Hotel - Novotel Canberra
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Novotel Hotel

Novotel Canberra Hotel

65 Northbourne Avenue 
2600  CANBERRA
AUSTRALIA

3,255 reviews
TripAdvisor Rating Based on 3,255 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Offering a range of accommodation options that include an Executive King Room and an Executive Apartment, Novotel Canberra is ideally suited for both business and leisure travel. Each room is well-appointed, featuring contemporary décor and a range of convenient facilities. Guests staying at this superb Canberra hotel can enjoy in-room climate control, a flat screen TV with Foxtel sports and news, internet access, a minibar, an ensuite, and tea and coffee making facilities.

  • 286 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 6,663 reviews

Our guest reviews for Novotel Canberra

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,255 reviews
AccorHotels certified review
Anonymous Couples - 16/08/2017

It was ok!

AccorHotels certified review
Ben H. Business - 15/08/2017
« Work trip »

Hotel was clean and tidy, good breakfast and gym facilities. However my bathroom was not comfortable due to disability access, being tall the shower head was at my chest level and shower curtain allowed water across floor.

AccorHotels certified review
Jayde Friends - 15/08/2017
« Neither here nor there »

Staff were friendly & helpful. The room wasn't amazing. Fridge leaked water everywhere, bathroom/shower was pretty gross. Definitely not what I would call an executive room.

AccorHotels certified review
Simon Couples - 15/08/2017
« Comfortable room. »

Room was fine other than we would have preferred a king size bed. Room was clean other than broken biscuits lodged down the chair cushion. Bathroom very small but adequate tho' the water flow from the shower has been reduced too far. Location of property is excellent. Car parking worked well altho' the cross over traffic lanes had me confused. Great valet staff.

AccorHotels certified review
Chris Families - 15/08/2017
« pleasing »

The staff at breakfast were so accomodating and welcoming- I would go back just for the breakfast

AccorHotels certified review
Dave Couples - 15/08/2017
« A well run hotel with very helpful staff and excellent facilities. »

Great but I don't like paying 20$ for parking.

AccorHotels certified review
Anonymous Solo - 15/08/2017

Room was very clean however fruit addressed to another guest was left in the room. On day 2 no hand towels or bath mat was left in the bathroom, one of the cupboard tops wasn't wiped down Bathroom had a sewerage odour for the whole 3 nights

AccorHotels certified review
Anonymous Business - 15/08/2017
« Stay was good - staff courteous and helpful »

As above

AccorHotels certified review
Anonymous Families - 15/08/2017
« Staff were very friendly and helpful »

All staff we encountered from front reception desk, to valet, to cleaning staff were all very professional and courteous. Was very impressed with the customer service provided to us and could not have asked for more in that department.

AccorHotels certified review
Anonymous Families - 15/08/2017
« Great stay with helpful staff. »

I accidentally left a bag in the car park, the staff worked out the bag belonged to me and left a message on my phone before I even realised the bag was missing, thanks.

AccorHotels certified review
Sydney F. Families - 15/08/2017
« Great second stay »

Our f. loves he Novotel. Breakfast was great and all staff were very accommodating of our children. We look forward to returning and don't consider anywhere else in Canberra.

AccorHotels certified review
Smart T. Families - 15/08/2017
« Average experience, terrible service at the restaurant »

Room was good, check in and check out was fairly smooth, we used online check in service. Minor details were annoying - kettle in the room was not working, reception didn't pick up when I tried calling. Dinner at restaurant was disappointing experience. Kids meal on menu specified "vegetables" and we got served chips. I don't consider chips vegetables. One main meal was forgotten. When we were paying the bill at check out, restaurant manager interrupted and took another customer payment while making us wait. We decided not to come for breakfast.

AccorHotels certified review
Paul G. Families - 15/08/2017
« Just ok »

Stayed a Friday and Saturday night at the Hotel. Our initial impressions were that the public areas, hallways etc need attention as they were very tired. We booked a 1 bedroom room/ apartment for two adults and one child. It was our belief that the sofa bed to be used by our daughter would, as you would expect be contained in the living area of the room. Not so, the sofa bed is within the bedroom to our surprise. Perhaps the room description could be improved on the Accor web site. The living area contained a small kitchen, a very small dining table and an addditional TV. Due to the space if would very difficult to cook and have someone sitting at the dining table. Overall the room was clean but the bathroom requires a good dose of anti mould in the shower. We ate in the restaurant for breakfast and one evening meal. Breakfast was the usual buffet. Sunday morning was very busy and the staff were very flustered. We enjoyed dinner, the food was good and service was good also. Overall we were neither impressed or unimpressed with our stay.

AccorHotels certified review
Elizabeth C. Families - 14/08/2017
« The experience was not as good as previous experiences. »

Previously as an Accor Plus member I would receive a welcome pack, giving me complimentary drink as well as a letter confirming I had free wifi. This time I was checked in as a normal person, I had to request the complementary drinks and if I was not aware of what was required to get the wifi I would never have known that I had free wifi. The room was fine however there was a bad smell coming from the toilet which they tried to fix by spraying the bathroom about 5 hours after I notified them. I also found a used soup, shampoo & conditioner in the bath/shower compartment which I removed. On the first morning that I had breakfast, there were several tables with no one at them but dirty dishes had not been removed. I had to wait a few minutes before someone came to remove the dishes. On all three days there was only a small amount of scrabbled eggs in the server and I had to make do with a small amount as the server was not filled even after waiting approximately 10 minutes. When I checked out I was charged for 4 nights for having my car in the underground parking instead of only two nights. Luckly I realised when I got home and I then contacted Novotel to have this rectified. As an Accor Plus member I would have expected better service.

AccorHotels certified review
Paul C. Couples - 14/08/2017
« Value for money »

How is the Novotel better than Mecure?

AccorHotels certified review
Markos W. Couples - 14/08/2017
« It was good, we wanted to stay another night but could not afford the Jun in price. The way it was handled we thought it was greedy and will never look at the hotel brand again »

We got a free up grade and the staff when we arrived was nice enough. However the idea that there is no food options at 10:30 am I think ridiculous. Surely we are not the first people that decided we wanted breakfast that late. I've worked in many hotels in my 22 years hospo experience and stayed in plenty and never come across not having any food available

AccorHotels certified review
Hardy Business - 14/08/2017
« The Hardys »

Upon checking into room 239 we discovered air-conditioning was not working - attempted to contact reception - phone not working. Room looks out (but cannot be accessed) to large terrace which is in urgent need of cleaning and updating. The large windows were filthy with cobwebs in corners. We were changed to room 639 which was an improvement - however layout 'interesting', particularly bathroom situation! I've not been in an hotel where the bathroom sink doubled as a kitchen sink. The hotel rooms in need of an upgrade. Staff however were cooperative and friendly.

AccorHotels certified review
Nori Solo - 14/08/2017
« Good accommodation »

Good location and service

AccorHotels certified review
Anonymous Business - 14/08/2017
« Pleasant »

Pleasant but upgraded restaurant booking was not relayed to restaurant staff. Also restaurant staff were aware payment was for room and breakfast

AccorHotels certified review
Corporate T. Business - 14/08/2017
« nice stay great spot »

very nice room with lovely welcome amenity. good space to do some work in the room, with a nice desk

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