Hotel - ibis Zurich City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Zurich City West Hotel

4.0/5 1,083 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • pets allowed 20  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Currency exchange

Leisure and activities

  • Outdoor playground for children
  • Football  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
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Hotel location

Our rooms

  • 155 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,890 reviews

Our guest reviews for ibis Zurich City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,083 reviews
Cristian Business - 07/11/2018 AccorHotels certified review
« Good value »

Good although I was disappointed of some small issue with shower. I was not able to have the shower set as I wanted because no matter how much i tightened it would not stay firm.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot for your time to share your feedback with us. I do apologize for the shower in your room not being able to stay fixed. It is important to pass this message on to our maintenance team and I promise to do so. Apart from that your stay at ibis Zurich City West was to your satisfaction and we are very happy about that. We're looking forward to welcoming you again! Kind regards, Sandra Scherer, Front Office Supervisor

Aneta Business - 04/11/2018 AccorHotels certified review
« Good customer service »

The customer service was good but I felt that the hotel was a bit outdated. Having been working at Ibis myself and stayed at many in the past, I though that the receptionists weren’t looking up to standards, they haven’t have any uniforms and we’re looking a bit scruffy. The room was clean tough and the housekeeping was very polite saying good morning! Overall good experience, I would just equipped the staff with new uniforms and set the policy.

Alex N. Business - 26/10/2018 AccorHotels certified review
« Mr »

The experience was great. The hotel staff were always willing to assist and offer direction.

Comfortable, F. &. G. V. Business - 22/10/2018 AccorHotels certified review

Unlike many modern 2-star hotels, the single room I had was large enough that I didn't feel cramped and could do stretching and yoga exercises. The decor is simple and clean à la Ikea. Lots of electric outlets, which helps if you need to charge multiple devices. Good range of TV channels available. Room as quiet. Only things missing were a tea kettle and an iron, though I didn't require either. The concierge on duty was very friendly and helpful with directions and advice. I like the fact that the hotel is just a 2-block walk from a tram stop.

Hanh P. Friends - 22/10/2018 AccorHotels certified review
« Good location & good hotel »

Good service and good hotel

Tl Solo - 20/10/2018 AccorHotels certified review
« close to venue, clean »

check in was a bit clunky as they didn't receive my request for an early check-in and said i'd have to pay 20 or 30 francs. then after waiting for a bit i was given a twin room (not double) and said i could check in early. but the most surprising thing was that the price given on the website when i booked was different from the price i paid at the end! this is absolutely absurd!!!!

Heikki O. Business - 18/10/2018 AccorHotels certified review
« Convenient stay, clean room, decent price, enjoyable breakfast. »

Convenient stay, clean room, decent price, enjoyable breakfast. My room was close to the elevator, so a it noisy in the evening, but overnight was peaceful.

Steve Couples - 17/10/2018 AccorHotels certified review
« Let down by lack of power points »

This hotel was a typical Ibis, clean, well located, good facilities and very good staff. However it was let down by one incredible lack of foresight on behalf of the room designer. That is all the power points are in one triangular chunk. - They are not near the bed, so cannot charge a mobile while you are asleep and have it on the bedside table. - If used with the free conversion adaptor which the staff lent us, only one adaptor can be plugged in. - As a couple we travel with five devices needing to be charged - a mobile phone each, a laptop, an ipad, and a data dongle. Please add more power points located separately or when lending conversion adaptors add an extension cord so that more than one can be used at once.

Raul Business - 17/10/2018 AccorHotels certified review
« Room too hot, poor facilities. »

I couldn't sleep as the room.was too hot, if I opened the window it was too noisy and the Aircon didn't seem to work. Additionally the window is so small and it takes too long to.draw the blinds up. I went to the Sheraton in the morning and didn't use the next 3 nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul, Thank you very much for having taken the time to share here your impressions with us although I am deeply sorry to read that you were not entirely satisfied with the room you stayed in. Allow me to present you my apologies for this somehow disappointing experience. I am sorry as well to hear that the temperature in the room was not up to expectations. I will share your comment with our technical team to check if any reparations are required. Thank you nonetheless for your comment. Such feedback can definitely help us work on improving our guest satisfaction. Thank you once again. Yours sincerely, S. Janet General Manager

A.t. Couples - 16/10/2018 AccorHotels certified review
« Short weekend in Zürich »

This was not the 1st time for me at the hotel. The receptionists were great and very nice. The room is essential but confy. The location is just one minute walking away from tram stop. All good!

Vinny Families - 13/10/2018 AccorHotels certified review
« Nice pleasant stay »

Check-in was great. Rooms were nice.

Chris M. Couples - 13/10/2018 AccorHotels certified review
« Happy helpful people see above »

See above

Chris Solo - 12/10/2018 AccorHotels certified review
« Nice stay. Convenient location »

Enjoyed my stay.

Peter Solo - 09/10/2018 AccorHotels certified review
« One night »

Overall a good experience. Parking is expensive and I found the directions to the hotel unclear; directions should be clearer. I had checked in on-line but had to wait at the reception behind several people before I was checked-in at reception which was annoying; the bad parking experience and check-in was not a good start! The receptions host was very kind and helpful and offered me some free parking and a welcome drink. The room was fine but with very few electrical sockets.

Deanne Couples - 07/10/2018 AccorHotels certified review

Had to change rooms as the smell of cigarette smoke in our room was disgusting! Staff were happy to assist but spoilt our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M. Thank you for taking the time to tell us about your experience at the ibis Zurich City West. I am very sorry to learn of your disappointment and that the standard of service regarding your room you received on this occasion fell below your expectations, please accept our deepest apologies for all inconvenience and discomfort this has caused you. Please be assured that your comment has been reviewed to avoid the same occurrence in the future as the comfort of our guests is of utmost importance to us. It is always a pleasure to receive positive feedback regarding our staff. I will share your comments with our team. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, Orsolya Tobias, Assisntant Manager

Colin R. Couples - 03/10/2018 AccorHotels certified review
« nice facility, customer service lets it down »

great room, good location, great front staff let down by bar and resteraunt staff.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning and thank you very much for sharing your impressions here. I am deeply sorry to see that the service provided by our restaurant and bar team was not up to your expectations. Would you be able to provide me with some further details (by simply replying to this email)? This is important feedback to me and I would be grateful to receive some more information as to what went wrong while you were staying with us. Thank you very much in advance. Yours sincerely, S. Janet General Manager

Chris Business - 03/10/2018 AccorHotels certified review
« Satisfied »

Wish was able to experience more however due to work pressures spent most of my time working through the night.

Tom R. Solo - 02/10/2018 AccorHotels certified review
« Customer Service to the Max »

The young lady who checked me in at apprx 8:30 AM last Saturday went above and beyond on providing excellent customer service and made my stay particularly enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you so much for your kind word which I have of course shared with the person who was working on that day. I am glad you have enjoyed staying with us. We are looking forward to your next visit. Yours sincerely, S. Janet General Manager

Anonymous Friends - 01/10/2018 AccorHotels certified review
« Very satisfied »

Excellent, friendly, efficient service

Renata Families - 25/09/2018 AccorHotels certified review
« Not good »

during the checkin, the receptionist didn’t give the information that before I leave I would have to validate my car ticket, she was asking for more money than should for the parking. The room was for 3 persons and there were just 2 towels, when I call the reception, they have nobody to deliver you the towel, my mother had to go down to pick it up. I really don’t recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renata, Thank you very much for filling in our survey and for sharing your impressions here although I am deeply sorry to see that there has been some misunderstanding about the parking. Our parking price is standard and is of 23 CHF per night. I am very surprised at your comment. However I will take the time to clarify this with our front desk team. As far as I can see from your invoice no extra charge was paid by you with that regards. Allow me to present you my apologies for this somehow disappointing experience in our hotel. However this is feedback that we will take on board and this will help us do even better. Yours sincerely, S. Janet

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