Mercure Bordeaux Cité Mondiale Centre Ville Hotel

Good size rooms well maintained,friendly staff good location, a little inconsistent with the house keeping, no toilet paper replaced one day, only one bottle of water on another and no water what so ever another day.

The hotel was clean although a little tired in places, in particular the corridors and in our room, the sitting area and cupboard. It was situated well for the river and tram. We like to walk so the fact it was outside the main city did not bother us. Was surprised to find paper cups in the room for hot drinks and no glasses, especially for a 4 star hotel. Did not appear very luxurious. Also disappointing that the only place to sit outside for any view was closed after breakfast. If we wanted to sit outside, which we did as weather good, we had to sit outside with all the smokers from the various conference and businesses and in the shade.

One of the most pleasant stay and a very helpful front desk service.

Overall we found this hotel great to stay at, mainly because of the friendly helpful staff. The delicious breakfast on the 7th floor with stunning views over Bordeaux is another nice feature. Rooms are a bit dated but very clean and comfortable. The location just off Quai des Chartrons is excellent for a weekend stay in this beautiful city.

Excellente

good

Comfortable room and good breakfast. Convenient public parking adjacent.

The staff are friendly and helpful. Rooms are good and it is wheelchair accessible with a wet room (need to ask for shower chair). A great location by the river and old town. Breakfast is expensive, there are lovely small cafes nearby that do great coffee and croissants.

Check in: no member card record although I made booking through my Accor app using my account!!!! No upgrade, no nothing. Room no bath. Staff so so. Period.

Very nice reception and comfortable room well located near Quai des chartrons. We tried to eat in the dining room but very few choices for food or wine. Our receptionist suggested Chez Dupont which was close by and excellent! Parking was also an issue and no one told us how to access the courtyard with our car.

Pleasant staff, good location, clean and presentable.

Our only negative comment is that the air conditioning in our room did not seem to work very effectively. Otherwise, everything was fine.

Liked the room which was privilege room, but furnitures were too small for the room size. There was an especially small storage space which can be improved by adding a drawer chest or alike. Bathroom ok. Neighborhood fabulous. Service at reception was usually friendly.

Despite emailing well in advance, my choice of room as detailed on my profile was not available. When I requested more Nespresso pods, I was told "We are awaiting a delivery and only have Decaff" !!! The window fastening didn't operate and nothing was done about this !! I sustained severe bruising to my left lower inner thigh when trying to get out of the bath - no grab rails and a VERY wide top which was difficult and dangerous to straddle - edged in METAL. Public areas especially corridors very, very HOT - no air conditioning ! I REALLY resent paper cups,wooden stirrers and plastic "glasses" Everything geared towards young, fit business people on a 2 or 3 night stay - few coat hangers, few towels. I think that the Mercure chain has really deteriorated - Previous recent stays at Heathrow M4 J4 were unsatisfactory (STILL no response to my complaint re second stay 5/6 August ) Will I stay at a Mercure again ?

Nice stay in relatively central location with easy access to trams and convenient secure parking.