Hotel - Mercure Nelspruit Hotel
Mercure Hotel Mercure Hotel

Mercure Nelspruit Hotel

3.5/5 296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioning
  • KMIA AIRPORT
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Electric car recharging units  (Nearby)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Well-being  (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Tanning salon (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30 - 21:00
    • Opening hours : Week-end 6:30 - 21:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

  • 102 rooms
  • 60 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 20 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,173 reviews

Our guest reviews for Mercure Nelspruit Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 296 reviews
T M. Families - 14/01/2019 AccorHotels certified review
« I had a good stay »

The rooms were spacious and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thuthukile M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Couples - 14/01/2019 TripAdvisor review
« Great disappointment »

This particular Hotel has not been revamped for a very long time and is very dated, with broken furniture and malfunctioning equipment. I was with my wife and we were both very disappointed with tge current conditions of the room in which we stayed.

Rodney L. Couples - 12/01/2019 AccorHotels certified review
« Summer break »

The worst so far. I am a frequent guest at the hotel. The reception is always as expected and rate amongst the best. The room was not clean after the first night. Room service decided to abandon our room. We had to be moved to another room. The pool, which is a highlight and normally sparkling, was dirty and murky.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney L., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Gugu @. N. Families - 08/01/2019 AccorHotels certified review
« Good »

Our 1st day the lady at reception made us look for our room for more than 15 mins we couldn't find it,We were expecting here to accompany us since we are guest & we dont know the placeotherwise we enjoyed our stay except for the pool its to deep for kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gugu, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Robert L. Families - 08/01/2019 AccorHotels certified review
« Relaxing »

The hotel has so much potential but is in serious need of a revamp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia L., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Vincent Business - 06/01/2019 AccorHotels certified review
« Extremely excellent, nice place to be »

Keep it like that way is a nice place to be

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent K., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Velly Couples - 04/01/2019 AccorHotels certified review
« warm welcome. very friendly, very nett »

it was so great

Norman K. R. Couples - 04/01/2019 AccorHotels certified review
« Mr »

it was very nice and relaxing and the staff was very friendly and helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norman R., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Marlies Families - 03/01/2019 AccorHotels certified review
« It was ok »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlies, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Sylvester Business - 02/01/2019 AccorHotels certified review
« it was great »

i was very tired after driving through the night and checked in early morning, the reception was kind enough to allow me a late check out.

Milford Families - 28/12/2018 AccorHotels certified review

the room were extremley hot and the aircons were like there were not working even if i turn it on the whole night;the place had too much grass outside on the ground...please try to clean the yard and the garden was not looking good as well.I liked the pool because it was so clean from the day i was there from mornng till night.The staff are very friendly and available to assist clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milford, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Nolo Friends - 28/12/2018 AccorHotels certified review

Good although can you pls change your shower tabs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nolo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Velaphi Couples - 28/12/2018 AccorHotels certified review
« Just what I needed »

Very nice and clean rooms. Big and spacious. Noise from cars was minimal as well. Could improve on breakfast though. I don't think I got my money's worth on the serving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Velaphi, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Jabu Couples - 26/12/2018 AccorHotels certified review
« Awesome »

It's a good place for an outing... It's clean, stuff was friendly, bedding was on point. If you can't improve, just maintain the standard... I like I like.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jabu M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Isaac M. Business - 26/12/2018 AccorHotels certified review
« Mr M. »

Furniture at reception area next to swimming pool needs to be replaced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isaac, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Mandy B. Families - 22/12/2018 AccorHotels certified review

The room was great. Spacious and the staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandy B., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Not S. Business - 22/12/2018 AccorHotels certified review
« Miss »

Comfortable for 1 night stay. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonali R., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Ntlogeleng S. Business - 20/12/2018 AccorHotels certified review

peaceful, clean and the fact its next to the Langa mall it makes it more fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ntlogeleng s., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Anonymous Families - 17/12/2018 AccorHotels certified review
« Weekend at Mercure Nelspruit »

It's the experience that I have come to expect every time with Mercure Group of Hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Kungu Families - 15/12/2018 AccorHotels certified review
« Good »

Not enough towels in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kungu, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

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