Hotel - Sofitel New York
Sofitel Hotel Sofitel Hotel

Sofitel New York Hotel

4.5/5 7,144 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

  • 398 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 56 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 13,309 reviews

Our guest reviews for Sofitel New York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,144 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 11/12/2018 TripAdvisor review
« Sofitel NYC December Stay »

Excellent hotel (decor, rooms, restaurant). Great location; only 8 minute walk from Rockfeler Sentet. Friendly Staff. Convenient valet parking. Breakfast / Brunch was delicious and service was courteous and very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Coastal40734824771, I am so happy to know that you enjoyed the great location of the Sofitel New York! Indeed our hotel is located in the heart of midtown Manhattan. It puts you close to the city’s famous landmarks, including Fifth Avenue, Central Park, Times Square, Broadway theaters and Rockefeller Center. Looking forward to welcoming back soon. A bientôt, Marie-Paule

Jen Couples - 09/12/2018 AccorHotels certified review
« Beautiful but improvements/updates are needed. »

Lovely place! I would recommend more places for cell phone/device charging and an in-room coffee maker.

Anonymous Families - 09/12/2018 AccorHotels certified review
« Great and welcoming stay »

Once the manager became involved, as our room was not ready on time, our stay was wonderful. The check-in at first, the individual was very by the book, but when we came back, the manager took over, she was a young woman, and made sure we were well taken care of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth K., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Lisa G. Business - 08/12/2018 AccorHotels certified review
« Great service and good nights sleep »

Everyone is wonderful at reception, room service, and the staff at breakfast. The bartenders at Gaby were mixed however - and it was only a Tuesday night! - and the gym is quite small and dark. That said, the hotel is nice and quiet and the beds quite comfortable which means more than the rest put together.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabeth G., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 08/12/2018 AccorHotels certified review
« Weird room, unappealing room service trays in the hallway ALL DAY, no robe, coffee maker »

Experience was okay - front desk staff certainly does not exude friendliness however. I had pre-requested a king bed room number ending in 12 or 15 and ended up on the 15th floor in a tiny room with two tiny beds. My stay was short so I didn't mind terribly, but I had to call for a coffee maker (my accor profile should reflect that permanent request) and had to call for a robe. A room service tray that was in the hallway when I arrived about 2 p.m. was there ALL day even though housekeeping staff was on the floor - not a very appealing site. Tub drain didn't work - could fill the tub but not let the water out. Weirdly at 5 a.m on checkout day the only available water in the faucet and shower was SCALDING

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth T., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Housekeeping in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. I would like to speak with you directly regarding this experience if you agree to it. Please let me know what time is convenient for you and what phone number should I be using. Sincerely, Tassadit Tlili Executive Assistant to General and Hotel Manager Sofitel New York

Nicholas Business - 08/12/2018 AccorHotels certified review
« Very nice »

Great location in the city and very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIcholas V., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 08/12/2018 AccorHotels certified review
« Average stay »

The rooms are small and dated. Room service breakfast arrived at room temperature and the eggs were cool. No water provided with room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce F., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Room Service team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Sph Business - 08/12/2018 AccorHotels certified review
« Great hotel great location. Very friendly staff. »

Really like this hotel. Convenient. Friendly staff. Baby restaurant is nice too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve H., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Mphifer Business - 08/12/2018 AccorHotels certified review
« Excellent service and very courteous and attentive staff. »

Outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael P., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Emer K. Business - 07/12/2018 AccorHotels certified review
« Very good »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emer K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Larry Business - 07/12/2018 AccorHotels certified review
« Great hotel, but elevator is a nuisance »

Overall the stay was great. However, I hate staying at hotels where you need to use your key card to get up and down. It is a huge nuisance and doesn't protect you. People will just tailgate if they need to get to a floor. I try to avoid hotels like this and as much as I like the hotel I probably won't stay here again while in NY because of it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence B., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

P M. Friends - 06/12/2018 AccorHotels certified review
« Lovely Hotel- Attentive Staff »

I have stayed at the Sofitel Hotel (NYC) twice this year. The first time on Bastille Day. A few errors occurred but the hotel's general manager handled the situation promptly and professionally. I really liked the accommodations so I decided to stay there again this past October. I made a reservation on the Accor hotel's website with very specific instructions as to additional needs I would have for my stay. When I arrived I was greeted by Dimitra at check in and was told that everything was prepared as I had requested. What a lovely and reassuring greeting she provided. Dimitra also followed up each time she saw me in the lobby to assure that my needs were met. This is one of the best hotel experiences I have ever had in my life. Everyone from the doorman to the staff that brought room service was delightful, most especially Mademoiselle Dimitra

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 06/12/2018 AccorHotels certified review

the room was spacious and elegant. The bathroom had both a bath and standing shower, and plenty of room for makeup etc. (could have used another hook to hang up towels after showering). The bed was v comfortable. Staff were all very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine P., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 06/12/2018 AccorHotels certified review
« Manager »

Great as always. Friendly staff, nice rooms!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Steve F. Business - 05/12/2018 AccorHotels certified review

Brief but good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Lts Solo - 05/12/2018 AccorHotels certified review
« A welcomed Oasis.... »

From my warm greeting at the front door to the lovely front desk agent, I was immediately comfortable. A lovely welcoming oasis in the midst of a lively hustle and bustle, convenient location to explore the city, friendly staff and a well appointed room. What more can you ask for?! .....good energy!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 05/12/2018 AccorHotels certified review

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear James S., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Paula C. Business - 05/12/2018 AccorHotels certified review

Great location, staff was exceptional! Good bed and in general , clean. My only complaint is that the room rug was stained and needed replacing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula C., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Families - 05/12/2018 AccorHotels certified review
« Mediocre »

The rooms need updating- I’ve stayed at the Phillips Sofitel and that’s much more updated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celestine S., Thank you for taking the time to share your comments concerning your stay at the Sofitel New York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Nyc T. Couples - 05/12/2018 AccorHotels certified review

Great location, quiet, elegant hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen K., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

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