Hotel - Sofitel New York
Sofitel Hotel Sofitel Hotel

Sofitel New York Hotel

4.5/5 7,053 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

  • 398 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 56 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 12,724 reviews

Our guest reviews for Sofitel New York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,053 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 09/10/2018 TripAdvisor review
« Tim »

Room was a little tired and in need of an upgrade. I was surprised that there were no coffee/tea making facilities in the room. Breakfast was good and service excellent. Bar in the evening tended to be poorly staffed and often there would be no-one behind the bar to serve you. Overall, a comfortable hotel with friendly staff but I feel somewhat expensive for what it is.

Batya M. Families - 08/10/2018 AccorHotels certified review
« mrs »

nice hotel. good location. kind and proffetional reception staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Batya m., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Janet Families - 07/10/2018 AccorHotels certified review
« Very nice »

Great time. Hotel great location to 5th ave shopping and Times Square

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet K., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Family - 06/10/2018 TripAdvisor review
« New York Vacation »

Another memorable stay at the Sofitel N.Fabulous views from our lovely suite.All staff were very attentive, professional and friendly.Look forward to returning to our favourite hotel in NYWell done Sofitel

Eem Business - 05/10/2018 AccorHotels certified review
« Exceeded my expectations »

When I arrived, tired, I was told my room was ready and I had been upgraded. I loved that. The room services was prompt in terms of delivery and friendly too. Good sized room and TV. I did like the upgrade because I got some light.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugenie M., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Mr. W. Business - 05/10/2018 AccorHotels certified review
« New York Textiles Market Stay »

A+ experience across the board, as I have come to expect with the Sofitel. The staff was very quick and friendly. The room was clean, and all aspects of it were up to my standards I have come to expect with your establishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian W., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Couples - 04/10/2018 AccorHotels certified review

I have stayed at Sofitel hotels in the past, but I must say after paying such high rates for our stay, I found the level of service to be below average. The lack of friendliness from staff or willingness to help left my wife and I with a bad taste. The lack of bare essentials like a kettle, tea and coffee in our room was also a big disappointment to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanagasen N., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please note that we do provide tea and coffee machines in the rooms upon guest's request, I have updated your profile to make sure it is available for you next time you stay with us. In order for us to take the proper measures, can you please give me more detailed feedback about our staff? Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Karen C. Friends - 04/10/2018 AccorHotels certified review
« Nice hotel but had issues with room and housekeeping. »

The first two days our room was not cleaned by housekeeping when we got home in the afternoon from sightseeing. We had to request clean towels be brought to our room so we could shower. The bed was straightened up by turndown service but not sure room ever cleaned. The 4th day, I stopped by the front desk and requested the room be cleaned by 3 pm and it was. I didn’t think you shoukd have to ask for your room to be cleaned though. There were a couple of annoying things in the room. The cold water faucet turned the wrong way causing us to splash water unnecessarily or risk being scalded by the hot that turned the correct way. The left door into the bathroom would not stay open by itself so you had to prop it open or keep it closed which keot you from easily entering the bathroom. Thought the consierges were helpful and the food in restaurant were pretty good.

William B. W. M. Solo - 03/10/2018 AccorHotels certified review
« A wonderful weekend »

Second time I have stayed there. Central location, nice comfortable rooms, great service, and nice restaurant t for breakfast or lunch

Our hotel has responded to the review
Our hotel has responded to the review

Dear William W., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Couples - 03/10/2018 AccorHotels certified review

Great service all around. Perfect place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrews D., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 03/10/2018 AccorHotels certified review

great location and relaxed atmosphere. Nice quiet room but getting a bit worn by time. At minimum, shower space should be refurbished.

David B. Families - 02/10/2018 AccorHotels certified review

Always a solid experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Elizabeth G. Families - 02/10/2018 AccorHotels certified review
« Lovely »

Every part of our hotel stay was lovely. The staff was so kind and took a special interest in my daughter, even helping her get the materials to work on her school travel journal. Wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth G., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 01/10/2018 AccorHotels certified review
« Just fine »

All just fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryon E., We very much appreciate your comments regarding your stay at the Sofitel New York. I have reviewed your comments, I am taking the bathroom floor cracks issue very seriously. Thank you again for sharing your experience, and we hope to welcoming you back very soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Couples - 01/10/2018 AccorHotels certified review
« Great weekend in New York »

It was nice to be welcome through the nice Columbian receptionist and to hear that he was happy to give us the same room as during our last stay....This was the start from a nice weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominique P., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with Xavier. I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 01/10/2018 AccorHotels certified review

The staff is very courteous and attemptive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nydia B., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Seok H. L. Couples - 01/10/2018 AccorHotels certified review
« Satisfying stay, but probably didn't "wow" me too much. »

Please don't get me wrong, the stay wasn't bad at all. It might be that my expectation was too high and that it didn't suit my purpose very well. I stayed at Sofitel New York during my 2 weeks of honey moon, and I stayed at 3 different hotels (3 star / 4 star / 5 star) and a AirBNB house during this time. And to be really honest, I felt the stay at Sofitel New York was the least satisfying. Mostly in terms of cost for value. I chose this location mainly due to location (Midtown Manhattan) and previous experiences with sofitel - very luxurious, made me feel I was very special. However, the hotel was always too busy so there was no one greeting us, and the streets were busy as well. There was construction going on everywhere in the same street, so the whole atmosphere wasn't comforting. Also, I asked if we could be located in a room with a nice view (since it was our honey moon and I think it is one of the Accor Gold member privilege right?), and we kind of did by getting a room at 22nd floor. However, the view wasn't as overwhelming as I thought and didn't have that "WOW" feeling I had in other Sofitel hotels I had stayed previously (Bali, Singapore and Sydney Darling Harbour). The staffs were friendly but only when I encountered them. They didn't seem to smile too much, but was professional in every manner so it was okay. The interior was fab as always, especially that painting behind the stairs. The beds were very comfortable and the room was very spacious and clean for a hotel in Midtown Manhattan. I would definitely come back to this hotel in the future if it is a business trip paid by my work or expense I can claim on tax, but would probably lean towards other options if it was a leisure trip for myself or for my family.

Anonymous Business - 01/10/2018 AccorHotels certified review
« Quiet and comfortable »

Check in was easy, the woman was lovely, elevators worked well and I never had to wait long, the room was a nice size (for NYC) and my night was quiet - which you do not always get! I ordered room service for breakfast and it arrived a few minutes early, always appreciated during a frantic morning. I also used the fitness facilities - they are a bit small, and dark, as there are no windows, but were sufficient for my needs. I also grabbed a drink at the bar with a colleague, nice service and charming space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabeth G., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 01/10/2018 AccorHotels certified review
« It's the little things that separates "okay" from "top notch". »

This was my first stay at the Sofitel, Times Square NY. What I noticed more than anything were the little things that made the stay extra enjoyable; from giant towels (and lots of them) to the real orchid in the (large bathroom. The room was incredibly clean and well appointed; new linens, many outlets, thick and new-like robes, slippers that were wrapped and on and on. The staff were friendly, helpful and seemed to like where they worked. Thoroughly enjoyable stay. They have a new fan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberly H., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

M Couples - 01/10/2018 AccorHotels certified review
« Great stay at Sofitel NY »

Spotless rooms, excellent meals, enthusiastic, tremendously helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian Marsh F., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

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