Mercure Hotel Duesseldorf Seestern 4 stars

TripAdvisor rating 4.0/5 403 reviews
Mercure Hotel Duesseldorf Seestern
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Hotel extras

  • A52 highway close by

  • Public transport within walking distance

  • Sauna and fitness area for relaxation

  • Restaurant/bar and sunny outdoor terrace

  • Near the Rhine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
Business services
  • 5 meeting room(s)

Hotel location

Mercure Hotel Duesseldorf Seestern

Fritz-Vomfelde-Str. 38
40547
duesseldorf
germany

Tel: +49211530760

Fax: (+49)211/53076444

Contact email

Check-in from 15h00

Check out up to 12h00

  • U74 :   U74 PRINZENALLEE

  • U77 :   U77 AM SEESTERN

  • By plane

    DUESSELDORF INT At 7.3km / 4.54 miles

  • By plane

    KOELN At 75km / 46.61 miles

  • By train

    DUS MAIN STATION At 6.5km / 4.04 miles

GPS :51.241099, 6.737375

Currently, close to our hotel

Summerjam Festival

From 05/07/2019 to 07/07/2019

At 28 km

Our accommodations

At the 4-star Mercure Hotel Düsseldorf Seestern you can choose between Standard, Superior and Privilege Rooms with a double bed or twin beds. All 160 rooms in our hotel are air-conditioned and have WIFI. One child up to the age of 11 (inclusive) can sleep in your room free of charge. If you are staying with children, we offer adjoining rooms with a connecting door. Your pet is also welcome (charge of EUR 10/night).

Standard Room with double bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with Twin Beds

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room With 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with king-size bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT "38"

Type of cuisine: International

In our bar and restaurant 38, we will spoil you with culinary delights, serving regional and international specialties. End your day by relaxing with a glass from our Mercure wine list.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

"38"

Photo non contractuelle / Strictly non binding

In our bar and restaurant 38, we will spoil you with culinary delights, serving regional and international specialties. End your day by relaxing with a glass from our Mercure wine list.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 69 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf Seestern

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,055 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

403 reviews

Luc

TripAdvisor rating 4.0/5

Explore50906272305 Couples - 17/06/2019 TripAdvisor review

Good Stay, Good breakfast, parking place in the hotel and near by the hotel you have frequently public transport to the city or tho other places. We are allready in this hotel in the past and it was even good as before.

satisfaction

Customer review rating 4.4/5

Anonymous Friends - 04/06/2019 AccorHotels certified review

Friendly staff, room clean and neat. The sauna, steam room and gym was very nice and clean. I am n bit disappointed in the breakfast. No a lot of options, especially if you want fried eggs or omelet.

Dear Mercure guest, thank you very much for your feedback and the time you took, to fill out this survey. We like to see, that you had a pleasant time here and a mostly satisfying stay. We are sorry, that we couldn't fill in for all of your wishes and hope, that it did not affect you too much. Our service concerning fried eggs and omelet is available at the breakfast on demand. If you stop by the next time, just ask our staff, they will gladly help you out with the food you like. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Business hotel with very friendly and competent staff

Customer review rating 4.4/5

Brahim Business - 04/06/2019 AccorHotels certified review

People there are very helpful and very responsive

Pleasurable

Customer review rating 4.4/5

Jeroen Business - 31/05/2019 AccorHotels certified review

Pleasurable stay, no issues, easy check-in, nice personell.

Dear Jeroen, thank you kindly for the tgood rating and of course the time you took, to fill out this survey. We are always happy to see, that we are able to live up to our expectations of good hospitality and quality overall. It was a pleasure to serve as your host. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

RESTAURANT is very good,breakfast and breakfast service are very godd, house KEEPING is awful

Customer review rating 4.4/5

Yyx Business - 21/05/2019 AccorHotels certified review

room was not cleaned for one day and was obviously roughly cleaned for one day, really roughly

Satisfactory stay in a firendly hotel

Customer review rating 4.4/5

Emma B. Business - 20/05/2019 AccorHotels certified review

A good clean hotel with friendly staff and excellent service.

Dear Emma B., thank you very much for the good rating and of course for the time you took, to fill out this survey. It is always good to hear, that we were able to live up to our own expectations of good hospitality and quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

The room was nice, the bed was not comfortable

Customer review rating 4.4/5

Tracey F. Couples - 12/05/2019 AccorHotels certified review

This trip was the start of a special vacation for us so we booked the privilege suite. When checking in, the staff asked if the room was worth it for just one night. I found this to be extremely rude and inappropriate. He also asked if I wanted wifi to which I replied yes of course - it comes with the room. He charged me extra for it which I didn't realize until I had checked out and we were in a hurry to catch our flight. The room we stayed in 727 had all the comforts of home with the exception of the bed. The mattress is quite old and uncomfortable. We appreciated the fruit that was left for us as well. The breakfast buffet was well stocked, the coffee was delicious, and the staff were fantastic. The flavoured water was excellent.

Relaxing sleep at night

Customer review rating 4.4/5

V. Solo - 06/05/2019 AccorHotels certified review

Pleasant sleep, generous breakfast, excellent customer service at service desk/reception

Dear V., thank you very much for the encouraging comments, the good rating and the time you took, to fill out this survey. It is always a pleasure to see, that we were able to live up to our own expecations of good hospitality and high quality overall. It was a pleasure serving as your host and I am sure, that your words will serve as motivation to keep our staff on the correct way to strive for the best service possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Nice Business Hotel

Customer review rating 4.4/5

Michele S. Business - 23/04/2019 AccorHotels certified review

The Hotel is perfect for business travel. The location is ideal, and it has all the need facilities. Breakfast is very good, and rooms are nice, clean and well equipped for a business traveler, maybe just a little more room for luggage's.

Dear Michele S., thank you very much for the good rating and the time you took to fill out this survey. We are glad to hear, that you had a great time at our place and your stay was comfortable. It is important to us to provide you with our best service possible to make your happiness to go without saying. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Very comfortable and pleasant stay for young families!

Customer review rating 4.4/5

Lili C. Families - 23/04/2019 AccorHotels certified review

Truly appreciate the hospitality of all the staff. When we arrived, our room smelled strongly of sigarettes. I mentioned this to the young receptionist, and she immediately swapped our rooms, understanding that it is difficult to stay in such a room with a baby. There was a babybed in the room, and toys next the breakfast area, our baby enjoyed his stay so much!!

Dear Lili C., thank you very much for this fantastic rating and of course for the time you took, to fill out this survey. It is always a pleasure to receive positive feedback, expecially, when it is bound to a good rating, such as yours. we always strive to provide you with the best service possible and your words are the best motivation to keep it up for this. You happiness matters, therefore we try to make everything as pleasant and comfortable as possible just for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Pleasant as usual.

Customer review rating 4.4/5

Carlo Couples - 23/04/2019 AccorHotels certified review

Erg plezierig.

Dear Carlo, thank you so much for this fantastic rating and of course for the respective time you took, to fill out this survey. We are happy to see, that we were once again able to live up to our high expectations of a high quality standard and hospitality and that you had a pleasant stay here. Your happiness matters, therefore receiving a positive feedback is always the best confirmation and motivation for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Best hotel in Seestern

Customer review rating 4.4/5

Anonymous Business - 19/04/2019 AccorHotels certified review

Everyone was very nice, as always. Breakfast is very diverse. Got a room upgrade to a very nice room.

Dear Mercure-guest, thank you very much for the fantastic feedback and the time you took, to fill out this survey. "Best hotel in Seestern" - this is a gorgeous compliment, thank you very much for that. Comments and ratings such as yours are always the best compliment and motivation for us to carry on on our way to strive for the best service possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office
Customer review rating 4.4/5

Anonymous Business - 12/04/2019 AccorHotels certified review

Alles gut

Sehr geehrter Mercure-Gast, haben Sie vielen Dank für Ihre gute Bewertung und natürlich auch für die Zeit, die Sie sich extra für uns genommen haben. Es ist immer wieder schön zu sehen, dass wir allen Anforderungen gerecht werden konnten und freuen uns, wenn "Alles gut" war. Kommentare wie diese, sowie die tollen Bewertungen sind für uns immer die beste Rückmeldung, dass wir uns auf dem richtigen Weg befinden. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Dennis Höhne - Empfang / Front Office

It was okay

Customer review rating 4.4/5

Victor Business - 06/04/2019 AccorHotels certified review

Shower on 7th floor was not stable (hot/cold) Restaurant forgot my food order.

Dear Victor, thank you very much for the time you took to fill out this survey. It is always a pleasure to receive feedback, be it positive or in a rather critical. To us it is very important to receive this, because we try to improve ourselves day by day. We are sorry, that our resraurant made a little mistake. Please note, that this is not our standard by any means. As for the shower, we are currently having some technical issues concerning the water regulations. This is a bigger problem, which we are currently solving. Please excuse the unconveniences, that you had on your stay. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Comfortable, pleasant, and friendly

Customer review rating 4.4/5

Gautam Business - 05/04/2019 AccorHotels certified review

Excellent experience: check in and out was easy, room was comfortable and clean, and quite despite facing road and tramline.

Dear Gautam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback, expecially when it is bound to a good rating, such as yours. We are happy to see, that you had a pleasant stay and we were able to live up to our high standard of hospitality. It was an honor serving as your host. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Poor value for money

Customer review rating 4.4/5

Tonda Business - 04/04/2019 AccorHotels certified review

Hotel and premises are fine but overpriced for the offered service

Dear Tonda, first of all, thank you very much for letting us know about your stay and for the time you took, to fill out this survey. It is always our top priority to provide you with the best service possible. If that should somehow be not the case in anay way, we would be glad, if you could provide us with some details, so we know whee exactly we can improve. We are always happy to hear your comments via h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Höhne - Empfang / Front Office

Perfect!

Customer review rating 4.4/5

Karel Business - 30/03/2019 AccorHotels certified review

Quiet and clean room, easy acces to hotel and the staff are friendly and helpful.

Dear Karel, thank you very much for this fantastic rating and of course for the time you took, to fill out this survey. It is always a pleasure to receive positive feedback, excpecially when it is bound to such good grades. It was our honor to serve as your host and we would like to thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

great service by Dennis Hoehne

Customer review rating 4.4/5

Jonas Business - 25/03/2019 AccorHotels certified review

Great service - even though I had issues with reservation (our company fault), Dennis helped us out with reservation corrections on the most busy period of Prowein fair.

Dear Jonas, thank you very much for the fantastic rating and your very motivational comments. Words like yours really are the best motivation and confirmation, that the things we are doing are definitely on the right track. It was an honor, serving as your host and we are glad, that all of the issues were solved nice and smooth. We hope to see you on the next proWine again. If you need help with a reservation, feel free to contact us anytime. It is always a pleasure to receive positive feedback and for your happiness, even the most busy times of a fair shall not put our hospitality on hold. Thank you again for sharing your experience, and we hope your next visit will be at least as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Comfortable and staff friendly. Breakfast is not great.

Customer review rating 4.4/5

Anonymous Business - 11/03/2019 AccorHotels certified review

I always find the staff very friendly and welcoming. The rooms are clean and quiet. Despite preferences for a higher floor I got floor 3 again where the rooms smell of cigarette smoke. It's awful. I will no longer include breakfast in my stay. It hasn't changed in this hotel in years and seems poor value for money.

Expensive compaired to others

Customer review rating 4.4/5

M S. Families - 10/03/2019 AccorHotels certified review

The breakfast staff was amazing very friendly and helpful The reception staff was not really friendly and very arrogant except from one lady (cannot remember her name) The service overall was basic (very basic) compared to the price

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