Hotel - ibis Zurich City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Zurich City West Hotel

4.0/5 1,104 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 20  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Currency exchange

Leisure and activities

  • Outdoor playground for children
  • Football  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
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Hotel location

Our rooms

  • 155 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 3,100 reviews

Our guest reviews for ibis Zurich City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,104 reviews
Ag Friends - 11/01/2019 AccorHotels certified review
« Good »

It was a very nice experience staying with Ibis, however, we just feel that there are not enough breakfast choices, and when we got there, they didn't refill the food tray even though its empty

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your time to give us a feedback. We are glad you enjoyed your time at the ibis. It was very helpful you wrote down your experience at the breakfast buffet. I will talk to our restaurant staff to make sure the refill works better in the future. Is there a personal wish you could pass on to me for the buffet? What would be advice to make the range more interesting? Let me know. Warm regards, Sandra Scherer, Front Office Supervisor

Anonymous Couples - 10/01/2019 AccorHotels certified review
« Totally disappointed »

There is no water Boiler can be borrowed, I believe it is the essential equipment which must be provided in every room, especially it is Winter time. I need to go to Cafe Bar every time when I need just little hot water. The reception showed with impolite attitude when I asked for hot water. There is also not enough tower to be provided.

Anonymous Families - 10/01/2019 AccorHotels certified review
« Good budget hotel »

Clean , friendly helpful staff good access to city and airport reasonable priced breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Thank you a lot for your feedback. We appreciate your detailled review. It was a pleasure to read you were happy with the cleanliness of the hotel and our helpful staff. As you pointed it out: the location is definitely an aspect we are proud of too, as you are in the city centre within a few minutes and we do even have a direct train connection to the airport. It was a pleasure hosting you and we hope you will come back. Warm regards, Sandra Scherer, Front Office Supervisor

Anonymous Business - 07/01/2019 AccorHotels certified review
« good »

nothing special, all went ok, room was quite, clima ok, breakfast as well.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your concise feedback. We appreciate your summary and are happy to see you enjoyed your stay. Next time we hope to make your visit special.... looking forward to your next stay. All the best, Sandra Scherer, Front Office Supervisor

Aurora K. Couples - 06/01/2019 AccorHotels certified review
« Fantastic »

Friendly and very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot for your kind words. Your review is much appreciated and I would like to thank you in the name of my team. We are looking forward to host you again when you visit Switzerland next time. All the best, Sandra Scherer, Front Office Supervisor

Alicia G. Families - 06/01/2019 AccorHotels certified review
« Miss Alicia G. »

We had booked a room for three and were upgraded when we arrived to two doubles with an adjoining door which was a nice surprise. The rooms themselves were tidy, spacious and comfortable for our short stay and the location was great. The girl who checked us in was so lovely also!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia, thank you very much for your detailled review. It is a pleasure to read you had a short but brilliant stopover in Zurich and were happy with the combined rooms. We hope to host you soon again when you come to Switzerland. All the best and warm regards, Sandra Scherer, Front Office Supervisor

Louise D. Friends - 05/01/2019 AccorHotels certified review
« Great place - super location »

Helpful staff / comfortable accomodation

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your concise and positive feedback. Your review is much appreciated. I will pass it on to my team and I will take note of your advices regarding plugs and temperature. We hope to host you soon again. Warm regards, Sandra Scherer, Front Office Supervisor

Maria Friends - 31/12/2018 AccorHotels certified review
« Staffs are amazing! »

Excellent customer service. We will definite stay again wiht Ibis in ournext visit in Zurich! Thank you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, I am so glad to hear that our team has participated in making your stay with us pleasant. We are looking forward to your next visit at the ibis Zürich City West. Yours sincerely, S. Janet General Manager

Ali T. O. Business - 27/12/2018 AccorHotels certified review
« Business »

Very comfortable room and excellent location. Staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Your feedback is very much appreciated and we thank you for your positive conclusion. It is a pleasure to see you had a good stay with us and your business trip was hopefully as sucessful as the choice, too. We are really looking forward to host you in the near future again. Yours sincerely, Sandra Scherer, Front Office Supervisor

Eric Families - 25/12/2018 AccorHotels certified review
« Superb! »

Friendly and helpful staff, convenient location, good and clean rooms,

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot for your superb feedback. We are delighted you had a great stay with us. Please visit us in the next year again when your holiday brings you back to Switzerland. Warm regards from the Front Office Team and Sandra Scherer, Front Office Supervisor

Iain Business - 24/12/2018 AccorHotels certified review
« All the staff were very helpful »

Business like and I had no problems at all during my business trip. The hotel was very clean and it was great that I could get a bit of breakfast at 05:15 before I drove to the airport. I will happily come back again as the location is also pretty good and I found it easy to drive to and from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot for your kind review. It is a pleasure to read you had a good time with us and were happy with the location and the interior itself. We hope you come back next year and wish you all the best, Sandra Scherer, Front Office Supervisor

Sashko R. Business - 23/12/2018 AccorHotels certified review
« Comfort room, very good breakfast, access to tram. »

Comfort room, very good breakfast, immediately access to tram. Very pleasant reception. They borrowed me for free a plug to Swiss electricity.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the time to write us a review. It was a pleasure to read all the advantages of your stay with us. I will pass your feedback on to my team. We hope to host you soon in the near future and wish you all the best and a happy new year! Best regards, Sandra Scherer, Front Office Supervisor

Jeroen V. Business - 20/12/2018 AccorHotels certified review
« Nice hotel with friendly staff and clean rooms, ideal for a short stay. »

Friendly welcome at the reception desk. Room was small but fitted the need just to sleep. Electricity sockets were hexagonal which prevented me from uploading my laptop as this has a round plug. The breakfast was nice but I would change supplier of the little breads. They were very dry and hard and hence not to enjoyable for eating in the morning.

Ib Couples - 18/12/2018 AccorHotels certified review
« Great value great service »

Clean, comfortable and warm, with an equally warm welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the great feedback you wrote us. Your warm words are much appreciated. Our team and I hope you visit us soon again and are looking forward to welcome you at the ibis Zurich City West. Happy new year - Sandra Scherer, Front Office Supervisor

L. Business - 11/12/2018 AccorHotels certified review
« Great as usual »

The Ibis delivers service to the point. The Staff is beyond welcoming and friendly. The rooms are clean. Also the Ibis Kirche Concept satisfies. I will come again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your great detailled feedback. We try to provide a service with high standard with the tools we have and are glad, you were satisfied. We would appreciate if you are visiting us soon again and wish you all the best for you - Regards from the team and me, Sandra Scherer, Front Office Supervisor

Ak Business - 10/12/2018 AccorHotels certified review
« great location and great service »

the staff is very friendly and helpful. The location is great. nearby a tram station and the technopark

Our hotel has responded to the review
Our hotel has responded to the review

Your feedback is much appreciated, thanks a lot for writing a review. We are very pleased you had a great time in Zurich and enjoyed your stay at our hotel. I will pass the feedback on to our team and share your comment. We are looking forward to host you soon again. Best regards from Zurich West, Sandra Scherer, Front Office Supervisor

David L. Business - 08/12/2018 AccorHotels certified review
« This hotel is not up to its name »

I thought at least ibis is better than ibis budget. There is no iron board on the floor. The breakfast is really poor for the price that I paid. If it was like this, I should have been booked for ibis budget

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for having taken the time to fill in our survey. I am deeply sorry to read however that you were not entirely satisfied with your stay with us. With regards to the ironing board, we do have one available for our guests on the ground floor. Feel free to ask our team for it. I am sorry to hear that our brekfast did not meet your expectations. I seem to understand that you were not satisfied with the selection of products that we had. Is there anything that you feel should absolutely be on offer on our buffet? Feel free to give us some suggestions (by simply replying to our email). We try our best to better meet our guest expectations so such feedback is always helpful to us. Thank you very much in advance. We would love to get another chance to welcome you in our hotel. Yours sincerely, S. Janet General Manager

Francisco L. Solo - 04/12/2018 AccorHotels certified review
« Nice location »

Nice hotel conveniently located

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot for your concise feedback. Your words are much appreciated. It is a pleasure to read you were happy with our location and satisfied with the hotel. We are looking forward to host you again when you travel to Switzerland in the near future. All the best, Sandra Scherer, Front Office Supervisor

Mc Couples - 04/12/2018 AccorHotels certified review
« Not listened to by the staff, unorganized, not so clean bathroom »

We paid for a late checkout and asked if the service was registered once first arrived at the desk. The young receptionist said it was confirmed till 6PM. The next day, at 11PM personnel started knocking something like three times at the door (we left the "please do not disturb sign" on the handle since me and my wife had a night out). A woman with a board in hand entered without hesitation in the room and left not even saying sorry. Cleaning women didn't had the whole thing signed on their schedule. There was the same guy at the desk that barely listened to us when got out to dinner. As soon as we came back to the hotel (5PM) we found the magnetic cards disabled and the same guy as above just smirked and enabled the cards again. We left just with a goodbye from another young receptionist that seemed uninterested. We knew it's not a 5 stars hotel but at least let people sleep when they need to. Also: there was hair from previous guests here and there in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for having taken the time to fill in our survey and for having shared here your impressions. I cannot apologize enough for this very disappointing experience. This does not correspond to the level of service that we are used to provide in our hotel. I checked your reservation and indeed the 6 PM check out time was clearly indicated. You should not have had any disturbance up to that time, especially considering the fact that you had the "do not disturb" sign on your door. The whole situation will be reviewed with our reception and housekeeping team. Please allow me to present you once again my apologies. I am convinced that we can do much better so feel free to contact me should you come back to Zurich (by simply replying to this email). I would like to make sure that we provide you with a complete hassle-free experience. Yours sincerely, S. Janet General Manager

Dr. G. M. Business - 03/12/2018 AccorHotels certified review
« Nice experience »

We enjoyed Hospitality We enjoyed breakfast too

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot for your feedback and staying at the ibis Zurich City West. Your words about the nice experience are much appreciated. Do you have a wish regarding the range at the breakfast or what would you ask for to improve the quality of our buffet? I am looking forward to your ideas. Regards, Sandra Scherer, Front Office Supervisor

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