Hotel - Mercure Hotel Dortmund City
Mercure Hotel Mercure Hotel

Mercure Hotel Dortmund City

4.0/5 441 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Pedal boat  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Sleep well in the heart of this Westphalian city: At the 4-star Mercure Hotel Dortmund City you can choose between Standard Rooms with single or double bed, spacious Superior Room with two single beds, and Privilege Roomswith double beds. All 82 rooms are air-conditioned and have free WIFI and a DSL connection. One child up to 12 may stay in your room free of charge. Your pet is also welcome for a fee of EUR 15 a night.

  • 82 rooms
  • 72 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,013 reviews

Our guest reviews for Mercure Hotel Dortmund City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 441 reviews
Business - 11/10/2018 TripAdvisor review
« Mercure Dortmund City »

The hotel is very convenient to the main railway station and when the renovations to the building in which the hotel is located, will be very pleasant. The room was OK and the INternet connection fine. Staff very helpful.

Peter N. Business - 09/10/2018 AccorHotels certified review
« Mercury Dortmund City »

Hotel sign not very visible, no information about my gold status and key refused to work twice. Friendly staff and room OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am totally with you, due to the construction site in front of the property we have a visibility problem. The owner of the property is rebuilding the facade and during the construction it is a challenge for you, all our guests and my team too. The timetable says the construction of the facade will finish in 2018, we hope that it will improve very much for you and all our future guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking your feedback into the next meeting with the architect and the owner to improve the situation as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Melanie Business - 14/09/2018 AccorHotels certified review

I did not receive the welcome gift for platinum members and had a two single beds bed which was highly uncomfortable same for the pillows they were not nice. I had to pay for water in the room and the fridge was not able to be open. Tv was way too small

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau M., ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Dortmund City die Zeit genommen haben, uns zu schreiben und bedauere, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitte ich Sie auch im Namen meines Teams vielmals um Entschuldigung. Aufgrund der Buchungslage vom 11. bis zum 13. September war es meiner Empfangscrew leider nur möglich Sie vom gebuchten Einzelzimmer in ein Doppelzimmer hochzustufen. Da die Privilege Kategorie komplett gebucht war, erhielten Sie leider nicht die Ihrem Membership entsprechenden Annehmlichkeiten (größeres TV Gerät, kostenfreie Getränke im Zimmer, Espressomaschine,...). Um Sie für die entgangenen Annehmlichkeiten zu entschädigen und Ihnen auch das Wasser auf dem Zimmer zu ersetzen möchten wir Ihnen gern 500 Punkte auf Ihrer Le Club Accorhotels Karte gutschreiben. Darüber hinaus darf ich Ihnen versichern das wir besonders Ihre negativen Bewertungen mit dem Team analysieren werden und schon heute daran arbeiten die die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sebastian Kühn General Manager Mercure Hotel Dortmund City

Stefan Business - 10/09/2018 AccorHotels certified review
« Location was perfect »

quiet and calm, but lack of lotion, balsam and other good things in the bathroom. the pillow was also not the most comfortable pillow I have tried.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not fully meet your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Business - 27/08/2018 AccorHotels certified review

in the very near surroundings a lot of renovation works was taking place, so rather unpleasant to get to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathias A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. As you mentioned, the owner of the property is coming up with large rebuilding und reconstructuring for party of the property. Such a renovation and these construction sites are chalenging both for the guests and for the team. But still we are looking forward to improve the building and the whole location a lot for you and all our guests, still it will take some more time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

K Solo - 26/08/2018 AccorHotels certified review
« Good, no complaints! »

Only fault was no stairs to 3rd floor, only lifts - the rest was lovely!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberley G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. We are sorry, the architect build the hotel only with emergency stairs for evacuation reasons. There are two staircases, but unfortunately no possible way to get from ground floor to third floor, only the elevators. In fact we really can´t understand why it was build this way, sorry for that. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Muhamad S. Business - 28/07/2018 AccorHotels certified review
« Would be nicer if the air conditioner were working during my last stay »

It was nice as i have stayed here previously, however it would be nicer if the hotel can fix the air cond during Summer. Couldn’t sleep properly due to the aircond wasn’t cold. Apart from the aircond all the services are all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhamad s., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The mentioned problem with the aircondition comes from the owner site of the property. I dont want to bother you with details, But I sure want to offer my apologies to you for heated room. I can assure you that I am in close contact with the owner and their maintenance crew to fix the problem as soon as possible. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Business - 31/05/2018 AccorHotels certified review
« Satisfactory »

The mattress is too firm. The mattress protector is not breetheable and is sweaty. The air conditioning was not working and I was too hot. I did not have a good night’s sleep overall. Otherwise staff were helpful and polite and facilities were fine. Just an uncomfortable bed for the above reasons. This alone would make me consider another hotel next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our maintenance staff will check on the air condition in your room 507 immediately. Due to it is a fan coil, there should normally be no problems with the function, but we will check on that. I will also take a close look to the mattress and the protector with my housekeeping team to see how we can improve the situation for you and all our other guests. Again I would like to apologize to you for the problems during your stay and thank you for feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Business - 25/02/2018 AccorHotels certified review
« good as always »

friendly staff, nice rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathias A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Dmitri Business - 26/01/2018 AccorHotels certified review
« Nice hotel in a good location »

Everything was wonderful except shower a little awkward to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitri V K., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Thanks a lot for your comment concerning the shower in your room 425, our maintenance will check on that right now. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Business - 20/12/2017 TripAdvisor review
« Sign board »

I have trouble to find the hotel due to poor sign board and especially the old sign board remain there and lead to wrong building, improvement is require otherwise wasting lot of time and energy for nothing!

Annika Business - 15/12/2017 AccorHotels certified review

Good, but as usual elevator problems. It would help if it was possible to use the stairs at least within the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annika Elisabeth F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very happy that the second elevator got repaired on Wednesday and Thursday and it is running again now. I can assure you that the elevator is on the main agenda of every meeting between me and the owners of the building. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Christophe V. D. H. Business - 27/11/2017 AccorHotels certified review
« business trip »

good

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Van der H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Dortmund City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Niclas Business - 25/11/2017 AccorHotels certified review
« It was okay »

My stay was ok. The room was ok. The staff service in reception was a bit slow (as they also handled the connecting bar).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niclas D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that I took your comments regarding our lobby bar service to the responsible department manager. Your feedback provides us with important information to improve our services for you and all our guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Yves Couples - 16/11/2017 AccorHotels certified review
« Central Dortmund with friendly service »

very central in Dortmund, clean rooms, freindly service and nice welcome including good support by the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yves E., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. We will take a close look especially to your neutral feedback and will improve in these areas for you and all our future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Couples - 08/11/2017 TripAdvisor review
« Good hotel in central location »

Excellent location in the centre of Dortmund; 5 minute walk to main shopping area and 40 minute walk from BVB stadium. Very comfortable and clean. Staff very friendly and helpful. Slight mark down for external noise at night which might keep some awake, and for price, which was probably higher than usual because of the BVB v Bayern Munich game that weekend.

Family - 06/11/2017 TripAdvisor review
« Excellent Location - Nice rooms »

The location was excellent (just 100 meters from centre). The room was big and clean. The service was also very good. The only problem was the parking. The hotel does not have a parking space for the customers.

Laura Business - 06/10/2017 AccorHotels certified review
« Good value for money, ideal for short business trips »

The staff was very attentive and the hotel's location very convenient. My only suggestion is to have a more accessible vending machine, the current one is on the third floor which is not accessible for everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura Isabel G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Anonymous Business - 28/09/2017 AccorHotels certified review
« Nice as usual! »

Nice. Friendly staff and nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toshikazu M., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Thank you very much for your comment and your understanding regarding the water pressure. We have our technical department who are giving there expertise to the owner of the building to find a conclusion for the problems and improve the situation for you and all our future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

Jo Business - 10/09/2017 AccorHotels certified review
« Excellent service »

I had very pleasure stay in this hotel, excellent service,very clean and comfy rooms. Definitelly would recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna B., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yilmaz Turhal General Manager Mercure Hotel Dortmund City

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