Hotel - Sofitel Chicago Magnificent Mile
Sofitel Hotel Sofitel Hotel

Sofitel Chicago Magnificent Mile Hotel

4.5/5 4,676 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • Wi-Fi in Room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air Conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

  • 415 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • 36 family rooms
  • Baby bed
    • 110/120 V AC
    • Air Conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Turn down service
    • Radio in room
    • Wi-Fi in Room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Web TV
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 16,817 reviews

Our guest reviews for Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,676 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
H. Couples - 13/08/2018 AccorHotels certified review
« Honeymoon celebration »

it was excellent they took care of us, our room was on the top floor better than expected

Jeannee M. Friends - 13/08/2018 AccorHotels certified review
« Excellent! »

Superb facility for our overall stay. Loved Le Bar for our brunch reception, and loved Victoria Cohen our account manager.

David Business - 13/08/2018 AccorHotels certified review
« Great hotel, great location »

Very positive experience. A very nice hotel in a great neighbourhood in Chicago

Qing W. Families - 12/08/2018 AccorHotels certified review
« Far exceeding expectation »

Modern hotel with super helpful staff. A very big, deeply heartfelt ‘Thank you’ to the two staff (door men) on duty around 4:00pm on the day I left. My son and I were taking a long trip and brought 3 big suitcases. The taxi van we previously booked didn’t show. The two staff helped me find a taxi van from the street after extra efforts. That upset the other taxi drivers waiting outside the hotel, even though their cars were too small for our luggage. I was concerned I might cause unnecessary trouble for the two staff, but they kept assuming me not to worry; and they kept smiling all the time. One good thing will lead to another one. On the way to the airport, we saw another taxi broken down. Two passengers also heading to the OHare airport were standing along the road, very upset. Having seats in our van, we were able to take them in; and they finally made their flights. If possible, I want to let the two staff know what happened afterwards. I want to let them know their extra efforts had a bigger impact. That might be my best way to thank them.

Anonymous Business - 12/08/2018 AccorHotels certified review
« Average »

Average

Terrill S. Couples - 12/08/2018 AccorHotels certified review
« Amazing »

It was second time staying on the property. I Love it the First time and My Wife and I Loved even more the second time. You guys have my business whenever we fly to Chicago! Awesome Experience!

Ken Families - 12/08/2018 AccorHotels certified review
« Very Nice »

Staff was friendly. Hotel & room very clean. Would stay again when visiting city.

Samuel T. Business - 12/08/2018 AccorHotels certified review
« Always good but had some issues with the cleanliness »

I arrived early and was very happy that a room was available. Unfortunately there was a bag of trash in the bathroom and the bed looked like someone just sat on it. There was also an open package in the mini bar. It must have been left there by the previous person. While I relaxed before heading to my client the door knocked twice by staff who thought the room the room was vacant. Maybe that miscommunication explained the condition.

James H. Business - 12/08/2018 AccorHotels certified review
« good »

good

Anonymous Business - 12/08/2018 AccorHotels certified review
« would stay there again because room was quiet and hotel size and service wasn't overwhelming »

hotel is low key and relaxed without sacrificing elegance and "French"-ness. as usual the staff makes the stay and the check in staff was great. My only constructive criticism is that the air in my room felt a bit stale. I wish there was something the hotel could do about that. Carpets in the room seemed fine but the ones in the halls might need replacing or freshening up.

Janet Friends - 12/08/2018 AccorHotels certified review
« The Chicago site experienced a busy weekend August 3 and 4 th and this was reflected in the level of service. »

I am not sure if anyone reads these comments but thought I would share my experience. When we arrived after 3pm the lower floor room that we requested wasn't ready. We were instructed to wait an additional 1.5hours for a room on a lower floor and we didn't mind waiting to accommodate this request. However, when we returned almost 2 hours later we were told we were going to have to wait an additional hour for the room. For some reason this request had not been entered in the system or communicated via first front desk employee. After 30 minutes and finally speaking to the manager, we were given a room. The room was lovely but the bed did not have top sheets under the comforters. Housekeeping was very quick to bring two top sheets however one was badly stained with what appeared to be like 'black ink'. Check out was equally challenging. There were two staff members at the front desk and only one open for check out clients even though a cue had formed. The doormen and bellmen were exceptional but overall the rest of the house lacked enthusiasm . It felt like we were a business transaction and not welcome guests. Hotels are a competitive marketplace. I chose 4 or 5 star hotels because they provide exceptional service through peak service volumes. No exceptions. No excuses. This was the first time that my patience was met with excuses. (poor staffing, high volume of customers still waiting).

Anonymous Couples - 12/08/2018 AccorHotels certified review
« Pleasant »

Pleasant

Anonymous Couples - 12/08/2018 AccorHotels certified review
« Completely satisfied. »

The staff were very professional and attentive. The front desk knows how to take care of their people and yes feel at home.

Shannon M. Families - 11/08/2018 AccorHotels certified review
« Wonderful »

Extremely happy with our stay. Great area.

Anonymous Couples - 11/08/2018 AccorHotels certified review
« Fair »

The room was very nice, the service was less than expected.

Floyd Solo - 11/08/2018 AccorHotels certified review
« unclean shower with hair chump in drain »

The shower was unclean and dirty, found clump of hair in shower drain and on walls. The shower walls were not cleaned and slimy. I called front desk asked for bathroom to be cleaned again and found more hair from previous guest. Carpet was not vacuum properly. I would not call this place luxury hotel. The response was unsatisfactory, I stayed at cleaner hostels and Air B N B places. I would not stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Sofitel Chicago Magnificent Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. That is not the experience we want you to have nor the impression of the hotel we'd like you to leave with. Is there an opportunity for you to come back to the city and I can take care of you to do it right next time? Please let me know if that is possible. Thank you again for writing. Sincerely, Matthew Blackmore General Manager Sofitel Chicago Magnificent Mile Tel : +1… ma… www.sofitel-chicago.com

Angela M. H. Families - 11/08/2018 AccorHotels certified review
« Felt very special »

When I made the reservation I mentioned that it was my daughters first trip to Chicago, and I requested a high floor. Not only did I get a high floor but we got a besutiful room at the very top floor, and were sent a lovely welome treat! Thank you!

Wendy Business - 11/08/2018 AccorHotels certified review
« Excellent »

Very nice staff.

Anonymous Business - 10/08/2018 AccorHotels certified review
« clean and pleasant hotel, but service was slow »

Accommodations are very nice. Service in the restaurant was slow.

David L. Business - 10/08/2018 AccorHotels certified review

When I arrived I only had one sheet on the bed. Since it was late I reported it to the housekeeper the following morning and all was taken care of. I had no other issues.

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