Hotel - Novotel Sydney Olympic Park
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Novotel Hotel

Novotel Sydney Olympic Park Hotel

11a Olympic Boulevard 
2127  SYDNEY OLYMPIC PARK
AUSTRALIA

1,258 reviews
TripAdvisor Rating Based on 1,258 reviews
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From 284.00 AUD Non member rate
From 284.00 AUD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Perfect for business or leisure travel, Novotel Sydney Olympic Park offers a range of accommodation, including Superior, Terrace and Executive Spa Suite options. Guests searching for hotels in Sydney Olympic Park can enjoy a variety of in-room facilities,such as cable and WIFI Internet access, a TV with cable channels, and 24 hour room service. Each room is tastefully appointed, featuring contemporary décor, a modern ensuite and a large work desk. Many rooms feature striking parkland or city views.

  • 177 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,982 reviews

Our guest reviews for Novotel Sydney Olympic Park

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,258 reviews
AccorHotels certified review
Deborah B. Families - 22/07/2017
« Overpriced because of location »

Nice place but charged extra for parking and breakfast which were both very overpriced

AccorHotels certified review
Gunners Families - 22/07/2017
« Friendly staff, comfortable stay »

Staff very friendly and helped whenever needed. Comfortable stay, good facilities.

AccorHotels certified review
Mandy Families - 21/07/2017
« Adequate  »

Very busy weekend at Olympic park which seemed to be handled quite well. I was not given the type of room I had booked even though it was stated on the online check-in. No attempt was even made to acknowledge or apologise even though it was clear the hotel was aware that there were 3 people staying in the room.

AccorHotels certified review
Anonymous Families - 21/07/2017
« Smooth »

No problems at all. Very professional.

AccorHotels certified review
Anonymous Business - 21/07/2017
« Great customer service »

I booked for the wrong night and you fixed it with a smile!

AccorHotels certified review
Anonymous Families - 20/07/2017
« Wonderful, staff so helpful and made a journey with 2 small children so much easier. »

Loved it, I made a request prior to arriving for an earlier check in and everything was ready when we arrived. That one element of the journey just made everything so stress free, travelling with small children is never easy and being able to check straight in was greatly appreciated. The only issue I came across was the seating in the dinning room which didnt accomodate small children in large dinning chairs. We managed but the provision of a booster seat for existing chairs would be really helpful. We will definately choose an Accor hotel when we next travel, thank you to all your staff for your hospitality.

AccorHotels certified review
Rhiannon Families - 20/07/2017

Staff were not overly helpful and did the bare minimum. We were not advised of parking costs until we were leaving, we also walked all the way to the pool with two young kids to be then told reception could actually give us free passes into it. Was unable to get through to room service (no one answered) so had to go down to reception and place order (also tried phoning reception but no answer). Not sure how well the rooms are cleaned as found previous peoples plane tickets on the floor. Our toilet seat was also broken which would pinch your leg if not careful, toilet roll holder also broken

AccorHotels certified review
Esmond D. Friends - 20/07/2017
« Wonderful »

Very close to all amenities that we required during our stay and would definitely return when we plan to attend other events nearby. Staff very friendly and accommodating.

TripAdvisor review
Family - 20/07/2017
« Disney »

Best room service I've had. The food was awesome & great value for money. The staff were very friendly especially on arrival & we had a new employee & she was very courteous. I would definitely stay here again

AccorHotels certified review
Peter F. Solo - 19/07/2017
« Peter Fitzgerald  »

Great stay ,room excellent very nice comfortable, dinning excellent great service ,check in check out excellent,would not hesitate to recommend or stay again.

AccorHotels certified review
Robin Business - 19/07/2017
« Exceptional »

Great service, Great customer service

AccorHotels certified review
Toni D. Couples - 19/07/2017
« Very pleasant from the initial contact a week before our stay, we could not fault anything. »

We were made feel very special from the first point of contact a week before our stay and were asked if we required anything or parking. We had a great view from our room and could not have been in a better position for the venue we were attending. the hotel was very close to the train station and very easy to locate. Even though the week end was very busy the service in the restaurant was good and the staff kept people flowing through. We have always enjoyed staying at the Novotel and our long weekend was no different.

AccorHotels certified review
Anonymous Couples - 19/07/2017
« Great »

Excellent Room.....and SErvice

AccorHotels certified review
Jagath Families - 19/07/2017
« We loved the time and the freedom we had. »

We had a comfortable stay. It would have been good if what was included in the welcome pack. We did not know that there were free welcome drinks until late and by the time we went for the drink the restaurant was closed. Our stay was short and did not order anything from room service. Everything else was good and had a smooth check in and check out

AccorHotels certified review
Cody R. Families - 19/07/2017
« Stay Fine - Le Club Follow up terrible »

Stay was great, all went to plan and was well looked after, was very happy they looked after us with early check in and an upgrade which was fantastic/. After checking out, i didnt receive my Leclub points on my account correctly. I rang the hotel to assist and was told they would get it sorted and not to be concerned. 2 days later and nothing happened, so i rang again. First time, phone was not picked up (general number). Then i tried again and spoke with reception. The girl on reception at first was confused thinking i wanted my tax invoice, then i explained the situation, she then advised she would get it sorted with her manager and took my number and said she would call me back to confirm on my mobile. I received no call back. When i was finally fed up, i rang accor head office, the lady there saw this issue and is apparently sorting it for me i am told. (Yet to be done). I have to say i am a Gold Le club member and i do try to always stay at accor hotels, but if you promote a loyalty program so much your staff and the customer service teams should be able to sort out these issues easily without me having to chase.

AccorHotels certified review
Elaine Couples - 19/07/2017

Check in went smoothly. Dinner in the Restaurant was delicious and service by staff was very efficient. Breakfast Buffet was more than sufficient. Would stay again.

AccorHotels certified review
Paul Families - 18/07/2017
« Pleasant  »

The stay was comfortable except for the delay with lifts

AccorHotels certified review
Michelle R. Families - 18/07/2017
« Great check in  »

Lovely All requests met

AccorHotels certified review
Col S. Business - 18/07/2017
« Food and service was well below what I've come to expect from an Accor Hotel »

The food and room service was of a particularly poor standard with the first night in the restaurant, service was extremely slow. The floor staff were polite and helpful, but the kitchen let them down badly with food not forthcoming for an inordinate length of time. We chose to use room service on the second night and while we understood food may be 30 mins wait time, we had not counted on nearly twice that length of time. When the food did eventually arrive it was cold and tasteless, so much so I could only eat some of the burnt chips that accompanied the meal. Needless to say if I had not been so tired we would have gone to MacDonald's, were the meals would have been at least hot and fresher, although probably just as tasteless. The only meal we thought was of a reasonable standard, was the night of the football match - we waited until all football fans left the hotel restaurant and bar area to take a table for dinner. Given there were only three tables including us in the restaurant, the food actually came out in an acceptable time-frame and tasted nice. I can only conclude the kitchen cannot cope with any more than a few meals at any given time, as given our experiences on the first two nights when the restaurant appeared to be busy, the food was woeful. In addition to the food, the other disappointment is the hotel does not have in house movies - we only discovered this while waiting for room service and thought we could let the wait time for food pass while watching an on demand movie - but we were sadly mistaken. So in summary, a very bad experience. On a positive note – the staff, both front desk and restaurant are very polite, and helpful – but as indicated above the food – both quality and presentation (warmth) were woeful. This poor quality food severely let the hotel down and the Novotel has a long way to go to catch up to the hotels in the IHG chain.

AccorHotels certified review
Anonymous Families - 18/07/2017
« Tasport »

While our stay was brief, it was enjoyable. However, I do feel that after paying $398 per night for a room that breakfast and internet access would be included in that price. Also while the shower was large and luxurious, the flow of water to the bath mat was not the best look.

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