Mercure Paris La Sorbonne Saint Germain des Prés Hotel 4 stars

There was only one person at the reception desk so normally have to wait for long to get to talk to the stuff. and when i asked for a late check out she did not know how to proceed it.

the hotel is lovely with an small interior garden, the manager is 100% service oriented, the street is calm however right in the middle of Saint Michel. The room street side are calm after working hours and the room backyard side are really calm and it is good to find a peaceful retreat in such a lovely and one of the most traditional district of Paris!

Hotel was in a great location and staff were welcoming. However, website was misleading because we thought the hotel had a car park/parking arrangement included in the rate - the 100 Euro extra charge for 3 days of parking was not welcome!

I think the hotel deduct 34 euro en plus, there was a problem, I have already paid for all the fees, and there were 34 euro which I don't think I should pay.

We were greeted by a very pleasant and helpful desk clerk. Furthermore, all of the staff were most accommodating.

The hotel is located in the Sorbonne area which feels very safe. Very near to a metro station and Monoprix (supermarket), as well as a self service laundry. The hotel staff was very nice especially the ladies at the breakfast room. The buffet breakfast was very yummy. I especially like the jazz music they played at the hotel. On the flip side, our room was very small and dark as it was on the first floor facing the courtyard. The bath tub with half a glass door was a really bad idea as water was splashed all over the bathroom when showering - a simple shower cubicle would have been much better

The reception staff is amazing! They took great care of us during our 2 night stay. I would especially like to mention Alexandre who helped us from reservation to check out. He was the highlight of our stay! The location of the hotel is perfect, just 5 min walk from the metro and on the main line from the Airport and Gare du Nord. We will definitely stay here again on our next trip to Paris.

I booked 3 weeks prior to my stay. The day of check-in I received not 1 but 3 emails cancelling my reservation for no reason whatsoever. Over the phone, the manager yelled at me and was extremely rude, arrogant and unprofessional! At check-in, I was forced to pay my stay in cash and full in the middle of the night even though this was NOT specified by the booking email. I will review this hotel on as many websites as I can in the next weeks. Worse experience ever as far as hotels are concerned. Horrible!

Very comfortable front room on the third floor where the double paned windows kept 99% of any of the minimal noise from the rue de La Sorbonne. Friendly and helpful staff and very nice breakfasts. The location couldn’t be better to the Latin Quarter and all transportation is within minutes walk from the hotel.

I actually wanted to contact the hotel for a partial refund, so thank you for reminding me this with your survey. When you choose a hotel and come to Paris for 2 nights and the hotel has water problems the first day and no hot water next day. When you have to ask for every single thing multiple times. Awe full experience

The room was too small for what we paid. I did not like having the second floor. At the beginning we had problems to connect to the wifi. The bathroom was too small and old. The last day there was a problem with the electricity, only one lamp worked, no light in the bathroom.

Very comfortable room (loved the veranda overseeing the Sorbonne), extremely pleasant staff and you cannot beat the location (quiet, yet near the Luxembourg garden, the Sorbonne and Le cartier Latin).

Great staff but ground floor and basement smelled like a sewer. Hard to enjoy eating the breakfast that was part of the cost of the room since the dining area is in the basement

Mercure Brand Hotel at a convenient location, but hotel definitely needs a renovation.

Everything was great. Excellent modern room and courteous staff.