Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

Staff were very friendly and helpful, their English was excellent. Our room was nice and we were moved to a bigger room, perfect. Toiletries good quality and the bed was so comfortable, tea and coffee facilities really handy. The breakfast buffet really was excellent. The location of this hotel and amenities were great.

Lovely setting by the river with great view from Breakfast room. Very welcoming staff who accommodated us well

Comfortable, relaxing and a very good breakfast with a fantastic view

Good locationvwith plenty of restaurants in the area

A modern hotel, well placed to explore the Chartron district & Bordeaux generally. Helpful friendly staff, who spoke excellent English. The 7th floor terrace was delightful , giving views out to the Garonne & across the rooftops of the town. Our room was a good size , again with a view out to the river.

all was great

The hotel is well located in Bordeaux in a quiet area with easy access to the main attractions. Accommodation was very comfortable and breakfast was excellent. Staff were friendly and very helpful although we did have to wait for 20 minutes for a taxi to take us to the airport. I would recommend this hotel.

ived and greeted by a receptionist who was very unprofessional. Did not explain anything. Despite being a club Accor member and prebooking and prepaying was given a room overlooking internal courtyard instead of river. The room stank of cigarette smoke. Check in time was from 2pm and I was told no other rooms were ready to change mine but miraculously they found one after I started shouting at them. The receptionist never apologised and argued back. Floor 5 was like an obstacle course with all the cleaners equipment everywhere. It was hazardous. They have big problems here cleaning rooms with old rotten room service food dumped in hallways for hours on end. At time writing the room next to mine on 6th floor has 2 plates of rotten food there for 8hours. The rooms are far from perfect with cosmetic damage to walls. The air conditioning is noisy. Apparently hotel has a spa but where! I will never stay here again. Bad choice !p

Ok but poor check in experiences even though I had checked in on line.

Great for our 2 nights stay in Bordeaux! Friendly staff and nice atmosphere.

We stayed in the hotel prior to embarking on a river cruise, only a short, easy, walk away along the lovely Quai des Chartrons. The reception staff were very friendly and helpful and our room (a Privilege room) was large and quiet, albeit with no view. There was an adequate range of cold & hot food for breakfast and the views of Bordeaux and the Garonne from the dining room are amazing.

Pleasant place and convenient location to stay for a short visit to Bordeaux. During our stay the weather was extremely hot with daily temperature in the 40+ C and the air condition in the room was most welcoming. Breakfast room is on the top floor with very good view of the surrounding area accompanied by a varied selection for breakfast. We travelled by car so the underground secured car park was most appreciated even for a large SUV (height is 1.94m), our vehicle was able to enter and leave without any problem though extreme caution must be exercised. Hotel reception had offered us a parking ticket for use for the duration of our stay and it was very convenient and cheaper than paying the daily rate.

The rating says four stars, it is more like three stars. Good thing is the location which ideal when visiting Bordeaux. It seems that there are nearly no staff members who are interested to make your stay comfortable. There is many things to improve regarding cleanliness, service, maintenance, breakfast, but most of all the attitude of staff needs to be changed. Team spirit of the staff is totally missing and it effects the service and it makes it embarrassing to follow their work.

1ere experience

Room was very Good, great location but breakfast service was poor.