Hotel - Mercure Hotel Duesseldorf Seestern
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Seestern

4.0/5 368 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 58.00 EUR Non member rate
From 58.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 5 meeting room(s)
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf Seestern you can choose between Standard, Superior and Privilege Rooms with a double bed or twin beds. All 160 rooms in our hotel are air-conditionedand have WIFI. One child up to the age of 11 (inclusive) can sleep in your room free of charge. If you are staying with children, we offer adjoining rooms with a connecting door. Your pet is also welcome (charge of EUR 10/night).

  • 160 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.4/5 AccorHotels Rating 2,184 reviews

Our guest reviews for Mercure Hotel Duesseldorf Seestern

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 368 reviews
Family - 13/07/2018 TripAdvisor review
« The Hotel is very normal »

The Hotel is very normal considering the price you are paying , Plus the staff specially the receptions are not kind , I dont know the matter is language but generally they are not acting nice to guests. anyway , the hotel is very normal and I dont recommend to stay there once you have other and better choice

Anonymous Business - 12/07/2018 AccorHotels certified review
« very frinedly and competetnt manager at reception solving an unpleasant issue »

Something went wrong with my booking from Amex for this stay. Whilst I got the confirmation the booking did not happen from Amex to the Mercure hotel. Your manager at the front desk did help my in the most competent and friendly way to find a solution. i never felt along with that stupid hick-up and very well looked after. A big thank you to Mr. Signon from Michael K., Canon Europe.

Benoit Business - 29/06/2018 AccorHotels certified review
« Nice hote, good quality for the price, and welcoming staff. Would recommend this hotel. »

Nice room, clean, as well as the bathroom. Breakfast was good enough. I recommend this hotel.

John D. Business - 25/06/2018 AccorHotels certified review
« Short visit »

Staff and service very good and welcoming

Anonymous Business - 23/06/2018 AccorHotels certified review
« Floor 3 rooms smell of cigarettes »

I like the staff and hotel location. Food is ok. Every time I get a room on floor 3 it smells of cigarettes. You also do not have beans at breakfast anymore. I’m sure you used to.

Alex R. Business - 17/06/2018 AccorHotels certified review

god hotel polite staff good food and good everything

Mr P. Business - 15/06/2018 AccorHotels certified review
« Mr »

Good service, good location for work / access to centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Pierre Henry D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Grzegorz Business - 14/06/2018 AccorHotels certified review
« Nice stay »

Good experience, however I had many times better service for Platinum in other locations.

Rado S. Business - 13/06/2018 AccorHotels certified review
« dissapointing »

we do not like to complain however our stay was lack luster, room was fine but poorly serviced, staff were friendly enough and helpful we had to ask for towels on 3 occasions as there were none in our room meals in the resultant very plain. one evening when dinning with an other couple one meal did not arrive till the others were finnished

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rado s., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Seestern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Ja_london Business - 11/06/2018 AccorHotels certified review
« Mecure Hotel Dusseldorf »

Enjoyed my stay at the Mecure Hotel Dusseldorf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kojo A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Anonymous Business - 11/06/2018 AccorHotels certified review
« Always nice to come back and enjoy the hotel environment »

I would like to highlight my special satisfaction with the guy at the reception, he reminds even my name from previous stays and that's really nice of him. Don't know his name though, is a tall blond guy with glasses and beard that attends people at the evening, very good professional, thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Good morning dear Carmela F., We very very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team and of course with Mr. Kallinich. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Robert L. Business - 08/06/2018 AccorHotels certified review
« Robert L. »

Restaurant in the evening - serving staff worked hard - but not enough of them

Janneke F. Business - 08/06/2018 AccorHotels certified review

staying in the Mercure Seestern always ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johanna F., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lidia Bartel - Front Office Manager

Matthias D. Business - 07/06/2018 AccorHotels certified review
« It was a pleasure to stay in th ehotel and I would recommmend it. »

nice and very friendly and good support in sneding me lost article

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duesseldorf Seestern. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Lidia Bartel - Empfangsleitung

Anonymous Friends - 30/05/2018 AccorHotels certified review

Reception staff could not have been more helpful. Taxi arranged in seconds. Room nice and clean. Everything ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Anonymous Business - 15/05/2018 AccorHotels certified review

Overall I am satisfied with this hotel. Small thing but important for good sleeping: the pillows! It would be great to have the opportunity to choose from different types (plain etc.).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have forwarded your request regarding the pillow to our houskeeping manager, to see what we can do for you next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Yvesvm Couples - 14/05/2018 AccorHotels certified review
« perfect citytrip adress! »

- good location near tramway to city centre - clean room - good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yves V., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Daniel V. B. O. Friends - 07/05/2018 AccorHotels certified review
« Really good! »

Great staff very helpful!Quiet location!I love it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Villas Boas O., thank you for taking the time to review your stay at Mercure Düsseldorf Seestern. We highly appreciate and value positive feedback such as yours and consider it as a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room, the breakfast and the location. However, I have also noticed that the internet connection still has "room for improvement". Please be assured that we already talked to our engineering department to see what the problem is. We are looking forward to welcoming you back as a guest hopefully soon. Best regards, Lidia Bartel - Front Office Manager

David Business - 29/04/2018 AccorHotels certified review
« good »

no use of any particular service just to sleep ... clean was good and bed as well thats all I can evaluate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliane Sternal - stellv. Direktorin / Assistant Manager

Ernst Business - 27/04/2018 AccorHotels certified review
« OK »

Staff was friendly, both at the reception, and during breakfast. Door card didn't work; and then the door card is needed to use the elevator; not great.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 58.00 EUR Non member rate
From 58.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates