Hotel - Novotel Zurich City-West
Novotel Hotel Novotel Hotel

Novotel Zurich City-West Hotel

4.0/5 1,398 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 100 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,885 reviews

Our guest reviews for Novotel Zurich City-West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,398 reviews
Fs Business - 12/03/2019 AccorHotels certified review
« Smooth »

I had an easy stay @Novotel. All I needed to ensure a smooth stay was there, nothing more, nothing less. I also appreciated the option not to have the room serviced and in exchange to get a free drink or donate 5Chf

Anonymous Business - 12/03/2019 AccorHotels certified review
« good »

good location, fair price

James Families - 11/03/2019 AccorHotels certified review
« Nice place to stay »

Room was clean and comfortable, staff helpful and friendly.

Igor Families - 10/03/2019 AccorHotels certified review
« Generally fine »

Appreciated upgrade. Nice convenient room. Price was not exactly same as in the booking, no big deal anyway. Enjoyed swimming pool, not so large, but still.

Eugene C. Business - 10/03/2019 AccorHotels certified review
« It was a good and pleasant stay »

All was good, thank you!

Yazan Business - 08/03/2019 AccorHotels certified review
« Room absolutely depressing - even for a night »

I got room 110, that has an accessible toilet, which although is big, is far from aesthetically appealing, although I have booked my stay a while in advance. Also, the room has very dim lighting combined with multiple dark coloured objects, which makes it quite depressing. It needs an urgent re-design. Further, the mattress is a cheap spring one, that bounces and doesn’t provide sufficient support. Combined with suboptimal low quality pillows that don’t provide support and are odd shaped (square etc). I will definitely never repeat my stay, and for the price paid you should be much better equipped/offer better amenities than the combined shampoo/shower gel despenser. In summary

Pablo Families - 05/03/2019 AccorHotels certified review
« Nice getaway »

Hotel well located, staff very friendly and willing to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PABLO A., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

T. H. Y. Business - 02/03/2019 AccorHotels certified review
« Simple and compact hotel set up »

Clean and basic set up for a business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Maria P. Business - 02/03/2019 AccorHotels certified review
« Very good »

It was good! Just i was dissapointed with one thing regarding my one request. I asked if you had a cake, what ever one individual piece just to put candle for my husbands birthday and it was so dificult! Which i think you could arrange it from the restaurant..Nevertheless for the rest my experience was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. I am glad to hear that all in all you had a pleasant time with us. However, I am very disappointed to hear how inflexible my staff reacted to your request. I am not used to such a reaction and rest assured that I will speak to my team. I can only apologize and hope your husband still had a nice birthday. Thank you very much for the open words I hope we can welcome you one day back with us again. Sincerely, Christina Bonertz General Manager

Cory D. Families - 01/03/2019 AccorHotels certified review
« THIEFS »

YOUVE CHARGED ME TWICE FOR THE SAME 1 NIGHT STAY AND LEAVE NO WAY TO GET IN TOUCH WITH OUT OF COUNTRY GUESTS!!!! I BOOKED AND PAID THROUGH PRICELINE AND WHEN I GOT TO THE HOTEL THEY SAID THEY DINDT HAVE MY RESERVATION AND SAID IT WOULD ONLY BE A HOLD PLACE BUT LOW AND BEHOLD YOU ACTUALLY CHARGED ME TWICE FOR THE SAME ROOM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, I did notice your message a bit late, please excuse the late reply. There was apparently a technical challenge with the connection and for this reason the reservation was not transmitted. I regret that, and what I'm also extremely sorry about is that you had to pay on the spot. Please be assured that I will train my team again that such situations will not happen in the future. We have just credited your credit card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz General Manager

Anu Families - 26/02/2019 AccorHotels certified review

Nice room,although a bit chilly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Bonertz General Manager

Business - 26/02/2019 TripAdvisor review
« Excellent Service »

I stayed in Feb 2019, for five days. I really liked the hotel overall. Staff were very friendly, professional and helpful. I would definitely recommend this hotel whether you are staying alone or with family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Discover618171, Thank you for taking the time to review your stay at Novotel Zürich City-West. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are looking forward to welcoming you back as a guest hopefully soon. Best regards, Tobias Giessler Assistant Front Office Manager

RobertSeguinGeneva Business - 23/02/2019 TripAdvisor review
« Business Trip to Zurich »

The Zurich Novotel City West was very accessible by car, driving in, with parking directly under the hotel. There is a swimming pool (which I ignored), so I will use it next time I go. Very nice renovated rooms, with all the comforts and an Espresso Coffee machine in the room, which is an added feature. Internet works very well, and personnel was also very friendly. I recommend this hotel to all business and leisure traveler to Zurich.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, thank you for taking your time to write such a great review about your stay at Novotel Zürich City West. We are glad you did enjoy your time and looking forward to welcome you in the future! Kind regards, Tobias Giessler Assistant Front Office Manager

Steve P. Solo - 22/02/2019 AccorHotels certified review
« Exceptional »

Perfect. Warm. Welcoming. Great room. Acknowledged as an Accor member. Helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, General Manager Christina Bonertz

Anonymous Solo - 16/02/2019 AccorHotels certified review

The room was not cozy at all: the windows were covered with some mechanic curtains, which were not possible to move away. I found that very depressing, especially in the evening. During the day it was also very unpleasant that the light was dimmed without an option to fully let the light into the room. I never saw such a system before and found it really awful. Unfortunately the stuff was very unfriendly - when I asked the first evening about those curtains and if it's possible to open them, the lady who came to my room was very rude and openly angry at me. She told me it's not supposed to be like this, but she can't fix it and will call for a technician to come in the morning next day. He never came. On the second day of my stay I was woken up relatively early in the morning by stuff how knocked on my door, opened it a bit, closed it, and left without saying a word. I stood up, went to the door and only saw 2 ladies disappearing in the service door opposite to my room door. I found the online check-in and online check-out functionality very convenient. Fast and easy enough to perform.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz General Manager

Anthony Business - 16/02/2019 AccorHotels certified review
« Terrible smell! »

Terrible smell in the lobby when you enter - that permeates to the rooms! I couldn’t wait to get back outside. Otherwise would have been ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to hear that you found our hotel perfum disturbing. We will check the dosage again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Bonertz General Manager

L. Business - 13/02/2019 AccorHotels certified review
« Fine »

Fine but for my meeting purposes, I'd prefer to be closer to town, however that does not affect my experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christina Bonertz General Manager

Lana Solo - 12/02/2019 AccorHotels certified review
« Modern, no frills, but comfortable and pleasant »

Very digital-age, online check in and check out. The receptionists very welcoming and pleasant. Loved the idea of swapping the room clean for an extra drink or points, I would say the only thing is the tea/coffee stuff still needs to be topped up regardless of room cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely, Christina Bonertz General Manager

E. R. Business - 12/02/2019 AccorHotels certified review
« Very convenient short stay for business in Zuerich »

Enjoyed the kind and efficient service and found the hotel very conveniently located. The on-site car rental service was very useful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Business - 11/02/2019 TripAdvisor review
« good stay »

excellent service with smilling people, very calm room, good breakfast. lifts very efficient. I have not used the swimming pool which is a bit small. hotel located in my interest zone for working but also for directly travelling to downtown by tram or to the airport by train

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Heller thank you very much for your amazing review which made us smile even more. Thank you for staying with us, we are happy to read that you feel comfortable in our hotel and the westside of Zürich. If you be around in summer you should visit "untere and obere Letten" the public Swimming Areas in the river next to the hotel, you might enjoy it. Hope to see you soon, all the best, Kind regards, Chris Fusenig Front Office Manager

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