Hotel - Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

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4.0/5 801 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 115.00 EUR Non member rate
From 109.25 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • Pet allowed 0  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • Pet allowed 0  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Massage  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,316 reviews

Our guest reviews for Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 801 reviews
TripAdvisor review
Couples - 13/10/2017
« Location and room size »

Great location, easy access to river and town. Rooms much bigger than usual for modern city hotel. Only gripe - 3 members of staff watched us struggle into hotel with luggage and none offered to help open the door let alone carry a bag!

AccorHotels certified review
Christopher Couples - 12/10/2017
« Overall, not a bad experience,although the hotel staff could have been more friendly. »

We wasted a lot of time trying to find the hotel, as there is not an obvious sign pointing to it. The sign for the hotel is one of several on the wall and easily missed as one drives by. You should advise guests coming by car where to park and how to get to the hotel and that the hotel provides trolley service for luggage -- although no porter service.

AccorHotels certified review
Richard Business - 06/10/2017
« Convenience »

Great location, walking distance to the attractions and cuisine of central Bordeaux.

AccorHotels certified review
Paul Couples - 25/09/2017
« Great hotel in a great location »

Love this hotel and the location. All the attractions are all within walking distance.

AccorHotels certified review
Tracey Couples - 13/09/2017
« Nice hotel »

We stayed in this hotel for 5 nights. The hotel is nice, we upgraded to the privilege room and was worth it. The room was a nice size and we didn't feel cramped upon returning from a busy day. The woman behind the counter that checked us in was very professional and kind. However, the young man running the desk for the rest of the week was beyond rude. He acted like we were a bother just walking through the lobby. One morning I went by the desk and asked him for a cup of coffee. He didn't even acknowledge me. (no one was at the counter). I sat at the bar waiting for him or someone to fix me a cup of coffee. He noticed I was sitting there and continued to ignore me. I finally went up again to him and asked again for a cup of coffee which totally pissed him off and came stomping over. Even though we were treated rudely by him, I would stay again in your hotel, due to location and the fact that it is a nice hotel.

AccorHotels certified review
Charles W. Couples - 11/09/2017
« Ordinary »

Paper cups for coffee,tea just not acceptable

TripAdvisor review
Couples - 10/09/2017
« A good stay »

This hotel is situated in a quiet enclave back from the main road in a fairly central position( tram stop outside). The room was fine with comfortable bed and good air con. Only slight niggle was the flimsy cardboard cups with the tea/ coffee making kit and similarly flimsy and small plastic water cups.only 4 coat hangers! Excellent breakfast in pleasant rooftop restaurant. Overall, a very pleasant and hassle free stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth, Thank you very much for your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre Ville. We are glad to see that you have appreciated the localization of our hotel, our rooms, our facilities and the breakfast with its great view to Bordeaux roofs. Besides, we notice your remarks concerning the cardboard cups and the number of coat hangers. It will help us to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A

AccorHotels certified review
Erich M. Couples - 05/09/2017
« Fair »

Water in shower would oscillate from hot to cold never consistent the whole time we were there. The shower didn't drain so you were always standing in water while showering dangerous for getting out of the shower as it made it very slippery. I complained but nothing was done to correct it. At times the housekeeping didn't take out the trash bucket. breakfast was ok but what they call "American" was horrible and not at all what "American" coffee is really like. The instant espresso machine was ok but not all the flavors that were possible were available

AccorHotels certified review
Bill F. Couples - 04/09/2017
« Great staff and breakfast. »

Pleasant stay - great location.

AccorHotels certified review
Luis Friends - 04/09/2017
« Bordeaux weekend »

Overall our stay at this hotel was good, location is very good, walking distance from the city center, river promenade and other attractions, plenty of restaurants around, rooms , beds are good and comfortable, breakfast is very good with a nice view to the city from the 7 floor. Staff is very friendly and help full providing good proposals/information about places to visit and restaurants. Definitely a nice place to stay if you plan to visit the city and Boudeaux area around.

AccorHotels certified review
Terry R. Couples - 01/09/2017
« Good »

It started badly with our room not cleaned from the previous occupants ... but following a room change, everything was fine.

AccorHotels certified review
Colin H. Couples - 28/08/2017
« Disappointed »

It should have been more clear when booking (via booking.com) that there would be no restaurant over the weekend. Room 515 had the noise of a heavy electric motor all the time (nor the air conditioning) Sign posting for the car park was very bad. And car park unpleasant. But the staff were friendly, and breakfast good.

AccorHotels certified review
Siegfried S. Business - 19/08/2017
« pretty good hotel »

The rooms are a bit basic, but breakfast and service is fantastic It's very quiet (even rooms next to the elevator) and in a pleasant part of the city Plenty of shops and restaurants around the hotel Parking is fine (though it was holiday season) There was no laundry service all week due to holidays, which is unexpected

AccorHotels certified review
Sebax Families - 16/08/2017
« Not the best experience for an Accor Gold Customer »

The room was OK but was short of towels and pillows on arrival. Also the shower gel/shampoo in the shower was empty. Requested all of the above but the pillows arrived without pillow cases. On the second day, room made up again missing one set of towels. The corridor outside the room was dimly lit with missing roof panels. On check out, I was charged for daily breakfasts on top of the room rate but I never ate at the hotel during my stay. The desk staff were pleasant but the stay overall was disappointing.

AccorHotels certified review
Colin Couples - 16/08/2017
« Good quality hotel. »

Nice hotel in the centre of the city. Breakfast was very good with great views over city from the restaurant.

AccorHotels certified review
Helena Families - 15/08/2017
« OK plastic hotel with great location needing more attention to customer »

It is OK hotel. But there were serious flows. We had three rooms. One of them for some awkward reasons was booked with breakfast. Nobody bothered to inform us for that on arrival. And we stayed for 10 nights! So it is a big loss of money. What was even more annoying that the guy checking us out, said: "I apologize on behalf of my colleagues for this ommission." I could not restrain myself of answer: "But it was still YOU checking us IN, so whom are you apologizing for?" We had to use our own shower gels and napkins for two days as cleaning staff did not notice they were finished. The coffee/tea re-stocking had to be constantly reminded of, and they omitted it altogether the last night. Cards stopped working almost daily, it was impossible for the staff to figure out that in the room where husband and wife stay, you have to have both cards activated simultaneously. The complains about not working a/c were attended to promptly though. The restaurant however small, was great. And the location is just soooo right!!

AccorHotels certified review
Anonymous Business - 13/08/2017
« Nice and Easy »

We wanted something a bit more than a basic hotel in a convenient location. That's exactly what we got. It's also important that we can get on and do what we want with no hassles. Again, we got just that.

AccorHotels certified review
Alison M. S. Couples - 13/08/2017
« A welcoming staff, polite and helpful. »

Very positive and met all our requirements. The hotel is ideally situated with access to good restaurants, the river, trams and the city centre.

AccorHotels certified review
Greenwichboy Couples - 05/08/2017
« A very good two night stay overall but let down by a chaotic breakfast experience »

Location good, staff friendly, car parking expensive but easy to find and secure, room well looked after and very comfortable, a/c worked well, pleasant view over the rooftops towards the river. First breakfast was fine, but second breakfast (Thursday 3 Aug) was a disappointing mess and it is difficult to understand how the staff could have got it so wrong. The problem started with a group of American tourists who, I imagine, all arrived for breakfast at the same time. Your staff were then incapable of replenishing the buffet for those guests arriving at and after 9.30. There were no eggs left, no bread, no pains au chocolat, no coffee capsules other than decafinated, no bacon, only a couple of sausages. I and other guests asked several times for the buffet to be replenished to be told that it would be done. At one point coming up to 10am I was told by the supervisor that technically breakfast ended at 10 at which point she was firmly told that we had arrived at 9.30 and were still waiting for something to eat. She apologised, but it was very indicative of a lack of finger on the pulse. Finally some eggs turned up just before 10 and disappeared quickly, and some freshly baked bread was also offered, but by this time it was too late. I made my feeling of disappointment very clear to the staff on duty, but not at reception where there was a long queue for check out. So all in all, a good stay was marred by a negative last impression.

AccorHotels certified review
Alex Business - 04/08/2017
« Pleasant stay »

Very nice stay - friendly and helpful reception staff, and room met expectations. Only downside was that the top floor bar area was not open in the evening, which would have been nice

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