Hotel - ibis Luzern Kriens
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Luzern Kriens Hotel

3.5/5 639 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 69 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 18 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • Hair dryer in bathroom
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,258 reviews

Our guest reviews for ibis Luzern Kriens

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 639 reviews
Terry Families - 10/08/2018 AccorHotels certified review
« Quiet Location with Easy Parking »

Nice Clean Rooms but get some Air conditioning installed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you very much again for writing us your feedback and please accept my sincerest apologies for not having AC in our rooms. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Ruth A. Friends - 07/08/2018 AccorHotels certified review
« Excellent room excellent service »

Can’t say enough with the help from staff, room was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. A., With big pleasure we've read your review. We all thank you very much for taking time to give a great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

F. Couples - 30/07/2018 AccorHotels certified review
« Excellent »

Everything was organized and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., Thank you so much for the great review of our hotel! We are very happy to see that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Rob Couples - 23/07/2018 AccorHotels certified review
« Comfortable hotel in quiet location »

Enjoyed our stay. The staff were professional and helpful, the hotel was clean and bright, the location was good. Out of the city area but easy to travel to the city and quiet location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for the great review of our hotel as well as for your compliments to our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Ankit R. Couples - 21/07/2018 AccorHotels certified review
« It was great comfortable stay »

We got every little help which was required and front staff was so courtesy. Only thing was that transportation was little tricky as we have to walk 500 mtrs to reach there from railway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ankit, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Christine B. Couples - 20/07/2018 AccorHotels certified review
« Great overall experience »

Friendly helpful staff Clean rooms Great service all around

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you very much for the perfect review of our hotel and for your nice words! We are very happy to read that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Rodel M. Families - 15/07/2018 AccorHotels certified review
« Highly recommended. We feel we are at our own home »

Friendly staff, place was so quite, nice food, accesible to train station. Highly recommended. You will be on my tripadvisor. Keep it up and my applause to Floriano he did welcome us and he let us feel were home. Great job for him

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Also a big thank from Florian for your compliments. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Family - 08/07/2018 TripAdvisor review
« A very good hotel with awesome people »

I stayed at Ibis Kriens for 2 nights and my parents in law were with me. Everything worked as expected and I want to add a very special thanks to Mr Florian who was so kind and supported us when my parent in law did not feel very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EduardoSteiner, A big thank from all the team especially from Florian for this great rate and nice review! We are looking forward to welcome you again in our hotel to experience again relaxing and flawless stay. We also hope that your parent in law is much more better. Warm regards from Switzerland, S. Samil Benli - General Manager

Olaf C. Business - 05/07/2018 AccorHotels certified review
« Convenient stay with nice breakfast »

Great Location when visiting a company in Kriens, south of Lucerne. Nice, silent rooms, tasty breakfast buffet and friendly staff. You´ll get a guest Card to use the pucliv Transport in Lucerne, the railway station Kriens-Mattenhof is just 5 minutes away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We all thank you very much for the great review of our hotel! We are glad that you enjoyed your stay & breakfast and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Davefromaustralia Couples - 03/07/2018 AccorHotels certified review
« Staff very helpful »

We found Lucern and all it’s activities within easy reach using trains with a short walk or two Florian & Gazmend we’re both friendly and knowledgeable to all our requests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn, Thank you for the great review of our hotel and for your compliments to Gazmend & Florian. I already shared your review with them and please note that you made them verry happy. It's our hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Frank O Family - 30/06/2018 TripAdvisor review
« What a view! »

We had a fantastic view of Mt Pilatus from our room. Motorised shutters on all the windows so you can maximise the view. 2 train stops to Lucerne, which is great and bus tickets available free from reception. Same ticket also works for the bus to nearby to bottom of cable car to Pilatus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank you very much for your review on Tripadvisor. It's a pleasure for us to see that you've enjoyed the mountain view from your room. We hope that you've spent wonderful time in Switzerland and hope to see you again. Best Regards, S. Samil Benli - General Manager

W. W. Families - 26/06/2018 AccorHotels certified review
« Great place to stay »

We love the rooms. They are large and clean. The hotel is located at the outskirt but very near the bus stop so we can easily hop into a bus to the city. The free public transport pass are very useful and convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W.. Thank you for the great review of our hotel! We all are very happy to see that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Amit Families - 22/06/2018 AccorHotels certified review
« Decent hotel to stay in »

Decent hotel to stay in. Room is comfortable, however, the extra bed is not very comfortable. It is very close to the train station which was good. Staff was really less so services were slow. Breakfast had very limited options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We've also well noticed your feedback concerning the Extra Bed. We will take care of it. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Vivek B. Couples - 10/06/2018 AccorHotels certified review
« Me and wife both enjoyed staying there with mountain view side. »

Excellent worth spending money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., What a big pleasure to see your satisfaction here. We all thank you very much for your lovely words and hope to welcome you very soon again. Best Regards and greetings from Lucerne. S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Couples - 10/06/2018 TripAdvisor review
« Excellent »

A little bit out of town but close to a frequent bus service to the city. A friendly receptionist greeted us with info and map about nearby facilities. A bit more room than some Ibis and a mountain view room of Polaris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane R, What a big pleasure to see your satisfaction here. We all thank you very much for your lovely words and hope to welcome you very soon again. Best Regards and greetings from Lucerne. S. Samil Benli – General Manager

Family - 10/06/2018 TripAdvisor review
« Large clean room with comfortable beds »

We had an enormous room (due to layout, only one in the hotel) with an equally wonderful bathroom. We requested handicapped accessible rooms all through Europe, and this is the only hotel that accommodated the request. The room was fine and very clean. There was no air conditioning, but there were two large windows that opened. The only drawback is the location - it would be best to have a car to see the sights. There is a restaurant right next door that looked well attended. Sunday night, NOTHING is open, and we ate at a McDonalds a short distance away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivia C, Many thanks for the lovely words to your recent stay in our hotel. We are happy to see that we could cover your expectations and look forward to welcome you again at the nearest future. Best Regards, S. Samil Benli - General Manager

Lalo Friends - 03/06/2018 AccorHotels certified review

it is very good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laila, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Kevin L. Couples - 01/06/2018 AccorHotels certified review
« Vert good »

Very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We really much appreciate your lovely review of our hotel and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Anthony Friends - 31/05/2018 AccorHotels certified review
« Disappointing hotel »

This Ibis was I think below standard on what I would expect from a hotel of this level. Firstly the positives, the room was fairly large and the staff members were friendly and helpful. On the negatives: 1. You have to pay for parking [didn't notice that being highlighted when I booked] 2. The room did not have any air conditioning and was extremely hot and stuffy. It wasn't really advisable to open the window as there was a lot of noise from the surrounding area. Only a small fan placed in the room. 3. Only two bath towels, no hand towels 4. TV remote control did not work [found to have batteries missing] 5. The two single beds were extremely small and seemed to have some sort of mattress toppers which kept sliding off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience. I'm very sorry to hear that you were disappointed with your stay with us. Please accept my sincerest apologies and allow me to respond to your comments: The underground parking area is a common parking for all the companies in the same place, where our guests can park with a discounted price. That the parking is surcharge is mentioned on our webpage as well as the missing air condition. We have 1 fan in our rooms, but it cannot be enough in hot days. In such case, my staff is just a call away to provide you one more fan, more towels and also change your remote control. The size of the beds are 90 cm x 200 cm like given on our webpage. Of course to provide our guests a good night sleep is the most important value for us. For not completely providing this to you, I would like to credit you the half of the amount you’ve paid in our hotel to your given credit card. I hope that my solution and my comments will disappear your disappointing and hope to welcome you again in the future. Sincerely, S. Samil Benli - General Manager

Lucia F. Friends - 30/05/2018 AccorHotels certified review
« Perfect hotel and great service »

Perfect hotel and great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucia, Thank you very much for your group booking as well as for the great review of our hotel! We are glad that you enjoyed your stay and look forward to our further business relationship. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

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