Hotel - The Swanston Hotel Melbourne Grand Mercure
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Grand Mercure Hotel

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street 
3000  MELBOURNE
AUSTRALIA

2,528 reviews
TripAdvisor Rating Based on 2,528 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering elegant accommodation in the centre of the city, The Swanston Hotel Melbourne, Grand Mercure is the ideal option for visitors looking for hotels in Melbourne. Guests staying at this stylish Melbourne hotel can choose from a range of guest rooms and suites, with Superior options available. Beautifully appointed and spacious, each guest room features a range of amenities, including an LCD TV with Foxtel and pay movies, a DVD player & DVD library, a microwave, and wired and WIFI Internet access.

  • 202 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,943 reviews

Our guest reviews for The Swanston Hotel Melbourne Grand Mercure

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,528 reviews
AccorHotels certified review
William G. Business - 21/09/2017
« Great location, friendly staff, great breakfast, clean rooms »

Love the valet service - so friendly, check in and out is so easy, staff always smiling, Haigh's shop in foyer!

AccorHotels certified review
Brice W. Business - 21/09/2017

All good although the Steamed Veg was cold this time Steak perfect as usual Room & front service great

TripAdvisor review
ahcheot Family - 21/09/2017
« The Swanson Hotel. »

The hotel located at china street surround by all the big shopping mall. it is very convenient for us to eat and to shop. The hotel staff are friendly and helpful, the room service staff also done the very good jobs.

AccorHotels certified review
Katrina O. Families - 20/09/2017
« Great place to stay - Great Customer Service »

Love staying here - such a lovely atmosphere and perfect location Would highly recommend

AccorHotels certified review
Vicki S. Business - 19/09/2017
« All the convenience of home in this great central location »

Have stayed here a number of times for business and pleasure. Can't beat the location for convenience to everything in Melbourne. The twin rooms are spacious and the beds are wonderfully comfortable! The décor is dated now, but the rooms are very clean, which is much more important to me. Accor check in and check out is always so easy.

AccorHotels certified review
Jennifer B. Friends - 19/09/2017
« Absolutely wonderful »

Terrific location

AccorHotels certified review
Troy H. Friends - 19/09/2017

Excellent. Friendly staff, great location, clean spacious rooms.

AccorHotels certified review
Anonymous Families - 19/09/2017
« Location is the key to this property. »

The location was fantastic. Rooms are a bit dated but clean and tidy. Air conditioner worked well. The staff were very friendly and helpful.

AccorHotels certified review
Jane K. Families - 19/09/2017
« Very happy with stay »

Lovely room , comfortable beds , all staff willing to help

AccorHotels certified review
Anonymous Families - 19/09/2017
« Mrs »

Service waa good. Very friendly staff and always happy to help. Thought the rooms were outdated and lots of paint coming off. The air con not working prpoerly in one of the rooms. The beds were extremely hard didnt feel rested after sleeping. Not enough spare pillows in rooms. One of the covers from electric points in kids room was missing. Hotel is in a good position as right in heart of the city.

AccorHotels certified review
Ian R. Couples - 19/09/2017
« A tired hotel that needs a facelift »

A clean hotel in a great location, however very old and needs work

AccorHotels certified review
Nick B. Solo - 19/09/2017
« Fantastic »

Fantastic all the staff were fantastic

AccorHotels certified review
Jill Business - 19/09/2017
« Staff demonstarated unfailingly good interpersonal skills »

great location, excellent staff

AccorHotels certified review
Anonymous Families - 19/09/2017
« Very central location neat and tidy »

Lighting in the rooms could be brighter and the furniture up dated

AccorHotels certified review
Clive B. Business - 18/09/2017
« Good location, price and freindly »

I have stayed at this location several times, would recommend it if you want to be in the center of the city

AccorHotels certified review
Anonymous Solo - 18/09/2017
« Mr »

Very good

AccorHotels certified review
Lauren Families - 18/09/2017
« Convenient location. Hotel needs a refurbishment »

The location was very central to shops and tram stops. But noisy at night. The room needed some love. It was very tired.

AccorHotels certified review
Rebecca R. Business - 18/09/2017
« Purposeful, location is the attraction. »

It was a very pleasant stay, breakfast was congested and cutlery, plates and food not readily available..

AccorHotels certified review
Jessica Families - 18/09/2017
« Nice weekend accommodation »

Mostly the hotel was lovely. The pool facilities were beautiful when staying with a small child. Some minor room maintenance issues such as cracks in bathroom tiles, and noisy tenants in the room next door. Was a bit disappointed with the service when I first arrived with a sleeping toddler and all my bags to manage on my own and no offer of help from staff.... But otherwise the view was nice and the breakfast buffet was brilliant.

AccorHotels certified review
Leta A. Couples - 18/09/2017
« Great! »

It was a wonderful experience. The room with city view was great and it was a very convenient location.

Our most recent 20 reviews
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