Hotel - Novotel Shanghai Atlantis
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Novotel Hotel

Novotel Shanghai Atlantis Hotel

728 Pu Dong Avenue 
200120  SHANGHAI
CHINA

844 reviews
TripAdvisor Rating Based on 844 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • PUDONG INTERNAL APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 303 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,039 reviews

Our guest reviews for Novotel Shanghai Atlantis

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 844 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 16/07/2017
« pretty good, can be better »

This was our second visit and we will consider coming back. The main problems we found were: check-in was very slow, and it wasn't done properly. Check in booked us for one night, when we carefully explained that we had paid for two nights. This was minor, but meant we had to redo this process and check in was very slow. The bathroom has a lot of ugly grout where things are turning black. This was unpleasant. The air conditioning was very weak. We had it on full, and it was in the mid to high 30s outside, but the room never cooled well. The room and bathroom are very small for 2 people. On the plus side, staff were mostly friendly and helpful. We like the location and we like some features such as wifi with facebook, cable tv, handy phone, and a good shower and bed. Others: we would like to see breakfast included. We would like to see a shuttle bus to the shopping area. Mostly, if you could improve the bathroom conditions, improve the air conditioning, and greatly increase speed and accuracy of check in, we would happily return and give great reviews. We do like this hotel and hope for the best.

AccorHotels certified review
Ademar Business - 14/07/2017
« Delivered the expactations »

Novotel Shanghai Atlantis is always delivering my expectations. The only thing is that in the direct surroundings of the hotel the choices are limited.

AccorHotels certified review
Es O. Business - 14/07/2017

1. when your provide fruits to rooms, suggest to provide knife too, to enable cutting of oranges and apples. 2. suggest to change or provide fruits every two days. During my last stays, hotel only provide one time on arrival, day 1 only. 3. During summer, weather is hot, suggest to provide three bottle of water to each room.

AccorHotels certified review
Randy Business - 12/07/2017
« my stay was very relaxing »

stay was good. no issues. check-in was great. staff is very friendly.

AccorHotels certified review
Dr. C. E. Business - 12/07/2017
« Good Quality-Price ratio in Shanghai Pudong »

As a frequent guest in your hotel, I was enjoying my stay in your hotel again. My feedback this time is to possibly the salad buffet in the lounge (48. floor) to have in the evening instead the morning. In the evening if would be wonderful to have something fresh to eat.

AccorHotels certified review
Henry G. Business - 11/07/2017
« Satisfactory stay, expectations were met »

Stay was within expectations. Staff were polite. Had an air con malfunction on my first night and was moved to another room the next day. No other major problems thereafter. Will return, good value for money.

AccorHotels certified review
David F. Business - 10/07/2017
« it feels like home from home »

Having stayed in different hotels in shanghai, with in your group. They all have one or two things a little better, some better rooms, some better breakfast than your hotel but over all you have a good service and staff that look after you and make the difference and make me want to come back every weekend, this is from the first person that greets you as you get out the taxi , check in, to the people that clean the rooms. The only down side is the fact that your card readers for paying need replacing, all the hotels in China read my card but yours in the beginning it was only I card reader that had the problem but now it is all. Please fix this

AccorHotels certified review
Charles Business - 06/07/2017
« smooth and quality »

I was proposed a great upgrade for a reasonable amount. The happy hours were great with lot of choice for food and drinks. Breakfast was conveniently located in a private section near my room. Despite an early flight I had time to enjoy it.

AccorHotels certified review
Sands Solo - 04/07/2017
« sands »

Great hotel, friendly staff, amazing views. definitely worth upgrading to use the premium lounge. would be much better if lounge breakfast was just a small a la carte menu, as too much good for too few people

AccorHotels certified review
Rick C. Business - 03/07/2017
« great once I had arrived »

Getting there from a late flight was difficult. No shuttles. It would help considerably if you provided location information in Chinese in the booking confirmation.

AccorHotels certified review
Anonymous Business - 01/07/2017
« Something not quite right with the hotel »

1. Front desk don't know the treatment for gold members. We booked executive room and asked if we can get the next best room, which we thought would be suite. But they put us at something called deluxe room.... Also, You can feel the attitude that they don't care if you can stay here or not. 2. At the lounge, for the most of time the service is nice, especially with a senior attendant. But I overheard one younger servicewoman talking bad about us behind the door. 3. Sometimes you can find tiny bugs under the bed covers. Although the room service is ok. 4. No welcome fruit ever served during the 11days stay. 5. It's always about detail. But that's not something you want to look for at this hotel. Cause of you do, you will find service people are just looking fine but will show a quick frown face when you make requests. 6. I've stayed at several accor hotels, this one definitely needs some improvements.

AccorHotels certified review
Tim Business - 30/06/2017
« Not bad! »

Lay at the front desk was great! He was attentive and his welcome made me feel home. Overall the only downside was the bed that was usually humid and not very comfortable.

AccorHotels certified review
Eddy C. (. B. S. Couples - 29/06/2017
« Half half »

Appreciate the room rate, the view and hospitality, However, the hardware require review and attention, First thing happen after our late check-in the other night 1: we have to request open of the sash for natural ventilation, response quick 2: the bathroom was flood while my wife mid-way during her's; response right before water wet up the floor carpet. It is quite embarrassing when she have shampoo over the head Drain fixed with towels change with thanks 3: follow up is the smell chock back from the drain pipe' lucky sashes was opened. 4; perfumes works well the next day in the room, unfortunately, we switch off the suction fan in the toilet together with the lights in room for sleep the following night. We have well flavor over the night. Anyway, it will be my hotel for my next trip in Shanghai. Hope that my experienced is only a Legend. Regards Eddy Chow ( before I go, would like to check that any officer care of my name which used Chinese translated (from Hong Kong resident.) spelling which not telly with my Australia Passport. Please note, I cannot use my club membership while in oversea beyond China.)

AccorHotels certified review
Prabu Business - 26/06/2017
« So far so good... »

The hotel staff are helpful. Launge, breakfast and réception services are good valu for money. 200 m from underground services, but I take taxi which are relatively cheap compared to EU countries.

AccorHotels certified review
Digby M. Business - 19/06/2017
« Below standard for a Novotel »

I stay in the Novotel hotels all around the would, and this hotel is below the normal standard. However the staff are good but don't look after their Platinum members like other Novotel's. Overall the property is run down and not to the 4 star standard , and the lobby and café/bar areas are cold and not welcoming

AccorHotels certified review
Jonas J. Business - 19/06/2017
« Warmly, kindly  »

It's great, and the room is clean and comfortable.

AccorHotels certified review
Auplat S. Business - 19/06/2017
« As usual a perfect customer experience »

As usual, and I as already noticed several times in this kind of survey, Novotel Atlantis team take care of their customer. They are always available for anything with a very good sense of service. I will go back for sure next time, and I recommend them for each kind of trip, professionnal or personnal one. See you next time with Great pleasure

AccorHotels certified review
Andrei Solo - 18/06/2017

Everything was just amazing

AccorHotels certified review
Mrs H. M. Business - 17/06/2017
« Hotel with a great view »

I'm writing as a platinum member. My flight was cancelled so i only checked into the hotel 1 day after, I was not billed for the night that I was supposed to have checked in. My room was upgraded to a corner room from a superior room. Even though I was promised a fruit basket on paper, I did not get any. But the view from my room was Awesome!! For these, I thank you. But everything went south the moment I stepped onto the 48th floor, the club lounge for members. I tot I could use the meeting room as a platinum member, but i was only given 1 hour to conduct a meeting. I tot that was nonsense, getting the formalities out of the way would have taken up 15 mins, so how can a meeting be conducted in 1 hour? I then asked if it's possible to have my meeting in the lounge instead, I'll pay for my guests, I was told that i could only bring 1 guest to the lounge!! Isn't the lounge a revenue center? My past experience with other Accorhotels - i get between 2-4 hours depending on the availability and i can have my meetings in the lounge area but i need to pay for their coffee & tea which is fair. To make matters worst, I went up after my seminar on level 3 for a soft drink- i asked for Sprite with ice - I was rejected, the reason was that it was not Happy Hour yet! I could only have a coffee or tea of a juice from the box, I was there at 5pm & Happy Hour was to start at 5.30pm. Sigh. But if you are just a hotel guest then rest assured that the bed is comfortable, the pillow is firm. The housekeeping keeps the room clean & the cleaning staff speaks only Mandarin but are very polite. I had room service, the food came hot and tasty. I did my laundry and it was a job well done. Please also go to the 50th floor- the revolving restaurant, the food was not that great but the view & ambiance is worth the price. It was only upon check out that i realized that there were 7 English speaking staff that you can turn to for assistance. Be sure to look them up to make your stay more pleasant.

AccorHotels certified review
Fang J. Couples - 15/06/2017
« I feel well-served »

Despite Some of the facilities are old, the overall experience is great.

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