Hotel - Hôtel Mercure Rabat Sheherazade
Mercure Hotel Mercure Hotel

Hôtel Mercure Rabat Sheherazade

3.5/5 511 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Casablanca Mohamed V
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
    • Sauna (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you're traveling alone or as a couple, enjoy our rooms with king-size beds! With friends or family, choose from the two categories available: Standard Room or Superior Room. Our rooms overlook the courtyard or the street.

  • 77 rooms
  • 6 non-smoking rooms
  • 12 connecting rooms
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 957 reviews

Our guest reviews for Hôtel Mercure Rabat Sheherazade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 511 reviews
Anonymous Business - 03/03/2019 AccorHotels certified review
« Run-down hotel, urgently needs refurbishment »

Unfortunately, the hotel has further deteriorated since my last visit. The room furniture is very faded, even partially broken, the shower did not drain properly, stale cigarette smell in the room, etc. There is absolutely no light in the room near the desk, which makes working impossible. The staff does not seem to be motivated at all to provide great service or improve anything. It's a disgrace for Accor hotels. An upgrade and management change is urgently needed.

David Couples - 26/02/2019 AccorHotels certified review
« Modern, comfortable hotel in convenient location. »

Clean, comfortable room with no noise from outside, but voices from the adjoining room were easily heard through the communicating door. Plenty of choice for breakfast, but were surprised that there were no oranges or bananas as were provided at Ibis hotels in other cities. Excellent location, being quiet but close to Hassan Tower tram stop (2 stops from Rabat Ville station).

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

Tatiana Business - 22/02/2019 AccorHotels certified review
« GOOD AND PLEASANT »

I got what I needed, calm place with nice stewards and good service

Petr Couples - 10/01/2019 AccorHotels certified review
« A very pleasant stay! »

Nothing to complain about. Nice and kind staff, great breakfast, cleanliness everywhere and a very nice smell at the lobby and at the corridors!

Friends getaway - 10/01/2019 TripAdvisor review
« Very pleasant stay! »

Comfy and clean rooms, great breakfast, nothing to complain about!Close to tram stops and very close to Hassan Tower.We were afraid a bit, as we saw the review score at Booking.com 6,9 but we didn't find anything wrong about the hotel?

Szymon K. Business - 24/11/2018 AccorHotels certified review
« Great localisation, nice hotel but the refurbish is needed »

Hotel is located in the center of Rabat, also close to touristic attractions, but the hotel itself is rather in poor condition. Many pieces of equipment especially in a bathroom is overused, which give not very nice impression. I've expected more about Mercure brand of Accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SZYMON K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanane Boudanes Directrice Générale

Business - 22/11/2018 TripAdvisor review
« Mercure W46 trip »

I have only two remarks in this stay: - the carpet is very old and not clean, should be another kind of floor (wood or ceramic) will be more clean for sure. - the room should have more light on the ceiling

Carl M. V. Friends - 21/11/2018 AccorHotels certified review
« One night stay in Rabat »

As a 3 star hotel, we found the hotel food, staff, and support good. We had a problem with our rental car which had a flat tire and they helped us get it reparied. It was a good location to visit (by car) the sites of Rabat

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARL M V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanane Boudanes Directrice Générale

Couples - 20/11/2018 TripAdvisor review
« Overnight in Rabat »

I would give this hotel a 2 star rating. No professional or helpful staff within the hotel. We did get help with a flat tire for the bellman. Food was OK but not much of Western food. Room view was bad.

Jock H. Couples - 04/11/2018 AccorHotels certified review
« Simply excellent »

A fabulous welcome and an upgrade, opening windows, a welcome platter of fruit, spacious airy roomThe safe didn’t work but a new battery was soon installed. Efficient and welcoming staff.The breakfast was also excellent with staff offering cooked eggs etc, everything we wanted we had, my omelette was perfectly cooked., dry relaxing dining room.The breakfast staff remember reed what I chose the day before, very special.A well made bed every day which is a rarity, usually we remake the bed, never had to here.Highly recommend the staff to Accor

Thierry Couples - 02/11/2018 AccorHotels certified review
« Resting stay »

Calm and nice room. Good breakfast.

Hassan Friends - 01/11/2018 AccorHotels certified review
« amazing »

it is a very good place to stay amazing very friendly people working over there

None Couples - 31/10/2018 AccorHotels certified review
« Welcoming »

We could count on our expectations being met- very helpful.

Alain Couples - 21/08/2018 AccorHotels certified review
« Excellent hotel in Rabat »

Excellent hotel in Rabat, affordable price, very helping staff, clean room, and nearby of the city

Josue K. Business - 23/07/2018 AccorHotels certified review
« Satisfied »

A little painful with light not switch not working in the room but the overall stay was fine and was a new experience even though the hotel beauty was less than expected.

Koudande Family - 13/07/2018 TripAdvisor review
« Koudande »

Although installations look very old, workers are very sympathetic and do their best to make clients feel at home. Prices and accommodations are good. Food are excellent and of good prices. Stairs should be cleaned or tapis removed. The location oh the hotel is nicely quiet for a resting.

Andreas Business - 22/06/2018 AccorHotels certified review
« OK hotel, needs a facelift »

The hotel is OK, but needs a general makeover. Carpets need to be thoroughly cleaned or replaced. Same goes for furniture, which is faded and worn. Staff is friendly, but the hotel could be better managed. For example I had to remove vacuum cleaner and cleaning utensils from my room when checking in. The next day, they were still in front of my room. Water bottles are sometimes provided, sometimes not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREAS L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanane BOUDANES Directrice Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

Matt K. Business - 11/06/2018 AccorHotels certified review
« Good hotel for business trip »

I use this hotel on a regular basis, staff always friendly and helpful, rooms are OK compared to similar hotels in the Rabat area, although some could do with a little refurbishment as some fixtures and fittings are broken in a lot of the rooms (electrical sockets, lamps with no bulbs, cracked tiles etc.) but nothing that ruins the stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanane BOUDANES Directeur Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

Anonymous Business - 24/05/2018 AccorHotels certified review
« Mustafa »

Good staff, nice ambience

Our hotel has responded to the review
Our hotel has responded to the review

Dear MUSTAFA I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanane BOUDANES Directrice Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

Mr A. Business - 16/05/2018 AccorHotels certified review
« Mr A. »

Good experience , breakfast was great was loads of variety staff are very friendly and helpful speak emgish also , evening dinner was good and competitive more variety could be on there , my room was over looking the ventilators so it wasn’t a great view and there was noise outside taxis did not come often and I had to walk to the main road as the hotel is situated on a side street . I needed my Boarding pass printed off last minute and the reception did this for me no charge and straight away as well as letting me check out late if I wanted to but I checked out early as plans changed , the remote control for the tv was not functioning this got sorted by the time I came back in the evening as well . My room was average but that’s what I booked overall for a short stay it was a good experience with spa facilities downstairs as well to relax if need be . Reception were always helpful and approachable .

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOHAMMED A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanane BOUDANES Directrice Hotel Mercure Sheherazade 21 – Rue Tunis, Hassan 10000 Rabat - Maroc T +212 (0) 5 37 72 22 26/28 F +212 (0) 5 37 72 22 27 E-mail : H2… mercure.com accorhotels.com

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