Hotel - Hôtel Carlton Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Carlton Lyon - MGallery by Sofitel

4.5/5 1,560 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 155.00 EUR Non member rate
From 147.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Private outdoor parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Babysitting on request  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.7/5 AccorHotels Rating 3,390 reviews

Our guest reviews for Hôtel Carlton Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,560 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rob Couples - 10/07/2018 AccorHotels certified review
« Nice property in a good location »

The room was cozy as are many European hotel rooms. Very comfortable beds and good air conditioning. The bathroom was roomy enough. The hotel decor was well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Walking in my 25 years memory »

in 1993 I made a visit to the City of Lyon and stayed in this hotel, both hotel and city were so memorable that I wanted to share this experience with my wife, fast forward 25 years we visited again and the experience did not disappoint. so thank you for the amazing experience and hopefully we do not need to wait 25 more years to return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georges B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel after a 25 year stay ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

W. Families - 09/07/2018 AccorHotels certified review
« Great »

Very nice. Staff helpful and nice. Had upgraded us before we arrived which was much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard W., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

David L. Couples - 05/07/2018 AccorHotels certified review
« David L. »

The staff were courteous, friendly and extremely helpful. The room facilities were very good; the common parts attractive and well maintained and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

C. Couples - 02/07/2018 AccorHotels certified review
« very nice staff »

people very closed to customers and hotel very well located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel C., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Debbie Couples - 28/06/2018 AccorHotels certified review
« What a terrific stay - and top-notch staff »

The hotel exceeded all expectations. Large, comfortable room (with double-balcony) in a great location. The staff was the best -- friendly, helpful, and made us want to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert M., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

George W. Couples - 27/06/2018 AccorHotels certified review
« Almost perfect »

Staff very good and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear George W., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Solo B. T. Business - 27/06/2018 AccorHotels certified review
« Great location with willing staff and clean room »

Everyone in the hotel was very helpful and courteous. Room was clean and comfortable. Location is central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yukiko s., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Baruch Couples - 25/06/2018 AccorHotels certified review
« Excellent service, great room and location »

We enjoyed very much your service, the breakfasts and your welcoming and supportive attitute.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baruch M., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Martin C. Solo - 24/06/2018 AccorHotels certified review
« Perfect location for exploring this lovely City. »

Very comfortable hotel, not too big. Helpful and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin C., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Francesca Families - 19/06/2018 AccorHotels certified review
« Great place to stay! »

We had a great time in Lyon. The hotel was perfect, very comfortable beds, quiet, great central position, fantastic breakfast and last but not least the staff was really kind and helpful. I loved also little extra touches, like the view from our room and the spa soap and hand / body lotion, the beautiful elevator, etc. We will definitely go back to this hotel for our next stay in Lyon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesca A., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Kd Friends - 13/06/2018 AccorHotels certified review
« Beautifully renovated hotel in the centre of Lyon »

Very hospitable, friendly, helpful staff. The hotel has all the modern amenities while keeping its historic charm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karina D., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Jane Couples - 13/06/2018 AccorHotels certified review
« Fabulous city centre hotel »

Excellent location and beautifully classy hotel. Rooms were well appointed and beds extremely comfortable. Staff were friendly without being intrusive. Would recommend this hotel if you want a special hotel in the centre of Lyon. Some great restaurants within a 10 minute walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane G., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Norm C. Friends - 11/06/2018 AccorHotels certified review
« Great location with fantastic staff »

We stayed on after an APT cruise and really enjoyed Lyon. The hotel room and the service from the staff exceeded our expectations. The only area for improvement is to provide a wider range of options for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norm C., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I have noticed your remark regarding breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Peter Couples - 10/06/2018 AccorHotels certified review
« Fantastic place, great staff. »

Fantastic place, great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Ron F. Friends - 10/06/2018 AccorHotels certified review
« An excellent hotel and a brilliant stay in Lyon »

From first to last staff were welcoming and attentive; the only slightly negative experience was the dining room for breakfast which was somewhat cramped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald Anthony F., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I have noticed your remak regarding the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Jim B. Couples - 10/06/2018 AccorHotels certified review
« A great spot »

Perfect check in, very nice room, great space, great staff, spotless housekeeping. Great location. Quiet, good wifi and air cond. Breakfast ok, not as five star level as everything else was. All in all quite pleasant and I'd stay there again, no question.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Ramesh N. Couples - 08/06/2018 AccorHotels certified review
« Good for a short stay »

Quiet well located hotel. Easy check in with friendly and helpful front desk staff. Quaint elevator, clean colourful interiors. Spa was closed, and the lobby was virtually non existent. Room was adequate though there was only one chair in the room .., so one of us had to sit on the bed .! En suite was small but the rainforest shower was superb. Breakfast room was small and the buffet spread was good. A nice but overpriced stay for the facilities on offer .

Anonymous Friends - 05/06/2018 AccorHotels certified review
« Nice enough. »

I find it really an inconvenience having to use a room key to keep the lights on in the room. Also, we were very put out that the city turned off the hot water for one of the days we were there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malia H., Thank you for taking the time to tell us about your experience at the Hôtel Carlton Lyon - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence regarding the pillows and the other details mentionned on your comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Péron General Manager

Angela S. Business - 05/06/2018 AccorHotels certified review
« Great location, friendly staff!! »

Super comfortable stay. The staff were helpful in every need. Location is great in the center of everything. Would definitely stay here again next time I visit Lyon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu W., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 155.00 EUR Non member rate
From 147.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates