Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

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Helpful staff. Duvets were too too hot, and we had the window open.

The hotel was clean, staff friendly and breakfast was served in a pleasant, light airy room

Booked a double room using Accor app, on arriving at hotel we discovered that we were given a twin room. Spoke to receptionist who said there was no double room available. When we pointed out that we had booked double room she said that the booking they had received was for a twin and offered 500 loyalty points as a gesture of goodwill. This kind of error is not acceptable and spoilt our stay. Breakfast next morning was not value for money overpriced for a self service buffet!

OK

On arrival the member of staff who greeted us gave a great first impression. She marked suggested key areas on a map, even suggesting some close by in case we were tired after travelling. Everything else was as expected. We would happily use this hotel again and recommend it.

I you only have one night you should stay In a very central location. The Mercure is in the middle of Bordeaux. Please inform in advance we’re to park and how to get there. Otherwise it is hard to find the parking through to busy streets of Bordeaux. Online checkin is available. A very nice stay. Although we did not have breakfast, it is automatically on you bill. So beware and check it. I had to return and have it removed. Drinks at the bar are extraordinarily expensive. One glass white wine 0,1 liter was 9 euro!!! We found the best little place around the corner, symbiosis restaurant, just a walk of 2 minutes.

On arrival it was strange to see no reception desk and felt a little too informal. Location was excellent and staff were helpful. The room and corridors were dull. Having breakfast on the 7th floor with the view was really impressive and the breakfast was good.

The downstairs area was lovely, drinks on arrival was great. The staff were very friendly. Breakfast on the 7th floor with view was great. What let the experience down was the room lacked in ambiance and strange smells would filter through into the room, especially at night. The bed however was comfortable and coffee was great in the room. It's a shame breakfast wasnt included in the price when I booked the hotel. The cost at €17 per person, I thought was expensive, as the choices was a little limited. Location for this hotel is good. I would say it's more 3 star rather than 4 star.

Good value for money. Hotel was well-located. Only complaint was that the shower drainage was terrible.

Great location , very quiet room

Nice, clean, relatively expensive Hotel in Bordeaux Center. Big Parking under the Hotel for only 20 Eur/day.

The general stay was nice, hotel is clean and conveniently located. My bill had an error: I was charged for 2 breakfasts for the first night stay, namely May 18. I asked for a correction. The corrected bill has not been sent to me

Usual Mecure presentation. Greeted by a friendly customer service on reception. everything in order.

Check in was terrible which starts the stay off badly.