Hotel - The Swanston Hotel Melbourne Grand Mercure
Grand Mercure Hotel Grand Mercure Hotel

The Swanston Hotel Melbourne Grand Mercure

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4.0/5 2,575 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering elegant accommodation in the centre of the city, The Swanston Hotel Melbourne, Grand Mercure is the ideal option for visitors looking for hotels in Melbourne. Guests staying at this stylish Melbourne hotel can choose from a range of guest rooms and suites, with Superior options available. Beautifully appointed and spacious, each guest room features a range of amenities, including an LCD TV with Foxtel and pay movies, a DVD player & DVD library, a microwave, and wired and WIFI Internet access.

  • 202 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,356 reviews

Our guest reviews for The Swanston Hotel Melbourne Grand Mercure

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,575 reviews
TripAdvisor review
Solo travel - 22/11/2017
« Great Hotel in the CBD »

The Grand Mercure is a fantastic hotel located in the melbourne cbd. The very friendly & helpful on check in. The room was a fantastic size, very clean & spacious. The bed was very comfortable. The bar was fantastic, will definitely be returning in the near future

AccorHotels certified review
Shinchan Business - 20/11/2017
« can't have any complaints »

Comfortable, strategic location, near to trains and buses

AccorHotels certified review
Raman Couples - 20/11/2017
« Pathetic stay »

It was poor.our breakfast was included but the person incharge kept us waiting for 20 mins to check and then said it was technical issue and now you can do though we had it previous day also and i told him that we did it yesterday also and it is included.He stil kept us waiting and we had only 25 mins for breakfast as we had to go for great ocean road trip so we had to skipped the breakfast.We had a pickup at 6 30 am from the hotel to international airport as we were coming back from our honeymoon trip,at around 3 in the night someone started trying to open our room door and started shouting help help and kept on banging our room door and kept on shouting open open..i cald at the reception and the person came in the coridor but argument went on til 4 30 am and it was so loud that we were nt able to sleep..so al in al it was a worst experience to stay in your hotel and will not recomend to anyone to stay in your hotel..

AccorHotels certified review
Annie Friends - 20/11/2017

Very nice stay helpful staff good bed. Great position. Used restaurant great meal.

AccorHotels certified review
Shona Couples - 20/11/2017
« Brilliant location »

Nice hotel close to the main Burke Street Mall. Our room was adequate, we stayed for four nights. The Room needs a bit of fresh paint but nothing big. Quick elevators, great staff and great location.

AccorHotels certified review
Nola T. Friends - 20/11/2017
« Ms Nola T. »

Enjoyable. Paid for 3 in room only 2 cups and saucers and 2 wine glasses. Towels were plentiful. Restaurant was disappointing Guest Relations Nick Phillips was outstanding.

AccorHotels certified review
David A. Business - 19/11/2017
« Most enjoyable stay »

Very comfortable homily and well located hotel Staff very accommodating going to some lengths to assist us with an issue of our making Have ordinarily stayed at other locations in Melbourne but will certainly return to the Mecure

AccorHotels certified review
Anonymous Business - 19/11/2017
« Showered in my socks »

I'm pretty relaxed when it comes to hotels .... but never have I had to shower clothed as the amenities looked like they hadn't been cleaned since the hotel opened

AccorHotels certified review
Majella Business - 19/11/2017
« Clean, comfortable, great location »

Clean, comfortable, great location, every helpful staff

AccorHotels certified review
Foodie Couples - 19/11/2017
« Very spacious and central to everything »

Close to everything. Very spacious room. Friendly staff at check-in and check-out.

AccorHotels certified review
Clayton W. Friends - 19/11/2017
« Very satisfying experience, great room, friendly staff and a central location. »

Hotel were very friendly & helpful on arrival. Check in was very smooth and room was spacious and very clean. Everything in the room worked fine. Very appreciative of complimentary drinks voucher. Hotel bar had a relaxing ambience and drinks were reasonably priced. Check out was also very stress free.

AccorHotels certified review
Anonymous Friends - 19/11/2017
« Friendly staff »

Have stayed at The Swanston on a number of occasions & always find the rooms clean, and the staff friendly & always willing to help with anything

AccorHotels certified review
Richie W. Business - 19/11/2017
« Great, central location, clean & tidy hotel »

Very good, no issues at all

AccorHotels certified review
Dana Friends - 19/11/2017
« It was lovely »

Nice quiet rooms. Comfortable beds. The food was great! Service was friendly and helpful. Pity the pool wasn't available.

AccorHotels certified review
Jeffrey Couples - 18/11/2017
« Very convenient location »

The hotel is in a brilliant location, however, that means noise! The rooms facing Swanston Street do not have double glazed windows, so it is very noise, especially on Friday and Saturday night. The other rooms are a good, but really need to be renovated! Also the rooms have swipe key access and unfortunately we had to replace our keys at least 3 times, which is really annoying!

AccorHotels certified review
Mike Families - 18/11/2017
« Great location hotel »

Overall positive, however the hotel is definitely showing its age in terms of decor and facilities.

AccorHotels certified review
Aaron T. Couples - 18/11/2017
« Possibly mecures worst hotel »

Well below the usually great standard of mecure. Unfortunately we wont be returning

AccorHotels certified review
Ian T. E. Business - 17/11/2017
« Business Trip »

Once again trated like a King well done to all the team at Swanston Melbourne

AccorHotels certified review
Greg S. Friends - 16/11/2017
« Enjoyable »

Great service, especially the car valet, arrival process was quick, clear and friendly. Breakfast was always, good, hot and ready when we needed it. Rooms where cleaned, early, and effectively everyday. Check out was quick, accurate and very friendly. Would recommend

AccorHotels certified review
Andrew K. Business - 16/11/2017
« Faboulous »

Love my first business stay at Swanston Grand Mercure. Looking forward to more stay with your hotel in the near future.

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