Mercure Paris La Sorbonne Saint Germain des Prés Hotel

Nice and Cosy , the room was perfect for 3 clean and the comfort er needed. The receptionist were helpfull with taxi advice etc.

Average stay: Reception at check-in and check-out friendly. I was double-charged for the room. The manager did the operation with the TPE machine to refund me. I have the receipt. However, that was 2 days ago and still waiting for the money in my bank. Room was poorly illuminated and the toilet was dripping water all night. Breakfast good

Good service, good breakfast, aging room (small, old carpet, old bathroom), very low internet speed.

Clean and comfortable hotel, well located and excellent Staff! The Staff especially was really friendly, professional and welcoming! it shows that they form a nice team working together!

Really pleasant stay. The room was clean and tidy. Check in and out was straightforward and the staff all pleasant and helpful, but we were both disappointed at how small the room was. It was our second honeymoon and there was hardly any space. The bathroom was also tiny and shower awkward to use in the small space. Would probably be better removing the bath completely and fitting a better shower

Everyone who worked there was very friendly and helpful. We really enjoyed everything about the hotel and it is in the best location to see the sights. Thank you for adding to our Paris experience. We will miss Paris very much, and would highly recommend this hotel to stay at

A spotlessy clean and a newly decorated modern hotel. Friendly efficient staff. A really superb comfortable bed. The only letdown was the dreadful WiFi connectivity. During a five night stay I only managed to obtain internet connectivity on part of just one day using my iPad. My partner who has a Kindle Fire HD tablet did a little better managing to get connectivity on two days and part of a day out of the five night stay. This would be a highly recommended hotel if they get WiFi problems sorted.

Hotel staff was excellent. Room was clean and comfortable. Breakfast was quite good. I would have given a higher rating if the WiFi worked properly. My wife and I could not log in to the WiFi until the afternoon prior to our departure.

We stayed for three nights. Our room was OK, a bit small, but there was some unpleasant smell that faintly reeked of stale cigarettes. The bathroom requires some experience to have showers without having water all around. The WC is a bit higher than we are used to. The We were welcomed by a lady that we presumed to be the manager, which was very cordial and an example. Afterwards, our interactions with other clerks at the reception desk could be better. For example, we asked for an extra soluble coffee as our room's wasn't replenished and the person just said it wasn't possible. That was really unexpected and left us astonished there. Otherwise, the remaining employees were very nice, and the ladies attending the breakfast are to be commended. There was no internet connection for the first couple of days, which was a huge nuisance as it was the weekend and there were no open shops to buy sim cards. The desk insisted for two days that there was somebody coming to fix it, which I knew was a blatant lie as I used to teach computer networks at my University and noticed no changes in the status of routing for these two days. I ended paying expensive wifi that were available from some nearby hotspot with very faint signal as I needed internet access for both work and to organize our trip. My overall evaluation would be even worse if we didn't get a breakfast upgrade the last morning from the maid in charge and the nice manager.

Guy in counter-African man offered bad Service. Requested to twin room his Gave this reaction like no we wont. Then my luggage was in storage room, he just gave me random luggage, he didnt care about tags. He was just giving me what luggage was there. Im a silver member, no Service, no welcome drink. Room was dirty. Very not satisfied .

As per title great location but disappointed by the confort of the bed and staff being unusually unfriendly for France.

Very convinenient location

Checked in at noon and room was not ready. Returned at 14:00 and the luggage of the previous occupants was still in the room. Front desk staff arranged for us to have another room to rest and wash up until our room was ready. We were very appreciative.

Slight issue at check in as there was only availability for twin room though we booked double room through the official site but evening staff were very helpful and checked us in an upgraded superior room until they switched us the next day to a standard double room. Room is clean but slightly small, bathroom is good with strong water pressure. We didn't try breakfast as the area was surrounded by lots of cafes. Many attractions are within walking distance and it is close to plenty of metro lines. Overall, a very good stay!