Hotel - Novotel Zurich City-West
Novotel Hotel Novotel Hotel

Novotel Zurich City-West Hotel

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4.0/5 1,243 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ZURICH
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 100 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Crib on request
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,880 reviews

Our guest reviews for Novotel Zurich City-West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,243 reviews
AccorHotels certified review
Abubakar M. Couples - 10/01/2018
« Superb »

It was very pleasant, courteous and fun.

AccorHotels certified review
Anni Friends - 09/01/2018
« Great service »

Very pleasant and clean room. Spacious. With great service.

AccorHotels certified review
Andrei Families - 09/01/2018
« I like Novotel as it provides decent value for money for families with childern below 16. »

Novotel Zurich City West is a good compromise for budget accommodation for families in Zurich, given the fact that in my opinion Zurich is one of the most expensive cities in Europe. Pros: - room was clean and quiet - sofa bed and breakfast for child under 16 at no extra charge - complementary water, tea, coffee - tram station less than 100m, very well organized, waiting time less than 10 min Cons: - you should reserve 25-30 min one-way by tram for reaching the touristic HB/City area - transportation zones and cost for transportation in my opinion is a big minus - breakfast buffet slightly overpriced (but maybe not for Zurich!)

AccorHotels certified review
Sandeep K. G. Families - 08/01/2018
« Pathetic »

Very poor housekeeping.... sheets not changed in 3 days....only one soap given for 3 guests in the room for all three days.... paper cups unavailable i.e. not replenished.... floor not cleaned or vacuumed.... pathetic experience.... please send ur people to India Novotel to experience top level hospitality and the brilliance of housekeeping

AccorHotels certified review
Sk K. Families - 08/01/2018
« Ok stay »

Hotel and room were great, decent selection at breakfast, great amenities in room. Location was ok as it was a short tram ride into the town. However the staff at the reception was kind of cold, when we arrived early and ask if we could check in earlier, he outright demanded payment for early check-in, which seems kind of rude.

AccorHotels certified review
Mh Families - 05/01/2018
« Not at the Novotel Standard »

I was very disappointed with my stay, the decor was tired, worn and carpets stained both inside the room and in the common areas. The breakfast was like feeding time at the zoo - there was not enough places to sit, the food was gone as quickly as it came out, there was not enough clean delph to facilitate everyone. The person checking off rooms actually gave us to help their colleagues replenish. In addition the fruit salad was hard and well below par. The television didn't work, the pool was not warm, advance checkin was not ready even though I went through the process on line. Very disappointed and has damaged my view of Novotel! The only saving grace was the staff - who were pleasant, polite and eager to help.

AccorHotels certified review
J S. Families - 04/01/2018
« Very enjoyable stay...lovely staff who were very helpful »

Especially liked that we were able to book in 2 hours early as otherwise we would have been walking around Zurich with our luggage . Lovely staff and cleaners .Room was really clean. We all loved the swimming pool

AccorHotels certified review
Sharon Families - 30/12/2017
« Nice hotel but not 4 star »

I think I would have loved our stay here if the hotel was listed as 3 star and not 4 star. I did not find it at 4 star standard with some problems being: - only shampoo in regards to toiletries - no decent shelves or cupboards We had two rooms for our family and there wasn't even a shelf each for us - even when i count a shelf being a bottom of a wardrobe. The kids play room was not a room at all and did not have the game consoles pictured on your site. the kids were not given gifts like stated on your website. Service was great at check in and from cleaners but we tried to eat at the hotel and waited 20 minutes for a menu when they were not busy at all. No one came at all in first eating area where we sat despite three staff at reception seeing us there and not doing anything. In the end, we couldn't eat at the restaurant anyway as there was nothing kid suitable during the day. I would have been happy with this stay had things been reported right on your site and if you did not say it was 4 star. But as it was, it left me disappointed.

AccorHotels certified review
Paul Business - 28/12/2017
« Novatel Zurich City west - awesome »

clean comfortable, and the people are very courteous

AccorHotels certified review
Henrique Families - 27/12/2017
« Zurich Short stay »

Great location

AccorHotels certified review
Mazhar C. Families - 27/12/2017
« Mazhar c. »

it was very nice stay in this hotel,every thing was fine,thanks

AccorHotels certified review
Phil Families - 27/12/2017
« Warm, welcoming hotel »

The hotel facilities and staff exceeded our expectations.

AccorHotels certified review
Bridget Families - 25/12/2017

Most staff were friendly but one was really rude. Housekeeping did I not supply us with enough toiletries and either threw out or took my expensive Estée Lauder make up remover cream. The bar fridge in room 520 had a flashing light which kept us awake and the toilet flush made a loud noise which went on for several minutes also disturbing our sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIDGET TURK, Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nico Masi Front Office Manager

AccorHotels certified review
Anonymous Couples - 23/12/2017

It was very uncomplicated and the staff was very forthcoming.

AccorHotels certified review
L. Y. T. Families - 22/12/2017

The people who check us in and out are very helper and polite , also I ask for a adaptor , the guy who work there straight away solve my problem . Overall , excellent!

AccorHotels certified review
Anonymous Business - 22/12/2017
« Tired »

I had not been in the Novotel for a few years but the hotel looked tired. Could do with a coat of paint, the plumbing was not great and water took a long time to drain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER PAUL JOSEF HEUSCHEN, Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nico Masi Front Office Manager

AccorHotels certified review
Dimitrios G. Families - 18/12/2017
« Very good. »

Satisfying.

AccorHotels certified review
Ian M. Business - 15/12/2017
« Great »

Clean tidy room and polite friendly staff.

AccorHotels certified review
F Families - 13/12/2017
« A fantastic stay! »

It was a fantastic stay, the kids loved it. The personnel always polite and ready to satisfy what we asked. Very clean hotel and rooms and a great variety breakfast. However the heating system was not working properly and the sofa bed was not comfortable (you felt the springs all over your body).

AccorHotels certified review
Dave Couples - 11/12/2017
« Great Hotel and Friendly Staff »

Hotel is clean and well maintained, staff is very friendly and the hotel offers great amenities.

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