Hotel - Mercure Paris Porte de Pantin Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Porte de Pantin Hotel

4.0/5 72 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 89.00 EUR Non member rate
From 84.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • OLD English (do not use)
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Ironing room

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Boules/petanque (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12h00-14h00 & 19h00-23h00
    • Opening hours : Week-end 19h00-23h00
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the various room categories available: Standard Room with a view of our garden or the Parc de La Villette, or a Suite with a view of the Parc de La Villette.

  • 123 rooms
  • 109 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,473 reviews

Our guest reviews for Mercure Paris Porte de Pantin Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 72 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Marjea Couples - 10/09/2018 AccorHotels certified review
« Convenient Location »

Good suite. Spacious and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTHA G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Don't hesitate to give me more information about the gym. We are sorry for the slow check in, part of our reception staff is a new team and train to learn all in this hotel. Thank you for your understanding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathilde Puyravaud, sales manager.

Lore Business - 10/09/2018 AccorHotels certified review
« Good staying large room »

Goood stayng, nice personnell. Quick check in and out

Our hotel has responded to the review
Our hotel has responded to the review

Dear LORENZO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Anonymous Business - 06/09/2018 AccorHotels certified review
« Overall low level for Accor »

Below average Welcome, bad info on parking Room not clean Restaurant, untrained staff. Few couverts but still tremendous waiting times This hotels misses professionalism for a 4 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathilde Puyravaud, sales manager.

Ghislain Families - 23/08/2018 AccorHotels certified review

Nice hotel,friendly staff,parking is a real bonus.My family enjoyed our stay there and will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GHISLAIN K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It was your first stay at our hotel and we are very happy to your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Anonymous Families - 16/08/2018 AccorHotels certified review
« Fantastic »

The staffs were very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BIBI S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Nelson Families - 12/08/2018 AccorHotels certified review
« A wonderful time in Paris »

We had a great time in this hotel. Very close to the subway. Different restaurants in the neighborhood and a very fine hotel restaurant. The rooms are more than fine, has a wonderful shower and have the largest flatscreen I have ever seen in a hotel, at least 50". Enough power sockets are available and even USB power sockets on both sides of the bed. Breakfast is terrific. When there were no more eggs to boil someone was sent to get some eggs at de nearest grocery store. That is a great service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear NELSON K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Puiu Families - 26/07/2018 AccorHotels certified review
« Great hotel »

Very nice and clean hotel. Great room. Good location and good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PUIU M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Omobolaji Couples - 24/07/2018 AccorHotels certified review
« Not expected of an Accor Hotel »

There were stains on the carpet, flies in the room and missing ties in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MODUPE O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 16/07/2018 TripAdvisor review
« Pleasant stay »

Business trip, the hotel was well located. Breakfast very good. I enjoy my stay, the staff was helpful and prepared to assist. The hotel has a nice terrace where, if the weather allows you can enjoy the sun and a drink/bite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Paris porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Boulch

Ahmed B. Business - 02/07/2018 AccorHotels certified review

Very friendly staff always happy to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear AHMED b., THANK YOU !!! We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It was your first stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyrvaud, responsable commerciale

Stephen M. Couples - 25/06/2018 AccorHotels certified review
« Convenient location, on site parking »

We wanted a bath, and there was much confusion, before being told none were available. Otherwise stay fine. Great for Zenith concerts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN M., Thank you for your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. We are sorry that we did not find you room with bath, unfortunately all the room with bath were already booking. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are happy that all the rest of your stay met your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathilde Puyravaud, sales manager.

Hotelguest Business - 21/06/2018 AccorHotels certified review
« It was ok »

The staff was very nice, the room was super small, but clean and fairly pleasant, the area is not brilliant but despite the big road nearby it’s quiet enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRYCJA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Marvin S. Solo - 18/06/2018 AccorHotels certified review
« Friendly Staff, Clean, well managed and easy to access anywhere in paris from Hoche metro station. »

The staff were helpful. I was meant to be staying in the hotel with a friend however my friend had to cancel the trip. The staff were kind enough to change my room to a double room from a twin room. They also helped me to plan my stay offering me tourist advice. I was always greeted by the staff at the reception when entering and leaving the hotel. Although i do not speak french, the hotel staff spoke English and it was easy to communicate with them. The Hotel was quite, clean and the room was very comfortable. The hotel was a short distance from the main tourist attractions, however, the metro from Hoche was easy to use and the staff ensured i understood how to use the metro. Thank you Mercure Paris Porte de Pantin for the pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARVIN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager

V. Families - 29/05/2018 AccorHotels certified review
« Perfect for short stays, close to public transport. »

Room was comfortable and location was clean and safe. Only thing that needs to be addressed by hotel is too have real coffee mugs and real glasses instead of disposable paper cups and cheap plastic cups for drinking water.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Dear ANSHUL V., We thank you for answering our questionnaire and we very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. As we explain to you on Booking, do not hesitate to ask our restaurant team for coffee mugs and real glasses. It will be a pleasure to meet your expectations. Thank you again for sharing your experience, and we hope to welcome you again in our hotel. Sincerely, Oxia BRAUD-MAILLARD Web Communication Officer

Peggy Families - 28/05/2018 AccorHotels certified review
« Ms »

It was a good experience everyone was friendly and kind the receptionist were wonderful and the bar staff were great and lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PEGGY O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It was your first stay ay Mercure Paris Porte de Pantin and we are happy to read your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Jonathan Business - 24/05/2018 AccorHotels certified review
« No food service and in room safe blocked due to a known bug »

Quite astonishing that for an alledged 4 stars you had no food service available on monday without any prior warnings or explanation. Then after using the in room safe it blocked itself due to what Iearnt later was a known issue (bug). Had to wait until 11.39 pm for the night shift guard to come who was not able to open it in the end (not trained with this “new” model of sade) and therefore and a short stressfull / sleepless night (work laptop and passport still unaccessible) had to get someone else coming at 7 am to eventually unblock it (they mentioned this happened before due to a bug with this safe model). The only positive were the staff who were all nice and professional but cant overall compensate but this unacceptable level of service in a 4 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JONATHAN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry about the restaurant closed, this information would be give it to you before your arrival. Our reception department is informed about this mystake so that will not happen in the futur. Also we are sorry for your safety box, only manager can open it and the manager was present at 7am, it is for this my colleague Axelle opened it only the 22 of May. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathilde Puyravaud, sales manager.

William Families - 02/05/2018 AccorHotels certified review
« Very good »

pleasant and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You alreadey know our hotel before its rénovations, and we are happy that the result meet your expectation ! I hope that our new terrasse enjoyed you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Anonymous Business - 15/04/2018 AccorHotels certified review
« The hotel is quite comfortable »

The staff is very friendly and the room is quite clean and tidy. Moreover, the bed is really comfortable and I can sleep well on it, which is rarely the case in other hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LA T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedbac about the breakfast, we are surpise because we just changed it (at the begenning of March) and we have a good feedbac, but thak you for this comment, we will study it :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Mrs A. Families - 07/04/2018 AccorHotels certified review
« Short break »

The hotel is ok. Just wasn't keen on the location. Rooms were clean but small. Staff were very polite & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARAH A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for those advise, this permit to better serve you in the futur. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We realize our new terrasse we hope you can discover it:) Sincerely, Mathilde Puyravaud, sales manager.

C. D. Business - 25/03/2018 AccorHotels certified review
« Satisfied »

The hotel is well located not far from Cité de la Science et de l'industrie. The staff is welcomed and helpful. The room is not big but clean with nice screen tv. But the breakfast needs to be more diversified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments about our breakfast, we have just change the composant since last week, we hope that will be great for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathilde Puyravaud, sales manager.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 89.00 EUR Non member rate
From 84.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates