Novotel Sydney Olympic Park Hotel

Loved it, I made a request prior to arriving for an earlier check in and everything was ready when we arrived. That one element of the journey just made everything so stress free, travelling with small children is never easy and being able to check straight in was greatly appreciated. The only issue I came across was the seating in the dinning room which didnt accomodate small children in large dinning chairs. We managed but the provision of a booster seat for existing chairs would be really helpful. We will definately choose an Accor hotel when we next travel, thank you to all your staff for your hospitality.

Staff were not overly helpful and did the bare minimum. We were not advised of parking costs until we were leaving, we also walked all the way to the pool with two young kids to be then told reception could actually give us free passes into it. Was unable to get through to room service (no one answered) so had to go down to reception and place order (also tried phoning reception but no answer). Not sure how well the rooms are cleaned as found previous peoples plane tickets on the floor. Our toilet seat was also broken which would pinch your leg if not careful, toilet roll holder also broken

Very close to all amenities that we required during our stay and would definitely return when we plan to attend other events nearby. Staff very friendly and accommodating.

Great stay ,room excellent very nice comfortable, dinning excellent great service ,check in check out excellent,would not hesitate to recommend or stay again.

Great service, Great customer service

We were made feel very special from the first point of contact a week before our stay and were asked if we required anything or parking. We had a great view from our room and could not have been in a better position for the venue we were attending. the hotel was very close to the train station and very easy to locate. Even though the week end was very busy the service in the restaurant was good and the staff kept people flowing through. We have always enjoyed staying at the Novotel and our long weekend was no different.

Excellent Room.....and SErvice

We had a comfortable stay. It would have been good if what was included in the welcome pack. We did not know that there were free welcome drinks until late and by the time we went for the drink the restaurant was closed. Our stay was short and did not order anything from room service. Everything else was good and had a smooth check in and check out

Stay was great, all went to plan and was well looked after, was very happy they looked after us with early check in and an upgrade which was fantastic/. After checking out, i didnt receive my Leclub points on my account correctly. I rang the hotel to assist and was told they would get it sorted and not to be concerned. 2 days later and nothing happened, so i rang again. First time, phone was not picked up (general number). Then i tried again and spoke with reception. The girl on reception at first was confused thinking i wanted my tax invoice, then i explained the situation, she then advised she would get it sorted with her manager and took my number and said she would call me back to confirm on my mobile. I received no call back. When i was finally fed up, i rang accor head office, the lady there saw this issue and is apparently sorting it for me i am told. (Yet to be done). I have to say i am a Gold Le club member and i do try to always stay at accor hotels, but if you promote a loyalty program so much your staff and the customer service teams should be able to sort out these issues easily without me having to chase.

Check in went smoothly. Dinner in the Restaurant was delicious and service by staff was very efficient. Breakfast Buffet was more than sufficient. Would stay again.

The stay was comfortable except for the delay with lifts

Lovely All requests met

The food and room service was of a particularly poor standard with the first night in the restaurant, service was extremely slow. The floor staff were polite and helpful, but the kitchen let them down badly with food not forthcoming for an inordinate length of time. We chose to use room service on the second night and while we understood food may be 30 mins wait time, we had not counted on nearly twice that length of time. When the food did eventually arrive it was cold and tasteless, so much so I could only eat some of the burnt chips that accompanied the meal. Needless to say if I had not been so tired we would have gone to MacDonald's, were the meals would have been at least hot and fresher, although probably just as tasteless. The only meal we thought was of a reasonable standard, was the night of the football match - we waited until all football fans left the hotel restaurant and bar area to take a table for dinner. Given there were only three tables including us in the restaurant, the food actually came out in an acceptable time-frame and tasted nice. I can only conclude the kitchen cannot cope with any more than a few meals at any given time, as given our experiences on the first two nights when the restaurant appeared to be busy, the food was woeful. In addition to the food, the other disappointment is the hotel does not have in house movies - we only discovered this while waiting for room service and thought we could let the wait time for food pass while watching an on demand movie - but we were sadly mistaken. So in summary, a very bad experience. On a positive note – the staff, both front desk and restaurant are very polite, and helpful – but as indicated above the food – both quality and presentation (warmth) were woeful. This poor quality food severely let the hotel down and the Novotel has a long way to go to catch up to the hotels in the IHG chain.

While our stay was brief, it was enjoyable. However, I do feel that after paying $398 per night for a room that breakfast and internet access would be included in that price. Also while the shower was large and luxurious, the flow of water to the bath mat was not the best look.