Hotel - Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino

4.5/5 2,167 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 279.00 AUD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

  • 127 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Baby bed
    • TV Bouquet beIN Sports
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,450 reviews

Our guest reviews for Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,167 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Grant J. Couples - 14/08/2018 AccorHotels certified review
« A nice enjoyable relaxing break »

The room was very good - good size, liked the separate toilet, loved the chocolates each day The staff are very friendly and helpful. It was noticeable that every time a staff member crossed your path they gave a warm and friendly greeting. This made the stay more pleasant and enjoyable than what it would otherwise have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant J., Thank you for taking the time to review your stay here with us at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your time here in the tropics away from the cold of the NZ winter and happy to hear our staff are what the difference and enhanced your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Jackie Couples - 14/08/2018 AccorHotels certified review
« Fantastic Hotel »

Everything from the check in experience, to the room, to the amenities were really top notch. Even the television greeted us by name when we checked in. We were at the hotel for about a week, and every day our rooms were cleaned with newly stocked towels, water and evening turndown service. The daily wine was something to look forward to each evening when we returned from a long day of sight seeing. I would highly recommend this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie, Thank you so very much for your comments regarding your stay at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback. I will share your comments with our team as I know that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope that we are able to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Pullman R. C. Business - 13/08/2018 AccorHotels certified review
« Good service, lovely hotel. »

The experience was good overall. The room was comfortable and spacious with a lovely view. The evening event my company held at the hotel was a little disappointing in that the food was average at best.

Jan Business - 13/08/2018 AccorHotels certified review
« Comfortable »

Very comfortable and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan S., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as comfortable and welcoming as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Warren H. Business - 12/08/2018 AccorHotels certified review
« Mr »

Was great but why do you ask guests to complete these sueveys and not compliment them with say $110 Voucher off their next stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Amanda M. Business - 12/08/2018 AccorHotels certified review
« I'd go back tomorrow! »

Room was lovely, high levels of cleanliness, staff were kind, generous, thoughtful, helpful. Loved every moment of my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda M., Please do come back tomorrow! We very much appreciate your comments and are delighted that you loved every moment of your stay here with us at the Pullman Reef Hotel Casino. It is always a pleasure to receive such positive feedback and hear that we truely did make you feel welcome. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Business - 12/08/2018 AccorHotels certified review
« Excellent overall »

Pleasant and hassle free

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for reviewing your stay here with us at the Pullman Reef Hotel Casino. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are truely happy that you had such a pleasant and hassle free experience with us. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Glenn M. Business - 11/08/2018 AccorHotels certified review
« Extremely happy »

Everyone was very polite and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn M., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Lynda Families - 11/08/2018 AccorHotels certified review
« We had a fabulous time enjoyed the hotel and restaurants etc immensely »

We were made very welcome, nothing was a problem, staff amazing, looking forward to returning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda, Thank you so very much for your comments regarding your stay at the Pullman Reef Hotel Casino. It is a pleasure to receive positive feedback and hear that you had such a fabulous time here. Thank you again for sharing your experience and we hope that we are will have the pleasure of welcoming you back again in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Couples - 11/08/2018 AccorHotels certified review
« To celebrate my boyfriends birthday »

It was really amazing. I really enjoyed staying there. Hope we will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your time and wonderful comments about our team during your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback and hear that you both had such a fabulous time celebrating a birthday here with us! Thank you again for sharing your experience, and we certainly do look forward to you returing again soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Bill M. Couples - 10/08/2018 AccorHotels certified review
« Awesome customer service and great room. »

Helpful staff and clean and spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Couples - 10/08/2018 AccorHotels certified review
« Fantastic experience »

Our stay was a wonderful way to finish what had been primarily a camping holiday. We felt pampered, and sad we had only one night to enjoy it. All employees were welcoming, very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We are absolutely delighted that you felt so pampered and most importantly welcomed during your stay with us at the Pullman Reef Hotel Casino. It is always a real pleasure to receive positive feedback. I will share your comments with our team as I know it is an encouragement to all of our staff whilst we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope that we are able to welcome you back again in the near future for a longer stay with us. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Sue A. Couples - 10/08/2018 AccorHotels certified review
« Fabulous »

The staff were great. The airlines lost my husbands luggage and we appreciated room service delivered deodorant and a dental kit to our room. Also on request we had room service deliver on two occasions a ice bucket and were so impressed how quick the service was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Natalie W. Couples - 10/08/2018 AccorHotels certified review
« Love how everything is in the venue, awesome »

The staff are extremely accommodating, our room was lovely. And the price for the room was well worth it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Jamie-lee R. Families - 10/08/2018 AccorHotels certified review
« Perfect »

Better than expected, wonderful, wouldn’t hesitate to recommend to others, thank you!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie-lee r., Please let me Thank you for your wonderful review and comments regarding your stay at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, we are delighted that we provided such a fantastic experience for you and we certainly look forward to welcoming you back again soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Business - 10/08/2018 AccorHotels certified review
« Bathroom shower seat »

Very confusing hotel breakfast restaurant is outside of the hotel no signage. Bathroom seat had mould under it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. Again, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you could recall who checked you in I will follow up as all of our guests should receive an information page with a map to the restaurant. I am sorry that this has not been given to you. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Catherine Couples - 10/08/2018 AccorHotels certified review
« Excellent position »

Friendly staff, close to attractions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate you taking the time to leave comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, we are delighted that you enjoyed your stay and we hope your next visit will be as memorable as this one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Serena L. Couples - 10/08/2018 AccorHotels certified review
« Pleasurable »

Checking in by Alex Bartlett was very professional and quick. On checking out, we rang from our room for a weighing scale and was advised that it’s available at the front desk. Alex was there and he helped us weigh our luggage. So checking out was easy as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serena L., Thank you for taking the time to review your stay with us, we very much appreciate your comments. It is always such a pleasure to receive positive feedback. I will be sharing your comments with our team, in particular Alex, our Duty Manager. I apologise that we did not give clearer directions to our car parking facility and which elevators are closest to the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasurable as this one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Brendan C. Couples - 10/08/2018 AccorHotels certified review
« Wonderful suite and location but frooze all night as no-one could control the air con »

see above....not happy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Can you advise who you spoke to on reception to assist with the air conditioning? We have heaters and extra blankets on hand for our guests if it gets too cold. We also recommend turning it off and using the fan that is available in the room. If you can at all recall who you have spoken with I will make sure that they are disciplined for not giving you these options. We do strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Iris Families - 10/08/2018 AccorHotels certified review
« Satisfied »

I would like to thank the Reception Staff and Concierge. Very professional and gracious ,nothing too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iris , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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