Hotel - Mercure Paris Porte de Pantin Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Porte de Pantin Hotel

4.0/5 98 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • OLD English (do not use)
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Ironing room

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Boules/petanque (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12h00-14h00 & 19h00-23h00
    • Opening hours : Week-end 19h00-23h00
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Choose from the various room categories available: Standard Room with a view of our garden or the Parc de La Villette, or a Suite with a view of the Parc de La Villette.

  • 123 rooms
  • 109 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,666 reviews

Our guest reviews for Mercure Paris Porte de Pantin Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 98 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Adriana Couples - 02/01/2019 AccorHotels certified review
« We had a very pleasant stay. »

- The top refurbished guest room was perfect. - staff at the reception were extremely helpful and friendly - breakfast was delicious, shame we missed one day be cause they end at 10am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADRIANA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Grébonval Responsable d’exploitation

Hicham M Business - 18/12/2018 TripAdvisor review
« Bad experience »

This hotel is not well managed. Should avoid if you care about service and especially if you are used to exclusive Accord Hotels service. Dishes from next room’s morning breakfast stayed outside my door all night and I had to walk through it the next day

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Boulch

Hicham M. Business - 16/12/2018 AccorHotels certified review
« Very disappointing. Not the service I am used to at Accord d’hôtels »

The Staff seems untrained. There is a way to answer customer requests/ questions that shows that hiring process is not done according to Accord Hotels standard. Rude customer service. They had to ask me if I was a member if the Accord Hotel. ( usually I am greeted with smile and the employee don’t have to ask me anything. When I had the impression that I was bothering then when I asked them questions. The room was ok however I had to get in and out of my room by going around dishes of my neighboor’s breakfast from the morning ( that stayed there all night until the following day when I saw it again when leaving my room ) The girl who did the heck out seemed a little more professional and plaisant but that is pretty much it. Employees and maintenance people of the hotels would show up while we are at the registration and talk about internal matters to the hotel ( such as “ did the printing machine broke again? We spent so much money repeating it “ It is very rude and unprofessional to behave in such an unprofessional way. I asked if there are a business conference room and the employee seemed not knowing if it’s existence. I can go on and on. This location will definitely not be my next destination

Seán Friends - 05/12/2018 AccorHotels certified review
« Standard hotel that charged double for breakfast »

Booked the hotel through AccorHotels website for two people in a twin room with breakfast included. The stay was fine no significant issue to note until checking out. I was charged an additional €85 for three days breakfasts even though i had booked the room for 2 people with no explanation why. When I sent an email regarding the issue I got a generic response to fill to this survey. I believe this is very poor customer service . It will be the last time I book using AccorHotels website and I will be seriously reconsider staying in any of Accors hotels.

Rebecca Solo - 04/12/2018 AccorHotels certified review
« Slightly tatty rooms and a cockroach »

I booked into a standard room for 2 nights. I found a cockroach crawling up the wall by the desk in the room (room 414 FYI). I took video evidence before killing it (sorry, no Buddhist here) and went down to reception to report it (hey, there may be more, so they need to know, right?) The receptionist seemed to take my complaint seriously and moved me to a different room which was the least you would expect. He took my email address and said something about loyalty points but the email never arrived. The new room I had was a superior room, which was nice, although it was a little tatty - some obvious signs of wear and tear in the paintwork and finishes. The lamp above the table would not switch on either - I think the bulb had gone.

Jordi B. G. Couples - 22/10/2018 AccorHotels certified review
« Good room nice Hotel, but very bad practise »

The Hotel and the room was very nice, but I was charged twice the price of my room for one night even the room was already payed with another card with the witness of the reception person who was there at that moment. I called and I took like almost and hour to understand the problem and till the moment is mot sort it. I have been in other Mercure hotels in UK with very good impressions, but since today I am not very happy with the way they did this. I am aware that I amn not the first customer which has faced this problem. I suggest to the future to use the brain and fix the things at the moment, and try not to do mistales like this otherwise you will miss customers... I am thinking at the moment no to use Mercure hotels amymore

F. J. Business - 17/10/2018 AccorHotels certified review
« Nice & well decorated place »

Nice rooms freshly decorated, nice lobby really comfortable and beautiful, Perfect and nice team. Really pratictal place as it is near Metro station and then near to Paris center or Train stations. Everything perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-RENE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jennifer Couples - 17/10/2018 AccorHotels certified review
« Nice en comfortable »

The Privilege room was nice and the bathroom looked very new and clean. The hotel is on walking distance from the subway which takes you to the City.

Rahul Couples - 15/10/2018 AccorHotels certified review
« Not far from the city with reasonably easy access. »

The hotel was located close to the Metro and provided easy access to the city centre as well as the airport. The rooms were small considering that it was not in the City Centre and could have been bigger. The air-conditioning was not good and the staff could have been warmer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAHUL D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 03/10/2018 AccorHotels certified review

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Geachte MARLIES T., Wij stellen uw opmerkingen over uw verblijf in Hôtel Mercure Paris Porte de Pantin erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Mathilde Puyravaud, sales manager.

Chris Solo - 24/09/2018 AccorHotels certified review
« Nice Hotel »

Pleasent place to stay nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRIS S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

M. Couples - 18/09/2018 AccorHotels certified review
« Perfect »

Superba

Our hotel has responded to the review
Our hotel has responded to the review

Stimate domn VADAN M., Apreciem foarte mult comentariile referitoare la sederea dumneavoastra la hotelul Hôtel Mercure Paris Porte de Pantin. Este intotdeauna o placere sa primim un feed back pozitiv. Voi impartasi echipei remarcile dumneavoastra.Sunt convins/a ca acest feed back va servi ca si incurajare pentru intreg personalul nostru care depune eforturi pentru a imbunatati caliatatea serviciilor oferite. Va multumim pentru ca ne impartasiti experienta dumneavoastra si speram ca urmatoarea sedere alaturi de noi sa fie la fel de placuta ca si precedenta. Cu sinceritate, Mathilde Puyravaud, sales manager

James Couples - 18/09/2018 AccorHotels certified review
« Greeat »

Nice room, comfortable bed. Bar had a good variety of drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Marjea Couples - 10/09/2018 AccorHotels certified review
« Convenient Location »

Good suite. Spacious and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTHA G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Don't hesitate to give me more information about the gym. We are sorry for the slow check in, part of our reception staff is a new team and train to learn all in this hotel. Thank you for your understanding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathilde Puyravaud, sales manager.

Lore Business - 10/09/2018 AccorHotels certified review
« Good staying large room »

Goood stayng, nice personnell. Quick check in and out

Our hotel has responded to the review
Our hotel has responded to the review

Dear LORENZO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Anonymous Business - 06/09/2018 AccorHotels certified review
« Overall low level for Accor »

Below average Welcome, bad info on parking Room not clean Restaurant, untrained staff. Few couverts but still tremendous waiting times This hotels misses professionalism for a 4 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathilde Puyravaud, sales manager.

Ghislain Families - 23/08/2018 AccorHotels certified review

Nice hotel,friendly staff,parking is a real bonus.My family enjoyed our stay there and will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GHISLAIN K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It was your first stay at our hotel and we are very happy to your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Anonymous Families - 16/08/2018 AccorHotels certified review
« Fantastic »

The staffs were very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BIBI S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Nelson Families - 12/08/2018 AccorHotels certified review
« A wonderful time in Paris »

We had a great time in this hotel. Very close to the subway. Different restaurants in the neighborhood and a very fine hotel restaurant. The rooms are more than fine, has a wonderful shower and have the largest flatscreen I have ever seen in a hotel, at least 50". Enough power sockets are available and even USB power sockets on both sides of the bed. Breakfast is terrific. When there were no more eggs to boil someone was sent to get some eggs at de nearest grocery store. That is a great service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear NELSON K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Puiu Families - 26/07/2018 AccorHotels certified review
« Great hotel »

Very nice and clean hotel. Great room. Good location and good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PUIU M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

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