Hotel - Mercure London Bridge
Mercure Hotel Mercure Hotel

Mercure London Bridge

4.0/5 2,312 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
    • Swedish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 144 bedrooms offer guests a range of accommodation options including classic rooms, privilege rooms, suites, interconnecting rooms and five accessible rooms.All bedrooms are non-smoking and have WiFi access, 24-hour room service, hair dryer, safe, ironing facilities, flatscreen TV with international channels, complimentary toiletries, and tea and coffee making facilities.

  • 144 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,761 reviews

Our guest reviews for Mercure London Bridge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,312 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 11/01/2019 AccorHotels certified review
« Positive »

It was a positive experience but a few things would have made it even better

Mr C. Families - 11/01/2019 AccorHotels certified review
« super »

great customer service great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Goindsamy C., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

Kevin F. Business - 11/01/2019 AccorHotels certified review
« Breakfast was poor »

When I went down to breakfast I found that the buffet food was at best luke warm, Beans, Sausages, Scrambled Eggs were all almost cold. The Hash browns were overdone and inedible. The toaster popped up before the toast was done and would not reset. The coffee was the only thing that was hot enough to consume fully.

Gail L. Business - 11/01/2019 AccorHotels certified review
« satisfied my requirements »

Staff where pleasant and attentive, Room was clean although space around the bed was cramped to move about, especially between the end of the bed and the desk.

Anonymous Families - 10/01/2019 AccorHotels certified review
« Close to transport. Staff not heloful »

Reception- where us it. Worst reception area. Staff unable to speak english. Housekeeping in particular. Left room open, took room keys. Cane back after day out. Room completely ipen. Lucky nothing was missing..Broken toilet in room. Complained and was fixed. No concierge. Noone could tell us how to get buses or oyzter cards or hiw to get anywhere.

Stepf Solo - 10/01/2019 AccorHotels certified review
« All is good. »

Has the basic necessities deemed for a hotel. Did not like the 5 pound charge for ordering room service. Good stay.

Claire K. Families - 10/01/2019 AccorHotels certified review
« Perfect for our short stay with my 16y old »

Good quiet location. Comfortable and clean rooms. Modern decor. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Claire K., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

Db Families - 09/01/2019 AccorHotels certified review
« A satisfactory visit »

A comfortable room with satisfactory facilities. A good breakfast with good service during a very busy period with the occasional wait for a table. Polite and helpful staff. Satisfactory location for our purposes.

Nancy Friends - 09/01/2019 AccorHotels certified review
« Great stay. »

Pleasant with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Nancy S., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

Oliver N. Couples - 08/01/2019 AccorHotels certified review
« Perfect »

Very beautiful hotel, with friendly welcoming staff who were attentive with a smile on their face. Beautiful clean room with cosy bed and all amenities that we could wish for. Wish we had a room with a bath tub however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Oliver N., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

Derek S. Couples - 08/01/2019 AccorHotels certified review
« perfect stay »

We arrived at 1330hrs and were able to check in early. Staff were very friendly and the bar did great cocktails. We ordered room service once and it came very within 10 mins. The meal was hot and tastey. Breakfast in Marco,s was a lovely experience. The quick check out was handy and no fuss. all in all a great stay. Will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Derek S., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

R. Families - 08/01/2019 AccorHotels certified review
« Brilliant stay »

Friendly staff and loved the informal feel of the bar and reception area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Griffin R., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

Qiu Friends - 07/01/2019 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Yang Y., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

Miles B. Families - 07/01/2019 AccorHotels certified review
« Great location, average service mostly. »

The location and the room were great but unfortunately the standard of service was below average. I do not feel the method having front office staff on laptops works. It does not feel welcoming and it is not very clear they work there. In all honesty the majority of front office staff did not appear to want to help, including what was possibly the front office manager (assuming that was her role?). We had to request extra towels as there was only towels for 3 guests, we ran out of toilet roll and had to phone reception to get another roll, there was no milk for tea and also coffee pods for the Nespresso. The cost of Breakfast was excellent value and the food was great however, we felt the staff could really use some additional training. However, there were 2 standout members of staff who we were going to write to Mercure about and compliment. These were Tamzim in the restaurant and France on reception. Tamzim was on breakfast shift on our first day and was great, unfortunately we did not have her on the other days. She genuinely wanted to help and made us feel really welcome. I would have to say that being a trainee she was in fact a great deal better than the other staff (one of whom asked why we actually had to order off the cook to order menu and why the buffet wasn't good enough- she then proceeded to get our order wrong still). France did a great job rectifying our towel/milk and coffee issue. Despite being busy she went straight up to our room with the missing items and left it very neatly in our room. We would stay in the Mercure London Bridge again due to the location and cleanliness but I believe this hotel could definitely make some improvements. It is not one of the better Mercure hotels we have stayed.

Carly Couples - 07/01/2019 AccorHotels certified review
« Very nice hotel, friendly staff and good location »

Very comfortable, staff were attentive and there was everything we needed for a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Carly P., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Marco Almeida Guest Services Manager Mercure London Bridge

Anonymous Business - 07/01/2019 AccorHotels certified review
« A good experience overall »

The experience was a good one overall and I enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jason W., Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d193644-Mercure_London_Bridge-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bridge in the near future. Kind regards, Marco Almeida Guest Services Manager Mercure London Bridge

Ricky W. Families - 07/01/2019 AccorHotels certified review
« Pleasant break staff, were very friendly and welcoming »

Overall the stay was very good, unfortunately on my second night there were no towels left in my room and when I asked for some late in the day I was told there were only 2 small towels available due to a cancelled delivery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ricky w., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the towels issues I will follow up with our Head Housekeeping to see what has happened as even if the delivery was cancel we should have a stock as backup. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Almeida Guest Services Manager Mercure London Bridge

Frank C. Couples - 07/01/2019 AccorHotels certified review
« Great stay at a central location in London »

All was good. Staff was efficient and pleasant. A couple of small things - we had dinner at Marco's on our first night, and I paid in cash. One of the notes I used was a £5 note from Royal Bank of Scotland (I didn't consciously intend to present this, it was in my wallet since a recent trip to Scotland). The note wasn't acceptable to the staff, despite Scotland being in the UK, and the bank was using the "Royal" title. A bit strange. The second thing is that our tea on Saturday morning was not very hot. But overall, a very pleasant stay.

Christopher Families - 07/01/2019 AccorHotels certified review
« Happy with the hotel, its location but could improve in food and beverage »

The hotel has a great location and I liked the design, however I thought the food and beverage offering in dinner and the service was a little lacking and not what I was expecting when promoting Marco Pierre White.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Christopher R., Thank you for taking the time to tell us about your experience at the Mercure London Bridge. I am sorry that your experience at our restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will forward your review to our Food and Beverage Manager to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Almeida Guest Services Manager Mercure London Bridge

Anonymous Couples - 06/01/2019 AccorHotels certified review
« Room was great; service not so great. »

Amenities in the room -- such as usb ports, bathroom mirrors, lighting were great. The room was comfortable and well appointed. Breakfast was excellent, but evening meal was disappointing. The bar was also disappointing -- inexperienced and less than welcoming bar tenders. Also, we had a very hard time getting our room cleaned. It was cleaned once during our 4 night stay. We could not communicate to the housekeeping staff when the room would be ready for cleaning.

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