Hotel - Novotel Sao Paulo Center Norte
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Novotel Hotel

Novotel Sao Paulo Center Norte Hotel

Avenida Zaki Narchi 500  VILA GUILHERME 
02029000  SAO PAULO
BRAZIL

1,344 reviews
TripAdvisor Rating Based on 1,344 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Fitness centre
  • Well-being (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Nearby)
  • Squash court

Catering

  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 344 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Sao Paulo Center Norte

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,344 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor certified review
Business - 11/04/2017
« My stay at Novotel Center Norte »

I was satisfied with the stay. Great service in general. the restaurant was closed and the hotel habilitated some meeting rooms to accommodate breakfast and dinner. The sushi restaurant should've have longer operating hours to provide additional dining options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
Family - 08/12/2016
« Great surprise! »

I didn't expect such excellence in hospitality for that price! Best breakfast and cappuccino (in the bar), people are great! The room was big enough for 2 adults and 2 kids. One king size bed and 2 single beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio, Thank you for sharing your hospitality experience. We have entertainment options for the family, such as the swimming pool, the fitness center and the Family Space, where children can play. We are very close to two subway stations: Carandiru and Portuguesa Tietê, from where it is possible to go to the Centre of Sao Paulo. We hope to see you at the hotel in other occasions. Regards,

TripAdvisor certified review
Business - 25/09/2016
« Very good! »

Met my needs. Showers could have more water pressure, ideal location for those attending expos at Center Norte or Anhembi. Rooms are big and quiet. Walking distance from Shopping Mall with good variety of shops and food court.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
Business - 02/07/2016
« Not a nice experience at check-in »

The hotel is OK and convenient, nice restaurant. My only complaint is when checked-in it was 10:00AM, after a long flight, the clerk at check-in told that I need to wait until the room were ready because there were not rooms. I totally understood because the standard check in is by 3:00. But my surprise was while I was waiting a lot of people were coming in and getting rooms. I waited almost 2 hours until I decided to approach the Check in and complained about it why others people were getting and I didn't, immediately the new clerk assigned a room. I think it is not fair the treatment because the rule is for anybody unless I wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gilberto, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I apologize that your experience did not meet your expectations. Please I would like to explain that those guests who made the check in before noon were from a group who had paid the night earlier to guarantee the check in before 12:00. We appreciate your sharing your concerns, and we hope that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

TripAdvisor certified review
lsales2015 Business - 24/08/2015
« Excellent »

Very good and confortable rooms! Excellent breakfast and services. Shopping mall just beside the hotel, where you can find restaurants, shops and some entertainment for those who are in business travel and needs pratical things.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Isales, Obrigado por compartilhar sobre sua estadia. Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo. Esperamos recebê-lo no Novotel Center Norte em outras ocasiões. Att, Helio Gelinski Gerente Geral

TripAdvisor certified review
ghcastro Business - 27/01/2015
« Very good!! »

All very well !! Excellent location for the Convention Center. It has a free shuttle every hour leads to Shopping and Convention Center. Very good service and friendliness at the reception as in the restaurant service. Recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
BETOVILASBOAS Family - 05/11/2014
« Excelente hospedagem »

Excellent hotel, clean room, excellent service, very good breakfast. recommend. Hotel well located, easy to reach. The only problem is the check-in and check-out it takes a lot and usually have long queue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. The reception team will be advised to offer a faster check-in and out to our guests and avoid the long lines. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
Glopes34 Family - 04/11/2014
« Good choice in Sao Paulo »

Nice room, comfortable bed, well decorated and close to a huge Mall. Good for children - there is a children room at the lobby where you can leave the babies playing while you are enjoying some beers at the bar. Breakfast not valued for money. Good for business and vacation

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
doutorgilberto2003 Family - 22/10/2014
« great location »

is near to good shopping , near the subway however far from the city , great for those who need to attend the event centers around the hotel ( anhembi north and center ) , possible to walk downtown ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated staying at Novotel Center Norte. Our location is really good for the ones who attend events around the hotel. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
Fabio S Business - 03/10/2014
« simply excellent »

everything perfect! from the friendly reception to the impeccability of accommodation. everything perfect! from the friendly reception to the impeccability of accommodation. everything perfect! from the friendly reception to the impeccability of accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated staying at Novotel São Paulo Center Norte. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
Ney Rafael M Business - 14/09/2014
« Excelent »

One of the best business hotels that I ever been. I went there in a business trip, was very well received, the room was big and very confortable. The breakfast was delicious with a big variety. I strongly recomend for everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated staying at Novotel São Paulo Center Norte. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
imundu Business - 12/08/2014
« Fair »

Needs improvement in toilets, general update of the rooms and better breakfast. Location is good if you go to the trade fairs. People on the desk are nice. They give free internet acces, that's good !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated our attendance team. Our location is really good for the guests who go to the trade fairs. Your suggestions will be taken into consideration. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
Business - 31/07/2014
« Layover »

I arrived at the hotel around 6:30PM and upon check in I asked about an extended check out. Which I was quoted and it was very reasonable. The reason being that my international flight wasn't scheduled to leave GRU until 9:30PM the following night. There was no knock at the door (housekeeping) and everything was as it should be. The restaurant was undergoing some sort of renovation so I ordered room service in the evening and had the breakfast buffet they had set up in one of the smaller ballrooms, which was fine no harm no foul. I would like to sample the actual restaurant food from the actual restaurant the next time though. My Taxi ride was a bit of a disappointment. And, partially my fault. The fare, I thought, was way too high. I noticed too late into the ride that the driver had not turned on the meter. When we arrived he told me that the fare was $R100.00. I then pointed out that he never turned on the meter and that costs about $R185.00 to go from the airport to the Morumbi Novotel another hour away from the Novotel Centre North. I told him that I was not satisfied and he then discounted the fare to $R90.00. The next time I will insist on the meter being on and that the bell captain talks with the driver. I have my suspicions about some sort of pay back scheme that I can not prove.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your hospitality experience. The taxi ride from the hotel to the airport is really around R$ 100,00.If you took the taxi from the hotel taxi rank, we can assure that the taxi driver is reliable and that he was not trying to take advantage of you. You can be sure that there isn´t any kind of “pay-back” between our employees and the taxi drivers, as the outsourced company who provide the taxi service is reliable and work with our hotel and the other companies owned by the same owner in this region, like: Shopping Center Norte, Lar Center and Expo Center Norte. As well, all our employees are forbidden to take any pay-back from taxi drivers. We are sorry for what happened and hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

TripAdvisor certified review
henriquebpimentel Business - 03/10/2013
« Atendimento péssimo - Terrible service »

10 minutos de espera para ser atendido no check inn. Lâmpada queimada no quarto. Muito grande a demora para receber meu veículo que estava no estacionamento no check out. Quase perdi meu compromisso por conta da demora. Funcionários nada agradáveis. 10 minutes waiting to be served at the check inn. Bad bulb in the room. Too big to take to get my vehicle that was in the parking lot at check out. I almost lost my commitment on behalf of delay. Nothing pleasant employees.

TripAdvisor certified review
Yousafbajwa Business - 16/09/2013
« Excellent place if you are going to attend the business fair in Expo Centre »

Everything ok about this place ...Just a little older building and they might think of redoing the bathrooms. I will stay again if I am in brazil for the fair in Expo Center Norte. You have a nice shopping place only across the parking area and you can find a lot of different food places etc.

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