Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

The reception and customer service is excellent. Room spacious, clean, with teepot and some freebies tee and instant coffee. Comfortable bed. Room cleaning service that does not disturb you. Very generous checkout time. Good wifi. Great localization, almost inside the historical center. The room was silent. There is a small refrigerator available. Also room conditioning system. The only bad thing is that food and refreshments offered are way too pricey. However, I understand that this is a kinda chick business hotel, so that was expected.

Very comfortable.

Warmly greeted by Dominico, our twin standard room was very comfortable. Beds and linens felt new, the room wasn’t tiny, we did not opt for a river view (you should!), and the little touches like a hot water kettle and refrigerator with free bottled water is appreciated. Great breakfast! Location i wonderful, a half block from the river and the A tram line, six minutes from the C. Parking is not included and there’s a garage just beneath the hotel: 19 euros for 24 hrs.

As above

Great location. Comfortable, clean room, great breakfast although scrambled eggs could be more creamy. Courteous staff, friendly and rapid check-in. Hospitality tray in room is terrible - meagre supplies, paper cups, etc. - creates a very poor and mean impression. I mention this every time we stay, but you take no notice. Room needs some attention - slow draining of water in basin and shower, broken toilet paper holder (Room 455). Will need redecorating soon. Room service disappointing. Telephone not answered so had to go down to Reception to order. Delivery was 20 minutes late, after phone call to Reception. All they do is reheat pre=prepared pots of food. And then it was only luke warm.

Julie who is on the front deck would have to be one of the best staff members that I have come across in all my travels and as an export manager I travel a lot. This young lady should be your next manager so please work with her.

We had a very pleasant stay at the Mercure in Bordeaux. Our arrival and greeting was welcoming offering us a great deal of information on the city.

the stay stay was perfect, i.e. room etc, the restaurant was a place to stay away from if one could, like the canteen of a hospital, university. Personnell absolutely friendly and efficient. the re reption area an unusual conception. would repeat stay anytime

I’m not sure how this hotel is a 4 star hotel. It should not be more than a 3 star. The facilities are dated and definitely don’t warrant a 3 star rating. The hotel staff were friendly.

I ordered Mercure 4 star and expected that the room are perfect. Im soory to tell it was several mitakes in hw room that we discovered litle by little . this was the problem: - frigde did not function (it was not cold), we complained but the reception said it was just to have water in - one of the light in bathroom gave no light - the light switch where we put the key into was in disorder so we have to psh it extra into the wall but after some time it fell out again , and it had been so before because we could see marks from a tape that a former guest propably have used -very hight humidity in the air in the room made it very "wet" during the night - the aircondition were very noisy We got a compansation when we paid with one breakfast (17 euro , but since we paid 450 euor for 3 nights I felt it was only to admit that it was not to have this room, but not a real compansation. I stayed in Mercure in Toulouse later in this week ( sun- mon), also 4 star. And the room I had there was in a very much higher and normal standard.And as I expected. I m member of Accor Club and feel in fact that the standard were so low in the room in bordeaux that we should get refunded all the money I paid for the stay. When I order a 4 star hotel in Accor I expect it has not so many mistakes as this room had.

Nice welcome, excellent clean and comfortable room - we booked the junior suite as wanted two adjoining rooms and the sofabed was very comfortable. Everything spotlessly clean. Breakfast had a great choice and we enjoyed cooking our own crepes with maple syrup ! Staff all very helpful with advice and directions. A short tram ride to Cite du Vin. We shall definitely stay here when we return to Bordeaux, which is a delight, not just for wine lovers.

I had imagined that the Bordeaux Mercure would be a cut above the usual Mercures as it was four star hotel and not cheap. I was disappointed to find that outside of the flashy reception area the corridors/carpets were dirty and dull and the decorations tired and chipped (in fact our gloomy corridor was being painted whilst we were there). The room was functional and clean (although it did not look 'fresh') but horribly the windows were all sealed (I would never have booked the room if I had known this). We had to rely on the noisy air conditioning to remove the stale musty smell from the room. There was a view of the backs of old houses (which might have been attractive had the windows been clean) but the windows were covered in a thick film of smeared grime which added to the claustrophobic feeling. Other than that the staff were friendly and helpful. I would not stay at a Mercure again.

We arrived at around 1200 and were met and greeted by a very accommodating employee who understood that we were tried and just wanted to get to our room. The room was of a good standard and the bed was very comfortable.

Great hotel , clean, efficient, staff helpful

Had a wonderful stay in beautiful Bordeaux. The hotel was very easy to find and being right next to a tram station made getting around very easy. The hotel was lovely and clean. Staff were very friendly and always on hand. The breakfast was delicious and well worth having to fill you up before you head out to the sights and sounds of Bordeaux. As an added bonus the night we arrived there was a firework display which we viewed from the roof top bar! Overall a magical visit and I can’t wait to stay again!