Mercure Bordeaux Cité Mondiale Centre Ville Hotel

Despite emailing well in advance, my choice of room as detailed on my profile was not available. When I requested more Nespresso pods, I was told "We are awaiting a delivery and only have Decaff" !!! The window fastening didn't operate and nothing was done about this !! I sustained severe bruising to my left lower inner thigh when trying to get out of the bath - no grab rails and a VERY wide top which was difficult and dangerous to straddle - edged in METAL. Public areas especially corridors very, very HOT - no air conditioning ! I REALLY resent paper cups,wooden stirrers and plastic "glasses" Everything geared towards young, fit business people on a 2 or 3 night stay - few coat hangers, few towels. I think that the Mercure chain has really deteriorated - Previous recent stays at Heathrow M4 J4 were unsatisfactory (STILL no response to my complaint re second stay 5/6 August ) Will I stay at a Mercure again ?

Nice stay in relatively central location with easy access to trams and convenient secure parking.

terrible I woke up in the morning to find no water at all in the taps or shower had to return back to the uk un clean bad experience

All was good. In particular the view during breakfast is amazing

lovely view from 5th floor over the rooftops of Bordeaux! convenient to restaurants and River side bars/shops....and restaurants in the CHartrons and GREAT PARKING right under the Hotel! Wonderful, helpful staff in ALL areas of the Hotel

The breakfast view was fantastic and the food was good quality. Nevertheless, the bedroom was average.

disatisfied

nette personal, service, location, sehr gut/ sehr gepflegt. p.s: the only thing : I´m a bit Claustrofobic. You can´t open the Window :o(

Hotel staff were very friendly and helpful for English speaking guests. The room was clean and comfortable and the breakfasts were outstanding. Only area for improvement is a missed opportunity to have the top floor where breakfast is served with a better happy hour drink and food menu. Also, lobby bar was closed while we were there.

A great room, a wonderful good breakfast on terrace roof top...and a very nice view. Service is very efficient and waiters and waitresses very pleasant.

Great room, comfortable, spacious & everything we needed. Breakfast selection excellent.

The front desk staff were so nice and helpful. It was extremely hot out and they filled our water bottles with ice and water. The room was great. Breakfast from the top floor with views was well worth it.

After having a great deal of trouble finding hotel we were warmly welcomed. Comfortable room, very quiet with much needed air conditioning. Lovely view from breakfast room. Only criticism of breakfast was that items ran out very quickly even though the room was not full (milk, Orange juice, eggs, sausages) and took a while to replace.

The room and location for us was excellent.

This hotel is conveniently situated close to riverboat boarding quays so it was good for us. The secure car parking for a week is reasonably priced and located beneath the hotel. Reception and restaurant staff were all most pleasant and helpful. Our room was clean and very comfortable especially the bed so a very good nights' sleep was had. We were disappointed to find, on a Saturday evening, that the hotel restaurant was closed! We were tired from a day of driving up from Spain and had to then go out and search for a restaurant serving dinner. Breakfast buffet was excellent and located on the top floor where splendid views over Bordeaux were to be had.