Hotel - Novotel Coffs Harbour Pacific Bay Resort
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Novotel Coffs Harbour Pacific Bay Resort Hotel

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3.5/5 1,160 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor heated pool
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • COFFS HARBOUR
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Hairdressing salon

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Football

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-22:00
    • Opening hours : Week-end 11:30-22:00

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

From standard resort rooms to 3-bedroom/3-bathroom self-contained units, we are sure to have a room to suit every guest's requirements. Our rooms and suites are spacious, adaptable, beautifully appointed and all feature private balconies.Resort Room: double or twin share. Spa Suite: self-contained, 1 king-size bed and double sofa. 2-Bedroom Spa Suite: combination of resort and spa. Maisonette: dual-level, self-contained, 3-bed, 3-bath. Penthouse: dual-level, self-contained, 2-bed, 2-bath.

  • 121 rooms
  • 90 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 90 family rooms
  • 214 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,315 reviews

Our guest reviews for Novotel Coffs Harbour Pacific Bay Resort

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,160 reviews
AccorHotels certified review
Dr J. Y. Business - 07/12/2017
« Doctor »

Horrible we had a very valuable necklace stolen from our ppm on the Sunday

TripAdvisor review
Family - 06/12/2017
« Very old and needs updating »

We had a friendly welcome at reception and checked in easily. However was we arrived at our room we started to notice how old and run down the Hotel is. It is in desperate need of painting outside, new floor tiles in open air floor area's, as well in the room. We had requested a room for 3 people, king bed & sofa bed. However when we entered the room, the sofa bed was not set up, as we would normally expected. The sofa bed should be made up ready for use, but was folded up and had been sheet'd and left for us to make up. Not acceptable for a Novotel. I have worked in the hotel industry before and this is not the acceptable practise. When we rung reception about the bed, we were told, just to make up ourselves. We demanded someone come and make the bed up, as this is the Hotels responsibility. They did respond and we had someone come up straight away. We found the sofa bed had sheets already on, but we had no idea if they were clean or how long they had been on the bed. They changed the sheets for us and completed the bed. Overall we were disappointed with the Novotel, compared to other Accor hotels we have stayed at.

AccorHotels certified review
Pam Families - 02/12/2017
« We had a great stay »

We were visiting Coffs for my daughters wedding. We had 4 rooms in all - 3 of them were 3 bdrm apartments. They were great rooms, lots of space and well presented for the most part. The only part that wasn't is the outdoor balconies which were all very dirty and not taken care of.

AccorHotels certified review
John Couples - 01/12/2017
« Ideal recovery stop on the way to Queensland from Sydney »

We arrived around 4pm ,, no delays at reception , booked into our favourite on site restaurant ,. We enjoyed a relaxing drink at the lakeside bar prior to dinner ,followed by a after dinner walk before retiring back to our room .

AccorHotels certified review
Leigh Couples - 01/12/2017
« Mr Badass »

Very enjoyable

AccorHotels certified review
Dean M. Couples - 30/11/2017
« Accommodation quality very poor indeed. »

We stay in Coffs Harbour once a year and unfortunately we have seen the quality of accommodation at The Pacific Bay Resort go downhill . Quite happy with reception, restaurant and the bar area, they seem to have been maintained and the service is great, but the rooms are really below standard. Our bed- comfortable enough, but the bottom sheet didn't reach the bottom of the bed and when the room was serviced it was left crumpled and unmade. I didn't expect to remake the bed each day. The grout in the bathroom was dirty and mouldy and towels very thin. Coat hangers 2 only, others had been removed, security rings still in the wardrobe. Expecting to relax in the room, we returned from an outing at 2pm to find the room not serviced, phoned - rooms for new clients are being cleaned 1st- overstays after that. Not enough staff I would say. I had to turn the fridge off each night, too noisy to sleep.I wouldn't rate the hotels accommodation 2 star. Room service- well room service really isn't order then pick up at the restaurant. While there we were told by locals the hotel has been sold, probably the reason for most of our disappointing experience. We understand now why we were asked for payment before going to our room. We will look for alternate accommodation next year.

TripAdvisor review
Couples - 30/11/2017
« Accommodation at this hotel has deteriorated, not even 2 star. »

We stay in Coffs Harbour once a year and unfortunately we have seen the quality of accommodation at The Pacific Bay Resort go downhill . Quite happy with reception, restaurant and the bar area, they seem to have been maintained and the service is great, but the rooms are really below standard. Our bed- comfortable enough, but the bottom sheet didn't reach the bottom of the bed and when the room was serviced it was left crumpled and unmade. I didn't expect to remake the bed each day. The grout in the bathroom was dirty and mouldy and towels very thin. Coat hangers 2 only, others had been removed, security rings still in the wardrobe. Expecting to relax in the room, we returned from an outing at 2pm to find the room not serviced, phoned - rooms for new clients are being cleaned 1st- overstays after that. Not enough staff I would say. I had to turn the fridge off each night, too noisy to sleep.I wouldn't rate the hotels accommodation 2 star. Room service- well room service really isn't order then pick up at the restaurant. While there we were told by locals the hotel has been sold, probably the reason for most of our disappointing experience. We understand now why we were asked for payment before going to our room. We will look for alternate accommodation next year

AccorHotels certified review
Mick Families - 28/11/2017
« Less then average »

Room was a good size. However staff from reception to restaurant to cleaners were sub par for my experiences staying with Accor. The food at breakfast was very average at best with coffe machine and pancake machine not even working. Sadly I left my sons Nike drink bottles in the room on departure and they have now been lost. Originally told they would ring me then I have had to ring back to follow up. They were there in the room when I left and now they are not so someone has taken them. Should be only a couple of people who were in the room after check out and Sunday afternoon when I rang to check. I was also told on check in that my digital card was not acceptable as proof of my advantage plus membership. On ring memeber services I was informed that it is infact valid. Over all the worst experience from any Accor hotel I have stayed before. Staring to wonder whether the membership was worth getting On a positive it's a lovely setting where the resort is situated.

AccorHotels certified review
Gary G. Business - 26/11/2017
« Good, clean helpful smiling staff »

Have stayed at Pacific Bay a number of times and have found the experience always welcoming

AccorHotels certified review
Adrian W. Families - 26/11/2017
« DIRTY, DISGUSTING, NOT WORTH $50 A NIGHT, EXTREMELY OLD VERY UNCOMFORTABLE. »

IT WAS VERY DISAPPOINTING TO WALK INTO A RESORT LIKE THIS TO SEE OVER 25 YEAR OLD FURNITURE IN THE ROOMS, MOULDY BATHROOM, VENTS THAT WERE CAKED WITH DUST NEVER BEEN CLEANED, I WAS ITCHY WHEN SITTING ON THE LOUNGE WHICH I HAD TO GET OFF, NO WHERE NEAR ENOUGH UNDER COVER CARPARKING, YOU HAD TO PAY FOR WI-FI WHEN YOU GET WI-FI AT THE CARAVAN PARK DOWN THE ROAD FOR FREE, NO PAY T.V. AND YOU GET ALL THIS FOR $250 - $275.00 PER NIGHT. SHAME ON YOU NOVOTEL COFFS HARBOUR.

AccorHotels certified review
Rita G. Business - 23/11/2017
« Great service and rice room »

Quite and accommodating

AccorHotels certified review
Pol47 Couples - 22/11/2017
« Week to relax »

Very pleasant week, coinciding with the car rally.

AccorHotels certified review
Warren Couples - 21/11/2017
« A good experience staf were obligingandhelpful a pleasant stay Warren »

A good experience staff were helpful and obliging ,a pleasant overall over night stay

AccorHotels certified review
Geoff L. Couples - 16/11/2017
« Relaxing, laid back experience in pleasant surroundings. »

Great location with plenty of outdoor activities close at hand.

AccorHotels certified review
Gary L. Couples - 12/11/2017
« Great Location »

My wife and I stay at Novotel Coffs Harbour when travelling from the Gold Coast. The reception staff are always welcoming especially Don. On many visits we are upgraded which is very much appreciated. We are never disappointed with the quality of Dinner and Breakfast..The steaks are delicious. The property is situated in a beautiful location.

AccorHotels certified review
Anonymous Friends - 12/11/2017

It is with great disappointment we understand the resort Is to close

AccorHotels certified review
Peter M. Business - 11/11/2017
« Dirty rooms »

My organisation Dept Family and Community Services has been using your hotel for a number of years. When I arrived the room I was allocated was probably the worst in the hotel and had hair in the sink and leaves al over the balcony. To the credit of the hotel staff on duty my room was changed. But even that room had dust on parts of the furniture.

AccorHotels certified review
Jeff K. Couples - 30/10/2017
« reception was very efficient. »

enjoyable even if it was heavy rain.

AccorHotels certified review
Jean C. Friends - 30/10/2017
« Lovely apartment with great views. »

Very good but the cleaning could be greatly improved.

AccorHotels certified review
Maree R. Couples - 26/10/2017
« Top spot, close to many wonderful places. »

Lovely tidy well maintained resort, something for everyone. The room was a tad small but very comfy. Even though we were on the 7th floor we didn't escape the knock & run kids at 12.10 in the morning. Trying to get a park was a pain, 5 out of 7 nights we ended up parked up the grassy muddy area. All in all great place to stay.

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