Hotel - Hotel Le Royal Lyon - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel Le Royal Lyon - MGallery by Sofitel

20 Place Bellecour 
69002  LYON
FRANCE

1,298 reviews
TripAdvisor Rating Based on 1,298 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 16  EUR
  • Babysitting on request  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 16  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

"L'Institut" restaurant will be closed on July 14 and 15, 2017, from August 4 to September 4, 2017 inclusive, from December 17, 2017 to January 8, 2018 and from May 7 to 13, 2018.

Hotel location

Our rooms

Feel at home here, in a place for travelers looking to experience the French art de vivre, discreet elegance and naturally generous service.72 rooms, including 10 suites, combining tradition and modernity, where Pierre Frey Toile de Jouy wallpaper and signature Ralph Lauren fabrics welcome you.

  • 72 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Telephone
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,916 reviews

Our guest reviews for Hotel Le Royal Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,298 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Unsatisfied C. Couples - 08/08/2017
« Not a four or five star hotel »

When we arrived n July 14, 2017 Friday we checked in and a young woman took care of us.After we arrived in the room we noticed it was a room for accesible(handicapped).The shower was set up to take a wheelchair.When the shower was used the water flooded the bathroom floor.The bathroom vanity counter was too low if you were standing.I went down to speak with the woman at the front desk to obtain a different room.Her attitude was very rude.She said there would be nothing available until Sunday July 16.My friend who is a native of France spoke with her and agreed that she was not very polite and could not believe no rooms were available.I went down Saturday and a man was working the front desk.He was able to give us a new room Saturday afternoon.This room had a problem with the air conditioner.The temperature stayed between 15.5-16C.(60 degreesF).After numerous attempts to have someone fix the problem we gave up.We turned the air conditioner off and opened the window.The only positive to this hotel was the concierge.They assisted us in getting transportation to the airport and arranged airport transportation for us in Paris.Customer Service at this hotel needs to be improved.

AccorHotels certified review
Peter W. Couples - 08/08/2017
« Good »

Air conditioning was poor at times. Hallways and public areas should have air conditioners. Also staff needs to improve on their giving directions. Several directions given to us wervwrong and wasted a lot of time.i didn't like the bath tub and shower.

AccorHotels certified review
Patrick Couples - 03/08/2017
« Very good but with two exceptions »

Arrived arrived after 2pm, but room wasn't ready and couldn't check in until after 4pm Secondly, booked thru booking.com and didn't know breakfast was included, only finding out at check out - obviously too late

AccorHotels certified review
Peter Couples - 30/07/2017
« A brief stay in Lyon. »

We were very comfortable in our room. It is very well placed for walking to explore Lyon and its sites.

AccorHotels certified review
Michael A. Families - 30/07/2017
« Exquisite »

Staff professional Room was beautiful, clean and well furnished

AccorHotels certified review
Anonymous Business - 28/07/2017

Shameful. This is a fine example of how not to treat (good) customers. Apart from the person at the front desk on the night of arrival the rest was just not worth the MGALLERY Brand. Or... it is a memorable stay - the worst ever at an MGALLERY property.

AccorHotels certified review
Stephanie C. Families - 24/07/2017
« Very comfortable and friendly hotel in a super location »

Thoroughly enjoyable. Service was impeccable. Double room on the inner courtyard was a little small but still very comfortable.

AccorHotels certified review
Anonymous Couples - 23/07/2017
« Mostly pleasant but.... »

Overall, our stay was very good. Our room was lovely and spacious, and the food was excellent, and staff was helpful. However, I had booked and confirmed a wine tour through the concierge. The day of the tour, we found out that the trip had not been confirmed and there was no room for us. The tour guide tried very hard to help us find another tour, but to no avail. The hotel staff did find us a tour but we had to rearrange our travel plans and ended up paying additional euros to go on another day.

AccorHotels certified review
Malcolm Families - 20/07/2017
« Fantastic. Could not have been better. »

All the staff were incredibly helpful with everything - restaurant suggestions and reservations, sight seeing, walking tours, etc. The room was incredibly quiet. The omelettes at the petit dejeuner were very tasty.

AccorHotels certified review
Anonymous Business - 20/07/2017
« very pleased with my stay »

The staff were very friendly, nice room and the location was very good

AccorHotels certified review
Gabriela S. Families - 20/07/2017
« Useless key. »

Nice hotel, but if you offer a bedroom for three people, I expect a nice and sljghtly comfortable bed. Spend 4 nights having to constantly change the keys due to unknown reasons. It wasnt near any mobile devices or credit cards, so I'm assuming that it was a poor quality piece of plastic.

AccorHotels certified review
Philip L. Couples - 18/07/2017
« Top Class city hotel »

Extremely friendly staff. Nice welcome, car parking service, fantastic breakfast and all this for a very reasonable price.

AccorHotels certified review
F W. Couples - 17/07/2017
« Good stay in a beautiful hotel »

Overall good, but the room was lacking in a few touches. 1. a lack of plugs generally - the hotel could anticipate the needs of modern guests and fit the room with extension cords, but instead I had to unplug the bed side light to charge my mobile - very annoying.2. Coffee was not refilled in our room. 3. no recognition of the fact that I was a silver accor club member 4. Our Lyon pass which was in our room description was never given to us. 4. the bathroom was very awkwardly designed with a step - up shower cubicle which was tiny. In all, overpriced for what you get.

AccorHotels certified review
Jodee Couples - 17/07/2017
« Very efficient and comfortable hotel »

We enjoyed the super comfortable bed and pillows for a satisfying night's sleep. The staff is super efficient from check-in to having our car ready at the curb exactly when we asked for it. The breakfast offerings were tasty and plentiful with a great selection.

AccorHotels certified review
Lionel B. Solo - 16/07/2017
« Room very dated »

I do like the hotel position, bed are quite confy but honestle the suite I had was very tired, bathroom could do with renovation. Room 202

AccorHotels certified review
Lianne Couples - 08/07/2017
« Lyon »

The staff and accommodations exceeded our expectations!

AccorHotels certified review
Tjo Families - 08/07/2017
« Great room and location! »

Overall the room was excellent and the location was perfect.

AccorHotels certified review
Snowy Couples - 08/07/2017

Extremely enjoyable stay, with the staff at reception, concierge and breakfast all being extremely helpful and pleasant. The sitting room and lounge/bar are lovely rooms to relax in and the waiters in the bar were also pleasant and helpful. The breakfast food was excellent, but considering it is the season for summer fruits I did expect to have more local season fruit. The only disappointment was the lack of consistency in the care of our room. The turn-down service only occurred 2 out of 4 nights and our bathroom items were never replenished. I don't understand the reason for this. Also our shower leaked so that water flowed onto the bathroom floor.

AccorHotels certified review
Karen F. O. U. Business - 07/07/2017
« Outstanding service and great location »

The service during my stay was beyond my expectations. I was greeted in the evenings with personal notes from the staff and treats. The concierge was always insightful on directions and what to see. I particularly enjoyed the help on what to see at the funiculars. I might have missed seeing the ancient Roman and Greek sites and museum if the concierge hadn't told me to "be certain to stop at Minimes". The meals I enjoyed in the little cafe/bar were delicious and the staff outstanding.

AccorHotels certified review
Emily E. Families - 03/07/2017
« Lovely »

The bed was exceptional. The decor of the entire hotel was stylish and unique. The bar looked terrific. Perfect. Wonderful service. Extremely kind.

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