Hotel - Pullman Reef Hotel Casino
Pullman Hotel Pullman Hotel

Pullman Reef Hotel Casino

4.5/5 2,201 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

  • 127 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Baby bed
    • TV Bouquet beIN Sports
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,804 reviews

Our guest reviews for Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,201 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
A5938OMsharonh Couples - 13/10/2018 TripAdvisor review
« Wonderful »

This is by far the best hotel in Cairns and they always make us feel very special. The rooms are great? Smack bang in the centre of town. The staff here are fantastic, big shout out to our favourite concierge Matthew.

Lauren B. Couples - 10/10/2018 AccorHotels certified review
« Amazing! We can’t wait to go back one day! »

Beautiful! Great location, friendly staff, clean, modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren B., Thank you so much for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback like yours. I will share your comments with our team as I know that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we truely hope that you will be able to visit us again for another amaxing stay! Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Judy P. Couples - 10/10/2018 AccorHotels certified review
« Mix up with accommodation initially but staff at Pullman Casino where very helpful. »

Bedding was very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy P., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino and I am sorry that your initial experience at check in did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are delighted that once here, your stay with us was most enjoyable. We appreciate your time, and look forward to being able to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Janet R. Couples - 09/10/2018 AccorHotels certified review
« Exvellent »

Staff were very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet R., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne R. Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Families - 09/10/2018 AccorHotels certified review
« Pretty good »

Problem with illows as they were too hard and top sheet had too much starch in it. Every time I roped over it made a lot of noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that you had problems with the pillows & top sheet during your stay; Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Sam K. R. Business - 08/10/2018 AccorHotels certified review
« Friendly Staff with top class facility »

I thoroughly enjoyed my stay. The Front Office Staff were very friendly and courteous and the room was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam R., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Scott F. Couples - 08/10/2018 AccorHotels certified review
« Wonderful 2 nights for our 20th Wedding Anniversary »

Everything was fantastic. We are Cairns locals, and had stayed at your hotel for an anniversary celebration quite a few years ago, and decided this would be the best place for our 20th anniversary. We were not disappointed. Some lovely touches such as the bottle of sparkling that was delivered to our room on the first day and the offer of late check out. Your staff from all departments were exceptional, and if I can make special mention to your housekeeping staff, as everyone we saw in the hotel corridors always smiled and said hello, no matter how busy they were. The pool area was lovely, nice and quiet, and very relaxing. Our dinner on the Saturday night at the Tamarind Restaurant was one of the best meals we have ever had, and are kicking ourselves that we've never eaten there before (despite living in Cairns for 14 years) and will definitely be back. The Accor Dining discount was great also. We thoroughly enjoyed our stay and will be back again - please pass on our enormous appreciation to all of your staff. It's really nice to see the fantastic level of service that is offered from your establishment - lots of other hotels in our region could learn a lot from you and it is obvious that the staff were well managed and enjoyed working for the hotel. Thanks again. Scott and Joanne F..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott F., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Friends - 08/10/2018 AccorHotels certified review

The room was nice and comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali Tugberk & Selen B., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

John K. Business - 08/10/2018 AccorHotels certified review
« 1st time stay at the Pullman Reef Casino Hotel »

Great stay - staff were very friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John K., Thank you so very much for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback like yours and we are delighted that you had such an enjoyable stay. I will share your comments with our team as I know that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope we will be able to welcome you back again sometime soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anthony &. J. B. Couples - 08/10/2018 AccorHotels certified review
« Relaxing »

Staff were friendly and hotel was a little busy. We had requested our points to be added to our accor card however they were not transferred

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo B., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. I have had a look at your recent stay, unfortunately, due to a third party booking you are not eligible to receive points for your recent stay. I do apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Business - 08/10/2018 AccorHotels certified review

Staff were very friendly and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Values Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always such a pleasure to receive positive feedback like yours and we really do appreciate your time. I will share your comments with our team as I know that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Very good »

It was really good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In reference to your LeClub scoring, if you are able to send through any detailed comments that reflect your score, I would very much appreciate this. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as this one was! Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Ian P. Business - 07/10/2018 AccorHotels certified review
« Pleasant, comfortable, efficient stay. »

Amongst the best overall service experienced this year in any hotel, from the welcoming, efficient and professional front of house welcome through to the quality of the room and amenities. Small touches like the room extras (cheese platter and water) make all the difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian P., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Caine Business - 05/10/2018 AccorHotels certified review
« Everything taken care of. »

Everything but the firmness of the bed was great. I've only just over the back pain. I don't usually get back pain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caine, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Business - 05/10/2018 AccorHotels certified review
« Great to see a well managed hotel & conference facility in FNQ. »

Great view, excellent conference facilities & surrounding service, fantastic room (thanks for the upgrade) & great little surprise extras with the delivery of a complimentary wine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the wonderful comments about our staff and hotel. It's great to hear that you had enjoyed the little extras that we included in the room. We hope to welcome you back again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Rose Families - 05/10/2018 AccorHotels certified review
« Very good »

Good at very things

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Angela R. Families - 04/10/2018 AccorHotels certified review

Has been 10 out of 10 in every way .Amazing staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela R., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Michelle H. Couples - 04/10/2018 AccorHotels certified review
« Fantastic!!! »

Wonderful weekend away with my partner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle H., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Anonymous Couples - 04/10/2018 AccorHotels certified review
« Excellent »

Great service. Clean and comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback however please allow me to apologise that your experience at breakfast was not to your liking. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Keryn Couples - 03/10/2018 AccorHotels certified review
« Disappointing »

The room was disappointing. The spa was for one person everywhere else we have stayed ( Adelaide Brisbane Canberra) the spa was for two. The bed was rock hard and very uncomfortable. Didn’t sleep kept tossing and turning. The cleanliness was disappointing. The shower recess had mould I didn’t shower in it. I took baths.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keryn, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understand our Duty Manager has been in contact with you last week. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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