Hotel - Mercure Hotel Duesseldorf Seestern
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Mercure Hotel

Mercure Hotel Duesseldorf Seestern

Fritz-Vomfelde-Str. 38 
40547  DUESSELDORF
GERMANY

324 reviews
TripAdvisor Rating Based on 324 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf Seestern, you have the choice between Standard Rooms with twin beds or a double bed, Superior Rooms with a double bed and Privilege Rooms with a king-size bed. All 160 rooms in our hotel are air-conditionedand have WIFI. One child up to the age of 12 can sleep in your room free of charge. If you are staying with children, we offer adjoining rooms with a connecting door. Your pet is also welcome (charge of EUR 10/night).

  • 160 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Computer
    • High speed transmission line
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,306 reviews

Our guest reviews for Mercure Hotel Duesseldorf Seestern

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 324 reviews
AccorHotels certified review
Naz Business - 03/08/2017
« Great Stay for Business »

Very clean hotel, and hospitable staff with great facilities.

AccorHotels certified review
J S. Families - 21/07/2017
« Lovely city would come again »

Staff pleasant and helpful ,room's nice and tidy . You wouldn't know that you were near a main road at all

AccorHotels certified review
Anonymous Business - 06/07/2017
« Lack of transparency of terms and conditions »

I had to cancel my stay but found out it was non refundable. I've stayed in this hotel before and never had to pay up front. It wasn't transparent when I booked that the stay could not be changed or cancelled. Very dissatisfied and I won't be booking with Mercure again.

AccorHotels certified review
Grainne C. Business - 16/06/2017
« very comfortable »

Friendly staff. Very comfortable sleep. Convenient for train.

AccorHotels certified review
Anonymous Business - 15/06/2017
« prima »

prima

AccorHotels certified review
Anonymous Business - 14/06/2017

Room was not ready at 14.00 - otherwise pretty satisfied. Thanks.

AccorHotels certified review
Swee Families - 13/06/2017
« You treated my family and all your customers with respects. »

Upon arrival, we noted your Duty Manager starts helping our coach entering your hotel. Next, we saw many staffs helping clearing our luggages. At the front desk, your staff was busy with her check in. Upon entering the rooms given 301 and 303, I quickly go switch on your air-conditioning. Everything function well including rooms were well tidy. This was the first hotel in Germany my family stay with operational air-conditioning. On 7 Jun, we stayed at your hotel at Hamburg City for 2 nights and 10 Jun, we visited your Bonn Hardtbery. None of them able to make me feel like a guest. My family traveled to more than 40 countries in the past years. This is the first time I feel proud of you and your Mercure Hotel at Dusseldorf Seestern. We are proud of your Staffs at Dusseldorf Seestern equipped with the thought of "expectation". The Leaders having the expectations will ensuring their fellows to meets their expectations. Well done! We thank you for giving us sweet memories.

AccorHotels certified review
Ali A. Business - 02/06/2017
« So nice and so awesome »

My first time in Europe and first time in Dusseldorf was so awesome. Friendly staff, very cooperative. Even they helped me after 3hrs of checking out (stored my luggage and laptop, hired taxi for me to the airport, advised me were to go before going to the airport (Downtown and Rhine Tower). I will come back to you again

AccorHotels certified review
Anonymous Business - 29/05/2017
« 2 days business stay »

pro: very cooperative clerk at reception. con: the WiFi connection is a bit weird on my phone (need to authenticate at every reconnection). where is coffee at breakfast? waiters a bit lost.

AccorHotels certified review
Business T. Business - 24/05/2017

Good service, pleasant hotel

AccorHotels certified review
Анастасия Business - 23/05/2017
« Very nice and quite »

I enjoyed staying in this hotel. The room was big, the breakfast was wonderfool,especially croissants!!!

TripAdvisor review
Business - 19/05/2017
« Nice hotel in business area »

Very nice hotel if in Dusseldorf for business. Very nice welcome at reception and in the bar/restaurant. Only negative is, although it has outside area to use its completely in the shade. Not far from team stop to take you into city where you'll find many restaurants and bars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margarita1311 - Thank you very much for your feedback. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. We hope to welcome you as our guest soon again. Best regards, Juliane Sternal Assistant Manager

AccorHotels certified review
Tom T. Business - 15/05/2017
« Ok but could do with a refresh »

I used to stay at Mercure Seestern whenever I was in Düsseldorf for work. That was a few years ago. The hotel is still largely the same as I remember it but the rooms have seen a lot of wear and tear. I think it would be nice if the hotel were brought up to the more modern standards of Mercure Amsterdam or München Senefelder Strasse. The standard room was spacious, though I was a bit surprised to only find one pillow on my two-person bed. The carpet was stained, which is hard to avoid after all these years I guess. The airconditioning was very loud. I informed the reception of this but I understand that this is hard to fix because it sounded like an issue with the age of the unit. I put on noise-canceling headphones when working. The bed and mattress were of the usual high quality, I still love the large desk you get in your room. Moving all the drinks to the reception was quite impractical. If you insist on keeping them outside of the room, it would be best to have vending machines on each floor. The bathroom was still as nice and practical as I remembered them. No remarks there. The breakfast buffet and in-room dining were also good and the staff was very friendly. I do think it's a bit silly to only put three dishes on the room service menu when you can also order some of the meals served in the restaurant into your room. I guess this is to keep stocking up on foodstuffs more manageable. Apparently, my request for a late check-out had not been communicated or entered into the system after it was approved, leading to a phone call at 12:30 when I was packing up for my trip back home. Overall, there isn't a lot to complain about but I can't help but feel a bit disappointed with the hotel I used to visit so often.

AccorHotels certified review
Paras S. Business - 11/05/2017
« a wonderful business trip »

The hotel rooms were nice clean and spacious. The breakfast was good It was handy to have the reception sell snacks and water and beers

AccorHotels certified review
Napoleon K. Business - 10/05/2017
« Reasonable Good business Hotel »

I have requested many times at Breakfast restaurant to keep at least 2 vegetarian items in breakfast, but I was disappointed that choice of vegetarian items was very limited.

AccorHotels certified review
Anonymous Solo - 07/05/2017

Staff very pleasent throughout stay, online check in made my arrival very quick. Room was spacious and clean and free mini bar and wifi throughout stay topped the stay off.

AccorHotels certified review
Anonymous Business - 27/04/2017

Warm welcome and enjoyable stay

AccorHotels certified review
Anonymous Families - 28/03/2017

Good hotel, just a little further out of town than we expected

AccorHotels certified review
Anonymous Business - 17/03/2017

Nice modern hotel in the outer districts of Düsseldorf. Quiet rooms despite a busy street nearby.

AccorHotels certified review
Anonymous Business - 13/03/2017

The Mercure is a fine hotel. Was disappointed when room was not available on arrival or anytime before 3 pm, it is unbelievable that all the rooms are not available until then. I know it is not standard for European hotels, but I would have liked a wash cloth in the shower and some lotion would have been nice.

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