Hotel - Sofitel Philadelphia
Sofitel Hotel Sofitel Hotel

Sofitel Philadelphia Hotel

4.5/5 3,549 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 5am to 1am
    • Opening hours : Week-end 5am to 3am

Business services

  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

  • 306 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 150 family rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • TV with on-screen billing info
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 12,007 reviews

Our guest reviews for Sofitel Philadelphia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,549 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bob Families - 13/08/2018 AccorHotels certified review

We stayed here two years ago. It was perfect. This time not so much. The room needed a lot of general upkeep. Caulking, painting, wallpaper. Housekeeping didn't do a good job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your disappointment in your recent stay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously, I have have spoken to our Director of Engineering regarding the maintenance oversights, and our Director of Rooms regarding the cleanliness. Please rest assured we are taking the necessary steps to address this and ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Additionally, I remain committed to the continuous update of our hotel, and we are looking forward to scheduled renovations in early 2019. As a token of good faith, I would like to extend a complimentary future upgrade to a suite with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me or my assistant at Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Frank Couples - 13/08/2018 AccorHotels certified review
« Awesome »

Amazing trip, excellent service in every sense, and a beautiful hotel and location.

JJbydc Business - 13/08/2018 TripAdvisor review
« Overall good but a little miscommunication »

Overall good stay. Clean and comfortable room. I booked Luxury suite. At checking-in, I was told that I got upgraded to Prestige suite because of my platinum status. Imagine my disappointment when I opened the door and found out it was still a luxury suite. However, it was midnight so I decided not to make a fuss.

Tony Business - 12/08/2018 AccorHotels certified review
« She-she-La-La Not So Much »

I'm been traveling for years but have only stayed at a Sofitel hotel on two occasions - this trip being one of those. For the most part the hotel was very nice the staff was indeed awesome. The room was nice and laid out well. What was disappointing was the fact the room didn't appear to have been vacuumed as there was some debris on the carpet and the bed was -----really don't know how to describe it other than a sink-hole. As a traveler I know I'm not going to match what I have at home but the bed I had was just one big mush.....a very thick super soft topper and a mattress that was not supportive of holding the pillows. I would have expected more from a she-she high end hotel chain like this. Oh and yes the bar is a great hang-out and for the most part one of the bartenders was great. The other one seemed annoyed that he had to be there. Other than that AC worked great and was very quite, bathroom was nice and had great lighting so you can actually see. And the location is great! Let me know when you upgrade the beds and I'll come back!

Monica E. D. Couples - 12/08/2018 AccorHotels certified review
« Absolutely Great Stay »

I had the true SOFITEL experience this time. Greeted in French. Everyone was attentive and helpful. Room was spotless and smelled wonderful. I’m renewed and my faith in SOFITEL restored!!!!!

Michael Couples - 12/08/2018 AccorHotels certified review
« Great Weekend Getaway! »

The stay was extremely relaxing and enjoyable! My wife and I spent our Anniversary at Sofitel a week ago. I have to say that every employee was polite and very helpful. This was my wife's first time there and my third. The entire loayout of the rooms to the bar and restaurant was great. Walking distance to many bars,restaurants and shopping areas this should be a easy decision for anyone. I have to Thank the General Manager Mrs. Angela Bauer, for her Personal note and arrangements for our Anniversary! That was very thoughtful of you ! I can't tell you how impressed we were. In the business world we have a saying, you get what you pay for! It's just my opinion and my experience here that it's safe to say, I won't stay anywhere else! We are looking forward to our next trip! Thanks again for a Great Weekend!

Kirtana Couples - 12/08/2018 AccorHotels certified review
« Conveniently located hotel with a wonderful staff and excellent amenities! »

We had an awesome stay at your hotel! The room was spacious and comfortable. Your staff was very attentive and professional. The hotel was conveniently located in a great neighborhood of the city and was close to a lot of great restaurants and bars. We would definitely stay here again in the future :).

K. Families - 12/08/2018 AccorHotels certified review

He stay was lovely and staff wwas excellent. The only thing I was less than satisfied with was the shower the pressure was terribly low making it a challenge to wash my hair!! Otherwise it was very nice and will visit again.

Friends getaway - 12/08/2018 TripAdvisor review
« Great Hotel »

Very nice hotel. Clean, friendly. Room was quite large and comfortable and unbelievably quiet--no traffic noise, inside or out; couldn't hear guests or plumbing in adjacent rooms. Bedding was extremely comfortable. Only minus: while well-furnished, there was no bureau, no drawers in nightstands, very little room to store clothing. Maybe the French have a different idea of clothing storage needs?

Anonymous Families - 11/08/2018 AccorHotels certified review
« Recently in July stayed at Sofitel for wedding /reception. Outstanding service and courteous, efficient staff. »

All the staff were friendly, accommodating and provided excellent service to all the wedding guests. The hotel location was central in the city and easy to walk to various venues. The reception was top notch. The team were all very efficient and timed the food, cocktails and evening events so that all guests had an enjoyable and positive experience. Pierre was amazing managing the event and his exceptional communication skills shined.

Janis Z. Families - 11/08/2018 AccorHotels certified review
« Stay in Philly »

We enjoyed our stay in Philadelphia due to the friendly staff and its location. The room was spacious and clean but we had no drawers to store our clothes for the 4-day stay. The closet was fine to hang clothes but a small chest would be great.

Anonymous Couples - 11/08/2018 AccorHotels certified review
« Below average »

Stayed here because of hotel tonight. Called concierge 4 times periodically each time no one answered the phones. Very disappointed with service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the delayed response from our concierge office, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have spoken to our Director of Guest Services regarding this oversight. Please rest assured we are taking the necessary steps to address this issue and ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Cm Couples - 11/08/2018 AccorHotels certified review
« Great experiance »

Clean room, quite and pleasent staff. Thank you

Bill R. Families - 10/08/2018 AccorHotels certified review
« Wonderful »

Our stay couldn't have been better. Far exceeded our expectations.

Scott Business - 10/08/2018 AccorHotels certified review
« My home when in Philly »

Very good- always attentive staff- great location- super comfy bed- quiet room- But- its getting to be time to freshen up- the finishes in the rooms/bathrooms are showing signs of age and wear, this fixtures/tile are as well

Anonymous Families - 10/08/2018 AccorHotels certified review
« Great location, staff and service, but rooms worn for a true 5 star experience. »

Great and friendly staff, incredibly efficient and good room service. Luxury suite was perfect for a family of 3 and good value. breakfast in hotel restaurant also very good and what I expect of Sofitel. Only real critique negative is upkeep of the room: furniture - chairs, couch, tables all showing wear with worn threads, chips in wood, etc. Bathroom wallpaper peeling and overall bathroom finish looking worn (caulk, tiles, etc). Hairdryer did not work well (cold air only).

Anonymous Business - 10/08/2018 AccorHotels certified review
« The Sofitel is a comfortable hotel with friendly service in a good location. »

The people were friendly, from the bellhops to the front desk to the restaurant staff. The breakfast buffet was good (although a non-pork meat choice would be good, such as a chicken sausage). The room was comfortable once we turned the air-conditioning temperature from 68 up to 73. We will be back the next time we travel to Philadelphia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan L., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. If you have time, please also check us out on Facebook! A great place to see "what's happening" at our hotel and earn prize giveaways! Sincerely, Angela Bauer General Manager

F G. Families - 10/08/2018 AccorHotels certified review
« Amazing, comfortable, very relaxing , customer service top of the line »

Awesome relaxing couple of days. Everyone from the bell captain to front desk staff extremely friendly and knowledgeable in their area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamarra G., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. If you have time, please also check us out on Facebook! A great place to see "what's happening" at our hotel and earn prize giveaways! Sincerely, Angela Bauer General Manager

Anonymous Business - 10/08/2018 AccorHotels certified review
« Lovely! »

Staff were polite, attentive, knowledgeable and efficient! The room was spotless and comfortable. The dining room breakfast was delicious. I was there for a conference, so most of our meals (breakfast and lunch) were buffet style. The food was very good, presentation was good and there was a plenty of choices. The location is perfect to access many interesting restaurants, shopping and tourist attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deb R., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. If you have time, please also check us out on Facebook! A great place to see "what's happening" at our hotel and earn prize giveaways! Sincerely, Angela Bauer General Manager

James P. M. Business - 10/08/2018 AccorHotels certified review
« A mixture or Excellent's, Good's and one Poor. »

My one Poor was view from Room 627. Probably not even hotel's fault. But it was very inconsistent with other aspects of the visit. Another problem you have is outside of hotel (front entrance) is poorly lit and not particularly welcoming. So easy to fix. All Excellent: front desk, bathroom, buffet luncheon (delicious!), meeting room (large table + video), room amenities.

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