Hotel - Mercure Chamonix Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Chamonix Centre Hotel

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4.0/5 982 reviews
All hotels in Chamonix mont blanc
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 15  EUR
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Indoor tennis court  (Nearby)
  • Billiards/Snooker
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Paying)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/12:00:00
    • Opening hours : Week-end 06:30/12:00:00

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our 2 room categories with a balcony and view of Mont Blanc or le Brevent: a comfortable Standard Room or a Superior Room offering more space with its 2 rooms and measuring 323 sq. ft. (30 m²).

  • 132 rooms
  • 132 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 973 reviews

Our guest reviews for Mercure Chamonix Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 982 reviews
AccorHotels certified review
Anonymous Couples - 17/04/2018
« Great stay in Chamonix, worth coming back »

Everything was great. Give the kudos to all staffs that making this happen in lovely Chamonix.

AccorHotels certified review
Genevieve R. Couples - 11/04/2018
« Comfortable room, common areas require improvement »

The room was very comfortable. The bathroom had no ventilation and the towel warmer was not working so it was musty and humid in the bathroom. We could have used extra hangers. We were staying across the street from the main hotel building. The room was modern, the bed very comfortable and it was very quiet, however the common areas really need a makeover in that building. When you first walk in, you feel you're in a one star firetrap hotel.

AccorHotels certified review
Neene Couples - 09/04/2018
« Very enjoyable »

Lovely older style hotel with homely friendly feel

AccorHotels certified review
Boris F. Families - 08/04/2018

Nice cosy hotel in the center of Chamonix

AccorHotels certified review
Angela Families - 12/03/2018
« Mrs »

Very pleasant, friendly and clean hotel. The location is very central.

AccorHotels certified review
Karen S. Couples - 11/03/2018
« Mrs »

Reception staff were really friendly & helpful. Rooms were nicely furnished & clean. Hotel itself was very attractive.

AccorHotels certified review
Anonymous Friends - 08/03/2018
« very pleasant »

quiet, easy

TripAdvisor review
PVB74 Family - 26/02/2018
« Comfortable, Convenient and Excellent Service »

We stayed for a family ski trip. The hotel is conveniently located. Rooms are clean. Not luxurious but good for our purposes. Best attribute was the staff, who went out of their way to help, and were very courteous, polite and pleasant. We would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, I thank you for taking the time to share your experience. It is such a pleasure to read your comment, overall about our staff members . I will welcome you for your next visit with pleasure. With my best regards,

AccorHotels certified review
Luis F. D. O. Families - 18/02/2018
« Massimo »

The hotel is quite simple but very well located and with a great restaurant and goood service. Massimo and his team make a diference

AccorHotels certified review
Emma Couples - 18/02/2018
« Nice renovated hotel »

Good hotel but shows its age with poor plumbing in the rooms. It takes a few minutes before getting hot water in the bathroom

AccorHotels certified review
Lullabel Families - 15/02/2018
« Terrible Service »

The majority of the staff at the Mercury Chamonix Center are in desperate need of training, in customer service. One example would be, I asked a waiter for a cafe latte at breakfast, he pointed to the coffee pot & hot milk pot. I then explained what I wanted again, he said “yes ok” and then he didn’t bother to do anything, just ignored what I’d asked for. Firstly, not only is that rude, it is also unacceptable from a customer service point of view, to leave a guest and have no intention of helping them. The food that was ordered at dinner, was very uninspiring when you are there for a whole week on half board basis & again the service could be terrible. From not getting what was ordered, to ignoring a request to how I’d like my meat cooked. Overall, the restaurant was very very disappointing

AccorHotels certified review
Danielle Business - 06/02/2018
« Not what expected from a 4* hotel »

Booked for 9 people on a half board basis. Restaurant was closed one of the days and dinner on the other 2 nights was very poor. Staff were rude to members of our group and did not make for a pleasant stay. We will not return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark BAILEY, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. GUSLUND

AccorHotels certified review
Annette S. Families - 20/01/2018
« We had a wonderful stay. »

We are a family of four and stayed for 5 nights with a half board package. We had a wonderful stay and would like to mention how wonderful the food and beverage staff were at breakfast and dinner. Reception staff were friendly and helpful. Our room was large enough for the family and the location of the hotel gave great access to the town center and the bus for the snow.

AccorHotels certified review
Stephen A. Couples - 18/01/2018
« great views great location »

hotel tired but views fantastic. breakfast much too expensive. staff excellent.

AccorHotels certified review
Abdulrahman Families - 17/01/2018
« cozy place »

fast check in and check out. Parking however was a little bit high although I have booked two rooms, which should have reduced the parking rate.

AccorHotels certified review
Kieran Couples - 15/01/2018
« Hotel is very nice but some service issues »

No recognition of being a le club gold member until I prompted, at which point they still said they couldn't see it on the system, but on showing my electronic card I did get a drink voucher. I was disappointed not to get a room upgrade given there were rooms available. The following day our keys stopped working and speaking with front desk, they thought we were only staying for 1 night, despite clearly having booked for 2 nights which is what even their documents/welcome pack said. We thought it was great that the rooms had a bath but with no plug it could not be used. We rang reception about this who said they could not do anything for 40 minutes as there was only one person on the desk. 40 minutes later they rang back to say that they would need a repair person so they would not be able to do anything at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieran M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. GUSLUND

TripAdvisor review
ammo2018 Couples - 07/01/2018
« Well located with comfortable room and easy access to the railway station »

The bed is large and the superior room is very spacious. Is a pet friendly hotel. Located at a walking distance to the centre of Chamonix and to nice bars in front of the railway station. The only disappointing matter is the hotel does not provide any luggage transportation to the room and if there is snow it is quite difficult parking and off-loading own luggage and sky equipment since there is quite good traffic on the road.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, I thank you for taking the time to leave a comment about your stay. I will be pleased to welcome you for your next visit in Chamonix. With my best regards,

AccorHotels certified review
Anonymous Families - 04/01/2018
« worst »

Extremely Dirty everywhere including bed duvet and sheet, no technician to fix telephones, staff(except one blond boy) not helpful and tied of any request you put forward. This hotel is running very badly like a two star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan Huang, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. GUSLUND

AccorHotels certified review
Virtu Families - 01/01/2018
« A staff as cold as the weather in Chamonix. »

The staff has been indifferent to our requests during our stay. The hotel has four stars without any apparent reason. Other than being next to the train station I cannot see any apparent advantage to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismail A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. GUSLUND

AccorHotels certified review
P G. Families - 30/12/2017
« Helpful and friendly staff »

The staff is helpful and friendly. The room is upgraded as requested. We checked out earlier due to personal issue. The manager tried to propose credit for future stay.

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