Hotel - Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

3.5/5 960 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 109.00 EUR Non member rate
From 103.55 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Massage  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,217 reviews

Our guest reviews for Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 960 reviews
Jean E. J. Solo - 11/10/2018 AccorHotels certified review
« No gold card recognition for the second time in 2 weeks »

Check in: no member card record although I made booking through my Accor app using my account!!!! No upgrade, no nothing. Room no bath. Staff so so. Period.

John Couples - 08/10/2018 AccorHotels certified review
« Comfortable room but very poor restaurants »

Very nice reception and comfortable room well located near Quai des chartrons. We tried to eat in the dining room but very few choices for food or wine. Our receptionist suggested Chez Dupont which was close by and excellent! Parking was also an issue and no one told us how to access the courtyard with our car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN ROBERT MR B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Responsable Commerciale

Chris Couples - 02/10/2018 AccorHotels certified review
« Comfortable »

Pleasant staff, good location, clean and presentable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Responsable Commerciale

James A. Couples - 27/09/2018 AccorHotels certified review
« Generally everything was fine. »

Our only negative comment is that the air conditioning in our room did not seem to work very effectively. Otherwise, everything was fine.

Yael Couples - 24/09/2018 AccorHotels certified review
« Modern and comfy hotel »

Liked the room which was privilege room, but furnitures were too small for the room size. There was an especially small storage space which can be improved by adding a drawer chest or alike. Bathroom ok. Neighborhood fabulous. Service at reception was usually friendly.

Sandra G. Solo - 24/09/2018 AccorHotels certified review
« Greater attention to detail required »

Despite emailing well in advance, my choice of room as detailed on my profile was not available. When I requested more Nespresso pods, I was told "We are awaiting a delivery and only have Decaff" !!! The window fastening didn't operate and nothing was done about this !! I sustained severe bruising to my left lower inner thigh when trying to get out of the bath - no grab rails and a VERY wide top which was difficult and dangerous to straddle - edged in METAL. Public areas especially corridors very, very HOT - no air conditioning ! I REALLY resent paper cups,wooden stirrers and plastic "glasses" Everything geared towards young, fit business people on a 2 or 3 night stay - few coat hangers, few towels. I think that the Mercure chain has really deteriorated - Previous recent stays at Heathrow M4 J4 were unsatisfactory (STILL no response to my complaint re second stay 5/6 August ) Will I stay at a Mercure again ?

Ian H. Friends - 21/09/2018 AccorHotels certified review
« Convenient Location »

Nice stay in relatively central location with easy access to trams and convenient secure parking.

Tim S. Friends - 20/09/2018 AccorHotels certified review
« tim s. »

terrible I woke up in the morning to find no water at all in the taps or shower had to return back to the uk un clean bad experience

Anonymous Business - 14/09/2018 AccorHotels certified review
« Good location, great view during breakfast »

All was good. In particular the view during breakfast is amazing

Mme H. Friends - 13/09/2018 AccorHotels certified review
« great location in Bordeaux and friendly service by the whole team at the hotel »

lovely view from 5th floor over the rooftops of Bordeaux! convenient to restaurants and River side bars/shops....and restaurants in the CHartrons and GREAT PARKING right under the Hotel! Wonderful, helpful staff in ALL areas of the Hotel

Xavier Families - 10/09/2018 AccorHotels certified review

The breakfast view was fantastic and the food was good quality. Nevertheless, the bedroom was average.

Vincent D. Solo - 27/08/2018 AccorHotels certified review

disatisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENT d., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Responsable Commerciale

Brasfit.cologne Couples - 23/08/2018 AccorHotels certified review
« sehr gut »

nette personal, service, location, sehr gut/ sehr gepflegt. p.s: the only thing : I´m a bit Claustrofobic. You can´t open the Window :o(

Gregory E. Families - 21/08/2018 AccorHotels certified review
« Good Hotel in Convenient Location »

Hotel staff were very friendly and helpful for English speaking guests. The room was clean and comfortable and the breakfasts were outstanding. Only area for improvement is a missed opportunity to have the top floor where breakfast is served with a better happy hour drink and food menu. Also, lobby bar was closed while we were there.

M&m Friends - 17/08/2018 AccorHotels certified review
« Very nice hotel in a very good quiet location in Center City. »

A great room, a wonderful good breakfast on terrace roof top...and a very nice view. Service is very efficient and waiters and waitresses very pleasant.

Fiachra T. Couples - 16/08/2018 AccorHotels certified review
« Excellent room, lovely breakfast »

Great room, comfortable, spacious & everything we needed. Breakfast selection excellent.

Tom E. Couples - 14/08/2018 AccorHotels certified review
« Pre cruise night »

The front desk staff were so nice and helpful. It was extremely hot out and they filled our water bottles with ice and water. The room was great. Breakfast from the top floor with views was well worth it.

Jill Couples - 13/08/2018 AccorHotels certified review
« Very pleasant stay »

After having a great deal of trouble finding hotel we were warmly welcomed. Comfortable room, very quiet with much needed air conditioning. Lovely view from breakfast room. Only criticism of breakfast was that items ran out very quickly even though the room was not full (milk, Orange juice, eggs, sausages) and took a while to replace.

Anthony D. Couples - 11/08/2018 AccorHotels certified review
« Good place to stay, excellent breakfasts »

The room and location for us was excellent.

Ken Q. Couples - 06/08/2018 AccorHotels certified review
« A Clean and comfortable overnight stay. »

This hotel is conveniently situated close to riverboat boarding quays so it was good for us. The secure car parking for a week is reasonably priced and located beneath the hotel. Reception and restaurant staff were all most pleasant and helpful. Our room was clean and very comfortable especially the bed so a very good nights' sleep was had. We were disappointed to find, on a Saturday evening, that the hotel restaurant was closed! We were tired from a day of driving up from Spain and had to then go out and search for a restaurant serving dinner. Breakfast buffet was excellent and located on the top floor where splendid views over Bordeaux were to be had.

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