Hotel - Mercure Paris Tour Eiffel Pont Mirabeau Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Tour Eiffel Pont Mirabeau Hotel

4.0/5 782 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different categories available to best suit your needs: Standard Room or Privilege Room offering a wider range of amenities some of which include a view of the Seine. For business or family stays ora romantic weekend in Paris. All rooms offer a calm and tranquil environment. The harmony of the decor stems from the natural simplicity of the materials and the shades of red and gray used, enhanced by stylish and contemporary designer touches.

  • 49 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 10 connecting rooms
    • Emergency exit map
    • WIFI in your room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,254 reviews

Our guest reviews for Mercure Paris Tour Eiffel Pont Mirabeau Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 782 reviews
Susie Solo - 09/09/2018 AccorHotels certified review

The staff make the hotel a 5-star! I am grateful that you requested feedback because I wanted an opportunity to praise Christian, Gary and Ophelia (I hope I spelled her name correctly). From the moment I arrived, the service was amazing ... the room was lovely, clean, spacious; the location is perfect, and I thoroughly enjoyed my stay. I've been to Paris many times, but this was my first here, and as long as these wonderful people are on staff, I'll never stay any where else. Two days after arrival, my wallet was stolen on the metro. The staff did all they could to help me ... from calling the metro station to offering to go with me (how wonderful of Christian!) to writing a letter, in French, for me to share with the metro staff and police. I was so emotional, but they made it easier, provided support, hospitality and brought a smile to my face. Thank you so very much for being so wonderful! P.S. The cleaning staff were also very kind and gracious. The hotel is wonderful, and it's primarily because of its people! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susie, Thank you very much for sharing your feeling following your stay with us. I'm really glad you enjoyed your stay and our team. We have all been touched by what has happened to you and hope that everything has returned to normal for you. Ophélie, Cristian and I thank you for your constant good humor and your smiles. We are not ready to forget you. When you next visit Paris, we hope you visit us. See you soon ! Kind regards, Gary Siwsanker - Front Office Manager

Ed K. Couples - 03/09/2018 AccorHotels certified review
« NOT WHAT WE EXPECTED FROM MERCURE »

We stay in 4 and 5 star hotels regularly for business as well as leisure and were very disappointed with this hotel. I tried to book into the Novotel Tour Eiffel where I usually stay and as they where full, they recommended your hotel and made the booking arrangements on our behalf which was a huge mistake on our part. Firstly, they put us on a room which was on the ground floor and was extremely noisy from the Metro, then we were given another room the following night. Overall, we felt like we were staying in a glorified backpackers and paying 4 star hotel rates. Food was below average with dairy products that had passed their expiry dates!!! We certainly wont be back and or will be recommending your hotel to any friends or work colleagues. Regards Ed

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDD K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gary - Front Office Manager

Valentin Couples - 31/08/2018 AccorHotels certified review

Nice hotel. Friendly personal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentins, We very much appreciate your comments following your stay with us at the Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Gary - Front Office Manager

Waza M. Couples - 24/08/2018 AccorHotels certified review
« It was above satisfactory. »

We were received well. Overall it was good and we enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THEMBEKILE M., We very much appreciate your comments regarding your stay with us at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohammad I. Families - 17/08/2018 AccorHotels certified review
« The entire staff was excellent. They made sure that we were satisfied with our experience. »

The entire staff was excellent. They made sure that we were satisfied with our experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir I., We very much appreciate your comments regarding your stay with us at the Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Gary

Jorge S. Couples - 12/08/2018 AccorHotels certified review
« Good at the beginning but ended in a bad note. »

Everything started good but then the ceiling started leaking. In the process a portrait of us that we bought got thrown away without our consent. That really saddened us because we really loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE S., We thank you for sharing your opinion following your stay with us at the Mercure Tour Eiffel Pont Mirabeau. We are again sorry for the inconvenience caused during your stay. The portrait was unfortunately completely soaked and not conservable. Indeed, we had a situation beyond our control following the leak of your air conditioning. This is due to the intensive use of air conditioning during the heat of Paris. We hope this did not taint your stay in Paris. Best regards, Gary Siwsanker - Front Office Manager

Rach Couples - 05/08/2018 AccorHotels certified review
« Clean, modern, friendly staff »

We had a great experience here. The staff were friendly on our arrival and checked us into our room early. The room was a bit small but completely modern, clean and had everything we needed. It was just beside a metro station too, so made it easy to travel around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., We very much appreciate your comments regarding your stay with us at the Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope to see you soon ! Kind regards, Gary Siwsanker - Front Office Manager

Mr &. M. C. Couples - 03/08/2018 AccorHotels certified review
« Mr & Mrs C. »

Hello, We stayed at the Mercure Paris Pont Mirabeau Hotel for 2 nights (1st and 2nd July). On arrival (late at night) we were given a friendly welcome from Lea and after check-in were given our room keys. When we got to our room (we think it was room 402) we found that the room was a mess and had not been cleaned. We went back down to Lea, who was apologetic and very helpful in finding us another room. This room was fine, but the mini bar was empty and there was no remote control for the tv. Once we made Lea aware of the issues she did everything she could to rectify the issues very quickly. Prior to arriving at your hotel we had stayed in the Vendome area for 3 days - where it was always very busy even late at night. We were worried by how quiet it was in the area and were also concerned about walking up to the Eiffel tower late at night. Lea put our mind at rest and gave us lots of valuable tips and advice about the local area. We asked Lea how long she had been working at the hotel - and to our surprise she said 'only 3 weeks'. We thought she had been there for years as she dealt with all of our issues with professionlism and enthusiasm. If you could please pass our thanks to Lea for making our stay a very pleasant one. If this is her skill level after just 3 weeks of working at the hotel, then we believe that her future is very bright. We had one complaint - even though we had the 'do not disturb' sign on our door - house keeping just walked in to our room - this happened 3 times and we feel this needs to be addressed with your head of house keeping as it was unacceptable. On our last day we also had the pleasure of meeting Cristian who also gave us some useful tips for our last day in Paris and a couple of tasty croissants - Thank you Cristian. All in all, a very pleasant stay - so thank you to all the staff at the hotel! Kind regards, Rita & Kam C. (room 702)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita C., We very much appreciate your comments regarding your stay with us at the Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to Lea and Cristian as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Gary Siwsanker - Front Office Manager

Rhys Families - 31/07/2018 AccorHotels certified review
« Great »

Excellent Service and Room - Provided great interaction with my son (5)

Our hotel has responded to the review
Our hotel has responded to the review

Dear RHYS D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. We work everyday so we can give the best service and interaction possible. We hope to see you soon. Sincerely, Vitor Reception

Mama Families - 28/07/2018 AccorHotels certified review
« Very good location and fair comfort »

The vbest about this hotel is great location near the metro station adn walking distance to the Eiffel tower and the river. The rooms are nice but quite small and the with bad views. The breakfast area is very small and without any windows which is not too pleasant. however, the offer for the brekfast is ok. The staff on the breakfast is not as nearly so kind as on the recaption desk and booking. We came by car and the main disadvantage was the absence of parking place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GORDANA K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. We’re very happy that you enjoyed the location and comfort of the hotel. We have the option for bigger rooms and almost half of our total hotel rooms have river view. We try our best and will continue to improve the breakfast service. Parking is a common issue in Paris but there is a parking place near the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Reception

Roseann G. Solo - 24/07/2018 AccorHotels certified review
« Not a 4 Star hotel »

Hotel location not ideal. The shower was clogged and when I requested it be fixed nothing happened. I had to stop and restart showers so as to. Not create an overflow or flood. Staff was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROSEANN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. Please allow me to express my sincerest apologies regarding the problem with your shower! We should have taken care of the problem as soon as we heared from it. We do itend to offer the best possible service to all our clients so that we will learn from your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Reception

B R. Families - 24/07/2018 AccorHotels certified review
« Ms B R. »

Excellent! The rooms were clean, the staff friendly and helpful, and the breakfast delicious. THe location is terrific.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard and Beth R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. Would you believe us if we'd say that there is no bigger energy source than the one we can find enclosed to all the positive feedback we get from satisfied clients? It is amazing how this industry gathers people from all over the world together and generates very nice moments for both employers and guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Reception

Samantha P. Couples - 23/07/2018 AccorHotels certified review
« Amazing location and exceptional customer service! »

We arrived at the hotel after a long flight from Melbourne. Even though we had paid for a 9am check in, unfortunately our room was not ready as the receptionist advised us that the system has not hylighted our check in time! Despite this, she coordinated to have our room ready within half an hour and offered us some breakfast and coffee whilst we waited which was extremely appreciated and much needed!! The proximity to the Eiffel Tower is amazing at only a 10-15 minute walk across the road and down the river! The bed was so comfortable that upon returning from our day of sightseeing, as soon as our heads hit the pillow we were out like a light! The stand out for me was the young female receptionist who was working during our stay, she was an absolute pleasure helping us coordinate our room, our car hire, providing us with a map and heaps of ideas of things to see and do in the city. If we ever make it back to Paris in the future I will definitely be booking this hotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMANTHA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. We will of course share the comment with our team and specially with the members that welcomed you. I am sure that this feedback will serve as an encouragement to everyone as we strive to continuously improve the quality of our services. Please feel free to contact us any time for a next visit or any other reason. We wish you all the best Sincerely, Cristian Reception

Ro… Business - 12/07/2018 AccorHotels certified review
« Clean room with nice view »

I had a very nice stay on the top floor with a nice view on the river Seine. The only disappoint I had was that no new coffee and water was placed on the room on the second day of my stay. Though this would be complementry for each day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT V., We very much appreciate your comments regarding your stay with us at the Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gary Siwsanker - Front Office Manager

Patrick C. Business - 03/07/2018 AccorHotels certified review
« Functional but not cosy »

Was ok. But facilities small and a bit run down for a 4 stars

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. I am sorry that your experience did not meet your expectations. I sincerely hope that you get to stay in one of our privilege rooms for the next stay. That way I can assure you a bigger room with a few more amenities. Please let us know if there is anything we can do to improve your next stay with us, it is our priority to achieve a quality image on all of our costumer's perception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Reception

Peter B. Business - 29/06/2018 AccorHotels certified review
« Great hotel with extremely friendly service »

Compared to some of the other hotels I have stayed in Paris, the Mercure Paris was a very pleasant surprise. The room was spacious and clean. I was there for business so did not spend a great amount of time at the hotel, but when we were there the service was helpful and friendly. The only complaint would be the size of the elevator. There is only one small elevator and if there is a crowd then you could be waiting for awhile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lap B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. The hotel lies on a well conserved older Parisian building and at some point the beauty of these buildings is bigger than the surface itself, therefore we don't have a very big elevator but a regular one. Thank you once more for the kind words, We wish you a lovely summer Best regards, Cristian Reception Sincerely,

In K. Families - 19/06/2018 AccorHotels certified review
« It was a fantastic experience. Most of the credits should go go to Christain who made it all possible by going above and beyond during our stay. »

This was our vacation and we wanted a good location which is closer to some of the attractions. We walked to Eiffel tower and it was 15 minutes walk from the hotel. Hotel was very clean and the staff was accommodating. I have no words to express Christian's top notch customer service and greeted us every single time with a smile. He answered all of our questions and helped us with the directions and places to go. It is so helpful when you are travelling with family and kids. I would like to comment how pleased I was with the service provided to me by front desk staff, Christian. During my recent trip I was fortunate enough to stay at your Mercure hotel in Paris. I have stayed at many different hotels across the world and have found most of them pretty good and the staff generally friendly. Christian have by far out paced every one of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., I can't find words to express how !positively! shocked I am about this great comment. I hope you believe me when I say that there is NO better energy source than the one provided by such a positive personal feedback from a client. I want to thank you for staying with us at the Mercure Tour Eiffel Pont Mirabeau and congratulate you for your lovely family - an extra "cheers" to your son from me, E* will never run out of energy that's for sure! Thank you as well for the positive feedback regarding the hotel and your stay in global. Feel free to reach out to us whenever you want/need. It would be a pleasure for all of us to be your hosts once again. Best wishes, Cristian Reception

Yolanda P. Couples - 14/06/2018 AccorHotels certified review
« Clean, comfortable, convenient location. »

Thank you for providing us with a lovely room that had a view overlooking the River Seine. We really appreciated it. The service, support and care of the staff was also appreciated and they were most gracious in conversing with us in English, given our limited ability to speak French. We would have no hesitation in recommending this hotel to family and/or friends in future - especially if they intend to travel to Roland Garros. The proximity to the metro was excellent and there were some lovely restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOLANDA , We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. Next time you might be able to exchange a few more conversations in French with us. Everyone's language should never been seen as a barrier, it is nice to have sympathetic and friendly costumers; in whatever language! Thank you again for sharing your experience and for the recommending words you've found. We hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Reception

Anonymous Business - 13/06/2018 AccorHotels certified review

Very good welcome at the reception. Room very small (805). Little choice of amenities in the bathroom. Breakfast ok but there was no other service than asking the room number. No small talk, no smile etc. I would improve the quality of scrambled egg :-). Check out ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SYLWIA, Thank you for your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. We are flattered about the nice rate you gave us but concerned about the comments. We do recommend the booking of a double or privilege room to find more space. One of our main concerns is to have a welcoming and warm service for all our clients and I'm truly sorry you didn't feel that way. I sincerely hope that you find time to revisit us and receive a proper and caring welcoming. Best regards, Cristian Reception

Kristina Families - 11/06/2018 AccorHotels certified review
« Very well located, clean and staff really friendly. »

Our 3 days stay was extremely busy, we had the opportunity to sleep in as our nights were very late. Room could have been a little larger but layout was comfortable. Special thanks to Gary and Cristian who both made our stay enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristina, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. Thank you very much for your kind words! It is always a pleasure to be the host for people like you. I also want to thank you for all the positive and highly contagious energy you brought during your stay with us. I will let the team know about the excellent rating you gave us and the nice comment too of course - specially "Gazza". Don't hesitate to contact us whenever you want to visit Paris or for any other motive! Best regards, Cristian Reception

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