Hotel - Sofitel Zhengzhou International
Sofitel Hotel Sofitel Hotel

Sofitel Zhengzhou International Hotel

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4.0/5 389 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 492.30 CNY Non member rate
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • ZHENGZHOU
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

Sofitel Zhengzhou is a deluxe five-star hotel with 220 guest rooms and suites. Room facilities include electronic door locks, satellite TV, broadband internet access, a personal electronic safe and minibar.

  • 220 rooms
  • 48 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,068 reviews

Our guest reviews for Sofitel Zhengzhou International

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 389 reviews
AccorHotels certified review
H. W. L. Couples - 07/12/2017
« Good services, friendly staff. »

Everything is in order, clean and good room services. could improve the west foods part in breakfast. welcome coupon only offers non alcohol drink, if you could service wine that will be more happier.

AccorHotels certified review
Klaus F. Business - 07/12/2017
« Nearly perfect »

As always in the Sofitel Hotels, it was a very nice stay. The only problem I want to mention is, that it is too dark in the rooms. It is necessary to switch on 100 lights. But even then it is dark.

AccorHotels certified review
Wendy W. Families - 04/12/2017
« Warm place, need to go! »

Customer services is more than 5 stars. Every where is full of friendliness and kindness. Plus, breakfast is wonderful.

AccorHotels certified review
Le W. Business - 27/11/2017
« Wonderful »

Got a free upgrade. Excellent and thoughtful room service/housekeeping. (eg: take out hairdryer from hairdryer bag; put towel mat on floor near bathtub) Althought malfunction of electric curtain, but managed to solve within a few minutes. I stayed 2 nights, first night i was offered a better menu for welcome drink, however on my second night, it was said that the menu was changed and could not enjoy some of the fruit juices. I think this can be more flexible to some times offer for customers. Nevertheless, highly recommend for their service.

AccorHotels certified review
Felipe D. Couples - 25/11/2017
« Beautiful room, club access privileges impressive but horrible spa and swinmming pool and irregular staff service »

Check-in perfect: We arrived one day before at Zhengzhou, the staff takes care of our bagagges and the next day our room was ready very early. No information about club access privileges was provided. You needto find this information in Booking or Agoda. Room perfect: Very nice room, perfectly clean. The housekeeping service clean our room two times during our stay. Point to improve : To have a coffe maker. Maybe the room light are a little dark. Swimming pool and spa horrible: In general the state of this area is not agree wirh the rest of the hotel. A renovation is needed. The spa was out of service and the swimming pool was cold. Club access privileges very good but difficult to find the description of your privileges: The staff doesn't know well the privileges. Particullary about "Le gouter". The timetable provided by email isn't good and "Le gouter" wasn't included. Some services are difficult to discover , you need to read all the documentation in your room. For example, bath foam is available without charge but you need to ask. It't easier to leave one bath foam directly in the bathroom. We ask for the wellcome fruit plate to club access front desk. After one hour without news, we call to main front desk. Speaking with three different personnes and no one was able to undestand us ("do you want a taxi?", "do you want to extend your stay?", "you need to pay one more night if you want to leave tomorrow...."). Finally we speak with the manager (european) and he take care of us and make interface with chinese staff. Finally we receive our fruit plate 2 hours later our first call. In general the level of english of the staff is not very good. The members of bagagge service were very useful and proactive and they have a very good english. Food very good but bakery could be improved: The set of cakes included in "Le gouter" are great. During the happy hour, the white wine are no refrigerated. The breakfast in main restaurent is very good (good yoghurt and juices,impressive coconut chicken with eggplant, pancakes...) but the bakery (croissant, pain au raisin ....) is not fresh, ok for chinese standard but not for 5 hotel. Check out ok but problem with late check-out: We had the privileges to make late check-out at 4pm but our key was inactivated after 2pm. We need to go to the main front desk to reactivate it. In conclussion, the stay with the club access privileges and the coaching of the manager was very nice but with some problems.

AccorHotels certified review
L. K. H. Business - 24/11/2017
« Wonderful experience »

Everything works out well. The Bose speaker is a real charm and helps me to relax and unwind. Great. L.. Singapore

AccorHotels certified review
X. T. Business - 18/11/2017
« It was a pleasure stay! »

friendly service, Comfortable room, delicious food, quiet environment

AccorHotels certified review
Rykar Couples - 06/11/2017
« Amazing stay »

It was a wonderful experience and we enjoyed every moment of it

AccorHotels certified review
Stella L. Solo - 04/11/2017
« Staff very attentive, good location & facilities »

Extremely pleasant

AccorHotels certified review
Lui Y. K. Business - 25/10/2017
« Five Star Hotel with Five Star Management »

Impress by the friendly and well-trained staffs. Rooms are clean and tidy. The only sit-back is the Sauna was shut down and the bathtub was leaking.

AccorHotels certified review
Matt Business - 24/10/2017
« General awesome. »

Felt at home.

AccorHotels certified review
Cynthia Business - 16/10/2017
« Great stay »

The room is nice and clean with great breakfast

AccorHotels certified review
Simon H. Couples - 15/10/2017
« Fantastic »

Room was immaculate and quiet. It was almost perfect except for the seafood, specifically prawns, that I had during a buffet dinner which wasn't fresh, powdery in fact. Other than this experience, I would have rated a perfect 10! Thanks for the experience and congratulations to the team in Sofitel.

AccorHotels certified review
Cloud9 Business - 14/10/2017
« Great experience, Great Staff »

The staff were great and very friendly, helpful and courteous, both to myself and my two children.

AccorHotels certified review
Fred K. Business - 13/10/2017
« Splendid »

Was comfortable, pleasant, food was delicious and staff was friendly, professional and eager to help all the time even when language was a challenge. Certainly a place of first choice if another opportunity exists.

AccorHotels certified review
Joe K. Couples - 11/10/2017
« just like home »

Excellent treatment!!! I was sick during my stay, and was treated by every warm service I feel like at home, thank you very much

AccorHotels certified review
Ben L. Couples - 09/10/2017
« I apologize very much for the delay in response due to interstate movements. »

Note: Accor points have not been added to my account, so please work on adding them to me, and many respect and thanks. . First : I would like to extend my sincere thanks and greetings to Mrs. Samantha, General Manager of the hotel, for the first time I met with a Director General of this skill .. They were really wonderful, dealing with all the staff in the spirit of the family team. Second: The hotel is a general description, when you enter from reception a nice clean I liked very much, the corridors and carpets are clean and modern, feel high psychological comfort. Third: The room is superbly clean, I like the daily cleaning way out,. It has a coffee maker and a kettle. And a green teapot, were full of all the services. Fourth: The buffet breakfast restaurant, the food is varied and delicious, the restaurant has clean tables, the service was wonderful, I asked for special food for dinner and the chef prepared it for me and it was delicious, thank all the staff to meet my order. Fifth: The Lounge I may not have used very much but it was nice and quiet, thank the workers Ms. Jasmine 1, Ms. Jasmine 2 and Ms. Purple were excellent service. Sixth: Concierge service: They all know English and all are fantastic. The most beautiful thing is that when I ask for a taxi that is provided quickly, Mr. Bell has served me. Finally: Thank you thank you for the Smart General Manager and all the staff of the hotel for providing me with comfort during the successful hotel stay. I thank the people of Zhengzhou City ...

AccorHotels certified review
Christian B. Business - 03/10/2017
« Fantastic »

I must say it was a joy to stay here. I was in your hotel for 27 nights, and it Feld like a new home. my room was nice, clean and in good order, and if there was a problem. it was fixed very quickly no matter the time of day. the food was good, Don and Bob seems to have a good grip on the restaurant. The all of the concierge staff, especially bill, is very helpful, arranging taxi, help with flight and many more problems are no problem for them. the front desk with Lucy is capable for the same, every problem they can fix. special thanks to Judith for all the help you have given me, showing me around. Overall I must say Samantha you have made a very good team. Keep up the great work.

AccorHotels certified review
Mohamed A. Couples - 14/09/2017
« Home away from home! That's Sofitel for me »

Nothing else comes in my mind rather than Sofitel when i think about a stay in Zhengzhou.

AccorHotels certified review
王. Business - 29/08/2017
« Mr »

Great service throughout the whole period while I'm living. From room booking - checking in to leaving the hotal. Many thanks for manager Miaomiao Zhao and her team, their service is gorgeous. Also, thanks for nice checking out service provided by Miss Yan Liu.

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