Hotel - Mercure Annecy Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Annecy Centre Hotel

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4.0/5 577 reviews
All hotels in Annecy
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h30
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Other sports activities  (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Relax in our comfortable, air-conditioned rooms and enjoy the peaceful surroundings.

  • 39 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.1/5 AccorHotels Rating Based on 1,073 reviews

Our guest reviews for Mercure Annecy Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 577 reviews
AccorHotels certified review
C. Business - 19/02/2018
« it is ok but can be better »

everything is fine, Wi-Fi is unstable and slow, breakfast is not very good but in acceptable range, what I could not accept is you are using paper cup instead of glass or cup.

AccorHotels certified review
David W. Couples - 14/01/2018
« Convient forAnncey »

Staff very helpful, breakfast ok, rooms a little tired

AccorHotels certified review
Anonymous Couples - 06/01/2018
« Mr S. »

Very satisfied staff was excellent

AccorHotels certified review
G. Couples - 04/12/2017

Disapointed for a 4*hotel. No lift, poor welcoming, staff very heterogeneous. But good location and a rather clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATHILDE G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick BOYER

AccorHotels certified review
Thian Friends - 06/10/2017
« Would have been an extremely satisfied rating except for airconditioning in heating mode only and it was hot in late September. »

Good size room. Friendly staff. Close to hbf. Nice walk to old town and lake. Aircon was in heating mode only so we needed to have the window open. We got a bit of noise from the street below.

AccorHotels certified review
Gill Couples - 05/10/2017
« Gill »

This is such a lovely place to stay. The staff were so friendly and helpful and our room was great. Thank you.

AccorHotels certified review
Anonymous Business - 04/10/2017

A very well located hotel, and very friendly staff, with a good breakfast offer. The room was somewhat warm in temperature.

AccorHotels certified review
Warren N. Couples - 04/10/2017
« Our Week in beautiful Annecy . »

We enjoyed our stay at the Mercure Annecy Centre . We had a good quiet room . Everything worked well . Bed was comfortable . Staff were lovely. Annecy was such a pretty place . Hotel is situated very well . Within walking distance of the Train Station and yet right in the middle of Town.. Only complaint we had was the air conditioning did not cool the room very effectively we opened the window to allow cool air in ,Thankfully it was a quiet room .

AccorHotels certified review
Anonymous Families - 28/09/2017

Room was clean and tidy, bathroom was fine. The room was very hot and the controller did not cool the room down much, so we needed the window open.

AccorHotels certified review
Anonymous Solo - 26/09/2017
« Disappointed »

I had the option when I made my reservation to book a standard room or an attic room. I purposely booked the standard room because I did not want to be in the attic of the property . My room was in attic. I would like a partial refund for my stay.

AccorHotels certified review
Anonymous Couples - 24/09/2017
« Value for money »

Excellent, breakfast room too small. The hotel is well situated and clean. Amenities were not replaced over Three days. Towels very thin would have had more uses if thicker. Your night receptionist was very helpful. I have stayed in this hotel and would again. Although we were two we only had one dressing gown and slippers.

AccorHotels certified review
Steve Couples - 08/09/2017
« Nice hotel excellently located in centre of Annecy »

Very good stay at the hotel. It is small but that is understandable bearing in mind the location. Car parking deal is very good value in a local underground car park and a real benefit (you only pay for the day time hours). Rooms are well equipped and bed extremely comfortable. Breakfast room is a bit of a squeeze occasionally but a good choice of fresh food and drink all regularly replenished.

AccorHotels certified review
Araya Families - 26/08/2017

It was a very short stay on August 9th, 2017, but overall experience was very good. The room was quiet and clean. Receptionist was pleasant. I don't have any complain at all.

AccorHotels certified review
Joel Business - 24/08/2017
« Beautiful hotel »

Perfect service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUIS I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabelle SABATIER Manager

AccorHotels certified review
Jon Couples - 21/08/2017
« Slightly dated hotel but very friendly »

Overall very good. Parts of the hotel room was a little dated and a but small but the bathroom and hall way space was useful. Our room on the 4th floor was hot thou. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JON H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabelle SABATIER Manager

AccorHotels certified review
Granny M. Couples - 17/08/2017
« Grannies »

Good and bad. Bedroom was fine. Air conditioning worked well. Tea making equipment,safe and mini fridge were most welcome. Toilet was terrible. So small, no room to move and door very difficult to shut. No working fan. Bathroom rain shower lacked any force. Sink plug was a great problem. Towels were dreadful, really thin and hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabelle SABATIER Manager

AccorHotels certified review
Anonymous Couples - 12/08/2017

hotel satisfaisant personnel aimable

AccorHotels certified review
Derek P. Couples - 10/08/2017
« Okay for a shout Stay »

Friendly staff good location but very strange room layout was in practical with no wash basin in toilet and no room to open the toilet door. also no plug socket near mirror.

AccorHotels certified review
K. M. Couples - 07/08/2017
« Perfect location for a city trip with everything provided in a comfortable room/bathroom »

Very friendly, helpful and competent receptionist - room was ready in good time - clean and quiet. Parking round the corner. Old town and shops in walking distance, also the lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabelle SABATIER Manager

AccorHotels certified review
Constantinos Couples - 02/08/2017

VERY COSE TO THE CENTRE. CLEAN ROOM. FRIENDLY STAFF.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CONSTANTINOS P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabelle SABATIER Manager

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