Hotel - Pullman Reef Hotel Casino
Pullman Hotel Pullman Hotel

Pullman Reef Hotel Casino

4.5/5 2,212 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

  • 127 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Baby bed
    • TV Bouquet beIN Sports
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,989 reviews

Our guest reviews for Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,212 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hilary S. Families - 10/11/2018 AccorHotels certified review
« I felt very welcome »

Returning guest with family. We were all very impressed with the facilities, the value and the service. I have already booked again for my birthday.

Christophe Couples - 10/11/2018 AccorHotels certified review
« Perfect! »

High class hotel. Excellent experience and services. We loved our surprise for our honeymoon. It was very thoughtful. Excellent breakfast as well. We will strongly recommend this hotel.

Ronald M. Families - 10/11/2018 AccorHotels certified review
« Ronald M. »

Very enjoyable stay, but too short.

Anonymous Couples - 09/11/2018 AccorHotels certified review
« perfect »

the hotel was perfect we hat a good time one little negativthe air condition was not to our liking but otherwise it was very good

Junie Solo - 09/11/2018 AccorHotels certified review
« Fantastic »

As usual staff was very accomodating upgrade me to a presidential suite because the room wasnt ready after 2pm

Sandy Couples - 09/11/2018 AccorHotels certified review
« Celebration »

Very accomodating for a surprise birthday stay! A surprise upgrade with a beautiful view.. we definitely would like to come again

Pete Business - 09/11/2018 AccorHotels certified review
« Great Service »

Both my wife and I had a discussion while at your hotel at how great the staff service is. They were always very helpful and greeted us every day. A pleasure to be in any area of the hotel.

Siew M. L. Business - 09/11/2018 AccorHotels certified review

other than the hold-up of check-in, everything is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear siew mei L., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience at check in did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry for the delay in checking into your room. We have spoken with our team to ensure that this does not occur again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Craig B. Business - 09/11/2018 AccorHotels certified review
« Mr »

I would like to congratulate two of you staff ones name was Alexandra I think she was serving at the pool area for the Govita group, I was talking with a friend when she came up to us and said , I noticed your not eating anything are you vegetarian , Alexandra then said wait here I’ll bring you back something. The next was in the Govita suppliers area where there was a coffee machine. I was greeted by Lauren, I asked if they had lactose free milk she said no but wait here I’ll see what I can do, she went downstairs and came back with lactose free milk and made me a coffee. To both of them we’ll do great customer service

Greg F. Business - 09/11/2018 AccorHotels certified review
« Very friendly service. Good rooms. Great location. »

Breakfast was a bit hard to find but lovely once found. We were a little confused thinking the Chinese restaurant I'm the middle of the hotel was part of Accor (which it wasn't). The overall stay was a good one.

Vanessa R. Couples - 09/11/2018 AccorHotels certified review
« fabulous »

great room with lovely views, very polite and professional staff. attended melbourne cup at casino it was our wedding anniversary food was great, atmosphere relaxed but very efficient staff.

Anonymous Couples - 08/11/2018 AccorHotels certified review
« We were sold 5 star luxury, unfortunately for us it wasn't »

House keeping, bath, bed and location were good. However the venue, pool and spa, cafe and restaurant not so good, quite dissatisfied. We were sold 5 star luxury but unfortunately it wasn't 5 star

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anonymous, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If I may ask for further details relating to your dissappointment with the restaurant and cafe, it would be helpful in order to investigate and find answers as to why. Our Guest Experience Manager, Megan Webster, is available on email at me… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Robert O. Business - 08/11/2018 AccorHotels certified review
« another pleasant two night stay at the REEF CASINO »

the rooms are well appointed and fabulous bathrooms and very nice beds location is perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert O., Thank you for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back again in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Clinton H. Business - 08/11/2018 AccorHotels certified review
« Overall, one of the best hotels in which I've stayed. »

Without a doubt one of the best hotels in which I've stayed. The room was fantastic, well presented, clean and comfortable but the overall experience, especially the staff, make it a winner. Credit would have to go to the hotel management as you can't get all those elements right unless it's led from the top. From check-in to housekeeping to the bar and restaurant team, everyone was just so pleasant and eager to please. Truly outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clinton H., Thank you for your wonderful review of your time here with us at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback in particular with regards to our staff. I will share your comments with our team as I know that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope we will have the opportunity to welcome you back again soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Douglas Y. Business - 08/11/2018 AccorHotels certified review
« all very confortable »

Concern for details and all very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas Y., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

George B. Couples - 08/11/2018 AccorHotels certified review
« Great stay at the Pullman Reef Casino »

The rooms were fantastic and the extras included in the room were a good treat and very useful. Chris was both Concierge and our breakfast waiter. Great service from Chris so special mention for him.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George B, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team and a special mention to Chris, so thank you. We are delighted that you had such an enjoyable time here with us. Thank you again for sharing your experience, and we hope we will be able to welcome you again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Santiago Solo - 08/11/2018 AccorHotels certified review
« Ecellent experience »

Welcoming, sober, relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santiago, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback and we are delighted that you had such an excellent experience with us. I will share your comments with our team as I know that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope the next time you are in Australia, we will have the pleasure of welcoming you again. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Arthur S. Business - 08/11/2018 AccorHotels certified review
« Fabulous hotel »

We had a wonderful time at the Pullman Casino Cairns in a truly lovely room. We will be back soon.

Anonymous Business - 08/11/2018 AccorHotels certified review
« A good stay in an established hotel. »

A good stay, rooms are good notwithstanding age of hotel. A few small errors with our booking terms were made good - missed later check out time and champagne in the room. A meal was credited, champagne provided and a transfer to the airport. Very professionally and courtesly handled. thank you.

Daniel V. R. Business - 08/11/2018 AccorHotels certified review
« Mr Daniel van R. »

Clean tidy comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Van R., Thank you for taking the time to reveiw your stay here with us at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback. I will share your comments with our team. We are delighted that you had such a enjoyable time with us. Thank you again for sharing your experience, and we hope your next visit will be as enoyable as this one was. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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