Novotel Sydney Olympic Park Hotel

It was jam packed so I write this wanting you to keep in mind 3 major events were on the same night. Air con didn’t work in room, food wasn’t exactly what you would expect from a NOVOTEL buffet, bar ran out of alcohol very early on and room service food was pretty average if not less I’ve stayed at NOVOTEL so many times and never come across such a disappointing one until I stayed at Homebush. It was just like staying in the ibis budget...

Had a lovely trip overnight to Olympic Park Novotel for a major entertainment event. The breakfast was lovely, the rooms bright and well-aired, bathrooms were clean, and even though ongoing upgrades were happening, workers were polite and quiet.

Room aroma was a little unusual wouldn't say foul just it didn't feel fresh and clean. Some toiletries were missing like shampoo bottles. Only one. Had to call reception to send up for my partner.

We had an awesome weekend away. Staff were so friendly and extremely helpful. Will definitely come back time and time again.

Room size and comfort of the beds was great. The staff, especially at breakfast, were very attentive. Appreciated the valet parking on a very busy day.

Our stay was pretty good, beds were comfy, bathroom was clean, wifi worked, the only problem was that the USB outlet didn't work to charge our phones, but no big deal. Lifts were under maintenance but that can't be helped, has to be done. Buffet breakfast was lovely.

pleasant stay but lifts were slow. Room curtains did't close completely so woke early

Everything was better than expected. We usually stay at Pullman and we were pleasantly surprised.

Once again staying with my son we get a room upgrade, never get this when i stay with my husband! LOL great as always, staff friendly, a lift down but once i realised i could still get to my floor using the IBIS lifts it was smooth sailing again.

Easy online check in prior which then made check in easy at the hotel. Room was awesome, clean and was perfect for our nights stay. Two TVs, Great bathroom and lovely balcony.

Nothing to complain about! Room was clean and exactly as advertised. Parking was easy. Perfect location for seeing a show at the arena.

When we resting before check out someone come inside and check the fridge,why they can’t wait when we check out,we need privacy.

Check-in was easy as was check-out. The room was comfortable and clean and generally happy with the facilities. Very frustrated with only one lift in operation. For example I was trying to get to my room at one point and a bus load of people had arrived and checked-in. It must have taken at least 30 minutes to get to my room. Fully understand you're updating the second lift so I was happy to be patient with the inconvenience but 30 minutes to get to my room was excessive.

A very good welcome by pleasant staff who acknowledged my Accor status. A great suite with modern amenities and superb view. Ability to work without distractions.

very pleasant check in and staff. Frustrating that my room service breakfast was late twice, and I only ordered it twice! both times I ordered it I had to call and ask for it as it hadn't arrived in the time window stipulated. The second occasion, I ordered muesli and received a knife and fork to eat it with. Given I was already late, I didn't have time to call again and ask for a spoon. My room key stopped working a day before I had to check out - no big issue but very frustrating given how busy the one lift was, to go back down and ask for a new one! why couldn't the staff/goods lift be utilised in peak times during the other lift outage? otherwise my room was clean and tidy - all staff were very friendly and willing to help.