Hotel - Novotel Canberra
Novotel Hotel Novotel Hotel

Novotel Canberra Hotel

4.0/5 3,535 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Athletics stadium (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Offering a range of accommodation options that include an Executive King Room and an Executive Apartment, Novotel Canberra is ideally suited for both business and leisure travel. Each room is well-appointed, featuring contemporary décor and a range of convenient facilities. Guests staying at this superb Canberra hotel can enjoy in-room climate control, a flat screen TV with Foxtel sports and news, internet access, a minibar, an ensuite, and tea and coffee making facilities.

  • 286 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • Minibar
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 9,965 reviews

Our guest reviews for Novotel Canberra

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 3,535 reviews
Andrew W. Families - 14/10/2018 AccorHotels certified review
« Good service. Poor standards of rooms. »

Heating broken, rooms in poor condition.

Susan U. Solo - 14/10/2018 AccorHotels certified review
« everyone was extremely helpful and the room was clean and pleasant »

My four nights at Novotel were very good - I had no complaints at all

Craig Business - 14/10/2018 AccorHotels certified review
« A little disappointing and misaligned to other experiences »

I stay at various Novotel across Australia and New Zealand and am generally impressed or very impressed. Given it’s around 20 nights per year I guess odds are there is going to be one disappointment. This is the first stay in Canberra. The little things count and unfortunately a number of little things added up to a disappointment. The little things: -7th floor needed maintenance (primarily painting- looked like it hadn’t been finished) -Dreadful room service meal (and cold) (how do you get a cheeseburger and chips wrong?) -no one to greet at lunch -breakfast coffee order took 30 minutes - very slow internet- I reverted to my cell

Anonymous Business - 14/10/2018 AccorHotels certified review
« Adequate »

Room was ok but nothing special. Had a weird smell that took about 20 mins to clear once I came in and turned on the air conditioning.

Anonymous Couples - 14/10/2018 AccorHotels certified review
« no problems! »

service friendly, room fine, everything working as far as we used it, no complaints

Graeme O. A. Couples - 14/10/2018 AccorHotels certified review
« Mr Graeme B. »

Briefly. Good. I do not find benefit in complaint. Service was excellent. Location was excellent. Breakfast. Catering for so many people must be a challenge. I am happy to stay at your facilities.

Kathy Families - 14/10/2018 AccorHotels certified review
« Convenient and pleasant stay »

Conveniently located above the bus station, this hotel was also well located for visiting the main sights. Some busy road works nearby which can’t be helped. Breakfast was super busy and sometimes more staff were needed to clear plates. Rooms were big and comfortable

Krishna B. Families - 14/10/2018 AccorHotels certified review
« Good »

It was a good experience. I was not aware of the ongoing road works, otherwise the stay was fine.

Melissa Families - 14/10/2018 AccorHotels certified review
« Fine but a few issues »

When I checked in, I went to the priority line and was the. Ignored while 2 people who arrived after me were checked in. Not a problem But maybe don’t Have the carpet and priority check in service. Dirty plate from the last guest was still at our door when we checked in. Wasn’t cleared after delivering my kids room service either - surely if staff are a plate with food on it in the hall, they pick it up? Anyway, none of these really matter, but you sent the survey so i’m Telling you

Jonathan L. Business - 14/10/2018 AccorHotels certified review
« Great customer service, great hotel »

The service was fantastic, food at the restaurant was great, great location, my only critisism was that the hotel is a bit tired and old. Time for a refurb.

Erin M. Families - 14/10/2018 AccorHotels certified review
« Lack of attention to the little details »

The room comfortable however the service wasn’t very satisfactory. I had to call twice and waited about 20-30 mins for an extra pillow to be delivered to the room. We had 2 conditioner and no shampoo, the wait for dinner in the restaurant was long (was told after asking about our meal that there was a conference - should have been told this before we ordered). And the water of the spa was low in the pool area.

Allan Couples - 13/10/2018 AccorHotels certified review
« Excellent service; thoroughly enjoyed our stay. »

We thoroughly enjoyed our stay. The service was very good- the restaurant staff were exceptional. The rooms and facilities were of a high standard and well maintained. I especially enjoyed the sauna; we specifically chose the Novotel as it had a spa and it was worth it.

Joanne Families - 13/10/2018 AccorHotels certified review

It was ok Bed felt like I was rolling to one side Hallways dirty Room was ok but dirty behind beds Was not told had to pay for parking

Steve Business - 13/10/2018 AccorHotels certified review
« A comfortable stay »

A good stay in Canberra this week even with a packed house for school holidays. Great location and always happy to stay here.

Hugu Business - 12/10/2018 AccorHotels certified review
« I only spent 1 night so no major issue. However, I wanted to go to the gym after work as I had time, but it was really too small. »

Good welcome from the staff. The room is fine. Breakfast was OK. But gym is really too small and does not have enough equipment. There were only 4 people in the gym when I when to check it, but it looked packed.

Kandy R. Families - 12/10/2018 AccorHotels certified review
« Pleasant with some hiccoughs »

There was confusion at check in and at breakfast if we had breakfast included. i had called the hotel before I booked online to confirm that I was booking breakfast. The bathroom is very tired and there is a constant running and dripping of water sound.

Nick Business - 12/10/2018 AccorHotels certified review
« Sub optimal »

Bed bugs in my room, I felt your manager seen this/myself as a nuisance. Asked if I wanted to move rooms, obviously I did. Took a long time for this to get sorted. Moved me into an “executive room” which was slightly bigger but now with no balcony. That was the end of it. No offer to have my affected clothes cleaned. This process took an hour of my time because of the poor management of the situation.

John V. D. Couples - 12/10/2018 AccorHotels certified review

Very nice to have a few days off to visit Canberra and to stay with you

Riti A. Business - 12/10/2018 AccorHotels certified review
« Has a potential to be great »

Possibly have more than 2 checkin/checkout counters during busy periods. Staff appeared to be under stress while serving guests which resulted in staff speaking in a manner which could be construed rude and impolite. One such instance was during breakfast on 04/10/18 at 7:15am when a staff behind the coffee station was rushing around serving everyone but in doing so was speaking to a non-English speaker in a way that was construed condescending. Even I received a brunt of her stress which was duly pointed out to her. Her response was that "it has been a busy day". The day had just started! No apology was extended to either myself or the non-English speaker.

Paul M. Business - 12/10/2018 AccorHotels certified review
« Novotel Canberra 9th of October 2018 »

On the 9th of October 2018 I stayed with the Novotel Canberra for the first time. Can I just say that everything from the initial contact to enquire about a booking thru to check out was absolutely top notch, exceeding all of my expectations. I would especially like to point out to you the fantastic customer service of Sam Rao and Jennifer Walker; they along with the rest of the staff have made me decide on the Novotel being my home away from home when in Canberra.

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