Hotel - ibis Cardiff
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Cardiff Hotel

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3.5/5 1,235 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Public outdoor parking
  • Reduced mobility rooms
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • CARDIFF AIRPORT
  • EARLY CHECK IN FROM 9AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
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Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating Based on 2,595 reviews

Our guest reviews for ibis Cardiff

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,235 reviews
AccorHotels certified review
Ivan B. Business - 11/01/2018
« Excellent staff, very friendly and the room clean and tidy. »

This hotel is excellently situated for both work and shopping. Breakfast is functional and fresh. Limited evening meal but there are plenty of eateries St David’s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IVAN B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
Aaa Families - 07/01/2018
« Fair »

Fair hotel but a little shabby

AccorHotels certified review
Anonymous Friends - 07/01/2018
« Everything fine. »

All went smoothly. Checked in online so arrival formalities were minimal. Friendly, helpful staff. Comfortable beds. Everywhere spotlessly clean. Excellent breakfast cooked to order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
Mark R. Friends - 05/01/2018
« Very good value for money »

Great value for money - breakfast was very good just thought the thin rectangle plates were a bit awkward - other than that it was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
Joanne D. Families - 05/01/2018
« Very comfarable beds, »

Staff great , beds comfy only criticism was that the maids knocked 2 times in the morning we were checking out, would have been better if they just cleaned the room after we had gone as we wouldn't have been disturbed then

AccorHotels certified review
Jose M. A. Friends - 04/01/2018
« comcortable »

I go to this hotel quiet frequently because of the service and the quality value

Our hotel has responded to the review
Our hotel has responded to the review

Dear J A., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

TripAdvisor review
huw_hefner Friends getaway - 04/01/2018
« Poor Christmas Stay »

Checked in and told lifts out of order. I had disabled room on floor one. Poor layout as door just passed bed by millimeters. Carpet coming away from walls in two places, shower had marks, on the second morning from 6:45am I could hear music coming from downstairs. When I went down to reception the lady said it was impossible to be coming from reception. I offered the lady to go to my room to listen as I was popping out, When I returned nothing was said.I must say that I had stayed there for xmas 2016 and it was much better

AccorHotels certified review
Jocos Families - 03/01/2018
« Excellent and great value. »

Our 2nd stay here for New Year. Hotel very warm and friendly. Great breakfast included!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNE C., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
K S. Couples - 02/01/2018
« Clean comfortable room ideal for short stay »

Friendly helpful staff quick check in

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
Gerald P. Couples - 02/01/2018
« Great experience although room was cold »

The overall experience was great with very helpful staff. We will definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERALD P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
J.a. Couples - 02/01/2018
« A satisfactory stay »

We had an enjoyable stay at ibis Cardiff the only slight problem was that the lift was out of order throughout the whole of our visit and as I had a bad leg and our room was on the top floor the stairs became extremey hard going. I would have thought repairing the lift was a priority. The staff were extremely friendly and very welcoming although the cooked breakfast didn't have any tomatoes and the bacon was streaky and rather fatty. But overall satisfied.

AccorHotels certified review
Ralph Couples - 02/01/2018
« Excellent hotel for visiting Cardiff »

Very good service and staff very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RALPH B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
Andrew K. Solo - 01/01/2018
« I was happy with the room but disappointed with brekfast »

the room and staff were at your usual high standards but unfortunately the breakfast was disappointing no cooked mushrooms or tomatoes to go with the cooked breakfast and only streaky bacon rather than back bacon which all used to be available - would be nice to have the option of fried rather than scrambled eggs only.

AccorHotels certified review
Victor Couples - 30/12/2017
« Great value, pleasant stay »

The stay was very pleasant. The staff were all very efficient and helpful. The room is clean, but the heating is a little weak. The lugguage storage costs 2 pounds. It would be better if this was made clear on the website.

AccorHotels certified review
Huw Solo - 30/12/2017
« Not to the usual standard that you would expect of Accor »

Having stayed at this hotel the previous year I was looking forward to my stay again. Unfortunately when making my booking I noticed that breakfast was not included this year while last year it was. Also at check in last year I was given a voucher for a free drink as its Christmas but not this year. During check in I was told the lift was out of order and would I prefer a ground floor room as I was visually impaired. I asked for a disabled ground floor room but was told they were not any so I asked for first floor and was allocated 126. For a disabled room it was quite small. The door opened and just managed to swing past the bed by millimeters which was awkward at times. In two areas the carpet was coming away from the walls and the shower didn't look fully cleaned ( i have photos). On the second morning from about 6:45am there was music playing which I could hear. When I went downstairs at about 9am I asked why the music was so loud. I was told that it was impossible to be their music as no one had complained before but I knew what I had heard. I offered the lady to go to my room to listen herself and check while I was out. I dont know if she did as on my return I didn't see her again and then I checked out a little later. All in all I felt that this visit was very poor and things would need improving. It's a good brand and being in Cardiff City Centre there are many others brands on offer. I would like to think that I would stay again in the future.

AccorHotels certified review
East Y. J. Couples - 29/12/2017
« Pleasant stay in a brilliant location »

Location cannot be beaten for a city centre location, especially if you can get an offer price. The staff in particular are friendly and helpful. Really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIE RICHARDSON, We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
Barriepreece Solo - 27/12/2017
« Barrie »

The online check in doesn't seem to be perfected as yet. The staff only have mobiles with an app rather than consoles and they are not as fast. Key etc., not actually ready and waiting as they should be. Other than that the usual reliable Ibis experience

AccorHotels certified review
John A. Couples - 26/12/2017
« NICE EXPERIENCE »

Quick check in. Friendly front office staff. Good English breakfast. Cosy room - everything works. Very Limited and unnoticable external noise.

AccorHotels certified review
Andrew B. Couples - 24/12/2017
« Easy,convenient,great welcome »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW BROWN, We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

AccorHotels certified review
Vian Couples - 24/12/2017
« Great »

Great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIAN ABBAS, We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

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