Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

TripAdvisor rating 4.0/5 1,065 reviews
Mercure Bordeaux Cité Mondiale Centre Ville Hotel
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Hotel extras

  • Central location, Place des Quinconces and Grand Théâtre 10 min. Cité du Vin 5 min by tram

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage (Nearby)
  • Tennis
  • Beach and water sports
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

18 Parvis des Chartrons
20 quais des Chartrons
33080
bordeaux
france

Tel: +33556017979

Fax: (+33)5/56017900

Contact email

Check-in from 14h00

Check out up to 12h00

  • Navette Aéroport :   JET BUS Gare St Jean - SNCF

  • BY TRAM :   B CAPC Musée d'art comptemporain

  • Tram :   C Paul Doumer

  • By plane

    Biarritz Parme At 180km / 112.5 miles

  • By plane

    Bordeaux Merignac At 15km / 9.38 miles

  • By train

    Saint Jean At 5km / 3.13 miles

GPS :44.849964, -0.571135

Our accommodations

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine

Our restaurants and bars

LE PARVIS

Type of cuisine: Regional

Recently renovated, the hotel's Le Parvis bar restaurant opens at midday Monday through Friday. Wander over to the hotel's terraces or request the private lounge, which can welcome up to 30 people

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 350

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,197 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,065 reviews

Excellent hotel within the Chartrons quarter near Cite du Vin

Customer review rating 4.2/5

Annabel J. Friends - 01/10/2019 AccorHotels review

Nice welcome, excellent clean and comfortable room - we booked the junior suite as wanted two adjoining rooms and the sofabed was very comfortable. Everything spotlessly clean. Breakfast had a great choice and we enjoyed cooking our own crepes with maple syrup ! Staff all very helpful with advice and directions. A short tram ride to Cite du Vin. We shall definitely stay here when we return to Bordeaux, which is a delight, not just for wine lovers.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Claustrophobic and stale

Customer review rating 4.2/5

Jd Couples - 28/09/2019 AccorHotels review

I had imagined that the Bordeaux Mercure would be a cut above the usual Mercures as it was four star hotel and not cheap. I was disappointed to find that outside of the flashy reception area the corridors/carpets were dirty and dull and the decorations tired and chipped (in fact our gloomy corridor was being painted whilst we were there). The room was functional and clean (although it did not look 'fresh') but horribly the windows were all sealed (I would never have booked the room if I had known this). We had to rely on the noisy air conditioning to remove the stale musty smell from the room. There was a view of the backs of old houses (which might have been attractive had the windows been clean) but the windows were covered in a thick film of smeared grime which added to the claustrophobic feeling. Other than that the staff were friendly and helpful. I would not stay at a Mercure again.

Dear JUDITH D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Adjointe de direction

Comfortable bed and room

Customer review rating 4.2/5

Anonymous Couples - 28/09/2019 AccorHotels review

We arrived at around 1200 and were met and greeted by a very accommodating employee who understood that we were tried and just wanted to get to our room. The room was of a good standard and the bed was very comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location to visit other parts of BDX

Customer review rating 4.2/5

William Friends - 24/09/2019 AccorHotels review

Great hotel , clean, efficient, staff helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Short but sweet

Customer review rating 4.2/5

Matthew D. Families - 22/09/2019 AccorHotels review

Had a wonderful stay in beautiful Bordeaux. The hotel was very easy to find and being right next to a tram station made getting around very easy. The hotel was lovely and clean. Staff were very friendly and always on hand. The breakfast was delicious and well worth having to fill you up before you head out to the sights and sounds of Bordeaux. As an added bonus the night we arrived there was a firework display which we viewed from the roof top bar! Overall a magical visit and I can’t wait to stay again!

Dear SITI D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Excellent

Customer review rating 4.2/5

Jb L. Business - 21/09/2019 AccorHotels review

Clean. Polite staff. Good breakfast. Very well situated. Quiet.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Good location, hard to find, poor at mathematics.

Customer review rating 4.2/5

Loam T. Couples - 14/09/2019 AccorHotels review

It was ok, but hard to find on arrival and marred at the end by overcharging which was reversed when I pointed it out, and no apology.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Problem report ignored

Customer review rating 4.2/5

Visitor F. G. Business - 04/09/2019 AccorHotels review

The room was adequate and the hotel is at a good location for my meetings. Unfortunately, the problem with the shower having a clogged drain which was never fixed even after being reported threw a very negative feeling into the whole experience.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Great location - lovely terrace for breakfast

Customer review rating 4.2/5

Keith L. Families - 03/09/2019 AccorHotels review

All was fine. We loved the breakfast and enjoyed an evening drink on the terrace. The rooms were good. Staff were friendly and attentive

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great.

Customer review rating 4.2/5

Eirik O. Couples - 01/09/2019 AccorHotels review

Great room, great service and great location.

Dear EIRIK O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Good hotel in a good location, super breakfast on top floor with views over bordeaux and river.

Customer review rating 4.2/5

Michael S. Couples - 27/08/2019 AccorHotels review

Stayed second time, good hotel and room, love the breakfast on top floor with great views.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Location

Customer review rating 4.2/5

Anonymous Business - 26/08/2019 AccorHotels review

The hotel's location is perfect for exploring Bordeaux. Within walking distance of the main attractions or hop on tram next to hotel/

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location

Customer review rating 4.2/5

S. Friends - 26/08/2019 AccorHotels review

Staff were very friendly and helpful, their English was excellent. Our room was nice and we were moved to a bigger room, perfect. Toiletries good quality and the bed was so comfortable, tea and coffee facilities really handy. The breakfast buffet really was excellent. The location of this hotel and amenities were great.

Dear LISA VICTORIA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction
Customer review rating 4.2/5

Julia J. Families - 25/08/2019 AccorHotels review

Lovely setting by the river with great view from Breakfast room. Very welcoming staff who accommodated us well

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction
Customer review rating 4.2/5

Alan W. Couples - 19/08/2019 AccorHotels review

Comfortable, relaxing and a very good breakfast with a fantastic view

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Good location

Customer review rating 4.2/5

John Couples - 18/08/2019 AccorHotels review

Good locationvwith plenty of restaurants in the area

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

A thoroughly enjoyable stay at the Mercure.

Customer review rating 4.2/5

Anonymous Families - 17/08/2019 AccorHotels review

A modern hotel, well placed to explore the Chartron district & Bordeaux generally. Helpful friendly staff, who spoke excellent English. The 7th floor terrace was delightful , giving views out to the Garonne & across the rooftops of the town. Our room was a good size , again with a view out to the river.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

great location and service

Customer review rating 4.2/5

Simon B. Couples - 14/08/2019 AccorHotels review

all was great

Dear SIMON b., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Very pleasant stay

Customer review rating 4.2/5

Mrs E. Couples - 13/08/2019 AccorHotels review

The hotel is well located in Bordeaux in a quiet area with easy access to the main attractions. Accommodation was very comfortable and breakfast was excellent. Staff were friendly and very helpful although we did have to wait for 20 minutes for a taxi to take us to the airport. I would recommend this hotel.

Dear PAULINE E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Appalling

Customer review rating 4.2/5

Robert B. Families - 12/08/2019 AccorHotels review

ived and greeted by a receptionist who was very unprofessional. Did not explain anything. Despite being a club Accor member and prebooking and prepaying was given a room overlooking internal courtyard instead of river. The room stank of cigarette smoke. Check in time was from 2pm and I was told no other rooms were ready to change mine but miraculously they found one after I started shouting at them. The receptionist never apologised and argued back. Floor 5 was like an obstacle course with all the cleaners equipment everywhere. It was hazardous. They have big problems here cleaning rooms with old rotten room service food dumped in hallways for hours on end. At time writing the room next to mine on 6th floor has 2 plates of rotten food there for 8hours. The rooms are far from perfect with cosmetic damage to walls. The air conditioning is noisy. Apparently hotel has a spa but where! I will never stay here again. Bad choice !p

Dear ROBERT B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hired new roomaids and they need more training to offer a perfect sevice. Concerning the room smell we are sorry that the other client did not respect the non smoking rule. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Adjointe de direction
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