Hotel - Hotel Moorhouse Ikoyi Lagos - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Moorhouse Ikoyi Lagos - MGallery by Sofitel

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3.5/5 142 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Private outdoor parking
  • Air conditioning
  • MURTALA MUHAMMED
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 8 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 90 rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Fax machine
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 664 reviews

Our guest reviews for Hotel Moorhouse Ikoyi Lagos - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 142 reviews
AccorHotels certified review
Kitch Business - 14/06/2018
« It was a horrible and disappointing experience especially against the background of the cost of your room. »

The food did not have varieties, my bathroom did not have hot water, the sheets are old and the refrigerator not functional. The reception had a smell. I can not recommend this hotel. It has lost its old game and status.

AccorHotels certified review
A. Business - 14/06/2018
« Wonderful »

I like the fact that you made deliberate efforts to remedy bad situations e.g cancelling the charge on food ordered because of the delay in delivering the service. That was impressive especially in a country like Nigeria were customer service isn't a priority.

AccorHotels certified review
Uche Business - 12/06/2018
« Highly improved services »

I experienced fantastic customer service like never before. I had a challenge with my booking and room allocation but was swiftly attended to by Mr. Dennis. Truly this was a different service from the shoddy service I usually get from Moorhouse

AccorHotels certified review
Dr. S. Business - 11/06/2018
« Despite the challenges, I made effort to enjoy my stay. »

The atmosphere around the hotel was friendly and welcoming. Despite the ongoing refurbishment works, the facility was safe to stay. May I suggest the hotel designate a "Smoking Area" because the current use of corridors allow smoke to emit into the facility on opening connecting doors. I stayed on the fourth floor and had challenges regarding hot water to bath. Overall, I made attempt to enjoy my stay.

AccorHotels certified review
E. E. A. Business - 09/06/2018
« It was okay »

I was satisfied

AccorHotels certified review
Mikky Business - 07/06/2018
« Satisfactory but there is still room for improvement. »

Enjoyed the restaurant and courtesy of staff. Satisfactory but could improve on some areas - the gym section, room service response, provision of room necessities, electricity.

AccorHotels certified review
Anonymous Business - 07/06/2018
« Mr »

The food is generally good, but the my experience with the front desk was not pleasant. Of particular concern is the Lady called Ella.

AccorHotels certified review
Onomrefeduvwu K. E. Business - 07/06/2018
« Awesome »

My stay in the moorehouse was a memorable one ranging from the front desk down to the room service....I sure had a nice time

AccorHotels certified review
John A. Business - 06/06/2018
« Good experience, likes your service »

I had a good experience though it was not my first one, still I had a nice time with your hotel. Keep up the good work, would also like to be there again in the future

AccorHotels certified review
Godswill A. Business - 05/06/2018

The environment is so convivial

AccorHotels certified review
A. C. O. Business - 05/06/2018
« Engr »

Satisfied

AccorHotels certified review
Ayodeji Business - 04/06/2018
« Mr. »

satisfied.

AccorHotels certified review
Yunlong H. Business - 03/06/2018
« Good location »

When I entered my room 301, I found 1 bed light was not on, and 2 another lights I cannot find the switch. So I called the reception, after 15 minutes nobody came, then I called again, another 15 minutes past, still nobody came to me, I was angry with this. The room is not bright enough, finally it's almost 1 hour, the maintenance guy just knocked my door, but he didn't bring the spare bulb, he left again to take it. Finally after 5 minutes, all the lights worked. The bed sheet is not clean enough, I can see some marks still there. And there is no towel nor slippers in the bathroom as the room description mentioned. Thanks God I brought my own there. The food selection in breakfast are very limited. And the banana cake is too dry. I requested for an invoice, and gave me business card to the lady, but she still made mistake on the invoice of my company name. And she took so long time to print it out. The room rate is really too high comparing with the overall services, if only for one night like me, still ok. But I don't think I will choose this hotel if I will go to Lagos again.

AccorHotels certified review
O. A. O. Business - 02/06/2018
« Mr. »

The reception was ok, the janitorial services was ok as well except the items in the bathroom has reduced, things like the numbers of towels, tissues etc. The food served in the room was something else compare to my previous stay, the meal was poor not fresh at all needs serious improvement. Laundry services was ok. Receptionist are ok as well. Not too bad but needs improvement.

AccorHotels certified review
Tani R. Business - 01/06/2018
« Good »

Good But you should work on your AC and the Water

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rahme, We very much appreciate your comments regarding your stay at The Moorhouse Ikoyi Lagos. We are working at the moment on the hot and cold water system and hopefully by the second week of July the work will be finished. Thank you again for sharing your comments, and we hope to have you back very soon. Sincerely, Monica Aguilar General Manager The Moorhouse Ikoyi Lagos-Nigeria

AccorHotels certified review
I. O. Business - 28/05/2018
« It was good »

Thanks Moor house, I received an upgrade of room following complaints after my last stay. The room was very nice. Check-in was smooth and welcome service made me feel special. Breakfast as always was a delight, tasty with good variety Unfortunately, facilities in the room like the shower knob and the bed wasn't in good shape. It was difficult to turn the shower knob, in fact the first day, I ended up using the bath tub. One leg of the bed was not good, kept pulling out. Housekeeping was not replacing all used toiletries, foot towel and it took till third day to get cream, I never got coffee but then I am not sure if this was because of change in policy so I didn't request.

AccorHotels certified review
D G. Business - 28/05/2018
« Advertise a gym and both treadmills broken! Had to move my room because internet not working! »

Attention to detail is missing.

AccorHotels certified review
Anonymous Business - 28/05/2018
« My experience was not quite satisfactory »

I have visited Sofitel a couple of times, and my experience has been good. Lately, I have noticed a decline in their services with respect to breakfast. some you gone to the restaurant and literally find nothing reasonable to eat. My last visit, I was checked into a room without room slippers, I requested and they told me they will get back, up till the time I left they never came with a feedback. Worst of all is the laundry service. in fact, it seems to me that apart from the beddings and towels other clothing such as shirts are properly laundered.

AccorHotels certified review
Peter Business - 27/05/2018

This is a run-down hotel which does not deserve the name Sofitel. The bathrooms are a desaster and very badly mainained. The condition of the building is indescribable. The only good thing I can say is that the staff tries hard to satisfy the demands of the customers. I am a platinum member but will choose next time another hotel in Lagos.

AccorHotels certified review
Ralph Business - 23/05/2018
« All good but the servicing of the room disappointing »

Your staff are delightful but breakfast is disappointing

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