Hotel - Novotel Sydney Rockford Darling Harbour
Novotel Hotel Novotel Hotel

Novotel Sydney Rockford Darling Harbour Hotel

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3.5/5 2,345 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast buffet
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • SYD KINGSFORD SMITH
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Croquet

Catering

  • Breakfast buffet
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 230 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 6,083 reviews

Our guest reviews for Novotel Sydney Rockford Darling Harbour

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,345 reviews
TripAdvisor review
Business - 19/10/2017
« Good accommodation very close to Sydney Convention Centre. »

Stayed three nights in a modern just-refurbished room. Staff were professional, friendly and most helpful. Wifi was good, as was breakfast and dining room service. An all round good experience and I'd happily stay here next time.

TripAdvisor review
r0ssgl Couples - 15/10/2017
« Novotel Rockford Darling Harbour Refurbishments ROCK!!! »

Celebrating our Wedding Anniversary was made more special by the efficient and welcoming staff. Our room on the 7th floor overlooking The Chinese Gardens was wonderful!! Refurbished, classy, quality, colour perfect, amenities great! Night time colour kaleidoscope over the city. Celebrated by attending My Fair Lady at the Capitol Theatre, basically just around the corner from the Rockford.China Town multiple choice restaurants likewise! Great selection of breakfast available!

AccorHotels certified review
Disappointed Couples - 13/10/2017
« :-( »

We stayed in the "King Deluxe Room" which had been newly renovated. It was not very big as one would imagine from a deluxe room. The room was plainly decorated and had no wow factor one would expect from a city hotel. When we used the shower it leaked under the shower door all over the floor and it didn't drain away - we had to place our towels on the floor so that we didn't slip in the middle of the night going to the bathroom. The TV volume could not be changed. I understand setting a maximum volume level but one should be able to lower the TV volume if required.

AccorHotels certified review
C L. Business - 11/10/2017

Only one night stay there. everything ok

AccorHotels certified review
R. O. Business - 11/10/2017
« I was comfortable but probably wouldn’t return. »

I accept renovations are being completed but a below standard venue should result in a discounted price. There was no warning of the renovations until I checked in. 1 lift left guests waiting a long time and the breakfast arrangement was not up to par. Also I discussed with the duty manager that my wife was unable to travel with me due to last minute family emergency yet I was expected to pay for her breakfast that I had pre booked. Eventually I was given a $16 per day rebate but I paid $25 per day? Sorry I just don’t understand the economics here.

AccorHotels certified review
J. H. Families - 11/10/2017
« Very pleasant, »

Overall very pleasant, however the remote was difficult to use and the bathroom flooded when showering. Staff all friendly and helpful.

AccorHotels certified review
Y. S. Couples - 11/10/2017
« Great location, modern look, skimping out on comfort »

It was during renovation, so we couldn't have a day-time sleep, because the construction noise was too loud. Also, the noise from neighbors opening and closing doors woke us. Not to mention the noise of cars from the highway that started at 5 am. We went there for a great sleep, and we're sorely disappointed that not more care was put into noise insulation. The bed was not the best, very hard, and not very comfortable. Other than that room was clean and modern, and location pretty good.

AccorHotels certified review
G. R. Business - 11/10/2017
« Average »

Not great for the cost - No lounge, no bar and pretty average breakfast for the price. Rooms were very comfortable and well appointed and the hotel is well located but I will look elsewhere for my next stay. Breakfast venue also very unappealing and the experience with one lift problematic. I do understand that was due to renovations.

AccorHotels certified review
Anonymous Business - 10/10/2017
« Friendly staff and good location »

Overall the stay was good apart from the unavoidable construction which is ongoing but that's life

AccorHotels certified review
R. C. Couples - 10/10/2017
« The room was very nice. »

Considering that there were renovations under way everything went quite smoothly, our room was very new and modern. Only complaint was that one of the lifts was out, which resulted in long waits and crowded lifts. The breakfast room was temporary and the food was very ordinary not the standard we have become used to at other Novotel Hotels in Sydney.

AccorHotels certified review
T. Families - 10/10/2017
« Great Location »

Booked last minute through LeClub membership using points, I usually travel solo and this was first time with family, received lovely welcome at check in and my daughter was hugging the huge bear in the lobby and they gave her very own Bob teddy bear- thanks for making it a special experience for her. The location was great for access to darling harbour and the pumphouse bar next door was very good, only gripe was that there was only a very small amount of drink options for the complimentary drinks as part of the membership, we ended up not using them as we wanted the beer and wine that was only $2 more. We had a newly renovated room with a nice view and it was very good. At checkout I was disappointed to find that the parking offered was not free (actually very expensive!) I was frustrated that this was not explained at checkin as it was a hire car we didn't need and could have returned early, I was referred to the front desk manager who I had to wait a while for- she did not hesitate in waiving the cost, it is fantastic that you empower your staff to make these quick decisions to fix these problems. There was a bit of a problem with payment as it hadn't picked up the points as it was done over the weekend but this was sorted out fairly quickly. Will return- thanks

AccorHotels certified review
Bernie H. Business - 10/10/2017
« Top class hotel in the city »

I was treated extremely well by reception and every effort was made to ensure my comfort. The hotel is walking distance from the best dining opportunities in Sydney in Darling Harbour. For a business appointment in the city again walking is an easy option.

AccorHotels certified review
H. M. Couples - 10/10/2017
« VERY IMPRESSED WITH THE NEW TOUCHES AND REFURBS »

I have stayed previously and the room was tired and dated and not very clean. Breakfast was below average. This time we were given a new room which was lovely. I liked the toiletries and coffee machine although we couldn't work out how to work the TV. We stayed for breakfast in the morning and unfortunately it hasn't improved much at all. Limited range, no tomatoes or mushrooms, limited variety in almost everything. The breakfast could be vastly improved. Nice touch was the man downstairs offering free juices and a muffin.

AccorHotels certified review
Peter Families - 10/10/2017
« Excellent »

No issues except directions to carpark were a little confusing and I ended up parking in the wrong Wilson’s carpark.

AccorHotels certified review
Gerlado B. Couples - 10/10/2017
« Really good, but shame about the building works. »

They were renovating so the we were down to one lift, which was very slow. It was noisy during the day so we couldn't nap. Other than that is was great. We had a renovated room which was fantastic. Particularly the bed (mattress) and the memory foam pillows, I loved them!

AccorHotels certified review
J. Families - 10/10/2017
« Very comfortable beds and beautiful rooms. »

I stayed here a month earlier and was quite impressed with the refurbished rooms so I didn't have a second thought about where to book this time round. From the reception to the rooms and the heated pool everything was on point.

AccorHotels certified review
K. Couples - 10/10/2017

It was a last minute booking and was accommodated easily when I arrived at the hotel. We were able to check-in early and were very kindly upgraded. The rooms were immaculate and very spacious.

AccorHotels certified review
Anonymous Business - 10/10/2017

Having just had a terrible experience in a hotel I was very relieved to arrive at your hotel to find a clean, well organised hotel with a very comfortable, well appointed room. Apparently, though, because I booked and paid using Wotif (a business you've partnered with) I was required to have my drivers licence and credit card photocopied and retained by reception - you can understand my reluctance to do this.

AccorHotels certified review
B. Couples - 10/10/2017
« Comfort and good location »

Renovated room, good location. Parking an issue

AccorHotels certified review
A. Friends - 09/10/2017
« Nice to be in a refurbished room, however there are some teething problems in our opinion. »

The refurbished rooms are nicely done however we do have some complaints. Water leaks into the bathoom floor from the shower. Possibly not sealed to the floor properly. Why is there no top sheet on the bed? It is nice to have something to cover you if the doona is too hot. Also why is the doona tucked into the bottom of the bed? Everytime we got into bed, one of us would have to get out the untuck the doona so we could pull it up. The glass door on the bathroom looks really good however it is not practical if one of us had to use the bathroom at night and turn the light on. This disturbed the other person sleeping. These are probably small things, overall the customer service is very good, efficient and friendly. The buffet breakfast was good. We will have no hesitation in staying at the Novotel Rockford again.

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