Hotel - Hôtel Le Royal Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Le Royal Lyon - MGallery by Sofitel

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4.0/5 1,466 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 16  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 3 meeting room(s)
See all services

The Institut restaurant is open Tuesday through Saturday inclusive from midday to 1pm and 7:30pm to 9pm. Reservation recommended. Closed from May 6 to 14, 2018 inclusive.

Hotel location

Our rooms

Feel at home here, in a place for travelers looking to experience the French art de vivre, discreet elegance and naturally generous service.72 rooms, including 10 suites, combining tradition and modernity, where Pierre Frey Toile de Jouy wallpaper and signature Ralph Lauren fabrics welcome you.

  • 72 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,745 reviews

Our guest reviews for Hôtel Le Royal Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,466 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Jacques M. Business - 12/06/2018
« Good »

Overall good reception, friendly and professional attitude from the employees Quite flexible in making modifications or find solutions at the last minute Upgrades was time to time made and was enjoyable

AccorHotels certified review
Julie B. Couples - 11/06/2018
« Julie B. »

Beautiful room with fabulous view. The staff at the hotel couldn’t be more accommodating. Enormous bonus being joined to the Paul Bucose cookery school.

AccorHotels certified review
Theodoros D. Couples - 10/06/2018
« Five very pleasant nights »

We asked, and we were given a room facing Place Bellecour, and so we were very satisfied with this almost unlimited view. The room was nicely decorated, as it is the whole (boutique) hotel. One has the feeling that is in a environment that is loved and cared by its people with a high degree of elegance and sensitivity; a very pleasant feeling indeed!

AccorHotels certified review
Ian S. Solo - 10/06/2018
« Very comfortable hotel in an ideal location »

Thank you.

AccorHotels certified review
Anonymous Solo - 10/06/2018
« Average. I expected better for the price. »

Housekeeping is not up to scratch. The room was very dusty. It smells of dust. There was dust behind the furniture and all round the edges. The basins and bath had diet round the plug holes. The toilet was stained - at the base of the pan; it needed a good scrub and some bleach. The cleaner forgot to give me my complimentary water and forgot to replace the cups for the coffeee. I had to call housekeeping twice and I was I my there for 2 nights. The front desk did not use my Accor points against the bill as I had requested and also tried to cha the me for. Real fast twice when I had not had breakfast. They also tried to charge me €200 euros more. A i was shocked to receive a bill for €645 instead of €445. In all the chaos I didn’t even get my loyalty point discount. I go there every year and will be back again in 14th June for another 3 nights. Please get these things addressed

AccorHotels certified review
Alison T. Couples - 10/06/2018
« Beautiful hotel in a fantastic location »

Hotel in a fantastic location. Good for both the old city and new city. Across the road and Bellecour Square was there with plenty of restaurants nearby. Also the French metro service on your doorstep. The hotel itself, nothing to faulter. Rooms beautiful and the service impectical. The breakfast was lovely. Lots of selection and delicious. The bar for drinks was very quirky. Thank you for an enjoyable stay.

TripAdvisor review
Business - 10/06/2018
« Business in Lyon »

The hotel is very nice and the staff very friendly. My issue was the shower. The water pressure was so poor that it was difficult to even get water to make up and out of the spout. What made matter worse is once enough pressure was achieved, the water temperature fluctuated during the shower. While this is never acceptable, it is particularly disappointing given the price point of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I would like to thank you for having taken the time to let us know how was your stay. I am sorry to read your comments of your disappointment . Please accept our sincere apologies for the shower. We had some difficulties during your stay. We hope to have the pleasure to welcome you for another stay in Lyon. Sincerely.

AccorHotels certified review
Anonymous Friends - 08/06/2018
« Wonderful hotel in a great location with very helpful staff.. »

We were extremely happy with our room and the service provided. The hotel was in a great location within easy walking distance to many attractions and shops. The staff were vert helpful in providing information regarding these activities.

AccorHotels certified review
Sarah S. Couples - 05/06/2018
« Excellent place for several nights in Lyon »

This hotel is centrally located and made for easy walking access to Vieux Lyon. The staff was very helpful and kind. Our room was very spacious (based on American standards) and comfortable. The room was clean and well-appointed. The hotel was pretty quite despite a lot of activity going on in Lyon and its central location - we got great sleep. The morning breakfast was delicious but a little pricey. Overall, a great stay and I would highly recommend this hotel for an overnight stay in Lyon.

AccorHotels certified review
Anonymous Friends - 03/06/2018
« Very nice. People nice. Good location. »

Overall very good. We stayed in apartment. Showers good, cooling good, bed good. One issue was we did not have any small towels for wash clothes. Also we need bar soap.

AccorHotels certified review
Wayne Business - 02/06/2018
« Great stay »

3 nights. Nice staff. Great location. View of square. Small room, but clean. Wonderful breakfasts.

AccorHotels certified review
D. Business - 30/05/2018
« Comfortable room, tasty food, modest front desk »

The stay did not start well as my room was not ready at the 2 PM check-in time, but more like 2:45 or still later. I am a silver member and did not feel treated as such, unlike the very nice service I get at the Accor property I stay in when in London. The room was lovely, had the promised view, I got full turn-down service which was quite nice and the room service was very good and prompt.

AccorHotels certified review
W8ster Couples - 29/05/2018
« Beautiful Hotel at a great location »

It was a smooth arrival where the bell desk swiftly took out bags and parked the car for us (at a cost) and because the room was pre-paid, it was a quick check-in. One thing I will say is that as soon as the receptionist realised that my partner was French, she stopped speaking in English completely (I don't speak French yet) and directed every conversation towards him even though booking is in my name. We were taken to the room by the bell desk staff with our bags and shown the room. Its a beautiful room with windows looking into the shared courtyard with surrounding buildings. Something cute about it. We were also able to see beyond the buildings into the river as we were on 5th floor. The room was beautifully done classically yet with all modern amenities. Spacious room, comfortable bed and all staff very friendly.

AccorHotels certified review
Stephen Couples - 29/05/2018
« Excellent in every way »

Very nice hotel in great location. Beautifully decorated , clean, modern, great breakfast , walking distance to sightseeing, riverside walks and shopping. Balet parking easy but pricey like lol hotels in such a location. Overall excellent

AccorHotels certified review
Stephanie Business - 29/05/2018
« outstanding ! »

everything was extremely clean I

AccorHotels certified review
Robin P. Couples - 23/05/2018
« Friendly, helpful and efficient staff. »

Comfortable rooms, good view,location very accessible to all attractions.

AccorHotels certified review
Mark F. Couples - 23/05/2018
« Room and in room facilities very poor »

For a suite in a 5 star hotel the standard was well below what we were expecting. The room was in need of a complete refurbishment. Carpet was torn, black out blinds behind curtains were hanging off. Furniture was damaged, some tiles in the bathroom and toilet were cracked, the shower made a loud noise when in use, hot water was intermittent. There was no alcohol in the minibar just 2 types of soft drink. We had coffee making facilities but the only cups supplied were PAPER.

AccorHotels certified review
Joseph M. U. Couples - 23/05/2018
« A lovely property in a perfect location. »

The location is spectacular. The staff was excellent. The room was comfortable, but very small for the cost. However, it was probably a "worst" view at a hotel window I never had any place. To describe this as a courtyard view has missed leading. The fact that it was €90 additional Place Bellecour is very irritating.

TripAdvisor review
Couples - 23/05/2018
« Unsatisfactory room »

Booked a suite in this 5 star hotel and were not impressed with the condition of the room. Carpet was torn, black out blinds hanging off, furniture damaged, cracks in tiles in both bathroom and toilet, shower made loud noise and intermittent hot water. Mini bar with only 2 choices of soft drinks and no alcohol. Returned at 4.00pm after day out and room not touched. Hotel only supplied paper cups in the room, not what you would expect in a suite in a 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I would like to thank you for having taken the time to let us know how was your stay. I am sorry to read your comments of your disappointment and please accept our sincere apologies for not having fulfilled your expectations. We have noted your remarks .Please be assured that we have immediatly brought your comments to our staff and that the quality of our services is a prioritty. I would like to thank you for your understanding and for helping us to improve the quality of our services. I hope you will give us the opportunity to welcome you again to show you our improvements. Do not hesitate to contact me by phone or by mail. Kind Regards

AccorHotels certified review
Bob B. Couples - 20/05/2018
« Very nice hotel and excellent service »

The hotel is coveniently located on the main squarer in Lyon. The room was nice and the service was excellent. I wish they had a gym in the hotel or at least a relationship with a gym nearby. When I asked if the hotel had a gym I was told no and nothing was recommended. The breakfast was outstanding especially the service team.

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