Mercure Ismailia Forsan Island Hotel 4 stars

TripAdvisor rating 4.5/5 286 reviews
Mercure Ismailia Forsan Island Hotel
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Hotel extras

  • Free WIFI

  • Private outdoor car park

  • Spa and fitness facilities

  • Outdoor swimming pool

  • Views over the Temsah lake

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Clay tennis court
  • Private beach
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Ismailia Forsan Island Hotel

Forsan island
PO box 77 Ismailia
PO box 77
011
ismailia
egypt

Tel: +20643916316

Fax: (+20)64/3918043

Contact email

Check-in from 14h00

Check out up to 12h00

  • East Delta Bus :   Al Torgoman

  • By plane

    CAIRO INTL AIRPORT At 110km / 68.36 miles

  • By train

    ISMAILIA STATION At 2km / 1.24 miles

GPS :30.586611, 32.288167

Our accommodations

Mercure Ismailia Forsan Island features 141 comfortable rooms with private balcony overlooking the hotel's garden or Temsah lake. All rooms are equipped with air conditioning, satellite TV, direct dial phone and internet connection

Standard Room with 2 single beds Garden side

  • Max. number of persons: 3
  • Area: From 22
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Garden side

  • Max. number of persons: 3
  • Area: From 22
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds Lake side

  • Max. number of persons: 3
  • Area: From 22
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Lake side

  • Max. number of persons: 3
  • Area: From 22
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ORIENTAL CAFE

Type of cuisine: Cafe

Oriental cafe, lake view - number of seats: 150 - Opening hours: from noon to 10 pm - enjoy shisha, food and beverages

Lunch

09:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL TEMSAH (EGYPTIAN RESTAURNT )

Type of cuisine: Other cooking style

Fish restaurant, lake view - number of seats: 150 - Opening hours: from noon to 10 pm

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EUGENIE

Type of cuisine: Thematic cuisine

With a panoramic view over the gardens, swimming pool & Temsah Lake, enjoy our open buffet breakfast & dinner, A La Carte lunch in the air conditioned restaurant or in the outdoor terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COIN DU CAPITAINE

Photo non contractuelle / Strictly non binding

In a cozy ambience, select your choice of snacks, local and imported beverage

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SWIMMING POOL BAR

Photo non contractuelle / Strictly non binding

In the open air with a stunning view over the swimming pool & Temsah Lake take the pleasure in tasting our delicious snacks and choice of beverage

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 260

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Ismailia Forsan Island Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

923 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

286 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

wael m.

Customer review rating 4.3/5

Wael M. Families - 18/08/2019 AccorHotels review

Fantastic & all service is the hotel exceed my expectations and F.O Agent Rana H. was very helpful agent , special thanks for her ...

Dear Mr. Wael, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

Prof Khaled Y.

Customer review rating 4.3/5

Prof K. Y. Couples - 12/08/2019 AccorHotels review

Very well But unfortunately I feel of the stairs inside the hotel The stairs from first floor are trick and need to be marked with black strips

Dear Mr. Khaled, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager
Customer review rating 4.3/5

Maher F. Solo - 05/08/2019 AccorHotels review

All was well organized despite the large number of conference attendees and two football teams

Dear Mr. Maher, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

Decent

Customer review rating 4.3/5

Akshay R. Solo - 31/07/2019 AccorHotels review

Decent. The fittings in the bathroom can be checked/changed

Dear Mr. Akshay, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

It is haven on earth

Customer review rating 4.3/5

Hassan F. Couples - 31/07/2019 AccorHotels review

Comfortable stay

Dear Mr. Hassan, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

Good Hotel but not compatible with its daily rate

Customer review rating 4.3/5

Eng.mohamed S. Couples - 30/07/2019 AccorHotels review

compared to the other hotel with a little bit higher rate your hotel not as good as them service wise and for the quality of rooms

Dear Mohamed, Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We first would like to thank you for making our Mercure Ismailia Forsan Island your choice for this stay, although we lament hearing your disappointment with our prices although we would like to take the opportunity to explain that these have been studied to offer the best value and in accordance with the prices applied by 4 star hotels in the same area. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal Rouchdi General Manager

Perfect stay as usual

Customer review rating 4.3/5

Dr. M. Y. Families - 30/07/2019 AccorHotels review

Wonderful .. enjoyable .. Perfect breakfast..

Dear Mr. Maged, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

feedback

Customer review rating 4.3/5

Mahmoud Y. Business - 28/07/2019 AccorHotels review

it was not good enough for a big name like Mercure I thought it will be good but there are few points as below 1- There is no room services , When I returned to the room , I found it as I left . 2- I was staying in the second floor with the Saudi team , I made a complaint 2 times because they left their sportswear next to and in front of my room In a bad view but unfortunately I did not find response .

Dear Mr. Mahmoud, Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal Rouchdi General Manager

Lovely

Customer review rating 4.3/5

Dr.amr Families - 26/07/2019 AccorHotels review

The place location and view was more than great. Hotel staff were very friendly and professional. only downside is old style in the rooms which is not of major concern as the hotel had many other things that were great.

Dear Dr. Amr, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

Nice, but cleanliness needs improvement

Customer review rating 4.3/5

Wendy Business - 25/07/2019 AccorHotels review

I stay at the Mercure Forsan Island regularly. The staff is always super helpful and tries to make every stay nice. The one thing that would really make our stays nicer is more attention to the cleanliness of each room and also the hallways outside the rooms. The sheets and towels should be washed in bleach between each guest stay, the mirrors need to be wiped down so there are not hand prints and drops of stuff on them, the floors need to be properly vacuumed (move the furniture, under the beds, etc.) and the bathroom floor and showers need to be properly cleaned so there is no hair on the floors/stuck in the drain. The rooms also really need a remodel (except the 4th floor, which I have never stayed on but understand it has been updated). The furniture in the rooms needs to be updated so it is not crooked and wobbly, the carpeting also really needs to be replaced because there are stains all over it, and the bathrooms need updating so the shower bars do not fall of the wall, etc.

Dear Ms. Wendy, Firstly we would like to thank you for choosing Mercure Ismailia Forsan Island hotel once again and for sharing this helpful feedback of your recent stay among us, it is indeed very important to read that we keep on meeting all your expectation regarding service. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion. Since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. We also apologize for not being able to offer you the possibility to upgrade your room due to high occupancy during your stay and encourage you for future occasions to contact our reservation for any room preference to help you choose and book the accommodation type that best meets all your stay requirements. Thank you so much for taking the time to write your honest review in relation to your recent stay. We are glad to see that you are one of our regular guests and we thank you for your loyalty. Sincerely, Galal Rouchdi General Manager

Perfect

Customer review rating 4.3/5

Hussein A. T. Couples - 25/07/2019 AccorHotels review

I enjoyed during my stay ,the location and the services was perfect

Dear Mr. Hussen , We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

Satisfied

Customer review rating 4.3/5

Boules A. Business - 25/07/2019 AccorHotels review

Satisfied

Dear Mr. Boles , We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi Genera Manager

It can be better

Customer review rating 4.3/5

Sameh M. Solo - 23/07/2019 AccorHotels review

The hotel is in a great position along Temsah lake but needs better use of its potentials. My main reservation about this hotel is the cleanliness of the open areas of the hotel, the chairs around the pool are covered with birds dropping reflecting absence of regular cleaning, scattered rubbish are present in the grass area next to the beach. I think the management should pay more attention to the cleanliness of the hotel in the open areas and some of the staff are below expected standard in international hotels The room was comfortable with lovely view of the lake, breakfast was good and the swimming pool was of good size.

Dear Mr. Sameh, Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal Rouchdi General Manager

Not Bad

Customer review rating 4.3/5

Ehab E. Business - 19/07/2019 AccorHotels review

The value of money not matching with services

Dear Mr. Ehab, Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We first would like to thank you for making our Mercure, your choice hotel for the organization of your event, although we lament hearing your disappointment with our prices although we would like to take the opportunity to explain that these have been studied to offer the best value and in accordance with the prices applied by 4 star hotels in the same area. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Don't hesitate to contact us on h3… if you have other feedback concerning our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal Rouchdi General Manager

Good to very good

Customer review rating 4.3/5

Juan C. S. Business - 18/07/2019 AccorHotels review

Room was ok, only air condition a little noisy. I found the restaurant for dinner with few options compared with other stays. The people in the front desk was very good, as ever.

Dear ةقز Juan, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

was very good & Relax

Customer review rating 4.3/5

S .. A. Couples - 12/07/2019 AccorHotels review

was nice & relaxing . nice view from room to the Canal

Dear Sobhy, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

A lovely weekend out of the city!

Customer review rating 4.3/5

Jasmine Families - 03/07/2019 AccorHotels review

We had a great experience staying at your hotel on our weekend away with friends. We really enjoyed the room, the pool, and the views.

Dear Jasmine , We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

It was great

Customer review rating 4.3/5

Sameh Business - 27/06/2019 AccorHotels review

View was great and room was clean

Dear Mr. Sameh, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

Very nice hotel

Customer review rating 4.3/5

Mirna Families - 22/06/2019 AccorHotels review

Everything was nice!

Dear, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager
Customer review rating 4.3/5

Nabil A. Couples - 21/06/2019 AccorHotels review

Fantastic view, professional customer service, food is great

Dear Nabil a., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager
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