Hotel - Hôtel Carlton Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Carlton Lyon - MGallery by Sofitel

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4.5/5 1,436 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Babysitting on request  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Our wellness space and hammam are currently closed for renovation.

Hotel location

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,705 reviews

Our guest reviews for Hôtel Carlton Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,436 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Maria T. Friends - 03/12/2017
« Wonderful Experience »

We had a wonderful experience at this hotel. Upon arrival, we were upgraded to a suite overlooking the pedestrian area. The staff was friendly and professional and the accommodations were clean, comfortable and well appointed.

AccorHotels certified review
Angel Families - 30/11/2017
« Ms »

Location of hotel was great, front desk staff were mostly helpful. Was a little appalled that hotel only provides one bottle of water a day to a family of three, given it’s Sunday and the supermarket nearby was not open. Isn’t water supposed to be a basic amenity? There was a coffee machine but can’t really boil water in it.

AccorHotels certified review
G. Business - 30/11/2017
« Perfect »

I came during a business trip. Really nice hotel and room. The bed was the best, so comfortable !

AccorHotels certified review
Lisa M. Business - 28/11/2017
« A very nice place to stay with friendly and helpful staff. »

The room was spacious and very comfortable. Amenities were good. The breakfast buffet offered a nice variety and was quick and convenient. The staff was very friendly and helpful with directions and arranging taxis. Almost everyone of the staff members spoke enough English to communicate with me and didn't seem to resent that I could not speak French. The only slightly negatives were that the room service food was ice cold and the shower didn't quite get hot enough after walking around in the cold windy rain. Overall though, it was a fantastic experience and I would definitely go back and recommend to friends and colleagues.

AccorHotels certified review
Drk Couples - 28/11/2017
« Not as expected for 4* »

Dim hotel, without great lobby, and not comfortable beds or bathrooms. Staff very friendly. Overpriced

AccorHotels certified review
Anonymous Friends - 27/11/2017

Loved the hotel, great location, very helpful staff

AccorHotels certified review
Ruairi O. Couples - 24/11/2017
« Very comfortable room, great location »

Excellent junior suite...clean, quality fittings, quiet. Lovely location. Breakfast option expensive for what is provided. Bar is small and uncomfortable. Staff friendly but will only recommend the restaurant next door and L’Institution!

AccorHotels certified review
Anonymous Couples - 15/11/2017
« Nice location »

Great location, slow elevator, nice receptionist very helpful with directions, room upgrade is a rip-off, bargaining over an upgrade is not very classy and should be automatically done if the room is available and won’t be sold anyway...classic room won’t accommodate a couple with two,suitcases, room was not clean and not vacuumed daily toilet had same urine stains all week and smelled as did the adjacent closet we had to ask for soaps,towels coffee every day which is irritating and not necessary. Promptly delivered soap and towels after calling front desk. There should be an evening turn down service to replace the items used the same day. No gym or spa. More of a two or three star hotel.

AccorHotels certified review
Valentin Families - 14/11/2017
« Elegant hotel in the heart of Lyon »

The room granted a spectacular view on the lively Place de la République. The hotel tastefully combines its elegant traditional style with modern/renovated elements. The staff was friendly and helpful. Unfortunately the spa was closed for renovation. It is true that there was a corresponding information in the booking confirmation. Alas, we hadn't noticed it until the time of our stay.

AccorHotels certified review
Ines L. Friends - 14/11/2017
« Convinient »

Location is perfect, staff very friendly and cleaning of the room very good. Breakfast is very good quality, overall, very nice stay, totally recommended

AccorHotels certified review
Bobbi Couples - 07/11/2017
« The best hotel in Lyon! »

The staff were wonderful and tried to accommodate all of our requests and needs. The room was well decorated, spacious and clean. The hotel is perfectly located with the ability to walk to fine restaurants, boutique shops, and simply explore all the wonders that Lyon has to offer!

AccorHotels certified review
Anonymous Couples - 07/11/2017
« Lovely weekend. »

We think this is a lovely hotel. Fantastic position in Lyon and helpful staff.

AccorHotels certified review
Preacher Couples - 06/11/2017
« Excellence as expected! »

Traditional Carlton experience with exceptional helpful front desk attention and assistance.

AccorHotels certified review
Mme S. Couples - 05/11/2017
« Room for Improvement »

The check in was very polite and friendly, the disabled room was ok, but certainly not up to the standard of the booked rate. As we are not disabled, it was far from ideal, from the bathroom to the blinking alarm lights. Breakfast was fabulous, the staff brilliant. Beware of the free water, only one water is free for two people, the other 500ml is 5€!!!!!! Yeah, there are other hotels which need our custom, don't think we will be back as the value for money is below par.

AccorHotels certified review
Anonymous Solo - 03/11/2017
« Great stay & location »

This was my first time to Lyon and the team at the Carlton helped make it truly memorable. The front desk staff helped with making bookings for a rental car, dinner reservations and mailed a parcel home for us. The location is perfectly located between the two banks making exploring both sides of the city very easy. I’d stay here again in a heartbeat.

AccorHotels certified review
D. Families - 02/11/2017
« Great location, comfy bed »

We were driving from Cannes to Paris and stopped for a night in Lyon. Getting to the hotel was difficult because they’ve changed most of the surrounding streets to one way the wrong way. We finally just pulled into underground parking and decided to walk to the hotel. The parking exit came up right on the square the hotel sits on, and it was probably the nicest garage I’ve ever seen. Really well lit, heated and with a painted floor. Also really reasonable overnight. The hotel staff was super friendly, the elevator was interesting, the bed and bedding were great and the breakfast was good. The room was really quiet even though overlooking the square. The windows were really soundproof and since it was chilly out, I had them both closed. The location is great for wandering at night to do a little shopping and choose a restaurant. The only thing we were upset about was not staying an extra night to explore Lyon.

TripAdvisor review
Couples - 02/11/2017
« Excellent hotel »

Stayed three nights on a city break. Extremely clean and all staff members were so friendly and helpful. Whilst the room was mall, the bed was one of the most comfortable I have ever stayed in. Excellent location - all the major activities were only a walk away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mick, We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Fouad Business - 30/10/2017

WARM WELCOME RELAX ENVIRENEMNT city CENTER

AccorHotels certified review
Anonymous Friends - 29/10/2017

Great staff and clean hotel! Perfect location!

AccorHotels certified review
Anonymous Couples - 25/10/2017
« excellente »

We enjoyed our stay immensely at your hotel and would definitely come back!

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