Hotel - Pullman Marrakech Palmeraie Resort & Spa
Pullman Hotel Pullman Hotel

Pullman Marrakech Palmeraie Resort & Spa Hotel

4.5/5 4,035 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 250  MAD
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Automatic air control
    • Air conditionning with individual remote
  • MARRAKECH MENARA
  • Languages spoken at the hotel
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor Zen pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

The peace and quiet of the palm grove is the key feature of the Pullman Marrakech hotel. Each of the stunning rooms and suites has a balcony or terrace overlooking the magnificent gardens.

  • 252 rooms
  • 100 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • TV room service ordering
    • Automatic temperature control
    • Air conditionning with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,494 reviews

Our guest reviews for Pullman Marrakech Palmeraie Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,035 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Muriel M. Families - 05/11/2018 AccorHotels certified review
« Relaxing stay near marrakech »

We stayed as a family with 2 little children for 4 days. The hotel is beautiful and located in a superb garden. The staff was very friendly (even when some guests were clearly abusive) especially towards children. Very good french spoken. Perfect choice for families who want to combine a visit of marrakech and some rest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muriel M., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General manager

Alexandra B. Friends - 01/11/2018 AccorHotels certified review
« Great place and great team!! »

The hotel is beautiful with great facilities but the best is the service. The team is really friendly and pay attention at you! A special thanks to Jasmine (GRM), Nabil ( kids club) really great job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra B., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG, General Manager

A. Business - 26/10/2018 AccorHotels certified review
« Beautiful environment, friendly staff, quality services »

I just spent 5 days in this beautiful environment, the staff members were friendly, helpful & polite. The facilities & services were of good quality. The location is a bit far from the city, but the shuttle service provided for free is also professionally organized. I hope I will return soon!

Joe R. Friends - 25/10/2018 AccorHotels certified review
« Great break, made better by friendly and welcoming staff »

Hassel free, with very friendly service. Rooms cleam and hotel and gardens looking spectacular

Katja Couples - 17/10/2018 AccorHotels certified review
« very nice hotel »

Staff is very friendly. especially Amine at the front desk.

Ghizlane S. Families - 16/10/2018 AccorHotels certified review
« Very bad service at the restaurant »

The server would not bring me tea in the morning to my table and tells me to get it myself. If I ask for a coffee it would take very long time to bring it and I would have to ask twice for it. I was very disappointed by the service at breakfast.

Gloria Business - 08/10/2018 AccorHotels certified review
« wonderful place »

Very relaxing, excellent food, very kind and helpful staff, lovely place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gloria Francesca B., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

Anonymous Friends - 28/09/2018 AccorHotels certified review
« Very good experience would come again »

First time in this hotel felt at home and very comfortable restaurant and bar area excellent overall hotel staff very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara M., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

Diane C. Friends - 21/09/2018 AccorHotels certified review
« Relaxing Haven in beautiful surroundings with exceptional service received »

I loved every minute of my stay the staff were polite and helpful service with a smile every time each member an asset to the company. My room was impeccable my bed extremely comfortable the food was varied and delicious The grounds, Pool, Lake, Bars and Spa were all very well designed maintained and inviting No compromise on serving your own authentic local food sometimes with a twist shows the values that this Hotel holds dear. I commend your kitchen and the Hotel for this positive step in showcasing local cuts and cures of meats, Vegetables, Cheeses, etc Without compromising the values of the staff that have to serve the food. The Hotel Shop was well stocked with fairly priced goods and the staff member was pleasant helpful and unassuming allowed one to shop in peace with clear direction in response to any query and made suggestions to assist with purchases if needed. My overall experience at the Pullman was excellent The only suggestion I think may be an issue for some older or less agile customers is the chairs in the bedrooms, for one I didn’t immediately realise they were on castors so moved suddenly when I first sat.. I’m not sure if a discreet sign may be necessary as they are pretty chairs but very low to the ground so I was thinking that someone with knee issues or taller in height may find it difficult but on the other hand my friend who stayed in another room loved that she could move around (especially when packing her suitcase )in the chair which is great ! But where as I felt a little unsteady probably due to my leg issues so maybe a thought for future maybe have one moving chair and one static if that is viable...this in no way is a complaint but if anyone else has raised maybe worth thinking about... Otherwise a perfect stay in a perfect paradise Thank you and your staff for a wonderful stay experience Would definitely recommend to others visiting Marrakesh

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane Kathleen C., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General manager

Glynis Couples - 14/09/2018 AccorHotels certified review
« Amazing vacation! »

The resort is beautiful, the people are extremely friendly, the food is delicious, .... Overalled it! I didn't want to leave.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastian J., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

Karim Families - 06/09/2018 AccorHotels certified review
« Excellent »

High quality service, very relaxing, lovely kids club team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karim T., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

Anonymous Families - 08/08/2018 AccorHotels certified review
« Rooms are a let down »

The sofa bed in the room was broken I reported it on several occasions including via email with a photo. This wasn’t fixed. I even on check out spoke to the guest services manager who said she’d email me and I am still waiting on a response. The other hotel staff are exceptional Kids club is amazing Nadine at the bar The table staff and of course your pull boys Reception please sort it out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca T., Thank you for taking the time to tell us about your experience at the Pullman Marrakech Palmeraie Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khalid Issig general manager

Nesrine Families - 31/07/2018 AccorHotels certified review
« My stay was excellent! »

The staffs were very friendly, hotel clean, the pool was amazing, I loved my stay in Pullman hotel

Faiz A. Friends - 22/07/2018 AccorHotels certified review

when i checked in i was told about the breakfast time in the morning when i came to the breakfast i was asked for my room number and no one told me it was will charged also we were 4 two has only coffee we were told that it will cost 190 Dirham only after finishing the breakfast. this is not the way...i should be informed in advance also the water drain in the shower was not working which I reported 2 times but nothing happened your staff focuses only on $$$

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.A., Thank you for taking the time to tell us about your experience at the Pullman Marrakech Palmeraie Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khalid ISSIG General Manager

Katherine Friends - 15/07/2018 AccorHotels certified review
« Great! »

Wonderful service, comfy room, relaxing pool and spa, and tasty food. My mom and I had a relaxing stay and I will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine C., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

Peter Families - 13/07/2018 AccorHotels certified review
« Lots of pleasure »

Great varieret of services and options. We had a lovely 9 days with much relaxation by the lovely pool and great food. It was especially nice that the staff was friendly and service minded, and that we had the possiblity of getting easily to the city with the shuddle bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter H., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

Anonymous Couples - 05/07/2018 AccorHotels certified review
« Relaxing and with a good mix of activities. »

It was an overall pleasant experience. I enjoyed the swimming pool and the variety of activities available within the complex. The rooms were clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andr D., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

Sg Families - 02/07/2018 AccorHotels certified review
« Best family place in Marrakech. »

As always the employees at the Pullman hotel make it a super nice and welcoming place. We are enchanted by the place, the location, the service and the kindness. Definitely would recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Madame G., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Marrakech Palmeraie Resort & Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Khalid ISSIG Direction Générale

Adnane A Family - 01/07/2018 TripAdvisor review
« weekend with the family »

very good hotel except for breakfast and Gym. great location rooms are very nice great housekeeping service. very nice pool. need to pay attention to breakfast and breakfast area. not well organized. Coffee is cold and bad quality. not enough cups, plates and silverware. No management on site. management needs to be on the ground making sure things going well very tiny gym with few machines and no towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to sincerely thank you for sharing your experience at Pullman Marrakech and we are glad to read that you enjoyed your stay with us. It is true that the Pullman Marrakech is a great place to relax and spend time with family, thanks to its infrastructures and its Heartists Team, always caring for our guests! In a constant quest for improvement, we take note of your remarks with great consideration and refer them to the relevant departments. We hope to see you very soon again at Pullman Marrakech. Kind regards, Khalid Issig

Couples - 28/06/2018 TripAdvisor review
« Very disappointing, definitely not Pullman standard!! »

Everything is old, the restaurants are not good, the pool is packed, the rooms need refreshment, the service is not efficient, this hotel absolutely needs to be downgraded to a lower standard level. Very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabien, We would like to sincerely thank you for sharing your experience at Pullman Marrakech. We sincerely apologize if this trip did not live up to your expectations. We would be very happy to discuss it directly with you, to provide answers to your questions and that we can understand the inconvenience of your stay: H3000-QM@accor.com Again, we would like to sincerely apologize if your stay with us did not live up your expectation and we hope to regain your trust during a next stay with us. Kind regards, Khalid Issig

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