Mercure Bordeaux Cité Mondiale Centre Ville Hotel

- Bad staff - No air conditioning the rooms were like saunas I will not be staying here again

Satisfactory rooms, clean, quiet, excellent central location to tour Bordeaux or depart on River Cruise, very nice breakfast buffet, reasonable prices

Pleasnt

As expected

Good value room and breakfast However we were bombarded by mosquitoes in our room which prevented sleep

This hotel has a good location next to the river and close to the tram to take you quickly into the town or up to the cite du vin. My only reservation would be that there is a shortage of space for clothes and we lived out of our suitcase! No drawers for items and only 6 hangers in a small wardrobe is not enough even for the short stay traveller.

The staff was great but we had Air conditioning issues that could not be resolved. It was very hot in the room. In addition, our shower drain flooded daily and we could not get the issues fixed ... Beds were comfortable and the rooms were clean. Housekeeping never took the dirty coffee cups

Very good. The breakfast buffet ran out of items, so that was the only issue. You may have had more guests at breakfast than expecyed.

Situated close to the river for pleasant strolling. Room view (5th floor) over roof tops to an old church. Breakfast was great but best part was the view of the city from the 7th floor breakfast room. Comfortable basic room with good shower etc. The hotel has easy access to the tram system so if you tire of strolling you can easily find your bed. Very secure parking in building (not run by hotel).

We checked in a little late because our original hotel was overbooked. I’m so glad we found you. The room was large and comfortable. Only problems were the lack of food options at night and the registration cleck misspelled my name despite looking at my passport and registered me as “Mr.” so my receipt reads “Mr. Margo V.” instead of “Ms. Margo V.”

Good hotel, clean and room size. Not so great concept of lobby and registration / flow of logistics.

Hotel staff were friendly and helpful, rooms were clean and functional. We were disappointed to learn that there was no evening dinning available. Prior to arrival I received a couple of information emails from the hotel which were unfortunately presented only in French and as an international visitor this was not helpful.

As usual, the hotel was comfortable and the location is great for visiting Bordeaux. The Chartrons area has a good atmosphere and plenty of bars and restaurants. The superior room we booked was fine and the bed comfortable. Nice touches of complimentary drinks in the mini bar as well as the extra space. Breakfast was disappointing this time. It was served in the smaller room and mainly large tables which meant that couples were sharing tables and the quality of the food wasn't as good as previous visits. Not sure I would pay for breakfast next time given the range of cafe's within a couple of minutes. Also the bar closed at 10.00pm which was OK for us as we were served shortly before then but others returned from meals out to be told it was closed. You expect more from this type of hotel in a city like Bordeaux. We will probably continue to use the hotel because of its location and ease of access but will go for room only in future. Pity really because it could be much better.

Was very impressed with the quality of this hotel based on previous stays at Mercure hotels in France. Excellent breakfast (hot and cold). Junior suite room had a single toilet near the entrance with no sink which meant having to walk around to the bathroom to wash hands - not very hygenic. Would prefer non-dispensable cups in the room- is not environmentally friendly. Having a free minibar was a great benefit.