Mercure Paris Gare de Lyon TGV hotel 4 stars

TripAdvisor rating 3.5/5 2,527 reviews
Mercure Paris Gare de Lyon TGV hotel
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Hotel extras

  • Very central location: Gare de Lyon, AccorHotels Arena, Bastille, Le Marais, and much more.

  • Parisian transport hub with direct access to your favorite spots: Louvre, Disneyland, etc.

  • Secure 24-hour luggage storage

  • Zen and Cool co-working space

  • A Made in France bed that you'll never want to leave!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012
paris
france

Tel: +33969367533

Fax: (+33)1/43474194

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE DE LYON :   20/24/29/57/61 GARE DE LYON

  • GARE DE LYON 2 :   63/65/87/91 GARE DE LYON

  • GARE ST LAZARE-BIBLIOT.MITTERAND :   14 GARE DE LYON

  • LA DEFENSE-CHATEAU VINCENNES :   1 GARE DE LYON

  • MELUN-ORRY LA VILLE :   D GARE DE LYON

  • ST GERMAIN-BOISSY ST LEGER :   A GARE DE LYON

  • By plane

    PARIS ORLY At 11km / 6.88 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By helicopter

    ISSY LES MOULINEAUX At 10km / 6.25 miles

  • By car

    A1 LILLE BRUXELLES At 6km / 3.75 miles

  • By car

    A4 METZ NANCY At 2km / 1.25 miles

  • By car

    A6 EVRY LYON At 7km / 4.38 miles

  • By train

    PARIS AUSTERLITZ At 1.5km / 0.93 miles

  • By train

    PARIS GARE DE L'EST At 5km / 3.11 miles

  • By train

    PARIS GARE DE LYON At 0.05km / 0.03 miles

  • By train

    PARIS GARE DU NORD At 4.5km / 2.8 miles

GPS :48.844779, 2.372532

Currently, close to our hotel

AQUA: water from top to bottom, exposition

From 20/10/2018 to 18/08/2019

At 2.9 km

Zazie, Zaziessenciel Tour, concert

From 12/11/2019 to 16/11/2019

At 4.3 km

Comic Con Paris 2019

From 25/10/2019 to 27/10/2019

At 4.7 km

Illusions, exhibition

From 06/11/2018 to 25/08/2019

At 5.1 km

Tour de France

From 06/07/2019 to 28/07/2019

At 5.8 km

Microbiote, exposition

From 04/12/2018 to 04/08/2019

At 5.8 km

Paris Vélotour

From 30/06/2019 to 30/06/2019

At 7.2 km

Solidays Festival

From 21/06/2019 to 23/06/2019

At 10 km

Our accommodations

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more! You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

Superior room with a queen size bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior room with two single beds

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE RENDEZ VOUS

Photo non contractuelle / Strictly non binding

Visit the Rendez-vous to relax and sample our delicious new Grignot Chic menu and our Grands Vins Mercure. EasyWork workspace for 2 to 6 people with WIFI, tea and coffee making facilities, Nespresso, printer, etc.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 35 m²

  • Maximum capacity: 16 people

Find out more

Our guest reviews for
Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

11,660 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

2,527 reviews

Awful stay

Customer review rating 4.1/5

Jenny P. Friends - 10/06/2019 AccorHotels certified review

No air conditioning and no fans available as they’d been given out to other guests. Floor 1 and our room window was behind the railway restaurant with the extractors going most of the night & train announcements Had to have the window open as no air - complained to reception twice but no other twin rooms available. Dreadful value for money & checked out at 5am as figured it would be cooler outside.

Dear JENNY P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Indeed we encountered a problem with our air conditioning the weekend of your stay. The technical service has taken care of this and please allow me to express my sincerest apologies. In order to offer perfect soundproofing, we had the windows next to the station. However, there are still settings to make on some closures. We thank you for your comment and we share with the technical service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé BERTHELOT Quality & Community Manager H2…

Comfortable with friendly staff

Customer review rating 4.1/5

Richard Couples - 10/06/2019 AccorHotels certified review

Very comfortable, staff welcoming and helpful

Dear RICHARD M., Thank you for this comment. We are happy that you enjoy our renovated room. We think you deserve this welcome! We hope to have the pleasure of seeing your smile again soon. Zoé BERTHELOT Quality & Community Manager H2…

Mr basil D.

Customer review rating 4.1/5

Anonymous Couples - 06/06/2019 AccorHotels certified review

Very very pleasant and comfortable. From the time we arrived till departure. Great location as well..would certainly stay again

Dear BASIL D., What a pleasure to read your comment ! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are very happy to have welcomed you to our hotel and we hope to see you soon. Zoé BERTHELOT Quality & Community Manager H2…

Moderately goof

Customer review rating 4.1/5

Arty Couples - 05/06/2019 AccorHotels certified review

Pleasant but small room. AC not working and moved room. AC there moderate, but not really coping with 30 degrees temp. Breakfast fine. Location good for metro and mainline.

Dear ART L., Thank you for this comment. We are happy that you enjoy our pop art breakfast and our renovated room. Indeed we encountered a problem with our air conditioning the weekend of your stay. The technical service has taken care of this and please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoé BERTHELOT Quality & Community Manager H2…

Super location

Customer review rating 4.1/5

Ferry T. P. Couples - 04/06/2019 AccorHotels certified review

The hotel location is very near the Gare de Lyon train station. And many shop and restaurant near this hotel

Dear FERRY P., Thank you for your comment. We are happy that our hotel has made your travels easier a,d we hope to see you soon ! Zoé BERTHELOT Quality & Community Manager H2…
Customer review rating 4.1/5

Anonymous Friends - 03/06/2019 AccorHotels certified review

Perfect location with perfect comfort.

Dear Carolina S., Thank you for your comment. We are happy that our hotel has made your travels easier and that you enjoyed the confort of our renovated room. We hope to see you soon ! Zoé BERTHELOT Quality & Community Manager H2…

Air con ineffective

Customer review rating 4.1/5

Chris H. Couples - 02/06/2019 AccorHotels certified review

The room was generally ok but the air-con was very ineffective leading to a poor night’s sleep. This was on a day which was not particularly hot

Dear Chris H.-Lubiewski, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. Indeed we encountered a problem with our air conditioning the weekend of your stay. The technical service has taken care of this and please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé BERTHELOT Quality & Community Manager H2…

Good stay and friendly staff

Customer review rating 4.1/5

Marc F. Business - 31/05/2019 AccorHotels certified review

Good stay as usual

Dear Marc F., Thank you for the great review of our hotel! Also, we would like to thank you for your trust and fidelity. We are glad that you enjoyed your stay in our renovated room and hope to see you again very soon. Zoé BERTHELOT Quality & Community Manager H2…

Quality hotel with good location

Customer review rating 4.1/5

Sara Business - 29/05/2019 AccorHotels certified review

+Good breakfast, maybe smoothie and rye bread would be nice additions +good lightning - consider environment by not changing towels every day - consider environment by not changing once opened moisturizer and soap for new ones - in the 3rd floor sleeping without ear plugs would have been impossible because of the traffic noise.

Dear Saarams P., Thank you for this comment. We are happy that you enjoy our new pop art breakfast. Your recommandation have been noted. We are a hotel that is constantly in change and hope to be able to give you entire satisfaction during a future stay. We are concerned about the environment. We pick up your towels only if they are placed on the floor. We have, however, transferred your comment to the maintenance department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé BERTHELOT Quality & Community Manager H2…

Welcoming and helpful.

Customer review rating 4.1/5

Linda Couples - 29/05/2019 AccorHotels certified review

Pleasant and helpful reception staff. Lovely clean room and good breakfast. What more could we want.

Dear Linda C., Thank you for this comment. We are happy that you enjoy our renovated room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé BERTHELOT Quality & Community Manager H2…

Always the same great experience at this hotel

TripAdvisor rating 3.5/5

Paul B Business - 29/05/2019 TripAdvisor review

I was on a two-day business trip to Paris, coming from London and going to Geneva. A short taxi drive from the Gare du Nord to Gare de Lyon took me to this hotel that could not be closer to the train station from which my train was to leave in the morning. It is one of these luxurious Mercure geared to making a business stay pleasant and efficient. Obviously, some business meetings were being held there during my two-day stay. Within the station and just across it there are dozens of luxious rstaurants and excellent brasseries.. Highly recommended. Staff courteous and helpful.

Dear Paul, Thank you for your comment. We are happy that our hotel has made your business trip easier. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you soon ! Le Mercure Paris Gare de Lyon TGV.

Poor quality rooms and toilet doors don't close

Customer review rating 4.1/5

Anthony D. Families - 28/05/2019 AccorHotels certified review

Shocked to find we had to pay such a large deposit on arrival which isn't mentioned in the booking, and the rooms we were given were of very poor quality for the price and the toilet door would not close in one of the rooms

Dear anthony D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Zoé BERTHELOT Quality & Community Manager H2…

Great location for experiencing Paris!

Customer review rating 4.1/5

Linda F. M. Couples - 28/05/2019 AccorHotels certified review

Being able to view passengers arriving and departing from Gare de Lyon from my hotel window was mesmerizing ! Lovely and appetizing petit déjeuner!

Dear Linda Vandal T., Thank you for this comment. We are happy that you enjoy our new pop art breakfast. We are glad you enjoyed the wiew and we hope your next visit will be as pleasant as the previous one. Zoé BERTHELOT Quality & Community Manager H2…

Exceptional checkin

Customer review rating 4.1/5

Ian_the_traveller Couples - 27/05/2019 AccorHotels certified review

I had booked 21 may but the wrong year 2020. M.ROLLAND Francois was exceptionally helpful and sorted out this problem for us.

Dear Ian J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. Thank you for your comment. We are happy that Francois has given you the welcome you deserve. We will not fail to share your comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé BERTHELOT Quality & Community Manager H2…

Brilliant

Customer review rating 4.1/5

John H. Couples - 27/05/2019 AccorHotels certified review

Convenient and just a fabulous place to stay in Paris

Dear John H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are pleased that the Mercure Paris Gare de Lyon TGV has made your stay in Paris a pleasant one. We hope to see you again soon in our beautiful capital! Zoé BERTHELOT Quality & Community Manager H2…

Overpriced, uncomfortable, rude staff

Customer review rating 4.1/5

Peter Couples - 27/05/2019 AccorHotels certified review

Advertised A/C not working. Shower head faulty. Shower leaked water all over bathroom and bath was very slippery to stand in. Both these problems required extra towels, took 3 phon calls to have them sent up. No supplies for tea and coffee. When enquired at reception was asked if shops were still open, implying we should buy our own. Lack of A/C made room uncomfortable and unpleasant. Plastic cups in rooms are NOT 4* and bad for the environment, which you purport to support with your towel policy. Altogether, terrible

Dear Peter E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We have forwarded your comment to our technical departement. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Zoé BERTHELOT Quality & Community Manager H2…

Unfriendly

Customer review rating 4.1/5

John Couples - 27/05/2019 AccorHotels certified review

Was poor. I'm an Accor member and didn't receive any drink voucher at all or any explanation of services at hotel. We have stayed at Accor hotel around the world and this was our most disappointing hotel ever.

Dear John R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We have forwarded your comment to our reception manager, Igor. Be assured that during a future stay you will receive the welcome you deserve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé BERTHELOT Quality & Community Manager H2…

Good location, clean room, 3 star service for a 5 star price

Customer review rating 4.1/5

Mircea Business - 25/05/2019 AccorHotels certified review

+ Location is perfect, the room clean, fast check-in - Expensive for the size of the room and the amenities and facilities included, only basic breakfast and uninspiring (same things every day), only basic coffee and probably powder milk. I also did not understand why the person cleaning the room cannot pick the laundry (in was in the right bag, with the form signed, and on the table). For me it was a 3 star service at a 5 star price.

Dear Mircea B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are sorry that you did not enjoy our breakfast with pastries, hot dishes, pancakes, fruits, cheeses, yogurts, juices and hot drinks and other products. We have forwarded your comment to our restauration service. We are a hotel that is constantly in change and hope to be able to give you entire satisfaction during a future stay. For the incident you met in your room, please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. So for a next stay, please do not hesitate to contact me during your next visit. We are looking forward to welcoming you again at Mercure. Zoé BERTHELOT Quality & Community Manager H2…

confortable

Customer review rating 4.1/5

R. Business - 23/05/2019 AccorHotels certified review

fluide de bout en bout

Dear Philippe R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay in our renovated room and hope to see you again very soon. Zoé BERTHELOT Quality & Community Manager H2…
Customer review rating 4.1/5

M Business - 22/05/2019 AccorHotels certified review

Fine hotel but internet off for a considerable time - not good

Dear Harrod M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry for the problem you met with our wifi. Please note that this problem was a true exception to our normal practices. We have forwarded your comment to our maintenance service. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé BERTHELOT Quality & Community Manager H2…
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