Hotel - Hôtel Le Royal Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Le Royal Lyon - MGallery by Sofitel

4.0/5 1,563 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 16  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 3 meeting room(s)
See all services

L'Institut restaurant is open Tuesday through Saturday inclusive from midday to 1pm and 7:30pm to 9pm. Reservation recommended. Closed from August 3 to 29, 2018 inclusive and December 22, 2018 to January 9, 2019 inclusive.

Hotel location

Our rooms

Feel at home here, in a place for travelers looking to experience the French art de vivre, discreet elegance and naturally generous service.72 rooms, including 10 suites, combining tradition and modernity, where Pierre Frey Toile de Jouy wallpaper and signature Ralph Lauren fabrics welcome you.

  • 72 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,292 reviews

Our guest reviews for Hôtel Le Royal Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,563 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Paul J. Business - 11/12/2018 AccorHotels certified review
« Great location »

The first room (105) was so small the bed almost touched the wardrobe and i had to drag my suitcase over the bed to store out of the way. Every shower I took was cold so I finally changed rooms and moved to 415 and then everything was perfect.

John Couples - 07/12/2018 AccorHotels certified review
« We found the hotel exceĺlent in every sense of the word. »

Everybody was accommodating down to a card left by the night staff telling us the weather and what clothing would be needed.

Jmcallaway Families - 06/12/2018 AccorHotels certified review
« Elegant, great location, nice big suites »

Great, staff friendly and accommodating. Bartender had good personality. Really enjoyed breakfast. Suites were well laid out, nice size. Would have been nice to have late night room service available, even for simple foods.

Cristina J. Friends - 05/12/2018 AccorHotels certified review
« Wonderfull »

Extremely nice people, cozy and clean rooms, perfect location of the Hotel, WONDERFUL breakfast

Tony N. Couples - 02/12/2018 AccorHotels certified review
« Holiday in Lyon »

Great room space, cupboard space, bathroom and service.

Ap Solo - 02/12/2018 AccorHotels certified review
« Do not disturb means please leave the room alone »

Ok Breakfast room nice, small bar area underwhelming and never enticed me in for a drink which is quite contrary to what I normally do (chance to make money lost) Needed a couple more do not disturb signs to make sure the room was left as I wanted it Not been to France for a few years so this might be the norm but expect staff of a five star hotel to be more attentive e.g. how are you today? Etc Bathroom for a suite was poor and in need of modernising

Helen W. Friends - 02/12/2018 AccorHotels certified review
« Excellent position in Lyon and comfortable in every way »

Helpful reception and concierge Nice room and first rate breakfast

C. Couples - 29/11/2018 AccorHotels certified review
« Nice decor, but wanted 2 sitting chairs, and was disturbed sleeping by the light from handicap alarm. »

WiFi was out nearly the entire time of our stay. Unacceptable! Breakfast was great, room size ample. Didn't like the handicap shower - water goes all over the floor.

Anonymous Friends - 27/11/2018 AccorHotels certified review

The common spaces were lovely, it was a very good breakfast and the staff were lovely, very kind and helpful. The room was not so good because the mattress on the bed was poor, it sagged a lot on each side and there was a big hump down the middle. It was also a shame that the window glass was opaque so I couldn't see anything outside. Although the view was only of other walls it would have been much nicer to have the choice to see outside. The chocolate each night was a nice touch, thank you.

Anonymous Business - 25/11/2018 AccorHotels certified review
« This is a great hotel. The staff is generally kind and polite. But there seems to be NO URGENCY in responding to guest needs such as: room service; broken internet connection; and essential requests such as asking for toilet paper. »

As stated earlier, the staff needs to understand the urgency in responding to guest needs. It is incomprehensible that a hotel in today's time will have no internet for 2 complete days and with little urgency surrounding this issue. When the trainees or the staff at the front desk give you the same answer "ASAP" in an hour after hour and day after day, then it does not give you the confidence that the hotel management is serious about guest satisfaction. The building and infrastructure are ok, but the service needs to catch up to the 21st century needs. Also, this hotel badly needs a fitness area. Again, this is an essential part of any luxury hotel. This is probably the only luxury hotel I have traveled to in the 15 different countries I have visited this last year where there is no fitness center. I am absolutely shocked!!

Ann Business - 19/11/2018 AccorHotels certified review
« Well placed and nice breakfast! »

The hotel is really well placed and has a lovely atmosphere! The breakfast cost is really expensive (27€), but so nice to get a perfectly made omelette!!! And you feel like you sit in a country kitchen while eating it! The bathroom starts to be worn out with a need of a new sink and new shower/bath. Reception staff, really friendly. But how come my "key" had to be reprogrammed every day? Due to an expo the hotel cost was increased with +60% for some of the nights. Is that really fair? Since it is the same service at the hotel and I used the same sheets in the same room all the time! The hotel as such is really a nice experience but I left the place with a feeling of that I think I will book another hotel next time!

Noel S. Business - 18/11/2018 AccorHotels certified review
« The staff were very helpful. »

There was one problem; it was too hot and I could not cool my room down. I turned the air conditioner down to its lowest setting and then turned it off. Neither of these cooled the room. I had to open the window to cool the room but of course that meant I had to put up with the street noise.

Laura Couples - 17/11/2018 AccorHotels certified review
« Luxurious and comfortable stay »

The stay was wonderful. The staff were very attentive and the standards were high . We were ideally located for sightseeing in Lyon and for attending a business event.

M. F. Business - 16/11/2018 AccorHotels certified review
« Not reflective of a 5 Star house »

The advertised facilities were not avaialble. There was ongoing construction work which meant that the rooms to the rear were noisey, dark and didn't reflect the pictures in the ineternet. We were provided an alternative on the street side which was a handicap room with very problematic fixtures and fittings (bathroom was not very useable) and the air conditioning had been truned off due to the season! Consequntly either loud or warm.

Vadim G. Families - 12/11/2018 AccorHotels certified review
« Very unprofessional handling of the situation »

I arrived with my son to celebrate his birthday in Lyon. The room we were allocated was facing full scale construction, that nobody informed us in advance. In front of our windows and balconies we had bags of cement and other building materials. Everything was covered by a building cloth obstructing daylight. Inside the room there were white foot traces on the carpet from the building dust. the roomed smelled like construction site, impossible to breathe. When I asked them to change the room, the management did not do any effort to properly handle the situation and simply said they cannot help. When I asked them to move me to other property of Accord group in Lyon, they first were bewildered, then they gave me first one price at the nearby Sofitel, then within 30 min of our conversation the price increased for 100 euros. All in all, it was a nightmare for what was supposed to be a birthday of my 7 year old son...no excuses were made after our trip neither. They position M Gallery as a new generation luxury hotel chain, but the reality is it is neither new generation, nor definitely luxury or even close to that... The level of unprofessional hospitality management is staggering...I travel a lot, almost every week. I have Air France platinum card for life. This extremely awkward and unprofessional treatment destroyed the image of M Gallery brand for me and obviously for my friends...

J. L. H. Couples - 12/11/2018 AccorHotels certified review
« Our experience was very good as we upgraded our room on arrival to a suite. »

The room we were assigned had a view of a brick wall and construction pipes so that the dark curtains could never be opened. The suite had two rooms and two washrooms that were lovely but needed some minor maintenance such as repairs to the tile work and doors seemingly from water damage. Otherwise, they were stunning. The beds were ultra nice and we slept very well. The view from the windows was the large Place across the rue. The breakfasts were extraordinary and took place in a beautiful room. The staff were very polite and helpful. Overall, it was a great experience!

Willy M. Business - 12/11/2018 AccorHotels certified review
« Room decor looks like 2 to 3 star, bartender not very nice. »

Some parts of the hotel need to be upgraded, concierge very professional man.

Anonymous Business - 11/11/2018 AccorHotels certified review

The wifi was down for 2 entire days. The excellent breakfast cannot make up for that.

Wjm Couples - 11/11/2018 AccorHotels certified review

As a Platinum Accor member I expected a better room. Also, even with the Do Not Disturb sign on door, Housekeeping knocked, plus called the room several times, one morning. Front desk sort of apologized but gave no indication that they would address the issue.

Dr. Couples - 07/11/2018 AccorHotels certified review

This was our fourth stay. Thank you to Patrick, Habib and Sebastian.

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