Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

Comfort and location very good. Main issue staff lack of friendliness . During our stay there was a problem with unpleasant smell in room and we asked to be moved , the staff on duty was friendly and agreeable to this ( male italian ) but when we went next morning to arrange the change of room the female staff member was indifferent to us and we had to explain again what had happened. We had a few brief encounters with staff after that but found them again very casual and indifferent.

At check-in we were given the key to a room which was already occupied by another guest, so we were really surprised to get into the room and find that all the personal belongings from another guest. We of course went back to reception to get another room allocated. We didn't feel very sage knowing that our room could also be allocated to someone else who could potentially get into the room and get access to our belongings. Staff did not seem to appreciate the problem with this isue.

The over all stay two days was good everything we asked fore was done with a smile we will stay again .

Very helpful staff especially Julie. We had a sick client staying with us and Julie was amazing. There was a mix up with the rooms which was just poor communication

never booking mercure groups will be prefer and get the better rooms. i have a silver status and get a terrible room we cannot open the window and we have only a small bed booking and pay a great one.

We spent one night at this very nice hotel at the beginning of a holiday in the Bordeaux region. The hotel staff and facilities were excellent . We particularly enjoyed the lovely breakfast in the panoramic restaurant with fabulous views over the river.

A bunch of self important spoiled Millennial males running the desk. That sums it up.

The hotel position was good, the room was good and service was good. But the accounts administration has a bad habit of charging for breakfast even if you do not take it. It forces you to take an unnecessary control of your final invoice. Breakfast should only be charged when you have been registered in the restaurant.

-

Helpful staff. Duvets were too too hot, and we had the window open.

The hotel was clean, staff friendly and breakfast was served in a pleasant, light airy room

Booked a double room using Accor app, on arriving at hotel we discovered that we were given a twin room. Spoke to receptionist who said there was no double room available. When we pointed out that we had booked double room she said that the booking they had received was for a twin and offered 500 loyalty points as a gesture of goodwill. This kind of error is not acceptable and spoilt our stay. Breakfast next morning was not value for money overpriced for a self service buffet!

OK

On arrival the member of staff who greeted us gave a great first impression. She marked suggested key areas on a map, even suggesting some close by in case we were tired after travelling. Everything else was as expected. We would happily use this hotel again and recommend it.

I you only have one night you should stay In a very central location. The Mercure is in the middle of Bordeaux. Please inform in advance we’re to park and how to get there. Otherwise it is hard to find the parking through to busy streets of Bordeaux. Online checkin is available. A very nice stay. Although we did not have breakfast, it is automatically on you bill. So beware and check it. I had to return and have it removed. Drinks at the bar are extraordinarily expensive. One glass white wine 0,1 liter was 9 euro!!! We found the best little place around the corner, symbiosis restaurant, just a walk of 2 minutes.