Hotel - Mercure Paris Gare de Lyon TGV hotel
Mercure Hotel Mercure Hotel

Mercure Paris Gare de Lyon TGV hotel

3.5/5 2,273 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:30-23:00
    • Opening hours : Week-end 18:30-23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more!You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

  • 315 rooms
  • 315 non-smoking rooms
  • 8 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 9,671 reviews

Our guest reviews for Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 2,273 reviews
Anonymous Families - 10/07/2018 AccorHotels certified review
« Good hotel in a very convenient location »

This hotel is excellent if you need to be close to Gare de Lyon. Well run, clean, and great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth L., Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Our home is you home. Olivier Bessière Directeur D'exploitation H2…

My Couples - 10/07/2018 AccorHotels certified review
« Great except bed needs a sheet under blanket because... »

Using a blanket was too uncomfortable To sleep; please provide a sheet under blanket. Blanket was too hot and without blanket too cold, a sheep would have been perfect. I did experience this also in other Paris hotels but not in other countries. Other than this small matter you have a very nice hotel in very good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your r recommendations. Next time do not hesitate to ask recpetion, they will provide you what at your looking for. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Efficient »

Easy registration, room service very friendly, easy checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magne O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Alan R. Couples - 07/07/2018 AccorHotels certified review
« Modernised room on 5th floor GREAT improvement »

The hotel being part of the structure of Gare de Lyon rail station makes this hotel an ideal location if arriving by main line, RER or metro. I came from Gare du Nord with the two-stop connection on RER D to the hotel. I got room 530 which had clearly been modernised. Spacious (for central Paris), comfortable double bed, and shower-only bathroom. Latter had practical reduced-slip tiles but lacked grab rail for getting into/out of the shower. Air conditioing was effective during a hot weather stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan R., Thank you for your kind feedback. We are really happy that you enjoy our renovated room. We hope to see you again soon for another magnifique journey with us. Our home is you home. Olivier Bessière Directeur D'exploitation H2…

No N. Business - 06/07/2018 AccorHotels certified review
« TB »

excellent stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivie F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Business - 06/07/2018 AccorHotels certified review

Perfume smell in lobby was sickening. Room was load.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Know that we have lowered the level of our odor diffuser but also the perfume. We hope you will enjoy it during a future stay! We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Business - 05/07/2018 AccorHotels certified review
« Good Location »

Good, though sometimes it took the reception a long time to open the main door when entering the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with the reception. Rest assured that from today you will be attentive to your arrival so that you do not have to wait outside the door. Know that there is also a button to the right of the door to prevent our team that you are ahead. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Kitchenwolf123 Couples - 03/07/2018 AccorHotels certified review
« Convenient location for gare de Lyon and Bercy and dog friendly »

I liked the free soft drinks and Nespresso machine in the room - a very nice touch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salil B., Thank you for this lovely comment. We are really happy that you envoy your nespresso machine and your mini bar with the fresh drinks. We hope to see you soon for an other magnifique stay with us ! Olivier Bessière Directeur D'exploitation H2…

Nicole P. Families - 02/07/2018 AccorHotels certified review
« Stay at Mercure Hotel Lyon »

The location was very convenient, the staff was very nice, and the check-in and check-out process was quick. Recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Lalita C. Friends - 30/06/2018 AccorHotels certified review
« Good location. Problem with bathroom and pretty noisy. »

The location of the hotel is very convenient and easy to find, staff are friendly. However, these are the problems I experienced during the stay: 1.Since the front door of the hotel is always locked for security, there should be a bigger sign to let the guests know that we need to press the alarm for the reception to open the door. we find many guests finding their way in to the hotel, including myself. 2.Bad design of the bathtub and the glass shutter. Every time we took the shower, we will end up with a pool of water on the bathroom floor, which then seep through the carpet in front of the bathroom. The sink counter was also moldy from the water that always splash out from the shower repeatedly. 3.On the 27th June, about 8 am, we were woken up by the drilling work next door which continues for hours. We tried to call the reception to complain about the noise and asked if this can be done in the afternoon. However, the construction work in the building still continues until we check out on that day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lalita C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. For security reasons our front door is reserved for our guests. We will think of a way to make the button more conspicuous. We share your comment to the maintenance service. They will intervene in the shower so that there is more this problem in our rooms. Also note that our hotel is currently under renovation.Our rooms offer today: new bedding (mattress 30 to cm thick firm with a mattress integrated soft), a modern design (tapestry and carpets refurbished) or a new air conditioning ... We thank you for highlighting the professionalism of our staff and we will share your experience to all our team to let them them know that they have done good job !. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Business - 25/06/2018 AccorHotels certified review
« Comfortable stay in great location »

The hotel was very comfortable in a great location. The staff were helpful & friendly. My stay was very enjoyable. Thank you !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilyn M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We will share your experience to all our team to let them them know that they have done good job ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Stephen S. Business - 25/06/2018 AccorHotels certified review
« Stephen S. »

I found the staff efficient and the room clean and quiet. All a tired traveller could hope for and right next to the Gare de Lyon! S.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Edward D. Couples - 23/06/2018 AccorHotels certified review
« Overall experience was satisfactory, but at a relatively high cost. »

An upgrade was accepted, but the supply of capsules for the Nespresson machine was limited to 3/night. Bed was extremely comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy that you enjoy our new mastress and room. We hope you will come again enjoy it ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Jb Business - 22/06/2018 AccorHotels certified review
« Comfortable room at a convenient place »

Excellent brakfast. Comfortable room. Convenient hotel location with local transport close to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Harmony B. Solo - 19/06/2018 AccorHotels certified review
« I had a good experience and would consider staying again. »

It would be helpful if you considered putting ironing boards and irons in each room. Also, coffee in room would be great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harmony B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Gayrard Business - 18/06/2018 AccorHotels certified review

Bon service commercial

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Gare de Lyon TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec notre équipe commerciale. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Olivier Bessière Directeur D'exploitation H2…

Anonymous Couples - 18/06/2018 AccorHotels certified review
« Just the job! »

Very helpful and friendly staff made us feel welcome immediately. The appearance and situation of the hotel was ideal for our purpose. The room was bright and comfortable with all you might expect including a complementary minibar with soft drinks and water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Constan Couples - 18/06/2018 AccorHotels certified review
« One night in Paris »

Room was nice and clean. We were in a hurry and a bit sick so we could not really enjoy it. The cleaning ladies knock on the door and open at 8 am although we were sleeping and woke us up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constantino L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that our maintenance service woke up you. . Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Marc Business - 17/06/2018 AccorHotels certified review
« decent experience as always »

As always this hotel is good, located perfectly within Paris for many destinations. Hotel operates smoothly. Just wondering why the cleaning team always forgets to replenish the sugar for my morning coffee... ? Not just this trip, every trip (and I come here quite frequently).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies. I will make sure that next time you will have your sugar in your room every morning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Ryan S. Business - 17/06/2018 AccorHotels certified review
« Very disappointed and outraged »

My room was ready early, which was nice after an international flight. However I couldn’t take a nap because there was construction and the manager said I could not be moved to another room. While trying to sleep through the noise, a maintenance man let himself into my room, without permission, even though I had the deadbolt in locked position. I was furious and the manager didn’t seem to care, just saying they would talk to this person and make sure it doesn’t happen again. Once is too many times. Terrible stay, wont be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of be upgrade to one of our renovated rooms where you are assured of soundproofing. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Olivier Bessière Directeur D'exploitation H2…

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