Hotel - Hôtel Carlton Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Carlton Lyon - MGallery by Sofitel

4.5/5 1,709 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Babysitting on request  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Our wellness space and hammam are currently closed for renovation.

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 4,016 reviews

Our guest reviews for Hôtel Carlton Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,709 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dheera Friends - 14/03/2019 AccorHotels certified review
« Good services and location »

Can’t be better

Anonymous Solo - 06/03/2019 AccorHotels certified review
« A lovely boutique hotel »

I had a lovely weekend stay at Hotel Carlton Lyon. The front desk staff, staff in the hotel bar and housekeeping were warm, friendly and helpful. Housekeeping did a fabulous job. My room was cosy and comfortable and the amenities were great. The hotel is located very centrally in the middle of the shopping area and a short walk across the Soane into old town.

Emmi Couples - 06/03/2019 AccorHotels certified review

Based on good previous experience we booked the hotel again and were happy to return. Everything was as easy and pleasant as we remembered. The hotel building and its location is fantastic, perfect for a city like Lyon. The room was functional and very clean. We like the bar and had a drink there before going to bed. Only little issue is that the room isn’t completely dark as the curtain lets light in from the top. Also the bed is a bit soft to our liking. Breakfast was wonderful, cappuccino extremely tasty. Loved that there were so many organic products. The car parking service is also great, the water bottles a nice touch. We had a 5-star experience! Merci!

Nicolas Z. Families - 25/02/2019 AccorHotels certified review
« Nice stylish hotel is good location with good service »

Good experience. It was very convenient to have the valet service for the car at the hotel. The rooms were spacious and clean. Service was also good (we reserve a ‘bouchon’ in the evening through the hotel). Breakfast was good (I enjoyed tasting the local dishes).

Dam Business - 22/02/2019 AccorHotels certified review
« Great hotel in the heart of Lyon »

1. Hospitality and professional attitude of the staff 2. Nice and pleasant rooms 3. Excellent locations

Family - 20/02/2019 TripAdvisor review
« Lyon »

The hotel is centrally located and is just perfect. the staff was extremely helpful. Christopher made our dinner reservations for 3 nights which helped tremendously. The elevator reminded me of the movie Charade which starred Audrey Heipburn and Cary Grant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you so much for your nice review, Christopher was very glad to help you with all the details of your stay. We look forward to seeing you, Regards, Elisabeth Mendes General Manager Hotel Carlton Lyon MGallery by Sofitel

Madam S. A. Families - 18/02/2019 AccorHotels certified review

it was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Madame S., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Carlton Lyon - MGallery by Sofitel ! C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction et votre grande fidélité à notre établissement sont les plus belles récompenses pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame S., en l’expression de nos sentiments les meilleurs Elisabeth Mendes Directrice Générale

Emma Couples - 12/02/2019 AccorHotels certified review
« Wonderful hotel with exceptional staff. Pmn »

I selected the hotel based on the location and was very pleased with how close it was to many of Lyon’s historic places to see. The check in staff were exceptional and always happy to help. They were very knowledgeable about the history of the hotel as well. The bed was very comfortable and the room was of a very good size with doors opening to a balcony so the aircon could be switched off. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

Gregory Business - 11/02/2019 AccorHotels certified review
« Pleasant hotel in an excellent location »

Very good experience overall. Great personnel and excellent service. Very nicely styled interiors. Would be nice to have a desk light for working at the hotel room in the evening (it was rather dark in the room). The breakfast room was too tight on the day when the hotel was full, but nice and quiet on the following day.

Family - 08/02/2019 TripAdvisor review
« A wonderful room hotel »

We stayed In the Oliver Martin room and it was wonderful. The room is beautifully decorated and furnished in red and has a balcony. It faces into the town square but the windows have double glazing, so very quiet. The bed is large and very comfortable. The breakfast selection was the best yet for all the Accor Hotels so far, with a lot of choice especially with local produce. Manon the receptionist was amazing and one of the most helpful and kindest amd did everything to make our stay perfect. The hotel is very classic chic and has the wow factor, but does not have a restaurant but does have a Salon de Thé and room service. The lift is the old iron type with a seat and worth taking but can be a queue as a little slow. I really love this hotel but have one slight moan in that all Accor suites we stay in they provide us with a free drink minibar however this one just gave a bottle of water a day. I wish that there was consistency with all Accor Hotels. This hotel is very central and near to all tourist attractions. Thank you for a lovely stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you so much fgor your nice review, Manon was so thrilled about your expêrience ! We're glad to see that you enjoyed your stay with us ! We look forward to seeinig you, Regards, Elisabeth Mendes General Manager Hotel Carlton Lyon MGallery By Sofitel

Per-inge K. Business - 05/02/2019 AccorHotels certified review
« Evry stay beats the last »

Just fantastic

Gabriel D. Friends - 04/02/2019 AccorHotels certified review
« Pleasant and sofisticated »

It was really short but enjoyable. The receptionist helped us to book a place for dinner, most places were booked, since was Sunday. The room was comfortable, but the beds were tiny. It was a great experience.

Greg Couples - 01/02/2019 AccorHotels certified review
« Good »

Everything was great but out room noise was horrible. Room 123 should be sound proofed against the stairs. Every morning at 4am we were woken because of the loud laundry delivery. I call front desk but no concessions were offered. Not good for a $350 euro a night hotel.

Kiria K. Families - 24/01/2019 AccorHotels certified review
« Fantaatic »

Friendly staff, very welcoming and super helpful. Best hotel we have stayed at while traveling for 4 weeks in France

We Business - 21/01/2019 AccorHotels certified review
« Excellent service »

Hotel staff was helpful and friendly. My room was clean and comfortable. Very good breakfast. Overall, my stay was very enjoyable.

Stefanie K. Couples - 21/01/2019 AccorHotels certified review
« Chic cocoon in city centre »

It was a pleasure to stay at the Carlton again. The staff are delightful, helpful and professional. The room was made available earlier to accommodate our early arrival in Lyon and we were grateful for that. The rooms are lovely and we liked having a balcony: chic, clean, cosy, with great bathrooms. The bed was so comfortable that we slept like babies and were completely refreshed to explore Lyon. The location is wonderful. My only request would be black tea or Earl Grey tea in the tea/coffee selection. This is a personal preference only. We loved our stay.

Business - 20/01/2019 TripAdvisor review
« Very good hotel but on the expensive side »

Well appointed rooms. Confortable beds. Very good breakfast. Very good service at the front desk and excellent breakfast. A bit too expensive for what it offers. The location is great. Overall a very good hotel.

Friends getaway - 18/01/2019 TripAdvisor review
« Carlton Lyon »

Had 3 nights at this hotel on a bed and breakfast basis. Our bedroom with bathroom was excellent and the staff prepared the room very well every day. The breakfast provides a good range of food and the staff ensured that you were looked after. A good hotel location to explore the city.

Tomas Business - 17/01/2019 AccorHotels certified review

Stayed at the hotel for multiple times and it never failed. This time, finally with an upgrade :).

Anonymous Friends - 30/12/2018 AccorHotels certified review
« Wonderful! »

The front desk was extremely helpful and the hotel is beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gretchen H., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon - MGallery by Sofitel

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