Hotel - ibis Cardiff
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Cardiff Hotel

3.5/5 1,371 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Public outdoor parking
  • Reduced mobility rooms
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • CARDIFF AIRPORT
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
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Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 3 connecting rooms
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,345 reviews

Our guest reviews for ibis Cardiff

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,371 reviews
Alastair S. Friends - 13/03/2019 AccorHotels certified review
« Good »

Great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALASTAIR S., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Anonymous Friends - 13/03/2019 AccorHotels certified review

On Saturday night our sleep was disturbed for over a hour by a group of other residents shouting in the corridor, hammering on doors and arguing amongst themselves. We later found out that they were West Ham fans. Our room was clean and the bed very comfortable. The staff very helpful and friendly and made us well very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOM W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback, and I'm sorry to learn you were disturbed by some of our other guests on this occasion. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Matt Business - 12/03/2019 AccorHotels certified review
« Easy and Comfortable »

Very happy with my stay: check-in and check-out was easy, the room was clean and comfortable. Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW L., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Dorothy Business - 12/03/2019 AccorHotels certified review
« Great service and breakfast, but room was uncomfortable »

The staff were friendly, the check in process was easy, and the breakfast was great. However, the en-suite bathroom smelled of smoke and urine, and I struggled to get comfy in bed either night of my stay. This was compounded by the noise of passing trains (which I appreciate the hotel cannot do much about).

Family - 12/03/2019 TripAdvisor review
« Usually very good Service »

Have stayed here many times before and have always rated this very highly. All of the staff were very friendly and helpful, apart from one ....... Had a drink following a concert and the man who served us wasn't very friendly. Didn't say please or thank you and after some confusion over change didn't even say sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to write a review about your recent visit to ibis Cardiff. I am delighted that you enjoyed your stay and we have noted your comments about your experience at the bar, which we would like to address. Please could you contact me on 02920 649250. Kind regards Marc Lock

Mark Business - 11/03/2019 AccorHotels certified review
« First night fine, second night aweful »

Second night woken by drunk residents on the corridor, along with many others on the corridor at 3:30, then door banging and a fight at 4am more noise at 5 I had to get up at 7 worked all day at arena till 5 then 4 hours driving. So tired after second night at your hotel I had to stop for a sleep in a layby for safety.

Anonymous Business - 11/03/2019 AccorHotels certified review
« Good stay, staff were all very friendly »

Staff were very friendly and welcoming. The room itself was fine, the cleaning staff did a very good job. Breakfast was good, although parts of the cooked breakfast weren't too good (scrambled eggs, hash browns, sausages). Overall, satisfactory stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEFFEN S., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Patricia T. Couples - 09/03/2019 AccorHotels certified review
« Friendly staff. Spotlessly clean »

Nice room, great shower, clean. Staff helpful. Bed too firm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICIA T., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

David D. Couples - 09/03/2019 AccorHotels certified review
« one night stop »

Good, slept well and excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID d., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Daniel Business - 09/03/2019 AccorHotels certified review
« Satisfactory stay »

It was ok. The Ibis is very much at the value end of the market and it shows in decor and furniture, but the breakfast was generous and good. I really dislike the check-in process though, being greeted by T-shirted staff hunched over mobile phones - at least with a PC screen, the staff's heads are up and eye contact is easy. Go back to the old-fashioned way of doing it and remember that being 'hip' doesn't always mean being better.

Anonymous Friends - 07/03/2019 AccorHotels certified review
« Very noisy »

Check in was disorganised with staff not being fully trained. When people walked along the corridor outside out room it sounded as if they where in our room talking. Some other guest had a full on argument which sounded as thou they where being murdered and furniture was being thrown around the room on the floor above. Spoke to reception in the morning and they new nothing about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUDE H., I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02…50. Kind regards Marc Lock

David B. Couples - 07/03/2019 AccorHotels certified review
« Enjoyable »

Quick check in, lovely helpful staff, bed was too comfortable so slept in longer than anticipated. A really enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID CERI B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Mrs W. S. Couples - 07/03/2019 AccorHotels certified review
« Generally very satisfied. »

Have stayed at this hotel on many occasions and always found it excellent with very friendly and helpful staff. Only drawback is that when we return to the hotel at approximately 12pm our key card never works and we have to go back down to reception. Very frustrating!

Our hotel has responded to the review
Our hotel has responded to the review

Dear WENDY S., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Anonymous Families - 06/03/2019 AccorHotels certified review
« . »

Hotel was clean and the location was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELENA C., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Welshpete Solo - 06/03/2019 AccorHotels certified review
« Good Value with a couple of niggles »

Good value and good location in city - although parking would be expensive if you arrivedby car. Not in noisy part of city centre but good double glazing meant room was quiet even though overlooking main road. Two niggles No waste bin Soebody had obviuosy been smoking in room so there was the constant background aroma of stale smoke.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Petrina Business - 06/03/2019 AccorHotels certified review
« Underwelmed »

it was only one night but the pillows were sooo bad that I didn't have a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETRINA M., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have literally hundreds of pillows in the hotel, and it would be a pleasure for us to show you the array of pillows which have different softness levels for you to choose when you next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Niall Solo - 05/03/2019 AccorHotels certified review
« satisfactory »

All good until middle of night when noisy guests came back

Our hotel has responded to the review
Our hotel has responded to the review

Dear NEIL G., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Dr. C. H. Couples - 04/03/2019 AccorHotels certified review
« Excellent reception staff, satisfactory. Room facilities. »

We were welcomed on arrival and helped with our luggage. The room was clean,well equipped and a reasonable size for the price. We were concerned about the edge on the Bathroom step . Unfortunately, the Evening Food Menu was limited and the Rissoto was not worth the money..

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Anonymous Friends - 04/03/2019 AccorHotels certified review
« Not organised »

I checked in online, and the alleged benefit of this was clearly displayed on a notice in reception. However, my key card was not ready for collection. And, as a silver Accor card holder, I should receive a welcome drink voucher but I had to ask for this to be provided.

Nerys M. Families - 03/03/2019 AccorHotels certified review
« Great location »

Very friendly & welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear NERYS M., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

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