Hotel - Mercure Bordeaux Cité Mondiale Centre Ville Hotel
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Mercure Hotel

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

18 Parvis des Chartrons  20 quais des Chartrons 
33080  BORDEAUX
FRANCE

743 reviews
TripAdvisor Rating Based on 743 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • Pet allowed 0  EUR
  • Massage  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • Pet allowed 0  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Massage  (Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,045 reviews

Our guest reviews for Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 743 reviews
AccorHotels certified review
Margaret Friends - 17/07/2017
« Great place to stay »

The staff were really helpful and the room was good. Breakfast was a bit expensive but there was a lovely cafe with fresh croissants opposite.

AccorHotels certified review
Dorothy C. Business - 15/07/2017
« comfort and convenience »

Wonderful staff. Very, very comfortable room. Great to have adjustable AC, as the days I was there were unseasonably hot. No drawers (seemed a little odd) and I always wonder why an otherwise first rate hotel features instant rather than brewed coffee in the room, but these are minor complaints.

AccorHotels certified review
Anonymous Couples - 04/07/2017
« Excellent stay »

Excellent service from helpful staff, the BEST bed ever, The BEST breakfast of our entire tour.

AccorHotels certified review
Rob L. Couples - 30/06/2017
« Excellent hotel, great staff, wonderful clean, large room, perfect. »

We arrived for a one night stopover but were so impressed with the hotel and out room (along with my wife wanting more time to shop!) we immediately booked another night. The hotel was in a lovely quiet location, a short walk to the town centre (La Rochelle) and the the room was perfect, very spacious, and the bathroom was lovely. Overtime we spot to the staff or asked questions they were always polite and extremely helpful. We started our day with a great breakfast so much so that you didn't quite feel like rushing off sightseeing! We were so impressed that we decided to see if there were hotels from the group at the other towns we intended to stay during our touring holiday as our first choice.

AccorHotels certified review
Tamara J. Solo - 30/06/2017
« The reception staff were excellent. The facilities in the bathroom were very poor. Everything was overly minimolistic. to »

The recption staff were excellent. The facilities in the room, particularly in the bathroom were overly minimalistic.

AccorHotels certified review
Ac Couples - 27/06/2017
« AC »

Service was very good, the staff were very helpful and knowledgeable. Room was clean and had all toiletries that we needed.

AccorHotels certified review
Alan L. Q. Business - 19/06/2017
« Nice breakfast, bad temperature  »

breakfast was really ymmy, but room temperature was too high, AC does not produce fresh air, only regular air !

AccorHotels certified review
Anonymous Friends - 17/06/2017
« Relaxed, with friendly staff. »

Great location for wandering into centre or along the river. Enjoyed breakfast and the view. All staff helpful and considerate given my lack of French language. Our second visit and would do again.

AccorHotels certified review
Roderick Couples - 14/06/2017
« Air conditioning and bedding disaster »

Air con couldn't lower the temperature enough, so we couldn't sleep all night. Your bedding is synthetic and there were no blankets available to use instead of the quilt. Your pillows were again synthetic and made us perspire. Breakfast was poor and nobody was on duty when we arrived. Reception was not helpful. I expected better and am very dissatisfied with the price and service.

AccorHotels certified review
Anonymous Couples - 14/06/2017
« Clean accommodation and friendly staff (when available) »

Overall, the I was satisfied with the accommodations. However, it was very frustrating at times to get service as the hotel had very limited resources. Several times, there was only one person working to support the entire hotel.

AccorHotels certified review
Annick H. Friends - 11/06/2017
« Very convenient location to visit the city, efficient and nice receptionist, comfortable room and clean! »

Very good experience overall! Good welcome and helpful receptionist, excellent breakfast again helpful service! Comfortable room! Will recommend your hotel to any friends!

AccorHotels certified review
Stewart Friends - 10/06/2017
« Superb »

Centrally situated. Smart rooms which are functional. To improve supply crockery mugs in rooms for tea and coffee. Delicious breakfast fare.

AccorHotels certified review
Ian M. Couples - 10/06/2017
« Very pleasant stay. »

Excellent except for directions and signs to the hotel.

TripAdvisor certified review
Couples - 09/06/2017
« Great Place »

Hotel in the very heart of the city, close to the main attractions and to the tram stops. Surrounded by bars and restaurants, nice shops and food market. Personell was very gentle and kind, the room was huge, clean and confortable. A great place to stay! I don't vote 5 just because the breakfast was too expensive in my opinion, thus we decided not to get it.

AccorHotels certified review
Jacinta Business - 07/06/2017
« Fantastic »

great location, fab rooms, excellent service

AccorHotels certified review
Audrey Families - 02/06/2017
« Excellent Location and Staff »

Despite a couple of glitches*, our stay was very good. We had a Privilege Room with a Double Bed which was spacious enough to fit an additional single bed in the room for my daughter without making it feel cramped. The room was minimalist, clean and in good working order (ie. temperature control, Nespresso machine, etc). The staff were very friendly and professional. * We paid for early check-in (from 9am). We arrived at 10am but our room was not ready until around noon. We relaxed and waited by the bar, so no big deal. We also paid for late check-out (up to 5pm) but lack of communication between the ACCOR Hotels Reservation system and the computer system on site resulted in us having to rush back to the hotel while we were out sightseeing to pack up our things because the hotel was fully booked and housekeeping needed to prepare for the next guests. It was rather annoying but credit to Simon for handling it professionally. Overall, the hotel provided us with a nice experience. Great location, excellent effort and customer service - Didier at the bar, the ladies at Breakfast service, Simon - and everyone else, down to the housekeeping.

AccorHotels certified review
Giorgio C. Business - 30/05/2017
« Giorgio Casarotto »

It is ironic that I should be sent a guest satisfaction survey for my "non-stay", as I did cancel my reservation around 5.00 pm on the day of arrival, due to an accident. I notice in the small print that the hotel was entitled to do so and not refund the cost. It seems to be particularly mean that I should also have to pay for the breakfast that I did not have. I became a member of the Accor hotels last year and I had intended to use your hotels in the future (I have a booking for your hotel in Chamonix in July), I will now looked for alternative hotel companies.

AccorHotels certified review
Business T. Business - 22/05/2017
« Generally nice hotel but aircon didn't work »

Have stayed here many times for work. Alternate my stays with the Majestic. Usually the Mercure is very good but this time the room air conditioning didn't work. It was too late when I got back to my room to bother asking to change, so I opened the window. But that was onto a metal gangway that went past all rooms (i guess a fire escape) - so security not great - also got bitten by mosquitoes (not the hotel's fault, but annoying).

AccorHotels certified review
Anonymous Business - 20/05/2017
« I enjoyed my stay in Bordeaux! »

The room was nice and clean. It was quiet at night so I did not have any interruptions. The staff were pleasant and courteous. The breakfast was fabulous every morning.

AccorHotels certified review
Anonymous Friends - 15/05/2017
« Pleasant »

Pleasant surprise to have a large room. The renovation of the lobby is friendly. The carpets at the corridors are horrible! The dankness is frightening more lights should light as you go along not to see the end of the corridor dark!!!! A sewage smell when entering the room.

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