Hotel - Mercure Lyon Centre Plaza République Hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Plaza République Hotel

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3.5/5 345 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • Pet allowed 8  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end CLOSED
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Hotel location

Our rooms

Enjoy a moment of relaxation in our comfortable rooms with contemporary decor. Our functional Standard rooms make for a restful stay, while our Privilege Family rooms offer a lounge area with sofa bed.

  • 82 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 2,379 reviews

Our guest reviews for Mercure Lyon Centre Plaza République Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 345 reviews
AccorHotels certified review
Anonymous Business - 08/02/2018
« Great location, good standard »

Location great, Room and bathroom small, but good standard.

AccorHotels certified review
Anonymous Business - 02/02/2018
« Great location. Room small and not easy to put cloths and belongings somewhere.... »

Great location, modern hotel, good breakfast, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe Michecoppin, Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. Regarding the size of the room, our hotel offers you several types of rooms: Standard (15m²), Privilège (17m²) and Junior Suite (23m²). We hope to have the opportunity to see you soon in Mercure Plaza République. Best regards, Isabelle Serre, in charge of guests' satisfaction.

TripAdvisor review
Paul E Family - 01/02/2018
« friendly and helpful »

the staff were very obliging and able to help guide me through Lyon's many charms.The location was so convenient for museums and shopping and ofcourse the wonderful restaurants for which Lyon is so famous.

Our hotel has responded to the review
Our hotel has responded to the review

It is a real pleasure to read such good comments, especially the part regarding our staff. They love to make you live wonderful moments and they were very touched by your positive feedback. Our location is indeed ideal; with the museums, restaurants, and all the sights we are proud to be partners with. It will be a great pleasure to welcome you back in Mercure Plaza République. Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Mark Couples - 31/01/2018
« Weekend in Lyon »

Overall I was a little disappointed with my experience of the hotel; the room was small even though I was charged a higher rate for a superior room. it was close to the elevator, and it was extremely noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark F., We are truly sorry that your experience at the hotel was not what you have expected. We would like to thank you for sharing it with us, allowing us this way to identify the points who needs improvements. We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations. Best regards, Isabelle Serre, in charge of guests' satisfaciton.

AccorHotels certified review
Paul E. Families - 30/01/2018
« the stafff at the receptiom were extremely obliging »

the lady took my postcards on a sunday and offered to post them if I paid the postage,,,going the extra mile we call it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Martin E., Thank you for your comment and your precious positives remarks, especially the ones regarding the quality of our staff, which is very important for us. We look forward to welcome you again in Mercure Plaza République! Best regards, Isabelle Serre, in charge of guests' satisfaction.

TripAdvisor review
Family - 24/01/2018
« Less service then before »

It was the 3rd time in 5 months that I've booked a room here. My room was smaller then before. I was surprised that breakfast was not included (maybe my mistake while booking and did not see the small letters). My biggest frustration is that the hotel offers no help/service at all with parking. A vallet service would add tremendous value. Also the admin was not ok. I have received two seperate invvoices for the two rooms I've booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "NancykX4849RB" Thank you for sharing your feelings following your recent stay with us. I am terribly sorry of your unfortunate experience in our hotel who does not reflect our will to satisfy our guests, nor the energy we give on a daily basis. The satisfaction of our guests is our top priority and I can assure you that your comments have been read by the teams to concentrate our efforts on the several points you mentioned. We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations.Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Noddy Z. Business - 22/01/2018
« Central city hotel has everything you need plus close to city night life areas »

The hotel was clean and home-y, small rooms with good space utilization and all the needs cared for. I loved the fact that it was close to everything required for restaurants and streets were busy in the evenings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia M., Thank you for taking the time to share your experience following your stay at the Mercure Plaza République. I am so pleased it was mostly satisfying. Our location is indeed ideal; with the museums, restaurants, and all the sights we are proud to be partners with. We sincerely hope we can see you again very soon in Mercure Plaza République! Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Peter R. Business - 15/01/2018
« Peter »

Very nice. Good location and nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter R., Thank you very much for sharing your satisfaction regarding our hotel services. I will share your very positive feedback with the team! Our location is indeed ideal; with the museums, restaurants, and all the sights we are proud to be partners with. We sincerely hope we can see you again very soon in Mercure Plaza République! Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Eric Families - 15/01/2018
« disappointment »

The check in and the overall experience is nice but it is kind of disappointing after I checked out where I realized that I had left one of my personal item in the hotel. I immediately wrote to the hotel but there is no response or follow up from there. Otherwise it is a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric L., Thank you for taking the time to share your experience following your stay at the Mercure Plaza République. I am so pleased it was mostly satisfying. Regarding your lost item, we sent you a few mails that apparently didn't reach you. We found it and it is at the reception desk. Do not hesitate to call us on +33 4 78 37 50 50 so we can have all the details to send it back to you. I sincerely hope we will have the opportunity to see you again during your next stay in Lyon. Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Anonymous Business - 15/01/2018
« Very good »

Kind people. Nice place and would recommend it. One suggestion (small) It would help to have to go cups and coffee only option in morning service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosanne Sawyer, Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. Regarding breakfast, we are currently working on it and be sure your comments will be taken in account. Thank you again for this review and see you soon in Mercure Plaza République. Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Anonymous Families - 07/01/2018

very nice, situation is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irma H., Thank you for taking the time to share your experience after your stay at Mercure Plaza République. I am so pleased it was mostly satisfying. Our location is indeed ideal, to access the city center and the typical neighborhoods. We look forward to welcome you again! Best regards, Isabelle Serre, en charge de la satisfaction clients.

AccorHotels certified review
Johnny Couples - 30/12/2017
« very nice stay »

great breakfast, very helpful staff, small but cosy room. A very good experience all round, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny T., Thank you very much for sharing your satisfaction regarding our hotel services. I will share your very positive feedback with the team! We sincerely hope we will welcome you again very soon in Mercure Plaza République! Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Thierry Solo - 26/12/2017
« good value for money »

Small room and small bed but everything was clean, good quality and convenient for a one night stay. A bed in 120cm would have been a bit more confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thierry Jacques Michel A., Thank you very much for sharing your satisfaction regarding our hotel services. I will share your positive feedback with the team! Regarding the size of the bed, our hotel offers you several types of rooms: Standard (15m²), Privilège (17m²) and Junior Suite (23m²), all with a double bed. We will be so happy if you come visit us again for your next stay in Lyon! Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
M. R. Business - 13/12/2017

There were two issues related to my stay: 1. After flying 16 hours to get to France, I could not check into my room until 2 hours after the normal check-in time due to insufficient rooms being ready. I sat in the lobby for 1 hour and spent another hour walking the streets of Lyon waiting for a room to be ready. If you indicate that the check-in time is 12:00, then a room should be ready, especially for weary travelers. 2. There was an issue with the shower not draining correctly. As such, a large amount of water ended up on the floor every time I took a shower. I shouldn't have to worry about the working condition of a room/shower when I stay. The room was also very musty from prior water damage this must have created.

AccorHotels certified review
Margareta Friends - 12/12/2017
« Fantastic location for the city center »

Location was excellent for our purposes. Rooms were OK. Staff were exceptionally friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margareta Haglund, Thank you for your comment and your precious positives remarks, especially the ones regarding the quality of our staff, which is very important for us. Our location is indeed ideal, to access the city center and the typical neighborhoods. We are also very close to the public transports. I sincerely hope we will have the opportunity to renew this wonderful experience during your next stay. See you soon in Mercure Hotels! Best regards, Isabelle Serre, in charge of guests' satisfaction.

AccorHotels certified review
Tomas Business - 11/12/2017

Great location, generally speaking an OK stay with no clear highlights.

AccorHotels certified review
D. Business - 11/12/2017
« Central location hotel in Lyon »

Perfect location for light festival .

AccorHotels certified review
Andrea Business - 08/12/2017
« OK »

Room Ok but small, no food on room service so disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear andrea chaplin, First of all, we would like to thank you for taking the time to write us and to share with us your feelings about your recent stay with us. The feedback of our guests is very precious for us because they allow us to constantly improve our services. Even if we would like your experience to have been better, your feedback is very important for us because they help us to improve ourselves every day, as well as the quality of the services we deliver. The satisfaction of our guest’s is our top priority but unfortunately, it appears we did not succeed this time. That will be sure some corrective actions will be taken for room service. Sorry for the inconvenience caused again. Best Regards, Florian Girardon, Front Desk Manager

AccorHotels certified review
Ivi Business - 08/12/2017

room to small - no enough space on the desk to work with the laptop

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivana cazzato, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Plaza République. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the size of the room, our hotel offers you several types of rooms: Standard (15m²), Privilège (17m²) and Junior Suite (23m²). The satisfaction of our guests is our top priority and I can assure you that your comments have been read by the teams to concentrate our efforts on the several points you mentioned. We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations. Best Regards, Florian Girardon, Front Desk Manager

AccorHotels certified review
Michel O. Solo - 06/12/2017
« Satisfied except about the cleanliness of the carpet and because my reservation had been canceled by mistake »

I just cannot stand marks on the carpets! Why do you keep putting carpets in your rooms instead of hard wood flooring? It would be so much better Re my reservation, I had originally booked online for the night 4-5 Dec. Then I called the hotel to change for 3-4, which was confirmed. One day later, I noticed online that my original reservation had not been canceled. I did it myself online, but when I checked in, I was told that my new booking had also been canceled. Luckily, a room was still available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Oulevay, Thank you for taking the time to share your experience following your stay at the Mercure Plaza République. I am so pleased it was mostly satisfying. Hotels often offer carpets for acoustics and comfort measures. We will be so happy if you come visit us again for your next stay in Lyon! Best Regards, Florian Girardon , Front Office Manager

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