Hotel - Mercure Marseille Centre Prado Hotel Vélodrome
Mercure Hotel Mercure Hotel

Mercure Marseille Centre Prado Hotel Vélodrome

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3.9/5 1,477 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Reduced mobility rooms
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre  (Nearby)
  • Tanning salon  (Nearby)
  • Babysitting on request
  • Golf lessons  (Nearby)
  • Clay tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end Not Available

Business services

  • 2 meeting room(s)
See all services

Hotel location

Our rooms

Take advantage of a wide range of services by choosing from the following room categories available to meet your needs:Standard Room with queen size bed or twin beds, Superior Room with king size bed, Privilege Room with king size bed, Terrace Room or Junior Suite with king size bed

  • 100 rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,477 reviews

Our guest reviews for Mercure Marseille Centre Prado Hotel Vélodrome

100% genuine reviews from our guests

Find out more
AccorHotels certified review
B. Couples - 11/02/2018
« Pleasant experience »

Good location, very friendly staff, clean rooms with welcoming breakfast

AccorHotels certified review
Sylvain J. Friends - 23/01/2018
« Nice hotel ideally placed next to football stadium »

Very pleasant stay. The hotel is really close to the Stade Velodrome so perfect for a Saturday evening match. Good breakfast as well.

AccorHotels certified review
Alain P. Families - 03/01/2018

Good in general, but Parking was a bad experience. We paid around $ 18.00 a day to park 2 blocks away, for some reasons we could not access the parking lot after 1pm, we had to battle and wait for 30mns to get in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alain Pesce, We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coralie ASDOURIAN

AccorHotels certified review
M. J. Families - 29/12/2017

Personnel attentif

Our hotel has responded to the review
Our hotel has responded to the review

Madame Murciano, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Marseille Centre Prado Vélodrome. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Bien cordialement, Coralie ASDOURIAN

AccorHotels certified review
Evangelos Business - 17/11/2017
« need some renovation »

+: the breakfast -: the room is worn-out (mainly carpets & bathroom)

AccorHotels certified review
Serge M. Solo - 02/09/2017
« normal »

normal

AccorHotels certified review
David Couples - 22/08/2017
« Hotel is run down, not worth 4 star; Bar is almost always closed! »

Hotel has seen better days, is too run down now. Definitely not worth being called 4 star. Also not worth the price. There are flecks of paint, etc missing from the room doors n furniture. The lifts take forever, since they are also shared with the cleaning staff in the mornings. The staircase is narrow, claustrophobic and poorly lit. There were only a couple of coffee capsules given per day.. Cheap behavior! On the plus side, the staff were very courteous, efficient and friendly. On the minus side, we never got to use the complimentary cocktails coupon... The bar was closed *ALL DAY* on Saturday n Thursday n on Sunday afternoon. this doesn't make sense... These are the best times when the bar makes money! If the hotel makes it so that the frequently travelling customer cannot exchange the coupon at the closed bar, then why give the darned coupon in the first place??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coralie ASDOURIAN Directrice Mercure Marseille Centre Prado Vélodrome

AccorHotels certified review
Ridzwan Couples - 12/06/2017
« Dated rooms »

The rooms were quite old, could use a refurbishment. It's not a 4 star as indicated on the website or the front of the hotel. It's either a 2 or 3 star at most.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Ridzwan M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement Coralie ASDOURIAN Directrice Mercure Marseille Centre Prado Vélodrome

AccorHotels certified review
Anonymous Business - 15/04/2017

I'm used to Mercure Hotels and so was expecting something better. This hotel does not feel like a 4-stars hotel. Bed and furniture are outdated. Bathroom is plain. Breakfast was not as fresh as expected. Lighting in the breakfast room was broken and plates were missing. J'ai l'habitude des hôtels Mercure et je m'attendais à mieux. Cet hôtel ne mérite pas les 4 étoiles affichées. Les lits et l'ameublement était démodé. La salle de bain était ordinaire. Le petit déjeûner n'était pas si frais (en particulier le pain). L'éclairage de la salle de petit-déjeuner était cassé, et les assiettes manquaient.

AccorHotels certified review
Anonymous Business - 14/04/2017

This maybe once was a 4-star hotel, but that was ages ago. The room was not very clean and the staff that welcomed me during the night was unfit for the job: although they had an authorization on the credit card, he still wanted me to pay for the first night upfront, and he did not give me my welcome-voucher as a gold member although I showed him my card.

AccorHotels certified review
Anonymous Families - 13/04/2017

Bad attitude from front desk staff, unfriendly, unprofessional made feel unwelcome from the first minute we walked in, throughout until the last minute.

AccorHotels certified review
Anonymous Business - 10/04/2017

Helpful reception staff

AccorHotels certified review
Anonymous Business - 24/03/2017

People at the reception was really unpleasant with clients - rooms are very noisy - breakfast was fine

AccorHotels certified review
Anonymous Business - 19/03/2017

excellente

AccorHotels certified review
Anonymous Families - 22/01/2017

very efficient great price/value ratio very nice people at reception and bfast

AccorHotels certified review
Anonymous Couples - 01/01/2017

The breakfast was excellent as always. Was great to have a terrace too. The rooms could be more modern though.

AccorHotels certified review
Anonymous Business - 08/12/2016

Ras

AccorHotels certified review
Anonymous Business - 04/12/2016

Would be absolutely great is check in wouldn't take 25 minutes. Unacceptable.

AccorHotels certified review
Anonymous Families - 01/12/2016

From check-in to check-out it was just amazing. The cleanliness, the customer service, everything was just perfect.

AccorHotels certified review
Anonymous Families - 20/11/2016

Comfortable and friendly in a good area for shops and restaurants without being noisy

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