Mercure Paris Porte de Pantin Hotel 4 stars

TripAdvisor rating 4.0/5 134 reviews
Mercure Paris Porte de Pantin Hotel
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Hotel extras

The hotel is surrounded by a strong cultural heritage (music, art, fashion). Pantin has become a popular destination in Grand Paris thanks to the Canal de l'Ourcq

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Outdoor playground for children
  • Tennis
  • Other sports activities
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Porte de Pantin Hotel

22 Avenue Jean Lolive
93500
pantin
france

Tel: +33148916600

Fax: (+33)1/48441217

Contact email

Check-in from 14h00

Check out up to 12h00

  • CHATELET-PORTE DE PANTIN :   LIGNE 75 STATION PORTE DE PANTIN

  • HOCHE :   LIGNE 5 STATION HOCHE

  • BY RER :   RER E GARE DE PANTIN

  • TRAMWAY T3b :   T3 PORTE DE PANTIN

  • By plane

    PARIS ORLY At 35km / 21.88 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 15km / 9.38 miles

  • By helicopter

    Le bourget At 11km / 6.88 miles

  • By train

    PARIS EST At 3km / 1.88 miles

  • By train

    PARIS NORD At 3km / 1.88 miles

GPS :48.890229, 2.39929

Our accommodations

Choose from the various room categories available: Standard Room with a view of our garden or the Parc de La Villette, or a Suite with a view of the Parc de La Villette.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room with double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite with double bed and sofa

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

LEGATO

Type of cuisine: French

Our new bar lounge and restaurant LEGATO welcomes you to its warm and cozy surroundings. Let yourself be tempted by our seasonal menu of dishes made with fresh produce, accompanied by our Grands Vins Mercure and seasonal cocktails.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Choose a relaxing bar for cocktail time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 140

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Paris Porte de Pantin Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,076 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

134 reviews

Cleaning was impeccable but the service of the front desk should have some improvement.

Customer review rating 4.2/5

Anani S. A. A. Couples - 07/08/2019 AccorHotels review

That was very good. We was very welcome by the dark skin guy at the front desk. I was just disappointed by the way the housekeeper opened the door to enter our room just after two knocking. In my opinion it was too early to enter a guest room to try to clean it. This happened twice during our Stay. But besides that the cleaning was very good.

Great moment

Customer review rating 4.2/5

Penny F. Friends - 04/08/2019 AccorHotels review

Great staff & room. We had to change our reservation 2 days before coming and it was done in no time. Professional, welcoming staff. Hotel is well decorated in a modern & industrial style.

Dear MELANIE V., We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Camille Deputy Manager
Customer review rating 4.2/5

Sarah Solo - 29/07/2019 AccorHotels review

Top

Dear SARAH D., Thank you again for sharing your experience with the orther travellers, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Deputy Manager

I enjoyed my stay and I will come back again

Customer review rating 4.2/5

Rehana P. Business - 25/07/2019 AccorHotels review

Nice breakfast, great bedding and very good service

Dear REHANA P., We very much appreciate your comments regarding your 1st stay at the Mercure Paris Porte de Pantin hotel. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. We hope you enjoyed our terrace converted to a beach for the summer season :-) Thank you again for your recommendation and we look forward to welcoming you back again in the near future. Camille Deputy Manager

very clean with a welcome feeling

Customer review rating 4.2/5

Gg O. T. M. Business - 27/06/2019 AccorHotels review

I came late, was really wellcomed

Dear JEROME G., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

not very welcome for check-in

Customer review rating 4.2/5

C. Solo - 19/06/2019 AccorHotels review

This is the first time that I lived with accorhotel after getting status gold. However, the staff checked me in without recognizing membership card When I tried to present the card at the time of checking in, the staff just kept saying no need. Consequently, no upgrading and late check out(it depends on the room availability and fully understandable), no amenity, even no welcome drinks, indeed zero benefits ,just very simple showing the passport then the guy kept talking with others after ,even gave me a non-valid card for the first time because of uncarefulness.T o conclude, feel not welcome for checking in with the staff.

Peaceful staying at Pantin

Customer review rating 4.2/5

Al Business - 14/06/2019 AccorHotels review

A warm, modern and peaceful environment where you feel very nicely attended out of the standard "big hotel "

Dear ALVARO B., We are really pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you so much for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

It was quite an agreeable stay.

Customer review rating 4.2/5

Anonymous Business - 11/06/2019 AccorHotels review

It was quite nice. The people at the front desk were very friendly and made us feel welcome. We liked our breakfast. All in all it was a great stay.

Dear ANKE B., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Gut

Customer review rating 4.2/5

Anonymous Solo - 10/06/2019 AccorHotels review

Gut

Dear SUSANNE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille Deputy Manager

Better than expected

Customer review rating 4.2/5

Anonymous Business - 04/06/2019 AccorHotels review

Great value for money

Dear GUILLAUME D., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Amazing

Customer review rating 4.2/5

Damian Couples - 03/06/2019 AccorHotels review

Good evening, My wife and I stayed at the hotel from the 30th May to the second of June in room 909 (a suite) and we would both just like to thank everyone at the hotel for their kind hospitality. On arrival at the hotel we were informed that we had been allocated a suite as I requested but this would be with compliments of the hotel. We entered the room and were so happy with the cleanliness and facilities which it offered. We then came down to the bar for a drink and were told the first ones were on the house for our anniversary which was very kind. We were asked to find somewhere to sit and these would be brought to us. Unfortunately the restaurant wasn’t open but because we arrived late a lady offered us a cheese and ham platter which was amazing and exactly what we wanted. Each night when we returned after sightseeing for the day all the bar staff treated us like royalty. We were waited on the whole night being brought drinks and treated amazing. I stay in a lot of Mercure hotels for business in England and none of these even come close to the level of service we received whilst staying at your hotel. This is the first time I have stayed at a Mercure and felt so valued as a customer. Please share this message with all the employees at the hotel as I would like all involved to know what an amazing job they are doing. Feel free to use this email in any way you wish as I only hope more people have the same experience as we did. I am sure we will be back in the next few years. Thank you

Dear DAMIAN Thank you very much for your kind review following your visit to Mercure Paris Porte de Pantin. We are really pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Your comment will be share with all the team who will be really glad to read you. Don't hesitate to share you experience on Trip Advisor with all the future travellers. Thank you for your recommendation again and we look forward to welcoming you back again in the near future :-) Warm regards, Camille Deputy Manager

Good value

Customer review rating 4.2/5

Wilson T. Couples - 03/06/2019 AccorHotels review

The staff was very accomodating in providing us with wine glasses for the wine we have bought outside of the hotel.

Dear WILSON T., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Great lobby, nice weekly stay.

Customer review rating 4.2/5

Andrzej Business - 26/05/2019 AccorHotels review

It would be nice to have upgrade of the room accordingly to accor status.

Dear ANDRZEJ O., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Comfy, safe, satisfactory, clean

Customer review rating 4.2/5

Eugen I. Business - 25/05/2019 AccorHotels review

Comfortable, safe, clean, overall satisfactory. Beds are fine, staff are friendly and helpful, I can't fault them really! Location is good. A bit on the pricey side if I'm honest. Strongly recommended!

Dear EUGEN MR I., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Very Good

Customer review rating 4.2/5

François C. Business - 23/05/2019 AccorHotels review

Room very comfortable, the bed linen was clean, the bathroom was clean. I really enjoyed the small terrace that made me feel far away from Paris. Very nice to enjoy a drink in the evening. The breakfast room is small but the buffet is nice and complete.

Dear FRANCOIS C., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Good stay in well located hotel, parking on site, easy access

Customer review rating 4.2/5

Stephen M. Couples - 21/05/2019 AccorHotels review

Room fine. Bath as requested. Plenty of parking. Right beside perpherique. Restaurant open despite bank holiday. Close to metro for easy access to .paris

Dear STEPHEN M., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Mercure team

Room was horrible

Customer review rating 4.2/5

A S. Couples - 13/04/2019 AccorHotels review

Check in was fine. The room was disgusting and worn out and needs to be refurbished. There was an unpleasant smell.

Dear ALAN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.2/5

Jack K. Business - 07/04/2019 AccorHotels review

Great hospitality,

Dear JACKSON K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant, comfortable as always

Customer review rating 4.2/5

L. Business - 03/04/2019 AccorHotels review

Helpful staff, the hotel is comfortable and very pleasant. Well kept, the rooms and bathrooms are modern, refurbished and clean. I like my stay in this hotel as weeks in and out, there is no surprises else than room upgrades. This is a great relief when you travel a lot.

Dear KIM C L., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Good hotel / nice stay

TripAdvisor rating 4.0/5

kimcl2017 Business - 30/03/2019 TripAdvisor review

Nice and very friendly, helpful stff /people. The hotel is clean and well kept overall. Rooms and bathroom are well maintained / for some they have been recently refurbished. WiFi is good and all in all good price /quality.

Dear Kim, Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. We look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager
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