Hotel - Hôtel Carlton Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Carlton Lyon - MGallery by Sofitel

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4.5/5 1,519 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Babysitting on request  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 3,143 reviews

Our guest reviews for Hôtel Carlton Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,519 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mona B. Families - 14/04/2018
« Our Stay at the Carlton Lyon »

We stayed in five hotels during our two weeks in France, and the Carlton Lyon was the best of the five. The service was outstanding, and the room was beautiful. We were very pleased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mona B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
R. S. Couples - 12/04/2018
« Location and balcony view of plaza was very nice »

Breakfast was excellent and staff was out helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Michael Families - 10/04/2018
« Great Hotel »

The whole experience at the Hotel Carlton was excellent. The staff were very professional, room was in excellent condition, and location was outstanding. The only reason it loses a point is because the room was very warm, and AC was not turned on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael E., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
G. Friends - 08/04/2018
« great! »

great!

AccorHotels certified review
Beverley S. Couples - 05/04/2018
« ‘A civilised base’ »

Here is my Tripadvisor report: This centrally-situated hotel on the ‘peninsular’ between the rivers Rhône and Saône provides a civilised base for those wanting to explore the city on foot. Our room was very small – and indeed a bit cramped – but looked directly out on to the Place de la République; so it took only 10-15 minutes to walk to destinations such as the Opera House and the Old Town. There are plenty of eating, drinking, and shopping possibilities within easy reach (though it pays to do some relevant research beforehand). Buffet breakfasts were excellent, with plenty of options, and were organised most efficiently by friendly staff, who instantly learnt and responded to one’s idiosyncratic requirements. Our only problems came late, on departure: we were delayed at a seriously understaffed Reception desk, and by a hotel-booked taxi that arrived nearly 15 minutes late – thereby raising stress levels and endangering travel connections; so be forewarned! A young man whose name we should have taken (but many thanks to him!) saved the day and the hotel’s otherwise well-deserved reputation for excellence.

AccorHotels certified review
B. Business - 03/04/2018
« very nice hotel »

nice hotel...even if I didn't get the pralines on my bed....

AccorHotels certified review
Jc Business - 03/04/2018
« Professional but not overly welcoming »

The staff on reception on teh day of arrival were not overly welcoming. I arrived early, around 8:30, and asked if tehre was any chance that my room was available. The request was dismissed somewhat summarily. I was also disappointed by an event during breakfast when someone who had been working out came in covereded in sweat and proceeded to select his food and then sit and eat. I would have thought this would be a no-no out of respect to teh other diners.

AccorHotels certified review
Jeff Couples - 02/04/2018
« Solid property in a great location. »

The quietest guestroom doors of any hotel I have stayed in. Loved the balcony and view over the Place. Breakfast good but could use some variety from day to day. Bath water needs to be hotter. Staff restaurant recommendations not the best. Had better luck with Tripadvisor and able to make restaurant reservations on-line. Especially poor quality restaurant is 'The Institution' near the hotel. Would never eat there again. Bad food poorly prepared and my wife and I both felt ill the following morning. Good sound-proofing from any street noise.

AccorHotels certified review
S L. Families - 01/04/2018
« Friendly and helpful staff, great interconnecting rooms »

Loved our stay with you, all the staff were very friendly and so helpful with all our queries. The interconnecting rooms were large and beautifully decorated and the free bottle of water much appreciated. Those rooms were also fantastic for families travelling together. The only downside is how long it took for the lift during busy periods, perhaps in due course another lift elsewhere might be helpful.

AccorHotels certified review
Anonymous Business - 29/03/2018
« Great service »

The front desk staff and dining staff were all amazing! we had breakfast daily in the hotel which had an excellent variety of choices. Only minor complaint was the lack of brighter lights in the room Otherwise, room/bed was very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear U., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Jo-ann F. Friends - 28/03/2018

Everything was very nice! I jut think there should have been free bottled water in the room. I was charged for one that I opened. Everything else was very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Anonymous Couples - 27/03/2018
« A great hotel »

Very nice hotel. Very accommodating. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Samah Families - 26/03/2018
« Very nice »

It was only one night, but definitely I will stay there next time in Lyon. Location was perfect!!! Vince the Venezuela baggage’s guy. Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Mitchell L. Couples - 25/03/2018
« Comfortable and beautiful decor »

Excellent. The only comment being that the room was very warm, even after having lowered the temperature in the thermostat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Mehdi L. B. Business - 23/03/2018
« Just Perfect ! »

Very Cool and Close team at the reception ....Good Young spirit

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Anonymous Couples - 27/02/2018
« Enjoyable Stay »

We had a nice two day stay in Lyon in February. Cold weather, but what a charming city. Even nicer than I remembered. The hotel is very nice, perhaps a little quirky, but great location. Unfortunately I caught a bug the day before we got there so I spent about 36 hours in bed. But like all Sofitels, what a bedSuper comfortable, even after over a day straight..

Our hotel has responded to the review
Our hotel has responded to the review

Dear eric s., We very much appreciate your comments regarding your stay at the Hôtel Carlton Lyon - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron General Manager

AccorHotels certified review
Mark H. Business - 25/02/2018
« Friendly service desk, nice room. »

The welcome and departure with the service desk was good, they were friendly and helpful. My room was very nice. In contrast to the Saturday stay the week before, which was too small for me, this larger room was more like the standard I am used to. For me the breakfast is very disappointing. The food is all on one table and there is barely enough space to move around it, this is frustrating if there is more than one person as people are getting each other’s way. The quality was not very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Hôtel Carlton Lyon - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Jacki M. Couples - 17/02/2018
« Mrs Jacki M. »

Wonderful, friendly, knowledgeable staff, amidst a beautiful bedroom and bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Maslin, We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
William Business - 17/02/2018
« Good. Thank you »

Good, thank you. Nevertheless, one matter often surprises me in your establishment. It seems the grooms and waitresses often ask personal questions like: where are you going tonight, where did you fly from, etc. As I am sure the intention is perfectly charming, I never dare to correct them, but one comes to this type of houses to rest quietly, not to answer personal questions to strangers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Stevenson, We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

AccorHotels certified review
Mme A. Couples - 30/01/2018
« Comfortable hotel with excellent location »

The hotel was perfectly situated for an overnight first-time visit to Lyon. The staff were helpful at check in and at suggesting and booking a restaurant even on a Monday night. The room was comfortable and the bar area was very inviting.

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