Hotel - ibis Luzern Kriens
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Luzern Kriens Hotel

3.5/5 661 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 69 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 18 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Hair dryer in bathroom
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,337 reviews

Our guest reviews for ibis Luzern Kriens

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 661 reviews
Robert Couples - 14/10/2018 AccorHotels certified review
« Warm welcome, simple hotel with truly excellent beds, good bathrooms, good breakfast and secure (paid) parking »

You don't go to this hotel for its location or its outward charm. But what you do find is peace and quiet, an extremely comfortable bed, good bathroom, very good breakfast and a warm welcome. It's not far from the centre of Lucerne, and it's an idea place to break one's journey. The parking in the adjoining secure car park is convenient as is the hotel's location just a few minutes off the motorway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the great review of our hotel! We all are very happy to see that you had a good stay and liked our breakfast. We hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Laura A. F. Business - 12/10/2018 AccorHotels certified review
« Excellent »

We had a lovely stay at Ibis Luzern Kriens hotel. Reception staff is well prepaired and very friendly, room was clean, beds were confortable, breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., Thank you for the great review of our hotel! It's a real pleasure to see your satisfaction. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

jmd615 Family - 12/10/2018 TripAdvisor review
« No basic facilities »

No hot water kettle in the room, no tea, coffee sachets in the room. The fan was not working. Basic facilities must be provided unnecessary trouble in the morning to come down 5 floors for a cup of tea?

Our hotel has responded to the review
Our hotel has responded to the review

Dear jmd615, Thank you very much for giving your feedback to your recent stay in our hotel. I am sorry that your experience did not meet whole of your needs. As we are a 2 Star hotel within Ibis Chain, we do not have the expected amenities in our hotel. But you can barrow of course due to availability an electrical kettle to use in your room. Should there be something wrong with the room, we encourage you to contact our reception, who is 24 hours on your service. Thank you very much again for your feedback, which is most valuable to us. It is my hope we can welcome you again in the future. Sincerely, S. Samil Benli - General Manager

Debaleena R. Couples - 08/10/2018 AccorHotels certified review
« The experience was superb »

Me and my husband were on a 14 day trip in Europe for which we decided to stay in all Accor properties. In Lucerne we chose Ibis Luzern Kriens. Because the booking was done almost two months back, the final payment was still pending. We were supposed to reach the hotel by afternoon and our bus from Milan got delayed. As a result the payment was also delayed. But the front desk staff were very prompt and supportive. They let us know that they would hold the booking for us till we reached. This was purely based on our communication and there was in no way we could guarantee our word. But the front desk especially Mr.Florian v. Schulthess-Front Office Was kind enough to wait for us till 8:00pm in the evening, when we checked in and made the payment. It is because of such behaviour that Lucerne would always be memorable. The love, guidance and support that we experienced made our stay very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debaleena, We very much appreciate your comments regarding your stay at the ibis Luzern Kriens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Elizabeth Couples - 01/10/2018 AccorHotels certified review
« Great staff, nice room- but have to have lights on to charge devices! »

Check in was great, particularly being made aware of the Luzern visitor pass so we could use the train into Luzern. Room super - with a BIG EXCEPTION: turning off room lights turns off power for charging. This is a really big problem for charging devices over night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will take care of the power on the socket as possible as we can. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Mrs M. Couples - 18/09/2018 AccorHotels certified review
« Exceptional IBIS in many ways »

This was a stopover en route for Italy and proved perfect in terms of proximity to the motorway and general convenience. The public car park does in fact have direct access from the hotel, and you get a discount. Just remember you need Swiss currency for this as Euros and cards are not accepted. Thanks to the very kind local man for helping me out here! We had a large room at the end of a corridor, spotlessly clean and well ventilated with large windows on two sides. The staff were exceptionally friendly and helpful, breakfast very good, and we only needed to cross the road to find a good place to eat, international with a Swiss flavour. Already recommended to family and friends and will definitely go there again. Not sure how convenient it would be for a longer stay/Lucerne and area sightseeing, but we were offered a free bus pass, which was a good start.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D. Thank you for the great review of our hotel! It's a very big pleasure and happiness for us to see you satisfaction. We hope that you enjoyed our beautiful city as well and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

N M. Couples - 18/09/2018 AccorHotels certified review
« Good value and conveniently located »

Easy to find, with a warm / helpful welcome and well presented room / facilities. Also convenient for local station with an inclusive pass for short return trip into Lucerne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much. What a great pleasure to see your lovely review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Chandra Business - 18/09/2018 AccorHotels certified review
« Poor Internet with no central IT support »

Can not connect my laptop and despite the staff phoning IT support - Support did not phone back. Need the internet for work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chandra, I saw your comment regarding internet issue. Really very sorry for that. I will talk to you again concerning this matter next time when you stay. Please accept my apologies again. Hope to see you soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Anonymous Couples - 18/09/2018 AccorHotels certified review

Excellente chambre

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur Fripat, Nous vous merci beaucoup pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Meilleurs Salutatioons. S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Al Couples - 16/09/2018 AccorHotels certified review
« A very pleasant 5 nights stay »

The room is very clean and spacious. The beds were comfortable. The hotel is well located, only two train stops from Luzern main train stations. There are not many shops in the vicinity but an Aldi supermarket is nearby, quite handy. The main shortcoming is that there was only one bin in the whole room in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., What a great pleasure to see your perfect review in here. We all thank you very much for that and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Ann K. Couples - 14/09/2018 AccorHotels certified review
« I enjoyed the large room and being able to open the windows »

it was very convenient to public transport and quiet. The reception staff were very helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann & Robert, With great pleasure we've seen your great review. Thank you very much for that! We are very happy that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Robert Couples - 05/09/2018 AccorHotels certified review
« Comfortable bed, warm welcome »

Handy hotel just off the motorway. Underground garage. Not a thing of beauty but comfortable, pleasant rooms. Good breakfast. Good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We thank you very much for the great review and for your kind words to our hotel services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Anonymous Couples - 04/09/2018 AccorHotels certified review
« Flo was awesome! Helped guide us to Tram/Train, and provided additional travel assistance. »

Great staff. Good experience. Great breakfast, hotel very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O'Connor Thank you for the great review of our hotel especially for the compliments to my staff Florian. We are very happy to see that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Olivier Families - 04/09/2018 AccorHotels certified review
« Solid hotel at a reasonable price »

Our stay at the hotel was fine. The reception was friendly and efficient. The room was nice and clean. The surroundings of the hotel are a commercial estate, so not exactly pcitoresque. Nevertheless, there are some decent restaurants in walking distance. Overall a good hotel for business or a stay over.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Jurgen Families - 13/08/2018 AccorHotels certified review
« verg good »

we stayed for the second time in this hotel and it was very good again. next year we will book again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., It was really a pleasure for us to see you again in our hotel. We all thank you very much for the great review of our hotel and look forward to see you next year. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Anand Families - 11/08/2018 AccorHotels certified review
« Good »

Table fan was not good and making noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anand, Thank you for the positive review of our hotel! We are glad that you had generally comfortable stay. Thanks to your feedback to the fan, we've replaced it with a new one. We all hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Terry Families - 10/08/2018 AccorHotels certified review
« Quiet Location with Easy Parking »

Nice Clean Rooms but get some Air conditioning installed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you very much again for writing us your feedback and please accept my sincerest apologies for not having AC in our rooms. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Ruth A. Friends - 07/08/2018 AccorHotels certified review
« Excellent room excellent service »

Can’t say enough with the help from staff, room was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. A., With big pleasure we've read your review. We all thank you very much for taking time to give a great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

F. Couples - 30/07/2018 AccorHotels certified review
« Excellent »

Everything was organized and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., Thank you so much for the great review of our hotel! We are very happy to see that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

Rob Couples - 23/07/2018 AccorHotels certified review
« Comfortable hotel in quiet location »

Enjoyed our stay. The staff were professional and helpful, the hotel was clean and bright, the location was good. Out of the city area but easy to travel to the city and quiet location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for the great review of our hotel as well as for your compliments to our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager Hotel Ibis Luzern-Kriens Industriestrasse 13, 6010 Kriens - Schweiz Tel.: +041 (0)41 349 49 49 - Fax : +41 (0)41 349 49 00 h2… www.ibis.com/2982 - www.accorhotels.com

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