Mercure Annecy Centre Hotel 4 stars

TripAdvisor rating 4.0/5 666 reviews
Mercure Annecy Centre Hotel
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Room 1

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Hotel extras

  • Ideal location in the heart of the town

  • A 2-minute walk from the SNCF train station and 5 minutes from the lake

  • Numerous restaurants nearby

  • A welcoming and friendly team

  • Ideal location in the heart of the town

Services in the hotel and nearby

Check-in from 12h30

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
Leisure and activities
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Annecy Centre Hotel

26 Rue Vaugelas
74000
annecy
france

Tel: +33450455980

Fax: (+33)4/50452199

Contact email

Check-in from 12h30

Check out up to 12h00

  • By plane

    ANNECY MEYTHE At 8km / 5 miles

  • By plane

    GENEVA COINTRIN At 43km / 26.88 miles

  • By plane

    LYON ST EXUPERY At 133km / 83.13 miles

  • By car

    Annecy Nord At 6km / 3.75 miles

  • By car

    Annecy Sud At 5km / 3.13 miles

  • By train

    ANNECY At 0.3km / 0.19 miles

GPS :45.90138, 6.123944

Our accommodations

Relax in our comfortable, air-conditioned rooms and enjoy the peaceful surroundings.

Classic Attic Room with 1 double bed

  • Max. number of persons: x1
  • Area: From 12
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with 1 double bed or twin beds

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 double bed or twin beds

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: x4
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our guest reviews for
Mercure Annecy Centre Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.2/5

1,538 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

666 reviews

Comfortable

Customer review rating 4.2/5

Paul -. U. Families - 13/05/2019 AccorHotels certified review

Staff were extremely pleasant and helpful. Room OK

Aging hotel with small room

TripAdvisor rating 4.0/5

Voyage07022406990 Couples - 09/05/2019 TripAdvisor review

Our room was old fashioned and looked like it had not been refurbished for many years. The toilet was separate from the bathroom and so small it was almost I possible to sit down. However the breakfast room had been refurbished and was a pleasant environment. The staff were helpful.

Small, basic and dated

TripAdvisor rating 4.0/5

MitzaB Couples - 08/05/2019 TripAdvisor review

Hotel is in a great location and is clean but that's about it. Room was very small with an old office-like suspended ceiling and glossy stucco walls. The mattress was very old and lumpy and the air conditioning didn't do anything. The hotel only has a few rooms and no space in the lobby and no bar. It was apparently under refurbishment but we have not seen any work being done while we were there. Expensive for what it is and well below the standard I've come to expect of Mercure.

Wonderful place, horrible internet

Customer review rating 4.2/5

Andrew K. Business - 01/05/2019 AccorHotels certified review

The location of the hotel is fantastic, and the staff is exceptional. My long stay there was marked by the feeling I was “coming home” by the team every time I left. The room was an eccentric configuration, but was fine for the stay. For a long stay, it would have been nice to have a view, I was seeing a courtyard which was rather run down, but that’s not a big thing. The internet was ridiculously bad. I mean it was so bad it created problems for my work. I noticed they had premium service (which was not free as a gold member) but the cost was super high for my long stay. They were able to flexibly manage my colleague coming as well, having to leave a day early, and many other things. Overall, this was a good experience for me. The view and the internet were the two biggest issues.

Great location and friendly staff

Customer review rating 4.2/5

Ersela Couples - 30/04/2019 AccorHotels certified review

We enjoyed our overnight stay at your hotel. The only negative, the bed was not comfortable. Room was noce and clean.

A nice little hotel in a great location.

Customer review rating 4.2/5

A L. Families - 28/04/2019 AccorHotels certified review

The location of the hotel was great for us. We loved the design and decor of the little restaurant. I just feel we could have been given a better room! We only saw a few other couples and got the impression the hotel wasn't full but although our room was ok it was a back of the building room with a view of a wall and I feel we could have been given a better room?? The staff on reception were very pleasant.

Welcomed

Customer review rating 4.2/5

Anonymous Business - 20/04/2019 AccorHotels certified review

Very welcoming staff

great hospitality

Customer review rating 4.2/5

Patryk Couples - 08/04/2019 AccorHotels certified review

What an amazing hospitality experience. I know there are a lot of mediocre reviews for this hotel on TripAdvisor but I do believe the haters should keep in mind the price level when writing reviews. We stayed in a privilege room with breakfast at 130 Euro per night. The room was large and very clean – the décor was definitely retro but …. the bed was super comfortable, there were memory foam pillows similar to Tempur pillows, the bedding is clean and crisp. There is a lovely balcony which is very useful on a nice afternoon, when chilling before dinner. There is an entrance hall within the room which leads to the bedroom, a shower room and a separate toilet – which is possibly the best imaginable arrangement when travelling as a couple. The shower is huge with great water pressure, the toiletries include everything one might need for an overnight stay. The bathroom and the toilet are both super clean. There are fluffy robes and slippers supplied. There is a Nespresso machine, a kettle, lots of tea and coffee in the room. In privilege room the non-alcoholic beverages in the mini bar are included. The breakfast room is small – but the breakfast is very satisfactory, with coffee made to order. Seriously, at 130 Euros a night that must be one the best overnight stays I have ever had. We travel for weekends across Europe two or three times a month and always stay in 4 or 5 star hotels – they almost always disappoint and on a rare occasion you find a hotel that exceeds expectations – this was certainly one of those hotels. On the top of everything the staff at the hotel are some of the friendliest people ever. All in all, thank you Mercure Annecy for making our weekend in beautiful Annecy that extra special. Parking next to the hotel is hell – crowded and tight but there is no perfect place I suppose.

The hotel experience was great!

Customer review rating 4.2/5

Victor D. Families - 16/03/2019 AccorHotels certified review

Upon arrival the staff was courteous and helpful. We checked in early on line and the room was ready upon our arrival. The rooms were clean and very comfortable. We opted for the breakfast in the morning and the young lady in the restaurant was very friendly. We would definitely stay at this hotel again should the opportunity ever arise to visit again.

annecy en hiver

Customer review rating 4.2/5

Pierre E. Business - 10/03/2019 AccorHotels certified review

Annecy en hiver, un week end, bref au calme

Monsieur E., Nous vous remercions pour vos commentaires suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, pour un séjour plus estival. Pourquoi pas pour la fête du Lac, qui aura lieu le Samedi 3 Août 2019. Cordialement, Amandine M (Réception) pour Madame SABATIER (Directrice de l'Hôtel Mercure Annecy Centre)

Great experience

Customer review rating 4.2/5

Guilherme R. Friends - 04/02/2019 AccorHotels certified review

Very polite and friendly staff. Room clean. very good breakfast

Nice hotel in Annecy city centre

Customer review rating 4.2/5

Deborah Families - 07/01/2019 AccorHotels certified review

Very nice hotel with nice employees. Very nice welcoming and extremely good support during breakfast. Rooms are nicely decorated and clean. The buffet proposed for Breakfast is quite varied and tastes good. Maybe price is a little too high for what is proposed at breakfast.

Great service from staff

Customer review rating 4.2/5

Karen Business - 14/12/2018 AccorHotels certified review

Everyone at the hotel was so helpful, so friendly, and always available. It was a wonderful experience staying at your hotel because the staff made sure that I (and the other colleagues of mine who were also staying there) were very well attended to. I am really thankful for the hospitality.

Calm

Customer review rating 4.2/5

Anonymous Business - 05/12/2018 AccorHotels certified review

Calm and tranquil

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabelle SABATIER Manager

An hotel with a welcome

Customer review rating 4.2/5

H. Couples - 17/11/2018 AccorHotels certified review

Extremely comfortable

Dear RODERICK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabelle SABATIER Manager

Good location but disappointed with the Dark interior of the Hotel

Customer review rating 4.2/5

Mr G. H. Couples - 13/10/2018 AccorHotels certified review

Usually stay at The Ibis central but unable to get accommodation. Compared to this Hotel ,although the location was good we found our room to be quite dark. Perhaps white instead of cream walls may have been better.

Customer review rating 4.2/5

Anonymous Friends - 08/10/2018 AccorHotels certified review

The young girls at the front desk were extremely helpful and friendly and knowledgeable

Difficulty with accessing the garage.

Customer review rating 4.2/5

Sheila B. Couples - 29/09/2018 AccorHotels certified review

Annecy is a charming town and we enjoyed walking in the old part. However, had we known about the distance of the garage from the hotel we would have booked to stay in the Ibis. Apart from that the hotel was comfortable and the staff were helpful.

Dear BRIAN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick BOYER

Good location, very clean.

Customer review rating 4.2/5

Rachael Couples - 27/09/2018 AccorHotels certified review

We booked for early check-in from 9am, but when we arrived at 1030am we were told the room wasn’t ready. We were told to come back later and it would available. This was very disappointing because we had already paid extra money for early check in. The room was small, but very clean and quite. The hotel is in a good spot, very close to old town and the train station. Staff were friendly and professional. I would recommend to stay here to friends and family, but I wouldn’t recommend paying the extra money for early check-in.

Dear RACHAEL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. Just to let you know we didn't charge you for the early check in . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Annick BOYER

Our room and facilities in the room were excellent

Customer review rating 4.2/5

Cliff C. Couples - 20/09/2018 AccorHotels certified review

We enjoyed our stay and especially our room. The reception and support area was quite small which did not make it suitable to relax in. The breakfast was very good and as expected. The lack of parking is an issue if a passenger has difficulty in walking.

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