Hotel - Sofitel Chicago Magnificent Mile
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Sofitel Hotel

Sofitel Chicago Magnificent Mile Hotel

20 East Chestnut St - Downtown 
60611  CHICAGO
UNITED STATES

4,246 reviews
TripAdvisor Rating Based on 4,246 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • Wi-Fi in Room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • Wi-Fi in Room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

  • 415 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • 36 family rooms
  • Crib on request
    • 110/120 V AC
    • Air Conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Turn down service
    • Radio in room
    • Wi-Fi in Room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Web TV
    • Pay per view channel(s)
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 12,659 reviews

Our guest reviews for Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,246 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Karen Friends - 12/08/2017
« Wonderful Hotel »

If I'm ever in Chicago again, I will definitely stay at the Sofitel! The stay was very professional, the rooms beautifully decorated and very clean. Excellent location - close to everything along the Magnificent Mile.

AccorHotels certified review
Anonymous Solo - 11/08/2017
« At the time of check out I was charged $8 daily for the use of the "free Gym", "free coffee" and "free Internet". I was not advised of these charges at the time of check in »

I felt cheated by Sofitel,at the time of check out I was charged $8 daily of what was supposed to be free, coffee, gym, Internet. I was not informed of these additional charge at the time of check in. Sofitel is not a straightforward reliable company

AccorHotels certified review
Patricia S. Business - 11/08/2017
« Efficient customer service in every way -  »

each time I stay I have a wonderful time - from check in to check out, the food, the cleanliness the attitude of the staff - I have had training programs there as well and have never had a bad experience!

AccorHotels certified review
Anonymous Couples - 10/08/2017
« Overall very satisfied »

The entire staff was friendly and helpful. The room was clean and comfortable except for the bed. My preference is for a firm mattress, the mattress I had was very so soft. I also prefer layers of covers rather than one large dubai.

AccorHotels certified review
N L. Families - 10/08/2017
« Lovely hotel w excellent service.  »

This is an excellent hotel. Staff is very focused on client services. Everyone is helpful and welcoming. Room was well appointed and very comfortable. I always enjoy my stay w Sofitel.

AccorHotels certified review
Kathleen C. Couples - 09/08/2017
« KC »

Very pleasant and accommodating in all respects. Hotel staff were very courteous, friendly, knowledgeable, and helpful. The room (junior suite) was immaculate and the decor was modern chic. We especially loved the "So Bed", comfortable and cozy. The bathroom was spacious and elegant with exquisite high end toiletries (Hermes)....Wonderful! The restaurant (Les Architects) offered gourmet menu items and an impressive wine list! Hotel lobby and Le Bar decor elegant and modern chic. Very impressed with service and satisfied with our stay, all in all a very pleasant experience!

AccorHotels certified review
Julio Friends - 09/08/2017

Everything was great. The location is ideal. So good

AccorHotels certified review
Lynette S. Families - 09/08/2017
« It was very relaxing, quiet and comfortable staying at this hotel.  »

My daughter and I chose to stay here for a girl's weekend away and we were very glad we did. Great rooms and views. The bed was very comfortable and bathroom was very nice. Very courteous and gracious staff. The only thing that was a little frustrating was that there was no way to plug in the phones to charge at the bedside and it was hard to locate accessible outlets. I travel much for work and have never experienced this until now. Otherwise--overall--we really enjoyed the hotel and our stay.

AccorHotels certified review
Justin Couples - 09/08/2017
« Chicago at its best. »

My Wife and I thoroughly enjoyed our comfortable stay. Friend staff & excellent location.

AccorHotels certified review
Lori Couples - 09/08/2017
« Nice stay, good comfortable hotel, restaurant service has declined »

We thoroughly enjoy Sofitel, as we have stayed here in the past. Employees are extremely friendly, the hotel is still in great shape, our room was always spotless. The area that needs improving is the restaurant; we ate there for breakfast with a group of 6, and they seem to need to improve working as a team. Lots of workers standing around, but the waiter was overwhelmed, and very busy, although very nice and friendly. It took quite a long time to get our food, and the bread basket was not as fresh as I remembered it to be. We will return, and hope it improves.

AccorHotels certified review
Anonymous Families - 09/08/2017

Outstanding

AccorHotels certified review
Angel Couples - 09/08/2017
« Nice stay for wife's birthday weekend »

Nice hotel. Room was okay. The shampoo, conditioner, body wash and lotion in our room was obliviously used and not replaced prior to our stay. The cleaning staff drank a bottle of water and then left the half empty bottle sitting in the restroom with our items, so we chose not to have our room cleaned again after that. I feel like if you are going to offer pastries and coffee, they should both be offered the same length of time.. not pastries until 7:00 and then coffee until 10:30. I feel the pastries should be offered longer.

AccorHotels certified review
M Couples - 09/08/2017
« Expected a higher level of items in the room and communication. »

I expected a high level of service. Instead, I received: - poor communication on check-in - frayed bath towels - nicer furniture - better equipped bathroom and more . . .

AccorHotels certified review
Christine M. Couples - 09/08/2017
« We continue to stay at Sofitel when we travel to Chicago because each visit is better than the last one. »

Comfortable, peaceful, satisfying, and exciting. The wait staff in the cafe Andrey and Enri were a pleasure to meet and they embody the Sofitel reputation for excellent service.

AccorHotels certified review
Suzanne F. Friends - 09/08/2017

Overall, very nice. had some issues with housekeeping.

AccorHotels certified review
Dr N. A. Couples - 08/08/2017
« Very helpfull and experinced staff »

Very pleasant and proffesssional personal mr Osbaldo and mr Verne went out of their way to help us in every thing they even printed our boarding passes from my Cel Clean, Made the room early not like other first class hotels you have to call to have made the room Good location, numero UNO

AccorHotels certified review
Anonymous Friends - 08/08/2017
« Exceptional care »

Very nice! My accommodations were top notch. I had an amazing time! The level of care was excellent!

AccorHotels certified review
Mike S. Business - 08/08/2017
« The stay was average »

The hotel staff is nice, but the hotel itself needs a refresh. Especially the hotel room. The room had marks on the walls, marred furniture, and just looked like it was worn.

AccorHotels certified review
David Families - 08/08/2017
« Pleasant stay in Chicago »

We felt very welcomed and the staff was friendly and helpful. For example, my young daughter drinks soy milk before bed. We arrived late and I couldn't find soy milk nearby. The restaurant gave me a cup of soy milk and they didn't want to charge the room. I felt that was a kind gesture.

AccorHotels certified review
Lanie C. Families - 08/08/2017

Check in people were rude! Food was horrible and we left some things and no one has called us.

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