Hotel - Hotel Mercure Josefshof Wien Am Rathaus
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Mercure Hotel

Hotel Mercure Josefshof Wien Am Rathaus

Josefsgasse 4 - 6 
1080  VIENNA
AUSTRIA

1,279 reviews
TripAdvisor Rating Based on 1,279 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Reduced mobility rooms
  • Pet allowed 15  EUR
  • Fitness centre  (Nearby)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Reduced mobility rooms
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Golf course 9 holes  (Nearby)

Catering

  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Choose between our classic Standard Rooms, Superior Rooms facing the garden or our exclusive Privilege Rooms for a good night's sleep

  • 164 rooms
  • 160 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 110 reviews

Our guest reviews for Hotel Mercure Josefshof Wien Am Rathaus

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,279 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 15/07/2017
« Nice location »

Hotel is OK Breakfast also except orange juice that is a chemical nightmare. Location near the Rathaus and near metro is very good Service friendly but not very warm. Price was OK compared to the global average price in Vienna

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

AccorHotels certified review
Busiann Couples - 12/06/2017
« Good hotel close to public transport »

Enjoyed my stay here especially as close to excellent public transport. Hot breakfast selection could be improved as could the option of a restaurant.

TripAdvisor review
Couples - 11/06/2017
« City break »

Good location for visiting all the sights, either on foot or via public transport. The hotel website description of rooms etc. was very accurate. We had a standard room overlooking courtyard which was very peaceful and although dated was perfectly acceptable. All in all we had a very enjoyable stay, staff were friendly an approachable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astrid R, thank you for your comments. We are very happy, that you had a pleasant stay in Vienna. Regards Elisabeth Neubauer

TripAdvisor review
Solo travel - 01/06/2017
« Quiet and Convenient »

I found this a reasonable but very expensive hotel in a quiet district of Vienna located behind parliament. Location was quite convenient with a metro not far and main sights walkable. Some reservations about the hotel were: 1. The lack of a good bar area that served bar snacks and bar meals. My mid-afternoon arrival unfortunately on a public holiday (a Thursday) meant I had a difficult hunt to find just a sandwich. 2. I am used to coffee and tea facilities but the hotel wanted 20 Euros a day extra. Empty mini bar so couldn't even get a snack or drink from that. 3. Stupid toilet roll dispenser that refused to discharge a new roll in the middle of the night. Why on earth such a cost cutting exercise has been adopted by Accor hotels I don't know. This was supposed to be nearly a first class hotel. I beg to differ. 4. Stupidly small location for coffee machine in smallest part of restaurant meant nobody could move in that particular area as food was on the other side which meant we had people traffic problems. 5. There is a trip hazard going into one entrance of the restaurant which I didn't see and luckily pitched forward onto a member of staff. I saw the thin yellow/black tape afterwards which wasn't much help. It should be sloped off. Lazy estate management. However I had a lovely trip to Vienna none the less but would consider staying elsewhere for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rogeraA9136UR, thank you for your comments and impressions. We are very sorry, that you had the problems in the bathroom and at breakfast. We think about changing places for the coffeemachine in the breakfast area. Regards Elisabeth

TripAdvisor review
Couples - 22/05/2017
« Excellent hotel, brilliant location and lovely staff »

This hotel is well maintained and very nice decor, The rooms are excellent. The location was brilliant, near enough to walk into the city (or get the underground) but far enough away so that it was very peaceful. It is about a 3 minute walk to the underground station and no more than 10 minutes walk to the Volks Park. The staff were lovely. Around the hotel there are a few bars and cafes with outside seating to enjoy the sunshine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kenny212, thank you! We are happy, that you had a pleasant stay in Vienna. Best Regards and hope to welcome you again Elisabeth

AccorHotels certified review
Anonymous Friends - 23/04/2017

Very kind welcome upon arrival. I have stayed a lot of times at your hotel and am coming back in June.

TripAdvisor review
Family - 18/04/2017
« Mercure Josefshof Review »

My only recommendation comes on the Wi Fi connection which requires password every 30 minutes or so. Should be once a day maximum. All the rest was as the expected such quaity of services. Very positive overall.

Our hotel has responded to the review
Our hotel has responded to the review

Daer Alexander G, thank you for your comments. We are happy, that you had a pleasant stay in Vienna. Regards Elisabeth

TripAdvisor review
Couples - 09/04/2017
« Fabulous stay! »

We had a wonderful stay at the Mercure Josefshof Hotel. We were offered an upgrade on arrival which was a bonus. The staff were all so helpful and friendly and the breakfast was great. We couldn't fault it it any way. A big thank you to all who made our stay so special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vails2017, thank you for your rating and your comments. It makes us happy that you had a pleasant stay in Vienna. Hope you be our guest when you come back to Vienna again. Regards Elisabeth

TripAdvisor review
Business - 20/03/2017
« Great location and nice Privilege rooms »

Perfect location and friendly staff, and good quality rooms. I enjoy the privilege rooms which are quiet and lovely design and decent size. Breakfast is good but the service is poor. The tea water was cold and staff did not take it away and bring a fresh one. That was my only complaint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear antonym509, thank you for your comments and your rating. We are very sorry about the bad experience with the Service at breakfast. That is really not our Standard. I talked with the service team about that. I am very sorry about that and I hope you give us a secondcChance to see the improvement. Hope to welcome you again in Vienna Sincerly Elisabeth Neubauer General Manager

AccorHotels certified review
Anonymous Couples - 11/03/2017

Receptionists were professional and nice Breakfast is varied and delicious Nice and clean room

TripAdvisor review
Business - 08/03/2017
« Quite good »

Overall is good. Helpful, friendly staff. Location is close to Rathaus. But the footpath to the hotel is too narrow and too much slope. But they asked me to save the water exchange with more welcome drink, i chosed that choice but no more welcome drink receive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Supersafe, thank you for the informations. I don´t know how that could happen and I apolozice for that.. I have takled with my Team and next time they would explain it in a better way. regards Elisabeth

AccorHotels certified review
Anonymous Couples - 07/03/2017

Very pleased with the location and the friendly staff. The room was nice and we'll cleaned. and the bathroom facilities in particular were pleasing. Though small the bar area was cosy and friendly with reasonable prices. It would have been nice to have tea/coffee making facilities in the room after a long days sightseeing. This is mentioned by way of feedback as a minor issue. Overall we were happy with our stay and would recommend your hotel to people visiting Vienna

AccorHotels certified review
Anonymous Business - 19/02/2017

Excellent in all respects. Especially good was the welcome that both myself and my colleague received when we arrived on Tuesday evening. Thank you.

AccorHotels certified review
Anonymous Friends - 19/02/2017

Very welcoming staff, our room was clean and spacious, staff were helpful, location of hotel was great, not too hard to find and I liked the fact it was down a quiet road.

TripAdvisor review
Business - 19/02/2017
« Mercure Josefshof Vienna »

The hotel is located very conveniently for both pleasure and business trips (close to the Rathaus metro stop). The room was well-kept, clean and warm. My night's sleep was very good. The Internet connection was sufficient and the staff were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PeNor, thank you for your comments. We are very happy, that you had a pleasant stay. hope to welcome you again Elisabeth Neubauer

AccorHotels certified review
Anonymous Business - 13/02/2017

I like the break fast. I'am not satisfied with the room service, they don't clean, they don't replace the used bath robe, they don't replace the broken glass and they don't even clean the floor after the glass was broken, they don't replace the used items even if you through them in the basket.

TripAdvisor review
Business - 11/02/2017
« Perfect service »

It's a very central Hotel, very friendly staff. The expensive parking Garage (22€ a day) is not so good. The rooms are clean and modern. Nearby are supermarkets and small, nice restaurants. You have a underground station and a bus stop in 5 minutes to go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hossboss75, thank you for your comments. Fine, that you liked the small Restaurants of the locals in Vienna.

AccorHotels certified review
Anonymous Families - 06/02/2017

Comfortable, classy rooms; friendly, helpful staff; generous (and agreeably late!) breakfast. Reservation and reception staff helped with special arrangements for my disabled mother, and by posting on a forgotten piece of luggage. The staff member on duty one night did try to help me when I wanted medical attention for my feverish 3-year-old; unfortunately the hospital address he gave me was wrong (actually the address of a pharmacy, which was closed) but fortunately by the time I'd driven there her temperature had gone down anyway. This probably saved me 100 euros in medical bills (!) but for future reference it would be good to check and update your list of medical establishments at the reception. All and all a most pleasant place to stay in Vienna.

AccorHotels certified review
Anonymous Couples - 06/02/2017

Everything was as expected, cleanliness, comfort, quietness, kind from the door......

TripAdvisor review
U2396YAjulianm Friends getaway - 06/01/2017
« Vienna over New Year »

Hotel was clean and tidy. We upgraded our room and were given a very spacious quiet room with a lovely modern shower room. Very comfortable beds. Not much of a view but who's looking out? Nice, helpful staff with a good command of English. 24 hour bar too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear YAjulianm, many thanks for your comments. Best Regards Elisabeth

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