Hotel - ibis Zurich City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Zurich City West Hotel

4.0/5 1,106 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 20  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Currency exchange

Leisure and activities

  • Outdoor playground for children
  • Football  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
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Hotel location

Our rooms

  • 155 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 3,186 reviews

Our guest reviews for ibis Zurich City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,106 reviews
Anonymous Couples - 12/02/2019 AccorHotels certified review
« Pleasant weekend »

The staff was very friendly and helpful. The breakfast was very good. The room was a good ratio price-quality for Zurich. The only downside was the shower. It lacked water pressure and the water whether was cold or super hot even with the tap in the same position. Other than that, I enjoyed staying at this hotel.

Anonymous Business - 11/02/2019 AccorHotels certified review
« Fine »

Very comfortable

M S. Business - 09/02/2019 AccorHotels certified review
« Good »

Good in general. Shower cabin leaks even when closed and watersb the floor.

K Business - 07/02/2019 AccorHotels certified review
« Good »

Front desk staff was kind

Ann Business - 06/02/2019 AccorHotels certified review
« very smooth »

easy going, friendly

Alice Families - 01/02/2019 AccorHotels certified review
« Very good service »

Good location, room facilities are very good and have everything we need

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot for your review. We appreciate your positive feedback and I will share it with my team. Your words help us to point out advantages for other guests in the future thank you for your assistance. We hope to host you soon again in the near future. Warm regards, Sandra Scherer, Front Office Supervisor

Oleksandr S. Business - 30/01/2019 AccorHotels certified review
« Getting worse »

Hello. When I was last time number is was: 1) Smoked, but smoking not allowed 2) Cleaners were hurrying from time to time - and not take care about walls in a bathroom. For example not understandable red blots on the wall. Or left undisclosed trash bag in the bathroom. Just thrown into the bucket. Thank you and have a nice day.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review. I am deeply sorry however that the level of cleanliness in your bathroom was not satisfactory. You are entirely right, this does not correspond to the level of service that we are used to provide to our guests. Be assured that the point will be addressed with our cleaning team to avoid any future occurrence. Allow me to present you my deepest apologies for the discomfort that this might have caused you. For a future stay, may I advise you to contact our reception team, who can assist you and can provide you with a solution to make your stay with us comfortable. Yours sincerely. S. Janet General Manager

Mariana Business - 29/01/2019 AccorHotels certified review
« Comfy »

Hotel is well located and has the needed facilities. Bathrooms could be improved, as well as room decoration.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariana, Thank you so much for your feedback. Thank you as well for having filled in our survey. We hope you had a pleasant time at the ibis Zurich City West and we look forward to see you soon again. Yours sincerely S. Janet General Manager

Timothy R. Couples - 29/01/2019 AccorHotels certified review
« Shame the restaurant closed »

Nice as usual. Clean room and great staff that go the extra mile to look after you. But to not have the restaurant open and to go next door to the sister company for a meal that was very good but more expensive I found a little pushy. The ibis restaurant always had a good choice at a fraction of the price.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your compliments. It is nice to see that you are one of our regular guests and that you enjoy our restaurant. I am taking the opportunity to mention that our restaurant remains open the whole week for lunch and dinner. Over the weekend, we recommend our guests to enjoy a meal at our sister hotel just next door. Thank you for having taken the time to fill in our survey and we are looking forward to your next visit at the ibis Zurich City West. Yours sincerely, S. Janet General Manager

Yasir Couples - 28/01/2019 AccorHotels certified review
« Not good Not bad »

Bad things: Rooms are quite small even 2 persons can't pass together. No tea maker Tv channels are limited and mostly European Only 1 power point Washroom has no hand showers. Good things: Location was close to the station and bus stop. Cleanliness is maintained. Building is modern. Reception staff was professional

Our hotel has responded to the review
Our hotel has responded to the review

Good morning and thank you very much for your review and for having taken the time to share your views about our hotel. I'm sorry to hear that the layout of our rooms did not entirely meet your expectations. For a future stay, feel free to get in touch with our reception team as we do have a couple of kettles that we are happy to put at the disposal of our guests. Thank you for your compliments about the cleanliness of our hotel and the professionalism of our team. It has been a great pleasure for us to welcome you and we hope to see you soon again. Yours sincerely, S. Janet General Manager

Dr S. Couples - 26/01/2019 AccorHotels certified review
« Price quality(150€ for 2*) not acceptable »

The stay was OK but the price is high for hotel and room with minimal services

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review and for having taken the time to fill in our survey. This is valuable feedback to us. For a future stay, feel free to check our internet website where you will be able to find some promotional rate should you book early enough. We hope to have the chance to welcome you again at the ibis Zurich City West. Yours sincerely, S. Janet General Manager

Alex Business - 26/01/2019 AccorHotels certified review
« Zurich »

Good. No complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you so much for your kind words. It feels good to hear that all went well while staying with us. We look forward to see you soon at the ibis Zurich City West. Yours sincerely, S. Janet General Manager

Anonymous Business - 24/01/2019 AccorHotels certified review
« Check in and Room all fine, trying to order food & drink and then paying for it wasn't great. »

satisfactory for a business hotel, but I felt like it was a huge inconvenience to order food and a drink as I arrived a bit late (21:30)

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, I am grateful that you took the time to fill in our satisfaction survey. Such feedback from our guests is always helpful to make us realize where we can do better. I am deeply sorry to hear that the service provided by our team at the restaurant was not satisfactory. The point will of course be discussed with the person working on that occasion. I am sorry that you had this impression of us. Thank you once again. I hope you will agree to give us another chance to welcome you at the ibis Zurich City West. Yours sincerely, S. Janet General Manager

Anonymous Business - 23/01/2019 AccorHotels certified review
« Premises a bit outdated »

Quite ok

Pablo L. Business - 22/01/2019 AccorHotels certified review

I not a person who complains a lot. Almost never indeed. Hotel was well alingned with your standards. But the ladys at the reception were talking REALLY loud around 22 p.m. they were behaiving like guests rather than employes. Everithing else perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening Thank you very much for your review and for having taken the time to share your impressions here. I am taking on board your feedback with regards to our reception team on the evening that you stayed with us and I will of course pass that on them. I am deeply sorry to hear that this might have caused you some inconvenience. Thank you as well for your compliments. It's good to hear that things were almost perfect! We hope to see you soon again. S. Janet General Manager

Cristian Solo - 21/01/2019 AccorHotels certified review
« City of trains »

I put this title because of the transport in Zurich, so useful to cover short-medium distances. The hotel location was perfect because of that, very close to Hardbrucke station and from there, 2 minutes to city centre. Beautiful hotel and excellent breakfast and smile from the girl in breakfast restaurant. Room at ibis standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R. We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is a pleasure to hear that you liked the location and our staff. I will share your comments with the smiling girl in our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Orsolya Tobias, Assistant Manager

Anonymous Business - 21/01/2019 AccorHotels certified review

Staff are really friendly and helpful! Cleaners even put my toothbrush and toothpaste in a cup as a holder. Very clean. Only thing missing is a kettle and a couple of teabags/coffee for the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. Please note that we are a hotel with 2 stars in the economy sector. As a standard, we do not have any kettle in the room but we have some available at the reception and our bar is open 24/4 for any drink you wish. We are looking forward to welcome you again and next time, do not hesitate to ask our staff about anything you want/need. Sincerely, Orsolya Tobias, Asissntat GM

Ang Business - 20/01/2019 AccorHotels certified review
« My stay experience and improvement suggestions »

My stay in Ibis was convenient and it can be pleasant if ibis provides essential like bottled water, kettle, slippers and tissues .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ang, Thank you very much for your review and for having taken the time to share your impressions here as well as some suggestions to make things better. We value indeed this type of feedback because it can help us provide our guests with a more satisfactory experience in our hotel. Some of the items you mentioned unfortunately do not belong to the ibis standards. However we do have a couple of kettles available at the reception. There is as well a jug of water always available with some glasses at the bar. We hope you had a pleasant time in Zurich and would love to see you soon again. Yours sincerely, S. Janet General Manager

Ag Friends - 11/01/2019 AccorHotels certified review
« Good »

It was a very nice experience staying with Ibis, however, we just feel that there are not enough breakfast choices, and when we got there, they didn't refill the food tray even though its empty

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your time to give us a feedback. We are glad you enjoyed your time at the ibis. It was very helpful you wrote down your experience at the breakfast buffet. I will talk to our restaurant staff to make sure the refill works better in the future. Is there a personal wish you could pass on to me for the buffet? What would be advice to make the range more interesting? Let me know. Warm regards, Sandra Scherer, Front Office Supervisor

Anonymous Couples - 10/01/2019 AccorHotels certified review
« Totally disappointed »

There is no water Boiler can be borrowed, I believe it is the essential equipment which must be provided in every room, especially it is Winter time. I need to go to Cafe Bar every time when I need just little hot water. The reception showed with impolite attitude when I asked for hot water. There is also not enough tower to be provided.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, Thank you very much for your review. Thank you as well for having taken the time to fill in our survey. I am so sorry to hear that you were not entirely satisfied with your experience in our hotel. We do have a couple of kettles available for our guests. I am afraid they might have all been borrowed when you ask for them. With regards to towels, feed free to ask our team any time for some more towels. I hope you will agree to give us another chance to organize for you a complete hassle-free experience in our hotel. Yours sincerely, S. Janet General Manager

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