Hotel - Mercure Hotel Dortmund City
Mercure Hotel Mercure Hotel

Mercure Hotel Dortmund City

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4.0/5 427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Pedal boat  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Sleep well in the heart of this Westphalian city: At the 4-star Mercure Hotel Dortmund City you can choose between Standard Rooms with single or double bed, spacious Superior Room with two single beds, and Privilege Roomswith double beds. All 82 rooms are air-conditioned and have free WIFI and a DSL connection. One child up to 12 may stay in your room free of charge. Your pet is also welcome for a fee of EUR 15 a night.

  • 82 rooms
  • 72 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 909 reviews

Our guest reviews for Mercure Hotel Dortmund City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 427 reviews
AccorHotels certified review
Anonymous Business - 25/02/2018
« good as always »

friendly staff, nice rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathias A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Dmitri Business - 26/01/2018
« Nice hotel in a good location »

Everything was wonderful except shower a little awkward to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitri V K., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Thanks a lot for your comment concerning the shower in your room 425, our maintenance will check on that right now. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

TripAdvisor review
Business - 20/12/2017
« Sign board »

I have trouble to find the hotel due to poor sign board and especially the old sign board remain there and lead to wrong building, improvement is require otherwise wasting lot of time and energy for nothing!

AccorHotels certified review
Annika Business - 15/12/2017

Good, but as usual elevator problems. It would help if it was possible to use the stairs at least within the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annika Elisabeth F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very happy that the second elevator got repaired on Wednesday and Thursday and it is running again now. I can assure you that the elevator is on the main agenda of every meeting between me and the owners of the building. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Christophe V. D. H. Business - 27/11/2017
« business trip »

good

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Van der H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Dortmund City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Niclas Business - 25/11/2017
« It was okay »

My stay was ok. The room was ok. The staff service in reception was a bit slow (as they also handled the connecting bar).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niclas D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that I took your comments regarding our lobby bar service to the responsible department manager. Your feedback provides us with important information to improve our services for you and all our guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Yves Couples - 16/11/2017
« Central Dortmund with friendly service »

very central in Dortmund, clean rooms, freindly service and nice welcome including good support by the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yves E., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. We will take a close look especially to your neutral feedback and will improve in these areas for you and all our future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

TripAdvisor review
Couples - 08/11/2017
« Good hotel in central location »

Excellent location in the centre of Dortmund; 5 minute walk to main shopping area and 40 minute walk from BVB stadium. Very comfortable and clean. Staff very friendly and helpful. Slight mark down for external noise at night which might keep some awake, and for price, which was probably higher than usual because of the BVB v Bayern Munich game that weekend.

TripAdvisor review
Family - 06/11/2017
« Excellent Location - Nice rooms »

The location was excellent (just 100 meters from centre). The room was big and clean. The service was also very good. The only problem was the parking. The hotel does not have a parking space for the customers.

AccorHotels certified review
Laura Business - 06/10/2017
« Good value for money, ideal for short business trips »

The staff was very attentive and the hotel's location very convenient. My only suggestion is to have a more accessible vending machine, the current one is on the third floor which is not accessible for everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura Isabel G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Anonymous Business - 28/09/2017
« Nice as usual! »

Nice. Friendly staff and nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toshikazu M., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Thank you very much for your comment and your understanding regarding the water pressure. We have our technical department who are giving there expertise to the owner of the building to find a conclusion for the problems and improve the situation for you and all our future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Jo Business - 10/09/2017
« Excellent service »

I had very pleasure stay in this hotel, excellent service,very clean and comfy rooms. Definitelly would recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna B., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
H. A. Couples - 21/08/2017
« Good location, but worrying enterance »

Room good but would have appreciated a fridge. Main enterance to hotel dark and each time entered there was vomit by side of door along with empty beer bottles. More Mecure presence at enterance would remove security worries. Appreciate it is a shared access so would be difficult to achieve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the central location and the shared parts of the building (entrances, ...) it is some weekends difficult to achieve complete control of the cleaning situation outside the hotel area. Our team is working closely with the public authorities to protect the security and the sleep of you and all our other guests. I would like to apologize and we will have you comment discussed during our next meeting with the owner of the building to improve the situation. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Pascal Business - 16/08/2017
« As usual. Good quality for this price. The hotel deserves a fourth star!! »

I stay in this hotel twice a year for some years now. It gives good service for the price and deserves a fourth star. I spend quite a few nights in hotels and i humbly think i can judge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marnef, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Anonymous Business - 27/07/2017

- very bad smell in the room (probably cleaning agent) - unexperienced and unfriendly staff at the reception desk

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr M., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Dortmund City die Zeit genommen haben, uns zu schreiben und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wie bei Ihrer Abreise erwähnt hat der Mitarbeiter der Ihren Check Out durchführte seine Arbeit bei uns im Team gerade erst aufgenommen und wird noch angelernt. Für die Probleme und Verzögerungen bei Ihrer Abreise und Ihrem Rezeptionskontakt möchten wir uns nochmal bei Ihnen entschuldigen. Bitte seien Sie versichert das Ich Ihre differenzierte Kritik und Bewertung mit meinem Abteilungsleiterteam besprechen werde. Ihre Hinweise helfen uns unseren Service für Sie und alle unsere Gäste zu verbessern. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Yilmaz Turhal General Manager Mercure Hotel Dortmund City

AccorHotels certified review
Christophe V. D. H. Business - 15/06/2017
« Good, friendly service as usual »

Overall, I'm always pleased when staying at the Mercure in the Kampstrasse. This time, the reception forgot to provide me with a card for a free drink when checking in (and honestly I forgot it as well). One comment about the room. I stayed in Room 408. When standing in front of the bed, the mattress of the right bed is not in a good condition. Doesn't give any support anymore. The mattress on the left side was OK. If not reported yet, the batteries of the remote control of the TV don't work anymore. Will need to be replaced as well.

AccorHotels certified review
Anonymous Business - 07/04/2017

Very best hotel. It have 3 stars, but I always feel like 5. Only positive feelings. Polish TV station placed in room TV - very nice gesture.

TripAdvisor review
Friends getaway - 28/03/2017
« What one expects from Mercure Hotels »

The hotel has a good and friendly service and quality is OK. There is a parking (payed, but that is no issue in my opinion) nearby. In my opinion the hotel offers a good stay in the dense center of Dortmund.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maarten V, thank you for staying at our hotel during your trip to Dortmund. We appreciate you sharing your travel here with the tripadvisor community. We are happy to have a parking lot direct next to us for all guests arriving by car, and for our hotel guests there is a cooperation so the car is accessible 24/7. We hope to welcome you as our guest again in the future and until then we wish you always a good travel. Mercure Dortmund City & Team

AccorHotels certified review
Anonymous Business - 21/03/2017

Very pleasant. Friendly staff and the rooms were clean and comfortable.

AccorHotels certified review
Anonymous Business - 09/03/2017

Friendly staff at the reception, nice breakfast, etc

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