Hotel - Hotel Le Royal Lyon - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel Le Royal Lyon - MGallery by Sofitel

20 Place Bellecour 
69002  LYON
FRANCE

1,264 reviews
TripAdvisor Rating Based on 1,264 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 16  EUR
  • Babysitting on request  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 16  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

"L'Institut" restaurant will be closed on July 14 and 15, 2017, from August 4 to September 4, 2017 inclusive, from December 17, 2017 to January 8, 2018 and from May 7 to 13, 2018.

Hotel location

Our rooms

Feel at home here, in a place for travelers looking to experience the French art de vivre, discreet elegance and naturally generous service.72 rooms, including 10 suites, combining tradition and modernity, where Pierre Frey Toile de Jouy wallpaper and signature Ralph Lauren fabrics welcome you.

  • 72 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Bouquet TV Canal+ and Canalsat
    • Telephone
    • Pay per view channel(s)
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,813 reviews

Our guest reviews for Hotel Le Royal Lyon - MGallery by Sofitel

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,264 reviews
Certificate of excellence 2016
AccorHotels certified review
Paula Families - 16/06/2017
« Beautiful luxurious hotel in the heart of Lyon »

After a stressful beginning in Lyon, we arrived at the hotel and were greeted with lovely, knowledgeable staff. Our large room was beautifully decorated with tall French doors overlooking a quaint square. The beds were so very comfortable and the rain shower sublime. The epitome of quiet French elegance.

AccorHotels certified review
Jane Couples - 16/06/2017
« Excellent service and perfect location  »

This is second time we stayed at this hotel. They provide excellent service and we have very warm feelings. It is only issue the taxi delayed to arrive over 8 minutes.

AccorHotels certified review
Nick B. Couples - 13/06/2017
« Perfect hotel in a perfect location »

An absolute delight from arrival to checkout.

AccorHotels certified review
Peter J. Couples - 13/06/2017
« Room 317 should not have made available until the following items had been addressed . »

The room had not been vacuumed on our arrival !! We called housekeeping to clean up the 15/20 fingernail clippings and mentioned that the minibar fridge was not working and could maintenance dept attend to it . On day 2 the fridge was still not working despite the insistence by staff that it had been replaced . On day 3 the fridge was still not working !!! On day 1 we pointed out that the air conditioning was not working and it did not work on days 2 and 3 either despite our continued representations to the front desk . Many promises and apologies were made but nothing was done . We had to sleep with the curtains and windows open for fresh air as the three days we stayed were very warm [26-30degrees Celsius] Lucky for us our view was a brick wall so we had no neighbours looking in although a room with a better outlook would have been nice . Also on day 1 we reported that the shower head would not stay in the up position and kept falling down to the wall so you could shower your feet and nothing else !!!! Also the handbasin taps would not turn off !! We battled with this [ after numerous complaints ] for the three miserable days until we finally were able to make contact with Julian the housekeeping manager , who thank heaven, immediately put us in another room [417] . He was shocked at the state of our room and our patience in not going ballistic about the lack of action to clearly was a room that had nil maintenance and sloppy cleaning for quite some time . I am seeking a total rebate of the $800 AUD we paid for this disaster and I was totally disappointed that we received not one communication from the Manager of this Hotel . Should we not receive satisfaction I will forward this email to ACCOR Austraila head office for their action and information. I am a member of the ACCOR group and I know that they are very proud of their brand name and that the standards in Australia and throughout the Asia /pacific are as high as you can get . I will leave this matter for your urgent attention and await your response asap .

AccorHotels certified review
Nora C. . Families - 13/06/2017
« Lovely holiday in Lyon »

The service was excellent and we had a very memorable stay.

AccorHotels certified review
Stephen R. Business - 12/06/2017
« Perfect Stay »

Great room, friendly staff (as always), great city :-)

AccorHotels certified review
Susan Couples - 12/06/2017
« A restful night in a lovely room »

We enjoyed our night. Nice room and bathroom and good service.

AccorHotels certified review
Ron S. Couples - 11/06/2017
« Excellent staff, that is what makes a great hotel even better.  »

Upon arrival and being met outside by your staff gave me confidence that the weekend in Lyon would be enhanced by our stay at the hotel. Staff was supportive, respected our space, but gave us help when needed. I would stay there again without hesitation.

AccorHotels certified review
Alison B. Couples - 11/06/2017
« First class hotel in Perfect location.  »

Room was well appointed. Efficient, friendly and helpful staff. Great breakfast to start the day

AccorHotels certified review
Zafer A. Business - 11/06/2017
« great location, small rooms »

We enjoyed the quiet stay and the breakfast was quite good

AccorHotels certified review
Kevin T. Families - 06/06/2017
« Opulent »

A classical French hotel with beautiful decor and friendly staff.

AccorHotels certified review
Peter J. Couples - 05/06/2017
« Excellent weekend in Lyon »

An excellent hotel, elegant and well appointed, helpful and courteous staff, wonderful breakfast room

AccorHotels certified review
Mkuta Business - 04/06/2017
« Recommend  »

Good value for cost. Staff pleasent, room comfortable.

AccorHotels certified review
Anonymous Couples - 02/06/2017
« Very enjoyable hotel for a city break  »

Excellent reception and an absolutely brilliant service voiturier, very well done! The room was lovely, clean and spacious. Everything was in perfect order and all the amenities (TV, coffee maker etc) in place and working. All staff were very friendly and highly professional. The highlight was a conversation I had with the night concierge, very witty and funny! We stayed in room 516 and there was a "funny smell" in the room and it did not go away. Maybe, you could check the aircon.

AccorHotels certified review
Sebastian Solo - 02/06/2017
« very good Hotel and high quality breakfast »

location of Hotel could not be better, very well located at the beautiful square. Very helpful and service oriented staff. Quiet rooms and very clean. I especially enjoyed the breakfast which showed the orientation of the hotel towards taking quality very serious. Will come back for sue.

AccorHotels certified review
Marie Friends - 28/05/2017
« Lovely hotel in the centre of Lyon »

The hotel is conveniently situated in the centre of the city, and is extremely comfortable and beautifully decorated. The service is excellent. It's definitely worth having their breakfasts: they are superb.

AccorHotels certified review
Berichthier214 Solo - 26/05/2017
« Good but not great »

Hotel Le Royal suite 302 (separate sitting area and two bathrooms) with excellent views upon Place Bellecourt from the room/balcony. However, I ordered a corner room with even better views but sadly they could not provide this. Reason, no panoramic view upon Lyon on the first floor. This room is right above a busy entrance and with no view. They offered to change rooms after the first night, but this also did not happen. The previous 5-floor guest did not leave the room. Might be because of the view. And changing from a third floor suite to the corner room on the same level still does not offer the announced panoramic view. So suite 302 it is. A spacious sitting room and a decent size sleeping room. Both bathrooms were small, 302 used to be two separate rooms. Would have been nice if one was a shower room and the other one had a full bath. Housekeeping did a good job cleaning the suite. AC worked well, it kept both rooms cool. Bed is good and big. Nice to get free bottles of water (sparkling and flat) every day. Breakfast had enough choice to start the day. And even eggs to order. Service was nice and friendly. No surprise here if you consider this hotel is part of a hotel education scheme. Room service was also good. Being in the same building as the Boccuse institute you should deliver excellence. It was well presented and tasted good. At very reasonable prices. Laundry service forgot to pick up my garments the first time. They had to be called twice. However, they did return it the same day. It's a good hotel. If you can book the top corner room, at level 5, you might enjoy the panoramic view. Otherwise, take a superior room or suite on the third or fifth floor with good views upon Place Bellecourt. Why is it not excellent? If you offer a panoramic view when you book a room, you should deliver on the day. And because they were very quick to change my room they know they are disappointing guests on a regular basis when they book the mentioned corner room. This should not happen.

AccorHotels certified review
Anonymous Solo - 24/05/2017
« Very comfortable hotel with a very friendly, helpful staff. »

as above

AccorHotels certified review
Kieran Couples - 21/05/2017
« An excellent stay at an excellent hotel »

The hotel and staff were all that we expected, and very helpful and accommodating. The only small downside was the quality of the showers in our suite - a small detail that could be easily improved with better shower heads and more suitably located mounting points.

AccorHotels certified review
Frances K. F. Couples - 20/05/2017
« If A/C would have been working we would say a10! »

Very nice, but our room never cooled down - even at night.

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