Hotel - Mercure Hotel Dortmund City
Mercure Hotel Mercure Hotel

Mercure Hotel Dortmund City

4.0/5 451 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Pedal boat  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Sleep well in the heart of this Westphalian city: At the 4-star Mercure Hotel Dortmund City you can choose between Standard Rooms with single or double bed, spacious Superior Room with two single beds, and Privilege Roomswith double beds. All 82 rooms are air-conditioned and have free WIFI and a DSL connection. One child up to 12 may stay in your room free of charge. Your pet is also welcome for a fee of EUR 15 a night.

  • 82 rooms
  • 72 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,210 reviews

Our guest reviews for Mercure Hotel Dortmund City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 451 reviews
Christophe V. D. H. Business - 08/03/2019 AccorHotels certified review
« Business trip »

very good as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe Van Der H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is a pleasure to have you as our very welcome and known guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Business - 07/03/2019 AccorHotels certified review
« Expensive »

Expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. During you stay and and your place of living suggests you maybe have attended too, there was the CL match between Borussia Dortmund and Tottenham Hotspur. Pricing in Dortmund was under the influence of this event. Thank you for your understanding. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Chrispon Business - 04/03/2019 TripAdvisor review
« rien »

Only the main door of the hotel is difficult to found. The receptioniste she was perfect and very nice. I have nothing more to tell but they wanted 200 signs. the hotel didn't have any restaurant and i didn't take any breakfeast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chrispon, thank you very much for visiting our Mercure Hotel Dortmund City. It is a pleasure to receive positive feedback, still we appreciate every feedback and a criticism too. It helps us to improve our service for you and all other guests. What can I say, we are germans, german law is difficult, really sorry for the 200 signs. Hope you enyojed your stay as much as the rating says, we wish you nice travels in the future with amazing locations and if you visit Dortmund again we will be glad to host you once more. best regards Mercure Dortmund City & Team

Erika K. Business - 12/02/2019 AccorHotels certified review

Overall is very good , breckfast can be improved with litle more variaty ,if we spend many days same food every day can be booring

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erika K., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Please do not hesitate to share your breakfast wishes like omelette with cheese and onion, fried eggs or something like that with my service team. They will be glad to assist you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Lloyd Business - 07/02/2019 AccorHotels certified review
« Nice hotel, basic rooms »

It's a nice hotel. Very centrally located. Good for business. Would have given a 9 if the shoe polish machines had wax in them. I tried both machines in the hotel and neither had wax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lloyd D., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I apologize to you for the experienced problem with the pillar in your room 509. I would really love to talk to the architect of the building about what he thought he was doing when he cut the rooms design in the 09 rooms. Our maintenance will check on the shoe shine machine immediately, it is supposed to work, not to not work. Thank you very much for sharing your feedback with us and giving us the chance to improve for you and all our future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

bradgreen2018 Business - 30/01/2019 TripAdvisor review
« Weekend stay »

Very nice hotel with comfortable and quiet rooms.Great location for the city centre, i was there on business at the football stadium and an easy 10 min cab ride.Plenty of restaurants close by and a 2 min walk to the train station.Only downside is the building below is empty and bit of a building site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bradgreen2018, thnak you very much for your stay at the Mercure Hotel Dortmund City and for sharing your experience with the tripadvisor community. It is always a pleasure to exceed the guests expectations, that is what my team is aiming for every day. We really hope the landlord will finish the building site in the ground floor and we look forward to the improvement for you and all our future guests. Have nice travels in the future and we will be glad to host you if you visit Dortmund again. best regards your Mercure Dortmund City Team

Anonymous Couples - 16/01/2019 AccorHotels certified review
« Great location, great room, but.... »

The renovation works started at 6:50. If the hotel inform me before the booking, I don’t reserve a room here. During my holiday I don’t want to wake up at 6:50 :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabor H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really thankfull for your positive responses, especially under the experience of the noise from the construction site. I can assure you that I am in close contact with the landlord due to many challenges the construction site offers to you, my team and all our guests. Unfortunately it is necessary to take these constructions to improve the building and the area around for our guests too. In the name of my team and me I would like to again apologize to you. On tht very morning the really started far to early with their drills. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Good comfort, reasonable price »

Nice room, reasonable price, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Christophe V. D. H. Business - 03/12/2018 AccorHotels certified review
« Business trip »

As usual, good service, friendly staff and a good room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe Van Der H., We very much appreciate your comments regarding your stays at the Mercure Hotel Dortmund City. We wish you and your family a very nice time on the way to christmas. We appreciate to have you as our guest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Friends - 27/11/2018 AccorHotels certified review
« Good, friendly hotel »

The rooms were quiet, clean and well furnished with comfortable beds. Very friendly and helpful staff. When one of my party left something in the hotel room, they were extremely helpful and posted it back to him in a couple of days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Andreas I. Business - 19/11/2018 AccorHotels certified review
« For the related business trip a good choice »

Nice located in the center of Dortmund and I could go to my business dates easily by public transport, the room was clean, only for taking a shower it was uncomfortable to step into the bathtube.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas I., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. When the hotel was build unfortunately a bathtube was up to date, as of today i would like to change it better yesterday then tomorrow. We are in close contact with our Asset Management and the Asset Management of the owner of the property, always looking for improvements. Maybe the bathroom will be one of it in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Agnes Business - 14/11/2018 AccorHotels certified review
« Average hotel with nice staff »

Hotel itself is average: not bad, not a very nice one, but everything is clean, ok. The breakfast is also average more vegetable would be good. The staff is really fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes R., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I can assure you that we will take a close look especially to your non positive feedback. Please feel free to ask our breakfast staff for your wishes, if we can handle it as hotel with only breakfast and no full kitchen, we will be glad to serve you better in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Paul W. Friends - 13/11/2018 AccorHotels certified review
« Excellent location and within walking distance of both the main Shopping precinct and train station »

Rooms are clean and quiet and the included breakfast buffet was more than sufficient to cater for nearly all eating requirements. Staff are very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Please be assured that we will take a close look into your feedback, we are already working with our tv channel provider to see if we can receive more english speaking tv channels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Joyce L. Families - 13/11/2018 AccorHotels certified review
« mrs »

Clean, nicely maintained room with comfortable surroundings. Staff pleasant and very hospitable. Breakfast menu brilliant and tasty. All round lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce & Trevor L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Lorraine W. Friends - 12/11/2018 AccorHotels certified review
« Lovely hotel. Lovely helpful staff. »

I have no complaints with my stay. Staff was very helpful.And polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Llorraine W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Business - 11/10/2018 TripAdvisor review
« Mercure Dortmund City »

The hotel is very convenient to the main railway station and when the renovations to the building in which the hotel is located, will be very pleasant. The room was OK and the INternet connection fine. Staff very helpful.

Peter N. Business - 09/10/2018 AccorHotels certified review
« Mercury Dortmund City »

Hotel sign not very visible, no information about my gold status and key refused to work twice. Friendly staff and room OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am totally with you, due to the construction site in front of the property we have a visibility problem. The owner of the property is rebuilding the facade and during the construction it is a challenge for you, all our guests and my team too. The timetable says the construction of the facade will finish in 2018, we hope that it will improve very much for you and all our future guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking your feedback into the next meeting with the architect and the owner to improve the situation as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Melanie Business - 14/09/2018 AccorHotels certified review

I did not receive the welcome gift for platinum members and had a two single beds bed which was highly uncomfortable same for the pillows they were not nice. I had to pay for water in the room and the fridge was not able to be open. Tv was way too small

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau M., ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Dortmund City die Zeit genommen haben, uns zu schreiben und bedauere, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitte ich Sie auch im Namen meines Teams vielmals um Entschuldigung. Aufgrund der Buchungslage vom 11. bis zum 13. September war es meiner Empfangscrew leider nur möglich Sie vom gebuchten Einzelzimmer in ein Doppelzimmer hochzustufen. Da die Privilege Kategorie komplett gebucht war, erhielten Sie leider nicht die Ihrem Membership entsprechenden Annehmlichkeiten (größeres TV Gerät, kostenfreie Getränke im Zimmer, Espressomaschine,...). Um Sie für die entgangenen Annehmlichkeiten zu entschädigen und Ihnen auch das Wasser auf dem Zimmer zu ersetzen möchten wir Ihnen gern 500 Punkte auf Ihrer Le Club Accorhotels Karte gutschreiben. Darüber hinaus darf ich Ihnen versichern das wir besonders Ihre negativen Bewertungen mit dem Team analysieren werden und schon heute daran arbeiten die die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sebastian Kühn General Manager Mercure Hotel Dortmund City

Stefan Business - 10/09/2018 AccorHotels certified review
« Location was perfect »

quiet and calm, but lack of lotion, balsam and other good things in the bathroom. the pillow was also not the most comfortable pillow I have tried.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not fully meet your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Business - 27/08/2018 AccorHotels certified review

in the very near surroundings a lot of renovation works was taking place, so rather unpleasant to get to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathias A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. As you mentioned, the owner of the property is coming up with large rebuilding und reconstructuring for party of the property. Such a renovation and these construction sites are chalenging both for the guests and for the team. But still we are looking forward to improve the building and the whole location a lot for you and all our guests, still it will take some more time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

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