Hotel - Mercure Lyon Centre Plaza République Hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Plaza République Hotel

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3.5/5 356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 8  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end CLOSED
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Hotel location

Our rooms

Enjoy a moment of relaxation in our comfortable rooms with contemporary decor. Our functional Standard rooms make for a restful stay, while our Privilege Family rooms offer a lounge area with sofa bed.

  • 82 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 2,499 reviews

Our guest reviews for Mercure Lyon Centre Plaza République Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 356 reviews
AccorHotels certified review
Anonymous Friends - 13/04/2018
« Very good »

Very well situated hotel. Nice personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alacam T., Thank you very much for sharing your satisfaction regarding our hotel services. I will share your very positive feedback with the team! We will be so happy if you come visit us again for your next stay in Lyon! Best regards, Isabelle S, Front office Agent at Mercure Plaza République.

AccorHotels certified review
Xm S. Families - 09/04/2018
« Clean, Convenient, and Friendly staffs »

The location of the hotel is almost the center of the city center, and it's a also a historic old building. For the commercial reason, they re-engineered the room to be very compact, with no extra space. Some rooms have almost no natural light. In a limited space, as far as possible, the necessary facilities for a four-star hotel were placed. Bedding and pillows are comfortable. The water pressure in the bathroom is not very satisfactory. The internet is faster. Breakfast is simple but with high quality. All the staffs are very nice and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xiaoming S., Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. I am sorry to hear our room didn't suit you. We hope we'll have the opportunity to see you again in Mercre Plaza République. Best regards, Isabelle S, front office agent at Mercure Plaza République.

AccorHotels certified review
A. Business - 05/04/2018
« Good Hotel »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe Assimon, Thank you for sharing such a positive feedback! We hope we'll welcome you back soon! Best regards, Isabelle S, front office agent at Mercure Plaza République.

AccorHotels certified review
Jan Solo - 04/04/2018
« Nice hotel »

You feel welcome, good breakfast,clean room Near old city, cloce to shopping streets and city. Matress was little bit hard, next time i want a bigger room. Friendly people in reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan Christensen, Thank you for your stay at Mercure Plaza République and for sharing your comment with us. I am pleased to read that you enjoyed your stay. For a next trip, try one of our Privilège room or a Junior Suit for a bigger room, free mini-bar, bathrobes and Nespresso coffee machine. We hope we'll see you soon! Best regards, Isabelle S, front office agent at Mercure Plaza République

AccorHotels certified review
Robert Business - 02/04/2018
« Bad Experience »

I forgot my book, in the room 503, on my last day in the hotel, on the 23rd of March. Called back a day after, said to callback tomorrow, I called again the next day and said they didn't found anything. Which is impossible, since I recall perfectly, that the book "Dark Net", I left it, on the bed. But still the reception, said nobody found anything. As a plus, even though I gave them a card, with Invoice address to copy it and insert it in the system, they said everything is in the system and at the check out, when they've printed the invoice, I see on the invoice address that the country name was wrong, it's incredible, how hard is for a receptionist to just copy paste, the dam data from the plastic card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Mihai Chilom, Thank you for taking the time to share your review with us. I am really sorry to read your comment. I hope your invoice has been corrected. We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations. Best regards, Isabelle S, front office agent at Mercure Plaza République.

AccorHotels certified review
Alfons Business - 24/03/2018
« very nice hotel centrally located »

very nicely surprised by the service and clean facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfons Held, Thank you so much for your review. I'll be very pleased to share it with our staff. We hope to see you soon in Mercure Plaza République. Best regards, Isabelle S, in charge of guests' satisfaction.

AccorHotels certified review
Anonymous Business - 24/03/2018
« Friendly but small »

Friendly as usual, but I am always a bit disappointed in the cleanliness of the room. It looks clean but doesn’t smell like it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha M Beardshall, It is always a pleasure to welcome you in Mercure Plaza République. I have reviewed your comment with the housekeeping department to avoid that situation again. We apologize for this inconvenient. We look forward to see you during your next stay with us! Best regards, Isabelle S, in charge of guests' satisfaction.

AccorHotels certified review
Suheir Couples - 21/03/2018

the staff is very hospitable and helpful, the rooms are nice and clean, and the breakfast is delicious and of quality. the hotel location is simply PERFECT!

Our hotel has responded to the review
Our hotel has responded to the review

Madame Roshrosh, Un grand merci pour votre commentaire si positif, et particulièrement les remarques concernant notre personnel. Je me ferais un plaisir de le partager avec nos équipes! Nous serons ravis de vous accueillir à nouveau lors d'un prochain séjour à Lyon. Bien à vous, Isabelle S, en charge de la satisfaction clients.

AccorHotels certified review
Kevin Business - 19/03/2018
« Nice hotel »

Nice place to stay, close to the old town restaurants. Nice breakfast and clean rooms, although rooms are perhaps a little small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin M G., Thank you for taking the time to share your experience following your stay at the Mercure Plaza République. I am so pleased it was mostly satisfying. Our location is indeed ideal; with the museums, restaurants, and all the sights we are proud to be partners with. We will be very pleased to meet you again in the « City of Lights ». Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Yvonne C. Solo - 08/03/2018
« Tranquil atmosphere with comfortable surroundings »

I enjoyed my stay very much and would certainly recommend the hotel to my friends.I had everything I needed and lovely breakfasts throughout my time there.The staff were very professional and answered all my questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne Patricia C., Thank you for your comment and your precious positives remarks, especially the ones regarding the quality of our staff, which go straight to our hearts. We cannot wait to renew this experience with you! Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Helenam Business - 02/03/2018
« lovely hotel, lovely staff »

The reception staff were really friendly and welcoming when I arrived. They let me access my room before the check in time because it was ready, which I appreciated so much. Room was very clean and nice. Only thing I would have liked was a bath, but I know there is limited space!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helena, Thank you for your comment and your precious positives remarks on Mercure Plaza République, especially the ones regarding the quality of our staff, which go straight to our hearts. We will be pleased to welcome you on your next stay in Lyon. Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Anne L. Business - 01/03/2018
« Bed good but low standard : old bathroom and all materials (plastic carpets furniture) »

Too expensive for the standard Airbnb more interesting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne Laroze, First, thank you very much for you stay with us and your review after your stay at Mercure Plaza République. The feedback of our guests is the best way to improve the top-quality service we would like to deliver. I am terribly sorry to read your review who does not reflect the image we want for our hotel. We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations. Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Nick Business - 01/03/2018
« If you cannot accomadate your guests at breakfast - dont offer breakfast! »

The hotel has a very small area for breakfast and at 8.30am it was very full. The two staff paid no attention to clearing the vacant tables to make way for new guests or replenishing the limited variety of food. No fresh fruit, no fresh orange juice & all vacant tables full of No body asked how my stay was on check out, so I was looking forward to receiving this survey! The experience was that bad I wish I had not left my mobile in the room, otherwise I would have taken photo's.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. A., Thank you for taking the time to write us following your recent stay in Mercure Plaza République. The all team is giving a lot of energy in order to deliver a high-quality service, in harmony with our guest’s expectations. I am extremely sorry to learn that your last stay with us did not respond to all your expectations. What you are describing does not reflect the quality service we used to deliver. Please accept our very sincere apologies for that unfortunate experience. Indeed, the day of your beakfast, we faced an unusual situation, due to the strong presence of guests and we apologize for that Regarding the size of the room, our hotel offers you several types of rooms: Standard (15m²), Privilège (17m²) and Junior Suite (23m²). We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations. Kind Regards, Florian Girardon, Front Desk Manager

AccorHotels certified review
Khulood Friends - 27/02/2018
« Bad experience »

Firstly, one of staff was no professional when she dealing with us (Helena) Secondly, it was noisy all the night and we couldn't sleep because of the people out side either fighting with each other or boy was hitting girls and she was laoudly screaming it was trouble and scary night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khaloud a., I have read very carefully your comments and I apologize for your unfortunate experience. Not being used to these negative feedback about my assistant - Helena (that many customers appreciate his kindness and professionalism) I would like to understand what has happened to produce such an impression Could you please send me an email (h2…) or call me (+33…) so we can speak about your experience together. Best Regards, Florian Girardon, Front Desk Manager.

AccorHotels certified review
Gerard D. Families - 21/02/2018
« Mr Gerard D. »

Very plesant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard D., Thank you very much for sharing your satisfaction regarding our hotel services. I will share your very positive feedback with the team! We sincerely hope we can see you again very soon in Mercure Plaza République! Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Anonymous Business - 08/02/2018
« Great location, good standard »

Location great, Room and bathroom small, but good standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominic Barth, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Plaza République. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Girardon, Front Desk Manager

AccorHotels certified review
Anonymous Business - 02/02/2018
« Great location. Room small and not easy to put cloths and belongings somewhere.... »

Great location, modern hotel, good breakfast, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe Michecoppin, Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. Regarding the size of the room, our hotel offers you several types of rooms: Standard (15m²), Privilège (17m²) and Junior Suite (23m²). We hope to have the opportunity to see you soon in Mercure Plaza République. Best regards, Isabelle Serre, in charge of guests' satisfaction.

TripAdvisor review
Paul E Family - 01/02/2018
« friendly and helpful »

the staff were very obliging and able to help guide me through Lyon's many charms.The location was so convenient for museums and shopping and ofcourse the wonderful restaurants for which Lyon is so famous.

Our hotel has responded to the review
Our hotel has responded to the review

It is a real pleasure to read such good comments, especially the part regarding our staff. They love to make you live wonderful moments and they were very touched by your positive feedback. Our location is indeed ideal; with the museums, restaurants, and all the sights we are proud to be partners with. It will be a great pleasure to welcome you back in Mercure Plaza République. Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Mark Couples - 31/01/2018
« Weekend in Lyon »

Overall I was a little disappointed with my experience of the hotel; the room was small even though I was charged a higher rate for a superior room. it was close to the elevator, and it was extremely noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark F., We are truly sorry that your experience at the hotel was not what you have expected. We would like to thank you for sharing it with us, allowing us this way to identify the points who needs improvements. We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations. Best regards, Isabelle Serre, in charge of guests' satisfaciton.

AccorHotels certified review
Paul E. Families - 30/01/2018
« the stafff at the receptiom were extremely obliging »

the lady took my postcards on a sunday and offered to post them if I paid the postage,,,going the extra mile we call it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Martin E., Thank you for your comment and your precious positives remarks, especially the ones regarding the quality of our staff, which is very important for us. We look forward to welcome you again in Mercure Plaza République! Best regards, Isabelle Serre, in charge of guests' satisfaction.

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