Hotel - Sofitel New York
Sofitel Hotel Sofitel Hotel

Sofitel New York Hotel

4.5/5 7,136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

  • 398 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 56 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 13,251 reviews

Our guest reviews for Sofitel New York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,136 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jo Business - 03/12/2018 AccorHotels certified review
« ok »

Disappointed not to be able to make a cup of tea. One pays a small fortune for these rooms, has to order a kettle, but then has no mugs or tea bags provided. I would have thought this was a basic. Due to this, I will likely not stay here again.

From N. Business - 02/12/2018 AccorHotels certified review
« Not happy with my stay »

Dark rooms. Old furnitures. The reception sitt area should make more modern and nice seat or enjoy a cup of tea. We tried to avoid staying at the hotel because it's not cosy. I ha e been in many many Sofitel around the world and this one in NY is worse. Very cosy breakfast.. nice stuff in the restaurant. Especially Arian made our stay better..he is so full og energy and smiles all the time.

Anonymous Families - 02/12/2018 AccorHotels certified review

I enjoyed my overnight stay

Leticia A. Families - 02/12/2018 AccorHotels certified review
« Mrs Leticia A. »

Excellent attention to service from beginning to end. Especially from the registration desk. Tried very hard to accommodate all our requests. Very much appreciated since we were traveling with a baby.

Sandra A. Business - 02/12/2018 AccorHotels certified review
« Very dissatisfied »

The hotel is old.. not update in at least the last 10years. Check in never available before 3 pm.. or downgrade to available room with no price reduction. Long wait to check in and at counter.

Matti M. Business - 02/12/2018 AccorHotels certified review

Tv screen to the wall, saving more space on the working table

Lisa R. Couples - 02/12/2018 AccorHotels certified review
« Nice hotel, nice room and location. »

Great place for the holidays. Great smelling hotel. Love the scent machines.

E C. Business - 02/12/2018 AccorHotels certified review
« Overall generally good experience marred by incorrect invoice »

Generally good. Nice hotel. Professional staff. Breakfast charge not on invoice at end. Staff said it would be added later. It was added incorrectly at 4 times the correct amount. Has not been fixed.

Labita B. Solo - 02/12/2018 AccorHotels certified review
« The best hotel in NYC »

As always everything was wonderful. The staff was great and very detailed. Always felt very safe . The location is perfect . I have stayed at the Sofitel two or three times a year for many years and never had an issue.

Linda M. Families - 01/12/2018 AccorHotels certified review
« We had a very nice stay. »

The hotel is in a good location, close to Central Park, 5th Avenue and Times Square. Everyone was very nice.

Anne Friends - 01/12/2018 AccorHotels certified review
« Another Great Stay! »

Always feel welcomed. Dimitra was particularly terrific.....she even helped me with a stuck jacket zipper! Responsive to all requests.

Anonymous Business - 30/11/2018 AccorHotels certified review
« The experience was surprisingly disappointing »

For the first time after many stays at the Sofitel-NY, I had a disappointing experience. First, I arrived to check in a bit earlier. The gentlemen at the front desk never acknowledged I was a frequent guest, he simply told me the room was not available, did not offer to help with the bags, and seemed impatient and wanted to move on to the next guest. He could not answer any questions about the credit card I had used to pre-book the room, and was overall quite unfriendly. Thankfully, when I came back to check-in again a couple hours later, the lady who helped me was excellent. In addition, the room I was given had several issues with it, including blown light bulbs and a relatively tired look. However, the biggest problems was that the shower door was coming off it hinges and had to be fixed. Also, while the repairman was extremely friendly and courteous, he was working on his own. I felt so bad, I ended up helping him fix the door. He made sure he told the front desk about this. All the front desk could do was send me a couple free breakfast coupons for Gaby's which is a nice but insufficient gesture. In addition, I had to make several requests for additional towels from Housekeeping before they were actually delivered. While I usually enjoy staying at the Sofitel, I have to say this experience was underwhelming.

Annie L. Families - 30/11/2018 AccorHotels certified review
« Not satisfied »

The hotel didn’t send cancellation notice to me until I call for confirmation of reservation, and no reason was giving why. I made reservation again because it is close to my trip,and I don’t want the hassle to choose another hotel. Secondly, the mattress was in such bad condition l had to call housekeeping to change another one after the first night. To me, I will not stay in that hotel again!

Anonymous Couples - 29/11/2018 AccorHotels certified review

It was very, very good. One change would be nice: To have some restaurant -- or even a portion of one, where there is a quieter experience, without the Bar crowd or the Bar TV in the background.

Michael R. Business - 29/11/2018 AccorHotels certified review
« Excellent guest experience »

Great customer service end to end from initial registration staff to restaurant personnel. Spacious, comfortable rooms ample-sized bathroom for 2.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael R., We very much appreciate your grades regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your grades with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on TripAdvisor as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. http://tinyurl.com/Sofitel-NY-Tripadvisor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Will Solo - 29/11/2018 AccorHotels certified review
« Satisfied, nothing more, nothing less. »

In general Sofitel New York is a great place to stay. Although this time i really missed the personal touch, related to my status as a golden member from the loyaltyprogramm. (not a real welcome, although it was my third visit to the hotel this year.. )

M. Business - 29/11/2018 AccorHotels certified review
« Consistently superb »

Reliably consistent high quality from wonderful check in greeting to departure experiences. (Dimitra and Juan). Rooms superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard M., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with Dimitra and Juan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

Allison B. Couples - 29/11/2018 AccorHotels certified review

We love staying at the Sofitel. The room was large and quiet-although in need of some sprucing up. Shout out to Xavier-he makes hotel check-in fun! He is warm and gracious at check-in.

M. T. Couples - 29/11/2018 AccorHotels certified review
« One nighter »

We were fortunate to have a night here on Thanksgiving Eve. Wonderful bed and bedding made sleeping very pleasant. Macy's parade just a few steps away. What a treat it was! We thoroughly enjoyed the Thanksgiving Buffet at Gaby's, too!

Anonymous Families - 29/11/2018 AccorHotels certified review
« Pleasant »

uneventful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald F., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Paule Nowlis Hotel Manager Sofitel New York

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