Hotel - Mercure Paris Gare de Lyon TGV hotel
Mercure Hotel Mercure Hotel

Mercure Paris Gare de Lyon TGV hotel

3.5/5 2,329 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:30-23:00
    • Opening hours : Week-end 18:30-23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more!You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

  • 315 rooms
  • 315 non-smoking rooms
  • 8 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 10,347 reviews

Our guest reviews for Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,329 reviews
Anonymous Couples - 12/10/2018 AccorHotels certified review
« 1 night stay »

Very close to the station, but security is perfect. Breakfast must be satisfied for all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toru H., Thank you for your comment. We are happy that our hotel has made your travels easier. We are very happy to have welcomed you to our hotel and we hope to see you soon. Olivier Bessière Directeur D'exploitation H2…

Chris W. B. Couples - 11/10/2018 AccorHotels certified review
« Convenient location, comfortable room in a secure setting »

Our room upgrade was a pleasant surprise - maybe a reward for a longer stay and loyalty to Mercure. The room was clean and well-tended by the pleasant cleaning staff. The location is PERFECT for the Gare de Lyon and very good for the main tourist attractions and for taxi-link to Gare du Nord. The reception staff are generally pleasant and helpful but there are SOME whose demeanour could improve to make us ALL feel welcome. If we were in Paris again we would use Mercure (at Gare de Lyon for catching a train south) or Pres Boulevard St Germain (for improved access to social life and attractions).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Couples - 11/10/2018 AccorHotels certified review
« Great position by rail station »

Had a very pleasant short stay. Would stay again. Only gripe is that the duvet is too hot. No other option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aileen B., Thank you for your comment. We are happy that our hotel has made your travels easier. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Brian B. Solo - 07/10/2018 AccorHotels certified review
« Very efficient staff and excellent service. »

I was given a good room on my second visit. Room service and breakfast were both excellent. Good reception and check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian B., Thank you for this comment. We are happy that you enjoy our renovated room and our new pop art breakfast. We think you deserve this welcome! We hope to have the pleasure of seeing your smile soon ! Olivier Bessière Directeur D'exploitation H2…

Patrice B. Business - 05/10/2018 AccorHotels certified review
« Good experience for a business travel »

Good and warm full welcome, Efficiency in the registration process as Gold member Flexibility for the room selection Clean room Very poor performance on the Wifi Lack of efficiency/people in the cleaning of the restaurant tables after their release => space saturation for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrice B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the probleme you met. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Frederic Business - 05/10/2018 AccorHotels certified review

Very convenient location, personal professional, hotel clean, good breakfast. Fitness room facilities could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Mark Couples - 04/10/2018 AccorHotels certified review
« This was a very convenient, comfortable, quiet and pleasant hotel in which to soend the two nights we had in Paris. »

The room (730) although rather small completely met our needs. Reception, bar and room staff were very good, kind people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark J., Thank you for this comment. We are happy that you enjoy our renovated room. We think you deserve this welcome! We hope to have the pleasure of seeing your smile soon. Olivier Bessière Directeur D'exploitation H2…

Anonymous Business - 04/10/2018 AccorHotels certified review
« Ms »

The staff was extremely friendly and helpful. We arrived early and they made arrangements for an early check-in too. All the staff that I met greeted us in a very warm manner. The hotel is located right next to Gare de Lyon. It's a perfect location and I woud stay here again in the future. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elodie S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We think you deserve this welcome! We hope to have the pleasure of seeing your smile again soon. Our home is your home. Olivier Bessière Directeur D'exploitation H2…

Anonymous Business - 04/10/2018 AccorHotels certified review
« Very convenient location and excellent customer service. »

We were very impressed with the way we were welcome into the hotel and how helpful and accommodating the member of staff at the reception desk was. Would definitely use this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peggy L., Thank you for this kind feedback ! We think you deserve this welcome! We hope to have the pleasure of seeing your smile in the near future. Our home is your home. Olivier Bessière Directeur D'exploitation H2…

Dominick M. Business - 04/10/2018 AccorHotels certified review
« First time we have found the room dirty, no bath robes »

Hi Accor, not your fault but this time Mercure did a extremely bad job. Room (257)? Dirty, night tables with red wine rings and drippings. No bath robes and on top of this the price from 336.00 euro was dabble what I normally pay. Excuses from front desk was “ the Ryder’s Cup visitors” so, when there’s something going on in Paris, the regular guests need to pay twice the price!!? This is not Accor nor Mercure’s strategy I think.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominick M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We know that the inconvenience has altered the quality of your stay, we want to upgrade you in one of our privileged rooms during a future stay. Our privilege rooms are renovated rooms that offer new bedding (mattress 30 cm thick and soft mattress), modern design (upholstery and carpet), air conditioning and insulation ... Experience our enhanced-comfort room featuring a nespresso machine, bathrobe and slippers, pillow memory of shape, and free soft drinks . I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Business - 04/10/2018 AccorHotels certified review
« Untidy »

Smelly room (cigarette ?) and found an unclean chair. I have indicated that at the reception. Chair has been cleaned but bad smell remained. No note of excuses from local management. As a gold client I can say that I m not very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of 500 Leclub point, which will be issued to your account within the next few days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Business - 03/10/2018 AccorHotels certified review
« Convenient location »

Room was well appointed. Exceptionally easy access to Gare de Lyon. Convenient self storage for luggage. The front entrance is locked. So when I arrived, I needed to ring the bell to the left of the doors to gain entrance. Sign could be a bit clearer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann B., Thank you for this comment. We are happy that you enjoy our renovated room and that that our hotel has made your travels easier. We are very happy to have welcomed you to our hotel and we hope to see you soon. Olivier Bessière Directeur D'exploitation H2…

Business - 03/10/2018 TripAdvisor review
« Convenient location »

Nicely appointed room. Would be good to have some snacks available. Very convenient to the Gare de Lyon and many restaurants. Front entrance locked so look for bell at the left of the entrance to be allowed into lobby.Traveling form CDG, Le Bus Direct usually drops off very near this hotel. On this day, the bus didn't stop so I had to take a taxi. Ordinarily, Le Bus Direct very cost effective way to travel between CDG and this part of Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scimommy, Thank you for this comment. We are happy that you enjoy our renovated room and that our hotel has made your travels easier. We are sorry for the problem you met with the Bus Direct. Do not hesitate next time to ask the reception to check for you the timetables of the bus. Le Mercure Paris Gare de Lyon TGV.

Lu F. Business - 01/10/2018 AccorHotels certified review
« Excellent choice near the railway station »

Rooms are clean and quite functional. Breakfast is good, with the regular items found in the brand's hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucas F., Thank you for this comment. We are happy that you enjoy our renovated room and our new pop art breakfast. We hope to see you again soon for another magnifique journey with us. Olivier Bessière Directeur D'exploitation H2…

S K. Couples - 29/09/2018 AccorHotels certified review
« Convenient, clean and comfortable! »

Excellent position near station, friendly staff, good security, very comfortable beds, very clean. The only comments for consideration are: The shower was annoying, the screen didn't stop water spraying everywhere- its not a full size bath and showing in baths is potentially dangerous. There was no room in the room to open your case other than on the bed. Lastly, one small bottle of water between two people seemed a little stingy!

Our hotel has responded to the review
Our hotel has responded to the review

Madame K., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Gare de Lyon TGV. C’est avec grand plaisir que nous recevons vos compliments. Nous sommes heureux que notre équipe vous ait réservé l'accueil que vous méritez. Nous ne manquerons pas de lui partager votre commentaire. Nous prenons en comptes vos remarques et les partageons aux services concernés. Sachez que notre hôtel est en constante évolution. Ainsi nous espérons répondre à vos attentes lors de vos prochains séjours. Nous espérons vous revoir bientôt ! Olivier Bessière Directeur D'exploitation H2…

Barbara Couples - 28/09/2018 AccorHotels certified review
« Disappointed at checkin with wrong room selection but recovery was outstanding »

Most front desk persons were helpful to us since we were first time visitors. Room was clean once we were moved into an upgraded room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara K., Thank you for your comment. WWe are glad that you have enjoyed our renovated rooms. We are happy that our teams were able to meet your expectations and allowed you to have a pleasant stay. We hope to see you soon ! Olivier Bessière Directeur D'exploitation H2…

B. A. Business - 27/09/2018 AccorHotels certified review
« Far too expensivze for the quality »

I stay nearly every week in Paris hotels, 1 or 2 nights. I took your hotel because of the great location to take a train to Lyon. But the rate was 50% higher than my usual price. My room was mentioned to be new. In reality, the room was very basic. Not expecting luxury but a minimum of style and nice looking furniture. In addition, the room was noisy since I could hear the train station announcements. And there are a lot as you can imagine, from very late to very early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Our rennovated room have new bedding (mattress 30 cm thick and soft mattress), modern design (tapestry and carpet refurbished), air conditioning and other services. We are sorry if they seem basic to you. In order to offer perfect soundproofing, we had the windows next to the station. However, there are still settings to make on some closures that if they are not optimal do not fulfill the goal. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Adam M. Business - 27/09/2018 AccorHotels certified review
« Efficient location, shame about the noise outside »

Correct, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam M., Thank you for your comment. We are happy that our hotel has made your travels easier. In order to offer perfect soundproofing, we had the windows next to the station. However, there are still settings to make on some closures that if they are not optimal do not fulfill the goal. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Olivier Bessière Directeur D'exploitation H2…

Ruth M. Couples - 27/09/2018 AccorHotels certified review
« The worst hotel experience ever »

The room was small (only half a room really) and stuffy, and had extremely limited amenities considering the price for a “superior” room. For example, the towels were paper thin, the only toiletry was a small body lotion, there was only enough tea/coffee/milk for one, so we requested more - which incidentally didn’t arrive, and the Internet connection was not secure. In addition, we were woken (assumedly by housekeeping) about 8.45am, so put a “Do Not Disturb” sign on the door, only to be interrupted again about 2 hours later. On leaving, I explained about the interruptions and lack of follow through with tea/coffee/milk, and we were offered a complimentary coffee in the lounge. However, we couldn’t take this offer up as the same staff member had already rung a taxi for us, and it had arrived! I was also given the chance to express my disapproval to a “manager” but it was very brief (due to the waiting taxi) and I’m not sure I was being taken seriously anyway. By the way, we are frequent travelers and have never had such appalling experience in a hotel of (supposedly) this caliber.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form oPoint le club. In fact, In order to excuse us, we have created an accor card (to be validated via your email address). We will credit over 2000 point leclub. This will allow you to have discounts during a future stay in Accorhotels. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Alexandru Business - 26/09/2018 AccorHotels certified review
« Wonderful place with excellent amazing staff »

Lovely personnel, always smiling warmly and helping. Whatever problem i had with the room they were the ones that always took care of everything. Nothing bad to say honestly. Keep it up and thank you again for a wonderful experience :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandru Mr H., Thank you for your kind feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you soon for another magnifique journey with us. Olivier Bessière Directeur D'exploitation H2…

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