Hotel - Pullman Reef Hotel Casino
Pullman Hotel Pullman Hotel

Pullman Reef Hotel Casino

4.5/5 2,223 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

  • 127 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Baby bed
    • TV Bouquet beIN Sports
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 7,124 reviews

Our guest reviews for Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,223 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tina M. Couples - 05/12/2018 AccorHotels certified review
« Great Location and value for money »

From the moment the door was opened by the concierge at arrival of our stay to the moment he closed it behind us at departure the staff we attentive and helpful. We had a coner suite which was spacious with plenty of light.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am so pleased you enjoyed your stay and found the team to be attentive and helpful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Sue M. Couples - 05/12/2018 AccorHotels certified review
« Fabulous !! Then down hill thought we were at schoolies »

Fabulous !! until the room we were in (suite ) 418 which is next to a hired out party room for all special occasions (to whom or whoever ) which is adjacent to the swimming pool area and verandah of our suite which now has a beautiful clear view of two ladies vomiting into our garden. Nice !! Nothing better listening to drunks in the hallway coming to your room level by the lifts dancing screaming and singing all night, that is if you are in a party mood and you haven’t booked and paid for a luxury hotel. Wonderful security no need for swipe cards just all come on up, over 50 plus people jumping stamping and yelling. The music started at 6pm the screaming and shouting started at 7.30 pm it was at 9pm we phoned down and asked could the music be turned down as our room was vibrating. It was suggested we change rooms at 9 pm at night GREAT!! No thank you it’s 9pm not really dressed for changing rooms deal or packing up or ports after a full day out. Now let’s go back at a step or day or two. Why would you put loyal guests booked in for three nights that have paid for a luxury room next to a party room that’s going to go off all night with loud vibrating music coming thru the doorways when you have a suite three floors up available. We could not believe that the Pullman Hotels would entertain such party rooms with full on DJs so close to guests that have paid for a secure private relaxing holiday. The next day there was a lovely greet card placed in our room with a standard bottle of red wine stating sorry about the inconvenience. Well we don’t drink red wine !! And Why is it that people seem to think all will be okay, give them a bottle of plonk and all will be fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue M., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Renee Couples - 05/12/2018 AccorHotels certified review
« Extremely comfortable hotel »

Room was large with comfy seating, large bathroom and roomy shower. Service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renee, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am delighted you found the service to be excellent. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Friendly staff very accommodating »

Very relaxing- very clean and spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am so pleased you found your stay to be comfortable and relaxing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Helen Couples - 04/12/2018 AccorHotels certified review
« When staying at the Pullman you are always treated like it is their pleasure to have you as a guest. »

As always first class. The complimentary gift of wine & chocolates was a lovely touch. Room very clean & bed comfortable. Breakfast was delicious & I really appreciate being able to choose off menu & have my meal delivered to the table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am delighted you enjoyed your stay with us, from your bed to your breakfast! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Brian Couples - 04/12/2018 AccorHotels certified review
« Extremely Pleased with our stay at Pullman Reef Casino »

Overall we were pleased with the Pullman Reef Casino. The best place we stayed at during the trip. We loved the room! Service was excellent. We will looking for Pullman hotels in our future travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am delighted you enjoyed your stay, and wonderful to hear you liked our brand! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Faith R. Couples - 03/12/2018 AccorHotels certified review
« My stay in Cairns and at Pullman made my trip everything I dreamed it would be and more. »

The staff and the atmosphere at the Pullman were exceptional beyond compare. From the fragrance of the lobby to the check in staff, to the concierge to the door attendant, it all was a dream come true. Exceptional people and property. I can not say enough about the experience. Beyond my every expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faith Marie R., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is absolutely delightful to hear that we exceeded your expectations. It is what every hotelier works towards. I will make sure to share your kind words with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Sari G. Couples - 03/12/2018 AccorHotels certified review
« priveliged »

the whole experience was smooth,felt pampered.the room was lovely,the food yum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sari g., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback and we are delighted that your entire experience was so enjoyable. Thank you again for sharing your experience, and we do hope that we will be able to welcome you back again soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Scott H. Couples - 03/12/2018 AccorHotels certified review
« Love this hotel but standards have slipped »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am very sorry that we were late to service your room and we have addressed this with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Dominika Couples - 03/12/2018 AccorHotels certified review
« Great service, great rooms! »

We had a lovely stay at the Pullman’s, from the amazing concierge service, to the fantastic rooms. We will back! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominika, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am delighted you enjoyed your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Sally B. Families - 03/12/2018 AccorHotels certified review
« The team are so friendly, professional and welcoming and the hotel is so clean, comfortable and relaxing »

Excellent. So good. It's such a lovely hotel and we felt welcome from the moment we pulled up out the front. Everyone we spoke to was so professional but friendly and welcoming...including concierge, front desk, housekeeping. Can't speak highly enough of this gorgeous hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am so pleased you found the team to be welcoming and professional. I will share your kind words with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Couples - 03/12/2018 AccorHotels certified review
« Friendly helpful staff »

Friendly helpful staff, room was fantastic. Entertainment in the bar! Will definitely come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am so pleased you enjoyed your room and the entertainment at the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Vanda Couples - 03/12/2018 AccorHotels certified review
« I could live there forever »

Very very comfortable, everything we needed was right there in the room. The complimentary bottle of wine was very thoughtful & appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanda, Thank you so very much for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we do hope we will be able to welcome you back again soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Kristopher K. Couples - 02/12/2018 AccorHotels certified review
« Great experience »

A lot of fun and great location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristopher K., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am so pleased you had a fun stay! There is a lot or fun to be had in our complex and in Cairns! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Marianne O. Families - 02/12/2018 AccorHotels certified review
« Well worth the money »

We loved our stay the service was extra and Freindly very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Sandra F. Couples - 02/12/2018 AccorHotels certified review
« Great »

Beautiful room, clean and comfy bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Cristina Couples - 02/12/2018 AccorHotels certified review

Everything was great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I have also noticed your low score regarding your checkout and the comments expressing your frustration that you were unable to use the WiFi for longer than 30 minutes after your departure. Please note for any future stays, to please see our friendly reception team for a visitors pass for WiFi, this will allow you to use the hotels WiFi if staying in the lobby after departure. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Ian H. Couples - 02/12/2018 AccorHotels certified review
« Great stay. Great room and amenities »

Had a fantastic night away with my wife! Will definitely be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Tim Solo - 01/12/2018 AccorHotels certified review
« Excellent Rooms and Service from hotel staff »

I stayed at this hotel on 2 occasions. I liked the hotel on my first stay so much that I cancelled at a different hotel for my second stay. The check-in was very smooth and personable. Rooms were clean and spacious. I liked the ceiling fan in the room as it helped to cool me after returning from outdoor heat. Patio with 2 chairs and a small table was nice with decent space. Concierge service was polite and ready to assist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Dejan R. Business - 01/12/2018 AccorHotels certified review
« Great stay. »

Very comfortable, great staff, great service and overall a great facility, we enjoy the stay each and every time we are in cairns and always look forward to our next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dejan R., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the feedback that you have provide the Pullman Reef Casino Hotel. It's great to know that you received great customer service during your stay. Thank you for the comments about our rooms. We hope to welcome you back again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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