Hotel - Le Médina Essaouira Hotel Thalassa sea & spa-MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Le Médina Essaouira Hotel Thalassa sea & spa-MGallery by Sofitel

4.0/5 1,860 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Paying)
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • ESSAOUIRA MOGADOR (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Private beach (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h / 24
    • Opening hours : Week-end 24h / 24

Business services

  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Relax in comfort in your room or suite entirely furnished by Souiris craftsmen complete with bathroom decorated with white, blue or green Moroccan mosaics and a delightful median, pool or sea view

  • 117 rooms
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Our thalasso and spa offers

Your meetings and events

4.5/5 AccorHotels Rating 1,640 reviews

Our guest reviews for Le Médina Essaouira Hotel Thalassa sea & spa-MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,860 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 17/09/2018 AccorHotels certified review
« This hotel is not comparable to Others MGallery: disappointing »

Great staff, helpful. But look more like a all-inclusive resort hotel than a Mgallery. This hotel has no soul. We choose Mgallery hotels because they have a different feel than other hotel chains, but not this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Michel B., Thank you for taking the time to tell us about your experience at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Pascale Friends - 16/09/2018 AccorHotels certified review
« Nice but not prrfect »

The hotel was nice and clean. Pool and Beach area were great. Breakfast was not enough for the standard. More cheese and meat choices would have been nice. Overall service in the restaurants/bars was dissatisfying. Reception and security guys at the door were very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascale S., Thank you for taking the time to tell us about your experience at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the situation and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Anne T. Couples - 11/09/2018 AccorHotels certified review
« Nice facilities, staff kept laughing at me when I asked for simple things. »

Nice room, staff was at times rude and laughed at me when I asked for simple things like towels at the pool or cups for water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Campbell S., Thank you for taking the time to tell us about your experience at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

El H. Families - 10/09/2018 AccorHotels certified review
« Great service. Building getting old. »

The service and stuff are great! Room service is perfect! The bathroom is getting old we can see some imperfections on the walls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mustapha El h., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Floris Families - 07/09/2018 AccorHotels certified review
« Nice hotel, nice location en super friendly staff »

The stay in Essaouira was wonderful the staff in the hotel is the best and was always friendly. We will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Floris J., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Alberto Families - 09/08/2018 AccorHotels certified review
« good but unpleasant noises form cleaning the upstairs room »

good but unpleasant noises form cleaning the upstairs room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alberto H., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the noises on the floor, we take the appropriate measures so that it does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

N. O. Solo - 26/07/2018 AccorHotels certified review
« Perfect »

The staff is professional and make u feel home

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. N., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Anonymous Families - 22/07/2018 AccorHotels certified review
« Nice breakfast and beach setting »

Plumbing and bathrooms have been half updated. Need more space in rooms. More minimalistic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik D., Thank you for taking the time to tell us about your experience at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Shawn W. Couples - 14/07/2018 AccorHotels certified review
« Nice »

The staff was great , location and people were very nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shawn w., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Iyad F. Families - 14/07/2018 AccorHotels certified review
« Exceptional experience »

One of my favorites places , You feel welcome everywhere in the hotel , The palace to be

Our hotel has responded to the review
Our hotel has responded to the review

Dear KARIM A., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Michelle B. Couples - 09/07/2018 AccorHotels certified review
« Beautiful hotel and great location; small improvements in the facilities, including AC, would make it perfect. »

The hotel property is beautiful and the staff were very polite and hospitable. My one complaint is that the AC did not work well in the room. We asked the staff to check into, which they did, and they said it is working correctly. This makes me understand that the system does not make the rooms very cool. The thermostat was set for 5C, but the room was probably never cooler than 27C. Clients should have the ability to determine how cool the room is and not have that decision made for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle B., Thank you for taking the time to tell us about your experience at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Helen H. Families - 08/07/2018 AccorHotels certified review
« A wonderful Hotel »

From arriving to leaving this hotel was splendid.The staff were all very friendly and professional. Our room overlooking the pool was lovely.A very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen H., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

John P. Families - 07/07/2018 AccorHotels certified review
« One of the finest hotels I have ever stayed in. »

The first impression is of a beautifully designed and appointed hotel. The staff were very well trained and friendly and helpful. The room was lovely. We enjoyed the food and the bar. In all nothing to fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear john P., We very much appreciate your comments regarding your stay at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Couples - 01/07/2018 TripAdvisor review
« Sea Front Hotel »

I had heard a lot about Essaouira, and finally decided to make a visit. we were on a weeks trip to Marraketch, so made a two night stay here. Very nice hotel, I hadn't realised it was a sea front position when we booked it, so that was a great surprise. Very welcoming staff, great pool area, nice bar and great restaurant. If I had a complaint, it was that the curtain tracks needed a spray of silicone to help them open and close. It was mentioned to the reception team and our curtains were attended to. We had a great two night stay, both the hotel and Essaouira are worth a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C Regarding your positive feedback about your experience among us, I would like to thank you so much for choosing le Medina Essaouira Thalassa Sea & spa for your stay. we are very happy to read how you liked our hotel with its perfect location,friendly staff and varied facilities, and we would like to thank you so much for every second you spent in writing these precious words. We will be very pleased to welcome you again for another stay that goes beyond your expectations. Yours sincerely Mohamed AQQA General Managerr.

Anne R. Families - 25/06/2018 AccorHotels certified review
« Great location and very friendly staff »

Hotel is in a perfect location; staff were all friendly and very helpful; pool and private beach were excellent; rooms were very well equipped with quiet, efficient air-con and the beds were the most comfortable I've ever slept in. The only negative was that breakfast, although delicious, was expensive, also a little more shade when eating outside would have been appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne R., I would like to thank you so much for choosing le Medina Essaouira Thalassa Sea & spa for your stay. I t is a great pleasure to read your positive feedback about your experience among us. We are very glad to know how you liked our hotel with its perfect location and friendly staff and we would like to thank you so much for every second you spent in writing this constructive feedback. Regarding the question of the breakfast we would like to inform you that it worth that price since it is varied and based on bio and local products. We will be very pleased to welcome you again for another stay that meets all your expectations. Yours sincerely Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Stan Families - 18/06/2018 AccorHotels certified review
« Amazing location, beautiful hotel »

Staff was amazing being very professional, attentive, and friendly. Facility very nice but could use a little update to rooms. Would recommend to anyone since the location is perfect for the beach and Médina.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy L., I would like to thank you so much for choosing le Medina Essaouira Thalassa Sea &spa for your stay. We appreciate your comments about our hotel, its perfect location and friendly staff. We would like also to thank you so much for every second you spent in writing and sharing these unforgettable words. Regarding the question of the hotel renovation we would like to inform you that your message is well transferred to considered team members to take actions in improving the quality of our service. We look forward to welcoming you for another stay that goes beyond your expectations Yours sincerely Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Catherine S. Solo - 14/06/2018 AccorHotels certified review
« Amazing. Exceeded my expectations. »

I cannot fault anything or anyone at this hotel. I loved my stay so much that I booked another reservation to stay an extra week. The staff are amazing, always smiling, friendly and polite and they cannot do enough for you. Everyone who works there deserves praise particularly Hasna (reception), Latifa and Abdellah (at breakfast), Naima (breakfast chef) and Anouar (pool). The girls who cleaned the rooms always smiled and said good morning. The attention to detail and cleanliness of the hotel inside and outside is wonderful and so is the service. I have no hesitation in recommending this hotel. The best in Essaouira!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine S., I would like to thank you so much for choosing le medina Essaouira Thalassa Sea &spa for your stay. We are very glad to read how you liked you experience among us.and it is a great pleasure to share these precious words with our team memebers Hasna,Naima,Latifa ,Anouar and Abdellah. We would like also to thank you so much for every second you spent in writing and sharing these unforgettable words. We look forward to welcoming you for another stay that goes beyond your expectations Yours sincerely Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Patricia B. Solo - 04/06/2018 AccorHotels certified review
« wonderful friendly staff . »

Travelling on my own and staying in a large hotel was rather daunting. The staff were wonderful. My room was great. Nothing too much travel. I would love to stay again. Patricia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia B., Regarding your positive feedback I would like to thank you so much for choosing le Medina Essaouira Thalassa Sea and spa for your stay. We are very proud to read and share your impressions about your experience among us. Your comment is a precious gift to our staff to carry on in creating memorable moments for our guests. We would like also to thank you so much for the time you spent in writing and sharing. We will be very pleased to welcome you again for another stay that goes beyond your expectations. Yours sincerely Mohamed AQQA Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Astrid F. Couples - 04/06/2018 AccorHotels certified review
« Fabulous »

Everything went perfectly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astrid F., I would like to thank you so much for choosing le Medina Essaouira Thalassa Sea &spa for your stay. It is a great pleasure to read positive feedback about experience among us. We are very glad to know how you enjoyed your stay in our hotel and we would like to thank you for every second you spent in writing and sharing these precious words. Your comments are the greatest gift to the Medina staff to carry on in creating memorable moments for every guest . We will be very happy to welcome you again for another stay that goes beyond your expectations. Yours sincerely Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

Karen M. Couples - 31/05/2018 AccorHotels certified review
« Worn out hotel served by employees and management that don’t think outside of the box. »

Booked my room through Booking.com. When contacting the hotel by phone to see if I could get a better rate/include breakfast and cancel my Booking.com reservation I was told there was no more rooms. No matter what I said I could not get it through to them that I already had the room. Even the management seemed inept and inflexible until I pointed out the Accorhotels mission statement. It really tainted my first time experience with Accorhotels. And as far as it is a 5 star hotel, you have got to be kidding!! You need to send an inspector out as the place needs to be gutted. We were in room 262 & I have pictures showing the sorry state of the rooms. Cracked and crumbling tiles with dirt & mold, taps in the shower that just spin around with rusted nails. A chair & table in the room that would be just ok in a 2 star. The balcony railing was all peeling and One of the rungs was missing and a tetanus shot in the making. The hallways have cheap wood that is all chipped up. The tables in one of the dining rooms have lipps that you can hardly get your legs under and the chairs are dirty and rickety making them hard to pull up to the table. The food was inconsistent and didn’t meet with what would be expected in a 4 or 5 star. The lobby should be a casual elegance not kitschy. On the other hand, breakfast was very good. The pool was wonderful and so were the sun beds although they could be a little narrower to fit more in. The staff were apathetic, sometimes argumentative in public, lazy and not particularly friendly. We were there a total of 5 nights and still the doormen checked our camera bags and purse upon entering. The hotel needs a major overhaul and the staff needs better training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen M., Thank you for taking the time to tell us about your experience at the Le Médina Essaouira Hôtel Thalassa sea & spa-MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loubna BOUBRIK / Room Division Manager Boulevard Mohamed V - Essaouira Tel. + 212(5 )24 47 90 09 - Fax. + 212 (5) 24 47 90 92 Prof. : +212 (6) 56 51 50 23 Email : H2…

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