Mercure Bordeaux Cité Mondiale Centre Ville Hotel

Great spacious hotel. Very central, Very helpful Staff.

Lovely breakfast with a great view over the river.

We took a privilege room on this occasion. The extras of bath robes, nespresso coffee maker(kept stocked!) , and fridge with free water were all welcome. As always with this group slightly disappointed with the cardboard cups and plastic tumblers but these are minor points.

Great location, easy parking, staff very friendly and room comfortable and clean. Super value for money

Generally a positive expereince. The room was lovely. The only negative was the bar was poorly stocked (no wine or cognac available one night) and bad value for money.

The suite was fine and the hotel location very good. The front desk staff were not very welcoming on arrival or in the bar. On the night before departure I asked for a 2pm check out and the agent just refused immediately, without checking my Accor le Club status or even listening to my request.

my stay was fine. I was very unhappy however with the booking process. I booked online and was offered a so - called best price. I though I was getting a member price but did not and so went back onto site again immediately and saw several better prices -- in fact 30 euros cheaper for the same thing. I called accor customer service and tried to get help but no one could help me. As a member I resent a lot that I was not given a best price -- or help to get the best price. I doubt I would want to stay with Mercure again. I find it very odd that a business should rather have the 3o euros than keep a happy customer.

Efficient and friendly staff.

Everything was clean and tidy , nice view too. Downside was that the wifi was useless and so was the TV reception. But as we were only there one night it didn't matter.

The stay and the staff were friendly but I emailed 4 times about the overcharged but nobody really responded

Comfortable, well equiped, room that was quiet, without the usual noises from other guests. The staff were friendly and helpful. One comment, but nothing to do with the hotel or staff, is that it is very difficult to find the pedestrian access to the adjacent car park (is not operated by the hotel).

Very clean, warm welcome, delightful staff. Breakfast was adequate and served in a super room overlooking a long bend in the river. Staff were attentive without being intrusive. Rooms spacious and very clean especially the bathroom and toilet. Everyone we spoke to spoke English but we wanted to speak French so we had some laughs ! Thanks for a great break.