Mercure Hotel Dortmund City 3 stars

TripAdvisor rating 4.0/5 477 reviews
Mercure Hotel Dortmund City
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Hotel extras

  • Good transport connections

  • Advantage 2

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Checking in and checking out is quick and easy

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Pedal boat (Nearby)
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137
dortmund
germany

Tel: +4923158970

Fax: (+49)231/5897222

Contact email

Check-in from 15h00

Check out up to 12h00

  • U41 U43 U44 :   U41 U43 U44 HAUPTBAHNHOF

  • U45 U47 U49 :   U45 U47 U49 HAUPTBAHNHOF

  • By plane

    DORTMUND FLUGHAFEN At 15km / 9.38 miles

  • By plane

    DUESSELDORF FLUGHAFEN At 65km / 40.39 miles

  • By train

    HAUPTBAHNHOF DORTMUND At 0.3km / 0.19 miles

GPS :51.515096, 7.463358

Our accommodations

Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege rooms with a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege room with double bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LOBBY BAR

Photo non contractuelle / Strictly non binding

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 52

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 27 people

Find out more

Our guest reviews for
Mercure Hotel Dortmund City

100% genuine reviews from our guests

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AccorHotels Rating 4.4/5

1,512 reviews

tripadvisor

TripAdvisor Rating 4.0/5

477 reviews

Location excellent - we had no car - staff very helpful.

Customer review rating 4.4/5

J M. Y. Families - 03/11/2019 Confirmed reviews AccorHotels

My wife has reduced mobility, so that having a room with a disabled shower room, as well as a 'normal, bathroom was extremely helpful. It would have been very difficult for my wife to step into the bath to use the shower in the latter. The hotel had clearly taken note of my comment on the booking webpage of the reduced mobility problem. It was not so good that the disabled room filled with water on showering - apparently a problem with levels rather than a blockage - and needed the loan of a squeegie (?) to get the water to the drain. The staff were very helpful in every department. Location excellent for a lady of reduced mobility to go shopping! Having the entrance to the hotel on the 3rd floor, with a big-ish step to get into the building, was a little odd.

Dear John Michael Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. In fact we have an entrance for people with reduced mobility, unfortunately it was closed during your stay for the construction works at the fascade. I am really sorry for that and that it occured during you and your wife would have needed it. The entrance will be open again by the end of this week, as far as the construction team of the landlord told us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Hotel in the right place

TripAdvisor rating 4.0/5

young872019 Family - 31/10/2019 TripAdvisor review

My wife has reduced mobility, so it was brilliant to have a room with both a 'normal' and a disabled shower room, otherwise she would have found it very difficult to climb over the side to use the shower over the bath. We were here from England for a family occasion, but shopping was also on the list. For this the location is excellent. Slightly odd having an hotel that starts on floor 3, but the staff were most helpful in seeing to our special needs. Happy to recommend.

A very good stay

Customer review rating 4.4/5

Ken Solo - 29/10/2019 Confirmed reviews AccorHotels

I was given a very good room with separate seating area and plenty of luxuries - bathrobe, tea/coffee facilities, a bath as well as a shower, that you don't always get in medium-class hotels like this.

Dear Ken S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Convenient hotel

TripAdvisor rating 4.0/5

Q4961EHpaulm Couples - 22/10/2019 TripAdvisor review

Unfortunately the front of the hotel is being renovated, which impacted our visit slightly. The hotel is very convenient for the city centre. Parking (and finding the car park) was a little challenge first time due to the road works in the vicinity. Service and room was fine.

everything was ok just that the hotel sent me a mail that I'm owing them one night which was not true. and it created a trauma for me as at now, because I'm a man of integrity and don't want to make any mistakes which will affect my personality.

Customer review rating 4.4/5

Joshua T. B. Business - 21/10/2019 Confirmed reviews AccorHotels

It was ok during my stay.

Dear Joshua Twum B., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Once again I would like to apologize to you for our mistake. In every stay you had at our place we have come to know you as a respected and honourable guest and we would appreciate to welcome you every time again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Great experience

Customer review rating 4.4/5

Peter Business - 25/09/2019 Confirmed reviews AccorHotels

Friendly staff, nice and clean room, good breakfast, in the middle of the city - what more can I wish for nights spent during the business trip ?

Dear Peter A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Great that you found everything you need during a business trip, that is what we aim for as a team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Super

Customer review rating 4.4/5

Super Solo - 19/09/2019 Confirmed reviews AccorHotels

Alles war super

Sehr geehrter Herr A., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Dortmund City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sebastian Kühn General Manager Mercure Hotel Dortmund City

Could do better

Customer review rating 4.4/5

Jamie B. Business - 12/09/2019 Confirmed reviews AccorHotels

Actually getting to the hotel is a challenge. I had read other reviews so I was prepared. However if you are parking a car and have luggage it is very challenging to make it through the heavily constructed vacant building that The Hotel resides in. The room itself was very comfortable and a good size. However it is very noisy outside and even on the fifth floor I have been awoken every night. I was a little disappointed that water was not included with the room even though I had their top-tier room. Additionally the staff as a whole is not too friendly. On the positive side The hotel is in a great location with lots of shops and restaurants within walking distance.

Dear Jamie B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am totally with you and my team and I really hope that the owner of the property will finish his renovations in and around the building as soon as possible. We are sorry for that inconvenience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

private trip

Customer review rating 4.4/5

Matthias Solo - 28/08/2019 Confirmed reviews AccorHotels

Staying in Mercure hotel Dortmund was a very good experience. Located directly in City Center of Dortmund and very close to Metrou Station "Kampstraße" it gives all opportunities to explore Dortmund. And the day starts with a good breakfast!

Dear Matthias L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Nice place to stay in central Dortmund

Customer review rating 4.4/5

Heather L. Families - 27/08/2019 Confirmed reviews AccorHotels

Room was value for money. I think the cost of the breakfast was far too high - especially with a bakery below. So we never had breakfast. We had an issue where the fire alarm went off at 1.30am on a Saturday night.

Dear Heather L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Quick trip for football

Customer review rating 4.4/5

Brad Business - 19/08/2019 Confirmed reviews AccorHotels

I have stayed here many times and it is a good hotel in a great location for train station and restaurants. On my last night the fire alarm was set of at 01:15am I was shown the fire escape and we were all let back in around 2am. This was a false alarm that someone set off, the staff did their job well but as I only got a few hours sleep to get up early for the airport it would be nice if the hotel chain gave all a voucher or something for the inconvenience.

Dear Bradley G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, your stay was disturbed by the false fire alarm during the night. For compensation, we will charge 1000 points to your LeCLub account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

mr Twum b.

Customer review rating 4.4/5

Joshua T. B. Business - 25/07/2019 Confirmed reviews AccorHotels

The hotel ambience is ok. It was my second time with mercure hotel Dortmund. At my first time everything was ok but this time you can't imagine at this hot weather no air condition and fridge. The room was very hot.

Dear Joshua Twum b., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to a construction site by our landlord inside the property their was a technical problem with our aircondition. It was fixed and the aircondition is running again since monday the 22nd. Unfortunately this was only the last days of your stay. I can see that you received a complimentary upgrade during your last stay in a room that offers a fridge. This upgrade could not be given during this stay due to a availabity. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Pleasant stay

Customer review rating 4.4/5

Traveller Solo - 15/07/2019 Confirmed reviews AccorHotels

Everything was great, I took a bit of time how to access to the Hotel as no one from the restaurant below speaks English, but apart from that the room and breakfast were great.

Dear Joe C., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. We will take your comment regarding the restaurant tips into our next meeting with the front office team to wrap up a package of restaurants for diffenrent foods for you and all our guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Great effort to fulfill my needs

Customer review rating 4.4/5

M. G. Families - 14/07/2019 Confirmed reviews AccorHotels

I stay one night and everything were as expected. As a platinum member, i receive many advantages. The staff was dedicated, the room was confortable and i really appreciate the best effort to accomodate me.

Dear Madior G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is a pleasure to host you and receive such positive feedback, especially from our valued Le Club Platinum Members who are travelling lots and seeing lots of hotels. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Room a bit dated and cigarette odor present

Customer review rating 4.4/5

Anonymous Business - 12/07/2019 Confirmed reviews AccorHotels

The moment I stepped into the room I ended up wondering if that was a room where smoking was allowed, because there a was a definite odor of cigarette smoke present, which of course it was a non-smoking room. The scent didn't seem to disappear over my two nights stay and came from the bathroom. In the end it didn't bother me too much, since I only stayed two nights but if I would have stayed longer I would have asked for a different room.

Dear Tobias I., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I am sorry that there was a problem with cigarette odor in your room. It would have been a pleasure to change your room incase of such a problem. I would like to offer you my sincerest apologies and thank you for your patience during the stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

A fine stay but somehwat hectic and unorganised at times

Customer review rating 4.4/5

Wietse Friends - 08/07/2019 Confirmed reviews AccorHotels

The room was great but finding out there was a bed missing was a bit of a letdown. There were only 2 towels prepared too for a three person room. Our cards got blocked on the last day after noon so we couldn't go up anymore until we went to the service desk to reset them. Julia and the other employees have been very kind to us though, very helpful and a good chat..

Dear Wietse d., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I would like to apologize to you for the problewms with the room set up for the third person. We will talk about that matter with our housekkeping team to make sure we serve you and all our guests better in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Dortmund Pokemon Go fest stay

Customer review rating 4.4/5

Anonymous Couples - 07/07/2019 Confirmed reviews AccorHotels

We were staying in the hotel due to our attendance on the Pokemon Go fest and I must say that the Hotel and the Staff were very well prepared. The Staff wearing Pokemon tshirts, the pokestop in the hotel lounge/bar area were very nice touches. Room was big, clean and well equipped, I think there was something wrong with the AC as it was not cooling down the temp but since we were not staying that much in the room the electric fan was just fine. The hotel is very well located so we had no trouble getting there from the Hauptbanhof and also no issues getting from the hotel to jest Westfalenpark. The only minus I could find was the lack of vegan options for breakfast so we had to stick to fruit and coffee. All in all it was a very pleasant stay and if we come next year to Pokemong Go Fest in Dortmund we will definitely choose the same hotel again.

Dear Justyna S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Due to renovations works by our landlord we are facing a challenge with our AC as you mentioned, my team and I would like to offer our sincerest apologies for that inconvenience during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Optimal Business Hotel

TripAdvisor rating 4.0/5

Guide16677153867 Business - 14/06/2019 TripAdvisor review

This Hotel is optimal for business trips. The personal is fantastic. The Hotel is very clean. The only negativ thing is, --> the work in the 2nd floor and outside, but this will be only temporär. But the general overview is very good to excellent.

Dear Guide, thank you very much for your stay at the Mercure Hotel Dortmund City and for sharing your experience with the Tripadvisor community. It is a pleasure to receive your feedback. We wish you nice travels in the future, if you visit Dortmund once more we will be glad to host you again. best regards Mercure Dortmund City & Team

Less acceptable than other places

Customer review rating 4.4/5

Anonymous Business - 31/05/2019 Confirmed reviews AccorHotels

Below average

Dear Hrishikesh W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I will take your important feedback into the meeting with my housekeeping team. Our tea and coffee station is free of charge, still it should be no problem to refill it during a stay of three days for you. I am sorry that it was not done properly and I am glad you shared your feedback and give us the chance to improve in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Improvements

Customer review rating 4.4/5

Ralph C. Families - 28/05/2019 Confirmed reviews AccorHotels

We have been in Hotel Mercure Dortmund City several times, but this time it was clear, that the hot needs a make over. Last year there was some work on the facade, and this year this job was not finished. We have no complain on the facilities inside the hotel, but if the price has to remain, then there has to be some upgrade here aswell. Otherwise the price has to be lovered. The personal, placement of the hotel etc is ok, but we think its time to an upgrade. Our next stay in dortmund we would maybe consider other options. BR Ralph C.

Dear Ralph C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I really see your point and feel the problems you mentioned, it is a challenge to you, all our other guests and for my team too. I can assure you that, if the construction site of the fascade would be in my or my companies hands. It would have been finished within one year clearly. But this fascade renovation is in the hands of the owner of the property, we are only renting here. Why am I telling you this? Is it to back up behind the owner? No it is not, it is just my feeling that a regular guest like you, a guest that takes the time to make a comment and give his suggestions, should receive a honest and clear answer from the manager. To be really honest, the owner started to build on our new entrance just the last week, before there was nobody working on the fascade for month. Therefor I am quite happy for at least something is happening right now. When it will be done and the new renters are inside the building it will be a big improvement for the whole area for sure. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City
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