Hotel - Sofitel Paris Baltimore Tour Eiffel
Sofitel Hotel Sofitel Hotel

Sofitel Paris Baltimore Tour Eiffel Hotel

4.5/5 256 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed 25  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

Beautiful materials in harmonious, original shades give the 103 rooms (including 28 suites) at the Sofitel Paris Baltimore Tour Eiffel a warm atmosphere, perfect for rest and relaxation. With MyBed bedding, free WIFI,iPhone docking station, and flat-screen TV, each room provides wellness and relaxation. Some rooms enjoy a view over the Eiffel Tower. The hotel also makes connecting rooms available for families.

  • 103 rooms
  • 85 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Baby bed
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,809 reviews

Our guest reviews for Sofitel Paris Baltimore Tour Eiffel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 256 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 04/12/2018 AccorHotels certified review
« Elegant hotel and nice and helpful staff »

I arrived very early and my room wasn't ready: the staff was really good at accommodating me by keeping my luggage while I visited the neighborhood. The room was nice and I specially appreciated the fact it was prepared for the nighttime in the evening. Nice attention. I will come back.

Angela Couples - 03/12/2018 AccorHotels certified review
« Great hotel, but we had a poor experience one night »

We had a lovely time and enjoyed the hotel, except for one evening when we wanted to relax by the fire (which was broken) and have a bottle of wine we had purchased out during the day. One staff member said it was no problem when I asked then another came up and asked if we were even guest of the hotel loudly and told us we had to go to our room with the wine-- this was pretty embarrassing and not what we had previously experienced at the hotel. Our room was rather small, but we went up and had to wait almost 30 minutes to have a corkscrew brought up.

Edwardb Business - 03/12/2018 AccorHotels certified review
« Friendly, Professional Staff and Well-Appointed Room »

Friendly greeting from porters and reception staff, comprehensive explanation (in English) of hotel and facilities. Clean and nicely decorated room. Good breakfast selection.

Bach A. Couples - 02/12/2018 AccorHotels certified review
« Professor of medicine in US »

Warm and classy. Some short falls. Namely the bed. Two single beds were put together to make our bed . I find this most unsatisfactory . Bath room area had no heating . It was always cold. Room service was excellent. The staff of the hotel were superb . Overall a satisfactory stay

Anonymous Business - 01/12/2018 AccorHotels certified review
« A lovely stay »

It was lovely, from the moment I checked in I was greeted my friendly staff and shown to my room. Everything was perfect. Thank you!

Paul M. Couples - 30/11/2018 AccorHotels certified review
« Very nice - especially for a Paris hotel !! »

Met expectation and great location !

Marc S. Business - 29/11/2018 AccorHotels certified review
« Was expecting better »

Encountered two issues during my stay, didn't feel a special effort was made to compensate me for it

John Couples - 28/11/2018 AccorHotels certified review

Excellent. Fantastic staff! Great breakfast. Wonderful location.

K Couples - 28/11/2018 AccorHotels certified review
« Good »

The overall staff at the reception and restaurant were welcoming, caring and professional. My only discomfort was mainly from the concierge. It’s my second time staying in this hotel and I will likely go back but will definetly coordinate with an external concierge as the one in the hotel was not as cooperative as he should have been. I excessively shopped in Paris and was asking for a Tax Refund location within Paris but the concierge didn’t even bother “googling it” and proceeded to say that there isn’t any in Paris. I then googled it myself and found various locations, showed it back to the concierge and he didn’t seem pleased and checked through his monitor and said, “ I don’t know it, but check it out if you want. What’s Global Blue?” in an unpleased tone. The thing is, even if he didn’t know about any Tax Refund location, he could have simply googled it or made calls. His job is to facilitate and service customers in a professional manner. In addition, we might be a young couple from Dubai but are well educated, well informed and well mannered; hence, it would be great if those in the concierge department would learn how to treat such guests instead of slightly looking down on them or not even bothering to service them. Finally, I understand that the person in the concierge department is mature in age and career with excellent experience given the two Les Clefs D’or, yet again despite us looking younge but I also am highly educated, speak well French (despite him not knowing), work in the leading luxury retail industry in the Middle East and my partner leads the guest experience in a 7 star hotel in Dubai; hence, respect and professionalism would be well appreciated for all guests.

Sabina T. Friends - 27/11/2018 AccorHotels certified review
« Nice »

The stay was nice, except the room size, it was extremely small. We had a bad experience with front office team, during city strikes on 24/11/2018 we decided to visit one nice restaurant. Your concierge booked a table for us, in advance 2 days before because the restaurant is with high demand. On the day of our visit we ask to order a taxi for us, as a results because of strikes all the city center was block by the police and the taxi driver had no possibility to get us to the restaurant. We spend 50 eur for taxi and return back to the hotel. How come that reception did not know about overlaps in the city? How come that concierge who booked a table for us did not worn us that there are problems on the roads, but just booked a taxi. Actually it's a very strange situation for me. I'm working it the ACCOR hotels for 7 years in 3* hotel and I know how the service should be done in such situations. It was absolutely NOT a Heartist way of treating the guest. All in all the stay was ok. We would like to encourage barmen in the lobby bar. Unfortunately I do not remember the name, but he was working in the bar on 24/11/2018 from 23:00 till night. Hope my feedback will be helpful for your hotel.

Nancy Couples - 26/11/2018 AccorHotels certified review
« Amazing! »

It was amazing from start to finish, the staff were attentive and very welcoming. They were helpful at every turn. The room was great, a little small but for a short stay in a busy city it worked for us.

Andrew R. Business - 25/11/2018 AccorHotels certified review
« Great position, great decor, rooms very 'Paris' - small »

excellent location. Very good decor however the room was very small. As a Platinum member i received no free drink, no upgrade and no gift - so very unusual for Accor. Breakfast was a bit chaotic - quality was good but the service was very hap hazard.

Anonymous Business - 25/11/2018 AccorHotels certified review
« Nice but tight »

Friendly staff, high service level, very comfortable bed, no noise, but, small room and inconvenient due to stairs inside, and not fresh air (smelly and humid)

Abi Business - 24/11/2018 AccorHotels certified review
« Below expectations »

Given a room which had a faulty door, window opening into the shaft, stairs within the room to move from one level to another.

R B. Couples - 22/11/2018 AccorHotels certified review
« Hotel is in very convenient location and is of a good standard »

Second visit due to convenient location. Excellent, friendly, and helpful front desk staff. Rooms small but adequate. Breakfast good but what is on offer not completely clear. (eg. cooked breakfast available or not?). Overall a pleasant visit and we would return.

Dave C. Friends - 21/11/2018 AccorHotels certified review
« Great concierge and desk service worst room and housekeeping service ever experienced »

Your breakfast was a 10, concierge and desk service a 10. My room was mostly elevator and staircase, mattress needs replacement, day three I finally asked for some shampoo and body wash, toilet made noise all night, finally turned fan on full to drowned out the noise of toilet,was informed it would take a few days to fix. Offered new room but didn’t want to pack everything and move for one night. Turndown service was nice. Location was great. Window should be blocked as the view was discussing.This room should be used as a storage room, definitely not up to the standards you are obviously trying to set. Our friends we were traveling with loved there room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Sofitel Paris Baltimore Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You room has been checked by different head of department. I am very sorry for this disagreement. I can assure you it's not like that we would like to offer our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Poncey General Manager

Paul A. Couples - 21/11/2018 AccorHotels certified review
« Great Hotel »

Very good services , the staff was very respectful and kind . They helped us with everything about the city and tourist attractions . The food was extremely tasty and fresh .

Anonymous Business - 20/11/2018 AccorHotels certified review

lovely, spacious room. only complaint is that the doors slam loudly so it woke me up when others came in and out.

Anonymous Couples - 20/11/2018 AccorHotels certified review
« excellent concierge! »

wonderful service in general but still I found the room too small (for a luxury room - the upgrade is much appreciated) and also it is the only Sofitel that I have been (and there are many) that it did not have a proper coffee machine (Nespresso) in the room.

Adrian K. Families - 19/11/2018 AccorHotels certified review
« Excellent service and good location »

Staff were very kind and requests were promptly provided. The only downside was that the room was labelled as a '3 person room', yet my family of 3 had to share only one bed. The location and view were spectacular. Overall had an enjoyable experience at the hotel.

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