Hotel - Sofitel Philadelphia
Sofitel Hotel Sofitel Hotel

Sofitel Philadelphia Hotel

4.5/5 3,597 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 5am to 1am
    • Opening hours : Week-end 5am to 3am

Business services

  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

  • 306 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 150 family rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • TV with on-screen billing info
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 12,405 reviews

Our guest reviews for Sofitel Philadelphia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,597 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nancy Couples - 15/10/2018 AccorHotels certified review
« Very pleasant stay. Will return. »

Delightful room. Very clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Ella G. Business - 15/10/2018 AccorHotels certified review
« Welcoming and comfortable »

Staff was great. The room was comfortable, clean and quietly elegant. I didn't have a chance to ask but I would love to see the rooftop gardens and bees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Audrey Business - 15/10/2018 AccorHotels certified review
« Well appointed room and well located hotel. »

The staff was responsive, and I enjoyed my stay. The wireless internet was reliable, and it was easy to do work. My one complaint is I thought the water pressure was weak, and it took a long time for the water to heat up.

Michael Business - 15/10/2018 AccorHotels certified review
« great location...great environment »

great location and meeting facility...enjoyed health club and lounge!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Laurie H. Couples - 15/10/2018 AccorHotels certified review
« We were totally disapointed with the room and the service »

The room was not clean. The second day we left the room at 9:45 am and we got back at 4:30 pm. It still had not been cleaned and we had to wait in the lobby while it was being cleaned. Also, I had requested a few extra shampoos and body wash. They never came. Overall the service was poor and I paid for a suite which I feel was a total waste of money. Holiday Inn Express would have been better!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously, and I have spoken to our Director of Rooms. Please rest assured we are taking the necessary steps to investigate these oversights and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future upgrade to a suite with breakfast for two included, should you decide to stay with us again. Please do not hesitate to contact me or my assistant at Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Patricia Business - 15/10/2018 AccorHotels certified review
« My visit was great! »

I always enjoy staying at the Sofitel Hotel. Everyone is so friendly and helpful! The rooms are very comfortable. I have meetings here often for work, and the staff knows me by name and always bends over backwards to be of service. And the food and service is wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Francisca A. Couples - 15/10/2018 AccorHotels certified review
« Great hotel! »

The room was superb, the staff was really nice and breakfast was divine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Susan R. Couples - 15/10/2018 AccorHotels certified review

We had a wonderful evening at the Sofitel. We came to celebrate our 20th anniversary. We planned to stay in a luxury suite but requested an upgrade if one was available. WE are Accor members. We received 2 drink coupons and an ugrade to our room. It was as wonderful as we remembered and will definitely be returning to your hotel in the near future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Ed Business - 14/10/2018 AccorHotels certified review
« Nice »

Nice location surrounded by good restaurants and good shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Anonymous Business - 14/10/2018 AccorHotels certified review
« Good service, limited amenities, nothing over the top »

The staff was pleasant and helpful, but was disappointed that there was no place to congregate separate from the bar/restaurant areas. Were part of a large group and would have liked to hang a bit more with colleagues without having to buy drinks. Very disappointed that in-room fridge full of mini-bar and snack items so it was unusable for anything else. Have dietary restrictions and wanted fridge to store my own food.

Maletta V. Business - 13/10/2018 AccorHotels certified review
« Not my best experience this time. »

I really love the Sofitel, but this last stay was not as enjoyable.as previous stays. My room was on the 4th floor near the gym so I was hearing what sounded like construction outside of my room. When I went to iron my clothes, the retractable iron cord would not stay out. I also found it difficult to regulate the temperature in the room. Some of my colleagues experienced issues with the shower doors. That became a topic of conversation over dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your recent stay, as this is not a reflection of our standard. I want you to know that I take this feedback very seriously and I have spoken to our Director of Rooms regarding the iron, temperature and shower doors. Please rest assured we are taking the necessary steps to address these oversights and ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future upgrade to a suite with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me or my assistant at Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Kari S. Couples - 13/10/2018 AccorHotels certified review
« Magically »

We loved our room and the service we received the minute we walked through the door of your hotel. Luis, that checked us in was amazing and even took our picture for us. The only disappointment was that we were charged for a bottle of wine from our room that we never consumed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Additionally, I have spoken to our accounting department and confirmed that you have been credited for the incorrect charge for the wine. Please let me know if this credit is not reflected on your statement - it may take up to 7 business days for the credit to appear. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Timmmmen Friends - 13/10/2018 AccorHotels certified review
« Nice Hotel in Down Town - best Staff ever »

Thanks a lot for the good service, which we had on our stay in Phili.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. w., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Kevin M. Business - 12/10/2018 AccorHotels certified review
« CEO »

MAGNIFICENT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Anonymous Friends - 12/10/2018 AccorHotels certified review
« Short but sweet »

Accomodatimg and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

John H. Business - 12/10/2018 AccorHotels certified review
« very dated and run down rooms »

I expected more from the hotel. The room needs to be repainted. Most of the furniture and walls were scratched or dented. It just looked and felt dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your room, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have spoken to our Director of Rooms regarding your comments. Additionally, please rest assured I remain committed to the continuous update of our hotel and we are looking forward to scheduled renovations in early 2019. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Sodapop C. Families - 11/10/2018 AccorHotels certified review
« Great hotel and really nice staff »

Amazing, will definitely stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Anonymous Business - 11/10/2018 AccorHotels certified review
« Best hotel stay ever »

While I was there for an examination (a horribly unpleasant experience), your staff were extremely kind, the facilities in immaculate condition, and the room was not only beautiful done but by far the nicest accommodations I have ever experienced. Please encourage your staff to continue providing the great customer service that they exhibited during my stay. It was greatly appreciated during a very stressful time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying at the Sofitel Philadelphia! We appreciate you completing our guest survey regarding your stay with us. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our goal at Sofitel Philadelphia is to be the leading hotel in the downtown Philadelphia area. To gain this exposure in our area, we invite you to take a few minutes and log on to TripAdvisor to share your experience with others. https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Business - 11/10/2018 TripAdvisor review
« They allowed having a wild party in the room next to me »

I was there for a business trip with presentation at 7AM Saturday morning and I was staying in a suite as a gold member. The room next to mine had a wild party with people yelling and screaming for hours.There were probably 30 people going in and out for hours. I spoke to the hotel management 3 times. After the 2nd call, they finally sent security which only told the party to keep it down. They still were very loud with drinking games. I called again and asked if they allow parties. After 3 hours they finally kicked them out. I wasn't rested and it was difficult to do my presentation in the morning. I asked the front desk in the morning and he said the manager will contact me with the explanation. I have not heard a word yet. I will never stay there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BusinessTraveler1976, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I want you to know that I take your feedback very seriously, and I have spoken to our Director of Rooms, as well as our Security manager. Please rest assured this is not a reflection of our standard and we are investigating this issue. The comfort and satisfaction of our guests remains the utmost importance. Please do not hesitate to contact me directly as I would like to discuss your recent experience in further detail. Kind regards, Angela

Anonymous Families - 10/10/2018 AccorHotels certified review
« furniture was worn looking »

asked for sheet at 330 pm. when got back to room at 1130 pm. still wasnt there. had to call again. asked for frig in afternoon. .was brought quickly. when got back to room at 1130 pm, all inside was warm.. brought new one up only to find out that guy who brought first one put into an outlet that wasnt working. first guy didnt even check before he left room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the multiple oversights you experienced, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously, and I have spoken to our Director of Rooms regarding the delay with your sheet and the problem with the refrigerator. Please rest assured we are taking the necessary steps to address these issues and ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

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