Hotel - Sofitel Philadelphia at Rittenhouse Square
Sofitel Hotel Sofitel Hotel

Sofitel Philadelphia at Rittenhouse Square Hotel

4.5/5 3,663 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 5am to 1am
    • Opening hours : Week-end 5am to 3am

Business services

  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Philadelphia 4-star hotel reflects contemporary French and American style, with an emphasis on comfort. Each Philadelphia luxury hotel room is equipped with WiFi internet access, a fully stocked mini bar, and French bath amenities.

  • 306 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 150 family rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • TV with on-screen billing info
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 13,319 reviews

Our guest reviews for Sofitel Philadelphia at Rittenhouse Square

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 3,663 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 09/02/2019 AccorHotels certified review

Not very accommodating about late check out compared with other hotel chains. More than one experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies we were unable to offer a late check-out during your recent stay. Please rest assured our team strives to honor late check-outs whenever possible, and unfortunately, there are days when the team is unable to. I have personally updated your guest profile to reflect your wishes for a late check-out should you decide to stay with us again. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

James P. Solo - 08/02/2019 AccorHotels certified review
« EXCELLENT COULD NOT BEEN A BETTER STAY »

CHECK-IN WAS QUICK N EASY, STAFF WAS GREAT, ROOM WAS JUST WHAT I NEEDED AND EVERYONE WAS VERY HELPFUL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Burroughs, Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Dr. N. N. P. Business - 08/02/2019 AccorHotels certified review
« Good, but the property is noticeably dated. »

Stay was good, staff was friendly, but the property is dated (for example, the shower heads, shower basin/tiles, etc. all show their age -- specifically, the grime built up in grout of the shower tiles, the worn tile colors, the shower head that doesn't pivot or adjust well, etc. -- not what I expect from Sofitel at all).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your room, as this is not a reflection of our standard. I want you to know I take your feedback very seriously, and I have shared your feedback regarding the cleanliness of your shower with our Executive Housekeeper. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Additionally, we are currently updating all of our guest rooms and bathrooms, and the upgrades should be complete by end of April of 2019. As a token of good faith, I would like to extend a complimentary upgrade to one of our new suites with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me or my assistant at Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Gt Families - 08/02/2019 AccorHotels certified review
« Never Disappointed - Always Stay »

The Sofitel Philadelphia is the only hotel we stay at when we visit Philadelphia which several times a year. If you arrive by car, the porter is there to help you with your luggage and your car is well looked after. The porter usually stays with your things until after you have checked-in (which is fast and convenient) and takes your luggage up to your room. Both the desk and the porter ensure that you understand how things work and the amenities of the hotel. One of the primary reasons we stay at the Sofitel Philadelphia is because they are pet friendly. If you advise that you are traveling with a pet, there will be a bowl and bed for your pet in your room. Nice touch. When you require your vehicle, you call 15 minutes in advance as they provide in/out service. They are currently updating their room and were assured our next stay would be a new experience. If you are a member of their program and book on line, you will find that the room rate and selection might be more than on another site. Using another site, you will not get your points with the program.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Mary G. Business - 07/02/2019 AccorHotels certified review
« It was good but was slightly disappointed this time »

I did not like my room... dislike when bathroom is right next to bed Toiletries were not provided (qtips, shower cap,) Bed was sagging

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the housekeeping oversight with your toiletries, and the discomfort you experienced with your bed, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward.I truly appreciate you bringing this matter to my attention. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Mike Business - 07/02/2019 AccorHotels certified review
« The overall hotel is very friendly and the service is at a high level. »

Terrific. The housekeeping staff is outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Anonymous Solo - 06/02/2019 AccorHotels certified review
« Rooms need updating, staff was very nice professional »

Had the suite and the sofa was very low and old. The caulking in bathroom,shower, totally needed to be redone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment in your suite. I want you to know that I take your feedback very seriously, and I have shared this with our Director of Rooms. Additionally, please rest assured I remain committed to the continuous update of our hotel, and we are currently updating all of our guest rooms and bathrooms. The upgrade should be complete by end of April 2019. As a token of good faith, I would like to extend a complimentary future upgrade to one of our new suites, with breakfast for two included, should you decide to stay with us again. Please do not hesitate to contact me or my assistant at Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Anonymous Families - 06/02/2019 AccorHotels certified review
« Nice hotel. Lacking in front desk service. »

Hotel was clean. Hospitality service, doormen, valet were friendly, nice, prompt. Front desk tho could use some personality and heart. Also when I called to make reservation, was asked to give my children’s names for a “gift” which my kids were excited about. Nothing was given to them. Also when trying to ask for a late check out since we wanted to ride out my sons 104 fever, snotty reactions were given back to us by two people. Total turn off and won’t return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the oversight with the children's welcome amenity, and for the service you experienced from the guest services agents, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address this and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. As a token of good faith, I would like to extend a complimentary future upgrade to a suite with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me or my assistant at Ju… and we will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager

Steve R. Couples - 06/02/2019 AccorHotels certified review
« Tremendous! »

No issues, bed was comfy and shower was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Michele L. Business - 05/02/2019 AccorHotels certified review
« Top notch gem in Philly »

Everyone was extremely attentive from the moment we pulled up. We added a room at the last minute for out of town clients & they were extremely impressed as well. And the beds....heavenly!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Susan K. Couples - 05/02/2019 AccorHotels certified review
« Excellent hotel »

Comfortable, quiet and attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Anonymous Couples - 05/02/2019 AccorHotels certified review

Enjoy staying here when we visit Philadelphia. It is also across the street from our favorite restaurant- Davios.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Paul S. Couples - 04/02/2019 AccorHotels certified review
« Great place in Philadelphia »

Had a great night at the Sofitel Philadelphia

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager

Jean F. Couples - 04/02/2019 AccorHotels certified review
« Love this hotel! »

We have stayed here multiple times and love it! The hotel is beautiful, great location and excellent customer service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Anonymous Business - 04/02/2019 AccorHotels certified review
« national meeting »

place was good, service in restaurant was not very good, needed more staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the service in the restaurant, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously and I have spoken to our Director of Food and Beverage. Please rest assured we are taking the necessary steps to address this, and will ensure it does not occur going forward. I truly appreciate you bringing this matter to my attention. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Purnima Business - 04/02/2019 AccorHotels certified review
« Smooth operations support for small company event »

from the valet to check in to the bar and checkout, every touch point was consistently service oriented by being custom enough to feel personalized. Everyone listened to me and did not just repeat a company mantra or training script. I felt like everyone was interested in helping me - which goes a loooong way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. guest, Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Anonymous Friends - 04/02/2019 AccorHotels certified review
« PLEASANT »

Room veery nice. clean. Very noisy all night from street construction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the noise from the street construction, as this is not a reflection of our standard. I want you to know that I take your feedback very seriously, and although we are limited in our control of the outside construction, please rest assured we are relaying all of our guests' comments to the city of Philadelphia. Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Professor J. P. Couples - 03/02/2019 AccorHotels certified review
« Excellent stay yet again »

Great room, great service, great location. Our favourite hotel in Philly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Chris Business - 03/02/2019 AccorHotels certified review
« Perfect »

Fantastic service as usual!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

Ks Friends - 03/02/2019 AccorHotels certified review

Lovely room and attentive staff. Great location as central to restaurants, shopping and museums.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for staying at the Sofitel Philadelphia! It is always a pleasure to receive positive feedback. Please do not hesitate to re-post your 5-star comment on TripAdvisor and let others know about your stay with us. Your public feedback would mean the world to all of us on the team! https://www.tripadvisor.com/Hotel_Review-g60795-d122343-Reviews-Sofitel_Philadelphia_Hotel-Philadelphia_Pennsylvania.html Thank you again for your support. We realize that your time is valuable and we are grateful to have such loyal guests. Sincerely, Angela Bauer General Manager

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