Hotel - Hôtel Mercure Rabat Sheherazade
Mercure Hotel Mercure Hotel

Hôtel Mercure Rabat Sheherazade

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3.5/5 459 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Casablanca Mohamed V
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Pedal boat
    • Rowing
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Croquet (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you're traveling alone or as a couple, enjoy our rooms with king-size beds! With friends or family, choose from the two categories available: Standard Room or Superior Room. Our rooms overlook the courtyard or the street.

  • 77 rooms
  • 6 non-smoking rooms
  • 12 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 793 reviews

Our guest reviews for Hôtel Mercure Rabat Sheherazade

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 459 reviews
AccorHotels certified review
Max M. Solo - 12/03/2018
« Poor quality for mercure brand »

Room looking very unkept, not really clean, carpet well worn out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xavier D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
S J. S. Business - 09/02/2018
« Satisfied »

The staff of this hotel make the hotel well worth the stay. Helpful, cordial and professional. The hotel in particular is becoming tired and one can see this from my bedroom installation (eg. my shower door was broken). Probably a maintenance issue but, in general, the whole facility needs a facelift. Otherwise a pleasant stay and I will be returning soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STANLEY S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
V. Business - 24/01/2018
« Business trip in Rabat »

This 2nd time was way better as I choose the Superior room that are bigger and better than he normal one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENT V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
D. Business - 23/01/2018
« DR »

This is was a wonderful experience staying at Mercure. At Mercure Hotel every body cares. The client is a King.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOHAMED D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Ali I. Business - 12/01/2018
« Very relaxing and positive »

I have always stopped at Mercure on the way from or to the airport whenever I visit my home country: Morocco. And each time, I like the service (the staff is professional and courteous), the food and the quietness and cleanliness of the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALI I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Anonymous Business - 16/12/2017

I was happy un Mercure sincères this weekend , but if it possible to change à carpet because it's dirty for a guest ans also IS not conformément with à mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Anonymous Business - 13/12/2017

It's my first Time was wonderfull good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDGARD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Warren Business - 13/12/2017
« Amazing »

Very good hotel and the personal is great and very helpful. I recommend this hotel for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMIRDDINE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Anonymous Solo - 08/12/2017

Noisy room. Bar tender, if i am not mistaken, uses his own bottles and charge the customer under the hotel name. No bill was provided.

AccorHotels certified review
Anonymous Business - 08/12/2017

Just stayed one night , but the room was perfect and the staff was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAHBIB A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Tada Friends - 29/11/2017
« Super Bad!!! »

We stay there for 3 night last weekend!!! Room so horrble! Some fly and bugs in the room. Safe box was used. Aircon not work, even asked for help but nothing happen. Toilet kits was so horrible only shampoo and soap!!! Bad selection of breakfast. Room 305 so hot, outsite walkway is colder than inside the room. Staff not speak very well English. Housekeeping are nice to help even non English speaking. If you wanna just wanna take place for put your head and sleep is ok but if you wanna relax after sighseeing the city no i will not recomment this hotel!!! Location is ok to move around but a bit far to walk too but can walk. So Not Recooment this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TADA S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
M. Solo - 04/10/2017

the tall receptionist was a very helpful and spoke good English

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL MALIKI M., We very much appreciate your comments regarding your stay at the Hotel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Mohammad Solo - 30/09/2017
« poor state of bathroom and dirty carpets. tv unwatcheable »

I booked and paid for a superior room with double bed. On arrival i was put in a large room with 2 single beds!! After i complained to the concierge he said he was not able to change and the internet booking is not always what you will get!! After explaining that i cannot sleep on a single bed. He offered me a double bed. In that room the carpet was extremely used and rough. The flush button in the toilet fell in my hands when i pushed it in !!!it was basically hanging !! I am extremely disappointed with this superior room .i believe i did not get value for money . Any refund possible as it was just a huge disappointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOHAMMAD H., Thank you for taking the time to tell us about your experience at the Hotel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
Michel Business - 16/09/2017
« pleasant business stay. »

good and friendly staff clean place

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHEL C., We very much appreciate your comments regarding your stay at the Hotel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

TripAdvisor review
Solo travel - 01/09/2017
« Never again ! »

dusty room and carpet not recommended for allergies. space shower and toilet whose clean leaves to desire, a real basket... I was very disappointed by this hotel which boasts 3 stars... Bad souvenir !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohcine, Thank you for taking the time to tell us about your experience at the Hotel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hasna Bouallouchi

AccorHotels certified review
Ra Business - 09/08/2017
« RA »

Excellent service and excellent food. Staff are very nice and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAOUL A., We very much appreciate your comments regarding your stay at the Hotel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JABIR Bendaoud Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

AccorHotels certified review
G. G. Friends - 27/06/2017
« Extremely unpleasant »

The only good point was the position of the hotel, all the rest was extremely unpleasant: Checkin: there was none at the desk, I had to wait in order to get the room They said me that I had to pay and extra for the second guest of 25 euro, when I highlighted to them that this was very shocking since I never saw this anywhere else, they lowered the price to 10 euros... seriously???!!? The food was very low quality For order the food I had to wait 1 hour cause there was the buffet going on and apparently is not possible to order a la carte until the buffer ends.... again.. seriously?!? At the checkout none of my 3 cards were accepted by them (visa, MasterCard, etc) just cash I asked for a Taxi and they said me that it was better if I could go on the street and search it for my own... Again, this was so far my worst experience ever and overpriced...

AccorHotels certified review
Otto S. Business - 22/05/2017
« Good for a short stay »

Nice stay, just a few remarks... air conditioning not cold enough, no fridge in the room, shower not powerful enough. Besides that everything was fine, good breakfast and nice location.

AccorHotels certified review
D. Business - 21/05/2017
« Average hotel »

I just staid 2 weeks in Sherazade. This hotel is a bit expensive compared with service level. You can find much better hotel with similar price in Rabat, especially the riads. Restaurant management could be improved. For example, there is no tea spoon. You are oifered instead plastic tea spoon as for camping. Breakfast food is very good. House kerping in the room is well done.

AccorHotels certified review
Anonymous Business - 05/05/2017

Nice hotel and friendly staff

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