Hotel - Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

3.5/5 931 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Massage  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
See all services

Our rooms

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,021 reviews

Our guest reviews for Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 931 reviews
Ken Q. Couples - 06/08/2018 AccorHotels certified review
« A Clean and comfortable overnight stay. »

This hotel is conveniently situated close to riverboat boarding quays so it was good for us. The secure car parking for a week is reasonably priced and located beneath the hotel. Reception and restaurant staff were all most pleasant and helpful. Our room was clean and very comfortable especially the bed so a very good nights' sleep was had. We were disappointed to find, on a Saturday evening, that the hotel restaurant was closed! We were tired from a day of driving up from Spain and had to then go out and search for a restaurant serving dinner. Breakfast buffet was excellent and located on the top floor where splendid views over Bordeaux were to be had.

R. H. Couples - 05/08/2018 AccorHotels certified review
« Very nice stay »

Room was lovely, the breakfast was very expensive as we only eat Continental and we wanted to eat at restaurant but it was closed. Hotel very central for a Bordeaux trip.

Mathilde Friends - 04/08/2018 AccorHotels certified review
« Excellent stay as always »

Great hotel, well situated, service is excellent and we loved the view on the terrace!

Ben Couples - 04/08/2018 AccorHotels certified review
« Staff were friendly but the bed was terrible. »

The staff were nice, I left my shirt and they have agreed to send it to Paris (at my cost) where we are staying at another Accor hotel, however it has taken two days for them to reply to my email after I spoke to them on the phone. I often stay at Accor hotels and this hotel has the worst beds of any Accor hotel I’ve stayed in. It felt like there was plastic under the sheets.

Scott H. Couples - 03/08/2018 AccorHotels certified review
« I booked the Mercure Bordeaux through Booking.com but then received an email advising that my reservation had failed. »

Despite advising me that my booking had failed Mercure Hotel still charged the full cost to my credit card and have refused to refund anything. Furthermore, despite not staying at the hotel I was charged an additional €88.90 for breakfast!!

Frank Business - 01/08/2018 AccorHotels certified review
« Excellent »

Great spacious hotel. Very central, Very helpful Staff.

Friends getaway - 29/07/2018 TripAdvisor review
« Modern hotel in a perfect location »

We stayed with friends for a night before our river cruise. It's a short walk to the cruise ship dock from the hotel. The rooms are clean, modern and comfortable. I was more than pleasantly pleased. We did have an impossible time finding the hotel while driving our rental car. Don't trust the GPS, it will never get you there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, Thank you for taking the time to review your stay at our hotel. Your feedback is very important to us to provide a superior service experience for every customer. We are glad to see that you have appreciated our rooms and the location of the the hotel. We hope to see you again in our establishment. Sincerely,

Anonymous Couples - 25/07/2018 AccorHotels certified review
« A really good one night stop on our way north. »

Lovely breakfast with a great view over the river.

Terry S. Couples - 25/07/2018 AccorHotels certified review
« Comfortable Stay »

We took a privilege room on this occasion. The extras of bath robes, nespresso coffee maker(kept stocked!) , and fridge with free water were all welcome. As always with this group slightly disappointed with the cardboard cups and plastic tumblers but these are minor points.

garyhW3025WK Couples - 19/07/2018 TripAdvisor review
« Great location »

This Hotel is what it is, a good Mercure.. Clean, tidy, functional and good value. Super location near the river. Lots of excellent restaurants nearby. Staff had an excellent attitude and were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gary Couples - 16/07/2018 AccorHotels certified review
« Good value »

Great location, easy parking, staff very friendly and room comfortable and clean. Super value for money

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Generally good but bar poorly stocked and over priced. »

Generally a positive expereince. The room was lovely. The only negative was the bar was poorly stocked (no wine or cognac available one night) and bad value for money.

Anonymous Business - 09/07/2018 AccorHotels certified review
« Comfortable stay but front desk staff not very helpful or welcoming »

The suite was fine and the hotel location very good. The front desk staff were not very welcoming on arrival or in the bar. On the night before departure I asked for a 2pm check out and the agent just refused immediately, without checking my Accor le Club status or even listening to my request.

N P. Business - 08/07/2018 AccorHotels certified review
« Bad pricing and ineffective customer service made me unhappy »

my stay was fine. I was very unhappy however with the booking process. I booked online and was offered a so - called best price. I though I was getting a member price but did not and so went back onto site again immediately and saw several better prices -- in fact 30 euros cheaper for the same thing. I called accor customer service and tried to get help but no one could help me. As a member I resent a lot that I was not given a best price -- or help to get the best price. I doubt I would want to stay with Mercure again. I find it very odd that a business should rather have the 3o euros than keep a happy customer.

Couples - 04/07/2018 TripAdvisor review
« Convenient for the river »

We used the Mercure as a stop over before and after our 8 day river cruise. They offered early check in, late check out, a very well appointed room, and a 100 metre walk to and from the boat. It is also on the doorstop of the old city and many attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominique, Thank you for taking the time to review your stay at our hotel. Your feedback is very important to us to provide a superior service experience for every customer. We are glad to see that you have appreciated our rooms and the localization of our hotel. We hope to see you again in our establishment. Sincerely,

John S. Couples - 02/07/2018 AccorHotels certified review
« Nice little business class hotel »

Efficient and friendly staff.

Deb Families - 01/07/2018 AccorHotels certified review
« Clean , tidy and roomy »

Everything was clean and tidy , nice view too. Downside was that the wifi was useless and so was the TV reception. But as we were only there one night it didn't matter.

Anonymous Business - 26/06/2018 AccorHotels certified review
« Being overcharged »

The stay and the staff were friendly but I emailed 4 times about the overcharged but nobody really responded

Roger Couples - 21/06/2018 AccorHotels certified review
« Great Hotel »

Comfortable, well equiped, room that was quiet, without the usual noises from other guests. The staff were friendly and helpful. One comment, but nothing to do with the hotel or staff, is that it is very difficult to find the pedestrian access to the adjacent car park (is not operated by the hotel).

John J. Couples - 21/06/2018 AccorHotels certified review
« Excellent hotel and service. »

Very clean, warm welcome, delightful staff. Breakfast was adequate and served in a super room overlooking a long bend in the river. Staff were attentive without being intrusive. Rooms spacious and very clean especially the bathroom and toilet. Everyone we spoke to spoke English but we wanted to speak French so we had some laughs ! Thanks for a great break.

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