Hotel - Mercure Saint Lary Sensoria Hotel
Mercure Hotel Mercure Hotel

Mercure Saint Lary Sensoria Hotel

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4.5/5 532 reviews
All hotels in Saint lary-soulan
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 14  EUR
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat

Leisure and activities

  • Thermal Spa
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Rafting  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities (Nearby)
    • Boules/petanque (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12h00 - 24h00
    • Opening hours : Week-end 12h00 - 24h00

Business services

  • 5 meeting room(s)
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Hotel location

Our rooms

65 enhanced-comfort rooms spread over three floors with balconies and views of the Pyrenees or the gardens.

  • 65 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,340 reviews

Our guest reviews for Mercure Saint Lary Sensoria Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 532 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ian H. Couples - 03/02/2018
« A superb hotel with great staff in the best location. »

From start to finish a really professional hotel. Very comfortable rooms and bed and a great restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudy Campos Directeur

AccorHotels certified review
D. Couples - 31/01/2018
« good experience but notation is decreasing with last year experiences »

room : perfect breakfast : less products as last years ( no more yahourt lait brebis, no more dry fruits such, fruit juice lower quality bar : problem with glass of champagne too warm ( problem of fridge as I understand) restaurant : too much salt on one main course, temperature of the wine not correct bottle of Bordeaux too warm employees : perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint-Lary Sensoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rudy Campos Directeur

AccorHotels certified review
Monica Couples - 29/01/2018
« Overpriced for quality and standard »

The stay was less than expected. Hotel is a bit basic for being rated 4 stars, food ok and spa was VERY disappointing and poor quality. Reconsider advertising a spa at your hotel location, as is false and not accurate. The spa environment is very poor and was the only reason we decided to book at your location. Ensure that the difference between access to the spa offered by the hotel and access to Rio is made clear, as the photos on your website are false advertising. Overall, quality for money is poor and would not recommend nor return to this location for the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MONICA R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint-Lary Sensoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest regrets. At Mercure, we strive to provide a good service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rudy Campos Directeur

AccorHotels certified review
Mark R. Solo - 11/09/2017
« Extremely helpful and happy staff ! Lovely large bright room. Great location. »

I was there for an Ultra Trail Race ... the Grand Raid Des Pyrenees... so peace and quiet and good surroundings were important for preparation. I got exactly what I'd hoped for. Not sure though if I gave the staff my Le Club Accor rewards number .... on my card it gives the numbers 30… and 14… .... can the 4 nights stay in Saint Lary Soulan be added ? Thank you Mark R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you wish you can also leave your opinion on our trip advisor page, simply copy your comment from this support, and click following link. https://www.tripadvisor.fr/Hotel_Review-g196629-d261247-Reviews-Mercure_Saint_Lary_Sensoria-Saint_Lary_Soulan_Hautes_Pyrenees_Occitanie.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Ruthie D. Friends - 09/09/2017
« It was essentially perfect »

The staff went above and beyond to make sure our guests were happy. We are so grateful to all the effort they made throughout the entire weedkwnd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUTHIE D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Alice Families - 09/09/2017
« The staff in all regards were professional and friendly and so helpful. »

The reception staff accommodated easily a few special requests we had, such as late checkout, and looking for a walking stick,. The dining and food staff went out of their way to help us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you wish you can also leave your opinion on our trip advisor page, simply copy your comment from this support, and click following link. https://www.tripadvisor.fr/Hotel_Review-g196629-d261247-Reviews-Mercure_Saint_Lary_Sensoria-Saint_Lary_Soulan_Hautes_Pyrenees_Occitanie.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Alex P. Couples - 06/09/2017
« Fantastic stay, great team! »

We had a total disconnection from our city life and thank's to the wonderful team of Mercure St-Lary we spent a fine few days break. Very pertinent advice for the trekking areas as well as for the things to see and do around St-Lary. The breakfast was great and we were treated with exceptional customer care. Thank you Mercure St-Lary!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you wish to widen your appreciation and make it more widely visible and useful for our prospective customers, we invite you to copy out the lines of comments of this opinion on our page TripAdvisor, by copying the address this below to your Internet browser : https://www.tripadvisor.fr/Hotel_Review-g196629-d261247-Reviews-Mercure_Saint_Lary_Sensoria-Saint_Lary_Soulan_Hautes_Pyrenees_Occitanie.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Anonymous Families - 04/09/2017
« Beautiful »

It was easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Antoine Solo - 03/09/2017

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTOINE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Leeanne W. Business - 21/08/2017
« The Company´s preferred hotel »

Super efficient Managers and staff, food and hotel impecable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Lena Families - 15/08/2017
« Everything was great »

We got only positive surprices as from the arrival until leaving. Possibility to use the termal area (we did not know it existed when booking some hours earlier). Nice room for 3 adults, very good dinner. Special parking for our bikes :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear LENA Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Dr M. F. Couples - 31/07/2017
« Nice place »

The good: the hotel has very attractive public areas. The reception person was super, a 10/10. He gave us a fan for our room as the weather was quite warm, then called our last hotel for us as we'd forgotten something important. The dinner and petit dejuner were very good, and the restaurant was sunny and cheerful in the moening. The dining room receptionist was lovely. I'll always remember her cheerful "bon jour! The room was basic, but sufficient. No air conditioning, but we left the sliding door open all night for air flow and slept fairly well. The only disappointment was our inability to use the thermal pool, as the Castries Olympic Rugby club had reserved it for their private use. It was fun to see those muscular young men walking around the hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Chris T. Business - 22/07/2017
« great customer service and amazing food »

As always, the St Lady Mercure gave top service and was accommodating in every way. That's why we return every year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Lary Sensoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marc Peybernes Directeur

AccorHotels certified review
Graham, F. U. Couples - 06/07/2017
« Great location; great staff and great service. »

Staff at reception, bar and restaurant were all great. Claire suggested a walk and lent us a guide (which shows trust) and we duly returned this for others to enjoy as we had (we did walk 20). The hotel was very well situated too with lots of free parking adjacent to the hotel, easy access to the town and also the Telepherique. We spent a very happy afternoon walking the to the very highest ski station (just follow the track so no map required) and at the top views were only shared with a few goats, a buzzard and some red kites. Complete silence and tranquillity - bliss. We loved St Lary Soulan and will definitely return and would not consider staying anywhere other than the Mercure.

AccorHotels certified review
Ev Couples - 20/06/2017
« Spa is way below Standard »

We came for 2 Days as a couple, especially because you had a spa. The hotel itself is ok an would get 3-4 points. However, we booked because of the Spa and were really disappointed. If you enter the Spa there is mostly noone there and you have to search for the personell. There is an awkward smell in some areas. If you want to go to the Hamam or Sauna you have to walk your way through the gym. Hamam and Sauna look very old and desperately need a renovation. The loud music from the gym is present in the Hamam and not relaxing. The massage was below standard as the young ladies did not know how/where to use pressure/force and was overall much to light for our taste, although we asked for more pressure. The ladies where friendly and did their best, but for me it looked like they were just trained fore these specific NUXE Spa massages and did not have much experience. The price was much too high for the performance and the uninviting surroundings, which badly need a renovation.

AccorHotels certified review
Anonymous Business - 19/03/2017

Wonderful stay again. The staff were amazing, the food delicious and the hotel is just so lovely. It was a perfect break for us. We made full use of the spa facilities, which were perfect after a busy day. We will be back again .

AccorHotels certified review
Anonymous Families - 18/02/2017

Great welcome, excellent food, good stuff for the kids

AccorHotels certified review
Anonymous Couples - 28/01/2017

We booked a room with a sofa and was assigned #305 (?). However, there was no sofa in this nice room so went back to reception to explain. I was told there was no rooms left with sofa and then the manager intervened after referring to his computer and suggested room 219 which we accepted as that was the "only" choice. My wife doesn't ski so needed something to sit on! It looked reasonable but the carpet was "dégueulasse" to say the least with no curtains and refrigerator didn't work. We are now at Mercury Saint Georges in Toulouse and perfect and beautiful. We chose Mercury Saint Lary as we were there 3 years ago and was perfect also ..... not this time!

AccorHotels certified review
Anonymous Families - 07/01/2017

The Mercure in Saint-Larry is a family oriented hotel. Staff are friendly, nice and very professional. You feel in a cocoon during your stay. Food is also really good (good local products, cooked by chefs that love their job), this a big part of the unique experience. Everyone in the family has his own space: kids club, the video games, the pool table, the spa Will definitely come back

AccorHotels certified review
Anonymous Couples - 25/09/2016

The hotel looks like Santa's home. The interior was beautiful, staff very helpful and facilities great.

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