Hotel - Hôtel Carlton Lyon - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel Carlton Lyon - MGallery by Sofitel

4.5/5 1,591 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Private outdoor parking (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Babysitting on request  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,490 reviews

Our guest reviews for Hôtel Carlton Lyon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,591 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Srhiannonoc Couples - 08/08/2018 AccorHotels certified review
« Very comfortable stay »

Check was efficient Staff very friendly Bed and mattress very comfortable Shower plumbing excellent but need much better lighting for putting on makeup/shaving in bathroom Need more lights in room also. Hallways dark Breakfast was excellent Very appreciative of air conditioning during summer heat wave

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott Joseph O., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Thierry Families - 07/08/2018 AccorHotels certified review
« Perfect Location ! »

Nice retro hotel in the perfect location to enjoy Lyon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thierry H., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Eb S. Friends - 07/08/2018 AccorHotels certified review
« 5 Star Service »

We were in France on our first visit to the country and Lyon for a wedding. The service at Hotel Carlton was topnotch from check-in, to room service, bartenders, and check-out. Everything we needed they provided right away. The hotel front desk staff were extremely helpful in providing suggestions and directions to activities all over. The hotel is literally 2 blocks from the Metro station. And is located in the center of a shopping district so there are plenty of restaurants, shops, stores, groceries, and bars in walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebonee S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Gordon C. Couples - 05/08/2018 AccorHotels certified review
« Friendly, efficient and an attractive room »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon C., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Mdl Families - 03/08/2018 AccorHotels certified review
« Modern design room with warm service »

Excellent, though it was only an one-night stay, but overall experience is good and will stay again for the next visit to Lyon.

Robert B. Couples - 03/08/2018 AccorHotels certified review
« Best Hotel »

Best Hotel Best Location Best Staff What more can you wish for!!!!

Laith Couples - 03/08/2018 AccorHotels certified review
« Beautiful short stay »

Charming service, thoughtfully designed and peaceful rooms. And extremely well located!

Patrick Couples - 01/08/2018 AccorHotels certified review
« Our stay was almost superb. »

Normally I would not do this and let me say that France and it's people are nothing short of absolutely wonderful and accommodating beyond measure. It pains me terribly to report that in my two week visit to France this summer that the only negative experience I had was when the bar tender at the Carlton Hotel treated my wife and I with the utmost disdain. She rolled her eyes at us several times and made us feel incredibly unwelcome and all we did was show up and order a couple of drinks. Whatever we did to upset her I abusolutely wish we could take it back, it was a horribly uncomfortable experience. It was hurtful and I'm truly sorry we went to the bar that night. I realize that Americans can sometimes be arogant. I am very cognizant of this and because I was born in Spain I work really hard to not portray any sort of presumptuous or demanding behavior wherever I travel. Please let her know that the next time we visit Lyon we will stay somewhere else in order to not offend her with our presence. The rest of the staff was incredibly gracious and helpful and the room, facility and location could not have been more perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick F., Thank you for taking the time to tell us about your experience at the Hôtel Carlton Lyon - MGallery by Sofitel. I am sorry that your experience did not meet your expectations at the bar, please allow me to express my sincerest apologies and it does not reflect what our customers experienced. However I thank you very much for mentioning the quality of our entire staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your next visit I will offer you an upgrade in our Carlton rooms and drinks and the Bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Péron General Manager

Mrs H. U. Couples - 31/07/2018 AccorHotels certified review
« Great staff and beautiful rooms »

We absolutely loved staying at the Carlton Lyon - MGallery. The staff was very helpful, even before we arrived, via email. I asked for a room with a view, as we were celebrating an anniversary and, on arrival, were given a great room, with a lovely balcony on the square. A big and comfy bed, a versatile shower and fluffy robes added to the good experience. The service throughout was impeccable. The only thing I would change would be the coffee making facilities in the room. Instant coffee is not great and I'd expect a better coffee experience from a hotel of this calibre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haifa U., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Gary W. Couples - 30/07/2018 AccorHotels certified review
« An excellent, quirky and friendly experience »

A good overnight stay. Centrally located, recently refurbished, pleasantly staffed. Good cocktails (if slightly overpriced) and if you can get the breakfast included as part of a deal, do so - it's varied and very good. My only complaint would be the rather weak air-conditioning. No matter how low I dropped the dial, the system refused to respond with anything resembling cold air. This may not always be a problem, but when it's 37 degrees outside, it makes sleeping less comfortable than it should be.

Anonymous Couples - 29/07/2018 AccorHotels certified review
« excellent »

very welcoming warm and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ademunyiwa B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I take care of your remark regarding housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Robert A. S. Business - 27/07/2018 AccorHotels certified review
« Great location with a pleasant staff, nice accommodations with proper amenities. »

we had two rooms, one room (212) had terrible air conditioning-very uncomfortable- the other (214) was just adequate.

Anonymous Business - 25/07/2018 AccorHotels certified review
« Not good »

Not a good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you for taking the time to tell us about your experience at the Hôtel Carlton Lyon - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you give us more details about what went wrong ? We always look forward to improve We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Péron General Manager Hotel Carlton Lyon MGallery by Sofitel

Tomas Friends - 25/07/2018 AccorHotels certified review
« Incredible Hotel, Location, Staff & Room comfort »

My travel companion made the reservation and we were ecstatic with the price and upon arriving the staff and the rooms were up to par. We enjoyed our stay and the staff for were a delight. I would recommend this hotel to everyone and I will definitely come back to Lyon and the Hotel Carlton Lyon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomas S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Abu Couples - 23/07/2018 AccorHotels certified review
« Brilliant. Had a pleasurable experience with all your staff. »

very, very comfortable and absolutely relaxing. great position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abubaker V., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Al Friends - 22/07/2018 AccorHotels certified review
« Great Location »

Very nice hotel in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allen G., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Jerome M. Families - 22/07/2018 AccorHotels certified review
« Hotel was fine but I was booked a taxi to the tra9n station by hotel and very bad experience »

I asked concierge to book us a taxi to the train station. The taxi over charged us and dropped us 200 mfr0m the station. Very poor service

David B. Couples - 19/07/2018 AccorHotels certified review
« Excellent once more »

A repeat visit from January 2017. The experience was again excellent. Staff super friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Anonymous Business - 14/07/2018 AccorHotels certified review
« Very well located and comfortable »

Professional and efficient service Rooms are quite small but convenient and clean Breakfast is ok Elevator is nice but slow and not convenient Parking can be an issue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic R., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

Rob Couples - 10/07/2018 AccorHotels certified review
« Nice property in a good location »

The room was cozy as are many European hotel rooms. Very comfortable beds and good air conditioning. The bathroom was roomy enough. The hotel decor was well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel

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