ibis budget Cergy Pierrelaye 2 stars

TripAdvisor rating 2.5/5 185 reviews
ibis budget Cergy Pierrelaye
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+ 9 Services
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Room 1

Number of guests
Children's age
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Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • All types of catering near the hotel

  • 10 minutes from Cergy Ponds and its recreational and sporting activities

  • Near the town of Auvers-sur-Oise - Vincent Van Gogh

  • 30 minutes from the Stade de France

  • 20 minutes from Roissy airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Cergy Pierrelaye

RN 14 Z.A. LA PORTE OUEST
ZA La Porte Ouest
95480
pierrelaye
france

Tel: +33892683191

Fax: (+33)1/30373854

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    Charles De Gaulle At 25km / 15 miles

  • By plane

    ORLY At 56km / 34 miles

  • By plane

    ROISSY CDG At 41km / 25 miles

  • By helicopter

    ENGHEIN LES BAIN At 16km / 9 miles

  • By car

    A15 S 5 1 DE PARIS At 24km / 15 miles

  • By car

    A15 S 6 DE CERGY At 9km / 6 miles

  • By train

    RER C SNCF At 1km / 0 miles

GPS :49.022663, 2.141424

Our accommodations

Triple Room with large bed and overhead bunk.

  • Max. number of persons: 3
  • Area: From 12
  • Wireless internet in your room

TWIN - Room with twin beds

  • Max. number of persons: 2

Reduced mobility room with adapted large bed

  • Max. number of persons: 3

Triple Room with large bed and overhead bunk.

  • Max. number of persons: 3
  • Wireless internet in your room

Double Room with a large bed for 2 people.

  • Max. number of persons: 2
  • Wireless internet in your room
  • Drink vending machine

Our guest reviews for
ibis budget Cergy Pierrelaye

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.3/5

721 reviews

tripadvisor

TripAdvisor Rating 2.5/5

185 reviews

very bad experience

Customer review rating 3.3/5

A. Families - 30/09/2019 AccorHotels review

Strong smell of cigarette in the hallway, a very unpleasant smell in the toilet. No elevator. The sink outside the toilet, next to the beds !!!

Customer review rating 3.3/5

Anonymous Solo - 29/09/2019 AccorHotels review

Super

Dear FELDER C., We very much appreciate your comments regarding your stay at the ibis budget Cergy Pierrelaye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 3.3/5

Jean Couples - 01/08/2019 AccorHotels review

We were on route to our holiday so needed a overnight stop, we tried a different route so were looking in a new area. the Hotel was fine the rooms were clean and staff very helpful and I know it was a budget hotel but I thought the stair well and hallways very unwelcoming and the area around the hotel very industrial and not like i thought i had read on the website, there was know were we could get a meal or a drink nearby other then fastfood.

Dear JEAN W., We very much appreciate your comments regarding your stay at the ibis budget Cergy Pierrelaye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 3.3/5

Tim C. Friends - 18/07/2019 AccorHotels review

Terrible. Rooms were not clean, fire alarms were covered by tape (so not working). The showers flood because the drains can’t L handle the volume of water, which in turn makes the drains smell. The room was very hot, even with the window wide open there was no circulation. Would never stay here again.

I am quite satisfaid, except for the bathroom.

Customer review rating 3.3/5

Siavosh R. Solo - 30/04/2019 AccorHotels review

The room was clean and quiet and also well managed and serviced. However, the bathroom has a few problems. 1 - There is no shelving to place your own shampoo or body lotion. 2- It is hard to adjust the shower head to it stays in one place. You need to change the top hook so that it can tilt and swivel in a controllable maner.

Dear SIAVOSH R., We very much appreciate your comments regarding your stay at the ibis budget Cergy Pierrelaye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr Richard H.

Customer review rating 3.3/5

Mr R. H. Business - 07/03/2019 AccorHotels review

I used the hotel chain ELAN some years ago in France, I was disappointed to learn that the IBIS budget was the old Elan hotels, The facilities are clean and basic however I find that having no hand wash facility in the toilet / shower area potentially unhygienic. I have used the IBIS chain of hotels many times and always been pleased, in future I will not use your BUDGET type hotels.

Dear RICHARD H., Thank you for taking the time to tell us about your experience at the ibis budget Cergy Pierrelaye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

satisfait

Customer review rating 3.3/5

S. Couples - 17/09/2018 AccorHotels review

Disponible

another hot night

Customer review rating 3.3/5

R A. Families - 15/08/2018 AccorHotels review

Sadly your rooms are not ideal in warm weather - you have to choose air - or light & noise from outside. I requested 2 extra pillows which ere forthcoming however - very grateful.Towels are tiny, and its impossible not to drench the whole WC area when taking a shower.

Dear RICHARD A., Thank you for taking the time to tell us about your experience at the ibis budget Cergy Pierrelaye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It’s fantastic at the hotel room 231 with the service

Customer review rating 3.3/5

Mike D. Solo - 12/08/2018 AccorHotels review

It was great but the only problem is that there wasn’t an A/C.

Dear Mike D., We very much appreciate your comments regarding your stay at the ibis budget Cergy Pierrelaye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ibis where are you?

TripAdvisor rating 2.5/5

coline528 Couples - 02/09/2017 TripAdvisor review

We were lucky to find this place because the address was just the name of a highway. My sat nav did not like that. We were driving around strange french roads clueless late at night with not a soul to ask except a lady of the night and her clients. Not ideal. Luckily managed to see a sign that gave us a clue where to go. Fix it IBIS. The guys in the hotel had a fix of a road across the street that is on the digital map. Not so hard to put it on the website. Other than that hotel was fine and good value.

Customer review rating 3.3/5

Anonymous Couples - 25/12/2016 AccorHotels review

Perfect

Customer review rating 3.3/5

Anonymous Families - 29/10/2016 AccorHotels review

Upon entering our room I noticed the floor seemed to not have been mopped. I also found hair not in the shower.

Customer review rating 3.3/5

Anonymous Families - 04/09/2016 AccorHotels review

We were not expecting a "backpacker" hotel. Very noisy, football played at 2.30 in the morning outside our window . Not a pleasant experience. Shower was broken and not fixed.

To avoid!

TripAdvisor rating 2.5/5

JorgeVergaMatos Family - 31/08/2016 TripAdvisor review

We had a terrible night. All the rooms had strong tabaco smell, even the non-smoking ones. A lot of noise during all night with people getting in and out. Outside with a strong feeling of unsecurity. We left the hotel in the firts hours of the day even we had one more night booked. You need to have caution when booking IBIS in France. A lot of them doesn´t have the same level of other countries in Europe.

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis budget Cergy Pierrelaye. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis Budget sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. La direction
Customer review rating 3.3/5

Anonymous Solo - 27/06/2016 AccorHotels review

This time it was not a pleasant one. First of all the floor was not clean at all, the shower handle was very floppy, the electricity was cut off in the morning.

Have been here before only once though.

TripAdvisor rating 2.5/5

Gary J Business - 08/02/2016 TripAdvisor review

I've been here before when unable to use Cergy st christophe, as a hotel its actually better internally than Cergy with modern rooms, the building itelf is ok, but it feels that its in an industrial part of an area thats quite hard to find off the complicated motorway network nearby system. The breakfast is good, but only has a small space allocated for a number of tables, I must admit the staff at Cergy really do look after its customers and this is probably why that hotel is packed, this hotel isn't the same, I had a hot chocolate which didn't taste like hot chocolate but thought nothing on it till a local had one and informed the guy who deals with the machine, and only then did he start adding to all the contents.. I'm now beggining to feel that I should now move onto another brand of Hotel, I'm personally now in my second year of owning an Ibis Business card, and been using the Ibis brand for over the last two years, the Ibis Style is a nice hotel but does come with an even bigger price tag!

Sir, Thank you for taking the time to share your thoughts. Although we would have preferred that your experience was more pleasant, your feedback and impressions are very important to us because they help us to improve our services every day. The satisfaction of our customers is our priority, but apparently we have not succeeded this time. If you give us the opportunity to regain your trust, we will be pleased to offer our customers the best welcome every day. Kindly accept, Sir, our best wishes.
Customer review rating 3.3/5

Anonymous Families - 05/02/2016 AccorHotels review

dirty corridors and rooms.

Customer review rating 3.3/5

Anonymous Families - 31/12/2015 AccorHotels review

We booked through an agency but upon arrival, the hotel had no record of our booking. Despite trying his best, the night receptionist couldn't reduce the room prices to those we had booked so we had to pay in full - on our return from holiday we found a cheque for the difference waiting for us - PLUS the lovely man on reception had offered us a free breakfast to make up for the mix up. Could not fault the hotel - Friendly, welcoming staff, spotlessly clean, comfortable rooms, great prices and easy to find. We stayed there again on our return trip and will definitely use this hotel in the future. Thank you to the lovely staff members who made our stay so pleasant.

Customer review rating 3.3/5

Anonymous Solo - 06/11/2015 AccorHotels review

No parking and customers had clearly been smoking in the rooms

Customer review rating 3.3/5

Anonymous Couples - 21/10/2015 AccorHotels review

Chambre insalubre

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