Mercure Paris Gare de Lyon TGV hotel 4 stars

TripAdvisor rating 3.5/5 2,637 reviews
Mercure Paris Gare de Lyon TGV hotel
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Hotel extras

  • Very central location: Gare de Lyon, AccorHotels Arena, Bastille, Le Marais, and much more.

  • Parisian transport hub with direct access to your favorite spots: Louvre, Disneyland, etc.

  • Secure 24-hour luggage storage

  • Zen and Cool co-working space

  • A Made in France bed that you'll never want to leave!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012
paris
france

Tel: +33969367533

Fax: (+33)1/43474194

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE DE LYON :   20/24/29/57/61 GARE DE LYON

  • GARE DE LYON 2 :   63/65/87/91 GARE DE LYON

  • GARE ST LAZARE-BIBLIOT.MITTERAND :   14 GARE DE LYON

  • LA DEFENSE-CHATEAU VINCENNES :   1 GARE DE LYON

  • MELUN-ORRY LA VILLE :   D GARE DE LYON

  • ST GERMAIN-BOISSY ST LEGER :   A GARE DE LYON

  • By plane

    PARIS ORLY At 11km / 6.88 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By helicopter

    ISSY LES MOULINEAUX At 10km / 6.25 miles

  • By car

    A1 LILLE BRUXELLES At 6km / 3.75 miles

  • By car

    A4 METZ NANCY At 2km / 1.25 miles

  • By car

    A6 EVRY LYON At 7km / 4.38 miles

  • By train

    PARIS AUSTERLITZ At 1.5km / 0.93 miles

  • By train

    PARIS GARE DE L'EST At 5km / 3.11 miles

  • By train

    PARIS GARE DE LYON At 0.05km / 0.03 miles

  • By train

    PARIS GARE DU NORD At 4.5km / 2.8 miles

GPS :48.844779, 2.372532

Our accommodations

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more! You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

Superior room with a queen size bed

  • Max. number of persons: 2
  • Area: From 17

Superior room with two single beds

  • Max. number of persons: 2
  • Area: From 17

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE RENDEZ VOUS

Photo non contractuelle / Strictly non binding

Visit the Rendez-vous to relax and sample our delicious new Grignot Chic menu and our Grands Vins Mercure. EasyWork workspace for 2 to 6 people with WIFI, tea and coffee making facilities, Nespresso, printer, etc.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 35

  • Maximum capacity: 16 people

Find out more

Our guest reviews for
Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

12,707 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,637 reviews

Disappointed

TripAdvisor rating 3.5/5

secretangel Solo travel - 12/11/2019 TripAdvisor review

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.

Dear secretangel, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed we are currently changing our locks and keys to improve the quality of your stay. We are sorry that our reception has assigned you to this floor. Moreover is it possible to contact us so that we ensure that your leclub points have been transferred to you? Conscious of your displeasure we also wish to offer you a compensation for the inconvenience. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Zoé Berthelot Quality & Community Manager H2217-ACT@ACCOR.COM

Satisfy

Customer review rating 4.1/5

Hery F. Business - 04/11/2019 Confirmed reviews AccorHotels

Clean and comfort

Dear ADITYA GAUTAMA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We are happy that you enjoy the comfort of our hotel and our renovated room. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

A team to make my stay very confortable, enjoyable

Customer review rating 4.1/5

S. Business - 02/11/2019 Confirmed reviews AccorHotels

I felt welcomed . Also secured regarding my stay in case I had any question or issue.

Dear BERTRAND S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé Berthelot Quality & Community Manager H2…

Worst Mercure ever

Customer review rating 4.1/5

Austracyp Couples - 31/10/2019 Confirmed reviews AccorHotels

As an Accor member we have a habit of choosing Accor Hotels and this often means Mercure. Hands down this was the worst Mercure stay worldwide. On arrival no English at reception and no acknowledgment of Accor membership. An over hot room. Turn on air conditioning but nothing works. Open window but have to close because of the noise. Ask the next morning and told that it is broken. Offered a fan which should have been there from the start. Springs in a lumpy bed did not help sleep either. Housekeeping did not resupply tea or milk - we had to ask, every day. While the staff were pleasant this was a disappointing stay for us.

Dear TRACY P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Indeed, following the changes of temperature outside we made our air conditioning in winter mode. We are sorry that you found the temperature of your room too hot but also that our staff did not keep the good speech. For this we make available to our fan customers if the temperature does not suit them. We are sorry for the incident your met in your room. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Well sited for the TGV

Customer review rating 4.1/5

Anonymous Families - 28/10/2019 Confirmed reviews AccorHotels

Nice public areas abyut a very small and over heated room. Very helpful staff.

Dear GREG M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We have just renovated our restaurant area and are delighted to hear that we enjoyed our space. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

BEL HOTEL CONFORTABLE

Customer review rating 4.1/5

P. Friends - 28/10/2019 Confirmed reviews AccorHotels

BEL HOTEL CONFORTABLE PROCHE DE LA GARE , TRES PRATIQUE

Dear SERGE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback.We are glad that you enjoyed the comfort of our renovated room Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Convenient and friendlly

Customer review rating 4.1/5

Kenneth Couples - 28/10/2019 Confirmed reviews AccorHotels

Great location for TGV to our final destination in Annecy. Staff both friendly and helpful with information and printing boarding passes. English skills for appreciative Australians. Rooms clean and comfortable.

Dear KEN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that our hotel and our staff has made your travels to Annecy easier. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Mr

Customer review rating 4.1/5

Marcel A. Solo - 26/10/2019 Confirmed reviews AccorHotels

Easy connection and some good front desk officers

Dear MARCEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Good location for stopover visitors

Customer review rating 4.1/5

V. Couples - 26/10/2019 Confirmed reviews AccorHotels

Staffs were helpful, polite and friendly. Room was pleasant, only some defects in the shower

Dear FREYAJ V., Thank you for your comment. We are happy that our team has given you the welcome you deserve. We will not fail to share your comment. We are sorry for the problem you met with your shower. We have forwarded your comment to our maintenance service. They will check your room today. Rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé Berthelot Quality & Community Manager H2…

Great stay

Customer review rating 4.1/5

Anonymous Friends - 26/10/2019 Confirmed reviews AccorHotels

Good front desk staff, clean and comfortable rooms!

Dear JAMES P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that you enjoy the comfort of renovated room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Met our needs

Customer review rating 4.1/5

Anonymous Couples - 21/10/2019 Confirmed reviews AccorHotels

Hotel was perfect location for Gare Lyon. Rooms small but acceptable. Thought it was disappointing for a 4 star hotel to provide cheap, plastic cups for drinks. Would not have rated the hotel 4 star myself but for it’s proximity to the station it was exactly what we wanted .

Dear PAULA B., Thank you for your comment. We are happy that our hotel has made your travels easier. We understand your point about our plastic cups. Know that in the coming months we will remove all our plastic cups in our hotel. Indeed we have a plastic zero objective. So be assured that during a future stay, you will not see any plastic cup in our rooms. We are a hotel that is constantly in change and hope to be able to give you entire satisfaction during a future stay. Zoé Berthelot Quality & Community Manager H2…

excellent location very friendly helpful staff

Customer review rating 4.1/5

Peter H. Couples - 21/10/2019 Confirmed reviews AccorHotels

as above

Dear PETER H., Thank you for your comment. We are happy that our hotel has made your travels easier. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé Berthelot Quality & Community Manager H2…

great weekend!

Customer review rating 4.1/5

D. A. Friends - 21/10/2019 Confirmed reviews AccorHotels

great breakfast, rooms and location

Dear A. D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms, our delicious breakfast. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Short visit to Paris

TripAdvisor rating 3.5/5

Leo8165 Couples - 20/10/2019 TripAdvisor review

For us everything was perfect. The hotel is directly at the trainstation. Check-In was perfect and the room very clean und cosy. Breakfast was very good. A lot of choice from the buffet. We shall come back.

Dear Leo, Thank you for your kind feedback. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms, our breakfast and the welcome of our staff. We hope to see you again soon for another magnifique journey with us. Le Mercure Paris Gare de Lyon TGV.

dissapointed by luggage storing services

Customer review rating 4.1/5

Marc Business - 16/10/2019 Confirmed reviews AccorHotels

Having to pay 6 euros to store my bags is NOT acceptable when you pay more than 230euros a night. I'm a regular traveler (stay 3-4 nights every 3 months) you probably have too many customers since you expect your customers to pay 6 euros. Even formule 1 and campanile provide this service for free. Sorry for my next trip (December), my colleagues and I will go to a different place there are plenty near Gare de Lyon.

Dear MARC MR B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We understand your dissatisfaction but our luggage has become profitable due to an improvement of safety and the use of it in autonomy thanks to automatic lockers. In addition we have been careful to offer you attractive rates and advantageous compared to those practiced in the neighborhood of the station. We are really sorry that you do not want to stay at our hotel anymore after you get paid service. We hope, however, that you had a pleasant stay in our renovated rooms. Moreover, know that our hotel is reinventing itself. Our common areas will be fully renovated in 2019 and other changes will be made. We hope to see you again so that you can enjoy it. Zoé Berthelot Quality & Community Manager H2…

One night stay

Customer review rating 4.1/5

Stephen Couples - 16/10/2019 Confirmed reviews AccorHotels

Hotel located next to train station we were utilising. Room was basic, clean and comfortable.

Dear STEPHEN K., Thank you for this comment. We are happy that you enjoy our renovated room and we hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Comfortable

Customer review rating 4.1/5

Adlina Business - 16/10/2019 Confirmed reviews AccorHotels

Only 1 night stay, smooth stay and comfortable stay. Love the room, the reception and security staff were friendly and even assisted with my heavy bags (very unusual in Paris, but hey thats really nice experience). As Accor member, they accord me late check out. Thanks

Dear ADLINA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We think you deserve this welcome! We hope to have the pleasure of seeing your smile again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Nice hotel in a convenient location

Customer review rating 4.1/5

Vincent R. Couples - 15/10/2019 Confirmed reviews AccorHotels

Nice breakfast, friendly and helpful staff. Rooms are small but clean. Comfortable bed. Internet connection needs improvement. Kept disconnecting and difficult to reconnect

Dear VINCENT R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms, our breakfast and the welcome of our staff. We are sorry for the incident encountered with our Wifi. We are currently adding additional wifi kiosks in our hotel to improve the performance of this one. So be sure to have a good connection during your stay. We hope to see you again in our hotel ! Zoé Berthelot Quality & Community Manager H2…

Will be better when refurbishment is finished

Customer review rating 4.1/5

Anonymous Couples - 15/10/2019 Confirmed reviews AccorHotels

All good, but refurb work and reduced facilities were available at the time of our stay

Dear LAKE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. In fact our hotel is reinventing itself. Our common areas will be fully renovated in 2019 and other changes will be made. We hope to see you again so that you can enjoy it. Zoé Berthelot Quality & Community Manager H2…

Nice Hotel, Good Service, Bad WiFi

Customer review rating 4.1/5

Anonymous Couples - 14/10/2019 Confirmed reviews AccorHotels

We liked the hotel, the staff was helpful and focused on service, the location excellent, the bed very comfortable with nice linens, but the WiFi was the worst we have experienced in a hotel in many years of travel. I kept thinking that it was going to ruin the review rating and now it has. In five nights, nothing changed. I asked the front desk, the very first day if they could get a tech to reboot the 6th floor system, because the WiFi server seldom even showed on our iphone or iPad when we attempted to log in, which was frequently. In desperation I had to go to the lobby each morning to receive email updates. Half the time I tried using the connection when I had it, it would drop off and needed to be logged into again and again. Finally upon departure we were told that the system was experiencing trouble for that entire week. I also had to complain about the first room we were given. The closet was a cupboard about 3" deep with 3 hangers in it. There was no luggage rack and since I had no possibility of unpacking I needed one. I was informed that the hotel did not have any. It was suggested that I use the sole chair in the room to keep my suitcase off the floor for easier use. When I said there would be no way to use the desk/table if I did that, I was offered another chair. The room would have been very difficult to walk through in that situation, so an industrious employee found us a slightly larger room that made the solution possible. Claudia's response is what made this a "satisfied" rather than a "very dissatisfied" rating.

Dear DONNA T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are sorry for the incident encountered with our Wifi. We are currently adding additional wifi terminals in our hotel to improve the performance of this one. So be sure to have a good connection during a futur stay. We are however glad that Claudia has been able to improve the quality of your stay. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Zoé Berthelot Quality & Community Manager H2…
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