hotelF1 Toulouse Airport Hotel

The communal toilets were dirty for the duration of our stay

The person at the reception was excellent. Very kind and professional. It was a very nice contact. I could not give a better grade to rate the experience because the room was not clean. Good that I am not too regarding. Without the nice person at the reception, I would have rated a 5.

Friendly and helpful staff

Finding the hotel was not easy......there was no sign at the enterance to the site from the road. Very nice and helpful reception at hotel. Clean room and very good WIFI.

Hard to find hotel, and GPS is no help because there is no street number. Got there late (after 11) but was welcomed by nice friendly staff who confirmed the advertised "15 minutes walk to the airport" but recommended the tram with my luggage. However, without a map and wheeling a suitcase and a carry-on luggage, it took me closer to 40 minutes to get to the airport : 25 minutes to the damn tramway station, 6 minutes waiting and 9 minute ride. Now that I know where the hotel is and how to get to the airport, I would probably give this hotel a 10 next time, getting to the airport in about 30 minutes I think. Unfortunately I forgot my small green, transparent, watering can in my room...

Great

Now there are ensuite rooms I considered staying at the hotel. The room as clean but I appeared to be missing the bottom sheet on my bed! I only realised late when I went to bed so used the duvet wrapped around me instead. It's a shame that all rooms are not ensuite as it was quite noisy with doors opening & closing all night.

Discreta

The hotel has been done up and the room configuration has changed. One of our rooms had no duvet covers so we asked for some to be told there weren't any spare. We were given another room (a double instead of a twin) which was also missing a cover. We were told to just sleep under the duvet as they are washed every day. The ceiling was missing tiles so all the cables and pipes were visible in the corridor. The code on the door stopped working so we needed it to be reset. All in all, on our more eventful stays!

The stay overall was pretty good, I arrived very late and discovered I had made the booking for the wrong day but the staff were very accommodating and allowed me to make another reservation for that night. Despite costing more I was very obliged and had a good nights sleep. The accommodation and facilities were clean and of a good standard. I did not have breakfast but had an enjoyable and worthwhile stay all the same.

Great value budget hotel which is popular and always busy. The refurbishment seems to have been going on for ever but now that it is almost complete the new rooms are worth all the inconvenience.

The room was clean and I have been well welcome, but the hotel was on refurbishment so quite noisy. The breakfast was ok, but could be better with some fruits and yogurts.

Very bad. I paid for 1 break room & 1 premium cabrio room, but got 2 x break rooms. We should have had a private bathroom & toilet, but weren’t given it. The ceilings in the hotel corridors had no ceiling and exposed electric cables. Lobbies & staircases had no flooring & were building sites & dirty. The rooms were dusty with dust from the building sites. Communal toilet doors did not have doorstops and banged all night. We had trouble sleeping due to noise, dust and bad smells. I don’t think the hotel should have been open! I you confirm that the fire alarm system was operating, so that we were safe in our beds? I would like a full refund please?

I was not aware that the hotel was under refurbishment. The staff told me it is advertised on the web site. I checked the following, it's a lie. The bed sheets were just folded on my bed, the staff informed me that it is a new concept. I have to make my bed by myself. When I opened the bed sheets there were some black stains on it! At that point I told the staff that I would not stay there for the night. They refused to reimburse me. The person in charge never answered on the phone so I left the hotel half an hour after I arrived, without being reimbursed. I was extremely concerned about how dirty the hotel was and, most important, I was worried about my safety. There are no ceilings so all the electrical wiring is hanging like that, the fire extinguisher have some tape around them (seriously??). I took some pictures, I am happy to send them to the customer service.

The shower was unclean, and the building construction is not yet finished. The flooring was not yet finished. The corridors were unclean. The receptionist was utterly incompetent. The room was small but clean, the bed was clean and comfortable. The hotel itself was difficult to find.