Hotel - Novotel Zurich City-West
Novotel Hotel Novotel Hotel

Novotel Zurich City-West Hotel

4.0/5 1,317 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 100 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Baby bed
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,363 reviews

Our guest reviews for Novotel Zurich City-West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,317 reviews
Anonymous Families - 14/08/2018 AccorHotels certified review
« Efficient service but have experienced better stays in other Novotels »

Excellent efficient check in process. When we walked in to the room however, it was very disappointing to see that the safe wasn't working and there were insects on the curtains. Water was not replenished after room cleaning and parking space is extremely small. The staffs were very attentive and friendly.

Ghadeer Families - 12/08/2018 AccorHotels certified review
« Great stay »

Nice clean hotel. Room was small. Good breakfast. Very close to the tram stop. It will take 5-7 min to be in the center of the city.

Coupe W. C. Families - 09/08/2018 AccorHotels certified review
« Nice city stay »

Simple and big room. Pool is simple but enjoyable

Family - 07/08/2018 TripAdvisor review
« Zurich stay »

We recently visited Europe and most of our stay were in Accor Hotel however this one topped all others property We were there only for a night wished to stay longer Location may not be perfect but convenient with use of local transport , we used tram # 4 .

W Business - 06/08/2018 AccorHotels certified review
« excellent barman »

spent the evening discussing Gin, Vodka and Beer with a very knowledgeable barman...most entertaining

Stefmet Solo - 06/08/2018 AccorHotels certified review
« Nice stay, hotel away from the centre though »

Stayed there for 1 night, had seen the rooms at a previous visit. Nice hotel, big common spaces, clean rooms, well appointed common areas, nice garden, satisfactory breakfast, quiet area, away from the centre of the city. The pool area needs attention, a constant person to clean is necessary, I avoided useing it as I saw loads of dirty towels thrown everywhere, also dangerously spilled water all over the changing area. It really put me off. Fair value for money, all hotels and life in Switzerland-to have in mind-herendously expensive for what offered.

Stewart F. Families - 04/08/2018 AccorHotels certified review
« Good »

Good

Family - 04/08/2018 TripAdvisor review
« Not Very Excited »

About 12 minutes from Rail station and very well connected to city center. However, the room was not good for 2 adults and 2 kids. It was a compromise. There was absolutely no space for luggage. The breakfast was good with lots of option.

Muzammil O. Families - 03/08/2018 AccorHotels certified review
« The staff at the reception, bar and room service was awesome. »

I booked the hotel in hurry but when i visited and stayed there, i don't have the words to describe the professionalism of staff and facilities of hotel were too good that i can only say that the staff deserve thumbs up. Love my stay

W. J. Families - 02/08/2018 AccorHotels certified review
« Novotel Zurich City West-very well to stay there for vacation »

➖ Everything was perfect with the Novotel Zurich City West and service. It is safe and clearing, very close to city down town and it is very convenient to take public transportations to everywhere. The reception is very kind and always available for answering questions or offer help. It is only a 20 minute by trams or bus from the hotel to the down town and these were journeys we were happy to make being just the three of our family. The Wi-Fi was acceptable by the code provide by the hotel and the speed is good. Swimming pool is good for children, my son like it very much. ➕ Overall, the hotel was excellent with clearly a lot of thought being given to both the properties and the other facilities within it.

Norbert Couples - 02/08/2018 AccorHotels certified review
« very good - very friendly personell »

very good - very friendly personell The early breakfast for the IronMan participants at 4:30am was really a great move!! However, I was trying to call the hotel about 50 times under the number: Tel : 41 44/27… with NO success what so ever. I was always stuck in the holding loop. Writing email to: H2… did not yield to any reply either. This is not really acceptable - sorry!

Christine H. Couples - 29/07/2018 AccorHotels certified review

Room was very spacious, breakfast good, service good, good to have a kettle in the room, housekeeping excellent. Overall Novotel is the best!

Anonymous Families - 28/07/2018 AccorHotels certified review
« Very comfortable room, great front desk customer service »

We arrived late into Zurich, front desk staff was super friendly and helpful getting us a room for 4. Very clean room and overall hotel. Room size and rate were good with local restaurants within walking distance of hotel.

Amr S. Families - 26/07/2018 AccorHotels certified review
« Excellent destination »

The staff was very helpful and friendly and the room was very cost efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

X Families - 26/07/2018 AccorHotels certified review
« Ok, but room for improvement »

Ok, but there is room for improvement

Pierre Business - 23/07/2018 AccorHotels certified review
« Short stay »

As expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear PIERRE N., I allow myself to write in English, as it is a bit difficult for me in French. First of all, I want to thank you for your loyalty to our hotel but also to Accor. I am glad that all in all you had a good time, of course I also noted that there are still a few points which we can improve. Please be assured that we will discuss the issues internally. We look forward to seeing you soon Best regards Christina Bonertz General Manager

Chris Families - 21/07/2018 AccorHotels certified review
« Nice hotel, clean, convenient, great staff »

The staff was friendly and accommodating. Although it is not within walking distance of the touristy areas, we were still close to everything thanks to Zurich's SUPERIOR public transportation system. We had a group of 12 and got the 24-hour unlimited pass for $60 CHF which we made excellent use of. It paid for itself in two rides. Highly recommend this Novotel for ease, convenience and sleekness of the hotel. It's a great deal-significantly cheaper than staying in the historic district, yet just a 10 minute ride there. With buses running every 10 minutes, this location is a winner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. Getting the full number of points is always a huge compliment to us, thank you for taking the time to do so. I am pleased to hear that you have found the connection to the inner city to be helpful. Of course it is true that we are not located in the old town, maybe you will try next time a nice walk almost from our hotel to the city center along the river this is really worthwhile and is feasible in a comfortable twenty minutes. We look forward to a hopefully see you soon. Kind Regards Christina Bonertz General Manager

Th Business - 19/07/2018 AccorHotels certified review
« Good experience, but check in/check out slow »

Great hotel, and very comfortable. but please work hard to improve efficiency/waiting times during check in and check out. It can be fine but if there is a queue it just takes ages!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for your visit at Novotel Zürich City-West and for taking the time to write a review. We very much appreciate the high ratings in many categories as well as the great feedback. I do regret however, that we were unable to completely satisfy you regarding check-in and check-out. Please accept my apologies for any inconveniences and discomfort caused. Please be assured that I will address this critique promptly, as we will discuss within our team how to avoid those negative experiences in the future so that they will remain a rare exception. We would love to welcome you back as our guest. Sincerely, Christina Bonertz General Manager

July 2. Business - 16/07/2018 AccorHotels certified review
« July 2018 »

Started very badly then had a few issues with keycards during the week

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Christina Bonertz General Manager

Nayeem Families - 16/07/2018 AccorHotels certified review
« Md »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

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