Hotel - Hotel Carlton Lyon - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel Carlton Lyon - MGallery by Sofitel

4 rue Jussieu 
69002  LYON
FRANCE

1,342 reviews
TripAdvisor Rating Based on 1,342 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Hammam

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Beauty salon
  • Porter

Leisure and activities

  • Hammam
  • Babysitting on request  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Our wellness space and hammam are currently closed for renovation.

Hotel location

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Hotel Carlton Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,342 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 01/06/2017
« Very central very nice »

Generally very good stay and the hotel has the atmosfere of the city the staff is pleasant and helpful the lift is interesting I think I have seen another one in Pera Palace in Konstantinoupolis but that was not in use

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for being so thoughtful in giving your appreciation of the time spent with us. Your praise on the quality of service is certainly the most important compliment to us. Particular attention is given to each and every guest in order to constantly meet their expectations. Your special mention to our "pleasant and helpful" staff is a very nice reward. Be assured that our team was honored to receive your positive feedback. Glad as well that you enjoyed our perfect central location. We are looking forward to welcome you back in a not too distant future, and I personally hope to have the pleasure of meeting you at that time. Very truly yours, Juliette PERON, General Manager

TripAdvisor review
mem595 Couples - 25/05/2017
« Great location! »

This is a wonderful hotel. Comfortable room and very accommodating staff. We had a small balcony and stayed in a comfortably decorated room that honored a famous French Movie Star. When we travel it's all about location and this one hit the bullseye.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, May I first and foremost thank you for having shared with us your impressions about your recent stay at the Carlton Hotel in Lyon. We are thrilled to read that you enjoyed the comfort of your accommodation and how much you appreciated the overall quality of service rendered during your stay ! We are indeed fortunate to have a great location, and above all we were so pleased that you found the service fabulous. We hope you will have the opportunity for a return visit to Lyon in the not too distant future. Thank you for writing. Juliette Peron, General Manager

TripAdvisor review
Couples - 06/05/2017
« Long weekend visit »

Well located excellent restaurant adjoining hotel. Room well appointed and quiet. Staff very helpful.I am happy to recommend the hotel. Tourist information centre located in close proximity. Excellent bus and river cruioses on offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your nice comments on our Hôtel Carlton Lyon MGallery by Sofitel. We are centrally located indeed, in the very heart of Lyon. I will tell our staff about you good feeling, I'm sure they will enjoy it very much ! We're looking forward to welcoming you once again, Kind Regards, Juliette Péron General Manager, Hôtel Carlton Lyon MGallery by Sofitel.

TripAdvisor review
Couples - 19/04/2017
« Excellent location. »

Excellent hotel in overall, helpful staffs. Nice & quiet rooms with open able window in both bedroom & bath. Nice beds & comfortable. But location of safety box right on top of the refrigerator is badly located. The interior of safety box was 'very warm' in our room. I believed the temperature could damaged jewellery, watches and other valuables. Also additional drawers for guest disposal would be welcome.

TripAdvisor review
Gina G Family - 10/01/2017
« Nice hotel- Very friendly staff! »

Room size was ok as well as decoration but noisy due to a construction nearby :(. Staff very friendly! Front desk, maids, room service and bellman ( guy from Venezuela) really nice!!! I will reccom this property but be sure not to get a room near construction site

TripAdvisor review
Couples - 10/01/2017
« Visit to Lyon. »

An excellent hotel. Very conveniently situated for the old town. Valet parking was appreciated. Staff very friendly with excellent English. Room of a high standard. Would thoroughly recommend it and would definitely return.

TripAdvisor review
Couples - 17/11/2016
« Our First Three Nights of a two week vacation »

Lyon was our first stop and our furthest point from Paris on a trip that included Burgundy and Champagne. Needless to say, I had driven myself crazy trying to pick the right hotel for our first nights away. I picked the Hotel Carlton and was very pleased. Our room was beautiful and spacious (we had a junior suite). The location was perfect. And I loved the lobby bar. We always have a drink when we arrive at a hotel. The bar at the Carlton was elegant and very old world. Just what we like. One other detail was the elevator. It looked very old fashioned (think of Audrey Hepburn in Charade), but it worked like modern elevators do. They even mirrored the counterweight, so it would be more attractive. Now that's attention to detail! We only ate breakfast there the last morning, It was quite nice. The other days we took advantage of the proximity to the river and had croissants at a café. I would definitely recommend the Hotel Carlton.

TripAdvisor review
Couples - 19/10/2016
« A wonderful place to stay! »

We loved the Hotel Carlton! The staff was amazing and so helpful with some shipping and travel problems we were having. The breakfast was beautiful and delicious; our room and bath were comfortable and spotless. I can't say enough good things about this hotel and the people who work there.

TripAdvisor review
Couples - 18/05/2016
« rugby weekend »

the personal service given by this hotel was exceptional. the staff are all well trained and interested in you and your staying experience. it has the feel of of a family owned hotel where everyone has a stake in its success. the position of the hotel was ideal for us even with two large dogs , who were looked after as if they were paying the bill!

TripAdvisor review
Couples - 21/01/2016
« Great hotel, service and comfy beds »

Very good location, friendly staff who assisted with restaurant recommendations , amazing breakfast (add it to your booking), very comfy beds, and the rooms are nicely presented. Will definitely stay there again next visit.

TripAdvisor review
Anonymous Couples - 16/11/2015
« Stop Over Honeymoon »

The Hotel Carlton Lyon is in a very convenience location in the city. The staff were were extremely welcoming and helpful in providing us with advice about how to get about the city. The room was immaculate and the kind gift to congratulate us on our recent marriage was a special touch. We will definitely recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking time to write a review and for supporting us on TripAdvisor. What a pleasure to receive such a positive feedback regarding your experience at the Carlton hotel in Lyon ! The staff will be touched to read that you found them "extremely welcoming and hepful". Thank you also to have pointed our location and our immaculated room. I hope I will welcome you again soon in the future, and thank for for choosing our hotel for such a nice occasion, Sincerely, Corinne DUPONT Manager

TripAdvisor review
Couples - 14/11/2015
« Excellent location and great service »

Staff really helpful and genuinely interested in you. Location ideal right in the heart of Lyon. We had a superior double room. Really spacious with very comfortable beds. One down side was that the room had obviously been occupied by a smoker. (To be fair I had forgotten to ask for a non-smoking room.)Had to sleep for 3 nights with open windows to air it properly. Breakfast costs €25 per person so decided to leave it out which was a wise decision. Plenty of other places around. Had an excellent lunch at the nearby Printemps for half the price! Otherwise perfect stay. Will certainly go there again if in Lyon.

TripAdvisor review
Drurolnz Couples - 12/10/2015
« Only one thing missing- air conditioning! »

We loved this place from the time we arrived until check out. We had survived our trip to the South of France in our rental car and our ever faithful Citroen and it's amazing GPS led us to the narrow streets around the Carlton. We were assisted with the limited parking available by the Carlton's very helpful doorman who then helped us with tips on returning it to the railway station. The hotel has had a recent makeover- our room was large and well appointed. The beds were very comfortable. However the hotel, like many in France has this unfathomable approach to climate control. At the begining of October it is cold and the air con is turned off until next year. During our visit to Lyon the ambient temperature was often around 20C and the rooms considerably warmer. However despite our, and other guests pleading, the aircon remained firmly off. I cannot understand why this hotel has spent millions on redevelopment, yet their guests are left uncomfortable because air con is not available. In my view, attitudes in France need to change. There is a lot of work still going on in the hotel building but this did not bother us. For a quiet room, make sure you book the courtyard rooms. The location is great for all activities in Lyon. The staff are friendly, helpful, attentive and knowledgable. There is no restaurant but the hotel has a good arrangement with "Centre" Restaurant right next door. We would recommend this. I would return to this hotel, but only when the air con is going or it is winter and the heating is on

TripAdvisor review
Lisa D Couples - 28/09/2015
« Lovely Hotel but Noisy »

The room was a little small but well appointed. Great shower! Maids love to bang the room doors repeatedly. Hotel staff was very helpful and pleasant. The hotel bar is a quiet and comfortable place to relax and have a drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking time to share your experience at the Carlton hotel in Lyon. It is a delight to read that you liked the ambiance of our comfortable bar, our well appointed rooms, and the staff of the hotel ! However, I am sorry that you found the hotel noisy, the peacefulness and serenity of the hotel is usualy well esteemed. I hope to welcome you back in a near future to reverse your mind about this point, Sincerely, Corinne DUPONT Manager

TripAdvisor review
Nappatles Couples - 14/09/2015
« Glad we did "cozy" and not "cacoon" »

We opted not to do the smallest "cacoon" room, and it was a good thing. The room was delightfully decorated and very nice, but REALLY tiny. Can't imagine how much smaller the cacoon room could be than our "cozy" room. But the hotel was very nice, friendly, great location, and spotlessly clean. I guess our only "complaint" might be the almost non existent water pressure in the shower.

TripAdvisor review
Sophie T Couples - 02/09/2015
« Great hotel with very friendly staff »

Didier and his colleagues were very friendly and provided great restaurant recommendations. The room was of acceptable size and standard. The hotel is also in a great location. Overall very pleasant stay. Worth the money.

TripAdvisor review
Solo travel - 02/07/2015
« Great Stay »

Your staff is of exception quality. So very pleasant and helpful. The hotel, room and location are fantastic. I will stay there again. Highly recommended. Beautiful room. Excellent breakfast. Great location. Helpful staff. Front desk, doorman, breakfast room and maids all high quality. I can't say enough nice things. I am very satisfied with my choice of the Carlton.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I can't thank you enough for your warm review about your experience at the Carlton hotel in Lyon, and for supporting us so nicely on TripAdvisor ! I am delighted to read that your stay went beyond expectations. Thank you to have pointed many aspects of the hotel, such as our perfect central location, the room, breakfast, and the quality of the staff of the hotel. I hope to welcome you back very soon in Lyon ! Sincerely, Corinne DUPONT Manager

TripAdvisor review
tdeakon Business - 15/06/2015
« The room was just too small »

I would like to have been able to give this hotel a higher rating but the room my wife and I stayed in for 7 nights was simply too small. There was not enough room in the main washroom for two adults at the same time. The bed seemed short to me and was certainly not a standard sized queen, my feet hung out over the end of the bed (I am six feet tall) and this made sleeping difficult. I had some of the poorest sleeps of any trip I have ever been on in Europe and this is usually not a problem for me. My wife thought it might have been the plastic under sheet but in the end I truly believe it was related to the lack of space. We tried on our first day to rectify the problem, inquiring whether or not there was another room, perhaps a suite that would provide us with more room but the front desk staff stated that the hotel was sold out. I emphasized that I was willing to pay considerably more for a suite or any larger room (this was a business trip and therefore sleep was more important than the cost) but the hotel was not able to accommodate my requests. On a positive note, the front desk staff were otherwise very helpful, the common area of the hotel is beautifully finished, the bar is very cozy and a wonderful spot to enjoy an after dinner drink. The hotel is also perfectly situated to reach most of the downtown cites by foot. Furthermore the east bank of the rhone is nearby and provides a picturesque spot to run or cycle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking time to write a review on TripAdvisor. First, I would like to thank you for your nice words regarding our helpful staff, the ambiance of the bar, and our perfect central location. The hotel provides different room categories (Cocoon, Cosy, Carlton and Circular room) which come with different room sizes. It would have been a pleasure to offer a larger room on a different price and category, but due to the congres taking place in Lyon the week of your stay, these superior rooms were no longer available. I hope I will have the pleasure to welcome you back again in our beautiful city, Sincerely, Corinne DUPONT Manager

TripAdvisor review
bkarras Family - 13/06/2015
« Great Hotel. Great Location »

We started off our travels through France in Lyon and stayed at the Carlton Hotel, which set the bar very high for the remaining accommodations throughout our vacation. The other hotels we stayed didn't come close to the service, rooms or location of the Carlton. I would highly recommend the breakfast.

TripAdvisor review
amessageforj Couples - 09/06/2015
« My Favorite Hotel (Ever) »

This hotel is BEAUTIFUL. Perfectly situated for the ideal stay in Lyon. The hotel staff are extremely friendly and helpful--especially Thomas, he made our stay even better with helpful recommendations.

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