Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

TripAdvisor rating 4.0/5 1,069 reviews
Mercure Bordeaux Cité Mondiale Centre Ville Hotel
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Hotel extras

  • Central location, Place des Quinconces and Grand Théâtre 10 min. Cité du Vin 5 min by tram

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage (Nearby)
  • Tennis
  • Beach and water sports
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

18 Parvis des Chartrons
20 quais des Chartrons
33080
bordeaux
france

Tel: +33556017979

Fax: (+33)5/56017900

Contact email

Check-in from 14h00

Check out up to 12h00

  • Navette Aéroport :   JET BUS Gare St Jean - SNCF

  • BY TRAM :   B CAPC Musée d'art comptemporain

  • Tram :   C Paul Doumer

  • By plane

    Biarritz Parme At 180km / 112.5 miles

  • By plane

    Bordeaux Merignac At 15km / 9.38 miles

  • By train

    Saint Jean At 5km / 3.13 miles

GPS :44.849964, -0.571135

Our accommodations

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Our restaurants and bars

LE PARVIS

Type of cuisine: Regional

Recently renovated, the hotel's Le Parvis bar restaurant opens at midday Monday through Friday. Wander over to the hotel's terraces or request the private lounge, which can welcome up to 30 people

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 350

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,312 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,069 reviews

Just lovely!

Customer review rating 4.2/5

H. Families - 08/11/2019 Confirmed reviews AccorHotels

It was a most enjoyable stay, thank you! The staff had kindly upgraded my daughter as it was her 18th Birthday! She was thrilled to have such a great view of the city! The location was perfect for Cite du Vin and the surroundings were lovely. We found a great Italian restaurant close by with many others to try another time. Also the breakfast on the 7th floor, not only had breathtaking views but the choice of food was very good. We’ll certainly be back again. Thank you!

Nice hotel with big room in a convenient location.

Customer review rating 4.2/5

Anonymous Couples - 08/11/2019 Confirmed reviews AccorHotels

We had a nice experience. The hotel staff was efficient. The hotel and room were very clean. The decoration of the room was bland, as was the breakfast room. The prices of food were too expensive. Did not understand how the hotel restaurant was closed on the weekend, and therefore could not get real meals for room service..? The reheated meals were not good and again way too expensive. Very surprised the hotel did not offer complimentary parking for guests. The location was nice, in the neighborhood of Chartrons and walking distance to centre-ville. However it must be a noisy location during the week day with the banking center and delivery trucks. Overall a satisfying stay.

Magic Mondiale (Heary B. - Bordeaux)

Customer review rating 4.2/5

Hearty B. Couples - 07/11/2019 Confirmed reviews AccorHotels

Very enjoyable stay with some minor criticisms related to limited English language TV stations and only having small paper cups for drinks and plastic cutlery.

good

Customer review rating 4.2/5

Anastasia Solo - 05/11/2019 Confirmed reviews AccorHotels

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Enjoyable

Customer review rating 4.2/5

Ed Friends - 31/10/2019 Confirmed reviews AccorHotels

Room were good and comfortable. I enjoyed my stay. But I would like to give a short comment on the breakfast. The breakfast spread is limited and I usually like Mercure Hotel croissant. But the croissant at Mercure Bordeaux Cité Mondiale Centre-Ville were below my expectation (especially in France). It is not crispy enough and plain taste (lack of buttery fragrant....:-))

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Great stay

Customer review rating 4.2/5

João F. F. T. Families - 30/10/2019 Confirmed reviews AccorHotels

The reception and customer service is excellent. Room spacious, clean, with teepot and some freebies tee and instant coffee. Comfortable bed. Room cleaning service that does not disturb you. Very generous checkout time. Good wifi. Great localization, almost inside the historical center. The room was silent. There is a small refrigerator available. Also room conditioning system. The only bad thing is that food and refreshments offered are way too pricey. However, I understand that this is a kinda chick business hotel, so that was expected.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location and access to the city.

Customer review rating 4.2/5

Trevor K. Friends - 30/10/2019 Confirmed reviews AccorHotels

Very comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Merecure thinks of everything! Great stay.

Customer review rating 4.2/5

Susan M. Couples - 28/10/2019 Confirmed reviews AccorHotels

Warmly greeted by Dominico, our twin standard room was very comfortable. Beds and linens felt new, the room wasn’t tiny, we did not opt for a river view (you should!), and the little touches like a hot water kettle and refrigerator with free bottled water is appreciated. Great breakfast! Location i wonderful, a half block from the river and the A tram line, six minutes from the C. Parking is not included and there’s a garage just beneath the hotel: 19 euros for 24 hrs.

Dear SUSAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

A splendid, friendly welcoming environment

Customer review rating 4.2/5

Derek O. Families - 28/10/2019 Confirmed reviews AccorHotels

As above

Dear DEREK O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Comfortable stay, some attention to detail needed

Customer review rating 4.2/5

Brian K. Couples - 16/10/2019 Confirmed reviews AccorHotels

Great location. Comfortable, clean room, great breakfast although scrambled eggs could be more creamy. Courteous staff, friendly and rapid check-in. Hospitality tray in room is terrible - meagre supplies, paper cups, etc. - creates a very poor and mean impression. I mention this every time we stay, but you take no notice. Room needs some attention - slow draining of water in basin and shower, broken toilet paper holder (Room 455). Will need redecorating soon. Room service disappointing. Telephone not answered so had to go down to Reception to order. Delivery was 20 minutes late, after phone call to Reception. All they do is reheat pre=prepared pots of food. And then it was only luke warm.

Customer review rating 4.2/5

Graeme S. Couples - 15/10/2019 Confirmed reviews AccorHotels

Julie who is on the front deck would have to be one of the best staff members that I have come across in all my travels and as an export manager I travel a lot. This young lady should be your next manager so please work with her.

Great location with very helpful staff

Customer review rating 4.2/5

Sb Couples - 15/10/2019 Confirmed reviews AccorHotels

We had a very pleasant stay at the Mercure in Bordeaux. Our arrival and greeting was welcoming offering us a great deal of information on the city.

perfect stay in a beautiful city

Customer review rating 4.2/5

Klaus B. Couples - 15/10/2019 Confirmed reviews AccorHotels

the stay stay was perfect, i.e. room etc, the restaurant was a place to stay away from if one could, like the canteen of a hospital, university. Personnell absolutely friendly and efficient. the re reption area an unusual conception. would repeat stay anytime

Customer review rating 4.2/5

No T. Y. Families - 14/10/2019 Confirmed reviews AccorHotels

I’m not sure how this hotel is a 4 star hotel. It should not be more than a 3 star. The facilities are dated and definitely don’t warrant a 3 star rating. The hotel staff were friendly.

Dear Guest, Thank y. for taking the time to share your feedback. While I wish y. had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If y. give us a chance to earn back your trust, I can assure y. that we will do our best to give y. the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Not satisfid. Good reason to complaine. And I complained to the reception too

Customer review rating 4.2/5

Olav Couples - 13/10/2019 Confirmed reviews AccorHotels

I ordered Mercure 4 star and expected that the room are perfect. Im soory to tell it was several mitakes in hw room that we discovered litle by little . this was the problem: - frigde did not function (it was not cold), we complained but the reception said it was just to have water in - one of the light in bathroom gave no light - the light switch where we put the key into was in disorder so we have to psh it extra into the wall but after some time it fell out again , and it had been so before because we could see marks from a tape that a former guest propably have used -very hight humidity in the air in the room made it very "wet" during the night - the aircondition were very noisy We got a compansation when we paid with one breakfast (17 euro , but since we paid 450 euor for 3 nights I felt it was only to admit that it was not to have this room, but not a real compansation. I stayed in Mercure in Toulouse later in this week ( sun- mon), also 4 star. And the room I had there was in a very much higher and normal standard.And as I expected. I m member of Accor Club and feel in fact that the standard were so low in the room in bordeaux that we should get refunded all the money I paid for the stay. When I order a 4 star hotel in Accor I expect it has not so many mistakes as this room had.

Excellent hotel within the Chartrons quarter near Cite du Vin

Customer review rating 4.2/5

Annabel J. Friends - 01/10/2019 Confirmed reviews AccorHotels

Nice welcome, excellent clean and comfortable room - we booked the junior suite as wanted two adjoining rooms and the sofabed was very comfortable. Everything spotlessly clean. Breakfast had a great choice and we enjoyed cooking our own crepes with maple syrup ! Staff all very helpful with advice and directions. A short tram ride to Cite du Vin. We shall definitely stay here when we return to Bordeaux, which is a delight, not just for wine lovers.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Claustrophobic and stale

Customer review rating 4.2/5

Jd Couples - 28/09/2019 Confirmed reviews AccorHotels

I had imagined that the Bordeaux Mercure would be a cut above the usual Mercures as it was four star hotel and not cheap. I was disappointed to find that outside of the flashy reception area the corridors/carpets were dirty and dull and the decorations tired and chipped (in fact our gloomy corridor was being painted whilst we were there). The room was functional and clean (although it did not look 'fresh') but horribly the windows were all sealed (I would never have booked the room if I had known this). We had to rely on the noisy air conditioning to remove the stale musty smell from the room. There was a view of the backs of old houses (which might have been attractive had the windows been clean) but the windows were covered in a thick film of smeared grime which added to the claustrophobic feeling. Other than that the staff were friendly and helpful. I would not stay at a Mercure again.

Dear JUDITH D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Adjointe de direction

Comfortable bed and room

Customer review rating 4.2/5

Anonymous Couples - 28/09/2019 Confirmed reviews AccorHotels

We arrived at around 1200 and were met and greeted by a very accommodating employee who understood that we were tried and just wanted to get to our room. The room was of a good standard and the bed was very comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location to visit other parts of BDX

Customer review rating 4.2/5

William Friends - 24/09/2019 Confirmed reviews AccorHotels

Great hotel , clean, efficient, staff helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Short but sweet

Customer review rating 4.2/5

Matthew D. Families - 22/09/2019 Confirmed reviews AccorHotels

Had a wonderful stay in beautiful Bordeaux. The hotel was very easy to find and being right next to a tram station made getting around very easy. The hotel was lovely and clean. Staff were very friendly and always on hand. The breakfast was delicious and well worth having to fill you up before you head out to the sights and sounds of Bordeaux. As an added bonus the night we arrived there was a firework display which we viewed from the roof top bar! Overall a magical visit and I can’t wait to stay again!

Dear SITI D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction
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