Hotel - Sofitel Zhengzhou International
Sofitel Hotel Sofitel Hotel

Sofitel Zhengzhou International Hotel

4.0/5 436 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ZHENGZHOU
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Sofitel Zhengzhou is a deluxe five-star hotel with 220 guest rooms and suites. Room facilities include electronic door locks, satellite TV, broadband internet access, a personal electronic safe and minibar.

  • 220 rooms
  • 48 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 1,943 reviews

Our guest reviews for Sofitel Zhengzhou International

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 436 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Patrick C. Business - 14/01/2019 AccorHotels certified review
« Hot room »

Cannot adjust the room temperature. The room is too hot.

Solo travel - 08/01/2019 TripAdvisor review
« Very hospitable staff »

Stayed for 6 nights in a club room, banging Bose stereo and intelligent swivel tv design.. the bed while comfy enough was however paired with disappointing pillows.. room is abit too dim.breakfast was good, decent spread of breads and yogurt and juices.The adjoining Chinese restaurant WestlakeSpring was excellent, and cheap.Finally great staff!

Peter Families - 02/01/2019 AccorHotels certified review
« “very standard” »

I would say it was very standard, but not exceptional. The buffet quality has gone down... we had planned to eat Christmas dinner buffet, but after seeing the breakfast buffet, we decided not to. We weren't dissatisfied with the breakfast buffet, but with the perceived decrease in quality, we thought the special holiday meal may not be worth it.

Feng X. Families - 27/12/2018 AccorHotels certified review
« Friendly hotel »

What surprised me was I found a welcome letter on the desk. The hotel also provided us with a free drink at the lobby bar.

Tina W. Couples - 24/12/2018 AccorHotels certified review
« Every visit is superb! »

Each time we stay at this hotel, the experience is more than we can ask for. The rooms are fantastic and the service is amazing. It has become one of our favourites..

Q. J. Business - 24/12/2018 AccorHotels certified review
« satisfied »

considerate service

Jey Y. Business - 16/12/2018 AccorHotels certified review
« One of the hotel in town. »

The staff is friendly and the guest room is comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jey Y., Thank you for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Z. Q. Couples - 11/12/2018 AccorHotels certified review
« The hotel service is very good. »

I have meet Alice Zhao. And swimming pool Yang xu. Also all the Ms. Work in the Club at 20 floor. The are very nice . Very helpful. They are all make me feel back home. The lights in the room are dark. It is not good for working . People are not only sleep in the hotel also they are working most of time. Please change some lights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Q. Z., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback and even more when suggestions for improvements are given. We will increase the brightness of our rooms very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Samantha Yu General Manager

Chris B. Business - 08/12/2018 AccorHotels certified review
« Fantastic service from all staff »

Outstanding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris B., Thanks for sharing your experience, we look forward to welcoming you again soon in Zhengzhou! Best regards, Samantha Yu General Manager

Rishav A. Couples - 20/11/2018 AccorHotels certified review
« Wonderful and excellent staff. Each staff is just amazing. »

Very nice experience. All the staff always has a smile on their face.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It was a real pleasure to welcome you and your wife in our hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Karl C. Business - 19/11/2018 AccorHotels certified review
« Room is too warm, I couldn't sleep well »

I wonder why the temperature was set to be 27 degree. I wonder if the air-con is broken, I barely slept during my 2 stays at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

DearMr. C., Thank you for taking the time to tell us about your experience at the Sofitel Zhengzhou International. I am truly sorry that it did not meet your expectations; please allow me to express my sincerest apologies. We will make sure to solve the air-conditioning / heating system problem as soon as possible ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better welcome you in the future. Best regards, Samantha Yu General Manager

Anonymous Couples - 08/11/2018 AccorHotels certified review
« Always superb service! »

We always enjoy this hotel. The staff are so kind and helpful. The rooms are large, clean and have every amenity I need. The club lounge would be better with wine and appetizers in the evening hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

G. Business - 03/11/2018 AccorHotels certified review
« Great stay in zhengzhou sofitel »

That's the way we feel luxury in zhengzhou sofitel, the deco, the service, the atmosphere make the stay beyond the value itself. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International and we hope your next visit will be as pleasant as the previous one. Kind regards, Samantha Yu General Manager

Kathryn Couples - 02/11/2018 AccorHotels certified review
« Comfortable slightly dated hotel with great staff. »

Hotel is reasonably central, impressive atrium area. Great staff, especially the concierge team. Room was well set up, comfortable bed. Excellent shower but bath filled slowly and sadly the TV in the bathroom didn't work, so I missed out on that treat. Room maintenance could have been a little better. Restaurant says restaurant for breakfast and dinner but is essentially mainly Chinese. White wine was offered with dinner but wasn't chilled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, Thank you for sharing your experience with us. The little TV in the bathroom unfortunately can't be connected to the same signal as the big TV in the room. Sorry for the inconvenience. Also, I will forward your suggestions regarding the wine to our restaurant manager. We hope to have the chance to welcome you again in Zhengzhou! Sincerely, Samantha Yu General Manager

Seow Couples - 30/10/2018 AccorHotels certified review
« Fantastic »

Relation Manager Jasmine Wu was very attentive and ensure we can meet our travel timetable. Staff were all very attentive. One dissatisfaction with the Yun Tai Shan 2 day trip that was booked by the concierge. Concierge informed The tour company that we are from overseas Chinese and yet the tour agent didn’t organise accomodaton accordingly. Agent said that they were not informed. The hotel refused to accommodate us because we are not local Chinese. We ended paying additional cost for another hotel. Our cost for the 2 day package for each person was approximate 48% more than a person in the same group. It was more than enough to cover the cost of the hotel for us and yet the tour agent rejected to reimburse us. Zhengzhou Sofitel may want to consider other travel agent for their hotel guests; the tour agent used by your hotel cost much more than other agents for exactly the same tour! Also make sure a different hotel is booked for foreign passport holders and informing the situation to the guests concerned. Other than the unpleasant encountered with our tour I would still vote the service by the staff and our stay 9 out of 10!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seow, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. We will forward your feedback to the travel agency. Some hotels in China indeed are forbidden to welcome foreigners, by law. Thank you again for sharing your experience, and we look forward to welcoming you in Zhengzhou in the future Sincerely, Samantha Yu General Manager

Roger W. Business - 26/10/2018 AccorHotels certified review
« Nice and cozy hotel »

Nice and cozy hotel. The hotel upgraded my room. The AC was hot and not comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger W., Thank you for sharing your experience with us, we will upgrade our AC system. Best regards, Samantha Yu General Manager

Rebecca B. F. S. U. Friends - 16/10/2018 AccorHotels certified review
« Sofitel put us at ease »

Wonderful! Service, people, room, bed, waters, pool, location. Victor!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Roger Couples - 08/10/2018 AccorHotels certified review
« my favourite hotel in Zhengzhou »

nice hotel as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Samantha Yu General Manager

Tina W. Couples - 01/10/2018 AccorHotels certified review
« Excellent customer service! »

We had. Wonderful evening in Zhengzhou. The room was impeccable and we were treated well by the staff at the bar, restaurant and the front desk. Everyone was courteous and assisted us in making every aspect of our stay enjoyable. We will definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina W., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Dewi P. Families - 25/09/2018 AccorHotels certified review
« Totally satisfied »

We stayed at Sofitel Zhengzhou for our family trip in Zhengzhou. Booked 8 rooms for 5 Nights. Before my arrival, I felt some disappointments, and prepared that this time my stay in Sofitel will not as sati sfying as usual. But, unexpectedly, all of our rooms were upgraded, each with complimentary fruits and cookies served every night, along with their special chinese green tea. When we checked out at 4am in the morning, they worried that we might be hungry so they prepared for us 8 packed breakfast for 16 people for free. How thoughful you were, Mr Winston Pei. The staffs did not speak English fluently but they tried so hard to explain to us. Room itself were good, well maintained eventhough not a new one. Location at the city center, near Erqu Square. Breakfast selections were vast and superb, they had organic vegetables too. Dinner at their chinese restaurant were superb, the food was delicious, and good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dewi P., Thank you vert much for your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Samantha Yu General Manager

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