Mercure Bordeaux Cité Mondiale Centre Ville Hotel

Service was very good, the staff were very helpful and knowledgeable. Room was clean and had all toiletries that we needed.

breakfast was really ymmy, but room temperature was too high, AC does not produce fresh air, only regular air !

Great location for wandering into centre or along the river. Enjoyed breakfast and the view. All staff helpful and considerate given my lack of French language. Our second visit and would do again.

Air con couldn't lower the temperature enough, so we couldn't sleep all night. Your bedding is synthetic and there were no blankets available to use instead of the quilt. Your pillows were again synthetic and made us perspire. Breakfast was poor and nobody was on duty when we arrived. Reception was not helpful. I expected better and am very dissatisfied with the price and service.

Overall, the I was satisfied with the accommodations. However, it was very frustrating at times to get service as the hotel had very limited resources. Several times, there was only one person working to support the entire hotel.

Very good experience overall! Good welcome and helpful receptionist, excellent breakfast again helpful service! Comfortable room! Will recommend your hotel to any friends!

Centrally situated. Smart rooms which are functional. To improve supply crockery mugs in rooms for tea and coffee. Delicious breakfast fare.

Excellent except for directions and signs to the hotel.

great location, fab rooms, excellent service

Despite a couple of glitches*, our stay was very good. We had a Privilege Room with a Double Bed which was spacious enough to fit an additional single bed in the room for my daughter without making it feel cramped. The room was minimalist, clean and in good working order (ie. temperature control, Nespresso machine, etc). The staff were very friendly and professional. * We paid for early check-in (from 9am). We arrived at 10am but our room was not ready until around noon. We relaxed and waited by the bar, so no big deal. We also paid for late check-out (up to 5pm) but lack of communication between the ACCOR Hotels Reservation system and the computer system on site resulted in us having to rush back to the hotel while we were out sightseeing to pack up our things because the hotel was fully booked and housekeeping needed to prepare for the next guests. It was rather annoying but credit to Simon for handling it professionally. Overall, the hotel provided us with a nice experience. Great location, excellent effort and customer service - Didier at the bar, the ladies at Breakfast service, Simon - and everyone else, down to the housekeeping.

It is ironic that I should be sent a guest satisfaction survey for my "non-stay", as I did cancel my reservation around 5.00 pm on the day of arrival, due to an accident. I notice in the small print that the hotel was entitled to do so and not refund the cost. It seems to be particularly mean that I should also have to pay for the breakfast that I did not have. I became a member of the Accor hotels last year and I had intended to use your hotels in the future (I have a booking for your hotel in Chamonix in July), I will now looked for alternative hotel companies.

Have stayed here many times for work. Alternate my stays with the Majestic. Usually the Mercure is very good but this time the room air conditioning didn't work. It was too late when I got back to my room to bother asking to change, so I opened the window. But that was onto a metal gangway that went past all rooms (i guess a fire escape) - so security not great - also got bitten by mosquitoes (not the hotel's fault, but annoying).

The room was nice and clean. It was quiet at night so I did not have any interruptions. The staff were pleasant and courteous. The breakfast was fabulous every morning.

Pleasant surprise to have a large room. The renovation of the lobby is friendly. The carpets at the corridors are horrible! The dankness is frightening more lights should light as you go along not to see the end of the corridor dark!!!! A sewage smell when entering the room.