Hotel - Pullman Marrakech Palmeraie Resort & Spa
Pullman Hotel Pullman Hotel

Pullman Marrakech Palmeraie Resort & Spa Hotel

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4.5/5 3,743 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 250  MAD
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Automatic air control
    • Air conditionning with individual remote
  • MARRAKECH MENARA
  • Languages spoken at the hotel
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf
    • Golf practice facilities (Nearby)
    • Golf lessons
  • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities
    • Football (Nearby)
    • Karting facilities (Nearby)
    • Quad bikes (Paying, Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The peace and quiet of the palm grove is the key feature of the Pullman Marrakech hotel. Each of the stunning rooms and suites has a balcony or terrace overlooking the magnificent gardens.

  • 252 rooms
  • 100 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Wide working desk
    • Direct dial telephone
    • Automatic temperature control
    • Air conditionning with individual remote
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,222 reviews

Our guest reviews for Pullman Marrakech Palmeraie Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,743 reviews
TripAdvisor review
agaunt2018 Family - 18/04/2018
« Birthday treat »

We really enjoyed our stay, and the suite was beautiful. As always, the staff at the kids club were amazing and offered lots of fun activities for the children. They were warm, engaging and supportive. We were a little disappointed that, even though I had checked in online and paid if full for our stay ahead of time, we spent a lot of time going through the check in process. Although I had booked our suite to be made up for two adults and two children, we needed a few phone calls and to wait until 9pm before the children's bed was made up (it was still a sofa without sheets or blankets). Our Nespresso machine wasn't working as it had a severe leak, and we needed to take it to front desk before someone came to fix it. Other than that, the room, the pool and the staff were lovely. The buffet breakfasts were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you sincerely to have shared your experience. I am happy to read that you had an amazing stay and birthday with us ! Our guests reviews are very important in order to improve our service; and we consider every words. We will try to improve it and I hope that you will come again to see the changes. See you soon ! Khalid Issig

AccorHotels certified review
Lee D. Couples - 13/04/2018
« Amazing stay »

Excellent room Awesome food Great service Lovely pools

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee D., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

AccorHotels certified review
Lesley &. B. T. Couples - 12/04/2018
« Excellent »

Our second stay with you. We were very happy the first time and, if anything, I would say that there have been improvements. The staff make the place & we were impressed that people remembered us. The stars are the Pull Boys - particularly Kamal - who take the time every day to make sure you are happy with everything. We were impressed that Caroline from reception came round the pool regularly to get our feedback and that of other guests. Service from the Oasis staff was good as was the food - a particular mention to Kabira & Ashraf (? spelling), We enjoyed our meals at Bar Amika and Mezze and thought they were good value. Service at the Ambiance bar has improved since our last stay and was friendly and fast - particular mention to Simo who remembered us from our last stay. Reception staff were always helpful and efficient. The grounds are beautiful and well maintained and the housekeeping and maintenance staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley T., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

AccorHotels certified review
Puneet G. Families - 08/04/2018
« Felt like we were staying with a family who looked after our every need. »

This is one of the best holidays we have had. Kids loved the kids club. We felt secured to leave our kids there. Food was great. I would like to call out following staff: - Yasmine at guest relations - Titifa, Adil and Katy at the Kids club - Souhail at the Lebanese Mezze restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Puneet G., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ISSIG Khalid General Manager

AccorHotels certified review
Mrs A. Families - 08/04/2018
« Lovely stay but improvements needed »

Hotel is beautiful. Clean and grounds are stunning. Rooms are small, service needs major improvement. No one asks about drinks at breakfast. Have to get up and go and ask every morning. Even then, it takes so long to arrive. Same with cutlery at breakfasts waited for spoons for kids to eat cereal for 20 mins one morning. Extremely frustrating. On a positive note, the kids club is fantastic and the staff at kids club are the nicest and most genuine I have come across. Overall lovely hotel but would think twice coming here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. R., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ISSIG Khalid General manager

AccorHotels certified review
Tmz Families - 02/04/2018
« A wonderful week; this was our second time, and we will be back for more! »

My husband and I came with our daughter for a week's holiday and enjoyed every moment. The hotel is an oasis of peacefulness, comfort and friendliness. The gardens are beautifully kept, including new sections with homegrown vegetables and herbs. The rooms are nice. We had taken the 'all-inclusive' option and the food was always excellent, a big plus (although the red wine was not always good). The service is outstanding, the staff pleasant, sometimes a bit overwhelmed when looking for cutlery, cups or napkins during meals, but always polite and and with a smile. The pool was renovated since our first stay 4 years back (this was necessary already then), and a new second pool was built, the 'zen' pool (non-heated, no all-inclusive menu, so we did not stay there much). The poolboys are efficient and work hard, and don't insist if you don't want to play volleyball or do gym classes - we have experienced pushy staff in other places. The lake around the spa area is peaceful, and now has 2 kayaks and water bikes. We did a hamman & massage at the beautiful spa and were happy with the treatments (4 years ago we were not). We took the free shuttle to town one day and this works fine. The only glitch was that our agent had booked us in a wrong room and we could not change because the hotel was full, but this was not the hotel's fault (TUI had wrong descriptions on their website and failed to inform us). Next time we will contact the hotel directly to see if prices are more attractive than via an agent with flights included - this was advised to us by the staff who came around asking guests for their experiences; this too was done in a pleasant way and we were happy to give feedback. In short, a part from a few really minor points, we had a wonderful holiday, a warm thank you to everyone at Pullman!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanja Zwaan, We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid ISSIG General Manager

AccorHotels certified review
F. Friends - 28/03/2018
« Good resort, service not on point »

Hotel room is great but service at the restaurant is poor except at the Lebanese one. We went twice to the Asian restaurant but we left after 5-10minutes because no waiters showed up

AccorHotels certified review
Stuart N. Couples - 26/03/2018
« Calm, serene, spacious, well appointed - amazing dessert selection! »

Our stay was only short (5 nights), however it was very lovely indeed. The resort is very spacious, (inside and out); absolutely spotless, very friendly staff. I would have to dig very deep to find a grumble - the only one I can think of is that we REALLY had to ask to have our wine glasses topped up (we were staying all-inc.) - the first glass always arrived in good time, but a 15 minute wait after asking for a second was usual. I don't want to dwell on this though, as the rest of our stay was really special.

AccorHotels certified review
Lucy P. Couples - 22/03/2018
« Relaxing luxury hotel »

This is such a lovely resort. The design of the interior is beautiful and very peaceful. There are two pools one aimed for children and families and another quieter pool. The spa was amazing and we had a luxury hamman and a few treatments here. The therapists are very professional and welcoming. English is well spoken by all staff. There is a small gym, you can even do some laps of the property and there’s some pull up bars around the grounds. The rooms are large, a wonderful waterfall shower and argon oil toiletries. It’s a modern clean style with free water bottles each day. The WiFi is great and we could download, stream and surf easily. There is also an ATM, golf course, volley ball, lake activities, children’s area here as well. There is three main restaurants- a Lebanese, an Asian; and varied main buffet style for breakfast lunch and dinner. All very high standard. The wait staff are so friendly- including Ashraf from the bar. The bar area has some entertainment and a large cocktail list- they even played football matches on a projector which my husband was very pleased with. The price seems about right for a five star hotel. There is a free shuttle bus several times a day to the Médina. It’s about 15 min or so by road but we only left once because it was so nice here! I can’t think one negative! I would recommend this hotel to people looking for a relaxing holiday as a base with the option of going into the main city easily available.

AccorHotels certified review
Nancy Solo - 18/03/2018
« Beautifull hotel with friendly people »

I stayed for one week and I enjoyed every minute of it. Beautifull gardens and pools! The people working in the hotel are very friendly and helpfull! Thank you: Ismail in the restaurant, Amine at the reception, Hassan at the pool, the cleaning ladies and also the girl (sorry I forgot her name) who makes great omelettes every morning. The food is great; every day different, fresh dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FROUKT V., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager .

AccorHotels certified review
Roberto Families - 13/03/2018
« Fantastic »

Second year at the hotel, always a great place to enjoy with family, kids club is just perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto C., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Directeur Général Adjoint

TripAdvisor review
Family - 07/03/2018
« Vacation in calm - good for sport »

The facilities are very good. Rooms are modern decorated and comfortable. There is an excellent running track with exercises in the garden. Service is a little slow, compared to international standards, which is why I give a 4 out of 5.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We are so glad to read your satisfaction about the Pullman Marrakech ! It is true that it is the perfect place to relax and for sport ! We have taken your review with a great consideration and I hope that you will come back again and see the changes. In fact we have made an action plan to improve our service. You will always be welcome among us. Kind regards, Khalid Issig

AccorHotels certified review
Chris Couples - 05/03/2018
« Very enjoyable,chilled and relaxed. »

Had a great time, very enjoyable! Staff were great and friendly, couldn’t do enough for u. Very relaxed and chilled around the complex, just what a holiday should be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager

AccorHotels certified review
Joelle Families - 05/03/2018
« Top! »

Everything was perfect! Message from the kids: the swimming pool could be warmer :-) The staff was really helpful and lovely. We recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey B., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager

AccorHotels certified review
Suppiah T. Families - 04/03/2018
« Most satisfied experience »

Stayed 10 days. Absolutely wonderful experience. Amazed by the place and the delightfully cultured staff. From the reception staff to restaurant management team to cleaners all cultured , efficient and caring

Our hotel has responded to the review
Our hotel has responded to the review

Dear kamala Ranjitham Thayakaran, We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager

AccorHotels certified review
Kate F. Families - 02/03/2018
« Mostly good »

There were many elements that were very good - especially the outstanding kids club, a very special mention to Katie and Mimi in the Baby area. The hotel was also lovely with lots of good facilities. Staff were very friendly overall especially with children. The food was of a very good quality. Little things were missing particularly when breakfast was busy, for example, there were no cereal bowls often and getting a spoon on the table or even when asked for took ages. With small children, small things do make a difference and having to wait for them is difficult. Also, we had a terrible experience with room service on one occasion when the food took over an hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eoghan Flanagan, Thank you for taking the time to tell us about your experience at the Pullman Marrakech Palmeraie Resort and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khalid Issig Deputy General Manager

AccorHotels certified review
Steve D. Families - 01/03/2018
« Another great stay »

This is the third time at Pullman Palmeira Marrakech. We are a family consisting of my wife, my son and I and we are very happy with the hotel, service, food and facilities. Last year we came with my mother-in-law and even she had a fabulous time! Suite 550 was excellent providing us with privacy and comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve D., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager

AccorHotels certified review
Gary M. Couples - 27/02/2018
« Absolutely perfect long weekend break for 2 »

Everything about our stay was perfect. The staff were attentive and accommodating. The hotel and grounds were immaculate and the selection of foods were tasty, well cooked and presented. Well worth paying the extra to go all inclusive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary M., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager

AccorHotels certified review
Ken S. Solo - 25/02/2018
« Great, relaxing stay »

Overall excellent. Very relaxing stay. Beautiful surroundings! A minor problem: The circuit breaker in my room went out 3 times, during my 2 day stay. It was easy to switch it back on, but ... not sure why it kept tripping...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth S., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager

AccorHotels certified review
Anonymous Couples - 01/02/2018
« Very good! »

Everything fine. One fault only: temperature in restaurant too low (no heating).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander L., We very much appreciate your comments regarding your stay at the Pullman Marrakech Palmeraie Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khalid Issig Deputy General Manager

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