Hotel - Hôtel Carlton Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Carlton Lyon - MGallery by Sofitel

4.5/5 1,650 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 155.00 EUR Non member rate
From 147.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Babysitting on request  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,805 reviews

Our guest reviews for Hôtel Carlton Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,650 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
John P. Couples - 01/12/2018 AccorHotels certified review
« Great stay in a cozy hotel with fantastic location »

We loved our weeklong stay. The staff was very friendly,helpful and professional. They were very cordial and went out of their way to make our stay comfortable and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Natalie Solo - 28/11/2018 AccorHotels certified review
« Very pleasant staying in Hotel Carlton Lyon. »

Thanks all reception staff for delivery good welcome for my stay. Wonderful room,panorama over the town. The breakfast with good choice . Very pleased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Families - 27/11/2018 AccorHotels certified review
« Great Hotel »

We love the hotel and the location, although the last two time we have stayed the hotel has tried to put me in the disabled room (409 both times) which has a smaller bed. Thankfully they changed us this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael E., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noticed that for your next stays we will no longer provide you a disabled room. I am very pleased that you liked room 325. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

MHAccorLoyal Couples - 23/11/2018 TripAdvisor review
« City Cente Luxury Hotel »

We have stayed in several M Gallery hotels in France and England. They blend the Mercure and Sofitel characteristics superbly and this one did not disappoint. From the valet parking, the bellboy baggage delivery to our room, the welcome drinks and the breakfast everything was at the same high standard.

Per-inge K. Business - 16/11/2018 AccorHotels certified review
« Can’t wait to come back »

As always a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin Per Inge K., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Gary Couples - 14/11/2018 AccorHotels certified review
« The perfect location, great staff and the most comfortable bed - what more could you want. »

We found the location perfect for our city break and all your staff were very helpful and welcoming. The bed was excellent, please let us know the make and specifications.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary N., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

D. S. Business - 13/11/2018 AccorHotels certified review
« Excellent service .... »

and of course location. I always feel as privileged guest at CMG.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damir S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback from a regular guest ! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Couples - 11/11/2018 AccorHotels certified review
« Exceeded Expectations »

One night stay before a flight, polite and efficient people, nice room, excellent meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary N., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Joni B. Couples - 10/11/2018 AccorHotels certified review
« Lovely hotel and lovely staff »

So relaxing, so friendly...Merci!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joni B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anna S. B. Friends - 09/11/2018 AccorHotels certified review
« Fabulous hotel in Lyon! »

We were greeted warmly, checked in, had a lovely room, was assisted with a taxi for our dinner reservation, had a fabulous breakfast the next day. Perfect location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Lyn C. Couples - 09/11/2018 AccorHotels certified review
« Most comfortable bed I slept in. »

Very comfortable stay. The bed and pillows were just like my bed at home. Although the room was small ( which I expected) it had adequate wardrobe space, a little table to work on and a comfortable chair. The bathroom toiletries were very good quality. I felt the Reception area was a little small - not much room if there were a few people checking in, however the staff were extremely friendly and helpful. I was a little disappointed also with the size of the bar - loved the pink lounge and would have spent more time there but we felt the drinks were on the expensive side and we expect some nibble with our drink when staying in a top class hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn C., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Families - 06/11/2018 AccorHotels certified review
« Beatiful hotel, great location and friendly service »

Everything went smoothly. All the facilities were clean and the room was very functional. Breakfast was good, though in the most busiest hours the food plates very empty. The staff reacted quickly and filled the food plates. Location was great, everything was in a walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma Vilhelmiina S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Friends - 05/11/2018 AccorHotels certified review
« Weekend with friends »

Excellent location, stylish hotel with very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sabine S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Jp Business - 05/11/2018 AccorHotels certified review
« Traditional hotel with pleasing architecture and service, limited efficiency for business travel »

I like this hotel and have stayed before. This was business, last time was leisure. The AC in my room was poor, did not cool well. Limited room service options from 3rd party later in the evening. Staff were great and very helpful.

Juliette C. Friends - 05/11/2018 AccorHotels certified review
« Beautiful hotel in fantastic location, comfortable rooms and helpful staff--just try not to get sick in France! »

The hotel was absolutely lovely, beautifully appointed, and luxurious. Rooms and bathrooms are small, as is typical, but I imagine there are larger rooms available for additional cost. The breakfast was fantastic, and priced at about 19€, if I remember correctly. There is a bar on the ground level that serves drinks and small plates, although we did not take advantage of that. The hotel is located right around the corner from the pedestrian walk, and many major stores, as well as some good restaurants. The issue for me was that I came down with a horrible cold and could not seem to get much help from the hotel except to go to a pharmacy or wait 5 or 6 hours for an SOS doctor. This may not be their fault, it may be the system, but I did not get a sense of helpfulness in this regard as I did in all other areas.

Angelo Couples - 30/10/2018 AccorHotels certified review
« Wonderful Hotel and Staff »

A lovely hotel in the centre of Lyon. Modern clean facilities with lovely staff and great breakfast. Thomas was excellent at reception - informative and efficient. Breakfast staff were all wonderful and kind. A joy to stay at!!!

Anonymous Couples - 21/10/2018 AccorHotels certified review
« Very nice stay »

Excellent corner room, spacious and comfortable, attentive housekeeping. We didn’t do the hotel breakfast, preferring to eat very lightly in the morning. Lovely but expensive hotel bar. Knowledgeable and helpful English speaking front desk. Fabulous location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca M., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Friends - 19/10/2018 AccorHotels certified review
« Mr. R. C. S., Jr. »

Rooms too small for the price but staff very friendly and helpful. A very nice stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Friends - 18/10/2018 AccorHotels certified review
« Beautiful hotel and helpful staff. »

Problems with the elevator detracted from the stay. Our friend's reservation which was prepaid was "lost". This was for a suite for two nights. Very strange, even though they had a receipt.

Anonymous Couples - 15/10/2018 AccorHotels certified review
« Great staff, nice room. »

Elevator broken during our 2 night stay on the 5th floor. Had to go outside, to the other side of the building and take the staff elevator or walk up and down. Conditions in staff area abysmal. Asked for compensation and was credited $40 work of points. Unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Hôtel Carlton Lyon - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Péron General Manager Hotel Carlton Lyon MGallery by Sofitel

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 155.00 EUR Non member rate
From 147.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates