Hotel - Pullman Paris La Défense
Pullman Hotel Pullman Hotel

Pullman Paris La Défense Hotel

4.0/5 1,896 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 13 meeting room(s)
See all services

Hotel location

Our rooms

Renovated rooms: Pullman bed, fiber-optic WIFI throughout the hotel, laptop safe, TV with international channels, minibar, 2 free bottles of water, tea and coffee, 24-hour room service, C.O. Bigelow complimentary welcome products and laundry service

  • 382 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 64 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Data port in room
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Wide working desk
    • Direct dial telephone
    • Cordless telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Cable and satellite TV with a wide range of channels
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Nespresso experience offered
    • Shower
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,991 reviews

Our guest reviews for Pullman Paris La Défense

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,896 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lao K. Business - 08/08/2018 AccorHotels certified review
« Excellent presentation and service. »

The whole process was seamless. I found the room in great condition and was given plenty of info to sure my needs were met. The staff were friendly and overall I was very pleased to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lao K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Kaey H. Couples - 08/08/2018 AccorHotels certified review
« Our Paris visit »

Enjoyable looked after helpful good position near Metro and shopping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for the great review of your stay at the Pullman Paris La Défense! It is always a pleasure to welcome a loyal guest. We are glad that you enjoyed your stay and hope to see you again very soon for another parisian experience! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Jenny Families - 06/08/2018 AccorHotels certified review
« Amazing »

Overall experience was great, enjoyed every moment! Very friendly staff, breakfast was excellent, exceptional rooms. We were very delighted while staying at the pullman paris. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon at the Pullman Paris La Défense! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Thierry Solo - 06/08/2018 AccorHotels certified review
« poor »

This feedback is about my last two stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thierry, Thank you for taking the time to tell us about your experience at the Pullman Paris La Défense. I am sorry that your experiences did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We totally understand that the water cut was an inconvenience for your comfort. Please note that this difficulty is far from our usual standards and also exceptionally. We work daily in order to offer our guests the optimum comfort and we are sorry that we have failed meeting your expectations this time. We hope you appreciate our gesture we made during your last stay, your satisfaction is our priority. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Nella Business - 05/08/2018 AccorHotels certified review

Good overall. Friendly and professional staff Found the room quite small! No bathrobes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nella, We very much appreciate your comments regarding your stay at the Pullman Paris La Défense. We are happy to see that you enjoyed your stay even though your room wasn't up to your expectactions. Regarding the absence of bathrobes, we are really sorry about the situation, this is totally out of our standards. We transfer this anomaly to our HouseKeeping Manager who take the appropriate measures to solve this issue. Your satisfaction is our priority! Thank you again for sharing your experience, we hope to welcome you again very soon! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Mrs K. Families - 03/08/2018 AccorHotels certified review
« Excellent place to stay, easy to explore Paris. »

We enjoyed our stay, breakfast was very good. My son really enjoyed making his own juice. He was disappointed that there wasn’t a swimming pool. It has a good location and family friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K, We very much appreciate your comments regarding your stay at the Pullman Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to read that you enjoyed your experience through the location and also the breakfast. We are really sorry to read that your son was disppointed about the swimming pool, we hope the juicer conforted him! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Anonymous Families - 02/08/2018 AccorHotels certified review
« Mr »

A nice stay overall however the room could needs a little updating shower door not closing properly causing water to leak all over the floor and the air conditioning not the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Paris La Défense. We are happy to read that you enjoyed your stay! We are sorry to see that your Check-in wasn't up to your expectations, it is really important for us to know that our guests feel welcome and at home all the time. Regarding the shower and also the A/C issues, we are really sorry that these inconvenients appeared during your nights. We transfer your feedback to our Technical Manager who will take the appropriate measures to repair it. Rest assured that will be not reiterate for your next visit in our hotel. Your satisfaction is our daily goal, but your loyalty is our reward. We hope to welcome you again for a new parisian experience and also to win your trust back. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Goran D. Business - 30/07/2018 AccorHotels certified review
« OK-ish »

Very disappointed with laundry services who destroyed my pants which I sent for dry cleaning, they completely ironed out the stripe in the middle. After complaining bat front desk nothing could be done...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your stay at the Pullman Paris La Défense. First of all, the whole team would like to apologize for this unfortunate experience you had with our laundry service. We are sorry that your pants ironing did not meet your expectations; we understand that is affected the quality of your stay in our hotel and we would like to express our sincere apologies again for this complication. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrence. We hope that our goodwill gesture compensated this issue a little bit. We really appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. It would be an honor to welcome you with the greatest care. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Anonymous Business - 29/07/2018 AccorHotels certified review

Efficient and helpful. Rooms well presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Sandra D. Business - 29/07/2018 AccorHotels certified review
« 1st disappointment at his hotel that I love »

I have stayed in this hotel many times and I always loved it. This time however there was some disappointment in service in particular in my room. It is the first time I am on the 6th floor and I must admit it was a bit noisy as I could hear the trains. Considering my Accors Members gold status, I was upgraded, which was after all normal but very appreciated. However, I did not have the juice and little cakes that I usually have. The bathroom was not prepared properly 2 days in a row despite me informing the front desk. I did not have any shower gel or shampoo until I run out of patience and asked someone to come up to give me some. Someone also needs to have a look at the shower to make sure that the water temperature blocker does work, otherwise someone will get burnt. At breakfast, make sure the cereals are all together and visible. The gluten free ones where at the usual place but the normal cereals where totally behind and I only noticed them the second day. Otherwise the room was clean and spacious and the staff as nice as ever. Just make sure that the person doing the rooms on the 6th floor this week does its job properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking the time to tell us about this experience at the Pullman Paris La Défense. I am sorry that our service did not meet your expectations this time; please accept our sincere apologies for those unusual inconveniences. With your Gold Status, we always offer you a little present and an upgrade as soon as there is availability. Of course, we love to offer you juice and cakes to make you happy! We also note your preferences concerning the floors and attribution of rooms. We will make sure that your room and bathroom are always properly made as they should always be in our establishment. We are really sorry for this technical issue that you encountered with the water temperature on that day, we are aware of how important it is, not only for our guests' comfort, but for their safety as well. We have shared your comment with the housekeeping and with our maintenance team to make sure to avoid this kind of issue in the future. We have transmitted your remark to the restaurant manager too, in order to carefully look at the buffet breakfast disposal. We understand your disappointment and assure you that we will take the appropriate measures to improve your future experiences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to win back your trust soon. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Christiaan C. Business - 27/07/2018 AccorHotels certified review
« Good service »

Comfortable. Just breakfast was crowded and I had to sit at the bar. Many tourists.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you very much for sharing your impressions about your experience at the Pullman Paris La Défense. We are really sorry to read that your stay wasn't up to your expectations. We totally understand your disappointment about your breakfast, it is usually a break to wake up quietly and in a good way, and the affluence did not respect this wish. Please accept my entire apologies for this unfortunate situation. Regarding the noisy corridors, we transfer your review to the Direction who will take the appropriate measures. Please rest assured that we will make everything in our power to select a suitable room for you during your next visit. Your satisfaction is our priority! We hope to see you again soon and win back your trust! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Emmanuel B. Business - 26/07/2018 AccorHotels certified review
« Excellent welcome, team fantastic - only a weak air conditioning in the room »

As always, team at Pullman is very welcoming and make the stay very good. Only weak point was the air conditioning, quite limited and not fully functional in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Pullman Paris La Défense. We are pleased that our staff participated in providing you a greater experience in our hotel. Nevertheless, I am sorry that your room air conditioning did not refresh the air well as much as expected; please allow me to express my sincerest apologies. I have shared your remark with our maintenance team to make sure to fix this type of issue and ensure a better comfort for our guests. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The whole team is waiting for you! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Couples - 25/07/2018 TripAdvisor review
« Excellent service at a very good hotel »

Some of the best customer service we have experienced in Accor hotels. Everyone is friendly, attentive and on message with ' feel welcome'. This is a great place to stay in the west of Paris. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, We would like to thank you for your positive comment, we are absolutely delighted to read that both our hotel and our service went beyond your expectations. I will share your comment with our team, who constantly seeks to provide a memorable experience for our dear guests. Your satisfaction is our best reward! Looking after every of our guests through personalized attentions really is what makes us proud to work at the Pullman Paris La Défense. We hope to welcome you again very soon for another parisian stay! Sincerely, Magalie Murillo Guest Experience Manager

Jan C. Business - 24/07/2018 AccorHotels certified review
« SHORT STAY IN YOUR HOTEL PULLMAN »

ONE NIGHT IN YOUR HOTEL , high standard service ; clean ; good service at the desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. c., We very much appreciate your comments regarding your short stay at the Pullman Paris La Défense. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Ma A. G. E. Families - 24/07/2018 AccorHotels certified review
« Satisfied »

Room was clean and just enough size for we had big luggages with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ma, Thank you for this positive review of our hotel! We are glad that you enjoyed your room and that you enjoyed your stay in our beautiful city. We hope to see you again very soon at the Pullman Paris La Défense! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Uk T. Couples - 24/07/2018 AccorHotels certified review
« An excellent stay...exceptionally helpful and courteous staff. »

Check in and check out were excellent...the reception personnel are pleasant. welcoming and attentive. The quality of the food at breakfast was also very good as was the welcome we received and help we were given in the restaurant. First rate service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear UK t., Thank you very much for your comments about your experience at the Pullman Paris La Défense. We are delighted to know that you enjoyed every moment of your stay, from check-in to check-out! I will share your comments with the whole team, who is always happy to be helpful for our dear guests. Thank you again for taking the time to write back to us, we hope to welcome you again very soon! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Dorian B. Business - 23/07/2018 AccorHotels certified review
« OK »

Very convenient to work in La Defense, comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Pullman Paris La Défense. It is always a pleasure to receive a positive feedback and to know that you enjoy our rooms as well as well as our convenient location. Thank you again for sharing your positive experience, we truly hope your next visit will be as pleasant as the previous one! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Szymon Business - 23/07/2018 AccorHotels certified review
« As always - highest standard of hotel experience »

As usual, experience from my stay in Pullman is extraordinary. This is the golden standard of treating the guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Szymon, We very much appreciate your comments regarding your stay at the Pullman Paris La Défense. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Florence Business - 23/07/2018 AccorHotels certified review
« less memorable than when I used to come in 2011 »

No outstanding services - I wander whether the services were held by students (since it was during the holiday period & they didn't look professionals, but they were all really nice) ; More disappointing since it was one of my selection criterion: the hammam was not working as it used to

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florence, Thank you for taking the time to tell us about your stay at the Pullman Paris La Défense. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. A lot has changed in seven years, but since we strive to provide a superior service experience for every customer; your feedback is very important to us. Please rest assured that we are taking your comment into account to improve the hammam and prevent future occurrence of any malfunction. We are also sorry that you found the service below your expectations. I will make sure to share your comment with our managers to offer an outstanding service at every moment to our dear guests. We appreciate that you shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

Denis Business - 23/07/2018 AccorHotels certified review
« perfect »

having been in other hotels recently, I can even more appreciate the Pullman. Perfect beds, friendly service, excellent soundproofing and individual air conditioning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis C., We very much appreciate your comments regarding your stay at the Pullman Paris La Défense. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel thanks to our quiet rooms and the comfortable beds. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for, day after day. Thank you for your kind feedback, we hope to welcome you again very soon for another memorable parisian stay! Sincerely, Magalie Murillo Director of Marketing and Guest Experience Manager Directrice Marketing et Expérience Client

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