Hotel - Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

3.5/5 913 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Massage  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 2,951 reviews

Our guest reviews for Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 913 reviews
Anonymous Couples - 10/07/2018 AccorHotels certified review
« Generally good but bar poorly stocked and over priced. »

Generally a positive expereince. The room was lovely. The only negative was the bar was poorly stocked (no wine or cognac available one night) and bad value for money.

Anonymous Business - 09/07/2018 AccorHotels certified review
« Comfortable stay but front desk staff not very helpful or welcoming »

The suite was fine and the hotel location very good. The front desk staff were not very welcoming on arrival or in the bar. On the night before departure I asked for a 2pm check out and the agent just refused immediately, without checking my Accor le Club status or even listening to my request.

N P. Business - 08/07/2018 AccorHotels certified review
« Bad pricing and ineffective customer service made me unhappy »

my stay was fine. I was very unhappy however with the booking process. I booked online and was offered a so - called best price. I though I was getting a member price but did not and so went back onto site again immediately and saw several better prices -- in fact 30 euros cheaper for the same thing. I called accor customer service and tried to get help but no one could help me. As a member I resent a lot that I was not given a best price -- or help to get the best price. I doubt I would want to stay with Mercure again. I find it very odd that a business should rather have the 3o euros than keep a happy customer.

Couples - 04/07/2018 TripAdvisor review
« Convenient for the river »

We used the Mercure as a stop over before and after our 8 day river cruise. They offered early check in, late check out, a very well appointed room, and a 100 metre walk to and from the boat. It is also on the doorstop of the old city and many attractions.

John S. Couples - 02/07/2018 AccorHotels certified review
« Nice little business class hotel »

Efficient and friendly staff.

Deb Families - 01/07/2018 AccorHotels certified review
« Clean , tidy and roomy »

Everything was clean and tidy , nice view too. Downside was that the wifi was useless and so was the TV reception. But as we were only there one night it didn't matter.

Anonymous Business - 26/06/2018 AccorHotels certified review
« Being overcharged »

The stay and the staff were friendly but I emailed 4 times about the overcharged but nobody really responded

Roger Couples - 21/06/2018 AccorHotels certified review
« Great Hotel »

Comfortable, well equiped, room that was quiet, without the usual noises from other guests. The staff were friendly and helpful. One comment, but nothing to do with the hotel or staff, is that it is very difficult to find the pedestrian access to the adjacent car park (is not operated by the hotel).

John J. Couples - 21/06/2018 AccorHotels certified review
« Excellent hotel and service. »

Very clean, warm welcome, delightful staff. Breakfast was adequate and served in a super room overlooking a long bend in the river. Staff were attentive without being intrusive. Rooms spacious and very clean especially the bathroom and toilet. Everyone we spoke to spoke English but we wanted to speak French so we had some laughs ! Thanks for a great break.

Anonymous Couples - 19/06/2018 AccorHotels certified review

Overall we enjoyed our stay at your hotel. It was our first visit to Bordeaux and if we return we will stay at your hotel. I would like to compliment your evening reception staff who provided assistance, 1 to clarify my train was operating because of the train strikes and 2 to provide an ice pack when my wife had fallen and sprained her ankle. My only slight complaint was the breakfast on our first morning. We had travelled the day before, were tired, and did not get up for breakfast until about 9.30. We only required a small breakfast. In the reception area, the only food available was two pieces of bread and one croissant. No butter or jam. It would have been nice if the lady receptionist had telephoned the main restaurant and asked for the missing items. We had breakfast on the terrace on the second morning which we enjoyed very much. One query, the taxi arrived exactly on time. However the charge on the meter before driving off was 9+ euros. Would that have been correct? I do not speak French so could not query.

Business - 17/06/2018 TripAdvisor review
« Good hotel for a business trip in Bordeaux »

Nicely located near the Gironde, good position for visiting the city, nice position also to go to Bordeaux Lac at the Palais des Congrès. via the tram système. Hotel is a good Mercure hotel, good size room..

Jacqui W. Families - 15/06/2018 AccorHotels certified review
« Mrs j w. »

Lovely clean hotel in good position comfortable beds and nice breakfast

Jacqui W Family - 10/06/2018 TripAdvisor review
« Mercure Bordeaux »

Nice and clean central to shops, Tram. Breakfast was good, no complaints and if in Bordeaux i would stay here again. My only complaint would be that the air con isnt great and rooms are quite small but only stayed a night and it was fine.

Allan V. Friends - 09/06/2018 AccorHotels certified review
« Very comfortable and well run hotel in good location. »

Room very comfortable. Breakfast a bit pricey but well presented and convenient way to start day. Parking quite difficult to find and exit when busy in mornings.

Robert G. Families - 05/06/2018 AccorHotels certified review
« Well located, comfortable, clean, modern hotel with pleasant and attentive staff. »

Everything was just fine from beginning to end. Couldn’t have asked for more and good value for money too.

Anonymous Couples - 05/06/2018 AccorHotels certified review
« Very Disappointing »

- Bad staff - No air conditioning the rooms were like saunas I will not be staying here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear AILEEN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Irish Couples - 04/06/2018 AccorHotels certified review
« Excellent and convenient location for pre-departure on River Cruise »

Satisfactory rooms, clean, quiet, excellent central location to tour Bordeaux or depart on River Cruise, very nice breakfast buffet, reasonable prices

Dan K. Couples - 31/05/2018 AccorHotels certified review
« Satisfied »

Pleasnt

Wayne D. Couples - 29/05/2018 AccorHotels certified review
« Extremely satisfied »

As expected

Nancy D. Business - 28/05/2018 AccorHotels certified review
« Ms »

Good value room and breakfast However we were bombarded by mosquitoes in our room which prevented sleep

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