Hotel - Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

3.5/5 976 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Massage  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,360 reviews

Our guest reviews for Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 976 reviews
Simon C. Couples - 08/12/2018 AccorHotels certified review
« Excellent hotel »

We were moved to another hotel as there was an electrical fault slim our allocated room. The taxi took almost 1 hour to arrive and was not told by the hotel that they would pay his fair. Also the hotel that we had been sent to told us we had to pay for our room they were quite blunt and didn’t seem to realise that your hotel had sent us. Your hotel didn’t tell us that we had to pay and that they would reimburse us for the night that we were unable to stay with you

John A. C. Friends - 06/12/2018 AccorHotels certified review
« A hotel in a good location with helpful staff and a provider of excellent breakfasts! »

A pleasant stay. The room was adequate. There was no safe. The internal phone didn’t work (sorted by the receptionist). Bedside reading light didn’t work (not reported till I left). We were told by one receptionist that the restaurant was not operating on a Sunday evening although fortunately we found out when discussing minor problems with another very helpful receptionist that it was! Minor irritations in an otherwise satisfactory stay.

Lynette E. Couples - 28/11/2018 AccorHotels certified review
« Room terrific, breakfast the worst ever in a Mercure no restaurant facilities Fri and Sat? »

Our room was great but cant get over no glasses (only plastic) perhaps being a wine area this needs consideration. Had breakfast on the first morning there as recommended by the reception staff. It took a while for scrambled eggs to be brought out and when they were the egg was not cooked and was absolutely cold. Also the bacon and sausages were cold. The hot water for tea was also cold. We have stayed in Dijon, Lyon Mercure and had a great experience in both these cities but were extremely disappointed in Bordeaux. So much so I did not book the Mercure for our next stops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Sandrine A Adjointe de direction

M S. K. Couples - 25/11/2018 AccorHotels certified review
« Very nice stay at your hotel »

I enjoyed the nice room, however I miss the possibility of opening a window

Brian K. Couples - 12/11/2018 AccorHotels certified review
« Comfortable hotel in superb position - but management eye off the ball »

We spent three nights here Thursday to Monday. Our standard room was simply but comfortably furnished, and quite spacious, especially for a city-centre hotel, and very quiet. The room was very clean when we arrived, but maid service during our stay was very poor - surfaces not cleaned, beds poorly made, courtesy tray not properly replenished, etc.. The courtesy tray had a nice kettle, but is otherwise very meagre, not to say miserly, and only instant coffee and small cardboard cups. Breakfast is served buffet style on the top floor with magnificent views of the river and city. The buffet selection is extensive and of excellent quality (except the scrambled eggs, which were excellent on one morning but dry and overcooked on the other two mornings of our stay).. Sadly, cold plates provided for hot food. And on two of our mornings the service was overwhelmed - simply not enough tables or staff for a full hotel - unnecessary shortages and queues, people standing around waiting for space. Not good. The location of this hotel is fantastic. One minute walk from the riverside promenade, ten minutes from the city centre, tram stop nearby, and a number of local restaurants to choose from (we enjoyed Chez Dupont). There is ample parking in a public car park in the same building, but it is expensive (EUR19 per 24 hours). It would be good if Mercure could negotiate a deal with the management of the car park.

Maurice W. Couples - 04/11/2018 AccorHotels certified review
« Good location »

Good size rooms well maintained,friendly staff good location, a little inconsistent with the house keeping, no toilet paper replaced one day, only one bottle of water on another and no water what so ever another day.

S K. Friends - 26/10/2018 AccorHotels certified review
« Good sized rooms and close to river »

The hotel was clean although a little tired in places, in particular the corridors and in our room, the sitting area and cupboard. It was situated well for the river and tram. We like to walk so the fact it was outside the main city did not bother us. Was surprised to find paper cups in the room for hot drinks and no glasses, especially for a 4 star hotel. Did not appear very luxurious. Also disappointing that the only place to sit outside for any view was closed after breakfast. If we wanted to sit outside, which we did as weather good, we had to sit outside with all the smokers from the various conference and businesses and in the shade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES ROY k., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Responsable Commerciale

K. A. Solo - 22/10/2018 AccorHotels certified review
« Hotelerie at its finest. »

One of the most pleasant stay and a very helpful front desk service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Responsable Commerciale

Mary Families - 22/10/2018 AccorHotels certified review
« Friendly, helpful staff and great location made for a lovely weekend in Bordeaux »

Overall we found this hotel great to stay at, mainly because of the friendly helpful staff. The delicious breakfast on the 7th floor with stunning views over Bordeaux is another nice feature. Rooms are a bit dated but very clean and comfortable. The location just off Quai des Chartrons is excellent for a weekend stay in this beautiful city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARY O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Responsable Commerciale

___ Couples - 20/10/2018 AccorHotels certified review

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-RENE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Responsable Commerciale

Chenchao Business - 18/10/2018 AccorHotels certified review
« good »

good

Rodney C. Couples - 17/10/2018 AccorHotels certified review
« Good stopover hotel. Close to river, city and restaurants »

Comfortable room and good breakfast. Convenient public parking adjacent.

Anonymous Couples - 13/10/2018 AccorHotels certified review
« Good central location with wheelchair access and facilities »

The staff are friendly and helpful. Rooms are good and it is wheelchair accessible with a wet room (need to ask for shower chair). A great location by the river and old town. Breakfast is expensive, there are lovely small cafes nearby that do great coffee and croissants.

Jean E. J. Solo - 11/10/2018 AccorHotels certified review
« No gold card recognition for the second time in 2 weeks »

Check in: no member card record although I made booking through my Accor app using my account!!!! No upgrade, no nothing. Room no bath. Staff so so. Period.

John Couples - 08/10/2018 AccorHotels certified review
« Comfortable room but very poor restaurants »

Very nice reception and comfortable room well located near Quai des chartrons. We tried to eat in the dining room but very few choices for food or wine. Our receptionist suggested Chez Dupont which was close by and excellent! Parking was also an issue and no one told us how to access the courtyard with our car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN ROBERT MR B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Responsable Commerciale

Chris Couples - 02/10/2018 AccorHotels certified review
« Comfortable »

Pleasant staff, good location, clean and presentable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Responsable Commerciale

James A. Couples - 27/09/2018 AccorHotels certified review
« Generally everything was fine. »

Our only negative comment is that the air conditioning in our room did not seem to work very effectively. Otherwise, everything was fine.

Yael Couples - 24/09/2018 AccorHotels certified review
« Modern and comfy hotel »

Liked the room which was privilege room, but furnitures were too small for the room size. There was an especially small storage space which can be improved by adding a drawer chest or alike. Bathroom ok. Neighborhood fabulous. Service at reception was usually friendly.

Sandra G. Solo - 24/09/2018 AccorHotels certified review
« Greater attention to detail required »

Despite emailing well in advance, my choice of room as detailed on my profile was not available. When I requested more Nespresso pods, I was told "We are awaiting a delivery and only have Decaff" !!! The window fastening didn't operate and nothing was done about this !! I sustained severe bruising to my left lower inner thigh when trying to get out of the bath - no grab rails and a VERY wide top which was difficult and dangerous to straddle - edged in METAL. Public areas especially corridors very, very HOT - no air conditioning ! I REALLY resent paper cups,wooden stirrers and plastic "glasses" Everything geared towards young, fit business people on a 2 or 3 night stay - few coat hangers, few towels. I think that the Mercure chain has really deteriorated - Previous recent stays at Heathrow M4 J4 were unsatisfactory (STILL no response to my complaint re second stay 5/6 August ) Will I stay at a Mercure again ?

Ian H. Friends - 21/09/2018 AccorHotels certified review
« Convenient Location »

Nice stay in relatively central location with easy access to trams and convenient secure parking.

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