Hotel - Mercure Lyon Centre Plaza République Hotel
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Mercure Hotel

Mercure Lyon Centre Plaza République Hotel

5 rue Stella 
69002  LYON
FRANCE

269 reviews
TripAdvisor Rating Based on 269 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • Pet allowed 8  EUR
  • Babysitting on request  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • Pet allowed 8  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end CLOSED
See all services

Hotel location

Our rooms

Enjoy a moment of relaxation in our comfortable rooms with contemporary decor. Our functional Standard rooms make for a restful stay, while our Privilege Family rooms offer a lounge area with sofa bed.

  • 82 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 1,768 reviews

Our guest reviews for Mercure Lyon Centre Plaza République Hotel

100% certified reviews from our guests

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3.5/5 TripAdvisor Rating Based on 269 reviews
Certificate of excellence 2016
AccorHotels certified review
Anonymous Solo - 21/06/2017
« Nice hotel but needs better air conditioning »

The hotel is well located and the room was well equipped, but I was hot and it was hard to sleep as a result. I had to keep the window open because the over 30 degree air outside was cooler than the room with air conditioning.

AccorHotels certified review
Reza S. D. Business - 20/06/2017
« clean . normal size and friendly staff »

i was in the poland , germany and france in the Mercure hotels and if i be back again it will be my best place in the fare land . .

AccorHotels certified review
Luc B. Business - 15/06/2017
« great location, nice rooms and very friendly and helpful staff »

great location, nice rooms and very friendly and helpful staff I have been coming here for years and always enjoy my stays

AccorHotels certified review
Neeta R. Business - 12/06/2017
« Good overall good experience with a few things that could be better. »

People at front desk, at breakfast were nice. Rooms were clean. Location is excellent . The air conditioner had a little issue, although window opened in the room and that took care of a bit stuffy evenings. Due to busy time, the staff could not provide me a 2 person room for 3 nights and then move to 1 person room. I understand that my request was last min. So overall good experience. I will recommend others and stay myself next time I am in Lyon. I come for work. Thank you .

AccorHotels certified review
Constantin B. Couples - 04/06/2017

Not good. Noisy room by the street and next to elevator. Experience very different than promising description on the website.

AccorHotels certified review
Anonymous Friends - 31/05/2017
« Good standards, but a little cramped »

Very helpful and friendly staff. Compared with some other Mercure hotels, the room was a bit small, as was the breakfast area. In the Mercure Toulouse, staff are available to make drinks at breakfast time, but here there were constant queues and one of the machines broke down. In relation to the breakfast service and crowding, the breakfast charge seems rather expensive and off-putting (hence we took breakfast on our first day only). Although small, our room was quiet, clean and nicely air-conditioned.

AccorHotels certified review
Simon E. Friends - 28/05/2017
« Great service, small room, comfortable bed, pitifully small toilet. »

The staff were great and couldn't have been more helpful. The room was small, which was to be expected, but it was clean and the bed was comfortable. However, the toilet was tiny and it was not pleasant to see stains on the wall that suggested a taller man than me had got too close.

TripAdvisor certified review
Friends getaway - 28/05/2017
« Tiny rooms with wee stains on the toilet wall... »

To be fair, I don't think it was intentional. The toilet was smaller than one you'd find in a caravan and clearly when one gentleman had stood up, it looks like he caught his old fella on the wall, shame someone hadn't cleaned it up. Comfortable double bed, but you'd have to be very tolerant of your partner to survive more than a couple of nights together. Worth noting that Accor/Mercure sent two requests for a review, for different sites, this is the second.

AccorHotels certified review
Sami Couples - 21/05/2017
« A lovely stay in Lyon »

Welcome was great, very efficient. Checkout as well. Staff were helpful, managed with our needs very rapidly. Calm spot, very central. Good room conditions. The only down point is that fact that the windows could not be opened.

AccorHotels certified review
Adriasola Families - 18/05/2017
« ALL WENT PERFECT THANKS INDEED »

THAT'S A PERFECT HOTEL LIKE TO BE BACK THERE ALWAYS GREAT STAFF - INDEED. THANKS A LOT

AccorHotels certified review
Anonymous Business - 14/05/2017
« Good location and modern rooms »

I was extremely pleased with much of what this hotel offered, including its great location and modern rooms. The staff was also very friendly and helpful. The room was smaller than I anticipated, but for one person it was fine. However, I was very unhappy with the bed in the room -- it was extremely hard and thus uncomfortable to sleep on.

AccorHotels certified review
Anonymous Couples - 05/05/2017

satisfactory;nothing remarkable

AccorHotels certified review
Anonymous Friends - 27/04/2017

Very good. Very convenient location with good room. Room is a little dark. Room 108.

AccorHotels certified review
Anonymous Couples - 26/04/2017

We chose this hotel mainly because of its location, and were pleased to have done so. We initially got a little lost setting off from Part-Dieu station, but – once we identified where we actually were on a map – it was an easy walk down Rue Servient to Pont Wilson. It took us 32 minutes to the hotel at an easy pace, pulling cases. Hint: leave Part-Dieu by the main entrance (NOT via the bus station entrance, which is where the Rhone Express train arrives from the airport). Check maps posted at public transport stops just to be sure, but Rue Servient runs at right-angles to the main station entrance, and slightly to the right as you emerge from the station. We had asked for a quiet room on an upper floor, and were given one on floor 6. The room was one of the quietest we’ve ever had, which was really good. In fact – and we didn’t realise this until later – the room was actually described in our booking as “soundproof”, and I think that’s a fair description. We didn’t even hear water flowing from adjacent bathrooms, which is often a problem in hotels. The room seemed to have been recently renovated, was clean, and was well-serviced each day – so a thank you to the cleaning staff! On the downside, our standard double room was the smallest we’ve had (with the possible exception of one in Hong Kong, where many rooms are like rabbit hutches). Only one person could be in the bathroom at a time, and even that required a gracefully-executed pirouette around a half-open door. Difficult for portly figures, I imagine. A few other minor niggles: very limited storage space, such as drawers. Only 3 coat hangers were provided (for a double room). Only one bottle of water was provided in the room on arrival (for a double room …) and was not replenished at all during our 7-night stay. But the positives outweighed this: the buffet breakfast was very good. Even the scrambled eggs looked and tasted more like eggs than they often do in hotels. The staff on duty in the breakfast area were friendly and discreetly efficient: when guests vacated a table, staff cleaned up debris very quickly, taking care to wet-wipe not only table surfaces, but also the table sides and the chairs – real attention to detail, so a thank you to them too! We lingered over breakfast most mornings … The proximity of the hotel to local attractions was great. Over the course of our stay, we didn’t use public transport – we just walked to everything, covering Croix Rousse, Fourviere, Vieux Lyon, the Confluence, Parc de la Tete D’or and Presqu’ile. (But then we do like walking …). We even became friends with the receptionist who checked us in. All in all, we enjoyed our stay here, and would be happy to recommend it to friends.

AccorHotels certified review
Anonymous Families - 18/04/2017

We arrived on the Saturday evening to a warm friendly welcome from the receptionist. That set the tone for our stay. The hotel is in a great location for tourism as it is close to many shops, restaurants and tourist sites. The room was clean and comfortable - we liked the coffee pod machine and the tea making facilities. The bathroom is very small and it was a battle to keep the floor dry when using the shower. The wc was in an adjacent tiny cubicle. We used room service which was efficient although the food selection was unimaginative. Breakfast was excellent with a choice of pastries and cooked food was offered too. All in all a fabulous base for a weekend city break.

AccorHotels certified review
Anonymous Couples - 11/04/2017

Friendly and professional staff, and we appreciated that the room was ready upon our arrival (11h00). We enjoyed the location as well as main attractions were within walking distance. Good rooms, nice and clean. We would stay with you again.

AccorHotels certified review
Anonymous Couples - 10/04/2017

Definitely THE worst experience I ever had with any staff member in the hospitality business although I’m spending more 200 nights / Year in hotels all around the world. Despite all the cautiousness I took before the booking, I realized when I arrived for the check in that some booking’s information were simply not considered. The answer of the stuff with very astonishing sending over the pen and shaking the hands: ”You can talk, it will not change anything!!!”. This experience will be unforgettable to my wife and myself. Unfortunately for bad reasons. Best regards

AccorHotels certified review
Anonymous Solo - 09/04/2017

Friendly, helpful staff. Hotel in great location.

AccorHotels certified review
Anonymous Friends - 17/03/2017

The hotel was in a good location and the rooms where nice, could not use the welcome drink voucher given as the bar only opened at 3pm and when I endeavoured to redeem the voucher on the Saturday I was advised that the bar did not open at weekends so to all intents and purposes I was given a useless voucher I find it hard to believe that the numerous staff members could not get patrons a drink out of the the fridge when the barman is not around its little things like this that create negative opinions as no service in the service industry is a very bad thing

AccorHotels certified review
Anonymous Couples - 16/03/2017

Well located hotel at reasonable price, but with small rooms.

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