Novotel Zurich City-West Hotel 4 stars

TripAdvisor rating 4.0/5 1,427 reviews
Novotel Zurich City-West
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Room 1

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Hotel extras

  • Easily accessible from the airport, train station and highway

  • Meeting rooms with natural light and high-speed internet access

  • Hearty buffet breakfast with hot and cold dishes

  • Restaurant with terrace and a balanced children's menu

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005
zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bhf. Zürich Hardbrücke :   S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :   Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Currently, close to our hotel

Grossmünster, cathedral of Zurich, visit

From 01/01/2019 to 31/12/2019

At 3 km

Zurich Zoo visit

From 01/01/2019 to 31/12/2019

At 4.3 km

Zürich Openair Festival

From 21/08/2019 to 24/08/2019

At 6.1 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with double bed + convertible sofa bed or a comfortable armchair

  • Max. number of persons: ‌4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: ‌4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with double bed and fold-out sofa bed orcomfy chair

  • Max. number of persons: ‌4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with two separate beds and comfortable armchair

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Double Size Bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Whether it's a business lunch at noon for an affordable price on our sun terrace or the classics in the evening. Barbecue dinners, after-work aperitifs, Christmas fun or football/Olympics in the summer. We also organize private and corporate events.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Whether it's a business lunch at noon for an affordable price on our sun terrace or the classics in the evening. Barbecue dinners, after-work aperitifs, Christmas fun or football/Olympics in the summer. We also organize private and corporate events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,187 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,427 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

not the best option in zurich

Customer review rating 4.3/5

Ik Business - 11/07/2019 AccorHotels certified review

Newly reconstructed room was fine, the dark side of the stay: 1. hotel gym - there is ONE machine to train - it was out-of-order for my whole stay 2. breakfast - for 29CHF not at the level I would expect (comparing to Sheraton/Renaissance in ZRH) 3. no wardrobe in the room, only open shelves.

Enjoyable family holiday

Customer review rating 4.3/5

N. T. K. Families - 09/07/2019 AccorHotels certified review

I selected Novotel Zurich City West due to a convenient location and positive feedback of travelers who stayed there with their families. We really enjoyed staying at the hotel and succeeded in all our pre-planned activities in Zurich. Instead of having to book any night in Luzern, we optimized our travel plan by a day trip from Zurich to Luzern using the hotel as reliable base.

Not that great as in the Past

Customer review rating 4.3/5

Kris Families - 09/07/2019 AccorHotels certified review

I stayed in Novotel in diffent countries before but stayed here in France for 3 nights and the customer service at this hotel is really not great - always have to wait for small things, also towels in the room were not changed and also I was charged extra than what I was promised on the phone when booking.

Comfortable hotel for business purpose

Customer review rating 4.3/5

Et Business - 09/07/2019 AccorHotels certified review

Nice and comfortable renovated room, very good bed and pillows, nice staff

Excellent stay

Customer review rating 4.3/5

Martin T. Families - 07/07/2019 AccorHotels certified review

We were greeted warmly at reception and there was no delay with checking, even though we needed to arrange packed breakfasts for our second morning, including one gluten free. The room was clean, although we found a rogue box of tic tacs hidden in the brochures! Beds comfy, bathroom well appointed, and Wimbledon on the tv! WiFi in room was good. Pool a bit of a bonus, disappointed no sauna. Breakfasts, both in the restaurant, when we ate in the garden, and packed, were excellent. Good quality food and plenty of choice. The hotel is close to the tram stop only 10 mins from the main train station so very handy but slightly out of town, so quieter. Friendly checkout too.

Service - Check in

Customer review rating 4.3/5

Sankar Families - 07/07/2019 AccorHotels certified review

Hi, I am on a trip and could not call customer service and complaint, which i will be doing soon. But in the mean time - i would tell here the issue, if it is making any sense. While booking, i paid for the service early checkin which should be available for me from 8 AM. Due to the delays in baggage claim in Zurich airport, i arrived at the hotel at 11 AM and the reception did not provide me a room until 1 PM. I insisted that i paid for early checkin since i know i am coming earlier than the normal check in time. If you can't provide a service why you provide that option to buy and isn't it right that you return the charges ??

Hospitable, warm and beautiful property

Customer review rating 4.3/5

Anonymous Business - 07/07/2019 AccorHotels certified review

Very much appreciated the overall layout of the property with places to sit outside, a small playground for children and courtyard. The only drawback is the lack of good gym facilities which is the only reason why I wouldn’t stay again.

Somewhat 'tired' over-priced Novotel with a good dining room

Customer review rating 4.3/5

Anonymous Business - 06/07/2019 AccorHotels certified review

I checked-in online. My room key was not ready, on arrival. During the online check-in process I had to re-enter all my data. Normally with accorhotels.com the data is pre-filled in the check-in form. I have better things to be doing with my time. The shower room was dated and did not feel as clean as one associates with Novotel. I have stayed at Ibis Styles hotels in Switzerland which had more to offer. The food and the service in the restaurant were excellent. The wine was somewhat less than excellent at the price point.

Cleaning issues

Customer review rating 4.3/5

Anonymous Couples - 05/07/2019 AccorHotels certified review

Unfortunately I had to report a scatter of a previous guest's toe nail clippings on the carpet next go the bed. Reception immediately requested that housekeeping attend. The nail clippings were still there. This is disgusting!!

The mattress was not comfortable and the bathroom ......quite slippery.

Customer review rating 4.3/5

Shehla R. Families - 03/07/2019 AccorHotels certified review

The room was good and as expected at Novotel. However, the mattress was not comfortable. I could not get sound sleep. The bathroom was quite slippery and as a matter of fact my husband slipped in the shower and was unconscious for about 30 sec., till date he is having pain in his tail bone.

Dear SHEHLA R., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the mattress, we are Aware of the situation and are expecting completely new beds in the month of September this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

No services

Customer review rating 4.3/5

Mayur G. Families - 03/07/2019 AccorHotels certified review

In a 4 star category hotel there should be bell boy to carry your luggage to and from room ... good service in the restaurant

Good hotel with professional staff

Customer review rating 4.3/5

Sanjeev R. Families - 02/07/2019 AccorHotels certified review

It was very good. The staff are friendly and professional. Good buffet breakfast. Close to public transport.

It was nice

Customer review rating 4.3/5

Sonali Families - 02/07/2019 AccorHotels certified review

Staff was very friendly and I requested to arrange a small cake for my Daughter as we went there on her birthday they got a decorated plate of chocolates with a birthday balloon without any charges and room was newly renovated so it was a nice experience.

great location, very good breakfast, room ok

Customer review rating 4.3/5

Andrea Families - 01/07/2019 AccorHotels certified review

sofa bed was not the most comfortable, could not firmly lock the duvet under the mattress due to the structure of the sofa itself. Room small compared to the price paid

Nice hotel with good location but no compliments

Customer review rating 4.3/5

Vinay G. Families - 01/07/2019 AccorHotels certified review

Our stay was just ok. Hotel location was good. Also, at the time of check-in, we were informed that our booking was cancelled , however front desk person immediately arranged everything and provided us the room. Also, there was nothing complimentary, even for cutlery we were charged 5 francs. Rooms were also very small for 2 adults and 2 kids but I guess this is the standard size. I would have preferred a better room but minimum complimentary services. Thanks

Customer review rating 4.3/5

Anonymous Families - 30/06/2019 AccorHotels certified review

All the staff at the Reception desk was wonderful. Laura and Tawi were so knowledgeable and informative. Tobias gave us a lovely welcome back when we returned to stay at your hotel the second time by putting sweet desserts in our room. He even upgraded our room to to a suite as we had a very stressful trip because we thought our money was taken from the room! The money was later found and called and emailed to apologize to the Novotal- Zurich West team. Tobias was very understanding and I was glad that we could return to your hotel to apologize in person.

Stay was OK

Customer review rating 4.3/5

Vivek B. Families - 28/06/2019 AccorHotels certified review

1. Room was OK (could have been better in terms of space). 2. Housekeeping did good cleaning however Still Water was not placed in the Mini bar 3. The Breakfast was not good. Not much options for Vegetarian especially when many Indians are staying. I will rate Breakfast -10. Lack of good breakfast has demotivated for not staying in Novotel again.

Dear VIVEK B., thank you so much for taking your time and evaluate your stay. It's amazing to read that Housekeeping did such a good Job and that the room fit your expectations. For even more space, next time you could try the Suite which is almost double the size. Breakfast is Continental and we try our best to create the buffet as wide as possible, also adding vegetarian Options to satisfy everybody's favour. We hope to receive you in the near future to convince you about our Services. Sincerely, Chris Fusenig Front Office Manager

Great service from Christine & Team!!

Customer review rating 4.3/5

Stefan Business - 28/06/2019 AccorHotels certified review

Thank you to Christine and her team for making this business stay as enjoyable as possible! Appreciate the Gold Level Accor Club treatment!

Nice hotel up to Novotel standards.

Customer review rating 4.3/5

Alexander Couples - 26/06/2019 AccorHotels certified review

Very friendly staff, especially front desk, very clean and modern decor. We had an evening meal and it took a while to place any order, looked like a staff shortage, it was worth the wait as the food was very good.

Highly professional services

TripAdvisor rating 4.0/5

adriansofran Business - 25/06/2019 TripAdvisor review

Everything was excellent starting with the check-in, the room cleanliness and arrangement and continuing with the breakfast and staff that was very helpfull and who was doing all the best for the client's confort.

Dear Adriansofran thank you so much for your excellent Review, it means a lot to us. It makes us proud to get such a nice Feedback and we are happy that we fulfilled your expectations at it's best. We would be happy if you visit us again soon. All the best, Chris Fusenig Front Office Manager
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