Hotel - Sofitel Zhengzhou International
Sofitel Hotel Sofitel Hotel

Sofitel Zhengzhou International Hotel

4.0/5 402 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ZHENGZHOU
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Sofitel Zhengzhou is a deluxe five-star hotel with 220 guest rooms and suites. Room facilities include electronic door locks, satellite TV, broadband internet access, a personal electronic safe and minibar.

  • 220 rooms
  • 48 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 1,673 reviews

Our guest reviews for Sofitel Zhengzhou International

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 402 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 22/09/2018 TripAdvisor review
« Totally Satisfied »

We stayed at Sofitel Zhengzhou for our family trip in Zhengzhou. Booked 8 rooms for 5 Nights. Before my arrival, I felt some disappointments, and prepared that this time my stay in Sofitel will not satifying as usual. But, unexpectedly, all of our rooms were upgraded, each with complimentary fruits and cookies served every night, along with their special chinese green tea. When we checked out at 4am in the morning, they worried that we might be hungry so they prepared for us 8 packed breakfast for 16 people for free. How thoughful you were, Mr Winston Pei. The staffs did not speak English fluently but they tried so hard to explain to us. Room itself were good, well maintained eventhough not a new one. Location at the city center, near Erqu Square. Breakfast selections were vast and superb, they had organic vegetables too. Dinner at their chinese restaurant were superb, the food was delicious, and good quality.

Ray D. Solo - 16/09/2018 AccorHotels certified review
« I would definitely stay again. »

The staff made me feel like part of a family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray D., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It was a pleasure to welcome you in China and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Maixin L. Business - 13/09/2018 AccorHotels certified review
« Far exceeded my expectation »

Wonderful! Amazing services level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Maixin, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to welcome you in Zhengzhou! Looking forward to meet you again! Best regards, Samantha Yu General Manager

Lucy Friends - 03/09/2018 AccorHotels certified review
« Sweet smile makes me remember deeply,Angel Li »

The service at the reception desk was very warm. The Chinese food service was very comfortable and a perfect experience for me. The little girl named Angel Li had a smile that impressed me deeply

Mr T. Business - 03/09/2018 AccorHotels certified review
« I HAD A GOOD TIME »

OSCAR CONCIERGE WAS HELPFUL

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR T., Thank you very much for your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Samantha Yu General Manager

Mindy F. Business - 31/08/2018 AccorHotels certified review
« The room was good but with some major concern over the staff »

The bellboy at the front door offered to grab a taxi for me to the airport using the mobile apps, and he told me to give him RMB150 then the driver would charge to his account, so i did but I later found out from the driver that the bill was merely RMB100, meaning your staff earned the 50% difference. For a branded hotel, this is totally unacceptable to me. The same bellboy also took me to the massage place next door the day before, i wonder if he would get any benefit from it too, i felt like this bellboy is taking advantage over his job and the trust from the customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mindy F., Thank you for this important feedback. We are currently investigating that case and will get back to you very soon. In the meantime, please allow me to express my sincerest apologies. Sincerely, Samantha Yu General Manager

Jacquie V. Business - 19/08/2018 AccorHotels certified review
« Very happy »

Very good hotel stayed here for business facilities were good great room breakfast was very good service was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacquie V., Thank you for sharing your experience with us, it was a pleasure to welcome you in Sofitel Zhengzhou International, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Kwoonkay C. Families - 05/08/2018 AccorHotels certified review
« Satisfied »

The staff are really nice and helpful. They gave me a free upgrade and took good care of me. Something to improve: Toilet in the 1st floor need repairment with locks, and there are always somebody smoking but no staff cares. Changing room of gym on the 3rd floor looks awful and a big mess.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwoonkay C., Thank you for your comments regarding your stay at the Sofitel Zhengzhou International. We will share your feedback to the related departments to improve what you mentioned. This is indeed very helpful! Thank you again for sharing your experience, and we look forward to welcoming you again in Zhengzhou! Best regards, Samantha Yu General Manager

Anthimos G. Business - 01/08/2018 AccorHotels certified review
« Very good recomentable hotel »

Very nice room and other facilities! Polite personnel and very good food. During a very hot period, the hotel was an Oase of well climate and nice ambience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthimos G., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Anonymous Business - 24/07/2018 AccorHotels certified review
« A wonderful experience, everything and every service was a top level. Congratulations. »

We have been guests in your hotel for the third time and everytime we have been very very satisfied. We don't have a single complaint. In particular, we would like to underline the extrem confort we experienced in your hotel. The particular linen of your beds, unitedly with the excellent quality of the materials used, made it the best sleeping experience ever had. We sincerely thank you for all the care. We appreciated as well the complimentary coffee ad nespresso machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Tricia Y. Families - 20/07/2018 AccorHotels certified review
« Great stay »

Front desk was polite and quick in check in. Enjoyed the free room upgrade and late check out as an Accor silver member. Concierge was attentive and helpful and quick to offer a toy to my child when she tripped and cried.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tricia y., Thank you for your comments regarding your stay at the Sofitel Zhengzhou International. We look forward to welcoming you again! Sincerely, Samantha Yu General Manager

Mingly Couples - 19/07/2018 AccorHotels certified review
« Don't want to leave hotel »

Fantastic staff that was really accomodating. Beautiful lobby and watched FIFA finals at the bar at night. Afternoon tea at lounge was fun. Also free upgrade when possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mingly, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Samantha Yu General Manager

Lawrence Couples - 16/07/2018 AccorHotels certified review
« Overall, a pleasant stay »

Things went pretty well and comfortable, except that the vent in the restroom didn’t work for some reason.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence, Thank you for your feedback! We will make sure to repair the vents of the bathroom quickly. Thanks to you. Best regards, Samantha Yu General Manager

Sabbir A. Business - 09/07/2018 AccorHotels certified review
« Enjoyed my stay »

The breakfast was good. Bed and pillow were comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sabbir A., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International, and we hope your next visit will be as pleasant as the previous one. Best regards, Samantha Yu General Manager

Peter Business - 09/07/2018 AccorHotels certified review

I liked very much the upgrade, and breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Rajan G. Business - 06/07/2018 AccorHotels certified review
« Su[erService & lovelyhotel , Great stay as always »

The Stay was very comfortable. Good room, Good breakfast 7 good location . this is my 5th Stay in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajan G., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. Thank you for sharing your experience and more importantly, thank you for your loyalty! Sincerely, Samantha Yu General Manager

Thomas N. Solo - 29/06/2018 AccorHotels certified review
« Most times a hotel will carry a one to five rating.....however Sofitel International Hotel in Zhengzhou actually se a new standard of rating. I have give this hotel a 20 star rating. »

Samantha took time from a very busy schedule just to meet me. Victor was right there to see I had whatever I needed and even gave me some sightseeing tips of places to go. MiouMiou....sure this is not spelled correctly but she was also a wonderful lady to help with my needs..Peter also went above and even after hours arranging travel transportation and seeing to any questions or concerns I may have. These people mentioned are the signs of pure excellence. The other staff members, too many names to list but from housekeeping , restuarant, and lounge gave me complete VIP treatment surpassed by none. I am already planning another trip to come back there and I will most certainly be staying at the Sofitel international Hotel in Zhengzhou. Thank you for such a pleasure to have met these wonderful people. Thomas N.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas N., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It really was a pleasure to welcome you here and we will share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Samantha Yu General Manager

Ronak Business - 15/06/2018 AccorHotels certified review
« Cool »

Nice and clean room nice sternly good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronak, Thank you for sharing your experience, and we look forward to welcoming you again in Zhengzhou! Best regards, Samantha Yu General Manager

Paul W. Business - 14/06/2018 AccorHotels certified review
« It was a good stay at somewhere unique, good place for relaxing »

Very good services. The staffs are very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We thank you for your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Z. B. Solo - 05/06/2018 AccorHotels certified review
« family »

very nice .

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. Z., Thank you for your feedback! We look forward to welcoming you again in Sofitel Zhengzhou! Sincerely, Samantha Yu General Manager

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