Mercure Paris La Sorbonne Saint Germain des Prés Hotel

This is a relatively small hotel in a great location not far from the centre of Paris. We stayed in a privileged room. The room was very good with good facilities and a lovely view of the Sorbonne University. The breakfast was good. The service was excellent.

Everything was very good.

The staff was very kind and helpful. We came for a birthday and even got offered a free drink at the bar . So regarding the staff it was perfect . However, the rooms were dirty with small bathroom with miserious stains all around. The shower was a joke and was leaking and after taking a shower the bathroom was a pool . It was very bad for what I expected unfortunately.

All aspects were very good , staff, room, breakfast location

Hotel was in a great location, very close to metro system. Walking distance to restaurants and some tourist attractions. Staff was very friendly and helpful.

Good hotel, room ok size, bathroom designed by someone who has no clue how to design a bathroom, with the shower being placed away from the shower screen so water sprays out the bath. so each tim you have a shower you have to have extra towels to wipe the floor outside. thats the only downside about the hotel, would not stay at that hotel for that factor, but would stay at a mercure

The location is great. The room was nice. But there were weird smells in the hallway. We opened the room's window to air it out. But it was not a pleasant smell.

Great Location, Value For Money, Clean & Comfortable

Overall, we enjoyed our time at this Latin Quarter hotel directly across the street from the Sorbonne. We loved the location's close proximity to our favorite park in Paris, Luxembourg Garden. The daytime staff was very helpful with giving us needed information. Our biggest negative was that the air conditioner went out when the temperatures were over 90°F. They were very slow to get it repaired. Those two days and nights were miserable. I thought the hotel might offer us some future hotel credit for our inconvenience during our ten night stay but they did not. Our room was very small but had everything we needed.

Staff at concierge desk were very helpful. Air condition didnt work for two nights, on second night we asked for some thing to be done and we were sent to Mecure down the road which was good. Asked for an extra pillow one night and was told that it could not be provided and try again tomorrow. I mentioned to the front desk that twice when returning from a days sightseeing, housekeeping staff had left the door open. Very good location to everything

Whenever problems came up, whether wifi connection difficulties or something not right with the room, the staff worked to make sure the problem was solved, and then they asked me directly if I everything had worked out for me.

Staff friendly and helpful but no real warmth when attending to customers. AC anaemic, not really acceptable in this day and age. Only overnight stay but would have moved out if AC not solved there and then. No warning at check-in despite complaint from customer checking out at same time. Thought it was just his room but apparently not... Breakfast presentation poor.

Very welcoming staff, good location, breakfast ok but not great, wifi did not connect properly shower curtain would help, TV did not give any english language channels and several french ones had bad reception.

The beds rather uncomfortable and do not provide a good night sleep. The breakfast needs a complete review as a major shortfall. Staff are tentative and polite.

Good value for money. A bit more cleanliness in common parts (lift, floor of entrance and sitting space ) would have been appreciated. Room clean. Hotel is a bit old and deco a bit tired but price quite ok for the area.more a 3 stars than a 4.