Hotel - Mercure Paris Terminus Nord
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Mercure Hotel

Mercure Paris Terminus Nord

21 Rue de Dunkerque  Ile de France 
75010  PARIS
FRANCE

2,336 reviews
TripAdvisor Rating Based on 2,336 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
  • Public indoor parking
  • Pet allowed 15  EUR
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
  • Public indoor parking
  • Pet allowed 15  EUR
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Self service business centre
  • Copy/print service available
See all services

To improve your experience, the hotel will be under renovation from May 4, 2017, and will reopen in 2018. The new entrance will be at 21 Rue de Dunkerque. The team at the Mercure Terminus Nord hotel looks forward to welcoming you

Hotel location

Our rooms

At the Mercure Paris Terminus Nord hotel, choose one of our Standard or Privilege rooms, offering a wider range of services. Spacious and warm, some offer a fantastic view of Montmartre and the Sacré Coeur...(depending on availability).

  • 236 rooms
  • 236 non-smoking rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Mercure Paris Terminus Nord

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,336 reviews
TripAdvisor review
Couples - 13/06/2017
« Super convenient location; remodeling is underday »

I chose this property because of its proximity to Gare du Nord (right across the street). The hotel is being renovated, and the temporary entrance is a bit hard to find. As many Trip Advisor reviewers have noted, the renovations are badly needed. However, our room (534) was clean, quiet (our room faced the interior courtyard, not the street), and the bed comfortable. The main shortcoming was that the WI-FI signal did not reach the inside of the room (it was OK out in the hallway).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for sharing your comments with the Tripadvisor Community. We are happy that you enjoyed your stay. The satisfaction of our customers is our priority and be assured that we have taken notes of your comment that will be corrected during our refurbishment. By hoping to welcome you again. Best Regards, Anne Oury, Deputy Manager

TripAdvisor review
ABUSAMRA58 Business - 10/05/2017
« STILL GOOD »

I have been coming here for years and this hotel has maintained its standards. Although this is not a luxury hotel, but it is very well located and adequate. The rooms are clean and the staff professional even though it sometimes takes a long time to check-in. this should not be the case especially if pre-booked. I am particularly fond of the rooms facing the Gare Du Nord from which the Sacre Coeur is also visible. At night this view is very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your experience regarding your stay at Mercure Paris Terminus Nord with the community of TripAdvisor. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. We hope, dear guest, to see you back soon, Anne Oury, Operation manager

TripAdvisor review
Business - 05/04/2017
« 50m from Gare du Nord »

Need to stay comfortably and 3min walk from Gare du Nord? Want a decent, quality breakfast and rooms that are very good size for Paris and well appointed? Then Mercure Gare du Nord is for you. The metro is on the doorstep , so all the "need to see" Paris is a short trip away

TripAdvisor review
Family - 05/04/2017
« Great Location, great Hotel »

The hotel location is Short walking distance to Paris Nord train station and city Bus stop. More foods chain restaurant surrounding next to the hotel. The room very clean and very nice,convenience to visit many places.

TripAdvisor review
Family - 04/04/2017
« Mercure Terminus Nord »

Very good one night stay. Only problem was overnight heat as air conditioner did not seem to work and it was too noisy to leave window open. Breakfast was fine. There are plenty cafes around to have dinner. Very handy for Gare du Nord

TripAdvisor review
Solo travel - 03/04/2017
« Regular Visitor to Paris »

Being a regular visitor for over 20 years to this hotel says enough I believe, The most important observations for me are the sleep quality and convenient. location for my purposes. Over the years there are have not been any major changes but the bathrooms if not the whole interior needs updating. I noticed on my visit last week that a start has been made on this work. I don't know if it will remain the the Accor Group after the work is completed.

TripAdvisor review
Couples - 17/03/2017
« cameopig »

room condition fallen since we last stayed there no upgrade was offered ,furniture of room Shabby carpets marked, fridge cupboard but no fridge, balcony door jammed, we were out all day Sunday returned in evening room not serviced , not for us again until made over, location superb, staff very well turned out, not eaten /drunk there so cant comment, local bar round corner the hideout open late, great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your experience regarding your stay at Mercure Paris Terminus Nord with the community of TripAdvisor. It is always a pleasure to receive positive feedback regarding our staff. On the other hand, we truly regret your disappointment regarding the disappointment generated by the state of your room. The hotel will be fully refurbished next year and we hope to keep having you among our regular guests. Don't hesitate to contact me directly before your forthcoming stay with us and I will be more than happy to welcome you. Best Regards, Anne Oury, Deputy Manager

TripAdvisor review
Business - 17/03/2017
« Only location is an asset »

The hotel is old with very small rooms. Bad quality/price. I am a frequent visitor of Accor hotels, but this hotel is not worth the visit. Too expensive and completely outdated. After three bad expereinces I will not come here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We are sorry that the condition of the hotel was not living up to your expectations, and we urge you to accept our sincerest apologies. Mercure hotels are eager to provide the best quality service for your stays; therefore, your opinion is very valuable. We are planning the complete refurbishment of the hotel in 2017. By hoping that we will find back your trust and will have the chance to welcome you another time, for this matter, don't hesitate to contact me personnaly for your forthcoming stay. Best Regards, Anne OURY

TripAdvisor review
tck1804 Business - 13/02/2017
« Good location if traveling from gare du Nord »

Only 4* property next to the gare du Nord station. Some of the rooms are refurbished, some are not as such make sure to ask for a refurbished room Service is not a 4* service - Check-in Check out very slow, and to serve their customers is not always their priority Breakfast is very average - small buffer with very cheap products - industrial orange juice, industrial bread, and industrial scrambled eggs. You can see that most of the products are the cheapest quality available within the ACCOR food procurement suppliers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all, we thank you for taking the time to share your experience following your stay at the Mercure Paris Terminus Nord. We truly regret your disappointment regarding your check-in and check-out that have been very slow. Also, we are very sorry that you didn’t enjoy our breakfast. We are always trying to provide the best selection and a wide range of products for our customers. Comfort of our guests being our main priority, be assured that we feel very concerned about your dissatisfaction and we will look at necessary arrangements to avoid such inconvenience in the future. We hope to win back your trust, Anne Oury, Deputy Manager

TripAdvisor review
Business - 12/02/2017
« Mercure terminus nord paris »

I have stayed in this hotel many times in last 12 years. The hotel was good. I found during this trip the hotel has become bad in up keeping. I had a suite. The bathroom was smelling of urine inspite of cleaning and treated with disinfectant. I had to change suites but same result. House keeping and cleaning of room was poor. The house keeping was not even refilling required things next morning.I will not come back to this hotel. The rooms were not in good condition.

TripAdvisor review
Anders B Business - 12/02/2017
« Stay at Mercure Paris Terminus Nord »

Mercure Terminus Nord has always been a hotel on my bucket list! Arriving late Monday 6th and checked into room 515, Nice view over Gare du Nord but there it ended. The room and bathroom was very worn down, although it was okay clean. the wash bin in the bathroom had a lot of cracks and needs an immidiate change. For the following nights I was upgraded to a "priviliege room" 228. I was bigger but the standard had the same level as 515. Wash bin had cracks and looked awful. Positve thing with the hotel the breakfast had a very good and rich offer. All things very fresh and tasteful. The position is off course unbeatable. Sorry to say but in spite of that not enough value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anders, Thank you for your comments. We are very sorry that your stay wasn't up to your expectation regarding your room. We are happy to announce you that we will start the refurbishment of our hotel within a month. We are all exciting about this refurbishment and can't wait to show our new rooms to our dear customers! We hope to win back your trust. Anne Oury, Deputy Manager

TripAdvisor review
tiggerOhio Solo travel - 08/01/2017
« Always my first choice »

I have returned repeatedly to the Mercure Gare Du Nord. The staff is always so pleasant and helpful upon check in and for what ever I need during my stay. The cleaning staff is always friendly and professional. The location is great and the rooms are comfortable, with good beds and pillows.

TripAdvisor review
Friends getaway - 02/01/2017
« Ejb »

Hotel location fab other than that terrible Given 2 rooms total different standard had to really complain before a move was offered. Rooms dated and had to wear something on feet in room as carpet was stained and dirty

TripAdvisor review
656jenniew Family - 24/12/2016
« Mercure Paris Terminus Nord »

Great staff, very helpful. Mercure really need to review areas like bathrooms (sinks etc) to bring them up to acceptable standard. Great location right by the Gare du Nord. Perfect for rail and other links.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenniew, Thank you very much for sharing your experience regarding your stay at Mercure Paris Terminus Nord with the community of TripAdvisor. Your feedback is an unvaluable tool to try to keep on improving our quality standards; thank you for your advice about the staff and our prime location. Concerning the furniture, the hotel will be fully refurbished next year and we hope to keep having you among our regular guests. Don't hesitate to contact me directly before your forthcoming stay with us and I will be more than happy to welcome you. Best Regards, Xavi Vega General Manager

TripAdvisor review
davidpK4621KN Business - 12/12/2016
« Mediocre »

Incredibly noisy, poor room insulation. The room was incredibly small. Both the room and the bathroom were in need of being redecorated. Definitely not to a four stars standard. While the location is practical to visit Paris, it is not a safe area.

TripAdvisor review
Business - 22/11/2016
« not quite as good as it used to be.... »

I've been coming to this hotel for years as it's so convenient for Gare du Nord but I have to say it's beginning to look a little tired. The room was very clean and bed comfortable etc but bath and sink really have seen better days and although the carpet was clearly hoovered the stains were really quite alarming! Staff have always been really nice and welcoming here but this time one or two were not very warm or helpful. Got the feeling they were doing the very minimum. I'll probably keep coming back for the convenience but would not want to spend high prices for a room here in futurw!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your experience regarding your stay at Mercure Paris Terminus Nord with the community of TripAdvisor. It is always a pleasure to receive positive feedback like yours. On the other hand, we truly regret your disappointment regarding the service you received from some of our team. Comfort of our guests being our main priority, be assured that we feel very concerned about your dissatisfaction and we already shared your comments with our Team in order to avoid such inconvenience in the future. Also, please accept our sincere apologies about the disappointment generated by the state of your room. The hotel will be fully refurbished next year and we hope to keep having you among our regular guests. Don't hesitate to contact me directly before your forthcoming stay with us and I will be more than happy to welcome you. Best Regards, Anne Oury, Deputy Manager

TripAdvisor review
Business - 20/11/2016
« one night business trip »

Welcome was friendly and relatively quick. Small elevator took me up to my spacious upgraded room on the 6th floor, however, finding the room was fun, turning around many corners in this old building. The bathroom was ok, however, needed a renovation. TV was too small, difficult to watch the news when lying on your bed, I'm glad I have good ears so atleist I could follow the speech

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is with great pleasure that we have taken note of your impressions. We are pleased that your stay with us went well. Also, please accept our sincere apologies about the disappointment generated by the state of your bathroom. We are planning the refurbishment of our hotel beginning of 2017. Waiting to welcome you again very soon among us. Anne Oury, Deputy Manager

TripAdvisor review
Business - 24/09/2016
« Mercure Paris Gare du Nord »

Well located facing train station and 2 metro stations A bit old fashion but it has the spirit of ancien time. Room are large compared to Paris average offering. Rooms are very quiet. Good WIFI connection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alain, Thank you for taking the time to tell us about your experience within our hotel. We are happy to read your comments and see that you enjoyed your stay here. We then look forward to welcome you again in our hotel. Best Regards, Anne Oury, Deputy Manager

TripAdvisor review
Solo travel - 25/07/2016
« Return Visit of Many »

First Class convenient location for me on my regular visits to Paris. I have recommended Mercure to many friends. The rooms are spacious with comfortable beds. I have stayed at the newer Mercure on Rue Lafayette but it is not so convenient he rooms are small and it is not so convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerry, Thank you for everything. It's a real pleasure to read your comment ! We shared it with my team. See you soon with us ! Jean-Louis Descoins, General Manager

TripAdvisor review
Business - 17/06/2016
« Great Location for Gare Du Nord »

This directly opposite Gare du Nord - so great for coming/going from the Eurostar. The room was comfortable enough - bed was OK, air con and wifi both worked. As I booked late I had a suite which had a coffee machine and kettle but the cost was not cheap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience within our hotel. We are happy to read your comments and see that you enjoyed your stay here. We then look forward to welcome you again in our hotel. Best Regards, Anne Oury, Deputy Manager

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