Mercure Johannesburg Bedfordview Hotel 3 stars

TripAdvisor rating 3.0/5 315 reviews
Mercure Johannesburg Bedfordview Hotel
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This hotel is PLANET 21 Platinum

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • O R TAMBOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (Nearby)
  • Ski hire facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Self service business centre

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047
johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Our accommodations

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 355
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Apartment with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 355
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Apartment with 2 Queen size beds

  • Max. number of persons: 5
  • Area: From 0
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

BREAKFAST ROOM

Type of cuisine: Regional

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

LADIES BAR

Photo non contractuelle / Strictly non binding

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

1,231 reviews

tripadvisor

TripAdvisor Rating 3.0/5

315 reviews

Not a Great Hotel

Customer review rating 3.8/5

Mab Friends - 16/09/2019 AccorHotels review

We stayed only for 1 night at short notice. We booked a 2 bedroom suite as the price was about the same as for a 1 bedroom room. While we did not specifically request a non smoking room we noted on getting to the room that it was a non smoking room which we would have been pleased with. On walking in however cigarette smoke smell was clearly evident and subsequently on our clothes well after we left the accommodation. The room itself was very dated with several lights not working and gaffer tape on some of the electrical lighting wiring - clearly not acceptable. Aircon was in strange position and did little to cool the bedrooms and was very noisy. The only positives were the price of the room and its location to a shopping mall across the Road and is situated fairly close to the airport. I would not stay here again however.

Dear Mark B., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

very disappointing

Customer review rating 3.8/5

Anonymous Families - 12/09/2019 AccorHotels review

Room very very tired. Not of a standard we expected from Accor Hotels

Dear Raymond W., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Miss

Customer review rating 3.8/5

Leandra L. Couples - 12/09/2019 AccorHotels review

Absolutely amazing, the unit was spotless. Everything was on Par, I loved the crispness of the sheets. Ventilation was marvelous.

Dear Leandra L., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Miss

Customer review rating 3.8/5

Kelebogile Friends - 04/09/2019 AccorHotels review

Our stay was not so appealing there. The main door could not open, we struggled everytime we had to go in the apartment. water was not hot for us to refresh. hair dryer in the bathroom was not working and in the evening when we arrived I contacted the reception for extra blankets as we were getting cold. The guy who answered said he will send someone but he never did. I would never consider coming back there again after this experience. Thank you

Mr

Customer review rating 3.8/5

Stainless V. D. Couples - 03/09/2019 AccorHotels review

Lovely place to stay to confess the truth

It was horrible

Customer review rating 3.8/5

Anonymous Families - 01/09/2019 AccorHotels review

Have been staying there for years now but these last 5 nights’ stay were the worst experience to date!

Dear Clara H., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca

Nice and pleasant but room service very up & down

Customer review rating 3.8/5

A I. B. C. Families - 30/08/2019 AccorHotels review

The Hotel is a nice place to stay at. Reception staff are very pleasant. The bedrooms are large as are the living rooms and kitchen. Bed linen is nice, cosy and fresh. The location is excellent for the shopping centre. But room service really needs to improve. The first day there was no soap. The second day they took away the bathroom floor mat and hand towel. There was no box of tissues. The kitchen had 1 plate, 1 knife / fork / spoon which was bizarre! Tea and coffee / cremora is available with 2 cups/saucers which was lovely. But it would seem the kitchen is definitely there for show only and guests are not expected to use them at all. The DSTV was playing up so CNN was unavailable for 2 days during our stay - but that is fixable.

Dear Ana F., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca RIley
Customer review rating 3.8/5

Anonymous Business - 27/08/2019 AccorHotels review

Most of days the housekeeper didn’t bring towels to the room. Good breakfast and the restaurant staff are really friendly

Dear Jeancarlo M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Good response to issues raised with front desk

Customer review rating 3.8/5

Toni A. Families - 26/08/2019 AccorHotels review

Mercure hotel remains my first choice for a family stay in Johannesburg. I suggest management takes advantage of the high patronage and occupancy rates to address the issues of aging infrastructure. For instance the place and especially interiors could do with a new coat of paint and change of bedding and sheets Staff are courteous and responsive to issues raised to the best of their abilities

Dear Toni A., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Wonderful

Customer review rating 3.8/5

Tanya Families - 22/08/2019 AccorHotels review

We stayed at the Mercure for a night, left for Windhoek the next day and then returned to the hotel upon our return to Joburg. The staff was very accommodating. They allowed us to store our extra luggage between visits. The staff was very helpful. We appreciated their kindness.

Dear Tanya M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

A quiet and peaceful time once again in Johannesburg in the company of people who remember your name and treat you like family.

Customer review rating 3.8/5

Ben Solo - 22/08/2019 AccorHotels review

It was good to be back in Mercure after a long absence. The familiar faces and names were there and they were helpful and welcoming. I had a restful few days and the hotel atmosphere does help to add to that. It is and feels safe. The staff has been attentive.

Dear Marie V., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Ms

Customer review rating 3.8/5

Atupele Solo - 20/08/2019 AccorHotels review

It was a decent place but lacking sufficient sundries lack shower cap body lotion and stuff

Dear Atupele K., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Quiet time in Jo'Burg

TripAdvisor rating 3.0/5

bennyvel40 Solo travel - 18/08/2019 TripAdvisor review

Good to be back at Mercure, Bedfordview meeting the same kindly staff again. A pleasant time indeed. All was ready and as expected. Staff is pleasant and tries to help. Hotel is still quite affordable.

Old, tired, in need of a clean

Customer review rating 3.8/5

Tj Couples - 16/08/2019 AccorHotels review

Hotel and staff need a total revamp

Dear Jane A., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca RIley
Customer review rating 3.8/5

M. K. Business - 15/08/2019 AccorHotels review

I first stay in room 516, where internet signal is verry weak...was supposed to prepare exam, but could not du to internet...asked for iron, but for the first day no one brought, and the safe took long to be open since I called...was given a room.with two bed don t know if that affected the price of the room. Could not use my welcome card...reception says they don t know about that....the Heartist programme not really practice....Accor= feel welcome...

Dear K. M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Awesome

Customer review rating 3.8/5

Francis G. Business - 09/08/2019 AccorHotels review

Awesome

Dear Francis G., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley
Customer review rating 3.8/5

Andre Business - 26/07/2019 AccorHotels review

Had a good stay, just that the heater was making so much noise. Other than that I enjoyed my stay

Dear Andre H., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Very enjoyable

Customer review rating 3.8/5

Anonymous Solo - 23/07/2019 AccorHotels review

Early checkin was possible. The staff is rather supportive!

Dear Bob M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Tired - in desperate need of a refurbishment

Customer review rating 3.8/5

Morné C. Families - 20/07/2019 AccorHotels review

Great location, pity about the overall condition! Rooms are tired, carpets, curtains and furniture all look like they're +30yrs old. Same goes for kitchen joinery. Linen was about the only thing that appeared clean and fresh, and not dirty or smelly like the carpets

Mr

Customer review rating 3.8/5

Winson S. Business - 16/07/2019 AccorHotels review

It was welcoming

Dear Winson S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley
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