Sofitel Chicago Magnificent Mile Hotel 5 stars

TripAdvisor rating 4.5/5 4,935 reviews
Sofitel Chicago Magnificent Mile
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Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611
chicago
united states

Tel: +113123244000

Fax: (+1)13123244026

Contact email

Check-in from 15h00

Check out up to 12h00

  • BROADWAY :   36 N/A

  • CHICAGO :   66 N/A

  • SHERIDAN :   151 N/A

  • BLUE LINE :   CHICAGO

  • RED LINE :   CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS :41.898383, -87.627573

Our accommodations

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

CLASSIC ROOM - 1 King Size Bed, Floors 6-10

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 1 King Size Bed, Floors 11-21

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM CITY VIEW - 1 King Size Bed, Floors 22-32, Best Views Guaranteed

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Full Size Beds, Floors 6-32

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE - 1 King Size Bed, 1 Pull out Sofa Bed

  • Max. number of persons: 4
  • Area: From 47
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE - 1 King Bed, 1 Pull out Sofa Bed, 1 Bedroom and 1 Living Room, Corner Suite

  • Max. number of persons: 4
  • Area: From 65
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE - 1 King Size Bed - ADA Accessible, 1 Pull out Sofa Bed

  • Max. number of persons: 4
  • Area: From 47
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

CDA

Type of cuisine: Mediterranean

The Sofitel Chicago Magnificent Mile's culinary team brings a new dining experience. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

LE BAR

Photo non contractuelle / Strictly non binding

Stylish modern bar featuring floor to ceiling glass walls, inviting library area and specialty martinis, and an extensive selection of Champagne and wines.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CDA Bar

Photo non contractuelle / Strictly non binding

The bar at CDA restaurant continues with the theme of a welcoming, communal atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

20,837 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,935 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Ma F. P. A. Families - 12/08/2019 AccorHotels review

I had a bag with a sweater i bought and it dissapeard

Excellent

Customer review rating 4.6/5

Charlie C. Business - 12/08/2019 AccorHotels review

Very nice stay. The lobby, room and common areas are very modern and clean. Customer service was friendly and top tier. Lidia was super nice and hospitable. She is a very good representative of the hotel.

Great Location

Customer review rating 4.6/5

Mark Business - 12/08/2019 AccorHotels review

The stay was good- nothing outstanding but good enough.

Given wrong room. No crib in room and sofa bed not made up upon arrival as per request

Customer review rating 4.6/5

Danica M. Families - 12/08/2019 AccorHotels review

As outlined in an email I sent earlier today, my family and I completed a 4 day stay at the Sofitel yesterday and we were disappointed with many aspects. 1. We were clearly put in a junior suite (room 1208) despite paying for a prestige suite (see reservation confirmation below). When I called down to the front desk to ask about it, I was advised we were in the largest suite with the exception of the presidential suite. I told the man I spoke with I was sure this was not the case as the room we stay in every year is larger (table and chairs etc.). He told me I was wrong. 2. We were travelling with a 2 year old and a 4 year old and I had requested through email and phone call, that the sofa bed be made up and a crib be in the room upon our arrival as it would be nap time.  When we arrived, there was no crib and the sofa bed was not made up. We had to wait a significant amount of time before the crib was brought up and the bed was made and nap time was delayed which resulted in very grumpy kids. We have made this an annual trip and I am very disappointed with the service I received this year. I hope you can provide compensation to address this issues.

Great service

Customer review rating 4.6/5

Anonymous Business - 11/08/2019 AccorHotels review

Business trip great room.

Lovely stay, a little pricey

Customer review rating 4.6/5

P Business - 11/08/2019 AccorHotels review

The Sofitel was excellent. There was some confusion about the 'do not disturb' sign - I could not find one to use in the morning, so ended up using the opt out of housekeeping sign... when I removed it, no one came that day. No credit or anything was received. Staff were generally super pleasant and helpful (housekeeping, front desk, baggage, etc.). The hotel room itself was quite nice! Loved the marble touches - room seemed much sleeker than the room we had in 2016 (which was more red, warm tones, not as sleek and stylish at all). Amenities were good! Only real complaint is the fees. It's a great hotel, so the room price is reasonable. However, once you factor in the hotel tax and the resort fees, it becomes just ridiculous. I understand the tax is not set by the hotel but it should be considered in the overall cost of staying there. The resort fees are absurd on top of all of that. A decent gym and business centre are standard for a hotel of this calibre. There isn't even a pool! There also isn't a spa you can use - we called about getting massages and it was a pain because they could only do separate in our small room. No spa also means no convenience for blow outs, etc. I know you pay extra for these things but without such amenities, you are paying a resort fee for completely standard hotel practices. For an additional price, there should be some level of additional benefit - a neat pool, a rooftop, access to some sort of spa feature, breakfast or snacks, ANYTHING to make it worth paying beyond the common hotel features of a gym and a few computers with a printer.

Vic - New York

Customer review rating 4.6/5

Victor R. Families - 11/08/2019 AccorHotels review

The hotel is pleasant and in a great location. In the junior suite (Rm #2707) I reserved for my family (Wife, Daughter, & I) however, my wife complained she felt like she was sleeping in a hole and when she got up, I noticed a significant depression in the mattress where she was lying. Obviously, the mattress is shot and should be unacceptable for this type of hotel. Also, it is very inconvenient to have to go to the second floor to use the restroom when the restaurant and bar are on the first floor. Finally, $72/day to park your car is excessive. I expected perhaps as much as $50/day but was flabbergasted to see $72/day. It's simply taking advantage of your patrons.

pleasant stay in a lovely hotel

Customer review rating 4.6/5

Richard Families - 11/08/2019 AccorHotels review

I enjoyed staying at the Sofitel Hotel with my family. The room was clean and a good size, the bathroom was very well equipped. All the staff that we came into contact with were very friendly and helpful.

Perfect anniversary experience

Customer review rating 4.6/5

Anonymous Couples - 11/08/2019 AccorHotels review

The service was exceptional. The location ideal.

Resort fee stinks!

Customer review rating 4.6/5

Michele Couples - 10/08/2019 AccorHotels review

We booked through Priceline with a non-refundable rate and then were hit with additional fees once we checked in that we had no way of knowing of when we reserved the room and now we had no choice as the room was non-refundable. Never using Priceline or this hotel again!

A great place to stay

Customer review rating 4.6/5

Dick Families - 10/08/2019 AccorHotels review

The staff was friendly, courteous and efficient. The room was perfect. The location is great for shopping and dining

Customer review rating 4.6/5

Anonymous Solo - 10/08/2019 AccorHotels review

I was a little surprised at the guest room - the grab bar in the shower was just about hanging off the wall, the toiletries were minimal and the robes felt like sandpaper. Housekeeping never cleaned my first full day there. I was also not very pleased that the hotel debited my bank account $375 when I checked in for “possible incidentals” as explained when I inquired about the fee (never explained upfront) and now I just learned that it will take five business days to refund my account. Just bad business.

Perfect except the dining

Customer review rating 4.6/5

Michele M. Couples - 10/08/2019 AccorHotels review

Great everything! Location, housekeeping, amenities, decor. The damper only was put on our stay on day one, We went for breakfast. Seated inside when asked for out. They moved us. We sat for 20 minutes without even WATER after asking FIVE people for service. We finally left and never returned. Two other couples followed from other ignored tables. We planned to eat breakfast there daily. I told the manager and concierge. VERY disappointing when the rest of our stay was literally perfect. That restaurant taints the hotel!

Very comfortable beds

Customer review rating 4.6/5

Anonymous Couples - 09/08/2019 AccorHotels review

We always enjoy staying at a Sofitel, the beds are the most comfortable ever. I was, however, quite annoyed by the amenity charge tacked onto the bill. I was told it was for the water in the room and the coffee and tea which we didn't even know about. Please include the price in the room rate and don't pretend we are getting something special when we have no opportunity to decline the charge.

Customer review rating 4.6/5

Dx Business - 09/08/2019 AccorHotels review

Enjoyable. But, I asked for a quite room, and was given a room on a high floor and away from elevators. Please know that a light sleeper doesn't sleep through the service door banging through the night when it's directly across the hall. Is there anything to do to keep the service door from banging?

Great experience! We will definitely stay at your hotel again.

Customer review rating 4.6/5

Avant G. Business - 09/08/2019 AccorHotels review

Our reserved conference room was perfect. The room was a great space with lots of windows. All of our rooms were on high floors as requested. When we originally acquired about staying in your hotel, we were contacted back very quickly. I also appreciated the follow through with checking in with us for any AV needs, food & beverage etc.

Terrific Service!

Customer review rating 4.6/5

Nicole Business - 09/08/2019 AccorHotels review

Concierge was terrific, helped me find a great nail salon close while I traveled for work. Room service impeccable. Clean and comfy room as well!

Persistently good and courteous service

Customer review rating 4.6/5

Timmy Business - 09/08/2019 AccorHotels review

All interactions with Sofitel staff were professional and pleasant. The room was comfortable and everything worked.

Great location, very comfortable room and lovely staff

Customer review rating 4.6/5

Eyhab A. S. Families - 08/08/2019 AccorHotels review

Great location, very comfortable room and lovely staff. We have travelled with a child and we couldn't be more comfortable with the room, the staff, the bar etc. The location is amazing and just a couple of blocks away from amazing resturants, shopping areas etc. As we were travelling with a child we would've loved to have a pool to take him too.

I was satisfied beyond my expectations.

Customer review rating 4.6/5

Tr Business - 08/08/2019 AccorHotels review

It was great! I was very glad that even after I checked out (and was technically not a customer) the front desk was happy to help me. I was disappointed that there was only one ice bag in the room, which wasn't replaced when the towels were. There was also a leak in one of the meeting rooms, and I'm hoping that will get fixed.

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