Hotel - Mercure Paris Gare de Lyon TGV hotel
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Mercure Hotel

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand 
75012  Paris
FRANCE

1,995 reviews
TripAdvisor Rating Based on 1,995 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:30-23:00
    • Opening hours : Week-end 18:30-23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Information: The Mercure Paris Gare de Lyon hotel will remain open during the temporary closure of the Gare de Lyon and Gare de Bercy train stations from midnight on Friday, March 17 to midnight on Sunday, March 19.

Hotel location

Our rooms

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more!You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

  • 315 rooms
  • 315 non-smoking rooms
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,856 reviews

Our guest reviews for Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,995 reviews
AccorHotels certified review
Ray. B. Couples - 15/08/2017
« RSB »

Very small room but comfortably clean. Staff are very friendly and helpful. Pity restaurant was closed...

AccorHotels certified review
Michael H. Couples - 15/08/2017
« Comfortable accommodation very convenient to the rail station. »

The stay was very convenient for travel and the staff were extremely helpful. One exception was using the lift as it was not explained that the card was necessary to reach any destination, this was complicated as the lift actually worked but only went to the 5th floor. As my Wife has a fear of using lifts it resulted in walking back down to the 1st floor carrying our baggage.

AccorHotels certified review
Anonymous Couples - 15/08/2017
« Satisfactory, good location for station. »

As above. Needed fresh tea bags in the room.

AccorHotels certified review
Anonymous Couples - 14/08/2017

Good location beside Gare de Lyon. Helpful staff. Little else to recommend it

AccorHotels certified review
Philip S. Couples - 11/08/2017
« Excellent service »

Lovely room and really excellent service all round

AccorHotels certified review
Romihervi Couples - 09/08/2017
« Good location but urgently needs renovation! »

The hotel is very well located, but the rooms and corridors need an urgent renovation. Rooms are big, taking into account Paris standards. Bathrooms are ok, but amenities are few and very low quality, specially the bath and hair soap. Staff at the front desk are rude sometimes. It is an inconvenience the closed-door policy, having to explain every single time we want to go to our room why we were knocking. A system with room cards opening the front door also would be more easy for everybody.

AccorHotels certified review
Anonymous Couples - 03/08/2017
« Good »

Good except poor communication with consierge.

AccorHotels certified review
Anne Friends - 01/08/2017
« All good »

Small and basic but we were just passing through so that was fine. Very comfortable and quiet

AccorHotels certified review
김선주 Families - 01/08/2017
« Electricity problem and rude manner »

We checked in late because our train from London to Paris was delayed. Once we checked in, soon after entire electricity shut down. Nothing worked. I had to go down and ask them to help us. Ive stayed in many hotels but never had electricity shut down. It was only affected in my room, not entire hotel. During check out, there are mang customers cutting the line. Especially if you can speak French, the staff just let them cut the line. I pointed out that those customers were cutting the line but staff just ignored my comments. One of them said "its the same thing". Is it service standard Mercure educate its staff? My staff was full of unpleasant memories.

AccorHotels certified review
Overnight S. I. P. Couples - 31/07/2017
« Overnight in P. »

Mercure Gare de Lyon - convenient location to travel next day to Cannes. Staff always friendly and courteous - breakfast very good - no hassle!!

AccorHotels certified review
E.i. Families - 29/07/2017
« Ignorance towards customer »

I'm a regular Accor hotels customer, in June we stayed in Novotel Avignon, we have upcoming stays in August in Novotel Marseille, Mercure Nice and Mercure Cannes; even I do not mention last years' Mercure stays in Paris. My son severely suffers from Asthma and on regular medication, as we need a really upper floor room with anti allergic bedding, I always inform and request the hotels in advance. I did the same for Mercure Gare de Lyon( directly to the reception's e-mail, the one starting with branch's code number- I can forward you if you wish). When we got there I kindly reminded and she said only 1st or 2nd floor she could give (hotel has 7th-8th floors including 2 Mercure privilege floors as written in the lift) and gave Room 130. I strongly recommend you to see that room, totally filthy and looking closely to the dirty carpark with visibly accessible from car park site! No proper bedding either. I'm the mum and my son is 10 years old by the way. Immediately I went to reception and kindly ask the relevant manager, I was told he has left at first and then I had to ask to talk someone currently in charge. One of the staff came and I explained the situation him by showing the e-Mail which I had sent directly to the reception 4 days ago and telling we are a loyal Accor customers with upcoming stays at different branches. He thoroughly said there was no availability for that night, they could only show other possible 2 rooms 'on the same floor', I had no chance apparently, we checked the other 1st floor rooms and had to chose Room 105. He told me they would change the other day and we agreed as we could not spend the night at the lobby. The gentleman did not introduce himself but I had to ask another staff and his name is Mr.Igor if I'm not wrong. The other day they simply did not offer a proper room, even they did not ask whether we were alright. Unfortunately I can only describe this situation as ignorance. I'm certainly unable to accept this type of 'customer service', as I had requested our health related issue by informing within a considerable time earlier, even they did not respond my e-Mail. All other Accor hotels responded and welcomed our request. On the same day I sent the e-Mail to Mercure Gare de Lyon, I sent the same request to Mercure Nice promanade de Fleur, they responded very kindly and 'promptly'. I had to make booking at Mercure Gare de Lyon instead of Novotel Gare de Lyon, just down the corner of the avenue, because there was no room and I thought Mercure, as an Accor hotel, would be fine. Certainly I can not say this now and I will never recommend to my friends or colleagues after all, because I am unable to understand that approach to a customer. The 'only' good thing I would say is that the breakfast was good but all Mercures offer good breakfast, but Novotel and Sofitel are always perfect. I clearly know the difference between brand leyers in the mother brand because I'm a Professor of Marketing Communications by the way. Here I have to share my very bad experience this time unfortunately. I kindly request your attention although I will certainly not choose. Kind Regards Prof.Ece I. American University Canterbury-UK

AccorHotels certified review
Martyn G. Couples - 27/07/2017
« Perfect stopover on our journey from England to Venice. »

The hotel was very easy to find from the Gare de L'est (although a sign within the station might help to find the correct exit) and the room was very nice with a comfortable bed and good bathroom. This meant we could sleep well and feel clean before our onward journey to Venice very early the next day. There were also plenty of eateries nearby. Brilliant.

AccorHotels certified review
Anonymous Couples - 26/07/2017
« Functional »

The room was small but beds comfortable Noise from adjoining rooms Sliding bathroom door jammed and was acoustically a failure Bar sacrificed for business use Breakfast good Proximity to TGV station v important

AccorHotels certified review
David L. Families - 26/07/2017
« Mr »

Reception was excellent and most helpful. Our rooms were fine. Trying to get an evening meal was not up to standard at all - we had to go out to do so.

AccorHotels certified review
Gaston Families - 25/07/2017
« Great room, very clean and comfortable »

Very pleasant service and good quality room, very clean and nice. Great breakfast! Good service at the reception desk.

AccorHotels certified review
G M. Couples - 25/07/2017
« I »

I spent one night in your hotel great location as I was leaving Gare du Lyon early the next morning. I prepaid the room in full before leaving home and received my receipt but I just checked my account and I have been charged again. Sent an email but still waiting a reply. Can someone get back to me please? Thanks

AccorHotels certified review
Bethel B. Couples - 25/07/2017
« Nice room, friendly staff but no A/C so too hot »

Most things were better than we expected, but no cooling possible and that made sleep difficult. And sleep is our primary reason for staying here. Very convenient from CDG airport (Bus 4) and TGV train (next door).

AccorHotels certified review
Anonymous Families - 25/07/2017
« It was good »

Friendly Staff, They were helpful in directing us with alternative travel routes especially because it was bastille day.

AccorHotels certified review
Takashi N. Business - 23/07/2017
« Good location but old »

Room is ok but entire building is old. Internet is interrupted continuously.

AccorHotels certified review
William M. Couples - 23/07/2017
« Significant charge taken from my credit card which was wrong and unacceptable after I checked out from the hotel. »

Stayed with Accor group many times.Pullman,Novotel,Mercure but this problem with my credit card has made me feel very insecure and vulnerable.

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