Hotel - Novotel Coffs Harbour Pacific Bay Resort
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Novotel Coffs Harbour Pacific Bay Resort Hotel

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3.5/5 1,143 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor heated pool
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • COFFS HARBOUR
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Hairdressing salon

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Football

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-22:00
    • Opening hours : Week-end 11:30-22:00

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

From standard resort rooms to 3-bedroom/3-bathroom self-contained units, we are sure to have a room to suit every guest's requirements. Our rooms and suites are spacious, adaptable, beautifully appointed and all feature private balconies.Resort Room: double or twin share. Spa Suite: self-contained, 1 king-size bed and double sofa. 2-Bedroom Spa Suite: combination of resort and spa. Maisonette: dual-level, self-contained, 3-bed, 3-bath. Penthouse: dual-level, self-contained, 2-bed, 2-bath.

  • 121 rooms
  • 90 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 90 family rooms
  • 214 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,263 reviews

Our guest reviews for Novotel Coffs Harbour Pacific Bay Resort

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,143 reviews
AccorHotels certified review
Pierre Business - 11/10/2017
« I'm sorry to say the facilities were gloomy and unclean, though surrounded by a breathtaking natural setting. »

I checked in and found convenienty parking in the uncovered lot by the pool. It was disappointing to learn this was not a LeAccor Loyaly hotel. The grounds of the hotel were full off leaves, the area outside the room was quite dark with lack of natural light during the day, and a lack of light bulbs anyway for night. Upon entering, there were stains throughout the room, andf a long hair on the bathroom basin - quite off putting. As I was on a work stay, I was upset that throughout the noght, there was a loud 'fridge' type noise from an inaccessable area of the room, kep me up till 4.30am. Had to make earplugs from tissues. I couldn't locate a minifridge as well.

AccorHotels certified review
Anonymous Couples - 11/10/2017
« Mrs Explorer »

Totally relaxing. A well deserved rest.

AccorHotels certified review
Anonymous Couples - 10/10/2017
« Always an enjoyable location but rooms need some TLC and cleaning is very basic »

See above

AccorHotels certified review
Kirk H. Families - 10/10/2017
« Surprisingly pleasant »

surprisingly pleasant

AccorHotels certified review
Robina J. Families - 10/10/2017
« A perfect place to unwind »

Our 3 day stay at your hotel was extremely relaxing due to the fact that we had booked a 1 bedroom apartment with self contained and fully functional kitchen and laundry. the apartment was clean and had an ambience of pure relaxation! The only problem we experienced was to shower in the spa, was quite difficult to get in and out of even though there were bars to hold onto especially for my Mother who is 93 yrs. However on request I was able to ask for a non slip mat which helped but still difficult to get in and out of spa for us both.

AccorHotels certified review
Angela B. Business - 09/10/2017
« A great conference experience »

We were very happy with the service we received and the facilities available to us during our recent conference. Thank you.

AccorHotels certified review
Maria Families - 08/10/2017
« Spacious room but no wifi in room »

I like the room since it's spacious but the furniture and design is quite tired looking. Also there's no wifi, so it's dissapointing. The area is large and the surrounding view is beautiful.

AccorHotels certified review
Di Families - 08/10/2017
« Stylish but sofa bed is terrible!!! »

It looked very stylish inside the apartment. The outside looks quite dated and needs cleaning up or painting. The toilet flush was broken and needed some fancy pushing to work. The sofa bed looks great but the springs are right on the surface and can be felt by hand. My kids had to put some towels and a quilt underneath it to make it bearable.

AccorHotels certified review
James Solo - 07/10/2017
« Disappointed with the rundown and outdated accommodation. »

Check in was professional. Restaurant was average. Service started off well, but declined as night went on. Staff were more interested in setting the room for breakfast then serving customers. Once plates cleared no offer of desert and had to wait an eternity to be able to ask for bill. Resort facilities look well maintained and the grounds are neat and tidy. The rooms are very, very outdated. Cracked tiles all over the bathroom, taps that are loose and come off in your hands, a towel rack that comes off the wall. The only thing that looks like it has been replaced in 20 years is the carpet. Didn't normal metal keys go out of fashion in hotels 15 years ago? What large hotel chain does not provide free wifi in the room to anyone, let alone their members.

AccorHotels certified review
Craig Business - 07/10/2017

Everything felt tired

AccorHotels certified review
Bill P. Couples - 05/10/2017
« great place to stay »

been staying here for years so good

AccorHotels certified review
Jodie N. Friends - 04/10/2017
« Needs a make over. »

The grounds were very well cared for, the rooms not so and the directions to the rooms was not very good at all and the ground was very uneven and places where it would be very easy to trip over. Not enough car parks undercover for the amount of rooms that are there. Should be one undercover car park per room and most of our group car pooled, so there was only 1 car per 2 rooms and only one of us got to park undercover. I found the majority of the staff was not very warm in their greetings or interaction with us, except for Sarah in the Restaurant, she was more than helpful. The rooms were not very clean and the patios weren't clean at all. There was leaves, branches and dirt on our patio and the outdoor furniture was filthy. We had dinner in the Restaurant on the first night and breakfast was included both mornings. The food was lovely and there was a great selection, although my shoe got stuck on the carpet at the base of the juices, this needs to be looked at. The signage out the front of the hotel is not very good at all and very hard to see and you have practically driven passed it in both directions when you realise you are there.

AccorHotels certified review
Michael Families - 04/10/2017
« Disappointing, facilities felt weren't as described in advertising. »

A room close by (clearly had room service), the breakfast plates were left there from when we checked in until we checked out. There was with the remote control in (the main bedroom), sticky tape holding a battery in / it didn't work properly. There was two lamps not working in the lounge room. There was no screen separating the two rooms. With the dinner that I ordered, the food was great - however, am sure that I was charged for "Room Service" when I was waiting for it. Also, think was charged full price for like "spaghetti meat" - only had pasta / cheese ?? Wouldn't stay again As an "Accor Hotel" / Novotel - very disappointing - wouldn't stay again / or recommend too anyone.

AccorHotels certified review
Debbie G. Friends - 04/10/2017

The accommodation is very out dated old and shabby in need of a completed overhaul.

AccorHotels certified review
Anonymous Couples - 03/10/2017
« Satisfactory »

Fine apart from dining experience. We waited an hour and a half for our meal which obviously was not satisfactory. No real explanation wad given apart from the fact that our meal had been forgotten.

AccorHotels certified review
Karen B. Friends - 03/10/2017
« VERY OUT DATED NEEDS TO CLEANED UP & REFURBISHED »

The food & bar was great but the hotel grounds need a lot of attention eg a mowe it was like a maze trying to find your room to start off with the outside furniture was disgusting the rooms smelt musty & were not clean as I clean for a living I pay attention to detail from a customers point of view the fridge was extremely loud the shower was mouldy the taps did not work properly in the shower they did not change the towels, dusty , finger prints all over the mirrors & in the bathroom there was 16 of us we all booked separately so we spent a bit of money whilst we were there but went else where to eat I understand there was a big turn over but put more staff on when you know you have a busy weekend you know in advance what is happening in your bookings also not enough car spaces to accommodate the hotel guests over all would not recommend your Novetel to anyone until its revamped very disappointing you have lost our business .

AccorHotels certified review
Trevor B. Friends - 03/10/2017
« Extremely disappointing,rooms dirty and unkempt standard, »

Extremely Disappointed the standard of rooms and cleanliness not to a 4star ,our room was dirty with dust behind TV so bad we left a message in it.,The bedside lamps were so dusty and ingrained with dirt they were useless. The lamp light switch was falling out and I had to screw the base back to the bed head it was falling off. The spare bed spread was in the cupboard but was so dirty no one would have used it even if it had been neatly folded as one would expect. The outside table and chairs were so dirty that we had to clean off the dirt and bird droppings. Shower had mould and algae on tiles and grout. Parking was a disaster with us having to park on a dirt paddock with no undercover walkway to building ,not good in rain, SIGNAGE indicating rooms was terrible our whole group of 16 and in 8 rooms on different floors all had the same problem locating our rooms. Safety as far as Fire evacuation and location of clearly marked fire escapes was either non-existent or hidden, definitely nothing in rooms. Meals and staff were great and making up for rooms. WE WILL NOT BE RETURNING

AccorHotels certified review
Ian R. Friends - 03/10/2017
« Pleasant. »

Overall - very happy. Have been a regular guest over the years. Noticed that the rooms are becoming a little tired from the wear and tear. Facilities are outstanding. Have a concern with how many car parks are being chained off now presumably by permanent tenants and owners which are conveniently located nearby to lifts. Makes it awkward and difficult for holiday tenants to unload and load luggage. This lack of undercover car parks has become evident since I last stayed. Not ideal for holiday makers and inconsiderate of those not having to manage luggage.

AccorHotels certified review
Chris Couples - 02/10/2017
« Good facilities. Good outlook from high level room. Great room decor. »

Stayed just one night. Would be happy to come back and stay longer.

AccorHotels certified review
Jeremy M. Business - 02/10/2017
« Ordinary, accom old and needs a major revamp. »

Accor plus member, no free drinks, newspaper or wifi like I normally get when I stay at bay Accor hotel. Hotel is old and dated.

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