Mercure Paris La Sorbonne Saint Germain des Prés Hotel

Whenever problems came up, whether wifi connection difficulties or something not right with the room, the staff worked to make sure the problem was solved, and then they asked me directly if I everything had worked out for me.

Staff friendly and helpful but no real warmth when attending to customers. AC anaemic, not really acceptable in this day and age. Only overnight stay but would have moved out if AC not solved there and then. No warning at check-in despite complaint from customer checking out at same time. Thought it was just his room but apparently not... Breakfast presentation poor.

Very welcoming staff, good location, breakfast ok but not great, wifi did not connect properly shower curtain would help, TV did not give any english language channels and several french ones had bad reception.

The beds rather uncomfortable and do not provide a good night sleep. The breakfast needs a complete review as a major shortfall. Staff are tentative and polite.

Good value for money. A bit more cleanliness in common parts (lift, floor of entrance and sitting space ) would have been appreciated. Room clean. Hotel is a bit old and deco a bit tired but price quite ok for the area.more a 3 stars than a 4.

Everything good (check in and out, room, breakfast and location) only internet too slow

I needs to spend the weekend in Paris during a business trip. This is a great location.

Room was good and quiet. The electronic key lock did not work when arriving - but it was repaired when I arrived back. Reception worked extremely well. Thank you!

I received lots of help from front desk Frederique & Lisa. I needed help with printing my train tickets for departure from Paris and Frederique was very patient and helpful.

The hotel is in a quiet street very convenient for many attractions. The room was very comfortable - the air conditioning was particularly appreciated during a warm week - the bed was comfortable and the minibar was well stocked. Minor criticisms - it's a pity there was no list of TV channels (just a French TV listings magazine) which made it more difficult to find an English language news channel and it was difficult to avoid the shower making the bathroom floor wet (although housekeeping were great at clearing up daily). Staff at reception were uniformly polite, friendly and helpful (answering queries and booking taxis) and the maps provided were very useful.

Everything about the hotel was great but the staff really made the experience exceptional.

Perfect location, facility-elevator, bathroom are quite outdated. Breakfast room is very small.

I got the room I wanted and excellent service. Everything was of the good standard of this hotel, which explains I was in for the fifth time in 2+ years. The achilles heel is the expresso machine in breakfast room. It broke down in onw of those visits and this time run out of anything but decaffeniated coffee - who needs that in the morning. Maybe yo should invest a little bit on it.

I enjoyed my stay. There were two aspects I was not entirely happy about: 1) Use of the internet was awkward with the need to keep booking in. 2) the washbasin overflow was blocked. I did not mention the last point to the hotel people.

Loved our stay, Fantastic location and friendly helpful staff...!!