Hotel - Mercure Paris Gare de Lyon TGV hotel
Mercure Hotel Mercure Hotel

Mercure Paris Gare de Lyon TGV hotel

3.5/5 2,308 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:30-23:00
    • Opening hours : Week-end 18:30-23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more!You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

  • 315 rooms
  • 315 non-smoking rooms
  • 8 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 10,136 reviews

Our guest reviews for Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 2,308 reviews
Inhwan Business - 16/09/2018 AccorHotels certified review
« Terrible system »

I made reservations for me and my two colleagues (GNTLBFQQ, GNTLBFKG and GNTLBFNM). Since we had to request reimbursement to our employer, I asked the hotel to change names for reservation of my colleagues' rooms. She literally could not understand my request, and was very impolite. When arrived at hotel, a clerk notified us that our rooms were not available even though I had given deposits for our reservations with my credit card. Then, he started to look up available rooms and told us that he found rooms and that he upgraded our rooms. But, we found that IT WAS DOWNGRADED. I booked a double + single bed room for my boss which costed much more, but the clerk gave him a double bed room with saying that it's a upgrade because he gave a free mini-bar and that there was no room available which we originally booked. I even made a deposit for our rooms. It means that we have a right to use the rooms we booked, doesn't it? I've never had such terrible experiences at any other hotels so far. Very disappointing, and terrible service.

B. F. Friends - 14/09/2018 AccorHotels certified review
« great one night stay »

friendly welcome, very clean and stylish room, great location for train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bert F., Thank you for this comment. We are happy that you enjoy our renovated room. We are also happy that our team has given you the welcome you deserve. We will not fail to share your comment. We hope to see you soon ! Olivier Bessière Directeur D'exploitation H2…

Peter B. Friends - 13/09/2018 AccorHotels certified review
« Another Agreeable Voyage »

I have stayed at the Hotel Mercure Gare de Lyon on many occasions, and I am always satisfied. The team is polite, attentive and efficient, everything works, and check-in and check-out are rapid. The hotel is very well situation for access to public transport to travel anywhere in Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., First of all we would like to thank you for your loyalty but also for your comment. We are very happy that our staff has reserved the welcome you deserve. We are very happy to have welcomed you again to our hotel and we hope to see you soon. Olivier Bessière Directeur D'exploitation H2…

Fiona W. Couples - 13/09/2018 AccorHotels certified review
« Great one night stopover for early TGV to Italy »

We were made to feel very welcome and checked us in and out very quickly as we were very short on time. Room was well appointed and the bed comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona W., Thank you for this comment. We are happy that you enjoy our renovated room and their new bedding. We are very happy to have welcomed you to our hotel and we hope to see you soon. Olivier Bessière Directeur D'exploitation H2…

Thierry Solo - 12/09/2018 AccorHotels certified review

Thank you the management for the complimentary use of the minibar during my stay! Great location, comfort, clean, very nice decorated room with good basic services. I would definitely come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thierry L., Thank you for this comment. We are happy that you enjoy our renovated room. We are very happy to have welcomed you to our hotel and we hope to see you soon. Olivier Bessière Directeur D'exploitation H2…

Margaret Couples - 11/09/2018 AccorHotels certified review
« Clean and comfortable »

Met all our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. For your next stay, know that the hotel is currently under renovation. Our privilege and supérieur room offer today better quality rooms: new bedding, design, bathroom, air conditionning .... We hope you will come try them soon ! Olivier Bessière Directeur D'exploitation H2…

H F. B. R. Couples - 11/09/2018 AccorHotels certified review
« Handy for catching an early train »

We chose this hotel for its location as we had an early train to catch the following morning. Check in was smooth and efficient, and the room size was good for what we paid. The paint work on the walls could do with a fresh coat to brighten them up, and the bath was a bit high sided, but we'd stay there again so nothing too bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hazel R., Thank you for your comment. We are happy that our hotel has made your travels easier. For your next stay, know that the hotel is currently under renovation. Our privilege and supérieur rooms offer today: new bedding (mattress 30 to cm thick firm with a mattress integrated soft), a modern design (tapestry and carpets refurbished) or a new air conditionning... We hope you will come try them soon ! Olivier Bessière Directeur D'exploitation H2…

Melissa L. Couples - 10/09/2018 AccorHotels certified review
« Great location for getting around Paris. »

Easy to get to from Orly. The staff was great as soon as we walked in and through the whole stay. The hallways seemed old and beat up, but the room and bathroom were clean. Breakfast was typical and a nice way to start the day. Very good value - overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa L., Thank you for this comment. We are happy that you enjoy our new pop art breakfast and that our hotel has made your travels easier. For your next stay, know that the hotel is currently under renovation. Our privilege and supérieur rooms offer today: new bedding (mattress 30 to cm thick firm with a mattress integrated soft), a modern design (tapestry and carpets refurbished) or a new air conditioning ... We hope you will come try them soon ! Sincerely, Olivier Bessière Directeur D'exploitation H2…

Rhian Couples - 09/09/2018 AccorHotels certified review
« Room invaded at 1.32am! »

Having checked in on-line I expected the key to be ready as promised - it was not, and I was asked for the same details again. However, this was as nothing to the fact that my husband and I were asleep in bed, when at 1.30 in the morning, a man entered our bedroom (using a key) and turned on the lights. He was dismayed and withdrew, we were horrified and very upset, and as we had to leave at 5am, lost almost all our sleep. How could you have allowed such a mistake?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhianydd D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of 1000 le Club Accor point which will be issued to your account within the next few days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anonymous Couples - 08/09/2018 AccorHotels certified review
« Great place to stay if travelling from gare de Lyon »

Excellent, comfortable hotel if travelling from gare de Lyon. Couldn't be more convenient. Reception on check in was extremely slow especially as we had already checked in on line. Suspect the young man was a trainee as he had to consult constantly the other receptionist. However, the receptionist on check out was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David O., Thank you for this comment. We are sorry for the wait you met in reception. During the summer, we had several very volunteer trainees to learn. It seems essential to us to train our future employees. Furthermore, know that the hotel is currently under renovation. Our privilege and supérieur rooms offer today: new bedding (mattress 30 to cm thick firm with a mattress integrated soft), a modern design (tapestry and carpets refurbished) or a new air conditioning ... Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

John Friends - 08/09/2018 AccorHotels certified review
« If not for a problem with computer booking systems which prevented access to my room for 40 minutes the rating would have been higher »

The Accor team was professional and courteous and the room comfortable. I note that the room had been refurbished since by last visit in 2015. The location is good and except for the glitch (mentioned above) the stay was enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. Indeed we have renovated our rooms. Our privilege and superior rooms have new bedding: firm mattress 30 centimeters thick with a soft mattress. This is not the only criterion improved, we also update: insulation, air conditioning, carpet, upholstery ... Everything to offer you a pleasant stay. We are sorry for the incident encountered at your arrival. Indeed we have encountered problems with our booking site. We are sorry for the wait you met. This problem is settled today, Do not hesitate to contact me before your coming so that I make sure that you pass a pleasant stay. Olivier Bessière Directeur D'exploitation H2…

M. D. Couples - 07/09/2018 AccorHotels certified review
« Vastly overpriced for what it was »

My daughter told us, after we booked unfortunately, that your hotel was like one of our budget chain Premier Inns in Britain. No facilities, not particularly clean and rather disappointing all round. We were offered a recently refurbished room for an extra 20 € which we declined as we thought we had paid more than enough. The air conditioning unit did not get the room down to 18 deg all night and was one of the noisiest I have ever experienced. I would have complained, but we had a train to catch. Whilst there the M Citizen was advertising a room for the same night and with a lot more facilities for 50€ cheaper. Not good. Shalln’t be staying with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Since the response of your first comment our technical service has repaired your air conditioner. We are sorry that you did not have time to report it and have it repaired during your stay. The renovated rooms offer a number of additional services such as new bedding (mattress 30 to cm thick firm with a mattress integrated soft), modern design (tapestry and carpets refurbished) , new air conditioning and new insulation ... By the end of December 2018 our hotel will be completely renovated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Bessière Directeur D'exploitation H2…

Anne M. Couples - 06/09/2018 AccorHotels certified review
« Mercury Stay »

Pleasant sfront desk staff Renovated room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne M., Thank you for this comment. We are happy that you enjoy our renovated room. We will share your experience to all our team to let them them know that they have done good job ! We hope to see you soon ! Thank you for this comment. Olivier Bessière Directeur D'exploitation H2…

Barbara Couples - 05/09/2018 AccorHotels certified review
« Location, Location »

We chose this hotel specifically for its location to catch our TGV train the next morning (unfortunately for us it was cancelled at very short notice !!). The accessible bathroom was modern & excellent: ideal for a wheelchair user. The room overlooked the front drive so was very noisy with taxis, sirens & car horns most of the night. Instructions to operate the coffee machine would have been useful. The double bed was on the small size and the mattress & pillows not comfortable. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara M., Thank you for this comment. We are glad that you have chosen our hotel for your stopover and are sorry that your train has been canceled. We are glad that you enjoyed our new pop art breakfast and we will share your comment with the service. We take note of your recommendations for the coffee machine. We hope to put this quickly in place. We are sorry you did not appreciate our pillows and we will check their condition today. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Olivier Bessière Directeur D'exploitation H2…

Vesta D. C. Couples - 04/09/2018 AccorHotels certified review
« Excellent service »

It would of been excellent if the room was correct size. As too small to be a privilege room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vesta R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We are sorry that our rooms of 17 m² seemed small to you. However we are happy that you enjoyed the comfort of our renovated rooms with new bedding (mattress 30 cm thick and soft mattress), modern design (tapestry and carpet refurbished), air conditioning and insulation ... and other services We hope to see you soon ! Olivier Bessière Directeur D'exploitation H2…

T. N. Solo - 02/09/2018 AccorHotels certified review
« My Recommend hotel »

I'm stayed there at 2 days, but it was cheap and staff people has kind and very hospitality. And i've feeling strong security in the hotel. When i will visit to Paris, So that i want to stay there againg. And i want to recommend the hotel to my friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that our team has given you the welcome you deserve. We will not fail to share your comment. We hope to see you soon ! Olivier Bessière Directeur D'exploitation H2…

John Families - 02/09/2018 AccorHotels certified review
« Comfortable stay in noisy location. »

Room and service good, but noisy outside at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John N., Thank you for this comment. We are happy that you enjoy our renovated room. We will check in your room if there is a soundproofing problem. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to see you soon ! Sincerely, Olivier Bessière Directeur D'exploitation H2…

Andrea B. Solo - 02/09/2018 AccorHotels certified review
« Restful »

The room was clean. I enjoyed the extras like the robe and the facilities were fantastic. A perfect stay for one day on my way to Sancerre from Australia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea B., Thank you for this comment. We are happy that you enjoy our renovated room and that our hotel has made your travels easier. We hope to see you soon ! Olivier Bessière Directeur D'exploitation H2…

Wessex Family - 01/09/2018 TripAdvisor review
« Overnight in Paris »

Used this Hotel because we arrived into Gare de Lyon early evening so it was ideally situated for our needs. Hotel itself has great first impressions along with polite, friendly and efficient staff. Rooms themselves are small but clean and functional. This appears to be a business orientated stopover location but still served our purposes as an overnight stay. Breakfast was good and held in a spacious room.Checkout was quick and easy. Would use again for a quick stop over if we were traveling from Gare de Lyon again. Average because of room size and one night stay not enough to rate higher.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wessex, Thank you for this comment. We are sorry that our rooms of 17 m² seemed small to you. However we are happy that you enjoy our new pop art breakfast and happy that our team has given you the welcome you deserve. We hope to see you soon !! Le Mercure Paris Gare de Lyon TGV.

Anonymous Families - 31/08/2018 AccorHotels certified review
« Nice Hotel lobby, polite helpful staff, good breakfast, small rooms but clearly business orientated. »

This was just a one night stopover in Paris with the family. Hotel was in a convenient location and first impressions of the Hotel are good with an attractive modern lobby. Staff were very polite and efficient, breakfast was good with plenty of options and hosted in a spacious area. Compared to other Accor group hotels the rooms were small but clean and functional. This is clearly predominantly a business orientated hotel so perhaps room size is understandable. My one complaint was that the bed was not particularly comfortable (compared to Novotel Geneva) and the mattress collapsed more on the edges when rolling over creating a slope that made you feel you were falling out of the bed! I hope it was just a one off issue with this room. For an overnight stay it suited our needs and would consider again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next stay, know that the hotel is currently under renovation. Our privilege and superiror rooms offer today: new bedding (mattress 30 to cm thick firm with a mattress integrated soft), a modern design (tapestry and carpets refurbished) or a new air conditioning ... Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

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