Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

The over all stay two days was good everything we asked fore was done with a smile we will stay again .

Very helpful staff especially Julie. We had a sick client staying with us and Julie was amazing. There was a mix up with the rooms which was just poor communication

never booking mercure groups will be prefer and get the better rooms. i have a silver status and get a terrible room we cannot open the window and we have only a small bed booking and pay a great one.

We spent one night at this very nice hotel at the beginning of a holiday in the Bordeaux region. The hotel staff and facilities were excellent . We particularly enjoyed the lovely breakfast in the panoramic restaurant with fabulous views over the river.

A bunch of self important spoiled Millennial males running the desk. That sums it up.

The hotel position was good, the room was good and service was good. But the accounts administration has a bad habit of charging for breakfast even if you do not take it. It forces you to take an unnecessary control of your final invoice. Breakfast should only be charged when you have been registered in the restaurant.

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Helpful staff. Duvets were too too hot, and we had the window open.

The hotel was clean, staff friendly and breakfast was served in a pleasant, light airy room

Booked a double room using Accor app, on arriving at hotel we discovered that we were given a twin room. Spoke to receptionist who said there was no double room available. When we pointed out that we had booked double room she said that the booking they had received was for a twin and offered 500 loyalty points as a gesture of goodwill. This kind of error is not acceptable and spoilt our stay. Breakfast next morning was not value for money overpriced for a self service buffet!

OK

On arrival the member of staff who greeted us gave a great first impression. She marked suggested key areas on a map, even suggesting some close by in case we were tired after travelling. Everything else was as expected. We would happily use this hotel again and recommend it.

I you only have one night you should stay In a very central location. The Mercure is in the middle of Bordeaux. Please inform in advance we’re to park and how to get there. Otherwise it is hard to find the parking through to busy streets of Bordeaux. Online checkin is available. A very nice stay. Although we did not have breakfast, it is automatically on you bill. So beware and check it. I had to return and have it removed. Drinks at the bar are extraordinarily expensive. One glass white wine 0,1 liter was 9 euro!!! We found the best little place around the corner, symbiosis restaurant, just a walk of 2 minutes.

On arrival it was strange to see no reception desk and felt a little too informal. Location was excellent and staff were helpful. The room and corridors were dull. Having breakfast on the 7th floor with the view was really impressive and the breakfast was good.

The downstairs area was lovely, drinks on arrival was great. The staff were very friendly. Breakfast on the 7th floor with view was great. What let the experience down was the room lacked in ambiance and strange smells would filter through into the room, especially at night. The bed however was comfortable and coffee was great in the room. It's a shame breakfast wasnt included in the price when I booked the hotel. The cost at €17 per person, I thought was expensive, as the choices was a little limited. Location for this hotel is good. I would say it's more 3 star rather than 4 star.