Hotel - Sofitel New York
Sofitel Hotel Sofitel Hotel

Sofitel New York Hotel

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4.5/5 6,875 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All rooms are decorated in elegant Art-Deco style with zebra-print chairs.Beds are topped with high thread-count sheets, down pillows and duvets.King-size bed accessible rooms are available, as well as refrigerators, coffee makers and cribs upon request.

  • 398 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 56 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 11,459 reviews

Our guest reviews for Sofitel New York

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,875 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Business - 17/05/2018
« Impersonal »

At check-in, I was quickly looked after, but in a very distant and cold manner. Minimum SLA, I would say. This forms a stark contrast with the usual American commercial culture, as well as with the usual tone in European Sotifels. There was no courtesy drink at the bar, no detail candy in the room. Not that use or eat them each and every time I stat at a Sofitel, but it's a touch of human consideration for a faithful client that makes my stay a bit more like home.

AccorHotels certified review
Pascal G. Couples - 12/05/2018
« Classic Sofitel but losing its French touch »

Great service, great room/suite, ideal location. Food not at par with the rest. Dinner was disappointing at least. We loved having breakfast there in the past. Croissants and bread used to be delicious. Not anymore! Please do something or the France lovers community will go elsewhere

AccorHotels certified review
Laura W. Business - 11/05/2018
« Review »

Usually I am treated like a queen! Macaroons, chocolate, anyting, there wasnt even water in my room this time and I am a Gold member, bummed!!

AccorHotels certified review
John M. G. Business - 11/05/2018
« Only ok »

I was due to stay for 2 nights & the day before I was due to arrive I was informed via email my room wasn’t available for the first night & I was moved to another hotel. This was inconvenient as I had friends staying in the Sofitel as well & we were now staying apart. I then had the inconvenience of moving hotel the following morning (as my room in the Sofitel was available for the 2nd night). This meant I had to rearrange my plans for Thurs morning to accommodate the move. Finally when I got to the Sofitel my room wasn’t ready. When I did check in I had a nice room but unfortunately it was only a small compensation for the inconvenience. Email: jo…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Thank you very much for taking the time to share your comments regarding your experience with the Sofitel New York. I would like to start this email, letting you know that we are sincerely sorry about how things had been handle during your arrival. These unanticipated circumstances do not excuse the way the team should have welcome a gold member and I would like to express my sincere apologies. I have shared your comment with our Hotel Manager Marie Paule Nowlis who would like to have a exchange by phone with you on Monday May 14th at 1:00 pm, New York time. Would you be available? If so, what time would work the best for you? I remain at your entire disposal for any assistance you may need. Please do note hesitate to reach out to me at th… I wish you to have a nice weekend. Sincerely, Thalie Laboda Executive Assistant Sofitel New York th… +1…

TripAdvisor review
Couples - 11/05/2018
« Good room, very good service, food is not what it used to be. »

Very good service. Rooms (suite in this case) are very pleasant. Food is disappointing though. Croissants, bread, all the little things that were great in the past, are ‘stabucks’ level at best. This is soooo disappointing! Please get back to the excellent ‘French’ touch ASAP!!! This was your ‘marque de fabrique’ and you lost it recently.

AccorHotels certified review
Mark Couples - 10/05/2018
« 4+ stars »

Gorgeous hotel, and a killer suite yet something so simple was missing. As silly as it sounds the bed in our suite had no top sheet, yet luxury linens. The AC had to be set so low to sleep under the luxurious down comforter. We were both sweating and freezing the entire night, ie neither of us had a full nights sleep

AccorHotels certified review
Anonymous Business - 10/05/2018
« I didn't have one of the nicer rooms, but still was perfectly fine. »

I always try to stay at the Sofitel in both NYC and Washington, DC, because they are very near my offices in those two towns. However, I have not been offered upgrades unless I specifically ask, and even then it is not clear to me that I get them even when they appear to be available for payment.

AccorHotels certified review
Peter W. Solo - 10/05/2018
« It’s not acceptable! »

This was my first trip to New York! I have never expected to be treated like that as a platinum ale Club member! When I arrived the hotel, the staff was just kept telling me that the hotel is not available and will sending me to the London Hotel and said it is a nice hote! I have really no ideas where it is and felt exhausted after a long flight to US! I believed that it would be a good arrangement. In fact, it wasn’t! The London Hotel was located at 54th st. Every time, I have to walk more than 10 streets back to the area nearby Sofitel! The hotel is remoted to the area which I had to go! I really feel angry that I paid for the Sofitel but I haven’t received any same level services which I had received in the Sofitel! When Sofitel NY put gave you the letter and sent you on the taxi, they just dump me out of the hotel as soon as possible! They had never followed up the situation for the guests even the loyalty members like me! I felt very disappointed and my first New York trip was messed up! Next time, I should go to have Marriott or Hilton in New York!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. Thank you very much for taking the time to share your comments regarding your experience with the Sofitel New York. I would like to start this email, letting you know that we are sincerely sorry about how things had been handle during your arrival. These unanticipated circumstances do not excuse the way the team should have welcome a gold member and I would like to express my sincere apologies. I have shared your comment with our Hotel Manager Marie Paule Nowlis who would like to have a exchange by phone with you on Monday May 14th at 9:00 am, New York time, which will be 9:00 pm in Hong Kong. Would you be available? If so, what time would work the best for you? I remain at your entire disposal for any assistance you may need. Please do note hesitate to reach out to me at th… I wish you to have a nice weekend. Sincerely, Thalie Laboda Executive assistant Sofitel New York th… +1…

AccorHotels certified review
Anonymous Couples - 09/05/2018

Because of an issue at the hotel, we were not able to check in on 5/2. It was inconvenient to say the least, but we were happy to be able to check in on 5/3. The balance of our stay was delightful.

AccorHotels certified review
Jim Couples - 09/05/2018

Our second time staying with you. We enjoyed our first experience last October so much, we decided to stay again this visit to New York.

AccorHotels certified review
Jameswball Couples - 09/05/2018
« hotel was not accepting guests due to operational issues. »

staff handled the problem very well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to share your comments concerning your stay at the Sofitel New York. We are sincerely sorry that we were not able to welcome you at the Sofitel New York . Please do not hesitate to contact me at th… and I will be happy to take personally care of your reservation and offer you a special rate. Sincerely, Thalie Laboda Executive Assistant to the General Manager

AccorHotels certified review
Anne W. Friends - 08/05/2018
« A Zen Experience »

I love the peaceful, soothing feeling I get at Sofitel....everything is pleasing to the senses...from the beautiful flower arrangements to the linens on the bed. Staff is superb....attentive & professional....”simply the best!”

AccorHotels certified review
Anonymous Solo - 08/05/2018
« Wonderful »

With the exception of a closed restaurant/bar for the duration of my visit, my stay at Sofitel was wonderful. Large, clean, comfortable room. Perfect midtown location, making it easy to get to shows, Central Park, etc. Will return!

AccorHotels certified review
Anonymous Couples - 08/05/2018
« Great hotel in the heart of NYC »

Beautiful hotel, service and the noise quality was unsurpassed. The mirror on the closet was cracked and the bed was a bit soft for our taste but otherwise we had a lovely stay.

AccorHotels certified review
Irwan Solo - 08/05/2018
« New York City’s finest »

Had another flawless stay at the Sofitel New York. Check in went smooth by a very friendly front desk staff member. The room and bathroom are large, very comfortable and very clean. All staff were extreme friendly and helpfull. Location in Midtown, only 2 blocks from Times Square and 1 block from 5th Avenue. This is my my go to hotel in NYC. Thank you all for a wonderfull and excellent stay. Looking forward to see you again in the near future.

AccorHotels certified review
Anonymous Couples - 08/05/2018
« Great hotel in Midtown »

Second stay at this hotel and still think it is one of the best options in terms of value for money in Manhattan. Rooms are on the bigger side for New York and well appointed. We arrived very early in the morning and luckily the hotel already had a room available and checked us right in. Highly appreciated after a 10 hour overnight flight! Would definitely stay there again.

AccorHotels certified review
Mr. &. M. G. S. Couples - 08/05/2018
« Great hotel--great experience! »

The people working at the Sofitel Hotel were very pleasant and professional. The hotel room was 'roomy'. This was our first time at your hotel and we'll definitely return.

AccorHotels certified review
Walter F. Couples - 08/05/2018
« Great! »

We where very pleased with the service.

TripAdvisor review
Irwan N Solo travel - 08/05/2018
« New York City’s finest »

Had another flawless stay at the Sofitel New York. Check in went smooth by a very friendly front desk staff member. The room and bathroom are large, very comfortable and very clean. All staff were extreme friendly and helpfull. Location in Midtown, only 2 blocks from Times Square and 1 block from 5th Avenue. This is my my go to hotel in NYC. Thank you all for a wonderfull and excellent stay. Looking forward to see you again in the near future.

AccorHotels certified review
George G. Couples - 07/05/2018
« Excellent hotel »

Excellent service, impeccably clean room and public areas, friendly staff. One important plus was that my reservation was read carefully and my request was met in detail.

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