Hotel - Mercure Paris Gare de Lyon TGV hotel
Mercure Hotel Mercure Hotel

Mercure Paris Gare de Lyon TGV hotel

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3.5/5 2,151 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:30-23:00
    • Opening hours : Week-end 18:30-23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Information: The Mercure Paris Gare de Lyon hotel will remain open during the temporary closure of the Gare de Lyon and Gare de Bercy train stations from midnight on Friday, March 17 to midnight on Sunday, March 19.

Hotel location

Our rooms

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more!You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

  • 315 rooms
  • 315 non-smoking rooms
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 8,847 reviews

Our guest reviews for Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 2,151 reviews
AccorHotels certified review
Anonymous Families - 10/01/2018
« Beds were comfortable, but room was warm and breakfast service was not good. »

We really liked the beds and the bathroom. We relaxed well at night. The window did shut the outside noise very well. The breakfast service was very awkward. We were informed the breakfast ended at 10.30, but at 10 there were plenty of empty bowls at the buffet, and they weren’t replenished. On a Saturday, when breakfast should end at 11, we arrived at 9.30 and there were already a few empty bowls that were not refilled. On our last morning (a monday) the scrambled eggs tasted of oil and were not good at all (but were fine on the other days). There were two coffee machines: The nespresso one was very nice. The other one always produced watery drinks, including the hot milk and hot chocolate. Regarding the bedroom, most things were nice. It was clean and there were no smells. However the room was very warm and the heating/cooling was set to heat only. Even when set to cool it would still blow rather warm air. Thankfully we could open the window slightly, but that meant we had to hear a lot of outside noise. The bath/shower were very nice, we have nothing to complain there. We really liked the adjustable shower head. When we return to Paris we would like to stay at this hotel again, but we probably won’t pay for the hotel breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreia R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We offer to you our sincere apologizes concerning the Breakfast service. I am so sorry for the empty bowls. Thanks to you, we make things different, ans we refilled the bowls until the end of the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

AccorHotels certified review
Alexander Couples - 09/01/2018
« Cancelled booking »

I did not stay as my wife started treatment for breast cancer. I suppose survey was generated because I needed a confirmation of the cancellation to make a claim on my insurance.

TripAdvisor review
Couples - 05/01/2018
« OK for a one night stay »

This is not one of the best Mercure hotels we have stayed in. It is an older, unattractive building which has been renovated largely on the cheap. Everything was satisfactory but no more. Good location for Gare de Lyon.

AccorHotels certified review
Cyril Couples - 18/12/2017
« Good location , clean room, great breakfast »

I chose the hotel for the location ( that was my second stay in this particular mercure). Ideal next to the train station and Accorhotel arena. I had a room on the first floor which wasn't as great as the room I had on the 4th floor during my first stay but it did the job. It was clean , Big enough for a room in Paris and the bed was comfortable. The breakfast is well worth the money . Great choices , trays of food always full and tables cleaned up so rapidly ( congratulations to the breakfast team , fantastic performance). The breakfast room is very inviting.

AccorHotels certified review
Th.k. Couples - 14/12/2017
« Bad performance »

Promised airco not working and preferences were possible but ignored by the hotel. Further a very small room for a huge price with a broken and noisy toilet. The stay in this hotel was a disaster (for the second and now or the last time).

AccorHotels certified review
Christophe G. Business - 12/12/2017
« Helpful staff when dealing with problem »

The hotel was very nice but the heat in my room was not working. A technician was sent immediately. The porblem could not be solved but the hotel provided an electric heater that kept the room warm. Bathroom was clean, room was spacious. surprisingly quiet (despite the nearby train station and construction). excellent location for access to public transportation and restaurants.

AccorHotels certified review
Rouhslsh M. Business - 06/12/2017
« IT WAS SATISFIED »

very kind reception personnel they helped us a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahim A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

AccorHotels certified review
X Business - 27/11/2017
« Satisfied »

a thing to improve : the smell from the room it should be more fresh and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ionut Alin Slabu, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Bessière Directeur D'exploitation H2…

AccorHotels certified review
Anna Families - 20/11/2017
« Is it really 4 stars hotel? »

The room is too small and the air conditioner doesnt work properly. The bed for baby was broken and the personnel even didnt care to put the bedsheets. The breakfast was so/so. Overall, it is just comfortable because it is close to gare de lyon. Overall I wouldnt recommend to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna Pekshueva, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Bessière Directeur D'exploitation H2…

AccorHotels certified review
S. Business - 20/11/2017
« Not bad »

Little old style. But location is convenient

AccorHotels certified review
Anonymous Business - 20/11/2017
« It was fine! »

This was an easy hotel to stay in, after a late train arrival. The room was clean and small. The person who checked me into the hotel didn't take any time to explain the wifi or breakfast details, which was a miss on his part (and I later called the front desk to ask).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily Meadows, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

AccorHotels certified review
Anonymous Couples - 18/11/2017
« Romy and bathroom good spaces and well equipped »

Great helpful staff and good clean accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear George Marshman, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2…

TripAdvisor review
Business - 18/11/2017
« Good Access to Gare de Lyon »

Next to Gare de Lyon and close to Le Bus to CDG Airport. The hotel provides lockers to keep stuff during trip to other city before back to Paris again. Room is a bit small but acceptable. Security of hotel is good as entrance and elevator need key access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Bessière Directeur D'exploitation H2217-DM1@accor.com

AccorHotels certified review
Paul W. Solo - 16/11/2017
« okay »

It was only a one night stay and everything happened/worked as advertised but as I have le Club Accor Gold I would have expected to have been allocated a room on the fifth or sixth floors.

AccorHotels certified review
W. M. Solo - 16/11/2017
« A nice hotel, comfortable but too much noise from the train station announcements »

Overall a good experience. Staff very helpful. My one complaint -- Announcements from the train station were too loud, kept me awake and seemed to continue most if not the entire night. I realize this probably beyond the control of the hotel but because of it I'm not sure if I would stay there again.

AccorHotels certified review
Nicole Friends - 14/11/2017
« Good »

Good service, good réponse, quite comfortable. Enjoyed the stay.

AccorHotels certified review
Sophie A. A. Couples - 14/11/2017
« Too hot, uncomfortable bedding. »

Check in and check out was a breeze whilst the room not so much. Very small room with 2 single beds, not very romantic for a couple on a weekend. Air conditioner wasn’t working and the room was like an oven. Tried opening the window but too bright and noisy so I just didn’t sleep... I won’t chose this hotel again neither will I recommend it.

AccorHotels certified review
F. Business - 12/11/2017
« Nice room good service »

I stay in this hotel regularly. The staff is very helpful and the rooms on the front have a nice view.

AccorHotels certified review
F. Business - 12/11/2017
« Good and reliable »

For convenience a few minutes form TGV . Comfortable and functional rooms. Good for business trips. Bar service for dinner snacks a bit slow and average choice of foods.

AccorHotels certified review
Anonymous Business - 05/11/2017

Entrance doors of the hotel were closed and the intraphone did not work or was not answered. The shower door of room 337 couldn't pass the toilet unless extreme force was used. Minor damages in the room: the mark strip of the TV was partly loose, damage to the toilet door, stains in the carpet.

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