Mercure Bordeaux Cité Mondiale Centre Ville Hotel

I enjoyed the nice room, however I miss the possibility of opening a window

We spent three nights here Thursday to Monday. Our standard room was simply but comfortably furnished, and quite spacious, especially for a city-centre hotel, and very quiet. The room was very clean when we arrived, but maid service during our stay was very poor - surfaces not cleaned, beds poorly made, courtesy tray not properly replenished, etc.. The courtesy tray had a nice kettle, but is otherwise very meagre, not to say miserly, and only instant coffee and small cardboard cups. Breakfast is served buffet style on the top floor with magnificent views of the river and city. The buffet selection is extensive and of excellent quality (except the scrambled eggs, which were excellent on one morning but dry and overcooked on the other two mornings of our stay).. Sadly, cold plates provided for hot food. And on two of our mornings the service was overwhelmed - simply not enough tables or staff for a full hotel - unnecessary shortages and queues, people standing around waiting for space. Not good. The location of this hotel is fantastic. One minute walk from the riverside promenade, ten minutes from the city centre, tram stop nearby, and a number of local restaurants to choose from (we enjoyed Chez Dupont). There is ample parking in a public car park in the same building, but it is expensive (EUR19 per 24 hours). It would be good if Mercure could negotiate a deal with the management of the car park.

Good size rooms well maintained,friendly staff good location, a little inconsistent with the house keeping, no toilet paper replaced one day, only one bottle of water on another and no water what so ever another day.

The hotel was clean although a little tired in places, in particular the corridors and in our room, the sitting area and cupboard. It was situated well for the river and tram. We like to walk so the fact it was outside the main city did not bother us. Was surprised to find paper cups in the room for hot drinks and no glasses, especially for a 4 star hotel. Did not appear very luxurious. Also disappointing that the only place to sit outside for any view was closed after breakfast. If we wanted to sit outside, which we did as weather good, we had to sit outside with all the smokers from the various conference and businesses and in the shade.

One of the most pleasant stay and a very helpful front desk service.

Overall we found this hotel great to stay at, mainly because of the friendly helpful staff. The delicious breakfast on the 7th floor with stunning views over Bordeaux is another nice feature. Rooms are a bit dated but very clean and comfortable. The location just off Quai des Chartrons is excellent for a weekend stay in this beautiful city.

Excellente

good

Comfortable room and good breakfast. Convenient public parking adjacent.

The staff are friendly and helpful. Rooms are good and it is wheelchair accessible with a wet room (need to ask for shower chair). A great location by the river and old town. Breakfast is expensive, there are lovely small cafes nearby that do great coffee and croissants.

Check in: no member card record although I made booking through my Accor app using my account!!!! No upgrade, no nothing. Room no bath. Staff so so. Period.

Very nice reception and comfortable room well located near Quai des chartrons. We tried to eat in the dining room but very few choices for food or wine. Our receptionist suggested Chez Dupont which was close by and excellent! Parking was also an issue and no one told us how to access the courtyard with our car.

Pleasant staff, good location, clean and presentable.

Our only negative comment is that the air conditioning in our room did not seem to work very effectively. Otherwise, everything was fine.

Liked the room which was privilege room, but furnitures were too small for the room size. There was an especially small storage space which can be improved by adding a drawer chest or alike. Bathroom ok. Neighborhood fabulous. Service at reception was usually friendly.