Hotel - Hotel Moorhouse Ikoyi Lagos - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Moorhouse Ikoyi Lagos - MGallery by Sofitel

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3.5/5 135 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 112.50 USD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Air conditioning
  • MURTALA MUHAMMED
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis  (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 8 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 90 rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Fax machine
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 461 reviews

Our guest reviews for Hotel Moorhouse Ikoyi Lagos - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 135 reviews
AccorHotels certified review
Ian B. Couples - 05/12/2017
« Nice hotel »

My platinum Accor card was of little use.

AccorHotels certified review
Steven V. Business - 05/12/2017
« No value for money balance, definitely not worth 4 stars; outdated look and feel »

As a silver member of the accorhotels loyalty programme i booked this hotel by the name and look of it in the picture gallery. As always the professionally take pictures look better than the actual situation but i was quite astonished by this presentation; the hotel looks a lot more dark on the inside than the pictures, there is a huge mold scentand problem in the lobby. Rooms are outdated, look/feel worn and could do with a refurbish. I was in room 215 and my room door didn't even lock by itself cause it was jamming, i had to give it a good pull before leaving to make sure it was locked. Minibar was not even filled (1 bottle of orange juice), tea/coffee facilities in room are 1 coffee and 2 tea bags? Airco wasn't able to cope with the heath and the one in the bedroom made a hell of a noise so it's impossible to leave it on overnight; bathroom looked like the 60's and i didn't notice a lot of marble as stated in the room description. On top of that the halogen spots above the sick was out of it's fitting without glass protecting from touching the lamp or wires! The ceiling lamp even had melted due to a contact with a lamp that was obviously too hot. TV was impossible to watch in room as it was basicly showing a lot of snow. Staff, except lobby, seems uninterested and merely there to make a living, i thought service and friendliness would be included in a room rate averaging 230 euro per night! Pool was unusable, upon my arrival sunday late there was an event it seems which caused the pool to be covered; when i left next friday, the pool was still not usuable. It had been filled but was not filtered. I can't understand this happens in a 4 star hotel of the Accor group; specially not if it lasts over 5 days. Only positive point: the gym. It looked the most modern of the whole infrastructure although two out of 4 cardio machines were not working. One threadmill was reported out of error and the screen of the stationary bike malfunctioned and was only showing snow. I thought my previous stay in the Radisson Blue in Lagos was a disaster, but it is possible to achive worse it seems. Will not recommend nor visit this hotel again unless serious metamorphose is undergone.

AccorHotels certified review
Sandra Business - 04/12/2017

No bath towels in the bathroom No CNN on a the TV because decoder was broken no roasted aubergine sandwich for two days the bathroom is too small

AccorHotels certified review
Kola A. (. L. B. Business - 03/12/2017
« I found a great place to rest my head! »

I had a great experience. I made some observations on the wall in the MooreHouse Lagos. Admin needs to fix it. I have already referred a few of my mentors.

AccorHotels certified review
Lara Solo - 01/12/2017
« Not good »

I didnt find the stay pleasant as i had better access to amenities in my house than the hotel. No hot water. Very slow or no response to complaints by management. There's no motivation to stay here next time..

AccorHotels certified review
I. Business - 30/11/2017
« Mr »

My first night was awful. I checked into the hotel at about 9pm. Immediately I got to my allotted room, I started noticing a myriad of problems with basic services in the room. The water from the tap was brownish; the intercoms was dead...and I was on the first floor; I had no kettle or complimentary items for tea; I had to bathing soap. Then, yes, the bed was broken. I ended up not having my shower that night. By the second day, the water had returned to normal and other services restored. But for the three days o spent I still didnt have a kettle or items for tea.

AccorHotels certified review
Collins I. Business - 28/11/2017

1. Ella at front desk is best concierge you have. Other ladies not friendly at all. 2. Kitchen staff look overworked and stressed. Difficulty in remembering orders. 3. Paint spraying work carried out was most insensitive to lodgers in the hotel. Smell was choking. 4. Housekeeping need to be supervised as they only relay the bed sheets. Desks are not rearranged etc. 5. Asides these nice experience room was excellent and comfortable.

AccorHotels certified review
E. E. A. Business - 27/11/2017
« Mr »

The air conditioning in my room was terrible.

AccorHotels certified review
Nato Business - 27/11/2017
« I was not impressed »

Disappointing

AccorHotels certified review
Ayorinde Business - 26/11/2017
« Service Response time is very slow »

I give it to you for front desk service. They are welcoming but that alone can't override overall experience. Restaurant and room service need to sit up. And opt their game.the lag time is unbearable. There is this offensive odour at the walk ways, it smells like fumigation And choking. Your pool is dirty

AccorHotels certified review
V. M. Friends - 23/11/2017
« very poor experience this time around »

very understaffed hotel. no one to cater to any needs , there was no towels in the room and for getting me towels it took virtually two hours.

AccorHotels certified review
R S. Business - 22/11/2017
« Staff very fiendly and helpful - Rooms very hot »

I will be visiting Lagos regularly and as a Sofitel customer am concerned about staying at the Moorhouse as the room was hot and stuffy. The staff are friendly and helpful. Breakfast is ok but the best scrambled egg that I have eaten at a hotel. variety is limited though.

AccorHotels certified review
K. O. Business - 21/11/2017
« My overall experience was not satisfactory. »

My experience staying with you was not a pleasant one. The water that was being dispensed from the faucets was dirty. The AC in my room was not functioning properly as i woke up sweating profusely the next morning. There were no bath robes and slippers. There was no electric socket close to the bed. There were no varieties for breakfast at the dining.

AccorHotels certified review
Dr. O. M. Business - 20/11/2017
« The A/C in my room was not working and the treadmill in the gym was not working... »

The worst experience ever!

AccorHotels certified review
George Business - 17/11/2017
« Good hotel and friendly staff »

Hotel was very conveniently located. It is a good hotel and the staff was all friendly and helpful. The place does however need a bit of refurbishment and the parking area in front is a bit tight. Overall, we were fine with the whole experience.

AccorHotels certified review
Olatunde O. Business - 15/11/2017
« Dropping standards »

It was below par as the television didn't work at all, I checked in at 11pm anf couldn't access the bar as the barman was unavailable. Also, I was unable to retrieve my forgotten item which now makes it 3 things forgotten that the hotel hasn't been able to locate or return.

AccorHotels certified review
Lagotian Business - 13/11/2017
« Rapidy falling service standards. »

Where do I even start??? Been staying at the hotel for over two years and things seem to be going only downhill. Sample these: - For four out of five days, the shower gave only HOT water. My skin almost got scolded. Complained to House Keeping, Reception and the Duty Manager multiple times each day, but it took more than four days to fix. - The shower gel tube was filled with a foul smelling liquid (can't mention what the smell felt like!) - The water pipes are rusting. The colour of water that comes out for initial 10-15 seconds is red/orange. - Most items in the breakfast spread are not available - juices, fruits, bakery items, spreads. You have to plead with the staff multiple times to get any thing. - They have stopped keep bathroom slippers in stock, so you don't get one even after asking. - Wrong entries on my bill, which takes forever to fix - House Keeping phone is not attended promptly or not attended at all.

AccorHotels certified review
Anonymous Business - 07/11/2017
« Average »

The overall maintenance culture of The Hotel is seriously declining, Air conditioning not working, unavailable hot water in some rooms, leaking water on the ground floor etc., This impacts negatively on experience

AccorHotels certified review
Yusuf I. Business - 03/11/2017
« the Hotel and staff are amazing. »

The Environment is so calm, no noise, the staff are very much dedicated and friendly. the breakfast is superb, I enjoy every of bit of my staying in Moore House Ikoyi Lagos.

AccorHotels certified review
Jonathan Business - 02/11/2017
« Still an Oasis of calm! »

This was my fourth stay at the hotel. Staff are so helpful and polite. Please sort out the Airconditioning and the TV reception in the rooms. My only other grouse is the lack of Jam/Marmalade at breakfast.

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