Novotel Sydney Olympic Park Hotel 4 stars

this I think is probably my 26th Stay at Novotel Olympic Park. As always the the stay is without any problems. The staff are terrific and I enjoy the upgrade room and special treatment. on this trip there was one small oversight ! ,my complimentary bottle of water was overlooked.the restaurant staff and front of house staff are always very obliging and helpful. I always recommend this Hotel to my colleagues and friends. I almost feel part of the hotel staff !!

My stay was great though everytime I stay there you don’t send me an invoice and I have to chase it, bit annoying

Stained lounge, and bath tub, terrible curtain pattern, looks like blood all over them, hard bed, and a few days later got charged $28.50 extra for I dont know what. I should have received a phone call or email about whatever it was for.

I knew the Novotel would be nice enough and suit my basic needs, but they went above and beyond. I travel a lot and I am currently following a diet and gym routine that can never be followed when away unless in an apartment. The staff at the Novotel were more than happy to help in addressing my needs during my stay making all the difference to me reaching my goals! They had real healthy options on the menu. I had a delicious healthy bowl for dinner and staff swapped the rice for steamed veg on my request. They were happy to make me an egg white omelette every morning with a almond/macadamia cappuccino (cafe lovers - yes they use good milk, milk lab). Staff were the key to my stay, above and beyond and in particular Kelly was fantastic. Hotel gyms are always too basic to maintain a routine if you do train regularly with weights. They gave me access to the Pullman gym directly across the road which in addition to your cardio machines had, benches, bench press, weight machines (back, legs), free weights and even a coffee machine. I was very impressed with what was offered. There were a few glitches with my stay, but staff were apologetic and corrected these immediately. I came up to my room to find a huge platter of fruit, chocolates, nuts, water and a hand written note - for what I would call a minor error in my food order. The staff and they attitude, and willingness to assist me in living healthy while travelling made my stay great, and a long week away from home enjoyable. I did not expect the experience I had and would recommend this hotel.

The room was not cleaned when we arrived. There were left over drinks in the fridge from the previous guests and there was a plate from the kitchenette that was filled with cigarette butts. It was extremely off putting and that we walked into this especially when we are non smokers and the hotel claims to be a smoke free environment. We complained as soon as we checked in but when we pay good money for the room we expect better service and we expect a smoke free environment. As for the left over drinks, we feel as though we were in a used room.

The hotel manager on duty on 6th June is truly helpful to get me a room for early check in. Besides, there’s is an upgrade for my return visit and this is really appreciated after travelling to Sydney.

Very welcoming and friendly staff. We really appreciated our room upgrade to a suite. The atmosphere in the bar area was very good.

We were first time visitors to the Sydney Olympic park area and we liked how central everything was to us

Had a function at Waterview nearby, ideal to stay at Novotel

Receptions was efficient and answered our queries about the hotel facilities well, i.e. ability to use gym in Pullman Hotel and swimming at the Aquatic Centre for free. Our beds and room in general were also made up on daily basis, bathroom supplies and other basic beverage supplies were replenished on daily basis as well. Breakfast buffet was great, foods were simple but of different varieties.

It was good, service was satisfactory, Giang at the concierge was really helpful. The hotel didn’t seem like a four star hotel. it’s very dated.

Checkin and stay was awesome - thanks for the upgrade too. Brekky was great also. On check out we had a little trouble as the poor lady couldn't understand the difference in price due to us booking with points. She struggled with this for a while and after I explained it to her she sort of got it, in the end I said let me pay for my parking and you can sort your side out later. Then while we were waiting at the lift for the car park, Sam with a bunch of people he was showing around suggested that we use the Ibis lift as it was quicker to the car park, we agreed and as we walked away he hopped into our lift that we had been waiting for. We continued to the Ibis lift where we had to exit right thru a hallway being painted with tarps etc on the floor - obviously a hazard with ladder in the way as well. Great stay but soured a little upon checkout.

The room was very clean and comfortable. I was able to relax for a few hours before heading out to work.

Nice hotel - great location. Great service.

Just stayed one night on business. Everything went well.