Hotel - The Swanston Hotel Melbourne Grand Mercure
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Grand Mercure Hotel

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street 
3000  MELBOURNE
AUSTRALIA

2,509 reviews
TripAdvisor Rating Based on 2,509 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering elegant accommodation in the centre of the city, The Swanston Hotel Melbourne, Grand Mercure is the ideal option for visitors looking for hotels in Melbourne. Guests staying at this stylish Melbourne hotel can choose from a range of guest rooms and suites, with Superior options available. Beautifully appointed and spacious, each guest room features a range of amenities, including an LCD TV with Foxtel and pay movies, a DVD player & DVD library, a microwave, and wired and WIFI Internet access.

  • 202 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,625 reviews

Our guest reviews for The Swanston Hotel Melbourne Grand Mercure

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,509 reviews
AccorHotels certified review
Dennis D. Business - 13/08/2017
« Up to expectation »

Brief 2 night stay for business and everything went as planned.

AccorHotels certified review
Cleve Business - 13/08/2017
« friendly and relaxing »

staff were very helpful and accommodating rooms were clean , was glad to see the TV had all the foxtel channels and its close to everything

AccorHotels certified review
Doug H. Business - 13/08/2017
« Love this place  »

We just spent a week here and even in winter the sun was shining on us inside and out. Our beds have to be the best ever and love all the great staff. Took guests to Louden for dinner which went like a treat, they loved it. Can't imagine starting the day anywhere but Soul Cafe with some of the best coffee around. What's not to love.

AccorHotels certified review
Sylvia S. Families - 13/08/2017
« Excellent Location and very clean and tidy »

We stayed in the Suite and this room was very spacious and was very impressed by how clean and tidy it was. It could do with an upgrade. The TV in the living room could have been a bit bigger for the size of the room. But overall was very happy with everything. Our view from the room was terrible. If we were to stay here again would request a higher floor and better view.

AccorHotels certified review
Anonymous Business - 13/08/2017
« Okay »

I wish I could say my experience was exceptional but I chose to describe it as okay because there were a few things I think could have been better - but don't get me wrong my stay was still very good! Firstly, the receptionist were fantastic, so helpful and check in and check out were always a breeze! I stayed for 2 weeks and was put in a different room the second week - the second room was MARGINALLY less nice than the first room - there was rust/mould in the shower, I could hear and feel people in their bed in the room next door and just overall the room had a much more dingy feel than the first. The first room I was in had no information about the room or the hotel and as it was my first stay at the Swanston Hotel so i found myself having to call guest services a number of times when it could have just been an information brochure (things like check out times, Internet info, laundry facilities, dining options etc etc.) Other than those things my overall satisfaction was good, staff at the front desk, including the porters, were very friendly and helpful!

AccorHotels certified review
Ashley R. Families - 13/08/2017
« Disgusting  »

After seeing the state of the room, we demanded our money back and left the hotel. We then went to the sofitel which was only 50 dollars more and was beautiful.

AccorHotels certified review
Ronald M. Business - 12/08/2017
« Few issues »

I have sore hips and informed staff prior to my arrival of such and had great difficulty in getting in and out of bath/shower. Secondly, my room was adjacent to the gym. The intermittent rumble of the treadmill was not in the least hypnotic. I was there for 2 nights and informed staff on the first night however was informed that the hotel was fully booked and therefore could not change rooms.

AccorHotels certified review
Deborah C. Couples - 12/08/2017
« Great location »

Lovely rooms in a great location. I found our room facing busy street very noisy and was hard to sleep. Not related to our hotel but I had my hand bag stolen in the CBD 2 hours after arriving into the city from North Queensland. When we first told the staff, no reaction was seen. I felt very disappointed. No money or cards to get us through until the banks opened on Monday.However the day before we left when organising our transfer to the airport we came across a very lovely staff member who listened to our story and offered us complimentary transfer to the airport. A little ray of sunshine to a bad start to our holiday. His name was Chris Pappas and I would like to mention him as he brightened our holiday with his kindness.

AccorHotels certified review
James B. Business - 12/08/2017
« Great, thanks »

Enjoyed the excellent customer service. Very polite and helpful staff. Waited 30mibs for a rather soft and doughy pizza in Coccoon one evening, the only slight blemish Oman otherwise very enjoyable stay.

AccorHotels certified review
Diane R. Business - 11/08/2017
« Very friendly staff very clean room but getting v tied  »

Work trip so left rm at 8am returned 8.30 pm was great to have a bath. Bed and pillows very comfortable.

AccorHotels certified review
Myra Business - 11/08/2017
« Annual August Trip to the Gift Fair »

All very good , wish the Beds weren't so hard and the pillows a bit softer , I dined each evening in house and think the food could be a lot hotter, breakfast each morning same comment . I did order eggs to be cooked as the buffet food just wasn't hot enough.

AccorHotels certified review
Ali S. Solo - 10/08/2017
« Aged »

Average! Hotel is outdated, food in buffett very average! Staff stood out & attentive!

AccorHotels certified review
Andrew K. Couples - 10/08/2017
« Comfortable stay »

I've stayed in this hotel 3 times now and the rooms have been mostly good. When i booked the room, I did ask for a room with a view but all i got was a room looking at 3 other walls of the hotel..nothing else! The staff were great. We had dinner in the room on one occasion and it was great! The room was clean and and functional.

AccorHotels certified review
Mrs C. M. Families - 09/08/2017
« Mrs C Mackie »

Excellent, breakfast was great pokies were kind

AccorHotels certified review
Linda Couples - 09/08/2017
« Loved the location.  »

Loved our room upgrade and friendly service.

AccorHotels certified review
Lambo Couples - 09/08/2017
« Great location »

Ideally situated but not really a "Grand" Mercure. Beds comfortable and room large. Bathroom a little tired. Restaurant appeared a bot understaffed but food was quite acceptable.

AccorHotels certified review
Sue Families - 09/08/2017
« Sue »

Over $600 for 1 night accommodation. Shower in bath, only 1 bed other child slept in the lounge. They requested an extra $60 for a roll away bed, no thanks. No view except a concrete wall. They charged my credit card for an extra item I'm still waiting for a response.

AccorHotels certified review
Moz Friends - 09/08/2017
« School Mums Getaway »

We always enjoy staying there and as you could see it has been over a long period of time, 12 yrs to be exact except 1 yr we tried Citadines on Bourke but came back the following year.

AccorHotels certified review
Robert Couples - 08/08/2017
« Very helpful staff »

The room was comfortable and clean; reception staff were very helpful when I left a bag in the taxi from the airport (I got it back) and did their best to accommodate my request for a late check out although the hotel was full for Saturday night. (Also thanks to the cleaner who was standing by to move in as I left my room.) The location is excellent, in the heart of the shopping district. On the downside, although the bathroom looked as though it had recently been renovated (Room 1204) the opportunity had not been taken to put a modern mixer tap on the shower (or even ceramic washers on the existing taps.) The result is that the flow of hot and cold water alternates as the rubber/composite washers expand, giving a sauna like effect - alternately scalding and freezing.

AccorHotels certified review
Anonymous Friends - 08/08/2017
« Very pleasant and comfortable stay »

Breakfast was great! Complimentary Sun Herald was a nice touch. Rooms were clean, comfortable and tidy. There were refurbishments occurring in the reception area, but that didn't diminish our positive experience

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