Pullman Reef Hotel Casino 5 stars

TripAdvisor rating 4.5/5 2,292 reviews
Pullman Reef Hotel Casino
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Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

  • Luxurious rooms with Luxurious INCLUSIONS! Make sure to look at our offers.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870
cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Contact email

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :   BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.925496, 145.779654

Currently, close to our hotel

Green Island Ecotourism boat trip, tour

From 01/01/2019 to 31/12/2019

At 415 m

The Cairns Show 2019

From 17/07/2019 to 19/07/2019

At 3 km

Cairns to Karumba Bike Ride

From 29/06/2019 to 05/07/2019

At 3.4 km

Ecotourism at Daintree National Park, visit

From 01/01/2019 to 31/12/2019

At 5.9 km

Our accommodations

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, 1 King Size Bed, Pool views with Spa

  • Max. number of persons: ‌2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, 1 King Size Bed, Inlet Views with Accessible Bathroom

  • Max. number of persons: ‌2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, 2 King Single Size Beds, Trinity Inlet views with Spa

  • Max. number of persons: ‌2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

JUNIOR SUITE, 1 King Bed, Double Spa Bath

  • Max. number of persons: ‌2
  • Area: From 55
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 2 Double size beds, Double Spa Bath

  • Max. number of persons: ‌2
  • Area: From 55
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

EXCLUSIVE SUITE, 1 King Size Bed, Double Plunge Bath

  • Max. number of persons: ‌2
  • Area: From 61
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESIDENTIAL SUITE, 1 King Size Bed, Double Spa Bath

  • Max. number of persons: ‌2
  • Area: From 160
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

TAMARIND

Type of cuisine: Gourmet

Tamarind Restaurant is now the most awarded restaurant in Cairns, Recent Awards include Accor's Restaurant of the Year 2017 for Pullman as well being a recipient of an Australian Good Food Guide - One Chefs Hat 2018.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCHANT ARTISAN FOOD & COFFEE

Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLINDERS BAR AND GRILL

Type of cuisine: Bistro

Choose from a great range of light meals, snacks and beverages. Great value for money.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE CHINA RESTAURANT

Type of cuisine: Other cooking style

Internationally acclaimed Chinese restaurant in Cairns, well known for it's authentic Peking and Hong Kong Cuisine, Yum Cha and Seafood.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE CHINA NOODLE BAR

Type of cuisine: Bistro

A tempting array of traditional Chinese delicacies in the historic surrounds of Customs House. Well known for their noodle artistry, Café China Noodle Bar is the perfect place to try authentic Noodle Soup. This is an independently run restaurant.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIHOU BAR

Photo non contractuelle / Strictly non binding

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPORTS ARENA BAR

Photo non contractuelle / Strictly non binding

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR36

Photo non contractuelle / Strictly non binding

BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music with and unwind friends!

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

7,993 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,292 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great break away.

Customer review rating 4.7/5

Win S. Business - 10/06/2019 AccorHotels certified review

Staff helpful and friendly. Could not have asked for anything better.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is great to hear you enjoyed both the hotel facilities and the service! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Kind regards, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Only there 1 night all staff very helpful

Customer review rating 4.7/5

Victoria H. Business - 09/06/2019 AccorHotels certified review

Loved the pillows where can I get these pillows

Dear Victoria, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. One of our team members will contact you shortly with detailed information regarding the pillows. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Lovely place with everything that we needed

Customer review rating 4.7/5

Allana R. Couples - 09/06/2019 AccorHotels certified review

Staff very attentive, nothing was a problem

Dear Allana R., We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am thrilled to hear that the team have taken such great care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Perfect

Customer review rating 4.7/5

Michael Families - 09/06/2019 AccorHotels certified review

All staff were amazing. Service was exceptional and were treated as executives. Highly recommend for locals and tourists.

Dear Michael, We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am delighted to hear that the team have taken such great care of your during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

The team gave me such a warm welcome and when booking the room It was nice and easy and made easy . Thanks you to all the team at the Pullman for making my stay a comfortable one

Customer review rating 4.7/5

Alan B. Solo - 09/06/2019 AccorHotels certified review

My experience was a step above the rest of the hotels .. nothing was a problem for them and they were always ready to help and wanting to . When making the booking it was so easy and they were once again so helpful ..

Dear Alan B., We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am thrilled to hear that the team have taken such great care of you prior and during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
Customer review rating 4.7/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

Excellent

Dear Valued Guest, We very much appreciate your review regarding your recent stay at the Pullman Reef Hotel Casino, it is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Very nice room & great service

Customer review rating 4.7/5

Patricia Solo - 09/06/2019 AccorHotels certified review

Very nice room but didn't need a spa so not sure why I had one as likely cost me more. Matthew the elder was extremely helpful on my arrival and Matthew the younger on my departure.

Dear Patricia, Thank you for taking the time to tell us about your stay with us at the Pullman Reef Hotel Casino. I am delighted to hear you had a great stay. Every room in our hotel has a spa bath - it is most certainly a complimentary feature for our guests to enjoy. I will share your comments with our team, the Concierge team in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I am looking forward to welcoming you for another great stay in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Amazing!

Customer review rating 4.7/5

Jessica Couples - 09/06/2019 AccorHotels certified review

It was just a really romantic weekend getaway and as it was my first time staying at the casino I felt it was perfect! I even ended up with a ring on my finger!! The only thing I would say would be brighter lights in the entrance way but otherwise it was beautiful

Dear Jessica, Congratulations on behalf of everyone here at the Pullman Reef Hotel Casino! We are excited to hear we have played a small part in the start of your new and exciting journey! We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience. We look forward to welcoming you for another great stay in the near future. Warm regards, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Our stay was great as usual Looking forward to staying again in the coming months

Customer review rating 4.7/5

Chris M. Couples - 09/06/2019 AccorHotels certified review

The room was great. and the services is exceptional as usual. Always enjoy our stay

Dear Peter M., We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am delighted to hear that the team have taken great care of you once again on your recent stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back again soon on your next visit to Cairns. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Friendly welcoming staff.

Customer review rating 4.7/5

Don P. Couples - 08/06/2019 AccorHotels certified review

We found all staff very helpful. We had room service for our evening meals - the food was quite good without being "terrific". The young lady who assisted us in checking out is a credit to both herself and your Hotel.

Dear Don P., We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback regarding out team. I will be sure to pass on your feedback to Shanice, who had assisted you at your departure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Comfortable and luxurious

Customer review rating 4.7/5

Janie B. Couples - 08/06/2019 AccorHotels certified review

We very much enjoyed our stay. The staff were lovely. The room was spotless, spacious and very comfortable.

Dear Janie B., We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am delighted to hear that you have found the team very helpful during your stay and that you rooms was spacious and comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great customer service when something went wrong

Customer review rating 4.7/5

Nicola Couples - 07/06/2019 AccorHotels certified review

We had an unfortunate check in where the room was not ready at check in time. When we got one about 10 minutes later we walked in to find it had not been cleaned. We went down Alan were issued with another key to find a room with twin beds rather than a double. The duty manager Alex Bartlett apologised and upgraded us to a lovely corner suite. The lady on reception (unfortunately I didn’t take her name) was also very apologetic and accompanied us to the room the final time to check all was ok. They also sent wine and chocolate to the room and called twice to check all was ok. On check out they waived some costs from the mini bar. This made the stay an excellent one from what could have been a very bad beginning. The room was lovely and very comfortable and the location excellent. I would definitely stay again.

Dear Nicola, We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive both constructive and positive feedback. I am very sorry to hear that your arrival was not easy and convenient as it should be, I would like to thank you for your patience while we made arrangements to correct these issues. I am thrilled to hear that the team have taken care of you for the remainder of your stay also. Thank you again for sharing your experience, and we look forward to welcoming you on your next visit to Cairns. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Exceptional experience, room and service simply outstanding!

Customer review rating 4.7/5

Astrid Solo - 07/06/2019 AccorHotels certified review

Everyone was so friendly helpful professional they even picked up my suitcase from the other Accor hotel where I had it stored while I was diving on the reef. Went out of their way! I don’t usually give feedback but everyone I met was exceptional and the room lovely

Dear Astrid, We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am delighted to hear that the team have taken care of your during your stay. I will be sure to share your feedback with them all. Thank you for your loyalty with Accor Hotels, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Top notch again.

Customer review rating 4.7/5

John K. Couples - 06/06/2019 AccorHotels certified review

Excellent hotel with superb rooms, location and staff. Junior suite is amazing. Only downside, which is not the hotel’s fault, is the street sweepers that thunder through the roads at some ungodly hour of the morning. Weather was atrocious so did not use the pool facilities. The coffee shop is great but the other restaurants are fairly average.

Dear John K, It was our pleasure to have you back with us again so thank you for taking the time to review your experience here at the Pullman Reef Hotel Casino. Thank you for highlighting the positives of our staff service and our luxurious Junior Suites. I do however apologise for the noise coming from the early morning street sweeper as I agree it is not ideal however a necessity. I also note you were not happy with your breakfast experience and for this I am sorry. I have passed your comments to the Food & Beverage Manager to look into further. Your feedback is important as we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit with us. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

A great romantic weekend at Pullman Reef Casino

Customer review rating 4.7/5

Kim N. Couples - 06/06/2019 AccorHotels certified review

We went for a romantic weekend and stayed in the Junior Suite. The room was incredible. It was on the corner with windows down both sides of the room. A full wardrobe in the hallway and a bathroom almost as big as a bedroom with a double shower and spa bath overlooking the water! The window in the shower with tall fronds outside of the window was a nice touch, like showering in a rainforest! The beautiful fluffy white gowns and slippers were also a nice extra. The service was amazing with a free bottle of wine in recognition of our Accor membership and free bottles of water. Also someone checked in regularly with us to make sure we had everything we needed. We cannot speak highly enough about the accommodation and the service!

Dear Kim, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am pleased to hear you enjoyed your suite as well as the service. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
Customer review rating 4.7/5

Rose Friends - 06/06/2019 AccorHotels certified review

All staff were extremely friendly and helpful. Nothing was too much trouble, from saving a newspaper article for us to taking our photo.

Dear Rose, We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am thrilled to hear that the team have taken such great care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

I love the Pullman - Cairns

Customer review rating 4.7/5

Leeza Friends - 06/06/2019 AccorHotels certified review

Birthday trip away with my sister and the pullman made is very special. taking advantage of my gold membership, we were able t upgrade to a larger room for most of the stay. We had a nice surprise of champagne and chocolate strawberries when we checked in too! Easy check in and out. Staff were wonderful. THANK YOU

Dear Leeza, Thank you for taking the time to share your experience with us. I am delighted to hear you had a wonderful stay and enjoyed your Birthday present as well as the upgrade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Kind regards, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great staff and great location.

Customer review rating 4.7/5

Andrew.c Couples - 05/06/2019 AccorHotels certified review

Very good would highly recommend your hotel

Dear Andrew C, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback and thank you for your recommendation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as great as this one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Luxury

Customer review rating 4.7/5

Nadine D. Couples - 05/06/2019 AccorHotels certified review

Great service, beautiful rooms and view, love the bath tub :)

Dear Nadine D., We very much appreciate your comments and time taken to review your recent stay here with us at the Pullman Reef Hotel Casino. We are delighted that our service was a highlight as too our devine spa baths with that view! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope we will have the pleasure of welcoming you back again soon for another night of luxury. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Modern comfort

Customer review rating 4.7/5

Bianca Couples - 05/06/2019 AccorHotels certified review

Overall stay was lovely however there were a few cons 1. the room was cold. we turned the AC off but the room remained cold. we was offered a blow heater however have heating would have been better, as it would heat the entire room and bathroom etc and not just the immediate space of the bedroom. 2. lack of inroom entertaiment included in the room price. I would have at least exspected, for this level of hotel, satalite tv * international / and not just your bog stanard tv channels. A selection of FREE movies and or allow tv to snyc to laptop so we can at least enjoy netflix etc Pros Staff were nice , well mannered and seemed happy. Loved the slippers and robe, pillow selection and on site entertainment was good.

Dear Bianca, Thank you for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. We very much appreciate your feedback and we treat your comments with the utmost of importance. I am sorry that your stay coincided with our first few cooler days of the year but happy that we were able to assist with your airconditioning and provide a few warm options for you. We do agree with your suggestion of improving connectivity to guests own devices in rooms and this is currenlty in the process of being finalised before we install throughout the hotel Thank you for highlighting the staff and those little extras in the rooms that we hope make you feel welcome. Thank you again for sharing your experience, and we do hope we will have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
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