Hotel - ibis Cardiff
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Cardiff Hotel

3.5/5 1,347 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Public outdoor parking
  • Reduced mobility rooms
  • pets allowed 10  GBP
  • 100% non-smoking hotel
  • CARDIFF AIRPORT
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
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Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 3 connecting rooms
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,124 reviews

Our guest reviews for ibis Cardiff

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,347 reviews
I. Couples - 08/11/2018 AccorHotels certified review
« Great location and friendly staff »

Great location for CIA and city centre. Can be noisy (gin bar outside room 222) and some areas beginning to look a little worn but location, friendliness of staff and nice bar area more than make up for this. Highly recommended for city centre stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUGHES I., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Oliver S. Solo - 08/11/2018 AccorHotels certified review
« Disruptive »

Upon arrival I was welcomed by some lovely members of staff. After checking in and settling into my room, I left the hotel for the night. When arriving back, I realised there was another door in my room. I opened this door out of curiosity as it was unlocked - assuming it was another part of my room. This was when I was met with the people staying in the room next door! The gentleman staying in the room, obviously shocked, became very aggravated that I had almost stepped foot into his room. He then phoned hotel staff who came in and locked the room. In order to calm the situation, whilst also feeling shocked and alarmed (the gentleman was still raising his voice at myself and the staff member) I decided it better to stay in a friend's room for the night. I therefore moved my stuff out and did not actually get to sleep in the bed I paid for! After committing to what I believe an honest mistake turned into a very disruptive nights sleep and a waste of money. Other than that, the service and breakfast from the staff was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK S., I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02…50. Kind regards Marc Lock

Glenn H. Couples - 07/11/2018 AccorHotels certified review
« very good »

always a great place to stay, clean good location and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLENN H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Anonymous Couples - 06/11/2018 AccorHotels certified review
« Rugby weekend »

Easy to find handy but bit expensive car park across the road too it.The room was clean and tidy on arrival and after the cleaning staff had been!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUGHES R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Anonymous Friends - 06/11/2018 AccorHotels certified review
« Cardiff capers »

Pleasant staff. Central location. Good breakfast. Clean rooms but a little tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Leighton Couples - 05/11/2018 AccorHotels certified review
« Nice hotel in a good location »

I was worried after a recent stay in the Swansea ibis but the Cardiff IBIS was much better, check in was quick, clean tidy rooms in a good location for a night out with my wife to celebrate our anniversary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEIGHTON J., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Mark Friends - 05/11/2018 AccorHotels certified review
« Great location with excellent staff »

The staff on the Saturday morning in particular were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK L., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

A H. Friends - 05/11/2018 AccorHotels certified review
« Miss Amy H. »

Excellent! Could not have asked for a better stay and hotel room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMY H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Denzil F. Couples - 04/11/2018 AccorHotels certified review
« Easy »

Very good and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENZIL F., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Michael L. Couples - 04/11/2018 AccorHotels certified review
« Very comfortable »

Pleasant staff and good breakfast and room

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL L., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Anonymous Couples - 04/11/2018 AccorHotels certified review

Enjoyable stay. Staff very friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHLEEN B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Martin Couples - 03/11/2018 AccorHotels certified review
« Dissapointed »

Cleanliness of rooms not up to usual standard, hadn't been hoovered properly, glass mirror had been cleaned of a fashion, full of smears. Very dissapointed in standard of cleanliness as I have stayed here many times over the years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN H., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be speaking to the Housekeeping company regarding you comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

T.p R. Solo - 03/11/2018 AccorHotels certified review
« great and very helpful staff »

see title above. lift a bit small though if you have a lot of luggage

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Mr M. H. Solo - 02/11/2018 AccorHotels certified review
« Excellent mini break »

First rate trip felt welcome and at ease through out my stay. From my check in to my departure The check in was done with ease my room was well presented through out my stay,the staff were all very friendly and helpful through out my stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Paul Couples - 01/11/2018 AccorHotels certified review
« good, but one or two small things... »

Good. I have used Ibis hotels many times, and this was a good experience. However, was it overpriced? Your reputation as a good budget choice will be dented if you charge 140 quid for two people B&B - I suspect I could have done much better, but the convenience of an Ibis stay persuaded me not to look too closely. Also - who thought of the long narrow rectangular plates for breakfast? A massive triumph of form over function, perhaps, except that the form is disappointing ting too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL F., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Joseph L. Families - 31/10/2018 AccorHotels certified review
« It was ok »

It wasn’t ok. The staff at reception had muddled up my booking and refused to rectify their mistake, proclaiming the site to be fully booked. Upon further inspection, they realised their mistake and rectified it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marc Lock

Clare Couples - 30/10/2018 AccorHotels certified review
« Relatively good value »

Location and cleanliness were fine. Hotel staff very friendly. The rooms were far too hot - bedroom and breakfast area. The en-suite toilet cistern was noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLARE W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Simon O. Business - 29/10/2018 AccorHotels certified review
« Mr »

For the first time as a silver member I got a welcome drink, which was appreciated. The hotel met all of my expectations as usual. But also as usual at this hotel the staff on reception when checking out are rather too insistant that you receive your invoice by email, especially when I requested a printed receipt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON O., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Thomas L. Business - 29/10/2018 AccorHotels certified review
« Clean, functional and efficient »

A two night stop as I was working in the Cardiff office. Room was clean and had everything I needed and was able to hold a video conference over the WiFi. Parking was close enough. Breakfast was OK. If I need to I would use the hotel again in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS L., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Andrew S. Solo - 26/10/2018 AccorHotels certified review
« A really enjoyable stay and excellent value »

I really enjoyed my stay at the Ibis Cardiff Hotel - the room was comfortable and spotless and the continental breakfast was very good. The staff were helpful and friendly. Overall excellent value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW S., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

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