Hotel - Sofitel Jinan Silver Plaza
Sofitel Hotel Sofitel Hotel

Sofitel Jinan Silver Plaza Hotel

4.5/5 377 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Paying)
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

426 rooms and suites located on 11-46 floor, personalized design, free broadband access; all club rooms equipped with WiFi and broadband, L'Occitane/Hermes amenities and Sofitel “Mybed”. Non smoking floors available.

  • 356 rooms
  • 91 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,670 reviews

Our guest reviews for Sofitel Jinan Silver Plaza

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 377 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Q. C. Y. Couples - 10/11/2018 AccorHotels certified review
« Comfortable, satisfied and happy with the location. »

Friendly front desk. Breakfast had wide range of food which was all very delicious.

Güenther Business - 09/11/2018 AccorHotels certified review
« friendly and helpful staff »

there is one big issue with the hotel heating system...... its very noise!!!

Anonymous Friends - 06/11/2018 AccorHotels certified review
« Good »

The location, facilities are good, but staff are not too helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing Sofitel Jinan Silver Plaza. Sorry for not reaching your expectation during your stay. Could you please tell us the problem you experienced at your convenient time? We will try harder to improve and provide better services to our guests in future. Thanks again for staying with us. Wish to see you again in hotel. Sincerely Hotel Management Team

G. Business - 03/11/2018 AccorHotels certified review
« Very good service, but very old infrastructure »

The staff was really amazing, I enjoyed it a lot, however the infrastructure was very old and I felt like it was a bit too poor for a sofitel, I expected better

Anonymous Business - 29/10/2018 AccorHotels certified review

Everything was excellent. My only complaint is that it takes too long to check in and check out. this Process needs to be shortened

R. Business - 12/10/2018 AccorHotels certified review
« Modern art »

Good service and clean room. Nice view

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Thanks for choosing Sofitel Jinan Plaza. Appreciate for your time to fill in this survey, but we found out your stay was not 100% satisfied in our hotel. We are so sorry for this. Would you like to provide more details when you have time? It will help us to improve our services in future. Thank you again for staying with us. We would like to see you again in hotel, and show the improvement we make to increase guest satisfaction. Sincerely, Hotel Management

Ulrich M. Couples - 03/10/2018 AccorHotels certified review
« always best choice »

nice atmosphere, excellent installation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ulrich M., Thank you for choosing Sofitel Jinan Silver Plaza. Sofitel Jinan has been in Jinan market for serving our guests, and wants to bring the magnifique staying experience in hotel. Hotel is located in city center, within a walking distance to a lot of scenery. It is very convenient to travelling and business guests. We wish you had a nice stay and beautiful trip in Jinan this time. Appreciate for your comments again, and wish to see you in hotel again. Best regards. Hotel Management Team

Wen S. Business - 30/09/2018 AccorHotels certified review
« nice stay »

i enjoyed my stay as always and expect to always use Jinan Sofitel for my biz trip

张. Couples - 26/09/2018 AccorHotels certified review
« it was unforgettable and great »

during our stay, my girlfriend had her birthday and Sofitel sent us a birthday cake which was definitely kind and we loved that so much.

Chris J. Business - 26/09/2018 AccorHotels certified review
« Very good »

Good

L M. Business - 25/09/2018 AccorHotels certified review
« Best in Jinan but could be better »

The staff is your best asset. They are simply incredible. If you are looking for the best customer service in the world it is right here. However, some things can and should be improved for such a highly rated hotel. My company books 5 to 6 rooms every year for 7 weeks. This is 294 nights. That is a big commitment. Yet because our company contracts with a travel agent to do the booking and they use Expedia, we are denied ANY benefits. We are told we need to book directly through Sofitel for any benefits to accrue (Accor). I find this adherence to general Sofitel rules without interpretation or exception very lackluster. Because we have booked this same amount of rooms for over five years now our company certainly rates free upgrades to club floor access regardless of through whom we book. It's ridiculous. I do not drink and I am a gluten free vegan. I only want to use the club room to combat my lonliness and boredom not for any of the food and drink. Which brings me to my next point. It would be very welcome if the manager could be notified by staff when a percentage of the hotel is foreign and act accordingly with social drinks invites so we can meet and mingle. This is done only at Christmas but could be great at other times of the year as well. My third recommendation is to control the smoking. It is absolutely NOT controlled. Smoking happens everywhere. I had to leave the Chinese restaurant on the 20th floor before I was served due to smoking. I had my meal delivered to my room instead (did I mention I was missing social opportunities?). There is smoking in the elevators, the restaurant, on nonsmoking floors, in the lobby corridors. Everywhere. At this point, although I love your staff, I do not want to go back simply because I can not access the club floor and get depressed after 4 weeks of not talking to anyone else and the smoking.

Mjb Couples - 24/09/2018 AccorHotels certified review
« Another comfortable stay, but attention to small details required »

We always have a pleasant experience staying at the Sofitel Jinan Silver Plaza. Reservations staff reply to email queries promptly. Upon arrival, I was pleased to see that my room card was pre-prepared, so check-in was pretty fast - I've found the preparation of loyalty member key cards a bit of a rarity at AccorHotels in mainland China. We were staying for two consecutive bookings (1 night followed by 3 nights). It was confirmed that we had received a one-level room upgrade from a Luxury Room to a Junior Suite, and that we would not need to change rooms between the bookings. However, the room cards I was given stopped working after one night (attention to details!). I was also only given one welcome drink voucher, despite there being two registered guests in the room. This is not an isolated incident, and when we stay at this hotel we regularly only receive a single drink voucher when staying with two people - despite the Accor website stating "Enjoy a complimentary welcome drink. Available for you and registered guests staying in your room (except in France)". The welcome amentity (a token fruit plate of 4 pieces of fruit) was in the room when we arrived. Early check-in and late check-out were not required for this stay, but in previous stays the hotel has been very accommodating in this regard. The room (3718) was clean, as always, though the toilet had a bit of a smell. In previous stays, I have always emailed the hotel to ask for a lighter blanket to be placed in the room, as we find the standard quilt too hot at night. In a previous review, the staff member who replied to my review stated that this request had been added to my profile, and I need not email the hotel every time to request a lighter blanket. Of course, there was no such blanket placed in the room for our arrival (attention to details!). The Housekeeping staff we interacted with were absolutely lovely and provided us with extra tea bags and water, as we were spending most of our time in the hotel room working. For room service, we ordered the gnocchi and the proscuitto pizza. The pizza was almost cold by the time it arrived. I appreciate that getting food from the 2nd floor to the 37th floor and keeping it hot is in itself a logistical issue, however it's just unfortunate, especially since the gnocchi was still quite warm when it arrived. Perhaps the pizza had been prepared before the gnocchi had. The gnocchi was very nice. I felt that the pricing for room service was acceptable. I am always happy to return to the Sofitel Jinan Silver Plaza. I hope that the small issues requiring extra attention to detail can receive some attention to ensure guests have a perfect stay.

Leng-lan ,. Business - 14/09/2018 AccorHotels certified review
« 早餐可以喝到有溫度的冰全脂鮮奶...有太感激了。 »

早餐時找不到冰的全脂鮮奶,遍尋不到.問了餐廳領導後,表示沒有冰的鮮奶。但是馬上為我提供需求。而且餐廳領導記住我..隔天一上樓用餐就給我鮮奶,不用我再尋找。太感激了。I couldn't find ice full-fat fresh milk at breakfast. I couldn't find it. After asking the restaurant leader, I said there was no ice milk. But immediately provide me with the demand. And the restaurant leader remembers me. And than give me fresh milk when I go upstairs the next day, I don't have to look for it again. Too grateful.

Amos S. Business - 06/09/2018 AccorHotels certified review
« Extraordinary hospitality »

The hotel provides his guests with beautiful rooms, (air-condition needs better maintenance). The view from the roof restaurant is magnification., but above all the hospitality of the staff is outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing Sofitel Jinan Silver Plaza. We are so glad you had a nice stay in hotel, and gave your recognition to our staff. At the same time, we also feel sorry for the A/C issue. The related department will be informed to provide more frequent maintenance to the sytem. Thanks again for taking time to fill the survey for us. And wish to see you in hotel next time. Best regards. Hotel Management

Paul R. B. Business - 02/09/2018 AccorHotels certified review

The staying with hotel was very good and pleasurable thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul Robert b., Thank you for choosing Sofitel Jinan Silver Plaza. Sofitel Jinan has been in Jinan market for serving our guests, and wants to bring the magnifique staying experience in hotel. Hotel is located in city center, within a walking distance to a lot of scenery. It is very convenient to travelling and business guests. We wish you had a nice stay and beautiful trip in Jinan this time. Appreciate for your comments again, and wish to see you in hotel again. Best regards. Hotel Management Team

Peter O. Business - 17/08/2018 AccorHotels certified review
« good location, friendly staff, large rooms and good restaurant »

as always very nice

Anonymous Families - 11/08/2018 AccorHotels certified review
« Amazing Stay in Sofitel Jinan »

It's a nice and warm hotel which leave me a deep impression on following parts: First of all is the excllent dessert in the limousine from train station to hotel . Also it's quite good exceprience on Check in and all the room amenities including welcome card and welcome letter which linked local culture and French elegancy. Finally it should be the fantastic food in the Chinese restaurant because of the personalized shredded carrot and other local cuisine.

Stephen Solo - 07/08/2018 AccorHotels certified review
« Attention to detail by the staff left a strong impression »

From the moment of arrival until departure I felt that the staff in this hotel took great ownership of their job role and did everything they could to be helpful, friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for staying in Sofitel Jinan Silver Plaza! We appreciate for your kindly recognition on our staff’s service. It’s also an honor for us to show French luxury services to our guests. Your comments will be shared within our team. We will continually provide professional and warm services to all our guests. Wish everything goes well for you, and welcome to Sofitel again. Sincerely Hotel Management Team

Aria Business - 02/08/2018 AccorHotels certified review
« comfortable stay, especially the fruit in the room »

nice location, close to the Heihu spring river

Arch Business - 31/07/2018 AccorHotels certified review
« Really great »

Everything is great service, room,location

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