Hotel - Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

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3.5/5 906 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Nearby)
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Massage  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

  • 97 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,906 reviews

Our guest reviews for Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 906 reviews
TripAdvisor review
Business - 17/06/2018
« Good hotel for a business trip in Bordeaux »

Nicely located near the Gironde, good position for visiting the city, nice position also to go to Bordeaux Lac at the Palais des Congrès. via the tram système. Hotel is a good Mercure hotel, good size room..

AccorHotels certified review
Jacqui W. Families - 15/06/2018
« Mrs j w. »

Lovely clean hotel in good position comfortable beds and nice breakfast

TripAdvisor review
Jacqui W Family - 10/06/2018
« Mercure Bordeaux »

Nice and clean central to shops, Tram. Breakfast was good, no complaints and if in Bordeaux i would stay here again. My only complaint would be that the air con isnt great and rooms are quite small but only stayed a night and it was fine.

AccorHotels certified review
Allan V. Friends - 09/06/2018
« Very comfortable and well run hotel in good location. »

Room very comfortable. Breakfast a bit pricey but well presented and convenient way to start day. Parking quite difficult to find and exit when busy in mornings.

AccorHotels certified review
Robert G. Families - 05/06/2018
« Well located, comfortable, clean, modern hotel with pleasant and attentive staff. »

Everything was just fine from beginning to end. Couldn’t have asked for more and good value for money too.

AccorHotels certified review
Anonymous Couples - 05/06/2018
« Very Disappointing »

- Bad staff - No air conditioning the rooms were like saunas I will not be staying here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear AILEEN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Irish Couples - 04/06/2018
« Excellent and convenient location for pre-departure on River Cruise »

Satisfactory rooms, clean, quiet, excellent central location to tour Bordeaux or depart on River Cruise, very nice breakfast buffet, reasonable prices

AccorHotels certified review
Dan K. Couples - 31/05/2018
« Satisfied »

Pleasnt

AccorHotels certified review
Wayne D. Couples - 29/05/2018
« Extremely satisfied »

As expected

AccorHotels certified review
Nancy D. Business - 28/05/2018
« Ms »

Good value room and breakfast However we were bombarded by mosquitoes in our room which prevented sleep

AccorHotels certified review
Philip W. Couples - 16/05/2018
« Well located and comfortable hotel »

This hotel has a good location next to the river and close to the tram to take you quickly into the town or up to the cite du vin. My only reservation would be that there is a shortage of space for clothes and we lived out of our suitcase! No drawers for items and only 6 hangers in a small wardrobe is not enough even for the short stay traveller.

TripAdvisor review
Couples - 15/05/2018
« Great location on the river bank »

The hotel is in a very convenient location in Bordeaux, directly on the river bank. The city centre, Place de la Bourse and the Wine Museum are within walking distance. The underground parking is easily accessible and well lit, parking on the street is also available but more expensive. We were a little disappointed with our room though. No upgrade despite Accor gold card. The wardrobe was filled up with a wall, only to slits of 20 cm on each side to hang our clothes. This might be ok for a one or two night stay, however, we had booked for six nights. There is a tea maker in the room, but tea bags seem to be a luxury. For a couple to have a tea for two it should be possible to get more tea bags surely. We had to ask for an extra tea bag each day. Not our best Mercure experience.

AccorHotels certified review
Anonymous Business - 14/05/2018
« Nice location »

The staff was great but we had Air conditioning issues that could not be resolved. It was very hot in the room. In addition, our shower drain flooded daily and we could not get the issues fixed ... Beds were comfortable and the rooms were clean. Housekeeping never took the dirty coffee cups

AccorHotels certified review
Vince Couples - 07/05/2018
« It was an easy guest registration process »

Very good. The breakfast buffet ran out of items, so that was the only issue. You may have had more guests at breakfast than expecyed.

AccorHotels certified review
Paul M. Couples - 30/04/2018
« Modern Hotel handy for a visit to Bordeaux »

Situated close to the river for pleasant strolling. Room view (5th floor) over roof tops to an old church. Breakfast was great but best part was the view of the city from the 7th floor breakfast room. Comfortable basic room with good shower etc. The hotel has easy access to the tram system so if you tire of strolling you can easily find your bed. Very secure parking in building (not run by hotel).

AccorHotels certified review
Margo V. Couples - 25/04/2018
« Great hotel found last minute »

We checked in a little late because our original hotel was overbooked. I’m so glad we found you. The room was large and comfortable. Only problems were the lack of food options at night and the registration cleck misspelled my name despite looking at my passport and registered me as “Mr.” so my receipt reads “Mr. Margo V.” instead of “Ms. Margo V.”

AccorHotels certified review
M. Business - 16/04/2018
« Good hotel selected for business reason and localization »

Good hotel, clean and room size. Not so great concept of lobby and registration / flow of logistics.

AccorHotels certified review
Ian Couples - 16/04/2018
« Limited facilities »

Hotel staff were friendly and helpful, rooms were clean and functional. We were disappointed to learn that there was no evening dinning available. Prior to arrival I received a couple of information emails from the hotel which were unfortunately presented only in French and as an international visitor this was not helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN HEGINBOTHAM, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Responsable Commerciale

AccorHotels certified review
Alan M. Couples - 14/04/2018
« As anticipated. »

As usual, the hotel was comfortable and the location is great for visiting Bordeaux. The Chartrons area has a good atmosphere and plenty of bars and restaurants. The superior room we booked was fine and the bed comfortable. Nice touches of complimentary drinks in the mini bar as well as the extra space. Breakfast was disappointing this time. It was served in the smaller room and mainly large tables which meant that couples were sharing tables and the quality of the food wasn't as good as previous visits. Not sure I would pay for breakfast next time given the range of cafe's within a couple of minutes. Also the bar closed at 10.00pm which was OK for us as we were served shortly before then but others returned from meals out to be told it was closed. You expect more from this type of hotel in a city like Bordeaux. We will probably continue to use the hotel because of its location and ease of access but will go for room only in future. Pity really because it could be much better.

AccorHotels certified review
Simon Friends - 10/04/2018
« Comfortable hotel with good breakfast »

Was very impressed with the quality of this hotel based on previous stays at Mercure hotels in France. Excellent breakfast (hot and cold). Junior suite room had a single toilet near the entrance with no sink which meant having to walk around to the bathroom to wash hands - not very hygenic. Would prefer non-dispensable cups in the room- is not environmentally friendly. Having a free minibar was a great benefit.

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