Hotel - Hotel Mercure Josefshof Wien Am Rathaus
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Hotel Mercure Josefshof Wien Am Rathaus

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4.0/5 1,515 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Reduced mobility rooms
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Golf course 9 holes  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Choose between our classic Standard Rooms, Superior Rooms facing the garden or our exclusive Privilege Rooms for a good night's sleep

  • 164 rooms
  • 160 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 157 reviews

Our guest reviews for Hotel Mercure Josefshof Wien Am Rathaus

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,515 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 01/04/2018
« Visit March 2018 »

Good hotel, good location. Only downside very limited bar and dining. Very near tram,Ubahn and centre. Room more than adequate except for tea making facility. Staff friendly and helpful. Good breakfast selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, thank you for posting your expereicne on TripAdvisor and we are really happy that you were with our hotel and services satisfied. Thank you for kind words about the staff and the breakfast, so great that you appreciated the wide selection. We provide coffee and tea making facilities free of charge upon request. We are really thankful for your feedbacks and we hope we can welcome you back soon again. Kind Regards David Meixner Front Office Manager

TripAdvisor review
Kay P Couples - 21/02/2018
« Beautiful Vienna »

I found the staff more than helpful, service and cleanliness was first class. You do get the same choices for breakfast every day but there Is a variety of choices. We stayed in a priority room... only sparkling water available...no choice of still. Saying that I would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay P, thank you for your fantastic review on TripAdvisor. We are very pleasad that you had a beautiful stay and you enjoyed our services. We very much appreciate your high appraisal of the staff, thank you! The tap water in Vienna is one of the highest quality of the world, therefore we provide in the minibar only sparkling water. Once again, thank you for your feedbacks and it will be a pleasure to welcome you back to our Hotel. Kind Regards, David Meixner Front Office Manager

TripAdvisor review
Business - 25/12/2017
« Great Experience »

The hotel is located near to Rathaus 5 minutes walk from the metro station. Stephansplatz is about 10-15 minutes walk from the hotel. The room is very clean and quiet. Although o renovation is needed to the single rooms. The breakfast is fantastic and the staff is very polite and helpful. Great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

TripAdvisor review
4711-twentytwo Couples - 21/12/2017
« Top location - top service -_- top people »

very close to the city centre and nice locations (Spittelberg) for a reasonable price with very supportive staff - close to public transport and museums what do you expect more to enjoy a very nice city trip 😁

Our hotel has responded to the review
Our hotel has responded to the review

Dear 4711ZwolfDrei, thank you for your kind words - what could we expect more to receive such a beautiful review? :) We are very pleased that you had a memorable stay in our Hotel Mercure Josefshof and we very much appreciate your appriasal of the location, the services and the staff. We hope to see you soon again! Merry Christmas and Kind Regards, David Meixner Front Office Manager

TripAdvisor review
187henryk Family - 17/12/2017
« Leisure trip »

The Hotel needs to improve its Internet Access arrangement as it gets disconnected every 10-20 minutes and you have to re log in again, this has been so frustrated during our entire stay. Moreover, the checkout process at 7 am in the morning has been very slow. Other than these, it was a pleasant stay, the room was clean and comfortable, breakfast quality was high and the location was convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 187henryk, thank you for sharing your experience with us regarding your recent stay and we are really sorry that you had difficulties with the wifi service. I can ensure you that we have addressed and fixed this problem, the hotel has recently installed several new access points in order to provide better service. Please accept our sincerest apologies for the delayed check-out service. Despite of your feedbacks we are glad that you experienced also positive points like the room, the cleanliness and the breakfast. We hope to get the oppprtunity to host you again and better serve you in the near future. We wish you a Merry Christmas! Kind Regards, David Meixner Front Office Manager

TripAdvisor review
Solo travel - 09/10/2017
« Quiet and confortable »

Well located in the museum area in a quiet little street at night. The rooms are well equpped and comfortable. Free bottle of water in the freeze is appreciated. Very nice bathroom (furniture and quality of light) with shower Italian style. The breakfast is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guy214, thank you for your comments. We are happ, that you had a nice stay in Vienna and hope to welcome you again. Best Regards Elisabeth Neubauer

TripAdvisor review
Couples - 30/09/2017
« The Friendly Hotel »

WE stayed here for 4 nights and in September. The reception areas and the dining room are pleasant and comfortable. Some arrears upstairs need redecorating, it appears that some work is in progress. The staff, particularly at reception were extremely helpful and friendly. As an example one receptionist (Katalin), who was about to go off shift insisted that she would prepare some light food for us. The hotel is in an excellent position to visit all areas of the old tow and the U Bahn is very handy. I have no hesitation in recommending this hotel for a city break, Norman White.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

TripAdvisor review
Donato G Business - 17/09/2017
« Fast but good »

Old style rooms for a contemporary looking hotel. Weird but comfortable (nice bed). Personnel top notch. Very close to public transportation and the very centre of the city. I stayed just one night and i didn't try breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donato, thank from the team. May be next time you can spend more nights. Best Regards Elisabeth

TripAdvisor review
Couples - 12/09/2017
« A beautiful hotel in a great spot. »

The hotel is very close to Rathaus and the Ring. With a Ubahn and Tram stop even closer. This makes the main group of sites almost on your doorstep. At the tram stop is Cafe Eiles with its fabulous atmosphere excellent food, coffee and cakes at reasonable prices. The hotel is tucked away just around the corner in a quiet little street so noise is not an issue. It's lovely decor is most pleasing and the staff are very friendly and helpful. We loved Vienna and the Mercure Josefshof Wien am Rathaus and hope to return again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doug M, thank you for your comments. We are happy, that you had a nice stay in Vienna and at the Mercure Josefshof Wien. Hope to welcome you again. Vienna is also very nice at wintertime with the christmasmarkets in December or at the ballsaison in January and February. Hope to see you soon Best Regards from Vienna Elisabeth Neubauer

TripAdvisor review
Couples - 31/08/2017
« Fantastic location »

Very central to main to tourist attractions. Its location meant the car could be parked and everything was accessable by foot. Staff and hotel facilities were great which made a extremely comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your comments. We are happy, that you enjoyed your stay. Best Regards Elisabeth

AccorHotels certified review
Lee O. Couples - 30/08/2017
« Great location and friendly staff »

We loved this place. Perfect location close to everything and various transport options. The rooms may be a little on the smaller side, but the bathrooms are amazing! Great beds, nice towels and amenities. Staff were extremely friendly and helpful. Definitely would come back to stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee O., We very much appreciate your comments regarding your stay at the Mercure Josefshof Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Neubauer-Schrall General Manager

AccorHotels certified review
Carol Business - 28/08/2017
« Very pleasant hotel! »

I had a very pleasant room, on the "prestige" side that I much prefer. The staff was very helpful and courteous, and the breakfast at this hotel is very good. It is in a very convenient location. The only disadvantages here are: 1) the wifi continues to be slow and unreliable; and 2) there is no gymnasium or place to work-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol B., We very much appreciate your comments regarding your stay at the Mercure Josefshof Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Neubauer-Schrall General Manager

AccorHotels certified review
Dave M. Couples - 15/08/2017
« Great location - Room was not great »

Great Location, Nice Shower. Bedding was old, Air Conditioner blew right down on the bed, Carpet has not that clean, Our balcony was of no value to us ...great if you were a smoker - nothing to see from there. WiFi was average in the lobby but really hit & miss from our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Josefshof Wien Am Rathaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth Neubauer

AccorHotels certified review
E. D. Families - 06/08/2017
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eran D., We very much appreciate your comments regarding your stay at the Hotel Mercure Josefshof Wien Am Rathaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Neubauer-Schrall General Manager

AccorHotels certified review
Gill C. Couples - 27/07/2017
« Good location for museums and sightseeing »

The hotel was great value for it's convenient location and quality. The bed was so comfortable and the breakfast choice and quality was far above any other we experienced during our 3 weeks away. Closing the bar courtyard at 10pm for us was a little early. 11pm would have been a bit more reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian H., We very much appreciate your comments regarding your stay at the Hotel Mercure Josefshof Wien Am Rathaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Neubauer

TripAdvisor review
Business - 15/07/2017
« Nice location »

Hotel is OK Breakfast also except orange juice that is a chemical nightmare. Location near the Rathaus and near metro is very good Service friendly but not very warm. Price was OK compared to the global average price in Vienna

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

AccorHotels certified review
Busiann Couples - 12/06/2017
« Good hotel close to public transport »

Enjoyed my stay here especially as close to excellent public transport. Hot breakfast selection could be improved as could the option of a restaurant.

TripAdvisor review
Couples - 11/06/2017
« City break »

Good location for visiting all the sights, either on foot or via public transport. The hotel website description of rooms etc. was very accurate. We had a standard room overlooking courtyard which was very peaceful and although dated was perfectly acceptable. All in all we had a very enjoyable stay, staff were friendly an approachable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astrid R, thank you for your comments. We are very happy, that you had a pleasant stay in Vienna. Regards Elisabeth Neubauer

TripAdvisor review
Solo travel - 01/06/2017
« Quiet and Convenient »

I found this a reasonable but very expensive hotel in a quiet district of Vienna located behind parliament. Location was quite convenient with a metro not far and main sights walkable. Some reservations about the hotel were: 1. The lack of a good bar area that served bar snacks and bar meals. My mid-afternoon arrival unfortunately on a public holiday (a Thursday) meant I had a difficult hunt to find just a sandwich. 2. I am used to coffee and tea facilities but the hotel wanted 20 Euros a day extra. Empty mini bar so couldn't even get a snack or drink from that. 3. Stupid toilet roll dispenser that refused to discharge a new roll in the middle of the night. Why on earth such a cost cutting exercise has been adopted by Accor hotels I don't know. This was supposed to be nearly a first class hotel. I beg to differ. 4. Stupidly small location for coffee machine in smallest part of restaurant meant nobody could move in that particular area as food was on the other side which meant we had people traffic problems. 5. There is a trip hazard going into one entrance of the restaurant which I didn't see and luckily pitched forward onto a member of staff. I saw the thin yellow/black tape afterwards which wasn't much help. It should be sloped off. Lazy estate management. However I had a lovely trip to Vienna none the less but would consider staying elsewhere for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rogeraA9136UR, thank you for your comments and impressions. We are very sorry, that you had the problems in the bathroom and at breakfast. We think about changing places for the coffeemachine in the breakfast area. Regards Elisabeth

TripAdvisor review
Couples - 22/05/2017
« Excellent hotel, brilliant location and lovely staff »

This hotel is well maintained and very nice decor, The rooms are excellent. The location was brilliant, near enough to walk into the city (or get the underground) but far enough away so that it was very peaceful. It is about a 3 minute walk to the underground station and no more than 10 minutes walk to the Volks Park. The staff were lovely. Around the hotel there are a few bars and cafes with outside seating to enjoy the sunshine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kenny212, thank you! We are happy, that you had a pleasant stay in Vienna. Best Regards and hope to welcome you again Elisabeth

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