Mercure Hotel Dortmund City 3 stars

TripAdvisor rating 4.0/5 458 reviews
Mercure Hotel Dortmund City
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Hotel extras

  • Good transport connections

  • Air-conditioning in rooms

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Checking in and checking out is quick and easy

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Nearby
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Pedal boat Nearby
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137
dortmund
germany

Tel: +4923158970

Fax: (+49)231/5897222

Contact email

Check-in from 15h00

Check out up to 12h00

  • U41 U43 U44 :   U41 U43 U44 HAUPTBAHNHOF

  • U45 U47 U49 :   U45 U47 U49 HAUPTBAHNHOF

  • By plane

    DORTMUND FLUGHAFEN At 15km / 9.38 miles

  • By plane

    DUESSELDORF FLUGHAFEN At 65km / 40.39 miles

  • By train

    HAUPTBAHNHOF DORTMUND At 0.3km / 0.19 miles

GPS :51.515096, 7.463358

Our accommodations

Sleep well in the heart of this Westphalian city: At the 4-star Mercure Hotel Dortmund City you can choose between Standard Rooms with single or double bed, spacious Superior Room with two single beds, and Privilege Rooms with double beds. All 82 rooms are air-conditioned and have free WIFI and a DSL connection. One child up to 12 may stay in your room free of charge. Your pet is also welcome for a fee of EUR 15 a night.

Standard Room with 1 double bed

  • Max. number of persons: x3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with double bed

  • Max. number of persons: x3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LOBBY BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 52 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 27 people

Find out more
Mercure Hotel Dortmund City Meeting Room

Our guest reviews for
Mercure Hotel Dortmund City

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

1,260 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

458 reviews

Great City centre location

TripAdvisor rating 4.0/5

Brad G Business - 17/04/2019 TripAdvisor review

Nice hotel in a great location for the city centre and train station, however try not to get a room facing the back as there is a rather noisy bar and if you are there for work like i was getting up at 6am when the bar is going until 2am is not fun. Also why are there no power sockets near the bed?

Less good experience due to room location

Customer review rating 4.5/5

Christophe V. D. H. Business - 12/04/2019 AccorHotels certified review

Normally, I always get a room on the 4th or 5th floor on the right side of the hallway (rooms 412-416 or 512-516). These don't have the sun in the afternoon and have quiet location. This time, I stayed in room 422 which is on the left side of the hallway. The airco didn't work that well which made it hard to make the room a little bit cooler. There was also a lot of noise coming into the room because of a group of youngster hanging around on the place/area between the buildings. Again, no criticism related to the service. Just the room location was not optimal. My preference is to have a room on the other side of the hall. Thanks.

Dear Christophe Van Der H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations during this stay. Please allow me to express my apologies. We really appreciate your feedback, especially for it is very constructive. We made a note to make sure that we have your prefered rooms available for you for future reservations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

A quick business trip for the weekend

Customer review rating 4.5/5

Brad Business - 02/04/2019 AccorHotels certified review

The hotel which is above a strange empty shopping mall, is pleasant enough with good sized rooms, i was at the back and there was some noise from a local bar, but it was a saturday night. Overall its a good location for the city centre and the many restaurants & bars, plus great access to the Hauptbahnhoff.

Dear Bradley G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. You are right, it is a strange empty shopping mall. But there is work going on and we are really looking forward for the new renter in the shopping mall that is in construction at this very moment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Staying at Mercure Dortmund

Customer review rating 4.5/5

Nigel R. Solo - 15/03/2019 AccorHotels certified review

Ideally placed hotel in city centre with access to ubahn outside front door. Comfortable rooms with coffee and kettle provided. Decent breakfast.

Dear Nigel R., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I and my team offer you our apologies for the city tax of the city of Dortmund. As hotel company we have to collect 7,5% of the price per night from all leisure travellers. We have to pass this money to the cultural departement of the city of Dortmund. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Business trip

Customer review rating 4.5/5

Christophe V. D. H. Business - 08/03/2019 AccorHotels certified review

very good as usual

Dear Christophe Van Der H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is a pleasure to have you as our very welcome and known guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Expensive

Customer review rating 4.5/5

Anonymous Business - 07/03/2019 AccorHotels certified review

Expensive

Dear Simon C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. During you stay and and your place of living suggests you maybe have attended too, there was the CL match between Borussia Dortmund and Tottenham Hotspur. Pricing in Dortmund was under the influence of this event. Thank you for your understanding. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

rien

TripAdvisor rating 4.0/5

Chrispon Business - 04/03/2019 TripAdvisor review

Only the main door of the hotel is difficult to found. The receptioniste she was perfect and very nice. I have nothing more to tell but they wanted 200 signs. the hotel didn't have any restaurant and i didn't take any breakfeast.

Dear Chrispon, thank you very much for visiting our Mercure Hotel Dortmund City. It is a pleasure to receive positive feedback, still we appreciate every feedback and a criticism too. It helps us to improve our service for you and all other guests. What can I say, we are germans, german law is difficult, really sorry for the 200 signs. Hope you enyojed your stay as much as the rating says, we wish you nice travels in the future with amazing locations and if you visit Dortmund again we will be glad to host you once more. best regards Mercure Dortmund City & Team
Customer review rating 4.5/5

Erika K. Business - 12/02/2019 AccorHotels certified review

Overall is very good , breckfast can be improved with litle more variaty ,if we spend many days same food every day can be booring

Dear Erika K., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Please do not hesitate to share your breakfast wishes like omelette with cheese and onion, fried eggs or something like that with my service team. They will be glad to assist you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Nice hotel, basic rooms

Customer review rating 4.5/5

Lloyd Business - 07/02/2019 AccorHotels certified review

It's a nice hotel. Very centrally located. Good for business. Would have given a 9 if the shoe polish machines had wax in them. I tried both machines in the hotel and neither had wax.

Dear Lloyd D., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I apologize to you for the experienced problem with the pillar in your room 509. I would really love to talk to the architect of the building about what he thought he was doing when he cut the rooms design in the 09 rooms. Our maintenance will check on the shoe shine machine immediately, it is supposed to work, not to not work. Thank you very much for sharing your feedback with us and giving us the chance to improve for you and all our future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Weekend stay

TripAdvisor rating 4.0/5

bradgreen2018 Business - 30/01/2019 TripAdvisor review

Very nice hotel with comfortable and quiet rooms.Great location for the city centre, i was there on business at the football stadium and an easy 10 min cab ride.Plenty of restaurants close by and a 2 min walk to the train station.Only downside is the building below is empty and bit of a building site.

Dear bradgreen2018, thnak you very much for your stay at the Mercure Hotel Dortmund City and for sharing your experience with the tripadvisor community. It is always a pleasure to exceed the guests expectations, that is what my team is aiming for every day. We really hope the landlord will finish the building site in the ground floor and we look forward to the improvement for you and all our future guests. Have nice travels in the future and we will be glad to host you if you visit Dortmund again. best regards your Mercure Dortmund City Team

Great location, great room, but....

Customer review rating 4.5/5

Anonymous Couples - 16/01/2019 AccorHotels certified review

The renovation works started at 6:50. If the hotel inform me before the booking, I don’t reserve a room here. During my holiday I don’t want to wake up at 6:50 :(

Dear Gabor H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really thankfull for your positive responses, especially under the experience of the noise from the construction site. I can assure you that I am in close contact with the landlord due to many challenges the construction site offers to you, my team and all our guests. Unfortunately it is necessary to take these constructions to improve the building and the area around for our guests too. In the name of my team and me I would like to again apologize to you. On tht very morning the really started far to early with their drills. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Good comfort, reasonable price

Customer review rating 4.5/5

Anonymous Couples - 14/01/2019 AccorHotels certified review

Nice room, reasonable price, good service

Dear Rene S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Business trip

Customer review rating 4.5/5

Christophe V. D. H. Business - 03/12/2018 AccorHotels certified review

As usual, good service, friendly staff and a good room.

Dear Christophe Van Der H., We very much appreciate your comments regarding your stays at the Mercure Hotel Dortmund City. We wish you and your family a very nice time on the way to christmas. We appreciate to have you as our guest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Good, friendly hotel

Customer review rating 4.5/5

Anonymous Friends - 27/11/2018 AccorHotels certified review

The rooms were quiet, clean and well furnished with comfortable beds. Very friendly and helpful staff. When one of my party left something in the hotel room, they were extremely helpful and posted it back to him in a couple of days.

Dear Ronald S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

For the related business trip a good choice

Customer review rating 4.5/5

Andreas I. Business - 19/11/2018 AccorHotels certified review

Nice located in the center of Dortmund and I could go to my business dates easily by public transport, the room was clean, only for taking a shower it was uncomfortable to step into the bathtube.

Dear Andreas I., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. When the hotel was build unfortunately a bathtube was up to date, as of today i would like to change it better yesterday then tomorrow. We are in close contact with our Asset Management and the Asset Management of the owner of the property, always looking for improvements. Maybe the bathroom will be one of it in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Average hotel with nice staff

Customer review rating 4.5/5

Agnes Business - 14/11/2018 AccorHotels certified review

Hotel itself is average: not bad, not a very nice one, but everything is clean, ok. The breakfast is also average more vegetable would be good. The staff is really fine.

Dear Agnes R., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I can assure you that we will take a close look especially to your non positive feedback. Please feel free to ask our breakfast staff for your wishes, if we can handle it as hotel with only breakfast and no full kitchen, we will be glad to serve you better in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Excellent location and within walking distance of both the main Shopping precinct and train station

Customer review rating 4.5/5

Paul W. Friends - 13/11/2018 AccorHotels certified review

Rooms are clean and quiet and the included breakfast buffet was more than sufficient to cater for nearly all eating requirements. Staff are very friendly and helpful

Dear Paul W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Please be assured that we will take a close look into your feedback, we are already working with our tv channel provider to see if we can receive more english speaking tv channels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

mrs

Customer review rating 4.5/5

Joyce L. Families - 13/11/2018 AccorHotels certified review

Clean, nicely maintained room with comfortable surroundings. Staff pleasant and very hospitable. Breakfast menu brilliant and tasty. All round lovely stay.

Dear Joyce & Trevor L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Lovely hotel. Lovely helpful staff.

Customer review rating 4.5/5

Lorraine W. Friends - 12/11/2018 AccorHotels certified review

I have no complaints with my stay. Staff was very helpful.And polite.

Dear Llorraine W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Mercure Dortmund City

TripAdvisor rating 4.0/5

PeNor Business - 11/10/2018 TripAdvisor review

The hotel is very convenient to the main railway station and when the renovations to the building in which the hotel is located, will be very pleasant. The room was OK and the INternet connection fine. Staff very helpful.

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