Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,407 reviews

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Description

ALLSAFE approved hotel

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,407 reviews

TripAdvisor Rating  4.5/5  4,457 reviews

Certificate of excellence 2023

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Attentive staff.

Bonjour Mary H., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Incredible Experience - Most Confortable

TripAdvisor rating 5.0/5

TeresaA969 Couples - TripAdvisor review

We traveled in March while they're lobby was under construction, the original room we were assigned was on the 10th floor which we thought would be fine for construction noise since we were up so high, however, the first morning we were there the there was hammering and because we were right off the elevators we could hear all of it through the elevator shaft in our room. We brought this up to the front desk and they were amazing! They were very understanding and immediately worked with us to assign a new room. Mera and Ivan are AMAZING and very helpful! Ivan knows all about Philly and can tell you all the best places to go, his "cheat sheet" was the best! Alex in the restaurant was also helpful, very empathetic to our situation and even brought us free drinks. The new room was as far back in the corner as possible and was absolutely perfect! So quiet we couldn't hear a thing from anywhere. I cannot say enough about the room and beds. They are literally the most comfortable beds I've slept in besides my own. The bathroom is spacious and well-appointed and there was plenty of room to spread out. The hotel is close to so many things and a short walk to many attractions. We had an amazing stay and look forward to coming back to see the new lobby all put back together!

Bonjour Teresa, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Well located

Customer review rating 5.0/5

Matt Couples - Confirmed reviews ALL

Clean and well located.

Bonjour Matthew P., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Good location but construction and fees take away from decent experience.

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

The room was clean. Construction disrupted the lobby and elevators $30 “Urban Fee” on top of room rate.

Bonjour Alex V., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our lobby hasn't be touched in 20 plus years. We felt that in order to remain a place that you all enjoy, a change was necessary. We are excited about the renovation project and hope that you will consider a return visit this summer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Lovely hotel, great location, stay here every year for the flower show.

Customer review rating 4.0/5

Jeffrey P. Friends - Confirmed reviews ALL

The construction was a bummer, did not know about it when booking, probably would have gone elsewhere.

Bonjour Jeffrey Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our lobby hasn't be touched in 20 plus years. We felt that in order to remain a place that you all enjoy, a change was necessary. We are excited about the renovation project and hope that you will consider a return visit this Spring. Don't Miss the grand opening event! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

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Other web-users rate our hotel

  • 825 reviews 9.4/10 Location
  • 1,648 reviews 7.6/10 Room
  • 1,757 reviews 8.5/10 Service
  • 25 reviews 5.2/10 WiFi
  • 569 reviews 6.2/10 Cleanliness
  • 328 reviews 4.7/10 Amenities
  • 224 reviews 7.6/10 Breakfast

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