Hotel - ibis Zurich City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Zurich City West Hotel

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4.0/5 1,034 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 128.25 CHF Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 20  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Currency exchange

Leisure and activities

  • Outdoor playground for children
  • Football  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
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Hotel location

Our rooms

  • 155 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,370 reviews

Our guest reviews for ibis Zurich City West

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,034 reviews
AccorHotels certified review
Sheo G. Families - 14/04/2018
« Great overall experience »

We were a family of 7 who stayed for 1 night in 3 rooms. The rooms were neat and clean. The staff friendly and the check-in and out process was smooth.

AccorHotels certified review
Viveka Couples - 09/04/2018
« Very good »

Yes

AccorHotels certified review
Anonymous Couples - 03/04/2018
« Great hotel near transportation »

Stayed here for a few days while touring Zurich and found it an excellent base. The 4 and 8 tram lines are close (and take you into the town center at different points) and the train station is a 10 minute walk too. Staff speaks good English and always friendly and helpful. Breakfast (included in some room rates) was a buffet with a good selection. Would definitely stay here again if in Zurich.

Our hotel has responded to the review
Our hotel has responded to the review

I cannot thank you enough for this excellent review. I am delighted to hear that you enjoyed your stay with us. It has been a great pleasure for us to have you here and we are looking forward to welcome you again soon! S. Janet General Manager

AccorHotels certified review
Vladimir T. Business - 29/03/2018
« Good night sleep and nice breakfast »

Bed & breakfast - this was everything that I needed the hotel for :). I had business meetings for the whole two days and I used the hotel only to sleep and to eat a breakfast, and those two things were flawless. I came to the hotel early, before the indicated check-in time, but the frontdesk employees were so nice to find me a room which is already available and I was able to get in and to leave my bags before going to my workplace. A great plus for them! The room was next to the elevator, but it wasn't loud at all. The window was looking on the street, but the sound insulation is absolutely fantastic so it didn't present any problem for me. For the breakfast there is a large variety of food - both sweet and salty things. There is also a coffee machine (free of charge) and a selection of teas. The breakfast is buffet-based, all you can eat. Perfect for the start of a busy day :) This was a business trip and my company chose a hotel, but if I could choose I would definitely come back again for my next trip in August. Thank you, Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your detailed review following your stay with us. I am very happy to hear that both our room and our breakfast offer have met your expectations. We are looking forward to welcome you again in August, Yours sincerely, S. Janet General Manager

AccorHotels certified review
Simon J. Business - 29/03/2018
« All Ibis's are good. This one is exceptional. »

Very helpful staff, comfortable and clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon J., Thank you so much for this extremely positive review. It has been a great pleasure for us to welcome you and I am glad to hear that our team has participated in making your stay with us pleasant. Looking forward to your next visit, S. Janet General Manager

AccorHotels certified review
Anonymous Couples - 28/03/2018
« Slightly Overpriced »

The location is ok, kind of far off from other things. The room was simple and nice. I wasn't expecting a lot for the price - but I also may have expected it be a cheaper rate for being so simple. Room was clean. Toilet paper was very very hard and uncomfortable. The towels were super thin, small, and scratchy. The soap was a bit drying. The hangers were too small for my coat.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for having taken the time to share your impressions here, especially with regards to the amenities and toiletries of our bathroom. This is useful feedback to us. With regards to our prices, they tend to vary according to the demand. This being said, the sooner you book, the best chance you have to benefit from promotional rates. Thank you once again and I hope you will give us the opportunity to welcome you once again in our hotel. Yours sincerely, S. Janet General Manager

AccorHotels certified review
Megan Couples - 26/03/2018
« Affordable hotel in Zurich »

Good location and affordable price in Zurich. Tram stop to city center and airport is just around the corner. Room was nice and clean but lacked outlets. No power outlets in the bathroom or near the other mirror for hair straightener.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Thank you very much for having filled in our survey. Please accept our apologies for the lack of power outlets in our rooms, we do regret it. I hope this did not prevent you from spending a comfortable stay with us. We are looking forward to welcome you very soon, Yours sincerely, S. Janet General Manager

AccorHotels certified review
Silvia S. Business - 25/03/2018
« worth the money. »

I have stayed at this property many times before. I am very satisfied with the service. Beds are very comfortable.

AccorHotels certified review
Anonymous Business - 24/03/2018
« COO Ardagh »

Very efficient

AccorHotels certified review
Frederico L. Couples - 23/03/2018
« slightly Disappointed »

I was a bit disappointed about few missing items in the room. I have stayed in another venue which also belongs to Ibis chain, and that time, I had the following items which were missing this time round: Safe, iron and Ironing board, bin basket in the room and mainly an under counter fridge . The internet connection was also playing up a lot, providing a very weak signal though. I will still keep on staying at Ibis Hotels in my upcoming trip but hopefully the room will have all these items described above.

AccorHotels certified review
Alison Families - 12/03/2018
« Friendly and welcoming stay at IBIS West Zurich »

Enjoyed our stay, very conveniently located to all the places we needed to be. Staff were great and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison, thank you for your kind words. I am delighted to hear that our team has participated in making your stay with us pleasant. We hope to welcome you soon again in our hotel. Yours sincerely, S. Janet General Manager

AccorHotels certified review
Oguz Couples - 12/03/2018
« Joyful Stay »

It was really nice, the staff is very helpful and friendly. The rooms, facilities are nice. Good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oguz Thank you for your review. It has been a real pleasure for us to welcome you here in our hotel and we hope to see you soon again in Zürich! S. Janet General Manager

AccorHotels certified review
Achim Business - 07/03/2018
« It was a painless, no frills stay. »

- very quick checkin (2nd stay) - forgot my toothbrush, reception unfortunately had none left - no green tea for breakfast, I survived but wonder why such a common tea option is not available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Dryer, Thank you for your feedback. You are entirely right and following your feedback, we purchased some green tea for our breakfast. We hope to welcome you soon again in our hotel. Yours sincerely, S. Janet General Manager

AccorHotels certified review
Paulo Couples - 03/03/2018
« Room needs reform »

Room needs a reform. There was a water leaking in the shower that flooded all the toilet. Towels are old and worn. Breakfast is poor for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo, Thank you very much for having taken the time to fill in our survey and to share some detailed impressions. This is indeed valuable feedback to us and I am grateful for that. First of all, allow me to present you my apologies for the discomfort that you faced in the bathroom. I have reported the situation immediately to our technical team in order to identify the reason of the water spreading in the bathroom. Thank you as well for having shared your impressions about our breakfast. We are currently working on a couple of adjustments with regards to our offer and we hope it will suit you better in the future. However, feel free to simply reply to this email to let me know about any suggestion that you might have. We are always keen on hearing what our guests expectations are with that regards. Thank you very much in advance and we hope we will get nonetheless the opportunity to welcome you once again in our hotel. Yours sincerely, S. Janet General Manager

AccorHotels certified review
Anonymous Couples - 26/02/2018
« Great Location and ambience »

Awesome staff and quick response time to any issues raised

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your kind words! It is good to hear that our team has participated in making your stay with us pleasant. See you soon in Zürich! S. Janet General Manager

AccorHotels certified review
Anonymous Business - 22/02/2018
« War ok »

...

AccorHotels certified review
Larry T. Business - 21/02/2018
« Okay »

Okay. Room was clean, breakfast options were good, staff was pleasant. As an American, there were a few issues - 1. Only one place to plug in for electricity, very inconvenient 2. Not all of the staff spoke English 3. Not all of the food & coffee selections were labeled at all, English or German

AccorHotels certified review
Lars T. Friends - 19/02/2018
« Good no-nonsense hotel »

Very smooth experience overall. Staff was very friendly and attentive. Finding a complimentary smartphone in the room that can be used for free calls (even international) and as a sightseeing assistant was a really nice and unexpected surprise. It was completely useless for me as I have my own smartphone with a contract that also covers Switzerland, but I see how this can be really useful for some guests. Two minor issues: 1. The room thermostat can not be set to a higher temperature than the default setting (20.5 °C). Lower settings are possible. Coincidentally, the button to lower the temperature works fine while the button to raise it only registers one in five or ten presses (probably because previous guests got frustrated trying to raise the temperature and tried pressing harder and harder). According to the reception staff, this restriction is intentional (for environmental purposes). I imagine the Accor management was having a brainstorming meeting and someone suggested “hey, let’s limit the heating in the rooms” and then this was implemented without spending any extra brain time on it, leading to unexpected results like the button issue described above and also situations where the cleaning staff opens the window to let some fresh air in and just leaves it open until the guests come back hours later (with freezing temperatures outside). I imagine that the heating did more work trying to maintain 20.5 °C during this time than it would have taken to heat the room to 22 °C for a few hours with the window closed. Maybe consider adding some kind of sign next to the room thermostat, offering some kind of override for guests who just need higher temperatures to be comfortable, and instructing the cleaning staff to do “Stosslüftung” when needed and always close the window when leaving a room. 2. It would really be nice to have more than one electrical outlet per room given that the year is 2018 and almost everyone has a bunch of electronic devices that need to be recharged overnight. (Extra bonus points for maybe including one Schuko outlet per room which would allow guests from almost all European countries to power their notebook computers without needing an adapter.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., I am glad you took the time to share such a detailed feedback with us. This is indeed valuable information to us and I am very grateful for it. I understand your whole point with regards to temperature in the room. I have shared it respectively with our maintenance and housekeeping team in order to see if there might have been a default in the device itself which might have prevented you from using it smoothly in order to bring the temperature up and of course to avoid as well having opened windows in a heated room. Allow me to present you my apologies for the discomfort and frustration that this might have caused you. I am glad to hear that nonetheless our team has participated in making your stay with us pleasant. We hope to welcome you soon again in the ibis Zürich City West. Yours sincerely, S. Janet General Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« Exelent »

Small Problems (tv) but great team at reception desk!

AccorHotels certified review
Krishnakumar R. P. Business - 07/02/2018
« Good experience »

It was great staying at IBIS.

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