Novotel Shanghai Atlantis Hotel 4 stars

TripAdvisor rating 4.0/5 1,191 reviews
Novotel Shanghai Atlantis
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Room 1

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Hotel extras

  • Panoramic view of Lujiazui and the Huangpu River

  • Handy Smartphone Free Use / Free high-speed WIFI & Car Park

  • Heated indoor swimming pool, whirlpool bath and GYM

  • 50th floor Revolving Restaurant / 4th floor Chinese Restaurant

  • 7 mins to metro, 15 mins to pop tourist attractions, 20 mins to New Int'l Exhibition Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • PUDONG INTERNAL APT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shanghai Atlantis

728 Pu Dong Avenue
200120
shanghai
china

Tel: +862150366666

Fax: (+86)21/50366677

Contact email

Check-in from 14h00

Check out up to 12h00

  • HOTEL BUS :  

  • Century Avenue :   4 Pudong Avenue St

  • By plane

    PUDONG INTERNAL APT At 40km / 24.86 miles - Shuttle paying

  • By plane

    SHANGHAI HONG INT'L AIRPORT At 35.4km / 22 miles

  • By train

    SHANGHAI RAILWAY STATION At 6km / 3.73 miles

GPS :31.240375, 121.52448

Currently, close to our hotel

Madame Tussauds Waxwork Museum in Shanghai, visit

From 01/01/2018 to 31/12/2019

At 4.9 km

Shanghai Conservatory of New Music Week Music

From 13/09/2019 to 18/09/2019

At 5.6 km

Discover Heng Sha Island, ecotourism

From 01/01/2018 to 31/12/2019

At 5.7 km

Tianzifang, visit

From 01/01/2018 to 31/12/2019

At 6.3 km

Museum of Contemporary Art Shanghai (MOCA Shanghai), visit

From 01/01/2018 to 31/12/2019

At 7.2 km

The Buddha Jade Temple, visit

From 01/01/2018 to 31/12/2019

At 7.5 km

St Ignatius Cathedral (Xújiahuì Tianzhutáng), visit

From 01/01/2018 to 31/12/2019

At 10 km

Longhua Temple, visit

From 01/01/2018 to 31/12/2019

At 10 km

Men's Basketball World Cup

From 31/08/2019 to 15/09/2019

At 10 km

Jinjiang Action Park, leisure

From 01/01/2018 to 31/12/2019

At 16 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 queensize bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with one queensize bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, two Single Beds

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queen-size bed, ExecutiveFloor

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with one queen-size bed

  • Max. number of persons: ‌3
  • Area: From 48
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds, ExecutiveFloor

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Le Gourmet - Deli Shop

Type of cuisine: Gourmet

Le Gourmet Deli Shop offers imported bakery from Bridor, healthy salads, fresh brewed coffee, delicious pastries and sandwiches, Chef's Recommendation Set for breakfast, lunch and dinner.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Golden Shark Chinese Restaurant

Type of cuisine: Regional

Chinese cuisine restaurant offers Cantonese cuisine, Shanghai and Sichuan dishes. A typical Chinese dining room or a private room are for your choice. A la carte menu and set menu are both available.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Square Restaurant

Type of cuisine: International

The Square offers International flavor and Brazilian BBQ with show kitchen concept. Authentic Brazilian Barbecue is specially prepared and grilled to perfection by our expert chef! A la carte healthy menu and a wide range of drinks are also available.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Art 50 Revolving Restaurant

Type of cuisine: International

Located on the 50th floor with panoramic view of Shanghai, the revolving restaurant is an ideal place for you to enjoy sumptuous international buffet with live band performance. Redeem birthday cake for your birthday party.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Le Rendez Vous - Lobby Lounge

Photo non contractuelle / Strictly non binding

Le Rendez Vous Lobby Lounge offers sleek and comfortable lobby-side seating for light refreshments, cocktails, freshly-squeezed fruit juices, high-quality teas, and coffee throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Premier Lounge

Photo non contractuelle / Strictly non binding

The contemporary Premier Lounge is a relaxing heaven overlooking the hectic financial Lujiazui district.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 480 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Shanghai Atlantis

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,086 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,191 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good price but the overall experience is bad

Customer review rating 4.3/5

Zach Business - 12/07/2019 AccorHotels certified review

Staffs are all very nice; my bad experience came from below things: 1. waiting too long when check-in 2. System error (I paid the deposit when check-in but the system didn't show when check-out) made me wait at the front desk, while I was trying to complete check-out process around midnight so can leave directly next morning. The receptionist had to let me go rest first (thus I was not sure if I can leave directly next morning) 3. So I arrived room around 12:30 am, found out there was weird sound in my room, just in the decoration on the wall of the pillow area. I can't be certain but it definitely sounded like a mouse or some bugs. Maintenance staff came up checking and advised me to change the room, at around 1 am... Can't be worse...

Excellent !

Customer review rating 4.3/5

Gde Business - 11/07/2019 AccorHotels certified review

Very good experience at Novotel Pudong : technical experience is perfect, and crew is professional and friendly. Bravo et merci !

Dear GDE, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

S. China holiday

Customer review rating 4.3/5

Steven S. Families - 10/07/2019 AccorHotels certified review

We were extremely happy with the hotel and the service provided by everyone at the Novatel. The view from our hotel rooms was breathtaking and absolutely amazing.

Dear Mr. S., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service of our associates. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

My favorite hotel

Customer review rating 4.3/5

Alex Business - 09/07/2019 AccorHotels certified review

Great room with an amazing view. Each time I travel to Shanghai I book here.

Dear Alex, May I begin by thanking you for your feedback and your loyalty with us and as a Le Club Accor member. We are happy to learn that you were satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would be delighted if you could review our hotel on Tripadvisor to share your experience in Shanghai with more people via the link below: http://www.tripadvisor.com/Hotel_Review-g308272-d299582-Reviews-Novotel_Atlantis_Shanghai-Shanghai.html to post your review. We sincerely look forward to your next visit to Novotel Shanghai Atlantis. Best Regards, Kathy Zhu Guest Experience Manager

Fantastic experience in Novotel

Customer review rating 4.3/5

Leon Families - 06/07/2019 AccorHotels certified review

Nice night view from the 42nd floor. Great service from Elva and Lisa at the Executive Lounge. It would be better if the diversity of breakfast can be improved.

Dear Leon, May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel. Your kind words have been passed on to our Premier Lounge Elva, Lisa and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. Thank you for bring up diversity of breakfast issue to our attention, kindly be assured that we have already discussed this matter with our Executive Chef and we will look into the ways to improve it. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Staff were very good

Customer review rating 4.3/5

Wayne D. Business - 06/07/2019 AccorHotels certified review

Had a good time but meals in revolving reasturant were not very good .lobby carpets were not clean as wasn't behind lobby bar the cafe down stairs also wasn't very clean this time. Best part was the amazing staff. Breakfast dinning was very nice as were the staff. We still enjoy staying with novertel even with the bad pudong road problems. Special thanks to yolanea and Kobe. Too of the best .

Dear Mr. D., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the breakfast experience and service of our associates. I am sorry to hear that you were not satisfied with the food quality in our revolving restaurant. Please accept my sincerest apologies. We will look into possibility to adjust the menu, and our Executive Chef has already conducted training for his staff members again and will keep monitoring the quality standard, so that you will have a better feeling and dining experience in your future visits. Thank you for bringing up the cleanliness issue of our lobby carpet, back area of the lobby bar and cafe to our attention. Kindly be assured that we have already discussed this matter with the head of department concerned and actions will be taken immediately. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Vice President Technical Department

Customer review rating 4.3/5

T. O. Business - 06/07/2019 AccorHotels certified review

The smell in the room was awful probably from previous wet carpets or water leak. Breakfast is 98% for chinese and 2% only for foreign visitors. This alone is reason good enough to never visit the hotel again. I will prefer other hotels that will welcome foreigners also.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. I am sorry that your experience did not meet your expectations, smell in the room and the breakfast experience, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

Comfortable

Customer review rating 4.3/5

Brianna W. Friends - 04/07/2019 AccorHotels certified review

Valuable ,excellent and comfortable

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Great place to stay

Customer review rating 4.3/5

Chris S. Solo - 02/07/2019 AccorHotels certified review

Good location. Good service especially Mr Cobie manager. Front desk concierge. It should be noted the lobby lounge carpet needs to be cleaned.

Dear Mr. S., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel. Your kind words have been passed on to our Assistant Front Office Manager Kobe and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. Thank you for bringing up the Lobby Lounge carpet cleanliness issue to our attention. Kindly be assured that we have already discussed this matter with our Executive Housekeeper and actions will be taken immediately. We appreciate your sharing your concerns, and we sincerely expect your next visit in Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Superb Meet & Stay Experience

Customer review rating 4.3/5

Doreen Business - 02/07/2019 AccorHotels certified review

I stayed for 6 nights due to business trip and I really liked the cleanliness of the rooms, and the friendliness and speed of the service staffs. Staffs were very attentive and very helpful and paid attention to details. Really enjoyed my stay with Novotel Shanghai Atlantis.

Dear Doreen, May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service attitude of our associates and the cleanliness of room. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note that you had not rated the wifi experience so high. We have checked the equipment in the hotel and do not find any defect. The problem might be due to web access control in China as the speed of international sites can be slower than domestic sites. For your next visit, if you encounter any internet problem, please contact us directly, so that we can look into the cause and to fix it. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Nice Hotel in Pudong

Customer review rating 4.3/5

Th Business - 01/07/2019 AccorHotels certified review

It was a pleasant albeit short stay. I needed a room to rest and freshen up for a flight at 1.30 am. I was upgraded to a Premium room and it was an excellent experience. Had my power nap and meals nearby and all ready to go at 11pm.

Dear TH, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Grand and nice

Customer review rating 4.3/5

Billy L. Business - 01/07/2019 AccorHotels certified review

The room is good, have nice view which I can see the weather and condition out of the Shanghai City

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note that you had not rated the wifi experience so high. We have checked the equipment in the hotel and do not find any defect. The problem might be due to web access control in China as the speed of international sites can be slower than domestic sites. For your next visit, if you encounter any internet problem, please contact us directly, so that we can look into the cause and to fix it. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Nice reception & service but carpet in the room is wet !.

Customer review rating 4.3/5

Anonymous Business - 30/06/2019 AccorHotels certified review

It is a Premier room but the carpet in the room, on the left side of the bed is wet when I check in ? Most probably from water leakage from the bathroom ?. But since it is just an overnight stay, I did not bother to get a room change.

Dear Mr. C., Thank you for taking the time to tell us about your experience at Novotel Shanghai Atlantis. We are happy that you were satisfied with the service of our receptionist. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies that the carpet in your room is wet when you checked-in. Rest assured that your feedback has been looked into and addressed with the engineering department for their immediate follow up. We have also taken note that you had not rated the efficiency of check-out, the attention at your departure, value for money and the Le Club AccorHotels loyalty program so high. We will look into all areas in the hotel as to further improve our services and products, so that you will have a better feeling and experience in your future visits. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Kathy Zhu Guest Experience Manager

Good experience

Customer review rating 4.3/5

Amit K. Business - 29/06/2019 AccorHotels certified review

My experience in Novotel Atlantis Shanghai was fabulous. Location was good. Hotel staff including housekeeping to reception was very cooperative. But I would like to mentioned that my room was big but window was very small. When next time if I come to your hotel please make a note of the same and allot me a room with big window. Thanks

Dear Mr. K., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service of our associates. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have put your room preference into your profile, so that we will ensure that a big window room is prepared for your future visits. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Very High vocus on service, specially Front desk and conserge. Friendly people every time

Customer review rating 4.3/5

Frank H. Business - 27/06/2019 AccorHotels certified review

I am totally satisfied with all service the Hotel provide to me. Its always a very welcome in the Executive lounge and good service from the stuff. Hotel room are clean and comfortable. I actually looking forward to Stay at the Hotel again.

Dear Mr. H., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that you were satisfied with your stay in our hotel in particular with the service of our front office associates and the cleanliness of room. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager
Customer review rating 4.3/5

W. Y. Business - 27/06/2019 AccorHotels certified review

neatly and good-mannered.

Dear Mr. W., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service attitude of our associates and the cleanliness of hotel. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We understand that you were not very satisfied with the food quality of breakfast. Please accept my sincerest apologies. Kindly be assured that we have already discussed this matter with our Executive Chef who is very concerned on the food quality and surely we will find all ways necessary to assure consistency to make your experience worth a 9 or 10. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

good

Customer review rating 4.3/5

Y. Business - 26/06/2019 AccorHotels certified review

good

Dear Ms. Y., Thank you for taking the time to complete our guest satisfaction survey for your recent stay at Novotel Shanghai Atlantis. We are happy that in general you were satisfied with your stay in our hotel. I will appreciate it if you can let we know what could we improve to make your overall experience worth a 9 or 10? We appreciate your sharing your concerns, and we sincerely expect your next visit in Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

amaezing

Customer review rating 4.3/5

Vishesh B. Business - 26/06/2019 AccorHotels certified review

the best experience ever. I was upgraded to the nest suit ever on the 47th floor and it was just like heaven. Can not describe in words. I could see the 2nd tallest tower in the world from my bathtub. Such an amaaezing feeling to stay here. thanks a lot to make that experience the best one.

Dear Mr. b., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hereby, we would be delighted if you could review our hotel on Tripadvisor to share your experience in Shanghai with more people via the link below: http://www.tripadvisor.com/Hotel_Review-g308272-d299582-Reviews-Novotel_Atlantis_Shanghai-Shanghai.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Surprisingly good

Customer review rating 4.3/5

Richard C. Business - 26/06/2019 AccorHotels certified review

The experience was good and all queries were handled with ease. The staff were very attentive and were very accommodating whenever we needed assistance.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the service of our associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that your dining experience did not meet your expecitation. Kindly be assured that we have already discussed this matter with our Director of Food & Beverage concerned and actions will be taken immediately to improve service standard and quality of food, so that you will have a better feeling and experience in your future visits. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Expected more

Customer review rating 4.3/5

Niklas W. Families - 25/06/2019 AccorHotels certified review

Nice staff. The room was not so clean. The hotel booked a taxi to the AirPort for us. They said it would cost 150-160. But when we arrived at the airport the price was 300. This cause problem because the only take cash which we didnt have enough and we had a flight to catch. The playroom for the kids was a joke!

Dear Mr. W., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We are sorry to hear that your taxi expense from hotel to the airport was overcharged, we are happy to assist if you could provide copy of taxi receipt. On the other hand, we do have hotel limousine service for our hotel guest that we can reserve for you to catch the flight on the safe side. We have also taken note that you had not rated the cleanliness of room, the quality of breakfast food and welcome drink, the premier lounge, the pool and the value for money so high. We will look into all areas in the hotel as to further improve our services and products, so that you will have a better feeling and experience in your future visits. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager
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