Hotel - Novotel Coffs Harbour Pacific Bay Resort
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Novotel Hotel

Novotel Coffs Harbour Pacific Bay Resort Hotel

Cnr Pacific Hwy and Bay Drive 
2450  COFFS HARBOUR
AUSTRALIA

1,137 reviews
TripAdvisor Rating Based on 1,137 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • COFFS HARBOUR
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Hairdressing salon

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Football

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-22:00
    • Opening hours : Week-end 11:30-22:00

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

From standard resort rooms to 3-bedroom/3-bathroom self-contained units, we are sure to have a room to suit every guest's requirements. Our rooms and suites are spacious, adaptable, beautifully appointed and all feature private balconies.Resort Room: double or twin share. Spa Suite: self-contained, 1 king-size bed and double sofa. 2-Bedroom Spa Suite: combination of resort and spa. Maisonette: dual-level, self-contained, 3-bed, 3-bath. Penthouse: dual-level, self-contained, 2-bed, 2-bath.

  • 121 rooms
  • 90 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 90 family rooms
  • 214 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,213 reviews

Our guest reviews for Novotel Coffs Harbour Pacific Bay Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,137 reviews
AccorHotels certified review
Allan W. Couples - 18/09/2017

Excellent restful break in a long trip. One night this time but we do 2 wks at Xmas as AVClub members. We loved the high quality renovations in the club rooms and were especially pleased to see basic breakfast utensils in the studio room. Food at Charlies restaurant was excellent as usual. Needing GF myself I am very pleased with the large number of GF mains available however GF does not mean vegetarian. The entee GF options are all vegetarian as well. Looking forward to GF prawns entrees as well

AccorHotels certified review
Ken B. Couples - 18/09/2017
« A pleasant stay in a lovely location »

We were dissapointed that there was no microwave in the room

AccorHotels certified review
Binny Couples - 17/09/2017
« would come back again »

staff friendly restaurant was excellent location amazing

AccorHotels certified review
John H. Business - 17/09/2017
« Rooms very dated cold concrete atmosphere »

good location. A little disjointed in the whole 3 building configuration

AccorHotels certified review
Allyce Couples - 17/09/2017
« No fuss stay »

Hotel was lovely the staff were very friendly. The rooms are a little dated and the shower was horrible the hot water wasn't even hot it was so low we had no need to use cold water.

AccorHotels certified review
Chantelle Business - 16/09/2017
« Lovely setting with excellent staff but noisey rooms »

The only negative experience/s was that my toilet would randomly make loud noises sporadically throughout the night which scared me awake each time. The room was located on the lagoon on the ground floor which I suppose means that I was hearing all the plumbing from the rooms above. Also, the screen door was torn and the lock was easily openable from the outside so I had to keep both doors closed and the room was stuffy. Otherwise an excellent stay with lovely mostly helpful staff with good recommendations! I'd stay again - yes!!

AccorHotels certified review
Peter &. G. B. Couples - 16/09/2017
« Extremely good, »

I found the reception staff polite, but not overly friendly, whereas the staff in the restaurant were very friendly and helpful.. The room was very clean and spacious . Would have like the movie channels on Foxtel.... Would stay again. And recommend to friends....

AccorHotels certified review
Anonymous Couples - 15/09/2017
« heating didn't work and button on toilet jammed but staff were great and did what they could »

The redecorated units look good and are comfortable. the resort is in a great location the maintenance man provided a heater for us and fixed the toilet button. the heater was great the toilet button jammed up again and we understand parts are not available for that model.We think Accor shuld replace the cistern - its very annoying having the button jam.

AccorHotels certified review
Unhappy Business - 14/09/2017
« poor »

needs an update, hotel old and tired. staff seem disgruntled

AccorHotels certified review
Lindsay A. J. Couples - 14/09/2017
« Great location and grounds, excellent restaurant, but accommodation is tired and in need of renovation. »

Enjoyed walking the grounds and the dining in the restaurant was excellent. The room was rather tired and some fittings in need of maintenance. Shower needed a good cleaning - mould on the grouting etc.

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Michelle A »

Relaxing & enjoyable

AccorHotels certified review
Yumi W. Families - 11/09/2017

We stopped in for a 1 night stay in a 1 bedroom spa on our way to Queensland. The accommodations were nice, except it was a little confusing trying to find out way around, eg, from the carpark to our lift, from out room to the pool, etc. Perhaps more signs would be helpful. The view from our room was very dissapointing as it was blocked by other buildings an we had no view (other than of buildings) or sunlight on our balcony. A member of out group was also trapped in a lift whilst we were trying to pack our cars to check out. This delayed out day by half hour, and he only was freed by his own doing as noone at the property was able to free him. He broke free as he was starting to panic and become clostrofobic. We were a little dissapointed that the hotel didn't seem to apologetic or concerned by him being trapped. We were also dissapointed that we were not able to get a cocktail and there was limited drinks at the pool bar. I believed this was due to maintenance or construction. However, the staff at the shop which was there were lovely and helpful. We were also going to overcharged for breakfast, however, I had previously asked regarding the price of breakfast for my family so disputed the amount which we were being charged. Your waiter then checked with management and agreed that my price as right and apologised for wanting to charge us the wrong amount. I do wonder how many other people were ripped off that morning? Other than that, we had a lovely stay, and reception even held onto a pillow which was left behind for us to pick up on the way home. I would stay here again.

AccorHotels certified review
Sneaky Couples - 11/09/2017
« Night Away »

Excellent

AccorHotels certified review
Anonymous Families - 09/09/2017
« Shirl »

Okay but i thought it was a bit poor i had to pay an upgrade for a free night so my granddaughter could stay. I have been with this club for a number of years.

AccorHotels certified review
Karen Couples - 09/09/2017
« Karen »

Lovely grounds, the rooms are looking very tired and the outside of the buildings are in desperate need of a coat of paint.

AccorHotels certified review
Shayne L. Couples - 09/09/2017
« Very satisfied »

Room was tastefully re-decorated, nice view over the golf course and our meals in the restaurant were sensational

AccorHotels certified review
Sue &. R. S. Couples - 09/09/2017
« Sue & Ray S. »

We love Novotel Coffs Harbour as it is relaxing, friendly and a beautiful place to stay

AccorHotels certified review
Peter G. Business - 08/09/2017
« Satisfactory , a little over priced »

Satisfactory , meals area not in keeping with cost and breakfast layout ordinary . breakfast staff not professional, Reception team outstanding

AccorHotels certified review
Anonymous Business - 07/09/2017
« Good location and nice surroundings. Room dated and needs upgrading but it did not effect my experience. »

I really enjoyed the location and proximity to town. Experience was coloured by dated room, smelly drain in bathroom and one unfriendly staff member at breakfast venue on clean up duty.

AccorHotels certified review
Peter C. Couples - 07/09/2017
« Always a pleasant stay on our way to or from Queensland »

Reception & Bar Staff were unfailingly friendly.& competent; we've stayed at Pacific Bay for many years & intend to keep on doing so every time we drive through Coffs Harbour. View from our room is always good, & we were also considering staying longer the next time we travel north. There are lots of pleasant walks around the property, we are impressed with the cleanliness & sparkle of the property and the excellent state of the grounds. We will keep in mind for the future the BBQ units near the beach, & the nearby tables. Not just Novotel but Coffs itself has a very welcoming feel with good shops and pleasant walks. Overall it leaves a very strong feeling of hospitality to the visitor.

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