Hotel - Novotel Zurich City-West
Novotel Hotel Novotel Hotel

Novotel Zurich City-West Hotel

4.0/5 1,391 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 150.00 CHF Non member rate
From 135.00 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 100 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,809 reviews

Our guest reviews for Novotel Zurich City-West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,391 reviews
L. Business - 13/02/2019 AccorHotels certified review
« Fine »

Fine but for my meeting purposes, I'd prefer to be closer to town, however that does not affect my experience

Lana Solo - 12/02/2019 AccorHotels certified review
« Modern, no frills, but comfortable and pleasant »

Very digital-age, online check in and check out. The receptionists very welcoming and pleasant. Loved the idea of swapping the room clean for an extra drink or points, I would say the only thing is the tea/coffee stuff still needs to be topped up regardless of room cleaning.

E. R. Business - 12/02/2019 AccorHotels certified review
« Very convenient short stay for business in Zuerich »

Enjoyed the kind and efficient service and found the hotel very conveniently located. The on-site car rental service was very useful.

Business - 11/02/2019 TripAdvisor review
« good stay »

excellent service with smilling people, very calm room, good breakfast. lifts very efficient. I have not used the swimming pool which is a bit small. hotel located in my interest zone for working but also for directly travelling to downtown by tram or to the airport by train

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Heller thank you very much for your amazing review which made us smile even more. Thank you for staying with us, we are happy to read that you feel comfortable in our hotel and the westside of Zürich. If you be around in summer you should visit "untere and obere Letten" the public Swimming Areas in the river next to the hotel, you might enjoy it. Hope to see you soon, all the best, Kind regards, Chris Fusenig Front Office Manager

Andrew Friends - 07/02/2019 AccorHotels certified review
« Perfect stay with close access to the Maag concer hall »

For starting: a clean underground parking bay. Friendly and competent service at the reception desk in the spacious, nicely decorated entrance hall. We had a beautiful twin room looking onto the Technopark square. Perfectly clean and comfortable beds.

Maher Business - 06/02/2019 AccorHotels certified review
« Two Days in Zurich »

The hotel is in a very calm area. The breakfast is delicious. Rooms are old and need renovation. Pillows are not comfortable. The lobby is very nice. You can't order an iron to your room, you have to take your clothes to the third floor to a public room for ironing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christina Bonertz General Manager

Karen R. Families - 04/02/2019 AccorHotels certified review
« Great customer service and accommodation experience »

We were upgraded from a family suite to two interconnecting rooms which worked out much better. The rooms had lovely amenities and we enjoyed the robes and slippers as a special touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Boonertz General Manager

Anonymous Business - 03/02/2019 AccorHotels certified review
« Very nice hotel. Polite competent staff. »

Was very satisfied with my stay. The staff were very competent and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr V., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Das ist unser tägliches Ziel, genau so soll es sein. Es freut uns deshalb besonders, wenn sich Gäste wie Sie die Zeit nehmen um Ihren Aufenthalt im Novotel Zürich City-West zu bewerten. Hierfür möchte ich Ihnen ganz persönlich und im Namen meiner Mitarbeiterinnen und Mitarbeiter ein herzliches Dankeschön sagen. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem dicken Lob goutieren. Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Dienste unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit herzlichen Grüssen Ihre Christina Bonertz General Manager

Ayedh Solo - 30/01/2019 AccorHotels certified review
« Ayedh »

It was good. Expensive room. Break fast was not satisfied, due to little choices

Our hotel has responded to the review
Our hotel has responded to the review

Dear AYEDH MOHAMMAD A., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely, Christina Bonertz General Manager

Business - 30/01/2019 TripAdvisor review
« Swiss of a kind »

Excellent staff and modern design. I have never seen anything like it. Lobby area welcomes you with a bar upon walking in. Bed is comfy. Noisy neighbors were addressed immediately by security. Showers are very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are incredibly happy about your nice words and are pleased that we were able to contribute to your satisfaction. A good bed, appealing design, good shower everything sounds perfect. Thanks a lot for sharing your great experience. We would be very happy to welcome you back soon. Kind Regards Christina Bonertz General Manager

Darren G. Business - 29/01/2019 AccorHotels certified review
« Confortable and friendly. Very helpful »

After not having my bookung resistered the hotel went out of their way to make me feel welcome and find me a room. They didnt overcharge just simply gave me a room at standard rates. Was confy and hospitable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., I am pleased that despite a small challenge at ch-in we were able to solve everything to your satisfaction and you had a nice time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Sanjiv B. Families - 27/01/2019 AccorHotels certified review
« Very clean »

Great breakfast, great location close to public transport. Staff was great gave my daughter a great surprise fruit dish for breakfast. Easy check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Really nice is the positive feedback regarding the fruity surprise at the breakfast for your child. This is a small new project for some of our employees. Of course that's great if we get feedback directly. Thank you very much for appreciating the little things. We hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Aurelian P. Business - 25/01/2019 AccorHotels certified review
« Good location, satisfactory saervice and comfort. »

Good breakfast, very comfortable location, overall good accomodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely, Christina Bonertz General Manager

Business - 23/01/2019 TripAdvisor review
« Business in Zurich »

A very comfortable hotel with good facilities (including pool) and a particularly good breakfast. All the staff were unfailingly friendly and helpful and I would not hesitate to recommend it to any business travellers visiting the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us at Novotel Zürich City-West and for taking the time to review your visit. It was our pleasure to have you as our guest. The nice words concerning our employees and the recommendation are definitely a highlight for us. Thank you very much and many thanks also for sharing your experiences. Thank you also for your great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. I hope to welcome you again soon. Kind Regards Christina Bonertz General Manager

Anonymous Business - 19/01/2019 AccorHotels certified review
« My stay was pleasant »

There for business and this property provides just the ammenities I need for when I come to Zurich. Close to station and no fuss

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christina Bonertz General Manager

C. Couples - 19/01/2019 AccorHotels certified review
« mr »

We were very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Bonertz General Manager

Marc Business - 18/01/2019 AccorHotels certified review
« Good (standard room), average breakfast »

Good room (Novotel standard). Breakfast was average at best, definitively not as good as Novotel Barcelona where I stayed the days before

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR B., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely, Christina Bonertz General Manager

Antonello D. F. Business - 18/01/2019 AccorHotels certified review
« Foul Smalling Room »

The room was a smoking room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DE F., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz Genera Manager

Ivo K. Business - 18/01/2019 AccorHotels certified review
« Not up to standr I would expect from Executive room, noisy. »

My room was directly next to elevator machine room or elevator shaft, it was really noisy, I did not want to report this to reception as I would have to move all my belongings. Breakfast was not bad, but had no wow effect and I missed especially omelettes. Reception staff was kind and helpful, the borrowed power outlet was great of use. The in room bar was half inclusive half paid, either do it all or none, this is misleading to check what is complementary and what not. My company address was again not visible to receptionist, even though during check-in it was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive words in regards of our front office staff and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager

Yann Business - 16/01/2019 AccorHotels certified review
« Great hotel for business trips »

I stay most of the time at Novotel when I'm in Zurich on a business trip. The rooms are moderns and well-furnished. I also like the breakfast in the morning and this for a very good value.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., vielen Dank, dass Sie über Ihren Aufenthalt berichten und für Ihre treue zu unserem Haus. Ich freue mich, dass wir Ihnen insgesamt eine angenehme Zeit bereiten konnten und danke Ihnen dafür, dass Sie uns auf Punkte hinweisen, die wir noch verbessern können. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und bitte melden Sie sich sollte mal irgendwann etwas nicht ganz passen oder Sie sonstiges Feedback geben möchten. Mit herzlichen Grüßen Ihre Christina Bonertz Geeral Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 150.00 CHF Non member rate
From 135.00 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates