Hotel - Sofitel New York
Sofitel Hotel Sofitel Hotel

Sofitel New York Hotel

4.5/5 6,975 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

  • 398 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 56 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 12,213 reviews

Our guest reviews for Sofitel New York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,975 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 09/08/2018 TripAdvisor review
« An anniversary trip made even more special. »

The hotel and most of the staff were very helpful when called upon. The suite with the requested view was met, it made it difficult to want to leave the suite - at all! A super plus, was the location, walking distance to everything we wanted to see and experience. We would stay again.

Family - 08/08/2018 TripAdvisor review
« Disappointed »

The hotel was not very accommodating. Very disappointed in the level of support and understanding. Our flights were cancelled. We asked for them to bill us for the 3 nights and please keep a credit on file for when we could return again to NYC given the travel disruption. They were not accommodating and simply rejected our request without seeking any understanding. Very disappointing and as a result I will not recommend booking with the Sofitel Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour mbacchus, I am very troubled to read this review, I am sorry your flight was canceled and you did not get the full Sofitel Luxury Hotels experience, but we did refund your stay on August 3. We hope to welcome you in our hotel soon. Best regards, Marie-Paule

John E. Business - 06/08/2018 AccorHotels certified review
« SVP Credit Management »

it was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Tony Y. Couples - 06/08/2018 AccorHotels certified review
« Great hotel and great location »

Enjoyed the standard and quality of the hotel, as well as the locality to Time Sq and other nearby locations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Sam Families - 06/08/2018 AccorHotels certified review
« Terrific NYC hotel »

Great hotel. Perfect position. Large rooms, large bathroom with shower and bath. Staff super helpful and friendly. Very accommodating with late checkout and baggage storage. Couldn't think of staying anywhere else in NYC!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Na Business - 05/08/2018 AccorHotels certified review

Service was excellent in every way. Attentive & timely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Kelsey C. Friends - 05/08/2018 AccorHotels certified review
« Very nice. »

My visit with Sofitel New York City was amazing. I did have an issue with them taking a $100 hold against my card, but was told it was for any damages and it was rectified. Overall, it was a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelsey C., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Couples - 05/08/2018 TripAdvisor review
« Great location near many of NY top attractions »

Well located within walking distance of Broadway, shops and Central Park. French feel and intimate bar. The usual great Sofitel bed and appreciated the unrequested upgrade. Breakfast was good although I would prefer to see a bit more variety as I stayed 8 days in total. Disappointed that we could not store a large suit case for a few days before we returned for a second booking, the stated reason

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Vince B, I realize you have many hotels to choose from when visiting New York and I'm very happy you gave us a chance. Glad you enjoyed the hotel and the location. I am sorry to hear about the luggage, for security reasons we are not able to keep the luggage for our guests. Once again I am thankful to your comments and look forward to welcoming you back. A bientôt, Marie-Paule

Martin S. Business - 04/08/2018 AccorHotels certified review
« My favorite hotel in this part of town; reliable and never disappoints. »

The room was comfortable, functional and quiet. Staff is friendly and efficient.

Anonymous Couples - 04/08/2018 AccorHotels certified review

When we stay in New York, we have chosen the Sofitel. The property has a great location and has all of the essential amenities that we've come to expect from the Sofitel. This stay, however, we noticed some "wear and tear" issues in the room that need to be addressed. Examples include: electrical outlets and switches that did not work and the sink stopper would not hold water for shaving and did not drain properly.... These are little things, but at the price of the room and stature of the property, details do matter. We did let the front desk know of these issues so that they can be corrected for the next guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael C., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know about the sink, this was communicated to our engineering team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Business - 04/08/2018 AccorHotels certified review
« Unexpectedly nice midtown NY experience »

Usually unhappy when I stay in midtown NY hotels, so I was pleasantly surprised by Sofitel, though I didn't get much of a chance to evaluate the facilities.

Marsha R. Business - 02/08/2018 AccorHotels certified review
« Very nice , quiet, service was efficient and attentive »

Lovely. I hope to be back soon

Couples - 02/08/2018 TripAdvisor review
« Refined comfort in midtown »

While post-modern design spreads across the world, I am always thrilled that the Sofitel has the same refined elegance and attention to detail that I have come to expect. The rooms are glorious, the staff, which hails from all over the world, could not be more attentive or professional, and the Gaby restaurant always pleases. A real escape in the hear of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Nan F, I am truly pleased to hear that you have had a most enjoyable stay at Sofitel New York. I also felt very proud of my team when you have mentioned in your feedback that you have come across the ''glorious'' service. I thank you for this positive comment and look forward to your next visit. Au revoir, Marie-Paule

Karen Couples - 01/08/2018 AccorHotels certified review
« wonderful »

wish we could have checked in early had to take a queen because our king was not ready because it was missing a towel. Bring the towel later and let us have our king

Sue C. Families - 31/07/2018 AccorHotels certified review
« Pleasant. Convenient. Friendly. Clean. Peaceful. »

New York/Manhattan location: I was told by Inke at check-in that the roll away bed we had requested would be set up with the turn down service. It was not in the room when we returned from the theater. We decided to forget the rollaway and started to make the sofa bed, but there were linens in the room. We requested linens, waited 70 minutes, walked to front desk and requested again, waited 15 more minutes, recieved sheets but no comforter or blanket, and then discovered that the king bed had no top sheet on it. We called front desk again. By the time we received a sheet for the king bed and were able to go to sleep, it was after 1:15. That was extremely frustrating. That type of foolishness is inconsistent with a five start hotel rating. I know Sofitel can do better! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue c., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel New York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Room division team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Couples - 31/07/2018 AccorHotels certified review

The front desk staff was always wonderful. They got us the type of room we wanted for our longer stay. They were quick to handle any request with a smile. The room service delivery person was always quick and courteous in delivering breakfast. He was also quick to pick up any addditional condiments we needed. The room was always clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Michele G. Families - 31/07/2018 AccorHotels certified review

The bathroom was very clean, And the Breakfast was really nice‼️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Michele G., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Anonymous Couples - 31/07/2018 AccorHotels certified review
« Great experience »

We have been staying there for a number of years. Many of the staff have been there for most or all of our stays. They are very friendly and remember us as well. Makes one feel very welcome and at home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph R., Thank you very much for this feedback, we are very glad that you consider Sofitel NY as 'home away from home' that is our greatest achievement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Suchaporn Families - 31/07/2018 AccorHotels certified review
« Short but pleasant stay »

My kids and I enjoyed had a wonderful final night in NYC at Sofitel after our one month holiday in the U.S. The room was comfortable and the staffs were really nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suchaporn K., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Joseph R. Couples - 31/07/2018 AccorHotels certified review
« Everything was top notch »

The staff was attentive and professional, the food was good, the room had a nice view and reasonably priced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph R., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

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