Hotel - ibis Brussels Expo Atomium
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Brussels Expo Atomium Hotel

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3.5/5 315 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

  • 81 rooms
  • 42 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 5 family rooms
    • Emergency exit map
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,096 reviews

Our guest reviews for ibis Brussels Expo Atomium

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 315 reviews
AccorHotels certified review
Petru M. C. Families - 11/04/2018
« Satisfied »

Thank you.

AccorHotels certified review
Sam Couples - 10/04/2018
« My stay in five key words! »

Nice, Clean, good bed, ideal location (Brussels Expo, Paleis 12, Atomium etc...) and verry helpful staff. Little tip: bring earplugs like we always do (verry noizy neighborhood)

AccorHotels certified review
Andrew Z. Friends - 18/03/2018
« Handy for the Atomium »

Fine really, it took as long as it should.

AccorHotels certified review
Elise Business - 10/02/2018
« Nice stay. »

Nice location close to the Expo. Simple restaurant option. Good breakfast and friendly staff.

AccorHotels certified review
M G. Business - 19/01/2018
« Very positive »

The Hotel is near the Expo so it is very convenient. Normally I would prefer a Pullmann or Sofitel, but the staff is excellent. The breakfast is fine and the beds are actually very comfortable to sleep in.

AccorHotels certified review
Mr L. O. Friends - 06/01/2018
« Mr L O. »

Satisfaction

AccorHotels certified review
Chris D. Business - 02/01/2018
« Efficient »

A quite night, a rel professional staff and a delicious breakfast.

AccorHotels certified review
Luc M. Couples - 13/12/2017
« first time but not last time - excellent all over !!!!!!!!!!!!!!!!! »

excellent , service , cleanliness , helpful staff , polite people in one word you are good in yr job....

AccorHotels certified review
Th Business - 02/12/2017
« Horrid »

This is quite literally the worst Ibis I have ever stayed in. It is crying out for refurbishment, particularly in the dingy corridors and poorly maintained rooms. One particular issue is noise. I was in three rooms and still didn't find one that had a quiet aircon unit. They are quite literally deafening with an accompaniment of bubbling water coming from the ceiling. I could barely hear the tv. Indeed in the first room not only did the internal aircon make a racket but externally there was an aircon building producing a constant hum while it heats the rest of the hotel. As it was a very cold night and the only source of heating is the aircon it made the whole hotel extremely noisy. However, to add insult to injury even though my aircon was set at 30 degrees it could barely warm the room. Add to this Windows that don't close properly so let both noise and draft in, blinds that cannot be closed or are stuck in a particular position, curtain shades that have long metal piece that are supposed to keep thei shape of the shade either missing so the shade crumples or poking out the curtain meaning it scrapes the window ledge. For the price being charged for this hotel these standards just aren't good enough. The rates would indicate that there is major profitability available yet no apparent investment. Needless to say I will not be returning until I hear the place has had a refurbishment to the kind of level of modern Ibis hotels. What I can say positively is that the staff in the hotel were helpful, but even they struggled with solutions given the state of the hotel. When I think about it my issues were never actually satisfied in 15 minutes so I should have been offered a refund based on the Ibis guarantee. Needless to say however that was not offered. So much for the guarantee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS H., Thank you for taking the time to tell us about your experience at the ibis Brussels Expo Atomium. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Vanwingene General manager

AccorHotels certified review
Norman Business - 28/11/2017
« Great place »

Great location, amazing friendly staff Great place to stay

AccorHotels certified review
Darrel Business - 25/11/2017
« Good for Convention Access »

I was in Brussels for a Convention. The hotel was conveniently located near the Expo which was helpful. The hotel was a little tired as far as the upkeep of the hotel. Fresh paint, worn carpet etc. Also, we checked with some hotels near the Royal Place that were much nicer and cheaper. I think if you have a convention and need to haul gear around, then IBIS is a decent choice. But if I were returning to Brussels without a convention, I'd look somewhere else as there are better choices of nicer hotels. If IBIS Expo freshened up the inside decor, this would be a better choice. All that said, I'd give this hotel a 7. It gets the job done.

AccorHotels certified review
Mitch Business - 23/11/2017
« The hotel is overpriced for a hotel with basic facilities. »

It was disappointing on arrival to find that the room allocated to me smelled heavily of cigarette smoke. When I raised it with reception they gave me a bottle of room freshener to freshen up the smell of the room! The menu for evening dining is very limited and basic. The breakfast offered however was very good and represented very good value. The price charged is what you would expect to pay for a 4 star hotel with better facilities not a budget style hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the ibis Brussels Expo Atomium. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Vanwingene General manager

AccorHotels certified review
Mc Business - 20/11/2017
« Pleasant stay »

Friendly and welcoming staff who are ready to assist customers as much as possible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the ibis Brussels Expo Atomium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Vanwingene General manager

AccorHotels certified review
Frances Business - 01/11/2017
« Pleasant for a business trip »

The hotel was pleasant, the bed was comfy and the shower was excellent. The on-site restaurant had a small choice of dinner options, but was available 24hrs. The breakfast was nice, but overpriced at €15 I thought, although this might be because there was no alternative breakfast places within walking distance.

AccorHotels certified review
Tracey L. F. Couples - 25/10/2017
« No particularly good. »

The room was very smelly when we opened the door and the air conditioning was not working properly and was making an awful loud buzzing noise. As a consequence we had to have the window open which meant that we did not get a goods nights sleep to the noise of the traffic. The staff were nice though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss L., Thank you for taking the time to tell us about your experience at the ibis Brussels Expo Atomium. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Vanwingene General manager

AccorHotels certified review
Liliana D. Business - 23/10/2017
« Not a very nice place »

The staff in the bar werew rude. The food was bad. The room was small and shabby. The stay was expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss D., Thank you for taking the time to tell us about your experience at the ibis Brussels Expo Atomium. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Vanwingene General manager

AccorHotels certified review
Leroy Business - 20/10/2017
« Smooth »

It was smooth.No problem. Personnel was very kind. Room was a bit old and floor need to be refurnished haha but other than that, it was great.

Our hotel has responded to the review
Our hotel has responded to the review

Geachte Heer Goethals, Wij stellen uw opmerkingen over uw verblijf in ibis Brussels Expo Atomium erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Stephan Vanwingene General manager

AccorHotels certified review
B.… Business - 25/08/2017
« Convenient, friendly people, room for improvement in terms of premises condition and breakfast »

The hotel is convenient, people are very friendly and service oriented but the premises needs some renovation and the breakfast could be a bit better

AccorHotels certified review
Pete Couples - 19/08/2017
« Friendly welcome and helpful staff »

Arrived late at the hotel but staff were still very helpful and friendly and we were still able to have a drink in the bar. Reception area and restaurant were very pleasant. Upstairs and room could do with some redecoration though. Breakfast was fine. No problems. Would recommend the hotel for the price.

AccorHotels certified review
K. Families - 14/08/2017
« Not flexible »

As we were preparing for a wedding, we had booked 5 rooms and we unfortunately didn't have time to read mails that were sent to us concerning what needed to be done before going into these rooms. When we arrived at the hotel, a receptionist told us that the room needed to be first paid before anyone could enter. There were two elder people that were tired from their travelling but the receptionist didn't care and yet a deposit was already paid but she didn't do anything to help while the person that was supposed to pay was on his way. We have travelled to different countries and we have never experienced such a poor customer service. It's really disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bishogo K., Thank you for taking the time to tell us about your experience at the ibis Brussels Expo Atomium. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Vanwingene General manager

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