Hotel - Pullman Reef Hotel Casino
Pullman Hotel Pullman Hotel

Pullman Reef Hotel Casino

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4.5/5 2,006 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 245.00 AUD Non member rate
From 245.00 AUD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Sauna in bathroom
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

  • 127 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Sauna in bathroom
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Direct dial telephone
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 4,999 reviews

Our guest reviews for Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,006 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ramona Families - 12/10/2017
« Mrs ramona I. »

It was lovely! Convenient! The staff were absolutely amazing! Thank you thank you!

AccorHotels certified review
Melissa A. A. Couples - 12/10/2017

The staff were very friendly and the hotel was nice. Unfortunately the food service was terrible. We waited an hour and a half for a pizza by the pool which never arrived. We went to the bistro and were served cold nachos. Then we tried the Chinese restaurant and noodle bar at 9pm only to be told they were closed even though the signage in the lift says open til 10pm.

AccorHotels certified review
Anonymous Couples - 12/10/2017
« Beautiful hotel with great facilities and staff »

It was a fantastic place to stay to relax and unwind. Staff were very friendly and helpful and the rooms and facilities were great.

AccorHotels certified review
Paula I. Couples - 11/10/2017
« Comfortable hotel but some aspects leave a bit to be desired. »

1)There a few occasions when we came back after a trip out in the morning about 1pm - shopping, site seeing etc - when our room had not been made up. This was most annoying as I had injured my back whilst travelling to Cairns and I needed to rest after being out all morning. 2) One morning the paper was not delivered. 3) I noted the following - NOTE to housekeeping - the coffee table in the room was not dusted and underneath, where the legs of the table crossed over under the table, there was a lot of dust. I intentionally disturbed some dust with my foot and this was not noticed by the cleaner.. 4) Also the left hand basin in the bathroom (the one I used as a woman) was black under the rim beneath the marble bench - the facing edge was clean but you can clearly see the black under the nearside by looking in the mirror. This is not an example of a five-star hotel I believe, as these small items need to be noted by the cleaner or (if not by the cleaner) most definitely by the Executive Housekeeper. Please note we were in Room 706. The breakfasts were fantastic,, the general cleanliness was good. The receptionists were pleasant and most helpful - especially when we asked twice for assistance with the computers and printer in the lobby. Thank you to them. I would be happy to answer any questions in respect of this overview - you have my mobile number. I have rated the overall experience as 7 due to the above issues,. In a 5-star it should have been 9-10! Paula I

AccorHotels certified review
Bar S. T. L. F. F. O. H. Couples - 11/10/2017
« FOR THE MOST GREAT SERVICE »

Seamless checkin Extremely helpful and happy staff from concierge to reception For the age of the property, the room itself was cleaned perfectly and is a credit to your housekeeping department. Breakfast staff were excellent cheerful and bubbly more like they were the guest as opposed to the workers. However bar 31 staff could do with a personality and service re train. No acknowledgement on approaching the bar and the girl was more interested in talking to a friend at the end of the bar.This was our first drink of the evening before heading out for dinner and didn't set the tone to well. When I am the only person waiting to order and there are two staff behind the bars find this very poor as they let the rest of the team down as well when it comes to a review.

AccorHotels certified review
Mr C. Couples - 10/10/2017
« It was average for a special occasion »

My experience of the Pullman Casino was average and this night became a Birthday Present for my wife. The two beds in our room were extremely poorly made with sheets hanging out. Surely this is something that gets checked? It would be useful to have instructions to the coffee machine? We came back to the room after an amazing night to use the spa and to our dismay there was mould on the ceiling. This I reported on check out and the lady acknowledge this by saying sorry. Another issue was never asked if we were members of LeClub Program and both of us are. I will not be recommending this hotel to anyone and have discussed this bad experience with friends and family.

AccorHotels certified review
Lyndsay S. Friends - 10/10/2017
« Always brilliant. »

To me this is the best in cairns and I have stayed here many times before as it is my preferred hotel. I love it and I love the beds- so comfortable. I always stay here if I have an occasion or function even though I live in cairns.

AccorHotels certified review
Pat A. E. Couples - 10/10/2017
« Great October 2017 stay in Cairns »

Excellent property in a greater location. Staff was wonderful and very helpful. Easy access to waterfront restaurants and activities.

AccorHotels certified review
Chelle Couples - 09/10/2017
« keep coming back »

we have stayed many times and every time it has been just perfect. Beautiful room, helpful staff

AccorHotels certified review
Roy P. Families - 09/10/2017
« awesome awesome awesome!!!!! »

From the moment we stepped into the hotel and were greeted by a very happy and friendly receptionist (sorry I can't remember her name but she is pregnant and due around xmas time). Our Junior suite was amazing and the amount of complimentary items was unexpected. Our included breakfast was exceptional and the staff were amazing. This has been the best hotel we have ever stayed in in regards to amenities, location and staff interaction. I would highly recommend your hotel to anyone and if we ever come back to Cairns we will be staying at your hotel again.

AccorHotels certified review
Ken S. Couples - 09/10/2017
« Excellent location for the hotel, convenient to downtown with fabulous outlook »

From the time we checked in the service was exceptional. The room we had was magnificent and the meals we had at the main restaurant, Tamarind were outstanding

AccorHotels certified review
Anonymous Friends - 09/10/2017
« Excellent »

Friendly stay in the hotel for the short time we were there

AccorHotels certified review
Denise P. Couples - 08/10/2017
« Exceptional Service »

The staff at Pullman Reef Hotel are all excellent from check in right through to wait staff at Restaurant and coffee shop

AccorHotels certified review
Vipul P. Business - 07/10/2017
« Whoa! Phenomenal. Unfortunately was on business and not leisure »

As mentioned above..... in one word... PHENOMENAL. No drawbacks. Best of services. Gave a 9/10 since I have yet to visit other hotels. Hoping don't find one yo top you guys

AccorHotels certified review
Pierre B. Friends - 07/10/2017
« Nice stay at Pullman Reef Casino »

Nice stay at the Pullman Reef Casino; nevertheless, I find the property to be overpriced for the location and city.

AccorHotels certified review
Diana S. Business - 07/10/2017
« Absolutely perfect »

Wonderful staff very helpful lively amenities and great reception and follow up with garment left behind in wardrobe sent back to me immediately.

AccorHotels certified review
Tracey Couples - 07/10/2017
« We'll be back! »

The lovely welcome from the Reception staff every time we saw them, added to the enjoyment of our long awaited (25 years) holiday without the kids. We had a King Spa suite with water view and I must say, it was hard to walk away from the private balcony. We highly recommend The Pullman Casino Reef Resort for a quality vacation. Get the breakfast deal too. You wont be disappointed with the First Class variety. It was delicious:)

AccorHotels certified review
James Couples - 06/10/2017
« Really enjoyed my stay »

Highlights for me: -Luxurious room -Very comfortable bed -Complimentary mini bar and water -Very friendly and helpful staff -Complimentary late check out on request (very much appreciated!)

AccorHotels certified review
Susan G. Couples - 06/10/2017
« Excellent service and location »

Fantastic service, felt really special, wish we could have stayed longer. Will definitely consider next time.

TripAdvisor review
Maree G Couples - 06/10/2017
« A Pleasant Surprise »

We are Accor loyalty members and have stayed at this hotel several times before - would do so more often if we could afford it - as it has a really lovely ambience. The recent upgrades to what's included in your stay (free parking, complimentary selected mini bar, coffee machine in the room and buffet breakfast) made our stay even more enjoyable. Our room was really well presented and maintained. Staff are always pleasant & courteous. Delightful!

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