Mercure Bordeaux Cité Mondiale Centre Ville Hotel

Paper cups for coffee,tea just not acceptable

Water in shower would oscillate from hot to cold never consistent the whole time we were there. The shower didn't drain so you were always standing in water while showering dangerous for getting out of the shower as it made it very slippery. I complained but nothing was done to correct it. At times the housekeeping didn't take out the trash bucket. breakfast was ok but what they call "American" was horrible and not at all what "American" coffee is really like. The instant espresso machine was ok but not all the flavors that were possible were available

Pleasant stay - great location.

Overall our stay at this hotel was good, location is very good, walking distance from the city center, river promenade and other attractions, plenty of restaurants around, rooms , beds are good and comfortable, breakfast is very good with a nice view to the city from the 7 floor. Staff is very friendly and help full providing good proposals/information about places to visit and restaurants. Definitely a nice place to stay if you plan to visit the city and Boudeaux area around.

It started badly with our room not cleaned from the previous occupants ... but following a room change, everything was fine.

It should have been more clear when booking (via booking.com) that there would be no restaurant over the weekend. Room 515 had the noise of a heavy electric motor all the time (nor the air conditioning) Sign posting for the car park was very bad. And car park unpleasant. But the staff were friendly, and breakfast good.

The rooms are a bit basic, but breakfast and service is fantastic It's very quiet (even rooms next to the elevator) and in a pleasant part of the city Plenty of shops and restaurants around the hotel Parking is fine (though it was holiday season) There was no laundry service all week due to holidays, which is unexpected

The room was OK but was short of towels and pillows on arrival. Also the shower gel/shampoo in the shower was empty. Requested all of the above but the pillows arrived without pillow cases. On the second day, room made up again missing one set of towels. The corridor outside the room was dimly lit with missing roof panels. On check out, I was charged for daily breakfasts on top of the room rate but I never ate at the hotel during my stay. The desk staff were pleasant but the stay overall was disappointing.

Nice hotel in the centre of the city. Breakfast was very good with great views over city from the restaurant.

It is OK hotel. But there were serious flows. We had three rooms. One of them for some awkward reasons was booked with breakfast. Nobody bothered to inform us for that on arrival. And we stayed for 10 nights! So it is a big loss of money. What was even more annoying that the guy checking us out, said: "I apologize on behalf of my colleagues for this ommission." I could not restrain myself of answer: "But it was still YOU checking us IN, so whom are you apologizing for?" We had to use our own shower gels and napkins for two days as cleaning staff did not notice they were finished. The coffee/tea re-stocking had to be constantly reminded of, and they omitted it altogether the last night. Cards stopped working almost daily, it was impossible for the staff to figure out that in the room where husband and wife stay, you have to have both cards activated simultaneously. The complains about not working a/c were attended to promptly though. The restaurant however small, was great. And the location is just soooo right!!

We wanted something a bit more than a basic hotel in a convenient location. That's exactly what we got. It's also important that we can get on and do what we want with no hassles. Again, we got just that.

Very positive and met all our requirements. The hotel is ideally situated with access to good restaurants, the river, trams and the city centre.

Location good, staff friendly, car parking expensive but easy to find and secure, room well looked after and very comfortable, a/c worked well, pleasant view over the rooftops towards the river. First breakfast was fine, but second breakfast (Thursday 3 Aug) was a disappointing mess and it is difficult to understand how the staff could have got it so wrong. The problem started with a group of American tourists who, I imagine, all arrived for breakfast at the same time. Your staff were then incapable of replenishing the buffet for those guests arriving at and after 9.30. There were no eggs left, no bread, no pains au chocolat, no coffee capsules other than decafinated, no bacon, only a couple of sausages. I and other guests asked several times for the buffet to be replenished to be told that it would be done. At one point coming up to 10am I was told by the supervisor that technically breakfast ended at 10 at which point she was firmly told that we had arrived at 9.30 and were still waiting for something to eat. She apologised, but it was very indicative of a lack of finger on the pulse. Finally some eggs turned up just before 10 and disappeared quickly, and some freshly baked bread was also offered, but by this time it was too late. I made my feeling of disappointment very clear to the staff on duty, but not at reception where there was a long queue for check out. So all in all, a good stay was marred by a negative last impression.

Very nice stay - friendly and helpful reception staff, and room met expectations. Only downside was that the top floor bar area was not open in the evening, which would have been nice