Hotel - Novotel Canberra
Novotel Hotel Novotel Hotel

Novotel Canberra Hotel

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4.0/5 3,366 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Offering a range of accommodation options that include an Executive King Room and an Executive Apartment, Novotel Canberra is ideally suited for both business and leisure travel. Each room is well-appointed, featuring contemporary décor and a range of convenient facilities. Guests staying at this superb Canberra hotel can enjoy in-room climate control, a flat screen TV with Foxtel sports and news, internet access, a minibar, an ensuite, and tea and coffee making facilities.

  • 286 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 7,673 reviews

Our guest reviews for Novotel Canberra

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,366 reviews
TripAdvisor review
Family - 11/01/2018
« Great »

Very central to the city. Polite and helpful staff. Very clean rooms and commons areas. Buffet breakfast was basic, but all you could ask for was available. I have stayed here 2 twice in the last two years and would again if I was going back.

TripAdvisor review
Couples - 11/01/2018
« A comfortable stay »

We found this hotel to be a central location to walk to the Parliamentary Area to view many places of interest including Old Parliament House. The boat cruise on the Lake was also very relaxing and interesting. It is also handy to a wide variety of restaurants.and access to shops as required.

AccorHotels certified review
Kristy S. Families - 10/01/2018

The Staff on the front desk were especially helpful, right from the start they gave us a nice experience but giving us a 'drink on us' while we waited for our room, even thought we arrived early - approx. 12:30pm.

AccorHotels certified review
Gavin G. Families - 10/01/2018
« A really nice room. »

Had to park around one block away to check in, Our car was left unlocked with the drivers window open with the car full of our stuff in the car park but the car park workers were run off their feet, I understand it's hard to please everyone but I didn't think much of the choice at the 30 dollar breakfast, trays where mostly empty but it was very busy, But very friendly staff & a really nice room, But saying all that would stay there again.

AccorHotels certified review
Rhondda Families - 10/01/2018
« Rhondda »

Significantly more people tan the previous years stay but staff coped well. Met our expectations.

AccorHotels certified review
Alex C. Solo - 10/01/2018
« Fabulous stay for me, every details are carefed by professional staff team »

When I checked in on a pretty hot afternoon, it is sweet to receive a greeting and a bottle of water at the check-in counter. The pre-requested dental kit and slipper are already in the room. The room in well organized with a powerful air-conditioner which is a lifesaver in such an extremely hot weather. The complimentary wifi is fast and stable. The room service staffs are well-trained and friendly.

AccorHotels certified review
Phil J. Families - 10/01/2018
« Terribly disappointed »

Room was terribly small, restaurant dissapointing. How these people have the hide to charge for parking is beyond me.

AccorHotels certified review
Igor Couples - 10/01/2018
« Excellent hotel with noise problems »

We enjoyed our stay and everything was great except the sleep quality. Our room was facing the bus station and industrial motors. We booked a room with a balcony, keeping in mind a necessity to have fresh air. It was very important to us as we always have issues with air conditioning. It was disappointing that we could not sleep all night because of the noise and were feeling very tired all day. The quality of pillows was also disappointing. Everything else was great and the hotel deserved a high mark. The staff were polite and friendly, breakfast contained a nice selection of dishes, fresh veggies and fruits and the location of the hotel was just supurb.

AccorHotels certified review
Denise A. Couples - 09/01/2018
« Hotel needs a refurbishment »

I was disappointed with this hotel. I got no recognition that I was a silver accor member and the rooms were very old. Definitely needs refurbishment. Our bathroom had mould in it.

AccorHotels certified review
Kathy R. Families - 09/01/2018

Staff at reception courteous and nice along with the boys in the Basement taking care of our cars. The let down came with the cleanliness of the room and continually having to ask for towels.

AccorHotels certified review
Jennifer Couples - 09/01/2018
« Accommodation disappointment »

My husband and I were well looked after by the staff at the Novotel Canberra. Everyone was attentive, helpful, courteous and very pleasant. I was disappointed that I had paid $40 to upgrade to a room that appeared to have a settee or lounge. Being that we had a 7.5 hour car trip to Canberra and would be spending most of our evening in our room I thought that would make our evening more comfortable as sitting on a bed to watch television is not the most comfortable. Turns out that it was an absolute waste of money as the lounge (for the want of a better work) was the most uncomfortable and useless piece of furniture I have ever encountered. Way too deep in the seat section giving no back support or, if you wiggled back far enough to lean on the hard back it was very uncomfortable on your legs. Turns out we it was more comfortable to be uncomfortable sitting on the bed to watch television. I am certainly glad that I hadn't paid full price for the room but doubt that I will pay for an upgrade again. It was a great disappointment to find this type of uncomfortable furniture in the Novotel.

AccorHotels certified review
Narda Families - 09/01/2018
« Pleasant »

It was pleasant. I feel the hotel needs a makeover.

AccorHotels certified review
Andrew Families - 09/01/2018
« Service »

Excelent Service

AccorHotels certified review
Tracey H. Couples - 09/01/2018
« strange set up in room »

There was no sink in the bathroom as this was located outside and there was no cleaning of our room despite being away from the room about 6 hours on the next day. There was also mutiple issues with our access cards for the room. Very noisy people on a balcony below and a couple of rooms away that were partying until after 1am - reported to reception, they were still noisy

AccorHotels certified review
Anita M. Families - 09/01/2018
« Anita »

1. The hall carpet on our floor was filthy and not cleaned 2. The shower would make a loud sound every time you put it on ( handheld shower) 3. Breakfast service in the morning was slow to clean up. 4. At breakfast they got our meals confused - given meat to my husband who is a vegetarian 5. The car park ticket would not work to let us out, we had to wait for the attendant to swipe his card 6. There was no planned celebrations for new year at the hotel 7. The key card entry would not work from time to time, we got stuck in the lifts a couple of times

AccorHotels certified review
Jaykay Couples - 08/01/2018
« A very pleasant stay »

Overall we were satisfied with our stay. We booked for 8 nights in a queen bed room, and were given a balcony room with king bed, which was very much appreciated. The bed was very comfortable, but the rooms are getting rather dated and could do with a refurbish. We needed to extend our stay a couple of times and the staff were very helpful and accommodating. Breakfast was good with very friendly staff. The cleaners didn't leave us with towels a couple of times, which got sorted eventually. Also the car park is not a good experience, and the disabled car parks quite often had cars without permits in them (we do have a disabled permit which we need), so that was rather annoying. Otherwise we enjoyed our stay. The little gift on Christmas Eve was a nice touch.

AccorHotels certified review
Sleepless I. C. Business - 08/01/2018
« One very long night in romper room. »

After paying for 2 nights, I left early in the morning after the first night. Not being aware that the Novotel C. was a holiday program centre for children I mistakingly tried to sleep. My room was directly opposite the lifts and was converted into a play area. The staff were friendly but seemed to be the Christmas B team and could not do anything without checking with someone else. And that was always the response ... sorry but there's nothing I can do. In addition, I assume the maintenance staff were on holidays because as my room key worked perfectly in the lifts, I found great humor in the larger number of others that did not. I would be very surpised if this was not the overall theme of the complaints for this period.

AccorHotels certified review
Dean Families - 08/01/2018
« Central location »

Family friendly

AccorHotels certified review
Varun K. Families - 08/01/2018
« Value for money »

Great location with excellent staff. Very polite and helpful. The room was what we paid for however, we didn't have a in room menu which meant the hotel missed out on some revenue as we were forced to go out and explore. Heated pool was still a bit too cold for my liking however, the hot tub warmed me up good. The hotel is central to tourist attractions as well as close to Civic which was very convenient. Parking is tight but staff take care of that via their valet service. We were only provided with one pillow each (family of four) so we had to resort to using our own that was in our car. Overall, I was happy with my stay. The cost of the room made up for some deficiencies but at the end of the day, we only slept in the room and spent the days out and about. For what I paid for and what I got, it certainly exceeded my expectations. Kids eat free is a great promotion but we missed out due to our love of a sleep in. Great stay for a family of four. Will do it again.

AccorHotels certified review
Lothar R. Couples - 08/01/2018
« Great location, pleasant stay. »

Great part of the city. The room was comfortable and quiet. The staff were very friendly and knowledgeable. We were disappointed that the "clean" towels in our room were damp, although they were promptly replaced when I complained. Sad that the fridge does not have a freezer section, and the fridge was not cold enough. I also believe having to pay $20 a day for parking is a bit rich.

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