Hotel - Pullman Reef Hotel Casino
Pullman Hotel Pullman Hotel

Pullman Reef Hotel Casino

4.5/5 2,213 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

  • 127 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Baby bed
    • TV Bouquet beIN Sports
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.7/5 AccorHotels Rating 7,001 reviews

Our guest reviews for Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,213 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lauryn S. Couples - 12/11/2018 AccorHotels certified review
« It was absolutely amazing »

It was amazing! The beds were comfortable and the service was incredible

Anonymous Business - 12/11/2018 AccorHotels certified review
« good accommodation »

good service

Anonymous Couples - 11/11/2018 AccorHotels certified review


Anonymous Business - 11/11/2018 AccorHotels certified review
« Great- fantastic staff and lovely service. »

The staff were very friendly and helpful, my room was a delight to stay in and I can't fault any part of my stay.

Emily Couples - 11/11/2018 AccorHotels certified review
« Our experience was very good »

We stayed at your hotel for two nights with a night out on the reef in between. I booked over the phone and received excellent service with Max who patiently explained the different room types, charges and your loyalty and rewards program, and also provided us with an optional discounted breakfast. On arrival I was disappointed that there was no one to help us up the stairs with our bags. However check in was smooth and easy and Alex went above and beyond calling the Skyrail to confirm our reservation and pick up transfers for later that day. We stayed in two different room types for the two nights with the first being the king room with the water view and the second night being a king suite. On the first night we were showering in our room when turn down service happened and asked the housekeeper to return later. The housekeeper did not return later which meant that we did not receive any bottled water to drink which was very annoying. As we were staying out on the reef the reception desk stored our big bags for the night without incident. Check in was again easy. Both rooms were nicely appointed if a little tired and the spaciousness of the king suite and its layout was lovely, as were the views. It would have been nice to have a higher floor to appreciate the view more. The beds were very comfortable and the towels in the room were my favourite (out of 5 other hotels) of our trip, nice and plush and big. The pool area was nice and we enjoyed a lovely swim. On check out on the second night there was some confusion over if we had paid on check in, although this was not too big a deal. Overall our stay was very good.

Mark Couples - 11/11/2018 AccorHotels certified review
« Very good experience but room a little outdated. »

Third stay here..Always enjoy experience..Furniture in room a little outdated and rough, but experience was enjoyable..

Gary G. Business - 11/11/2018 AccorHotels certified review
« Gary G. »

Very friendly and relaxing

Mick W. Business - 11/11/2018 AccorHotels certified review
« It was terrific as we have come to expect »

Easy check in, friendly staff, good service and clean room.

Debbie B. Solo - 11/11/2018 AccorHotels certified review
« I had a wonderful time, the room was amazing. »

Thank you so much, it was a wonderful stay, the room and the service was amazing.

Lynette Business - 11/11/2018 AccorHotels certified review
« Escape »

It was a seamless experience from check in through to checkout. Friendly professional staff and an immaculate room. I had attended a business course and stayed the evening. It was a lovely escape from the hustle and bustle of day to day life.

Hilary S. Families - 10/11/2018 AccorHotels certified review
« I felt very welcome »

Returning guest with family. We were all very impressed with the facilities, the value and the service. I have already booked again for my birthday.

Christophe Couples - 10/11/2018 AccorHotels certified review
« Perfect! »

High class hotel. Excellent experience and services. We loved our surprise for our honeymoon. It was very thoughtful. Excellent breakfast as well. We will strongly recommend this hotel.

Ronald M. Families - 10/11/2018 AccorHotels certified review
« Ronald M. »

Very enjoyable stay, but too short.

Anonymous Couples - 09/11/2018 AccorHotels certified review
« perfect »

the hotel was perfect we hat a good time one little negativthe air condition was not to our liking but otherwise it was very good

Junie Solo - 09/11/2018 AccorHotels certified review
« Fantastic »

As usual staff was very accomodating upgrade me to a presidential suite because the room wasnt ready after 2pm

Sandy Couples - 09/11/2018 AccorHotels certified review
« Celebration »

Very accomodating for a surprise birthday stay! A surprise upgrade with a beautiful view.. we definitely would like to come again

Pete Business - 09/11/2018 AccorHotels certified review
« Great Service »

Both my wife and I had a discussion while at your hotel at how great the staff service is. They were always very helpful and greeted us every day. A pleasure to be in any area of the hotel.

Siew M. L. Business - 09/11/2018 AccorHotels certified review

other than the hold-up of check-in, everything is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear siew mei L., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience at check in did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry for the delay in checking into your room. We have spoken with our team to ensure that this does not occur again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Craig B. Business - 09/11/2018 AccorHotels certified review
« Mr »

I would like to congratulate two of you staff ones name was Alexandra I think she was serving at the pool area for the Govita group, I was talking with a friend when she came up to us and said , I noticed your not eating anything are you vegetarian , Alexandra then said wait here I’ll bring you back something. The next was in the Govita suppliers area where there was a coffee machine. I was greeted by Lauren, I asked if they had lactose free milk she said no but wait here I’ll see what I can do, she went downstairs and came back with lactose free milk and made me a coffee. To both of them we’ll do great customer service

Greg F. Business - 09/11/2018 AccorHotels certified review
« Very friendly service. Good rooms. Great location. »

Breakfast was a bit hard to find but lovely once found. We were a little confused thinking the Chinese restaurant I'm the middle of the hotel was part of Accor (which it wasn't). The overall stay was a good one.

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