Mercure Paris La Sorbonne Saint Germain des Prés Hotel

- Room was not ready at 12 o’clock - Very unfriendly and unhelpful man at the reception (the woman was friendly and more professional) - Room was not clean (multiple hairs in bath and dirt on the carpet) - Free welcome drink: Bar did not offer white wine, only red wine (bottle was clearly open for a long time as the wine did not taste good at all) - Error on the invoice, the man at the reception told me it was an error in the system. He corrected the invoice by hand and promised me to send me a corrected invoice by mail (I did not receive it yet, talking about bad and incorrect service...) All in all, a bad experience. Not comparable to the excellent service in other Accor hotels. I do hope this gets improved for future clients.

I like staying here because of the proximity to the metro and RER. The friendly staff. Greeted by name as soon as I walked thru the door. The comfort of the rooms. I went down very early to the breakfast room and the lady prepared a coffee I could take back to my room, Plenty of good places nearby to eat.

It’s time to try another hotel. Although I have stayed there in numerous occasions I was asked details. When I advised that I did an online check-in I was told this was not possible even though I had an email confirming. So what is the point? I thought it would have been sorted out for the check-out but it wasn’t and I was again asked for credit card etc. Still waiting for my email statement.

Comfortable rooms if somewhat small

Staff was very helpful and spoke a multitude of languages. Would also recommend restaurants based on personal experience, when prompted. Work well for me, since my significant other is allergic to gluten.

As a regular Accorhotels guest, I have very mixed feelings about my latest stay with the Mercure La Sorbonne - St Germain. I had to let my family check-in without me as I had some meetings in town. Even though the online check-in was done and the key card + drink voucher + WifiAccess should have been ready when they arrived, the credit card of my partner has been asked and the welcome was not very friendly. There is definitely also nice staff - but in this case I feel my loyalty has not been recognized or at least it was not the same standard I see in other hotels part of this group. Positive was definitely a larger room to accomodate all 3 of us, which was very nice and kind. I came back to this hotel, as I liked the first stay with them, but not sure if I would come back. Also looking at the bathroom (it needs to be refurbished, as it is not in the shape it should be) - many smaller fixes, but it is not very appealing.

- decent room but quite small - bathroom shower was a bit messy, if you took a shower the floor of the bathroom was all wet - limited breakfast but good quality - friendly service - good bed and quiet room - hard to arrange the heating of the room exactly, first day it was very hot and the 2nd quite cold - good location, everything at walking distance - didn't get the idea i was recognized as an accor member

A great choice for a family of 3. Lovely choice at breakfast - continental and hot items. Great location close to Notre Dame and a good choice of bars and restaurants close by.

Well located small Mercure Site with a nice staff ready to help, but bedrooms are very small, old and carpets get very umid if you don’t turn the heater. With the snow outside, we got melted ice penetrating the floor and wetting it. Also, the differentiation between the bedrooms categories didn’t pay the price (smaller bedroom with ammenities and a bigger TV. Nothing else. All in all and putting these aside I had an enjoyable stay and the staff made all they could to make me and my family to feel home! That meena recommended!!!!

i woke up several time due to the noise of the flushing pipes of the rooms above The toilette was so narrow, that it did not feel comfortable. Your shower is flooding the complete bathroom no matter which direction it's set the bath tube is for Lilliputians No German or international TV available! com on

The lady receptionist was proficient in English, efficient and friendly. The breakfast spread is not wide, but sufficient, and the lady server was thoughtful and remembers that I requested hot chocolate on the first day, and provided it on subsequent mornings. The location is good as there are little streets with eateries within walking distance.

As always, the staff were very nice, and you cannot beat the location. The room was clean. This time, the lift was broken for two days. I was very lucky that it finally got fixed just before I check out so I did not have to take my luggage down the staircase. Could preventive maintenance help? Also, the internet was too slow to be usable for business purpose. Since the 4G reception is very weak in the rooms, it is critical to have good WiFi connection in the rooms. Hopefully, it will be upgraded pretty soon.

Despite Accor card Gold status, no upgrade was offered and the rooms are very small No restaurant available Breakfast very average Bad smell in air conditioning and in toilets downstairs

We were very happy with the Hotel. The staff were very friendly and helpful and the room was perfect. We asked for a quiet room and it was. It was very clean and comfortable.