Hotel - ibis budget Marseille Vieux Port
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Marseille Vieux Port

3.5/5 1,436 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
See all services

Our rooms

  • 147 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Bouquet TV Canal+ and Canalsat
    • Shower
    • Toilets
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.9/5 AccorHotels Rating 5,148 reviews

Our guest reviews for ibis budget Marseille Vieux Port

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,436 reviews
Z. Solo - 16/07/2018 AccorHotels certified review

R.A.S . Confort correct. Personnel sympa.

Anne P. Solo - 10/07/2018 AccorHotels certified review
« clean , practical, friendly, and a great position »

travelled alone , felt safe and clean

Xavier Couples - 05/07/2018 AccorHotels certified review
« OK. well located »

There was a blood stain on the sheet and the room, despite being non smoker, smelled of cold cigarette. The rest was OK. The lady at the front desk was very friendly.

Single T. Solo - 02/07/2018 AccorHotels certified review
« Terrible Mess Up With Booking/ Great Value Once There »

The experience of booking was a real mess; the hotel itself was ideal for a short affordable break right by the Vieux Port- clean, great breakfast, pleasant service, fantastic location for the price. Unfortunately I contacted the hotel a few days before my stay to ask for a quiet bedroom and heard back that they did not have my reservation. I had already paid for it well in advance through Accor Hotels. I forwarded the reception team my reservation only to receive another email stating that they still did not have my reservation even though there it was in black and white. No initiative was taken to resolve this. I ended up having to make several very expensive phone calls to Accor's customer service team- the first member of whom did not get the issue resolved and was prepared to leave me dangling whilst I went off to Aix for 9 nights. I was astounded by the inefficiency and lack of coordination that was going on. Eventually I spoke to a lady at Accor Customer Services who spent about half an hour on the phone while I held trying to get through to the manager at the hotel- she succeeded and they confirmed that they in fact did not have my reservation but that they would give me one. This was resolved the day before my flight to Marseilles. I was NOT very happy about this experience and I have since complained and am awaiting news in the hopes that they will partially refund me. So in summary: the hotel itself is excellent value for money- you really cannot fault it in terms of the breakfast and the location and the cleanliness levels etc. But the experience of booking being so messed up was utterly stressful and disappointing and I feel that Accor and its hotels ought to have a better system to ensure that the same thing does not happen again to anyone else.

Richard B. Couples - 02/07/2018 AccorHotels certified review
« good value especially during the grand prix »

exceeded expectations

Wim Friends - 28/06/2018 AccorHotels certified review
« Good value for money. »

Well located, good value for money room, with adequate facilities and quite. Friendly and helpful staff.

Peter B. Friends - 28/06/2018 AccorHotels certified review
« Perfect location, great staff and very comfy beds »

Ibis Budget Vieux Port is a very affordable hotel in a perfect spot in Marseille that I can only recommend to those looking to be in the heart of the city. The rooms are of decent size, everything looks new and beds were really very comfortable and the staff was very helpful and friendly.

lbra7157 Friends getaway - 28/06/2018 TripAdvisor review
« Good location, unclean »

Cleanliness was the biggest concern for the room that we stayed in, with the main issue being black mould in the air conditioning which was concerning as this was providing air for us to breathe overnight. The hotel is however in a good location. No thrills.

Couples - 27/06/2018 TripAdvisor review
« Excellent vfm »

This hotel is ideally situated to explore one of the prime tourist areas of Marseille which must be amongst the most beautiful cities of the world. Our room was quiet and clean although it did show signs of abuse by previous occupants. Eh cigarette burns on the floor. Fully functioning air con and ample breakfast in continental style added, with free Wi-fi, to our stay. Would stay there again.

Aleksey Solo - 25/06/2018 AccorHotels certified review
« I have been changed for extra night without my permission!!!! »

Good, except I had been changed for extra night based on my request to check the rate!!!!

Anonymous Friends - 24/06/2018 AccorHotels certified review
« Unclean, noisy AC. »

Unclean, noisy air conditioning which appeared to be covered in black mould.

Andreia Business - 16/06/2018 AccorHotels certified review

I didn’t like to have my door open when I arrive to the hotel for the 2nd night. But, everything was ok! I enjoy the breakfast but I think it should included steamed milk. Good staff and also good clean. Was good athmosphere at reception.

Bob H. Couples - 15/06/2018 AccorHotels certified review
« Great cheap accommodation »

Good position, very cheap. Very clean. Small room and bathroom, but ideal for what we wanted.

C. Business - 15/06/2018 AccorHotels certified review
« Lost without my iphone »

Personnel serviable et attentionné Aide maximum

Anonymous Friends - 13/06/2018 AccorHotels certified review
« Mrs »

The hotel had the perfect location, staff were very helpful and agreeable, only downfall is its cleanliness. Floor by the bed was dirty and shower wasn't the best, could have done with a good scrubbing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, thanks for taking time to review your recent stay at the Ibis Budget Marseilles Old Harbor. We are grateful about your compliments regarding the staff. It's really unfortunate that you the cleaning wasn't over the top. The reception desk stay at your disposal 24/7 in order to help you out. We really hope to serve you better in the near future. Best regards. The front desk. Clarence

Deb S. Business - 11/06/2018 AccorHotels certified review
« The room/bed, bathroom and linen service (when it was provided) was far below anything we've ever experienced. »

The reason we gave you a 4 instead of anything lower is because your front desk staff were very pleasant and your breakfast each morning was always fresh and enjoyable. It didn't quite make up for a hot, sleepless night and yet it was appreciated. The real deal breaker for us was when housekeeping would access our room approximately every 2nd day of our stay, they wouldn't secure the door after their departure from our room. We would come back to find it hadn't been locked, every time! And it's a little thing, but not once during our stay did the housekeepers refill the toilet tissue it was only a quarter full when we arrived and they never filled it so we went out and purchased toilet tissue. And I suppose the easy answer is we could have discussed all of this with the front desk and I'm sure the problem would have been solved and yet there was a language barrier as we were visiting from another country and communicating was difficult so it would have been far nicer to have just gotten the service we should have been able to expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deb S. Thanks for taking time to share your recent experience with us. I was delighted to hear that you have felt welcome by our reception team.It's unfortunate your time with us was less than ideal. We’ll discuss your issue with the housekeeping. We really hope to serve you better in the near future. Yours faithfully. The front desk. Clarence

Gillian P. Couples - 07/06/2018 AccorHotels certified review
« Clean and Cosy in Marvellous Marseilles »

We had a great room with a comfy bed and comfy pillows overlooking the colourful rooftops of Vieux Port toward the Harbour. Everything was so clean including a neat clean bathroom with large shower. The staff were welcoming and friendly and happily dealt with any enquiries we had. It was very quiet and close to the Harbour and a wonderful strip of cafes either harbourside or in the rectangular Square 50 m down the stairs next to the hotel. There were also lots of boulangeries and grocery stores nearby. The Metro is right at the Harbour so only a 200m walk as is the little ferry you can take across the Harbour to Le Panier. We also enjoyed the 150m walk to the cafes in the Square opposite the Tourist Office and Roman Museum and Galleria nearby. It was such easy access to the beautiful Notre Dame from this address and the catamaran out to the Il d'Ife. We had a wonderful time and enjoyed the life and colour of marvellous Marseilles. We would happily stay in this Budget Ibis again. Great value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian, I really enjoyed reading your wonderful review regarding your recent stay at the Ibis Budget Marseilles Old Harbor. Thank you for taking time to write about your experience that may help others.We are really grateful regarding the compliments about the staff. We would be really happy to see you again. Yours faithfully. The front desk. Clarence

D. J. Business - 07/06/2018 AccorHotels certified review
« Satisfied »

Nothing special to notice

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur D., nous vous remercions d'avoir pris le temps de laisser une évaluation suite à votre séjour. Nous espérons vous revoir à nouveau à l'Ibis Budget Marseille Vieux Port et vous prions d'agréer l'expression de nos sentiments les meilleurs. Clarence. La réception

Ian B. Business - 21/05/2018 AccorHotels certified review
« I was disappointed with the poor customer service. »

The room was satisfactory for the price and the hotel was situated in an ideal location. The customer service we experienced was very poor. The BME/African cleaner was excellent and very accommodating and couldn't do enough to help and we would be grateful if you would pass on our feedback to her. However, the other cleaner on the alternate days (Sunday and Tuesday) was rude and obnoxious to my wife. On our day of departure the cleaner wanted to evict my wife from our room at 11am even though the hotel literature stated that on the day of departure you could stay in the room until midday. We also had a poor customer experience at the bar. On the Monday evening we went to the bar to have a drink before our dinner reservation but waited for over 15 minutes to try and get served. We waited patiently while two receptionists checked in guests but when this was completed no one showed any inclination to serve us so we left and went straight to the restaurant. I appreciate this is a budget hotel but overall the poor level of customer care and attention is something which needs to be improved for us to book again in the future.

Nils S. Friends - 20/05/2018 AccorHotels certified review

Good location.

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