Pullman Paris Centre - Bercy Hotel 4 stars

TripAdvisor rating 4.5/5 3,387 reviews
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Hotel extras

  • In the heart of Bercy. 5 min walk from the metro offering direct access to central Paris

  • The best breakfast in France according to trivago customers

  • Modular conference space with outdoor terraces

  • Connecting rooms for families

  • A brand new wellness area with swimming pool, spa and pamper bar to relax

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • PARIS ORLY
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Hairdressing salon
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

closure of Wellness areas (swimming pool, sauna, hammam and spa) until the end of 2019 due to technical issues.

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012
paris
france

Tel: +33144673400

Fax: (+33)1/44673401

Contact email

Check-in from 14h00

Check out up to 12h00

  • PARIS :   24 TERROIRS DE FRANCE

  • LINE 14 COURS ST EMILION :   14 COUR ST EMILION

  • PARIS CENTRE :   PERIPHERIC BELT

  • By plane

    PARIS ORLY At 12km / 8 miles - Shuttle paying

  • By plane

    ROISSY CHARLES DE GAULLE At 20km / 12 miles

  • By train

    PARIS GARE DE LYON At 2km / 1 miles

GPS :48.831522, 2.387074

Currently, close to our hotel

International Puppetry Biennial

From 03/05/2019 to 07/06/2019

At 3 km

Black models: from Géricault to Matisse, exhibition

From 26/03/2019 to 14/07/2019

At 5.5 km

Degas to Opera, exhibition

From 24/09/2019 to 19/01/2020

At 5.5 km

Huysmans, art critic. From Degas to Grünewald, exhibition

From 03/12/2019 to 01/03/2020

At 5.5 km

Comic Con Paris 2019

From 25/10/2019 to 27/10/2019

At 6.1 km

Whisky Live Paris

From 05/10/2019 to 07/10/2019

At 6.1 km

Tour de France

From 06/07/2019 to 28/07/2019

At 7.5 km

Solidays Festival

From 21/06/2019 to 23/06/2019

At 12 km

Our accommodations

Enter a sleek space, dive into a cozy bed and enjoy the comfort and well-being of the Pullman Paris Centre-Bercy hotel. Bath robes, slippers, hair dryer and iron are available in your room.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, 1 King Size Bed, High Floor

  • Max. number of persons: x2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR FAMILY ROOM, 2 Double Beds

  • Max. number of persons: x4
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR FAMILY ROOM, 2 Connecting Rooms, 3 Double Beds

  • Max. number of persons: x6
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 2 single beds

  • Max. number of persons: x3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 King Size Bed, 180° View

  • Max. number of persons: x3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DUPLEX SUITE, 1 King Size Bed, High Floor, Paris View

  • Max. number of persons: x4
  • Area: From 44
  • Views: City side *
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

PRESIDENTIAL SUITE, 2 King Size Beds, 1 Double Sofa Bed, High Floor, Paris View

  • Max. number of persons: x6
  • Area: From 105
  • Views: City side, Panorama view *
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

L'ESPRIT DU 12ÈME

Type of cuisine: Bistronomy

At the Esprit du 12ème you will find a warm atmosphere inspired by the neighborhood's wine-making past. Our Chef offers original, delicate and intensely flavorful cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIVE CORNER

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 507 m²

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 360 people

Find out more
Pullman Paris Centre - Bercy Meeting Room

Our guest reviews for
Pullman Paris Centre - Bercy

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,987 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,387 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable room

Customer review rating 4.5/5

Martha Couples - 19/05/2019 AccorHotels certified review

This is not my first time at teh hotel and found it better than before. The room is comfortable, good bedding and light. The WiFi works fine and the staff is in general efficient and gentle. Brakfast was varied, complete and well presented. The bar, is a different story. One night we went for a drink and seated at one of the tables for a long time without getting service. Thinking that it may be quite late we seated at the bar and eventually got service. It was not nice to feel transparent to the waiters. Next day, we did not have much time for lunch so we went to teh bar again to get something quick. We were there, at teh table for more than 20 minutes and nobody came to offer service. We were transparent again to the bar staff. Not a nice feeling.

Dear Martha, Thank you for taking the time to share your experience at our Hotel Pullman Paris Centre-Bercy with us through our satisfaction survey. We are happy that you appreciated your room and especially your bedding and light and it is very pleasant to read your feedback about our staff which makes many efforts to always provide a high-quality customer service to all our guests. This is the reason why we are surprised to read about your experience at our bar, it does not respect our standards and I am sorry about it. We are going to investigate on what happened with our bar manager to avoid such situations to happen again and improve this service. We hope that you will visit us again so that we can leave you an even better memory of our hotel, hoping that this time your experience will be worth a 9 or 10/10. Have a good day ! Sarah – Guest Relations

A very pleasant family stay

Customer review rating 4.5/5

Agathe Families - 19/05/2019 AccorHotels certified review

We stayed in a junior suite overlooking the Seine with our young children. We enjoyed the view and amenities very much, especially the nice touches for babies (baby bathtub, diaper pail, changing mat) which came with the baby cot.

Dear Agathe, Thank you very much for sharing your experience at our Hotel Pullman Paris Centre-Bercy through our satisfaction survey. We are delighted to read that you enjoyed your suite which, indeed, offers a very nice view over Paris, and the baby equipment we provided with the baby cot. We always try to make our guests' stay more confortable when we are aware that they come with young children. We hope that you enjoyed visiting Paris with your family and that you will come again soon. Have an excellent day ! Sarah - Guest Relations.

Not like it used to be

Customer review rating 4.5/5

Launa Business - 18/05/2019 AccorHotels certified review

I have been staying at the Pullman a few times a year for the past 4 years and this was the first time I have not been satisfied. I hope that it is just an exception as I love the staff and the place feels like home.

Dear Launa, First of all, thank you for your loyalty, we are sorry to read that your last stay at our Hotel Pullman Paris Centre-Bercy did not meet your expectations. Please do not hesitate to contact us to give us more information about the services we should improve for your stay to be worth a 9 or a 10/10 so that we can share it with the persons in charge of each department. We are happy that you feel at home when you stay at our hotel and we are looking forward to welcoming you again. Best regards. Sarah - Guest Relations.

Welcoming staff, good amenities in the room and poor in room breakfast!

Customer review rating 4.5/5

Mercédès B. Business - 13/05/2019 AccorHotels certified review

Staff were welcoming, good room and very comfortable bedding. My complain would be the in room breakfast! This was my first time and I wasn’t impressed by the box. Not worth the price and room service fee at all. Pastries were dry , the roll of bread was hard, the hot chocolate was watery with no flavour! The fruit salad was just so so bad! The only good thing in that box were the jams and butter. I wasn’t expecting a box for breakfast at all. I complained and instead of a refund was offered to have breakfast in the restaurant! When I said no I was then offered some complimentary fruits. The staff were very welcoming but lacked common customer service. This being think out of the box to make the customer happy! But aside from that my sleep was great and I really liked the bedding! My advice would be to drop the fee for in room service and improve the value of the breakfast! My breakfast wasn’t worth 27€ at all.

Dear Mercédès B., Thank you for sharing your experience with us, we are sorry if your stay did not meet your expectations and our standards. We are taking good note of your feedback about our new room-service, indeed, we launched a new concept, more innovative and ecological a few weeks ago but we are still improving it and our guests’ opinion is very important. Please be assured that we will share your feedback with the person in charge of this project. We are happy to read that you appreciated your room and that you slept well and we hope that you will come and visit us again. Kind regards. Sarah – Guest Relations.

Excellent service from staff : friendly, helpful

Customer review rating 4.5/5

Elizabeth A. Families - 13/05/2019 AccorHotels certified review

This is my third time at a Pullman. I will highly recommend it and next time I visit Paris I will definitely stay here. Staff is very friendly. Starting with Ms. Agñeska who helped with reservation. The purpose of the trip was celebrating my nieces 15 birthday. Agñeska made sure we had a special welcome in our room whe we arrived. Staff at breakfast was extremely friendly. Concierges ( the 3 of them: Lise, Hamin and the manager ) where helpful, resourceful, and very friendly. The ONLY thing I would note : is the AC Air conditioning in the room. It did not work so good.

Dear Elizabeth A., Waouh! Thank you so much for this amazing review! We are delighted to read that you and your niece enjoyed your stay at our hotel, we hope that she will remember her 15th birthday! Our guests’ satisfaction is our priority so we are very pleased to read your feedback and we will share it with all our team and especially with Agnieszka and our vibe team, Lise, Hamid and Aurore. We are also taking good note of your answers and of your feedback about the AC and will make sure it is fixed by now. We hope that you will choose our hotel again for your next stay in Paris and wish you an excellent day. Sarah – Guest Relations.

Nice and friendly with some improvements to plan.

Customer review rating 4.5/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Over all it was nice hotel but some refresh will be required very soon in rooms (or at least in my room).

Dear guest, Thank you for sharing your experience at our hotel through our satisfaction survey. We are taking good note of your answers and of your feedback about our rooms. Indeed, we started to renovate some of the rooms but we have not been able to refurbish them all so far. We hope to see you again soon and wish you a pleasant day. Sarah - Guest Relations.

There was a fire but hotel dealt with it well and overall stay was good

Customer review rating 4.5/5

Anonymous Business - 07/05/2019 AccorHotels certified review

There was a fire but hotel dealt with it well and overall stay was good. Smoke smell in corridors but did not impact hotel room and slept well

Dear Guest, We really appreciated your feedback! We are sorry that this incident impacted your stay with us. We are proud of our team. We all did our best to manage the evacuation of the hotel in complete safety and as fast as possible. We worked also on reducing the smell right after the reopenning. We all thank you for your understanding and we hope that we will have the opportunity to welcome you again in our hotel. Have a nice day. Corentin - Guest Relations.

You all are just awesome as a team

Customer review rating 4.5/5

Mary Solo - 07/05/2019 AccorHotels certified review

Besides the fact that I couldn’t use the Sauna given that Paris was particularly cold, everything else was just as always...magnificently good.

Dear Mary, Thank you so much for sharing your experience. We are really glad that you enjoyed your stay with us. We hope that you had the chance to try our new afterwork concept on friday and relax yourself with a cocktail drink. We wish you a nice weekend. Best Regards. Corentin - Guest Relations.

Nice hotel and friendly staff but the Pool was out of action, which was my main reason for choosing hotel.

Customer review rating 4.5/5

Julian Business - 04/05/2019 AccorHotels certified review

Very nice hotel is a nice location beside Bercy Village. I stay in a different hotel in Bercy every week and I was starting to like this one. On this occasion however, the pool (which is the main draw for me) was out of action due to an incident. This was poorly communicated and staff didn't seem to know how to handle the situation. Also, I don't believe that my Platinum status was acknowledged with an upgrade despite the hotel being fairly empty.

Dear Julian, Thank you very much for sharing your experience with us through our satisfaction survey, our guests’ feedbacks are very important to us because they help us to improve constantly the quality of our services. We are delighted to read that you like the location of our hotel and we are sorry that you could not use the pool during your stay, we unfortunately encountered an unforeseeable incident. We double-checked and thanks to your Platinum Status you were upgraded from a Deluxe room to a Superior Room. We hope that you will visit us again soon so that we can leave you a better memory of our hotel and we wish you an excellent day ! Kind regards. Sarah – Guest Relations.

Second visit

Customer review rating 4.5/5

Sam B. Families - 01/05/2019 AccorHotels certified review

As the first time we enjoyed a quiet week end. Kids enjoyed the pool. Really great time. thanks again.

Dear Sam B., Thank you very much for sharing your experience with us, we are delighted to read that you chose our hotel again for your stay in Paris. We will share your feedback with our team to continue to motivate them to provide an outstanding customer-service and we hope to see you again soon ! Have a lovely day, kind regards. Sarah - Guest Relations.
Customer review rating 4.5/5

C. Business - 30/04/2019 AccorHotels certified review

Staff was very helpful and accommodating....Thank you!

Dear Mr C., Thank you very much for choosing our Hotel Pullman Paris Centre-Bercy and for answering our satisfaction survey ! We are delighted to read that you enjoyed your stay and we will share your feedback with our team. We hope to see you again soon and wish you an excellent day ! Sarah - Guest Relations.

Business Stay at Paris

Customer review rating 4.5/5

Anonymous Business - 28/04/2019 AccorHotels certified review

As expected and as booked with the VIP attention and services expected for this Class of Hotel !

Dear guest, Thank you very much for taking the time to share your experience with us. We are delighted to read that you enjoyed your stay at our Hotel Pullman Bercy and we hope to welcome you again soon. Have an excellent day ! Sarah - Guest Relations.
Customer review rating 4.5/5

Anonymous Families - 26/04/2019 AccorHotels certified review

Generally good!

Dear guest, Thank you for taking the time to share your experience through our satisfaction survey. We are taking good note of your answers and will share them with the concerned departments to keep on improving the quality of our services. We hope that you will choose our hotel again for your next trip to Paris. Kind Regards. Sarah - Guest Relations.

Modern, clean hotel with very personable, friendly staff

Customer review rating 4.5/5

Jane C. Couples - 26/04/2019 AccorHotels certified review

Everything was fine but a few things would have given a higher score- Room was facing busy roads even though I had asked for a quiet room, milk not replaced in room despite requesting, hot breakfast options were consistently cold. Air conditioning inadequate.

Dear Jane C., Thank you for taking the time to share your experience at our Pullman Paris Bercy through our satisfaction survey. We are delighted to read that you enjoyed your stay at our hotel and that you found it modern and clean. We are also taking good note of the things that we could improve to have a higher score and we are sharing your feedback with the concerned teams. We indeed encountered some issues with the air conditioning recently and we are sorry for that but I would like to inform you that it was fixed by our technical department as quickly as possible. We hope to see you again soon and wish you an excellent day. Sarah – Guest Relations.

Fantastic staff at a great hotel

Customer review rating 4.5/5

Walt B. Solo - 25/04/2019 AccorHotels certified review

I consistently enjoy my stays at the Pullman Bercy, and this visit was no exception. I'm always impressed with the warmth and helpfulness of the staff. During this stay, Lise, Jérome, Benoit, and Julie stood out in the way they welcomed me and made me feel at home with their attentiveness throughout my visit. My room request was fulfilled, and the room was - as usual - a pleasure to be in. Breakfast in the restaurant was great, and I was greeted warmly by the staff each morning. I always stay at the Pullman because I feel at home there, surrounded by familiar faces and caring people.

Dear Walt B., Thank you very much for sharing your experience with us, we are delighted to read that you enjoyed your stay at our Hotel Pullman Bercy and we are very happy to read your feedback about our staff and your room. You can be assured that we will share your comment with our whole team, they will be very pleased to read it, especially Lise, Jérome, Benoit and Julie. Our guests’ satisfaction is our priority so we are very happy when our they say that they feel at home. We are looking forward to seeing you soon ! Have an excellent evening. Sarah – Guest Relations.

Beautiful hotel

Customer review rating 4.5/5

Jones Couples - 24/04/2019 AccorHotels certified review

Lovely hotel! Very beautifully furnished, the pool was lovely (perhaps making it an adult only pool in the evenings would be perfected it) sauna and steam room were also amazing. Staff were accommodating throughout. Rooms were lovely (bathroom inperticular) however the bed sepperated so many times through the night, as we had two pushed together. This unfortunately meant I couldn’t sleep well. The gym facilities were very clean however the weights provided were very very light! Meaning the gym didn’t fully accommodate people who enjoy weight training. This meant me and my partner had to use the gym in Bercy Village which was extremely expensive. Overall a brilliant hotel the staff inperticular made it a wonderful, relaxing stay! Thank you!

Dear guest, Thank you very much for sharing your experience with us through our satisfaction survey ! We are delighted to read that you enjoyed your room and our swimming pool area and we are taking good note of your feedback about your bed. I would also like to inform you that we are aware that our gym needs to be modernized and this is the reason why we started renovating it this week. From the end of May, all our guests will have the opportunity to enjoy a more modern fitness area with new machines and a cinema to follow virtual classes. We hope to see you again soon and wish you a lovely day. Sarah – Guest Relations.

Family Road Trip - Stunning Stop

Customer review rating 4.5/5

Jake L. Families - 23/04/2019 AccorHotels certified review

2 Adults and 2 Young Children driving from the UK on their way to Malaga for the Easter Holidays. Paris was our first stop and having stayed in the Pullman Bercy before on Business, we thought we would return with the family owing to its great facilities, location and available parking. We were not disappointed. The 2 double bed family room was superb and highly equipped, the staff were warm and friendly, the food was excellent (Best breakfast in Paris) and the kids had a great time in the pool. The nearby Metro station was very handy for getting into central Paris and the the kids were really able to stretch their legs in Bercy Park. A fantastic stopover and we cant wait to return.

Dear Jake, Waouh! Thank you for this amazing review and for sharing your experience with us through our satisfaction survey. We are delighted to read that you and your family enjoyed your stay at our Hotel Pullman Bercy and that you had the chance to enjoy your stopover by visiting the city, going to the Bercy Park nearby and resting at our indoor swimming pool. We will share your feedback with all our team to continue to motivate them to provide an outstanding customer service. We are looking forward to seeing you again ! Kind regards. Sarah – Guest Relations.

Great location, not as good hotel as expected

Customer review rating 4.5/5

Kate Families - 23/04/2019 AccorHotels certified review

When we arrived there was a problem with our room. Rather than telling us immediately so we could get on with our stay we were waiting around for about 30 mins until lots of calls had taken place. As it was around 7pm this did not appear that the problem had just happened. We were given a temporary room and when we returned from dinner we were given the keys to our room but no overview like how to use curtains which caused more annoyance as was not obvious... very unsatisfying start to our holiday...then the next day we had a leak that needed to be fixed. About the general facilities. The pool area is lovely but v popular! The entrance is very fashionable (which I am not sure if your customers are) and spacious. You could have done with giving more space to the breakfast area which was v cramped.

Dear Kate, Thank you for taking the time to share your experience with us, we are sorry if your stay was not completely satisfying and we will share your feedback with the managers in charge to understand what happened at your arrival and to avoid it to happen again in the future. I am also taking good note of the difficulties you encountered with the curtains, indeed there are some using instructions next to the switch but you must not have seen them. We are happy to read that you liked our new swimming pool area and hope that you had the chance to enjoy our new Spa by Sothys. We are looking forward to seeing you again, it will be the opportunity for us to leave you a better memory of our hotel. Have an excellent day ! Sarah – Guest Relations.

Excellent customer service

Customer review rating 4.5/5

Simone Families - 23/04/2019 AccorHotels certified review

The hotel is wonderful and very well located, with a METRO station nearby. The experience has been great since the check in until the check out and later, given the fact that we left the car in the garage until our departure in the afternoon. The indoor swimming pool is an unmissable plus!

Dear Simone, Thank you very much for your nice feedback ! Our guests’ satisfaction is our priority so we are always happy to read that they enjoyed their stay at our hotel. Please do not hesitate to share your experience on TripAdvisor and to visit us again next time you are in Paris. Have an excellent day ! Sarah – Guest Relations.

Mr

Customer review rating 4.5/5

Mr N. U. Couples - 22/04/2019 AccorHotels certified review

We were celabrating our 25th Wedding Anniversary the hotel and staff made it truly memorable. Treated like VIP guests. A special thanks to Hamid who looked after us during our stay. We will recommend to our family and friends and look forward to definitely returning in the future! Thank you all again!!.

Dear Mr N. U., Waouh ! Thank you very much for this amazing review, we are delighted to read that you enjoyed celebrating your 25th Wedding Anniversary in our Pullman Bercy. We will share your feedback with Hamid and with all our team to continue to motivate them to provide an outstanding customer service. Please, do not hesitate to share your experience on TripAdvisor as well. We are looking forward to seeing you again and wish you an excellent day ! Sarah – Guest Relations.
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