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Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

TripAdvisor rating 3.5/5 1,005 reviews
Mercure Bordeaux Cité Mondiale Centre Ville Hotel
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Hotel extras

  • Central location, Place des Quinconces and Grand Théâtre 10 min. Cité du Vin 5 min by tram

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage Nearby
  • Tennis
  • Beach and water sports
Business services
  • 10 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

18 Parvis des Chartrons
20 quais des Chartrons
33080
bordeaux
france

Tel: +33556017979

Fax: (+33)5/56017900

Contact email

Check-in from 14h00

Check out up to 12h00

  • Navette Aéroport :   JET BUS Gare St Jean - SNCF

  • BY TRAM :   B CAPC Musée d'art comptemporain

  • Tram :   C Paul Doumer

  • By plane

    Biarritz Parme At 180km / 112.5 miles

  • By plane

    Bordeaux Merignac At 15km / 9.38 miles

  • By train

    Saint Jean At 5km / 3.13 miles

GPS :44.849964, -0.571135

BORDEAUX travel guide

Our accommodations

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 23m²
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 23m²
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 32m²
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 40m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LE PARVIS

Type of cuisine: Regional

Recently renovated, the hotel's Le Parvis bar restaurant opens at midday Monday through Friday. Wander over to the hotel's terraces or request the private lounge, which can welcome up to 30 people

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 350 m²

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 270 people

Find out more
Mercure Bordeaux Cité Mondiale Centre Ville Hotel Meeting Room

Our guest reviews for
Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.2/5

3,694 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,005 reviews

Great location but average experience overall

Customer review rating 4.2/5

Brian K. Couples - 13/04/2019 AccorHotels certified review

Good: location, wide choice and quality breakfast (except for the coffee and cold plates for hot food), spacious and clean room, comfortable bed,helpful and friendly staff. Need improvement: no storage space in room apart from hanging rail, terrible 'hospitality tray' (meagre supplies, paper cups, instant coffee), freshly ground coffee for breakfast would be easy and much nicer than 'American coffee' from an urn, warmed plates for hot food at breakfast.

Comfortable

Customer review rating 4.2/5

Ilir Families - 09/04/2019 AccorHotels certified review

Good location, nice dining facilities. Room decor a bit outdated but spacious and good quality bed.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Good.

Customer review rating 4.2/5

Garry J. Couples - 08/04/2019 AccorHotels certified review

Nice hotel,convenient,clean and tidy.. Breakfast on floor 7,gives a good view.. better than being in the basement.. basic rooms, but reasonable price..ideal..

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Mr Benjamin L.

Customer review rating 4.2/5

Anonymous Business - 06/04/2019 AccorHotels certified review

Very disappointed with our room. Decor very tired. Asked to change rooms but hotel was fully booked therefore it was not possible. Staff were very friendly and attentive our only issue was with the room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and we are gmad that the staff felt attentive to your problem. We are thinking about refreshing our romms this year an we hope you will come back to see the differrence. Sincerely, Sandrine A Adjointe de direction

Suits the younger guests

Customer review rating 4.2/5

John Solo - 30/03/2019 AccorHotels certified review

Liked the hotel, however, I had problems with the bath, it had no handles, so I had problems getting out of it. Also the constant noise of fans was somewhat unpleasant, ever though mind was turned off. It was pleasant to walk along the river.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Thierry

Customer review rating 4.2/5

Thierry Friends - 26/03/2019 AccorHotels certified review

Good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Easygoing Hotel

Customer review rating 4.2/5

Dietrich Couples - 18/03/2019 AccorHotels certified review

We stood in the hotel for 3 nights. It was really nice, the room was clean, the service was helpful, the breakfast was lovely. Only one experience I was negative surprised: During a nap in daytime the cleaning personal was knocking on our door. I said "no", they didn't understand. After a while again - knocking on the door. I said "no", and again, and again. After this I got a call from the reception: the cleaning personal want clean my room. I said, that I already know that and that I do not want that. It was awful and annoying, even the call of the reception. I don't know, what they think by behaving this way.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Satisfied Overall

Customer review rating 4.2/5

Stephen D. Business - 12/03/2019 AccorHotels certified review

Good business hotel. Great location and city. Liked the modern informal reception area and bar.

Dear STEPHEN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Nice stay

Customer review rating 4.2/5

Little F. Families - 11/03/2019 AccorHotels certified review

Spacious Junior suite Nice welcome even if disturbing that there is no classic welcome desk Breakfast buffet was diversified with ni gluten and no dairy option Good idea to have the breakfast room at the 7th dloor with a view on the city

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Excellent - lovely stay

Customer review rating 4.2/5

Anonymous Couples - 21/02/2019 AccorHotels certified review

Well located, friendly staff and efficient Check-in/out

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Very good experience with the room but bad experience with the management team

Customer review rating 4.2/5

Antoine Business - 20/02/2019 AccorHotels certified review

An extra breakfast was charged in the fast checkout process and the management team has not answered to my claim.

Dear ANTOINE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Adjointe de direction

Holiday

Customer review rating 4.2/5

Seiji Families - 17/02/2019 AccorHotels certified review

Easy check in, Too easy check out. Need explanation about the deposit account at check out.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

As expected, good service

Customer review rating 4.2/5

Jb L. Business - 28/01/2019 AccorHotels certified review

Easy, comfortable and convenient.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Perfect for a business trip

TripAdvisor rating 3.5/5

jb_landrieu Business - 24/01/2019 TripAdvisor review

Perfectly placed from Place Ducale and the tramway system's hub but also walking distance from plenty of nice little restaurants and the Gironde quays.Very quietAttentive staffGood breakfastGood free wifi

Dear sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Rugby trip

Customer review rating 4.2/5

Chris Couples - 23/01/2019 AccorHotels certified review

Had a good time all staff I met very good

Dear CHRISTOPHER S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

DEFINITELY MY PLACE TO STAY IN MÜNSTER !

Customer review rating 4.2/5

Christian Business - 23/01/2019 AccorHotels certified review

Efficient, comfortable, professional service, and perfect value for money !

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Great hotel, friendly and helpful staff in a wonderful location.

Customer review rating 4.2/5

Tom Couples - 12/01/2019 AccorHotels certified review

We enjoyed our stay very much. Room was very comfortable and the breakfast on floor 7 overlooking the river made waking up each morning very enjoyable.

Dear THOMAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Acogedor

Customer review rating 4.2/5

Javier Couples - 22/12/2018 AccorHotels certified review

Personal amable

Adequate but not fabulous

Customer review rating 4.2/5

Rc Couples - 17/12/2018 AccorHotels certified review

Neat rooms, adequate facilities but just an edge of cost cutting and skimping that shows in the little things that make a difference. For example:. Only 3coffee pods and 1 decaf. No tea or coffee mugs only paper cups. One glass only also only plastic. Why not just put cups and glasses in. It's a little more overhead but huge difference in the hotel experience. It's more like camping. The toilet paper is the worst in a long time, again it's like camping. Priveledge room had lots of space and excellent design with separate toilet. But the above things detracted a lot from the stay and were really noticeable. Decaf coffee in the morning out of a paper cup is not what you expect in a mercure hotel. Well now I do.

Dear customer, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However, we are happy to see that you appreciated your room in our hotel. Sincerely, Caroline – Sales department

Excellent hotel

Customer review rating 4.2/5

Simon C. Couples - 08/12/2018 AccorHotels certified review

We were moved to another hotel as there was an electrical fault slim our allocated room. The taxi took almost 1 hour to arrive and was not told by the hotel that they would pay his fair. Also the hotel that we had been sent to told us we had to pay for our room they were quite blunt and didn’t seem to realise that your hotel had sent us. Your hotel didn’t tell us that we had to pay and that they would reimburse us for the night that we were unable to stay with you

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