Mercure Hotel Garmisch-Partenkirchen 4 stars

TripAdvisor rating 3.5/5 800 reviews
Mercure Hotel Garmisch-Partenkirchen
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Hotel extras

  • Typical Bavarian atmosphere

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure facilities with swimming pool, sauna and steam room

  • Located on the historic Ludwigstrasse

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 11.00 EUR
  • Babysitting on request
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467
garmisch-partenkirchen
germany

Tel: +49088217560

Fax: (+49)8821/74268

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AUGSBURG At 149.99km / 93.21 miles

  • By plane

    KRANEBITTEN At 60km / 37.29 miles

  • By plane

    MUNICH ERDING At 130.01km / 80.79 miles

  • By train

    GARMISCH PARTENKIRCHEN At 1.7km / 1.06 miles

GPS :47.491116, 11.112724

Currently, close to our hotel

The Hellabrunn Zoo in Munich

From 01/01/2019 to 31/12/2019

At 75 km

Deutsches Museum, Munich Science Museum

From 01/01/2019 to 31/12/2019

At 79 km

energy.transitions, exhibition

From 15/02/2018 to 19/08/2019

At 79 km

Munich Film Museum, visit

From 01/01/2019 to 31/12/2019

At 79 km

Nymphenburg Palace, Munich, visit

From 01/01/2019 to 31/12/2019

At 80 km

Discover Munich in one day

From 01/01/2019 to 31/12/2019

At 80 km

The Munich Food Market

From 01/01/2011 to 31/12/2019

At 80 km

Augustiner Keller's Biergarten

From 01/01/2019 to 31/12/2019

At 80 km

Munich Foundation Festival

From 15/06/2019 to 16/06/2019

At 80 km

Frauenkirche in Munich, visit

From 01/01/2018 to 31/12/2019

At 80 km

Our accommodations

At the 4-star Mercure Hotel Garmisch-Partenkirchen, you can choose between Standard Rooms with a single bed, two single beds, double bed or queen-size bed. The Privilege Rooms are equipped with a queen-size bed and Junior Suites with a double bed. We have a room available for guests with reduced mobility. All 117 rooms have WIFI access. Two children aged up to 12 may sleep in their parents' room free of charge. Your pet is also welcome (charge of EUR 11/night).

Standard Double Room

  • Max. number of persons: x2
  • Area: From 23
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 20
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with double bed

  • Max. number of persons: x4
  • Area: From 23
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with queen-size bed and sofa

  • Max. number of persons: x4
  • Area: From 23
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Junior Suite with double bed

  • Max. number of persons: x4
  • Area: From 34
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

ALT-PARTENKIRCHEN

Type of cuisine: International

The cozy Alt-Partenkirchen restaurant is just the place to get your strength up with delicious Bavarian cuisine. Between 6.30am and 10pm every day, regional delicacies are served on the outdoor terrace.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LÜFTLSTUBE

Photo non contractuelle / Strictly non binding

Our Lüftlstube bar serves snacks, drinks, beer on tap and our exquisite Grands Vins Mercure wine selection from 5pm to 1am every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 182 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more
Mercure Hotel Garmisch-Partenkirchen Meeting Room

Our guest reviews for
Mercure Hotel Garmisch-Partenkirchen

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

164 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

800 reviews

Hotel in a beautiful location

TripAdvisor rating 3.5/5

chinkiatc2016 Friends getaway - 12/05/2019 TripAdvisor review

We were thoroughly awed when we first arrive at the hotel. The views out of the window was just gorgeous with snow-capped mountains all around us. It was only a few hundred metres from the Partenkirchen town centre, another plus point. Service was good and the rooms were spacious and comfortable. Our only grouse is, the bathroom is just too tiny.

Dear Chinkiatc, thank you, for your excellent feedback on our Hotel. We are very happy that you had a pleasant stay with us. It is always our intention to make you, our guest, feel at home. We hope to see you again very soon. Your team from the Mercure Hotel in Garmisch-Partenkirchen

Short overnight stop

Customer review rating 4.3/5

Justin Business - 17/04/2019 AccorHotels certified review

Stopped at the Mericure for a one night stay. Check in was quick and efficient with a friendly staff. The room was old and dated, worn mattress and pillow. The room door didn’t fit and had a gap at the top you could see thru. The security lock wouldn’t even lock the door fit so badly.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also thank you for your comment regarding maintenance issue in your room 339. I informed the responsible person already to fix the problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kaiser

Not bad, needs renovation

Customer review rating 4.3/5

Anonymous Families - 07/04/2019 AccorHotels certified review

Overall ok. The hotel needs a renovation. Breakfast was fine, not great.

Dear David A., I would like to thank you for having taken the time to comment on your stay in the MERCURE Hotel in Garmisch-Partenkirchen. We are sorry to hear that your stay with us did not meet all your expectations. Though I am happy to let you know that renovations are planned. Therefore, we thank you for your valuable feedback to help us improve. We are looking forward to welcome you back. Your team form the MERCURE hotel in Garmisch-Partenkirchen

Pleasant stay

Customer review rating 4.3/5

Wino47 Couples - 17/03/2019 AccorHotels certified review

Nice stay,nothing changed from last year stay,except pool water is warmer and we did appreciate the change

Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are especially glad that yo enjoyed our pool! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards from the bavarian Alps, Your Team from Mercure Garmisch-Partenkirchen

Short overnight stop

Customer review rating 4.3/5

Justin Business - 24/02/2019 AccorHotels certified review

Easy check in, restaurant staff is extremely slow. Room was very dated. Towel rack and shower head holder loose. Mattress very worn.

Dear Justin , thank you for taking the time of rating your stay with us! we are glad to hear that you enjoyed your overall stay with us and our team was able to make a pleasant stay. Nonetheless we regret to hear that our rooms were not as expected. It is true that our hotel has served us well many years and we are constantly working on renewing areas, as for example our lobby in Winter 2018/2019. We take your feedback very seriously and are looking into it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards from the Bavarian Alps Your Team from Mercure Garmisch-Partenkirchen

Great

Customer review rating 4.3/5

Marko Families - 14/02/2019 AccorHotels certified review

Rooms are updated, clean and stuff is welcoming so all together it was great time.

Dear Marko, We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards from the bavarian Alps, Your Team from Mercure Garmisch-Partenkirchen

Breakfast broken down too early

Customer review rating 4.3/5

Anonymous Solo - 13/02/2019 AccorHotels certified review

This stay was my second time here. At first I was given one of those Disabled" rooms much to my disliking and upon complaint was given a regular room - much better. Nothing terribly bad about the room I was given as I can't remember a thing. What I do remember is the breakfast buffet being broken down early and a rude woman chastising a female guest that she only had 5 minutes to eat. I just do not understand this impetuous nature.

Dear guest, thank you for taking the time of rating your stay at Mercure Garmisch-Partenkirchen. We appreciate the feedback you gave. We are happy to hear that our staff was able to satisfy your needs after your initial check-in experience. We are even more sorry to hear that your experience during breakfast was not as hoped. Please be assured, that we are looking into the matter and will see to it that such a case will not be repeated. We hope to welcome you back soon and be able to put a smile on your face! Kindest regards from the bavarian Alps Your Team from Mercure Garmisch-Partenkirchen

Great hotel

Customer review rating 4.3/5

Alex Couples - 16/01/2019 AccorHotels certified review

Very comfortable hotel with good location

Dear Jose S., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bastian Engelhaus General Manager

Extremely disappointing customer service

Customer review rating 4.3/5

S. Families - 30/12/2018 AccorHotels certified review

There were multiple points where the hotel management disappointed us during our stay: We had to change one of the room we were staying in twice during the stay. First issue was the malfunctioning radiator. When we reported this, the hotel refused to give us a new room and insisted that it will get repaired the next day and provided us with a electric heater (which was extremely loud). On the second day they insisted that the radiator was fixed, which it wasn't. Then the toilet broke down, and the called the engineers who were unable to fix it. After all this we were moved to another room. We asked the hotel to make sure that everything was working in the new room before we made to move. Upon moving to the new room we realised that the lights were not working! We were then moved to another room! We asked the reception to make a reservation in the nearby restaurant. after 20 minutes they told us that the restaurant was fully booked. We rang the restaurant straight away after this and we managed to book a table! This is an extremely poor way of getting the hotel customers to dine in the hotel's restaurant. On top of all this, the rooms are super dated and are in need of a serious redecoration. The standard of the rooms were seriously over priced for the money we had payed. We had stayed at Four Seasons Hotel in Munich for almost the same price! Mistakes can happen, units can malfunction, things can go wrong, however what's important for us is to see how the hotel deals with such issues and compensates their customers in order to keep them happy. And for a hotel chain such as Mercury, with such high reputation and global recognition, the way the hotel team dealt with the problems we face, was simply not acceptable and we weren't even offered a compensation. They seemed to think that all of the problems listed above were normal.. If so, then clearly the standards of this hotel have clearly dropped. We will make sure not to book ever again!

Garmisch December 2018

Customer review rating 4.3/5

Linda A. S. Couples - 30/12/2018 AccorHotels certified review

After missing a year coming to this hotel due to illness,we were very welcome from all members of staff at this hotel. Food was up to a very good standard, rooms were very clean and again staff very helpful. We love coming to this hotel,and have booked again in summer 2019. Thanks again to all the staff. From Linda and S.

A hotel we know and love!

Customer review rating 4.3/5

Anonymous Families - 21/12/2018 AccorHotels certified review

Very good as always

Room bit old; nice cafe

TripAdvisor rating 3.5/5

Scenic50375985820 Family - 11/12/2018 TripAdvisor review

Very nice restaurant/cafe. Room and facility time to refurbish. Pillow too soft. Storage space rather small for our trip with 3 big & 3 cabin size luggages, + winter clothings. Overall room space are smaller than some Ibis room.

Great

Customer review rating 4.3/5

Jack Solo - 12/11/2018 AccorHotels certified review

The employees were very nice.

Standard

Customer review rating 4.3/5

Marko Families - 04/11/2018 AccorHotels certified review

Not positiv not negativ

Great Family Hotel

TripAdvisor rating 3.5/5

Terry K Family - 18/10/2018 TripAdvisor review

We spent two nights at the Mercury. This is a lovely hotel with an excellent restaurant. Enjoyed both breakfast and dinner. The wait staff was friendly and we were able to converse in English quite easily with all employees. The rooms were lovely and comfortable although the pillows had a lot to be desired. The location was perfect for us as we were close to family. We would definitely return to this hotel.

Good Price/Quality in Garmisch

TripAdvisor rating 3.5/5

MrProkhorov Family - 24/08/2018 TripAdvisor review

We stayed in this hotel with an 8 months baby. Room, apart from tiny bathroom was good, but lacked some considered lighting - only two bed-lights in the bedroom... Room cleaning service is bad - basically they just change towels and hoover the floor (quite bad though), but the table remained spotted, as well as some Burger King food packaging on the floor I found from the previuos guests together with iphone cover (under my bed). Breakfast is good. Welcome drink is quite poor. Surpisingly the beer was not fresh (in Bavaria???). Reception staff is competent and welcoming, pleasure to deal with.

Rooms not cleaned or made up until at least after 3pm

TripAdvisor rating 3.5/5

406jon Family - 14/08/2018 TripAdvisor review

Such a shame have stayed in Mecure hotels before but this was by far the worst. Main problem was the management of room cleaning service it was terrible. The amount of times we returned to our room at 3-4pm to find our room not made up I feel is terrible. Never have I stayed in a hotel in which works in this manner. We spoke to Reception staff on three separate occasions in which each time room cleaners attended straight away. We also spoke directly to the room cleaners who I have to say where amazing so polite and friendly even though they properly over worked and paid pittance. They did on four occasions make up our room earlier but as we were staying 13 nights this was not good enough service. My husband after the fourth time speaking to reception asked to speak to the Manager who basically did not apologise at all and told us we should have complained earlier in which he informed him he had done 3 times before!! Also don't bother taking your tennis rackets you are informed there are tennis courts there even though no nets and unsafe to play in!! Garmish itself is beautiful would definitely go again

Quality not up to standards

TripAdvisor rating 3.5/5

arnred Couples - 06/06/2018 TripAdvisor review

- lack of professionalism from the reception man, asking/making bad jokes trying to be cool - door lock was broken, every time we went out of the room we had to ask the reception to come open the door. No other solution was offered - overall quality was poor compare to price

Too dated to enjoy

Customer review rating 4.3/5

Wioletta B. Families - 01/06/2018 AccorHotels certified review

Lovely hotel staff but very dated rooms. Suite was very dated and small and not worth the money.

Great location and very helpful staff.

Customer review rating 4.3/5

Janetta S. Couples - 04/05/2018 AccorHotels certified review

Great location Room tired. Curtains didn’t draw across properly, towels worn, dusty bedside lamps Great bed and pillows too Excellent breakfast Fabulous staff, everyone from restaurant to front desk to bar. Really approachable and helpful

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