Hotel - ibis Zurich City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Zurich City West Hotel

4.0/5 1,059 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 20  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Currency exchange

Leisure and activities

  • Outdoor playground for children
  • Football  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
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Hotel location

Our rooms

  • 155 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 2,573 reviews

Our guest reviews for ibis Zurich City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,059 reviews
Anonymous Business - 16/07/2018 AccorHotels certified review
« A good night's sleep »

Altogether satisfying, save for: Air conditioning unit in my initial room, which sounded like a washing machine, requiring being move, luckily just across the corridor. Breakfast, where the toaster played up and took 10 mins to start toasting properly and no availability of scrambled eggs, but only eggs to boil oneself, involving waiting for the eggs to boil (waiting for eggs + toast = 13 mins) All the staff was friendly save one gentleman saying that the toaster was "just slow".

Elvarita J. Families - 14/07/2018 AccorHotels certified review
« very good »

Nice hotel at reasonable price. Located in zone 110, just buy all day pass ticket CHF 8.80.

Couples - 14/07/2018 TripAdvisor review
« Great value in Zurich. »

Good value for the money. Five minutes walk from mainline train station. Tram just around the corner. Restaurants aplenty serving all sorts of cuisines. Very strong WIFI which is important for independent traveling.

Rpaguio Couples - 12/07/2018 AccorHotels certified review
« Hotel facilities are on par with the price. »

Shower enclosure leaks into the tiled floor outside and gets it wet every time you take a shower.

Anonymous Solo - 11/07/2018 AccorHotels certified review

Fairly good apart from the big TV set up out side to show the football.

Mladen P. Couples - 10/07/2018 AccorHotels certified review
« Very good »

Clean and cozy hotel close to the city centre

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your kind review. It has been a great pleasure for us to welcome you at the hotel and we are looking forward to your next visit in Zürich. Yours sincerely, S. Janet General Manager

Mike Couples - 10/07/2018 AccorHotels certified review
« Welcoming staff; clean, well laid out room; efficient service. »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you so much for your compliments which I will pass on to the team. We hope to welcome you soon again in our hotel. Yours sincerely, S. Janet General Manager

Jim P. Business - 07/07/2018 AccorHotels certified review
« Quiet, peaceful, clean: nice stay; just a little difficulty with key »

This was a quiet, peaceful place to stay, near Zurich Instruments where I had business. The only issue was the magnetic-stripe key, which was hard to use. At first, it required a trip back to the desk. Later in my stay, I required a second trip to the desk to re-issue the key. This is a small defect in an otherwise excellent stay! Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review following your stay in our hotel. Let me however present you my apologies for the inconvenience caused by the de-magnetisation of the room key. I can very well understand how irritating this might have been. We generally recommend our guest to keep the key away of any cell phone. This being said, I hope you had a pleasant stay in Zurich and we would love to get the opportunity to welcome you soon again in our hotel. Yours sincerely, S. Janet General Manager

Marcus T. Business - 06/07/2018 AccorHotels certified review
« Good, but with a few negatives. »

I stayed two nights, in late June. Hotel was not that busy, but there were a couple of problems.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening and thank you very much for your email. Please allow me to present you my apologies for the inconvenience that you encountered with the door. I can very well understand how irritating this must have been. I wonder if you took the time to raise the point to the attention of our reception. I will nonetheless ask our technical team to control the lock. With regards to the invoice, I have sent it to you just right now to the email address linked to your reservation. Sorry that this is not been done on the spot. Thank you for your valuable feedback and I hope you will give us the chance to welcome you once again in the ibis Zürich City West. Yours sincerely S. Janet General Manager

Milos A. Business - 02/07/2018 AccorHotels certified review

Almost everything was as good as usual, except that the AC was very loud. Turning the AC off, produced even louder, very annoying clicking sounds and it was impossible to sleep, so I had to turn it back on.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening, Thank you very much for having taken the time to comment your stay with us. I am deeply sorry to hear however that the air conditioning has not been working properly in your room and that it was producing a disturbing noise. Please allow me to present you my deepest apologies for the inconvenience that this might have caused you. We will definitely have this room checked by our technical team in order to sort it out. Thank you once again for sharing your impressions. This can definitely help us provide our guests with a better experience. Yours sincerely S. Janet General Manager

Brandy Solo - 02/07/2018 AccorHotels certified review
« The ibis Quality »

Best breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Good evening and thank you very much for having taken the time to rate your stay with us. I am pleased to read that you enjoy our breakfast. We are looking forward to your next visit in Zürich! S. Janet General Manager

Sig Families - 28/06/2018 AccorHotels certified review
« Very good hotel »

Big room and good beds. The staff is very kind and the breakfast was good. The only thing is the location. The hotel is not close to the center so there are not so many places to go out to.

Family - 28/06/2018 TripAdvisor review
« Good room, good hotel »

The room was big and the hosting was good. The location is not in the center and there are not so many places close by to go out so we had to spend the evening at the hotel but it was ok Breakfast was good. The hosting was excellent as always

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your excellent review and for having highlighted the quality of our hosting. It has been a great pleasure for us to welcome you in our hotel and we are looking forward to your next visit.

Koen Business - 23/06/2018 AccorHotels certified review
« Bad hygienne »

There was a lot of mild and hairs in the bathroom, it also smelled of mold and have already filed a complaint with Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening and thank you very much for having taken the time to share here your impressions with us. Please do accept my apologies if you feel that the level of cleanliness in the room and particularly the bathroom was not satisfactory. I can of course very well understand your disappointment. Be assured that the point will be addressed immediately with our housekeeping team. This does not correspond to the standards of cleanliness that we are used to provide in our hotel. Thank you for having taken the time to bring this to my attention and I hope you will give us the opportunity to welcome you once again in our hotel and provide you with a perfect experience. Yours sincerely, S. Janet General Manager

Cynthia N. Couples - 22/06/2018 AccorHotels certified review
« Comfortable hotel in good position »

Efficient staff, good location near Technopark tram stop, 8 minute ride from Bahnhof, nice outside drinks terrace, comfortable room. Only issues were temperamental Venetian blind in bedroom window and lack of instructions for air conditioning.

D. J. Friends - 20/06/2018 AccorHotels certified review
« ok after very disappointing start »

We had booked a disabled room in March, spoken to a member of staff and provided a follow up email with credit card details. We needed to book another night the day before our booked stay and phoned the hotel to confim that the room shown as available online was indeed ok for a wheelchair. The person who dealt with us (Gabor - he is not made for this job....) told us that we had no such booking and only after some time did he phone back (after many unsuccessful attempts on my part to phone to give further details) to say that he had found it (how can it be lost when the booking ref is given?). He really was completely unsympathetic and hopeless. Other staff were good and the room was just fine and breakfast good.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening and thank you very much for having taken the time to share your impressions with us. Although I am glad that the whole situation ended up well, I would like to present you my apologies for the miscommunication which occurred with our receptionist. Be assured that I will review the whole situation with him in order to understand why the reservation was not initially found. Although this is no excuse, Gabor has joined our team quite recently. Such feedback is as a consequence important to us and can help us improve the level of knowledge of our team and the level of service that we offer to our guests. Please allow me to present you my apologies for this disappointing first impression that you had from us and I hope you will give us the opportunity to welcome you once again in our hotel for a complete hassle-free experience. Yours sincerely, S. Janet General Manager

Anonymous Friends - 18/06/2018 AccorHotels certified review
« Cool »

Cool

Jk Business - 12/06/2018 AccorHotels certified review
« We used the hotel for two nights, nicely located, everything worked and the price is right. »

Very helpful employees, the facilities worked, especially WIFI, breakfast was good coffee better.

Alan S. Business - 31/05/2018 AccorHotels certified review
« Standard Ibis. Goodles value and service »

Comfortable and efficient. Does what it says on the tin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, thank you for your compliments which I will pass on to the team. We look forward to welcome you soon again. S. Janet General Manager

Anonymous Couples - 28/05/2018 AccorHotels certified review
« Everything was as expected, comfortable and clean »

Everything was good. We made good use of the Handy phone. One item that would be useful in the room is a fridge, even if only for holding some cool water.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your kind review and your suggestion of improvement. It's good to hear that you could could make a good use of the Handy in the room. I hope you had a pleasant stay in Zürich. See you soon, S. Janet General Manager

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